Customer Reviews for U-Haul Moving & Storage of North Columbus at The Landings
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of North Columbus at The Landings
Waleisah W. on
Too slow and with only 1 staff on duty, on a saturday during the 1st of the month, there should've been waits less than 15 minutes. To be in a line for over 30 minutes is ridiculous.
Zatambra S. on
Construction site is not customer/user friendly although representative was nice she needs assistance so that customer will not have long wait time
Anna C. on
So I swept the truck out before returning it. When I went to return I was charged a 25.00 cleaning fee because there was dust and the truck had some kind of stain that was there when I picked it up. I told the person at the drop off location. I have pictures of what she said was not clean. I should have gone to budget like I was going g to. The pick up location was about 10 miles farther then uhaul. Next time I’ll make the drive
Edgard A. on
Tell edgar not to use an email that does not belong to him!!!
Juston T. on
Great experience.
antwan D. on
Everything was Amazing.
John G. on
I had made a reservation and when I arrived I was advised the systems were down (phone, computer, etc.) The agent was nice enough under the circumstances and eventually had everyone on their cell phones to complete their transactions. I have very limited cell data so without WiFi this was costing extra already. We were also told that our reservation could be transferred to another location, which would only mean additional mileage and gas to pay for. The entire time the agent was on her cell phone having somebody try to talk her through getting the computer to work. I ultimately wound up being there for an hour with no offer of anything: discount on the rental or mileage rate (only went 33 miles), etc. Something, anything, for the inconvenience. Instead, nothing. ????
Tiffany W. on
I dropped off the truck right at 8pm when it was do. I made several attempts to return the truck electronically but it would not register my location and "location" was on. I also called U-HAUL and was on hold for 20 min. I had to leave because I had my children with me who needed to eat after a long day of packing and moving. I do not want to be penalized for this.
Darrell F. on
Exceptional service, the staff was very friendly and helpful.
JAMES W. on
Great customer service
JACK C. on
Nothing. Staff was awesome!
Bruce K. on
Took a long time. Even did or check in but didn't seem to help. Didn't have all items in reservation. Had to go to different location to pick up furniture dollies. Took forever at the second location. Then they lost my information, set up my return info wrong, and didn't prices my payment correctly. Overall, it was a mess.
Heather H. on
We were lied to still not reimbursed i should have never rented it. We got ripped off almost $200 will not recommend to anyone. I will never rent a uhual again.!!
Derek S. on
Angelia, in particular,was spectacular!
Marvin L. on
Add tape measures for sale or to borrow to verify dimensions of Trailers
Joyce L. on
Efficient staff. Reasonable cost.