Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Aaron was exceptional in customer service making the whole experience effortless. The entire staff I met were knowledgeable and friendly.
I have been a Uhaul renter for over30 years and my experience has always been great. Thank you
We were able to just leave the truck and received the paperwork in our inbox in a timely manner
The van smelled weird as if someone smoked in it and had a bad body odor. The entire process was confusing, the app stated to locate the van with an id number and I didn't see it so I started to ride around the lot and an alarm sounded!!! A lot of small fees are included which makes the 19.99 FALSE advertisement!
The staff member that helped me was very pleasant and clear. Her directions were very concise. I was very pleased with the location and how clean the unit is. Thank you.
Derrick was helpful and spent the time that I needed to have my questions answered. He was very friendly and knowledgeable. Highly recommend this location!
Absolutely horrible. Was told that everything was ready, got all the way to my house to begin loading furniture and they forgot ALL of my PAID FOR equipment. After calling and holding for 30 minutes I was greeted by a “manager†who was incredibly rude and was not able to help. All I got was “so you gonna come get your stuff?†After showing up they finally extended time but not after a lot of fighting. Then got over charged for the equipment but didn't find it worth arguing because the employees here feel as if they can do no wrong. Will not use this location again.
I brought back the truck early by over a day and did not receive anything like a discount or money back. But would have been charged had I kept it an extra day. I think that you should look into this. Because it is only fair.
Nothing, everything was great
They blew up my phone the day after I turned in the truck.. the guy i gave the keys to didnt check it in or whatever.
Very helpful staff!! Professional and polite.
Nothing. The technician was great.
Everyone was great. Friendly an very helpful
The agent that assisted us was awesome. Although he was working the counter by himself - with a line of customers waiting. He was able to help each one and keep the line moving with an awesome attitude. Thanks - My family and I have used U-Haul a lot over the last few years and we are very satisfied.
Well I was slightly disappointed on the check in to get the truck. The store was under staffed. One person doing everything and I did not understand the reservation prior if you still had to wait. Overall, I was pleased.
I picked up the truck and once I reached 50 mph it began to shake violently. I returned to the store and notified them the tire had a broken belt. They offered me another truck but I had already loaded this one at the on-site storage facility. Rather than swapping trucks I had them contact a tire service to swap the tire. This took about four hours. Once the tire was changed the truck was fine.
Barrin did an outstanding job.
I asked to pay for three months in advance, they charged me for months in advance, and getting a refund has been a nightmare. I would not recommend this U-Haul to anyone. I’ll be going with two men and a truck when I need to move to Carrollton in December.
would not send no one to U-Haul
I visited the U Haul self-storage and compared it to the one I was using. I was very pleased with the representative, he explained everything in detail & showed me a space I was interested in. I decided to change storage companies as I got more space, first month free rent, & the monthly fee is about what I was paying plus more space. It is very conveniently located, staff was very friendly & helpful when I moved in. Yes, I highly recommend this company to anyone!
I was called the day after \i turned the truck in and told that U-Haul did not have my truck. I told them I turned it in Sunday morning at 9:30 am, 3 hours early. After a little looking the found the key. Could improve on logging in returned trucks.
Very good team working.
The staff members were outstanding and on point!!!
Friendly staff, and efficiently run operation!
We rent from this location on a regular basis. The change in management has been wonderful. The gentleman who is running the store in place of the old manger is great. Apparently we had no idea what level of safety we were sacrificing due to the old manger. I would highly recommended that you keep this gentleman in the store because he will get it where it should be.
I paid on the day of pickup and am now getting charged again days later for the same thing plus a $30 late fee.
Derick was great But it seems significantly understaffed and the place is really busy Some of the staffs are new to location and they dot seem to know what to do and where the units are....! over all happy with the service
The trailer I rented, had both a tire blow-out, and the axel broke, wherein the tire went rolling down the street. Luckily it happened as I was just pulling into my destination, and was only going about 2-5 miles per hour. Then I was told to file an accident claim with my insurance. WRONG ANSWER!!! It was not an accident rather it was defective equipment falling apart on me. NOT COOL! It could have been a horrific accident had it fell apart on the freeway.
Get their phone fixed. It rang busy for almost 24 hours and I ended up having to go back in person to make sure the drop off was ok because I couldn't get through on the phone. They need a voicemail if they don't have one
they helped me out and were very friendly.
Team at pickup location was extremely courteous and helpful to our equipment needs and recommendations on other needed equipment to include information on moving companies that could do all the heavy lifting which made our move easier and affordable.
great Service from the staff on duty
I find the staff at this location very pleasant and friendly. There is nothing that needs to be improved.
Excellent customer service throughout the entire process.
Chose to check in on my phone. It was not clear how to get the key. It was behind the cash register inside. There wasn't an employee inside. It felt wrong to go behind the cash register so I waited. Eventually, one of the employees cleaning a returned truck came in and gave me the key. He was super nice, but seemed confused so I think I was supposed to get the key myself. Make this part clear, please.
Van was dirty on outside. Clean on inside. Needed oil change after 5 miles.
I am not happy with my experience. I was giving a tow dolly with abad locking mechanism also the tire blew out before i even started my journey. I stopped in cape Girardeau uhaul to switch to an auto transport and two workers by the name of Adrian Thomas and Michael Richmond helped me out alot. Those two are the best uhaul workers I've experienced ever. I recommend them for promotion. Ever since they've helped me the rest of my drive to California was easy and no setbacks.
No improvement needed.
Very helpful and friendly staff!!
I think the staff could be more communicative.
The staff at this location are wonderful. The young man who does the cleaning outside is a wonderful representative for your company. Give him a raise.
Great customer service. Derrick was awesome. Already recommended to a friend.
Insure the floor mat on the drivers side is tight. the truck i had was extremly loose...excessive amount that was all bunched up. driveable but very unsafe.
Great staff. Great customer service!!
Staff was courteous and extremely helpful
Great staff! Very helpful and friendly!!
As of this moment everything that I needed was available. So things are great.
Location was very nice and well stocked. Vehicle was clean, however we had to drive from GA to NC without air conditioning. When turned on a loud sound from under the hood and smoke came out. We turned off the air and the vehicle continued to run well. Called roadside assistance and was on hold for 6 minutes, with no answer. You're not always in an area where you can use internet/WiFi to log on your phone, ridiculous!
Tiffany and Brian were supportive when I was in tears after driving 1500 miles! Brian was sharp in removing the car transport and what a positive attitude. He will go far. Kudos to those two.
My return agent was excellent. He was friendly, answered all my questions and was professional.
I turned the trailer in a day after using it the return location charged me yesterday for it adding an extra day fee I am disgusted with uhaul
It was clean and very easy to access with the swipe card. Could access any time I needed. Employees were very helpful and courteous.
Great employee with amazing customer service!!!
Change nothing The Mgmt. and Crew were very helpful and accommodating. The waits were alittle long, but all else was wonderful. I didn't like having to drive to another city to pick up our truck. I've received another similar request for our truck return in Boerne TX. We have to take the truck to San Antonio, which is miles WE have to pay for. THAT'S NOT GOOD! :(
Facility was clean an well organized. The personal was polite an an efficient. The rental process was completed quickly. The van was clean, full of gas an drove good. All in all in was a very good experience.
Very Nice and Professional
All is good
The storage was fine. My not recommending u-haul to a friend is my concern over how you are handling the Covid 19 issue. Marks on the floor for social distancing while renting a truck but obviously no mask requirement for customers or staff. I saw one staff member with a mask mid July when I was dropping off a rental. You've got 3 service windows, two with partitions and one just open. No protection between customer and employees. I find it unacceptable in this climate not to require staff to mask up when interacting with customers. In good conscious I can not support businesses who put profit ahead of public health.
Rodney Was exceptional he provided outstanding customer service and made sure the process went smoothly!
They opened up to early and everything was a mess but towards the end of me having my stuff there it got finished and was much better.
The young lady who helped us on Sunday was so professional and nice. She was so helpful and friendly.
Tiffany was amazing. She was extremely helpful and knowledgeable and was just overall great at her job. Storage facility was clean and nice. Will definitely recommend to others!
This experience was a great hands down
