Customer Reviews for U-Haul Moving & Storage of North Columbus at The Landings

Rating:

5.0

I have used U haul for years and I have always been pleased with my rental experience!

Rating:

5.0

Exceptional customer service and I’ve not only experienced this but have witnessed the staff go above and beyond for every customer!

Rating:

2.0

It was the mileages

Rating:

5.0

Very nice location, very clean and super friendly. I will recommend and go there for all my moving needs. AWESOME location

Rating:

1.0

The service was awful, we waited 40 minutes in line just to be told the keys were already in the truck, the app told us to see a representative to get the keys that's why we waited in line. We finally got in the truck and headed home to start loading to then realize the dolly and furniture pads that we had paid for were not in the truck, so we had to make another trip back up there to finally get them. When we told them about them being missing we were then told that there were no more dollys and they would “upgrade” us for free. It's not an upgrade if you don't have the product we paid for in the beginning. We went about 30 miles over our original estimated miles, but it did not help we had to throw in an extra 10 miles or so round trip just to receive the extras we paid for. When we returned the Uhaul the lady at the desk made it seem like she did not know what she was doing and was not experienced enough to be working at the first of the month. All in all I will not be using Uhaul again.

Rating:

3.0

Planned on hauling my personal vehicle on an auto transport trailer. The UHAUL website have my exact vehicle listed as an option for this trailer, and when I told a store employee my make/model he did not hesitate to rent me this auto transport. The day of my departure I found that my vehicle DID NOT fit. I was by myself, so I couldn't have someone just drive my vehicle, and the best the manager was able to do was rent me a trailer to take stuff out of my vehicle so that I might have my vehicle shipped.

Rating:

5.0

I had a small job which I would only need the 10 foot truck for a hour. Well, the place I was to pick up my item was closed due to it being Easter, so I took the truck right back. Well, I got a receipt charging me 14 extra dollars which wasn't explained in the receipt why. I will try and find out tomorrow. Watch them for extra charges. This is BS! I had this truck less than 30 minutes and they charge me 14 extra dollars?!!! The location was fine but the service is questionable.

Rating:

5.0

They went out of their way with the customer service!!!!!!!!!!!

Rating:

5.0

Best customer service. If I need to rent again it will be from here.

Rating:

5.0

Not a thing

Rating:

3.0

Very busy and a lack of manpower caused very slow service.

Rating:

5.0

More staff, staff hardworking, professional yet very slow during this pandemic wait over 1hr and 15 minutes , my overall experience was very good yet ..

Rating:

5.0

Very helpful and made this very difficult move easy.

Rating:

3.0

We rented a truck over a week before and truck was not ready. We had to get a different size truck instead. Also, mobile pick up was not available because internet site was down and people inside were very confused about what to do. It took about 45 min to get everything figured out, but they eventually did.

Rating:

5.0

Very clean staff always helpful and having the bays to back your vehicle in to load was great. Also having carts for use hauling stuff was great. Would definitely recommend Uhaul.

Rating:

5.0

Great BM location in Columbus. Right off the interstate.

Rating:

5.0

Not much at this time.

Rating:

2.0

What I agreed upon and the rate I was given at the end was different I'm not happy

Rating:

5.0

Only negative was location where we had to pick up was further away and added mileage to the trip, which added additional expense.

Rating:

5.0

very friendly

Rating:

5.0

Awesome management and friendly staff

Rating:

1.0

Had reservation still had to wait an hour and 30min for truck ....truck was on empty ...was not please at all

Rating:

5.0

Could not have been better!

Rating:

5.0

This is a comment about the dolley, not the location. I understand there is a warning about not backing up because you can damage your vehicle by jackknifing the trailer and hitting it with the truck, however I should be free to take that risk. I made a wrong turn and discovered while trying to back into a driveway to turn around that the dolley wheels locked up if you went backwards. That is absurd and bothered me greatly.

Rating:

5.0

Aaron was very helpful. He made my experience great

Rating:

4.0

The Uhaul truck was horrible the right side mirror was damaged and when I got the truck home and discovered that the mirror was damaged and could not be used and was a safety issue I called back and spoke to Brian and he said they was aware that the mirror was broken and I could bring the truck back. But, I explained to him why did they have this truck in service for customers if they knew this was an issue and this would take up my time to get my furniture moved so I could not turn all the way around and bring this truck back. Well, by God's grace I made it through the move got back to the store advise Jeffery the one who rented the truck to us ,to my surprise he only said sorry and he would fix it then. WELL HELL THAT DOES NOT HELP ME AND MY TOTAL DISASTER OF A MOVE I had today. All his stupid jokes was horrible and very distasteful when he did nothing to compensate for their mistake. The best thing about this place was Lisa she is the only person who showed she cared about her customers. I would NOT EVER RECOMMEND THIS STORE OR ANY UHAUL EVER AGAIN!!!

Rating:

1.0

I was charged $22 for gas. I brought back the vehicle with the same amount that I picked it up with. It was just under 3/4 of a tank. I returned it. I think I was scammed to be honest. I used the gas station next to the U-Haul place. Not to mention the check in location is on an incline and must have showed a different reading. On a flat surface it was 3/4 of a tank. I think I was unfairly charged this money. Poor customer service. It was checked in ok and then U-Haul circled back and charged me for gas. Again, I think it's a scam.

Rating:

5.0

We are very pleased with the facility and with the staff.

Rating:

5.0

The Uhaul app should be easier to navigate as well.

Rating:

5.0

This location was easy to access and I really liked the covered drive-up for truck return. Interior was clean and well lit and the staff were efficient.

Rating:

5.0

A good experience with U-Haul.

Rating:

5.0

Good customers service and making the reservatioin was very easy.

Rating:

5.0

Very efficient and friendly

Rating:

5.0

N/A

Rating:

1.0

I got the vehicle on Wednesday and was told has to bring it back Thursday. When I brought it back was told we could keep it until Saturday and they wouldn't charge my card. The charged my card two more times for over 100 dollars each time. Went to Atl twice and was told I used over 800 miles?????????? This is shady business very shady

Rating:

5.0

Overall experience was very good. The only thing I was displeased with is I went in the day before to reserve and pay for Saturday Morning. I thought this would speed up moving day. I even asked if you needed my license insurance or credit card. No was the answer. When I arrived on Saturday I thought the process would be quick and I would be on my way. Then all the questions and documents come up. Need your License. Whats your email. Whats your address. Whats your mailing address. We need another contact name and number. I gave forgot the other questions. I thought I would be in and out on my way. That didn't happen even though I tried to do all that the day before. Would I use you again though. I would. Dan Hackaday Phenix City Al 706-888-0494 hackaday@hotmail.com

Rating:

5.0

Especially liked the quick & easy pickup & drop off capabilities. The Columbus location in the old K-Mark building and parking lot is pure genius. Fantastic location and plenty of storage & parking.

Rating:

5.0

Love the drive in unloading/loading area. Very safe. Very secure. Highly recommend.

Rating:

5.0

The process of renting a truck at the Airport Thru way location is like a well oiled machine. It is nice to be able to make the reservation online and have everything you need when you get there, ready to roll off the lot within 15 mins of arrival.

Rating:

5.0

All was great the guys was was nice ..

Rating:

5.0

Excellent service and friendly staff no improvements necessary.

Rating:

5.0

I Absolutely love this location. Staff is very friendly and the U-Haul is always free well maintain. In and out service every time. My go to place for any hauling or storage needs.

Rating:

5.0

This location has great

Rating:

5.0

Representative was friendly and helpful.

Rating:

5.0

The representative who helped me check out the vehicle was very helpful and answered any questions I had. The other representative who came out to the vehicle when I checked it back in was also extremely helpful and friendly. Thank you for helping me with my move! I will definitely use the services you all provide in the future

Rating:

5.0

Aaron was polite and made the moving experience painless!

Rating:

5.0

This location is huge, intuitive and has signs that tells you where you need to go. The app makes everything speedy and contact free, no need to talk to anyone.

Rating:

5.0

Top notch facility, climate controlled for real, staff is very friendly and helpful, discounts are great and it’s clean and laid out well!!

Rating:

5.0

Service is very fast and friendly. Upon arriving to the storage unit was very convenient to back to U-Haul into the building to be out of the cold weather. The carts they're available we're extremely helpful it made it very easy to unpack my U-Haul. I've never rented a storage unit that was so convenient like this one is. Very pleased all over.

Rating:

5.0

Jeffery is an amazing asset to the U-Haul family. He made the end of my move the most pleasant and supportive experience I have ever had! The staff was friendly and efficient and I thoroughly appreciated their knowledgeable service. I cannot say enough good things about that location. I want U-Haul to know and acknowledge their invaluable locations and this is one of them! Thank you to Jeffery and his staff. I didn't think i'd be laughing and happy after dropping off my equipment, but I did and it was just what I needed. Thanks guys!

Rating:

5.0

Please be sure that my account is clear and not be charged a late fee because I checked out before the end of use date. I appreciate the service that I received by all staff at U-Haul. Thank you.

Rating:

5.0

The staff member that helped me was very pleasant and clear. Her directions were very concise. I was very pleased with the location and how clean the unit is. Thank you.

Rating:

5.0

Derrick was helpful and spent the time that I needed to have my questions answered. He was very friendly and knowledgeable. Highly recommend this location!

Rating:

2.0

I asked to pay for three months in advance, they charged me for months in advance, and getting a refund has been a nightmare. I would not recommend this U-Haul to anyone. I’ll be going with two men and a truck when I need to move to Carrollton in December.

Rating:

5.0

I visited the U Haul self-storage and compared it to the one I was using. I was very pleased with the representative, he explained everything in detail & showed me a space I was interested in. I decided to change storage companies as I got more space, first month free rent, & the monthly fee is about what I was paying plus more space. It is very conveniently located, staff was very friendly & helpful when I moved in. Yes, I highly recommend this company to anyone!

Rating:

5.0

The staff members were outstanding and on point!!!

Rating:

4.0

Derick was great But it seems significantly understaffed and the place is really busy Some of the staffs are new to location and they dot seem to know what to do and where the units are....! over all happy with the service

Rating:

5.0

It was clean and very easy to access with the swipe card. Could access any time I needed. Employees were very helpful and courteous.

Rating:

3.0

The storage was fine. My not recommending u-haul to a friend is my concern over how you are handling the Covid 19 issue. Marks on the floor for social distancing while renting a truck but obviously no mask requirement for customers or staff. I saw one staff member with a mask mid July when I was dropping off a rental. You've got 3 service windows, two with partitions and one just open. No protection between customer and employees. I find it unacceptable in this climate not to require staff to mask up when interacting with customers. In good conscious I can not support businesses who put profit ahead of public health.

Rating:

5.0

Rodney Was exceptional he provided outstanding customer service and made sure the process went smoothly!

Rating:

3.0

They opened up to early and everything was a mess but towards the end of me having my stuff there it got finished and was much better.

Rating:

5.0

The young lady who helped us on Sunday was so professional and nice. She was so helpful and friendly.

Rating:

5.0

Tiffany was amazing. She was extremely helpful and knowledgeable and was just overall great at her job. Storage facility was clean and nice. Will definitely recommend to others!