Customer Reviews for U-Haul Moving & Storage of North Columbus at The Landings

Rating:

1.0

This was the worst experience ever. The manager never returned calls therefore causing my account to be charged when I MOVED OUT OF UNIT THE MORNING OF. My access card was NEVER fixed for me to get access to the size where my unit was all the way on the OTHER side of the building. The slidng doors were broken and ofTEN STUCK. Pest control was absolutely non existent. I would never ever recommend this place and I will continue to seek a refund for all the excessive issues that were nwvsd addressed until DAYS or a week later and it never got fixed period. And you charge me and plus a LATE FEE??? YOUR ACCESS CARD DIDNT EVEN work and YOUR ROL UP DOOR Had been broken. For TWO YEARS YOUR store manager AARON SAID HIMSELF!!! I will continue to do whatever necessary to get my money back when I was out of there when Aaron said it would be NO PROBLEM to my friends husband Clifton. If anything,, the manager should have returned my phone calls when I made them to him on several occasions before he discussed anything with my friend's husband the manager should have returned my phone calls when I made them to him on several occasions before he discussed anything with my friend's husband

Rating:

5.0

My initial rental was at Lakewood storage in Alabama. The truck wasn't there. So the customer service rep had no option but to send me to another state ( neighboring, but over 10 miles there and back) and pick up from this location. I have zero complaints about this location, but overall, the inconvenience cost me and my family two hours out of our moving time, and we ended up having to pay movers to just sit at my house for two hours and do nothing while I waited for the new location to open up. Customer service stated they would apply the "$50 guarantee", so I'm waiting for that refund.

Rating:

1.0

They didn't have the equipment we reserved and the man at the counter, Aaron, we very rude. He behaved as if we were in the wrong and it was an imposition to help us. This is the closest rental location to my home but I will drive the extra distance to deal with someone who appreciates my business. No matter how much I am spending.

Rating:

1.0

Have enough employees to service the customers.

Rating:

1.0

Never

Rating:

1.0

Never . Never been told that there was an app to upload pictures in it only after I dropped the truck Always check and take photo to avoid scam

Rating:

5.0

Very good experience and extremely satisfied with U-Haul. I use you for all my storage needs

Rating:

5.0

Outstanding General Mgr Professional and very helpful. Arron is always on top of things!!

Rating:

5.0

Very pleased!!!!!! Personnel was very kind and friendly!!!!!!

Rating:

5.0

Me experience was simply Awesome…!

Rating:

5.0

Store was clean and well stocked. Equipment was clean and in good condition. I always use this location and recommend others to do the same.

Rating:

3.0

customer service needs help.

Rating:

5.0

I LOVE YOU GUYS

Rating:

5.0

Lisa is amazing. She literally is sprinking all kinds of magic at this location. She is very warm and inviting. She engages with her customers. She literally does the job of 3 people and deserves a raise or promotion. I was very well pleased with her service and will use this location again solely off of her service. I hopes she's always there in my time of needing a rental.

Rating:

5.0

Cuatomer service wqs spot on. Howbevee the truck we rented was not. It felt like itbwas going to blow up while i was driving.

Rating:

5.0

A-1 customer service and little wait time. We were in and out.

Rating:

2.0

The interior of the rental center was not air conditioned and uncomfortable. There was one employee working while another sat on a stool nearby doing nothing, regardless off the number of customers waiting (4). The vehicle was clean but in a poor state. The sun visor was broken, the seat belt sensor was broken, so the ‘fasten seatbelt' alarm would go off regularly even though the seat belt was securely fastened, and the truck was very difficult to start. When I complained to the working employee, she informed me that ‘there is a trick to it' and I would have to turn the wheel all the way to the left while holding the brake and turning the key. I immediately asked for another vehicle and was told ‘all of out 10 footers are like that'. The truck was very difficult to start each time and not in keeping with my past experiences using u-haul vehicles. The only reason i chose this location is because my previously chosen location did not have an available 10 foot truck. I will not be returning to this location.

Rating:

5.0

I like the service I received

Rating:

4.0

Give a customer a discount for bringing equipment back same day instead if the next day. I ended up only needing the truck for 5 hrs and was still charged a full day for the rental.

Rating:

3.0

Location of the truck and auto hauler were too far apart from each other

Rating:

3.0

I reserved the truck for 8am for 8 hours. My move in time changed and I came to get the truck a little before 10, but was told they gave it to another family. The associate was rude to me in front of my daughter and other customers. Instead of returning the attitude, I remained polite and he helped me. I was already nervous and stressed. I didn't expect him to behave in that manner.

Rating:

5.0

Keep up the friendly personal, helpful, and kind service you always render and the rest will take care of itself or not matter. Love going to this place when the need arises.

Rating:

5.0

Professional & friendly team. Thanks y'all.

Rating:

5.0

I love the GM Aaron at the North Columbus Landings location. The entire staff is awesome. Travis Rogers

Rating:

1.0

I called over and over again to avoid my card being charged even when I returned it early... NEVER got anyone on the line. Not even their call canter reps could. My card was charged twice and it over drafted my account. They need to have a direct number to the LOCATION. YES I know they do and want it limited for certain things, but give one that's accessible for those of us who are storage unit renters even... but this was about a truck. Now my account is over drafted with fees.

Rating:

5.0

Great service and fast and friendly

Rating:

5.0

This location is the best. All the staff is friendly; hard working an so willing to help. I enjoy having a reason to go there. Thanks airport thruway U-haul.

Rating:

3.0

Scheduled a van 3 weeks out. Upon arrival, no record. At reservation time I over emphasized my need to rent an appliance dolly. Day of rental NO dolly! Truck stunk inside, had 144k miles and the front end worn completely out. It was so dangerous to drive I returned it early.! Second time in one year I've had a bad experience with haul. There will never be a third time….

Rating:

5.0

Short of putting a kill switch on your trucks, there is little that can be done when customers do not honor their commitments to return the trucks. Perhaps a larger penalty fee would incentivize renters. Aaron, the manager, was cool as a cucumber and very kind as he worked hard to meet our needs in our timeframe.

Rating:

3.0

i rented 2 storage rooms they only had one and it was half the size we wanted ended up going elsewhere

Rating:

1.0

Truck was not available when reservation was made and had to make several trips to the uhaul place multiple times

Rating:

5.0

Very happy. Once again, the technician or representative was extremely helpful.

Rating:

5.0

Love the customer service at this location. Monique and Arron were extremely helpful.

Rating:

5.0

They were real frendly

Rating:

5.0

Everything was great!

Rating:

5.0

Several times now I have reserved equipment to find it is not available when I arrive, causing me to ride to other locations who also do not have the equipment. This is very frustrating and a waste of my time.

Rating:

5.0

Was a very smooth and easy process

Rating:

5.0

Keep up excellent work

Rating:

5.0

NA

Rating:

5.0

Aaron's assistance was phenomenal, but like in all Uhaul stores recently, there are only one or two employees doing everything, which is challenging and slow. Nevertheless, his attention and care to provide us with the best service were outstanding. The only thing that needs attention is the smoke smell on the trucks. Other than that, an amazing experience.

Rating:

5.0

Nothing!! They were very courteous and very helpful And very patient with me and I thank you all for having them

Rating:

4.0

The service was great I will let everyone know how great the service is when they need your service thank you again and the folks at 2500 airport thru way Columbus Ga

Rating:

5.0

Nothing it was great

Rating:

5.0

Customer service was great,

Rating:

2.0

Today was nuts! I reserved a U-Haul for 1145 at a location close to my home. I should up in time and get a crazy answer as if I had no idea what I was talking about. I then get on the phone with customer service and get no kind of apology for this. Finally after 3 different locations I was able to get my rental and was told that the website isn't as fast as in store! What kind of answer is that!

Rating:

5.0

Expand your counter.your point of sale merchandise is in the way

Rating:

5.0

Always ready to assist u and if they are out of vans they call around And find one for u.

Rating:

5.0

Keep up good work

Rating:

5.0

Enjoyed working with the gentleman, great customer service!

Rating:

5.0

I don't know what you could do to make this any better. Great employees and the vehicle was excellent.

Rating:

5.0

I love that Crew. I haven't seen that type of customer service in years. Travis Rogers.

Rating:

5.0

I've been renting from U-Haul for over 35 years, this crew by far is the best experience for me. I will not be going anywhere else but to these guys and gals. Travis Rogers

Rating:

5.0

I love those people . They are all so nice . Great customer service. Awesome !

Rating:

4.0

slight gaffe with not having the 10ft box truck there at the time of rental... had to drive 30 mi to pick that up.

Rating:

5.0

This store is awesome, the entire crew is personable and attentive . But the 10th Ave Store has a very rude GM. I was very dissatisfied with her treatment.

Rating:

5.0

Everything was quick and easy. Keep doing what you do.

Rating:

5.0

This location is the best in town. It is always clean and organized. The employees are friendly and professional. Always a good selection of equipment and it is available when promised.

Rating:

5.0

All went well. Check-in at the counter was easy and the team member gave me some recommendations that better met my needs.

Rating:

5.0

Jarrod Collins at the Airport location in columbus is the best overall! Excellent customer service, friendly and professional!

Rating:

5.0

Everything was great. The manager was very helpful and pleasant. Nice guy.

Rating:

5.0

Quick service, nice easy location to use.

Rating:

3.0

The truck I used was the biggest hunk of junk. Steering has a lot play, brakes sucked, and the check engine light came on. This truck is an accident waiting to happen

Rating:

5.0

Excellence

Rating:

5.0

Everything went excellent. Great, fast customer service…thanks

Rating:

5.0

This was an emergency move. I was able to rent a truck last minute notice. Aaron made the process smooth! Walked me through everything. Very thorough!

Rating:

5.0

Aaron provided excellent customer service. There was a mix up on my reservation and he fixed it quickly. Thank you!

Rating:

5.0

Offer a free dolly with rentals over 29.95

Rating:

5.0

Monique is a great asset to your company!!! She was very helpful and professional.

Rating:

5.0

This uhaul truck rental services always have the services that I'm looking for.

Rating:

4.0

Would have said excellent but that one drive in door has been broken for months making us have to walk further for our unit.

Rating:

5.0

Excellent Service

Rating:

5.0

This place is very nice and very friendly.

Rating:

5.0

Great customer service

Rating:

5.0

Staff were especially helpful / Kendall was awesome and deserves special recognition. She went above and beyond to help me and I really appreciate it !! Highly recommend !!

Rating:

5.0

Help was awesome.

Rating:

5.0

Aaron Tuftee is a great representative! We live in FL and he akways responded when we had a question or request.

Rating:

5.0

All the guys there went above and beyond. Very friendly! Would definitely rent from them again.

Rating:

5.0

The 24-hour access device did not work for me and one of the garage doors were stuck up, but other than that the facility was great and the staff was very helpful. They got me in a truck and a storage area quickly.

Rating:

4.0

Some of the staff need to be train a little more before they do things on there own. Some things was not told to us properly. One on the lock second we needed a card to go into storage not just a code.

Rating:

5.0

Cleanest and most secure storage facility I have found. Would highly recommend. Prices are very competitive.

Rating:

5.0

Thank you for your excellent and friendly service. The staff was amazing.

Rating:

5.0

Excellent Team! Love the convenience of driving in to the facility

Rating:

5.0

Everyone was very helpful and nice did a walk thur showed me where the bathroom were and how to put my lock on my unit very helpful...

Rating:

5.0

Everyone was very helpful and the facilities have exceeded my expectations. I highly recommend.

Rating:

5.0

It was so nice I love it keep up the good work.Cassandra Carey

Rating:

4.0

I had issues with my phone number. It was entered wrong and had problem when I called for information. After two attempts it was changed. Rented a trailer Tuesday and it still had the wrong phone number.

Rating:

5.0

The cleanest facility I have ever been in Great sense of secury! People dealt with were super nice a pleasant experience!! Would give more stars if I could!!!

Rating:

5.0

Really appreciate the staff ...Mr. Aaron was very helpful and really assisted me at the time of need...Thank you sir again I can't say thank you enough-

Rating:

3.0

I didn’t use the truck because I have some issues with it. Waste of money. I also never viewed the storage. I just want a refund.

Rating:

4.0

Good experience at the facility with the exception of I experienced both drive-in doors being open for business on only one (1) day. With one door being open, a couple of times made it difficult to move in and out of storage.

Rating:

4.0

Return area was definitely crowded before office hours began.

Rating:

5.0

Love this place. Staff is very friendly and helpful!

Rating:

5.0

Ms. Lisa was very friendly and helpful. I appreciate her help with everything.

Rating:

4.0

I rate the facility clean and maintained for the inside of the facility. However, there were 2 Van bays that were not accessible due to broken doors. They may have just been broken but not having access to 2 bays....

Rating:

5.0

The staff there is very helpful and professional.

Rating:

1.0

Over $3500 worth of my belongings were stolen and the manager refused to look at the cameras until the cops showed up! Highly do not recommend!

Rating:

5.0

The GM, Aaron provided excellent customer service skills and also showed his knowledge of the options provided!

Rating:

5.0

Airport thruway Uhaul in Columbus Ga is the best. Thank you for all the help in whatever I needed and never .making it seem I was not welcome or my questions and concerns brushed off.

Rating:

5.0

My experience renting a storage unit at this location was very pleasant. The manager was very accommodating and made an effort to resolve issues.

Rating:

5.0

I will recommend this storage to everyone I know

Rating:

2.0

I reserved a large space. Showed up and no large space was available. The man working was nice about it and was going to combine two into one. That solved the problem. I decided to not use the storage at this location because of the distance it would take to walk back and forth. It was not convenient so I decided to cancel. It took two months and numerous phone calls before it was able to be cancelled. I kept getting emails about payment due. No one ever answered the phone. One guy said he would close it but never did. Finally, the guy who helped me on 30 August closed it out.

Rating:

5.0

Aaron is very very great highly recommend

Rating:

3.0

No comments

Rating:

4.0

Process is too slow. You stand in line entirely too long. Key pad didn’t work a single time that we tried. You also make it too complicated to key in codes. Forget trying to call. I tried several times when storage fee was due. Finally got a 1-800 employee who was fantastic. Her name is Linds Richter. My email was wrong so I couldn’t access it. Facility is clean.

Rating:

5.0

Keep up the good service that is giving more people chances.

Rating:

5.0

Major Physical &Mental & Personal Life Challenges Staff very content patience and kind and overall professional

Rating:

5.0

The man that help me was nice and friendly

Rating:

5.0

Both guys aaron and the guy with glasses were great!!

Rating:

5.0

Great facility and the staff was always helpful.

Rating:

5.0

Excellent customer service.

Rating:

5.0

Great service by the entire team

Rating:

5.0

The entire staff were amazing. I especially appreciate Mr Jeffrey.