The Customer Service was Excellent
ELLA T | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of North Columbus at The Landings
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful customer service. Broken bottles and trash were left inside the trailer
PITOU AWe rented the 26 foot uhaul to move out of state. When we got to Alabama, the place we rented fell through. We had to look for a place to live and had to decide what to do with our stuff. So we rented a storage unit and unloaded our stuff. We got 1 month free which allowed us enough time to find a place and move all of our stuff without stress. Thank you uhaul. You helped us out more than you know.
Kimberly P | Overall ExperienceThe trailers are very heavy to unhitch. Would it be possible to add the side jacks to the trailers to ensure they can be removed without the extra effort? *we returned the trailer after hours but it was extremely difficult unhitch
Roy SThe location is very large. The staff needs a golf cart to do work outside to hook up customers so they can return to main desk more quickly to help other customers standing in line. Especially on weekends.
GEORGE SI love how organized this location is. Great customer service also!
KLRISSA MAaron was helping me drop off the trailer. Thank you,
Reginald WThe owner on Airport Thruway, was annoyed and on his phone when I came in to check out my uhaul. He seemed annoyed he actually had to take care of a customer instead of just being on his phone.
STEPHEN GKhông cần như vậy là tốt lắm rồi . Cảm ơn Uhaul
Tuan LThe trailer I rented was leaning to one side the gate on it was hard to close and the bar that holds it on the bottom is broken and I was given the wrong trailer
DAVID GKnowledgeable, friendly and very helpful.
Laura M | First ImpressionsHave used locations multiple times on Box Rd. and Airport Rd. in Columbus, GA and always had excellent service.
ROBERT BAaron was exceptionally knowledgeable and efficient. He made the entire experience and seemed to always put the customer first
FRED BAaron Turftee, the Manager at this location is exceptional and his staff is great! Overall the location is clean, professional, attentive and keeps the supplies well-stocked. The manager is very knowledgeable and helpful. Highly recommended!
Cynthia MNothing comes to mind except to make more of the larger flat bed trailers available for trucks and full size SUVs.
Michael AVery great
JERRY WStaff does a great job. Enjoy going to this location for rental needs.
GEORGE SThank you
Edward D | First ImpressionsEntire process was very easy. Thanks!
DAVID LGreat staff. Very helpful
KEVIN BGreat Customer service!
Curtis FI always use the Landings , they have the best help. Elvis helped me today. Great guy. Thanks,
REGINALD WStaff were friendly, knowledgeable and professional!
RODNEY HI can’t think of anything. Everyone was friendly and got the equipment I needed fast. Drop off was a breeze. I will rent from this place again.
STUART MThe facility was easy accessible for pickup and drop off
WENDELL N | Overall ExperienceAccording to the dash oil indicator, I noticed the truck was very low on oil. Might need to check that more closely..
JACK MFriendly staff and very helpful
Tammy G | First ImpressionsThis is my favorite drop off in Columbus.
REGINALD WI had made a reservation(74880838) at the Auburn AL location. When I arrived on Friday to pick up my trailer, they did nto have it nor any others that fit my needs. They called and found one in Columbus GA, which was 40 mile the opposite direction I needed to go. So I had no choice but to drive the extra miles, which cost me way more in gas money and time. I had to return back to teh Columbus location which again cost me extra time and gas. Why even allow a reservation if you can't honor it? I am dissatisfied with the whole process, which was not the locations fault. The people there were very friendly and helpful. Next time I need a rental I will look at other options, as U-Haul failed big time.
PHILIP LStaff was always polite & friendly.
Carrolle b | Overall ExperienceOne of the worst experiences I've had in years. Reserved truck for pick up in Auburn, Alabama. Had to drive through a tropical storm to pick up truck in Georgia. I was offer a pathetic $50 off of my expenses. Didn't even cover the cost of gas. Supervisor for the area was supposed to call me. Never did. I hope to never iuse U-Haul again. What is a reservation for? A Hope and a prayer?
ALLEN LThe guy that took my trailer is the best. I've worked with him several times.
REGINALD WGreat customer service and in and out in a timely manner.
MATTHEW NThe location of the registers/service desks are placed where they cannot be seen when you walk into the store. With this comes zero welcome from associates because they can't see you either. Poor planning on that part. I moved my deceased mothers items from her unit on the May 9th and asked the associate (with a mouth full of food) if i would be due a partial refund. He said I wouldn't due to the fact that the last payment was charged on the April 27th. What's that? 10-12 days? Lat I checked a payment covered a months rent. Maybe I misunderstood what he said due to the two female associates hanging out chatting dropping "G D" bombs and talking about what they had for lunch. Thinking that my mother came here alone to store her items really bothers me.
Catherine C | Overall ExperienceExcellent experience. Staff was very helpful and made the pickup and return easy and enjoyable.
DANIEL BCompliments to Elvis on multitasking / answering questions between more than one customer while setting up my truck reservation. 4/8/25 North Col. At the Landings .Strong work . courteous, helpful and on Task
RODERICK VThis drop off has the best helpful staff.
REGINALD WNA
Peoung CEverything was great, Monique was very professional.
CARLOS MThe entire crew is hard working and courteous.
Nettie P | Overall ExperienceI rent like every other weekend for my business and I didn't order furniture pads and they were placed in my truck....I move balloons etc for my business and now I'm being charged for them and didn't use them because I didn't reserve them..
Empress BDaniel, the owner was exceptional!
Michelle M | Overall ExperienceThis was an extremely poor experience. I called several weeks ahead to schedule drop-off and see what I needed to do. Got it all planned, took time off work to pack my U-box, then nobody shows up. The very end of my timeframe passes, I give it extra time. Nothing. I call them, they had absolutely no idea my order even exists. Then, they tell me they don’t have what they need to drop it off. So they’re almost half a day late, then don’t have me on the schedule for pickup. So again, I have to micromanage since nobody can do their job. Then, they schedule and no-show TWICE for pickup and tell me because of that - my box will not be dropped off during the timeframe it was supposed to be at my new apt 4 hours away. This was the most disappointing experience I’ve had in a while, and it’s insane that I paid as much as I did when I had to be the one to do the job I’m paying for.
Sarah GLove the whole experience and you all made our move from GA to Fl fantastic and smooth
RAMON CVery fast service!
Tom MAnny (sp?) was very pleasant when returning the trailer!
LARRY MMy brother Jeffrey helped me out. We started talking and come to find out we were both stationed in Korea in the same place almost at the same time. We partied at some of the same clubs 45 years ago.
TYRONE GThe parking is a little bit odd for customers to go in to the counter sales. The general manager was very customer oriented, but some of the others at the counter could use some guidance in that.
TERRY RFriendly, Helpful and accommodating. Highly recommend
Neva JReally just want leave a comment or suggestions.. I rent uhaul every week 20% goes to pickup and bring back die to mile...ot got b a better way to save on pickup and bring back 40 mile I paid before i started. 🙏
TIMOTHY PThe place and staff are nice. The motorcycle trailer is crap regarding the ride. Constantly vibrating at different speeds and very noisy. This is the 3rd one I have rented from them and all tow horribly. I have owned 2 trailers so I know. I voiced my concerns each time. I think it’s the old out of balance tires causing it.
CRAIG BN/a
Amos BVery nice people to deal with.
CHARLES SNo complaints. Can’t think of needed improvements.
MARCIA HThe guy that came out to get me hooked up noticed my hitch was a little too tall and the jack on the auto transport was about 1" short of being able to raise the hitch (I don't have a tall truck, just a pretty tall travel trailer I usually pull). I was just about to try calling my neighbor when he said, "That's no problem man, it happens all the time. We have a couple loaners, let me go grab one."; I can't remember that employee's name, but he is the reason we'll be coming back, he definitely made a return customer out of me!
LEVI HThe sales lady hanna was very helpful.
brenda J | First ImpressionsLet them know their car will be destroyed when loading it onto your auto trailer and then the insurance you recommend won't pay for it.
JOSEPH TEverything was great. Check-in/check-out went smoothly. The equipment was clean and well maintained. All associates with whom I had contact were courteous and helpful. Great experience.
REGINA DTrailer was dropped off at 1600 and not processed until 1819. The delay in processing the checkin cost me another day of rent.
FRANCIS RVery nice and knowledgeable crews easy dropoff.
LOUIS MHelp w uploading pictures at check out
ROBERT FReally appreciate it!
RAKEEM JThe location is not attractive
WENDELL NAll associates were incredibly helpful and kind!
SHAILEE BMake sure if the situation arises where a customer decides that they want a different truck that the correct truck and its mileage is accurate so the customer doesn’t get charged for the wrong truck.
DYLAN LYes the staff were great and very friendly! I would recommend this location to everyone! I even plan to go back today to see about renting another move being they were so helpful. Mark H.
Mark HWhen it got time for me to move my furniture I couldn’t find my key and I had to get U-Haul to break the lock and they charge me 50 more dollars to break the lock and U-Haul charge me to get my furniture out of storage
MARQUITA FDealing with U-Haul was a great experience during my time of need. Very clean, temperature controlled, well lit and accessible. A pleasurable experience! 😊
Helen H | Overall ExperienceWonderful people to deal with!will always use this Uhaul !!!
Cathryne C | First ImpressionsOverall, my experience was great…
Ronald F | Overall ExperienceAlways friendly staff and great rates.
FORREST AAll I can say U- Haul that you all are the best. I give the company and employees a high five. Keep up with the awesome work and services that you are giving to your customers.
JEANE D | Overall ExperienceN/A
BRANDON BThe Uhual that I rented runned real loud and slow.
CONNIE WThank you, Jeffrey for responding with through knowledge of the types of services available and with a welcoming deamonor.
ANGELA VWhy the difference in price of where I dropped it off at. I had to drive 20 miles out of my way to drop off when there was another uhaul 10 min away from me
TINA SI really did not appreciate that the cost of the storage unit increased!! I also found the employees not always friendly.
Sonja M | Overall ExperienceAaron and his staff were always courteous and friendly during my many visits. Thank you Aaron and extend the same to your team
jeffrey w | Overall ExperienceAll of the staff was great!
William H | Overall ExperienceGood people 👍
Randy L | Overall ExperienceVery nice facility owners very helpful
Tamara G | Overall ExperienceExcellent Storage experience
TONJA D | Overall ExperienceGreat customer service when I picked up the truck. They showed me where my unit was located and put me in a great vehicle. I even got a free month's storage
Johnny L | Online Move InThe storage unit was clean and well-lit. I received a “payment due” notice over Thanksgiving break and when I returned to Columbus, I immediately paid it and received a $15 late fee. I think that this was a bit excessive given the fact I’d never been late and I explained the situation about being out of town.
Jennifer C | Overall ExperienceI recommended y'all to family and friends.
NATASHA C | First Impressions“I have to say that I was very impressed with everyone working at U-Haul.com
scott e | First ImpressionsAnswered all my questions, and Hannah was so very kind and so was Ryan on Box Road!!
Michelle M | First ImpressionsAaron was very friendly and helpful
Carla A | First ImpressionsI just love representative Lisa. She can sense that your move is stressful. She tries to cheer you up and lighten your LOAD. The other employee; a heavier set black lady with a soft sweet demeanor rounds out this pair. I really love these TWO!!!
VICKI F | First ImpressionsLove the facility, customer service, and convenience of this establishment. I will do business with this facility in the future.
ShaTara G | Overall ExperienceVery spacious place
ANGEL A | First ImpressionsVery friendly!
Caleb W | Overall ExperienceGreat facility excellent staff
ERIC F | Overall ExperienceClean Units ....Good Prices
GREGORY C | Overall ExperienceWe used the facility for almost 3 years. We sold our home stored what we wanted to keep and traveled for 2 1/2 years we just recently picked up our items and everything was just the way we left it . We had no issues and the stuff was amazing from start to finish. I would recommend them if you ever need anything for moving or storage.
GREGORY A | Overall ExperienceGreat service
SHEMEIKA H | Overall ExperienceUhaul needs to work on its communication between other uhaul facilities
Fredrick P | First ImpressionsThere are supposed to be two loading decks, throughout my time at U-Haul the second loading deck was never replaced, resulting in having to guess when someone else wasn’t using the loading deck. This made moving out 2-3x harder. If 2 loading decks is mentioned when I purchased the unit, then 2 loading decks need to accessible for at least the majority of the year.
Joshua A | Overall ExperienceNo issues
Jasmine H | Overall ExperienceGood people
Randy L | First ImpressionsEntire shift and employees are exceptional. Especially Hannah & Aaron are some names I remember also the young Nan that works the evening shift very helpful this is the best U-Haul store Ever thanks Again….customer service exceptional
ELBONI S | Overall ExperienceAaron is exceptionally knowledgeable about the business and resolved my issues right away.
MARK B | First ImpressionsIt perfectly served our purpose.
david d | Overall ExperienceEasy and quick service. Very helpful with my needs.
Nathan S | First ImpressionsA phenomenal place to store anything from a king size bedroom suit to a tea cup set. Easy to come and go as you please; to move things in and out. A very friendly and welcoming staff made it an even better place to store my belongings when I needed the space. I have since moved out, because I no longer needed it. Though I will definitely use the same storage units if I ever come into the need again.
Rachel B | Overall ExperienceUpon returning our 4x8 trailer, we realized your location had available storage space. How very convenient! We rented a 5x5 unit and then returned the trailer. The process went quickly and smoothly and we received friendly and helpful service. Thank you for a nice experience!
ANGELA H | First ImpressionsI lived in Columbus GA twice. Both times I used this location for truck and storage. They are absolutely amazing to deal with. They will always go above and beyond to help you in anyway. I asked to rent a dolly, the manager handed it to me and simply asked I brought it back. He didn’t charge me a penny. They are always friendly and have the best customer service I have ever seen at a UHAUL. At any place of business in the city of Columbus 😂
Matthew B | Overall ExperienceGreat location/staff…outstanding staff
ELBONI S | First ImpressionsThank you very much Mr. Aaron and staff. Keep up the good work. God bless Romans 10:9-10 I
donald p | Overall ExperienceThanks for allowing me to store my belongings and for using ya'll truck. It's a great service I'm very pleased.Thanks again.
Latoria J | First ImpressionsStaff is very helpful and friendly
Martha J | Overall ExperienceVery clean and knowledgeable staff members
Dayra H | Overall ExperienceJeffry is amazing
Michael S | Overall ExperienceAaron the manager Service always excellent, and staff was always. Thank you!
Pinkie L | Overall ExperienceWe truly Had a great experience. Everyone super friendly and helpful.. Highly Recommend UHaul on Airport Thruway in Columbus, GA Thank you For Great Customer Service and A Great Experience.. Sincerely, The Griggs
Brian G | Overall ExperienceYall r awesome!
CANDICE N | First ImpressionsGood over all experience.
Brian N | Overall ExperienceThe reason I moved out was because I had two rate increases in about a years time.I started at $129.95 and in Feb 24 the rate was going to $144.95. Entirely to much money for a 10x10.
Wayne B | Overall ExperienceExcellent customer service ¡!
Michelle K | First ImpressionsFantastic people great service and they make you feel like family.
COURTNEY W | Overall ExperienceVery nice place
Charles P | First ImpressionsKnowledgeable staff, Friendly smiles , You feel welcomed ther
James D | First ImpressionsLove my overall experience
PATRICIA J | Overall ExperienceI have no complaints about the service that was provided. All was fine.
Wanda D | Overall ExperienceEfficient, friendly and professional staff.
Wanda D | First ImpressionsPleasant and knowledgeable customer care experience, also honest. Only wish the inside storage hours were longer than 10pm.
Clara P | First ImpressionsI just want to thank Aaron for always being so polite and professional with his store and his Employees, Denise Cade Johnson
Denise J | First ImpressionsThis storage location was convenient and accessible. Would definitely recommend and use again.
Charles P | Overall ExperienceThe staff has always been great. Very helpful and friendly. The facility is kept very clean and only on a couple occasions needed attention. My only issue is concerning securing the doors/gates to the storage unit area, keeping it only accessible to those renting units there. I have not felt safe at times.
Priscilla W | Overall ExperienceThis is not a move-in. A move-out was completed without being initiated by the account holder.
Tamerial W | Overall ExperienceGood job always was there for us.
Kathy a | Overall ExperienceThis place was amazing. Thank you to all the staff. Best storage facility in Columbus.
FORREST A | Overall ExperienceI loved it very clean and nice employee extremely nice
TAMMIE F | First ImpressionsThe staff at this place steals and ramble through your belongings. I recommend better security. Storage units are infested with big roaches, although they place bug traps in your unit, it's steal not safe from bug and roaches. The lighting are terrible, it comes on when it wants. The storage unit needs floor, wall repairs and paint work done to the units.
SHAKEYA T | Overall ExperienceGreat staff and facility! Highly recommend!
Edward H | Overall ExperienceI relocated to Georgia with my job. I placed items in storage due to lack of housing at the time. In October a suite case containing a laptop computer and several other items were stolen from one of my units. I went into the location and learned that the things had most likely been taken by an employee of the company. I returned to the business with the police, and filed an insurance claim. None of which went anywhere because although they had me on camera bringing the items into the unit they claim not to see anyone remove them from the facility. Later a work related injury placed me out of work for several months with no income. As a result I struggled and fell behind on my storage payments. In August 2 of my 3 storage units were scheduled for auction. I contacted the site manager who agreed to accept 1,000$ and give me time to pay the remainder. When I called to make the payment for the 1,000$ he told me that he could not accept 1,000$ that I would have to pay the past due balance in full. At that time I had the option to pay for 1 of the 3 units online because it was not scheduled for auction, but I was attempting to save all three units. So I tried to work with the manager I inquired about the past due balance amount (because it was more than I believed it should be) he informed me that a payment I'd made against my account had been reversed. I asked why he couldn't tell me. I explained that I'd only ever used 2 cards to make payments and that both belonged to me, and that I'd never disputed the charge. He told me that I'd have to contact customer service because it was done through them. Moving forward I continued to try to come up with the money in the time he'd given me. I was 200$ short of the 2,033$ I needed when I received a notice that my entire account had been closed out. I contacted the 800 number because I didn't think the location was open at that hour of morning. I spoke with a representative who pulled up the account then reached out to the location. She spoke with the manager then informed me that he'd told her all 3 of my units had auctioned. I asked her how that was possible when only 2 of my units were scheduled for auction. She checked and verified that only 2 of the units were scheduled for auction then place another call to the location. She came back to the line and informed me that the manager had assured her that he'd auctioned all 3 units. She then instructed me to contact the district manager Rodger, and provided me with his number, because she said that only the units that were scheduled for auction were able to be auctioned. I placed a call to Rodger who was not available. I left message for him, and have not yet received a response. I placed a second call to Mr. Rodgers office informing them that one of the 3 storage units contained a safe with a hand gun, birth certificates, social security cards, will, life insurance, and passport documents, and that I also had a laptop in my unit that belonged to the company that I work for that is programed with trademark information. Additionally I have filed a complaint with the Better Business Bureau, The Georgia Attorney General, and the Fair Trade Commission. If Uhaul persist in this theft I will also be taking legal action against Uhaul and specific members of their staff.
Ekaterina E | Overall ExperienceI’m pretty disappointed in this experience… the key card I was given did not work and I was locked out in the middle of my move. Thank god my friend was still in the storage unit and I was able to stop him from coming outside to load the vehicle… otherwise our belongings would’ve been stranded in the storage facility until the next day… and we would’ve bee n bk in atl by then… That same day, I had to pay for a lock when I booked online… and finally bc the key card didn’t work the alarm went off… overall stressful and unfulfilling…
Jazmine F | First ImpressionsI had trouble with my returning and the team was OVER & BEYOND to help me. I am VERY grateful to their help.
Keema G | First ImpressionsVery satisfied
FRANKLIN B | Overall ExperienceVERY HAPPY!!
James S | Overall ExperienceOur overall experience was pretty good. The building security was great and the access hours were convenient. The only issue - and it is a big detractor - was that we found German roaches (dead) in our storage unit and in our stored items. There were no bugs in our items prior to them being stored. I would not recommend the units to others for this reason.
Joshua G | Overall ExperienceLOGAN WAS A HUGE HELP TO ME! HE WENT ABOVE AND BEYOND ! THANKS SOOO MUCH LOGAN!
Crystal B | Overall ExperiencePrice was a bit high and the outdoor unit smelled.
Leviticus J | Overall ExperienceThe staff was always very helpful and very easy to work with.
Eric J | Overall ExperienceThe only problem I had was that I had requested a 1O by 15 on 6-4-23 for this week and when I went in on 6-16-23 it was gone but I think his name was Aaron did all he could to get me the unit but the main office couldn’t so I had to get the next largest unit they had l could have went somewhere else but the times I‘be been in there they have always been friendly and courteous and clean so hopefully I can work with it.
Juanita M | First ImpressionsNeed to fix trying to bill ex customer's when they no longer rent from you would be helpful
Ronald D | Overall ExperienceThank you for always being helpful to our College student
Felicia S | Overall ExperienceI would have waited the facility excellent but the storage unit with the larger lots is just too far away and I'm a disabled person and that was a lot of walking for me otherwise I would have rated excellent excellent customer service friendly people just great
PHYLLIS L | Overall ExperienceVery easy to get into and loved the fact it was indoors
Gladys C | Overall ExperienceI never ended my contract for the storage but okay I guess it has ended now.
Starr F | Overall ExperienceEveryone is always friendly and courteous and always happy 😊 to assist me with any U-Haul services Denise Cade
Denise C | First ImpressionsTenth street office fabulous and the Airport Thruway is excellent as well. Thanks much for your help.
Lillie W | First ImpressionsI was very pleased the only reason I left was I'm moving to North Carolina yall always had everything clean and I felt safe come in alone I lived it ❤️
Linda H | Overall ExperienceI would like to thank Ms. Hannah the young lady who helped me at the front desk. She had such a pleasant attitude and made sure I understood everything from beginning to end. That's what customers service is about
SHELIA G | First ImpressionsAaron and Ms. Vickery were awesome! Very helpful and friendly. Provided the solutions that would assist with a problem, and then provided me the time to decide as well. I never felt pressured and at all times I felt as though they were there to help. Great team!
STEVEN H | First ImpressionsVERY HAPPY!!!!
James S | First ImpressionsMost friendly and helpful staff I've ever encountered in the U-Haul business. Would absolutely recommend!
Rebekah G | Overall ExperienceConvenient storage facility needed for a small time between a move. Great location. Miss the Kmart there, but uhaul facility was excellent. If needed in future, I will do business again.
Carmen B | Overall ExperienceVery nice associates.
Anna C | First ImpressionsSafe, clean, polite staff and very professional . THANKS BIG U HAUL
JAMES D | Overall ExperienceVery knowledgeable and friendly staff. All personnel was friendly and polite. Wish all business's had employees like that.
gary P | Overall ExperienceEasy transaction, clean and safe. Thank you
Richard M | Overall ExperienceMy experience started rocky at the beginning not having the after hour access explained fully but it ended beautifully I finally got a home but I didn’t sign the lease until the 1st a day after the monthly payment was due the staff did not charge me and allowed me three days to remove my things without incident very helpful and truly appreciated.You may want to consider prorating for incidents such as this by offering a daily and weekly rates as well when a full month isn’t required but storage is a neccesity.
DEIDRA S | Overall ExperienceMy stay was great. Ms. Ashley is just the best. PS THANKS FOR ALL YOU DO !!!!!!!!
rickey l | Overall ExperienceStaff was very considerate, kind and informative.
Carolyn b | First ImpressionsManager very courteous and helpful!!!
SUSAN P | Overall ExperienceAron and staff was friendly, quick and very polite. Awesome
JAMES D | First ImpressionsStorage should be 24 hour access
MICHAEL H | First ImpressionsThe ladies were very helpful during a stressful move thank you
DAVE L | Overall ExperienceYoung man at counter didn't seem too knowledgeable. Told me there was nothing available only for me to leave and call someone else who was able to make me a reservation at that same location.
Lawanda W | First ImpressionsGreat customer service and I love that this location answers the phone
Teresa M | Overall ExperiencePoor customer service
Geri B | Overall ExperienceStaff is very helpful and knowledgeable, courteous and treat you with respect, I highly recommend U-Haul for your storage needs.
Anna D | First ImpressionsThank you so very much.
EDWARD F | Overall ExperienceThis was the worst experience ever. The manager never returned calls therefore causing my account to be charged when I MOVED OUT OF UNIT THE MORNING OF. My access card was NEVER fixed for me to get access to the size where my unit was all the way on the OTHER side of the building. The slidng doors were broken and ofTEN STUCK. Pest control was absolutely non existent. I would never ever recommend this place and I will continue to seek a refund for all the excessive issues that were nwvsd addressed until DAYS or a week later and it never got fixed period. And you charge me and plus a LATE FEE??? YOUR ACCESS CARD DIDNT EVEN work and YOUR ROL UP DOOR Had been broken. For TWO YEARS YOUR store manager AARON SAID HIMSELF!!! I will continue to do whatever necessary to get my money back when I was out of there when Aaron said it would be NO PROBLEM to my friends husband Clifton. If anything,, the manager should have returned my phone calls when I made them to him on several occasions before he discussed anything with my friend's husband the manager should have returned my phone calls when I made them to him on several occasions before he discussed anything with my friend's husband
sheena f | Overall ExperienceVery good experience and extremely satisfied with U-Haul. I use you for all my storage needs
Hillery D | Overall ExperienceOutstanding General Mgr Professional and very helpful. Arron is always on top of things!!
BILLY B | Overall ExperienceVery pleased!!!!!! Personnel was very kind and friendly!!!!!!
William C | Overall ExperienceMe experience was simply Awesome…!
Dechon G | Overall ExperienceJarrod Collins at the Airport location in columbus is the best overall! Excellent customer service, friendly and professional!
Niki H | Overall ExperienceWould have said excellent but that one drive in door has been broken for months making us have to walk further for our unit.
Howard B | Overall ExperienceExcellent Service
John F | Overall ExperienceThis place is very nice and very friendly.
Jackie O | Overall ExperienceGreat customer service
Karim L | First ImpressionsStaff were especially helpful / Kendall was awesome and deserves special recognition. She went above and beyond to help me and I really appreciate it !! Highly recommend !!
Julie H | Overall ExperienceHelp was awesome.
Jackie O | First ImpressionsAaron Tuftee is a great representative! We live in FL and he akways responded when we had a question or request.
Brenda C | First ImpressionsAll the guys there went above and beyond. Very friendly! Would definitely rent from them again.
Dara n | Overall ExperienceThe 24-hour access device did not work for me and one of the garage doors were stuck up, but other than that the facility was great and the staff was very helpful. They got me in a truck and a storage area quickly.
Kenneth J | Overall ExperienceSome of the staff need to be train a little more before they do things on there own. Some things was not told to us properly. One on the lock second we needed a card to go into storage not just a code.
Jessica S | Overall ExperienceCleanest and most secure storage facility I have found. Would highly recommend. Prices are very competitive.
Michael S | First ImpressionsThank you for your excellent and friendly service. The staff was amazing.
LINDA H | Overall ExperienceExcellent Team! Love the convenience of driving in to the facility
Shantress J | Overall ExperienceEveryone was very helpful and nice did a walk thur showed me where the bathroom were and how to put my lock on my unit very helpful...
Linda H | First ImpressionsEveryone was very helpful and the facilities have exceeded my expectations. I highly recommend.
Michael T | First ImpressionsIt was so nice I love it keep up the good work.Cassandra Carey
Cassandra C | Overall ExperienceI had issues with my phone number. It was entered wrong and had problem when I called for information. After two attempts it was changed. Rented a trailer Tuesday and it still had the wrong phone number.
Denvel M | Overall ExperienceThe cleanest facility I have ever been in Great sense of secury! People dealt with were super nice a pleasant experience!! Would give more stars if I could!!!
Patricia S | First ImpressionsReally appreciate the staff ...Mr. Aaron was very helpful and really assisted me at the time of need...Thank you sir again I can't say thank you enough-
Monica W | First ImpressionsI didn’t use the truck because I have some issues with it. Waste of money. I also never viewed the storage. I just want a refund.
Tazanea M | Overall ExperienceGood experience at the facility with the exception of I experienced both drive-in doors being open for business on only one (1) day. With one door being open, a couple of times made it difficult to move in and out of storage.
james m | Overall ExperienceReturn area was definitely crowded before office hours began.
Chuck E | Overall ExperienceLove this place. Staff is very friendly and helpful!
Misty f | First ImpressionsMs. Lisa was very friendly and helpful. I appreciate her help with everything.
Richard T | First ImpressionsI rate the facility clean and maintained for the inside of the facility. However, there were 2 Van bays that were not accessible due to broken doors. They may have just been broken but not having access to 2 bays....
Serena B | Online Move InThe staff there is very helpful and professional.
Tara F | Overall ExperienceOver $3500 worth of my belongings were stolen and the manager refused to look at the cameras until the cops showed up! Highly do not recommend!
Savanah D | Overall ExperienceThe GM, Aaron provided excellent customer service skills and also showed his knowledge of the options provided!
Daneshia R | First ImpressionsAirport thruway Uhaul in Columbus Ga is the best. Thank you for all the help in whatever I needed and never .making it seem I was not welcome or my questions and concerns brushed off.
MELANIE I | Overall ExperienceMy experience renting a storage unit at this location was very pleasant. The manager was very accommodating and made an effort to resolve issues.
Priscilla W | First ImpressionsI will recommend this storage to everyone I know
TRACEY Y | Overall ExperienceI reserved a large space. Showed up and no large space was available. The man working was nice about it and was going to combine two into one. That solved the problem. I decided to not use the storage at this location because of the distance it would take to walk back and forth. It was not convenient so I decided to cancel. It took two months and numerous phone calls before it was able to be cancelled. I kept getting emails about payment due. No one ever answered the phone. One guy said he would close it but never did. Finally, the guy who helped me on 30 August closed it out.
Michael S | Overall ExperienceAaron is very very great highly recommend
Jasmine N | First ImpressionsNo comments
MARIA E | Overall ExperienceProcess is too slow. You stand in line entirely too long. Key pad didn’t work a single time that we tried. You also make it too complicated to key in codes. Forget trying to call. I tried several times when storage fee was due. Finally got a 1-800 employee who was fantastic. Her name is Linds Richter. My email was wrong so I couldn’t access it. Facility is clean.
DEBRA C | Overall ExperienceKeep up the good service that is giving more people chances.
David P | First ImpressionsMajor Physical &Mental & Personal Life Challenges Staff very content patience and kind and overall professional
Zanetta O | First ImpressionsThe man that help me was nice and friendly
Brenda J | First ImpressionsBoth guys aaron and the guy with glasses were great!!
Thomas C | First ImpressionsGreat facility and the staff was always helpful.
Kenny D | Overall ExperienceExcellent customer service.
Shirley S | First ImpressionsGreat service by the entire team
Wilbanks J | Overall ExperienceThe entire staff were amazing. I especially appreciate Mr Jeffrey.
BEVERLY L | Overall ExperienceGreat service all the way around.
Javis P | Overall ExperienceThe staff was very friendly.
VICTOR B | First ImpressionsFirst rate. I feel very secure in leaving my belongings in their care.
Charles V | First ImpressionsGreat job Team. Hang in there
Clarence H | First ImpressionsEvery one was very professional.
BEVERLY L | First ImpressionsI am extremely happy with my decision of coming to Uhaul! I’m able to pull into a bay super close to my unit AND flatbed carts?!? Yes!!!
PATRICIA D | First Impressionseverything went great with no problems until after I had closed my account and then received a notification that my payment was overdue even though I had cleared the storage room prior to my payment due date.
Tommy B | Overall ExperienceThe uhaul representative, AAron was extremely helpful and super efficient.
ROBERT W | First ImpressionsI have my paperwork at home so not sure the name of the gentleman that assisted me, but he was extremely professional and explained the whole process with patience!!
tanji m | First ImpressionsMy key wouldn’t work the young lady helped me thanks for everything
Coryarn A | Overall ExperienceNeeded more help, there was a line forming while we were being assisted. Made the guy attended to us a little nervous but he still handled us professionally and efficiently.
Ashley M | First ImpressionsExcellent customer service. Everything we needed to successfully move was available to us during our move. Highly recommend this Uhaul company site to all.
Jennifer B | First ImpressionsI wish I could remember the young man that helped me he was kind and helpful he explain everything I needed to know
Vivian G | First ImpressionsThe staff is professional and very polite I love this location!
TAKARRA S | First ImpressionsJeffrey that assisted me was very informative and friendly. Great customer service!
Niki H | First ImpressionsBy far the easiest and best experience I have ever had with a move in. All completed on-line, so I just showed up and went right to my unit. The facility was clean, climate controlled and the use of the free carts was a major plus!
Mark B | Online Move InAwesome thanks
WILLIAM A | Overall ExperienceJeffrey was Awesome! Very engaging. Great customer service even with system issues.
Felicia S | Online Move InEverything was fine for the most part. I would have liked for the cleaning to have been a little better. Also the customer service at times as a little slow in being maned. Overall it was good and would use it again.
Carolyn C | Overall ExperienceCharles Sanders, the young man working, was very helpful and polite!
Chuck E | First ImpressionsExceptional customer service and I’ve not only experienced this but have witnessed the staff go above and beyond for every customer!
Crystal W | Overall ExperienceVery clean staff always helpful and having the bays to back your vehicle in to load was great. Also having carts for use hauling stuff was great. Would definitely recommend Uhaul.
Karen L | Overall ExperienceCould not have been better!
Joseph A | Overall ExperienceAaron was very helpful. He made my experience great
Linda M | First ImpressionsWe are very pleased with the facility and with the staff.
REGINA D | Overall ExperienceLove the drive in unloading/loading area. Very safe. Very secure. Highly recommend.
Susan A | Overall ExperienceAaron was polite and made the moving experience painless!
AMY M | First ImpressionsTop notch facility, climate controlled for real, staff is very friendly and helpful, discounts are great and it’s clean and laid out well!!
Angie C | First ImpressionsService is very fast and friendly. Upon arriving to the storage unit was very convenient to back to U-Haul into the building to be out of the cold weather. The carts they're available we're extremely helpful it made it very easy to unpack my U-Haul. I've never rented a storage unit that was so convenient like this one is. Very pleased all over.
Susan T | First ImpressionsJeffery is an amazing asset to the U-Haul family. He made the end of my move the most pleasant and supportive experience I have ever had! The staff was friendly and efficient and I thoroughly appreciated their knowledgeable service. I cannot say enough good things about that location. I want U-Haul to know and acknowledge their invaluable locations and this is one of them! Thank you to Jeffery and his staff. I didn't think i'd be laughing and happy after dropping off my equipment, but I did and it was just what I needed. Thanks guys!
Bethany P | First ImpressionsPlease be sure that my account is clear and not be charged a late fee because I checked out before the end of use date. I appreciate the service that I received by all staff at U-Haul. Thank you.
Betty D | Overall ExperienceThe staff member that helped me was very pleasant and clear. Her directions were very concise. I was very pleased with the location and how clean the unit is. Thank you.
Betty D | First ImpressionsDerrick was helpful and spent the time that I needed to have my questions answered. He was very friendly and knowledgeable. Highly recommend this location!
Marianne P | First ImpressionsI asked to pay for three months in advance, they charged me for months in advance, and getting a refund has been a nightmare. I would not recommend this U-Haul to anyone. I’ll be going with two men and a truck when I need to move to Carrollton in December.
ALANA F | First ImpressionsI visited the U Haul self-storage and compared it to the one I was using. I was very pleased with the representative, he explained everything in detail & showed me a space I was interested in. I decided to change storage companies as I got more space, first month free rent, & the monthly fee is about what I was paying plus more space. It is very conveniently located, staff was very friendly & helpful when I moved in. Yes, I highly recommend this company to anyone!
Carol B | First ImpressionsThe staff members were outstanding and on point!!!
leyla C | First ImpressionsDerick was great But it seems significantly understaffed and the place is really busy Some of the staffs are new to location and they dot seem to know what to do and where the units are....! over all happy with the service
Selvi D | First ImpressionsIt was clean and very easy to access with the swipe card. Could access any time I needed. Employees were very helpful and courteous.
Dale R | Overall ExperienceThe storage was fine. My not recommending u-haul to a friend is my concern over how you are handling the Covid 19 issue. Marks on the floor for social distancing while renting a truck but obviously no mask requirement for customers or staff. I saw one staff member with a mask mid July when I was dropping off a rental. You've got 3 service windows, two with partitions and one just open. No protection between customer and employees. I find it unacceptable in this climate not to require staff to mask up when interacting with customers. In good conscious I can not support businesses who put profit ahead of public health.
Albert J | Overall ExperienceRodney Was exceptional he provided outstanding customer service and made sure the process went smoothly!
Alexis S | First ImpressionsThey opened up to early and everything was a mess but towards the end of me having my stuff there it got finished and was much better.
Kyle G | Overall ExperienceThe young lady who helped us on Sunday was so professional and nice. She was so helpful and friendly.
Rickey D | First ImpressionsTiffany was amazing. She was extremely helpful and knowledgeable and was just overall great at her job. Storage facility was clean and nice. Will definitely recommend to others!
Marla D | First ImpressionsThis experience was a great hands down
Monica W | First Impressions