Customer Reviews for U-Haul Moving & Storage of North Columbus at The Landings

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Columbus at The Landings

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Milton S.
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I was charged $22 for gas. I brought back the vehicle with the same amount that I picked it up with. It was just under 3/4 of a tank. I returned it. I think I was scammed to be honest. I used the gas station next to the U-Haul place. Not to mention the check in location is on an incline and must have showed a different reading. On a flat surface it was 3/4 of a tank. I think I was unfairly charged this money. Poor customer service. It was checked in ok and then U-Haul circled back and charged me for gas. Again, I think it's a scam.

Wilson P.
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Customer did not leave a comment.

CHELSEA D.
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ALVIN S.
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JA'KIERIA G.
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REGINA D. | Overall Experience |
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We are very pleased with the facility and with the staff.

billy A.
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Customer did not leave a comment.

Mellissa J.
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The Uhaul app should be easier to navigate as well.

JOHN M.
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This location was easy to access and I really liked the covered drive-up for truck return. Interior was clean and well lit and the staff were efficient.

Amy B.
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Customer did not leave a comment.

ELLIS D.
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A good experience with U-Haul.

DAIL F.
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JERRY S.
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RAYMOND D.
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Willie R.
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Good customers service and making the reservatioin was very easy.

BARBARA G.
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Very efficient and friendly

PATRICK G.
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LOSSA A.
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ERNEST W.
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Lorrie B.
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SAMUEL S.
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KEVIN R.
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HENRY Z.
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KEITH R.
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HENRY W.
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Donald G.
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DANIEL S.
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I got the vehicle on Wednesday and was told has to bring it back Thursday. When I brought it back was told we could keep it until Saturday and they wouldn't charge my card. The charged my card two more times for over 100 dollars each time. Went to Atl twice and was told I used over 800 miles?????????? This is shady business very shady

JOHN H.
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Overall experience was very good. The only thing I was displeased with is I went in the day before to reserve and pay for Saturday Morning. I thought this would speed up moving day. I even asked if you needed my license insurance or credit card. No was the answer. When I arrived on Saturday I thought the process would be quick and I would be on my way. Then all the questions and documents come up. Need your License. Whats your email. Whats your address. Whats your mailing address. We need another contact name and number. I gave forgot the other questions. I thought I would be in and out on my way. That didn't happen even though I tried to do all that the day before. Would I use you again though. I would. Dan Hackaday Phenix City Al 706-888-0494 hackaday@hotmail.com

William S.
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Customer did not leave a comment.

Paul T.
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Especially liked the quick & easy pickup & drop off capabilities. The Columbus location in the old K-Mark building and parking lot is pure genius. Fantastic location and plenty of storage & parking.

Byers M.
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Customer did not leave a comment.

TINA G.
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Kristen D. | Online Move In |
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Susan A. | Overall Experience |
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Love the drive in unloading/loading area. Very safe. Very secure. Highly recommend.

ALINA J.
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Customer did not leave a comment.

FREDERICK H.
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The process of renting a truck at the Airport Thru way location is like a well oiled machine. It is nice to be able to make the reservation online and have everything you need when you get there, ready to roll off the lot within 15 mins of arrival.

KENNETH C.
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Customer did not leave a comment.

RONALD M.
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Michael M.
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TYWANA W.
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ERIC P.
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All was great the guys was was nice ..

JAMES D.
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ABBEY M.
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RANDIELAFAME P.
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toni F.
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Excellent service and friendly staff no improvements necessary.

Christopher B.
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David L.
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Lisa F.
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I Absolutely love this location. Staff is very friendly and the U-Haul is always free well maintain. In and out service every time. My go to place for any hauling or storage needs.

Jason B.
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Customer did not leave a comment.

Sarah S.
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Carl F.
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This location has great

Kathyrn R.
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Representative was friendly and helpful.

Isabel S.
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The representative who helped me check out the vehicle was very helpful and answered any questions I had. The other representative who came out to the vehicle when I checked it back in was also extremely helpful and friendly. Thank you for helping me with my move! I will definitely use the services you all provide in the future

Roy M. | First Impressions |
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Aaron was polite and made the moving experience painless!

ludwig S.
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LYNN S. | First Impressions |
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LYNN S.
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John B.
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Philip G.
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ANGEL D.
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This location is huge, intuitive and has signs that tells you where you need to go. The app makes everything speedy and contact free, no need to talk to anyone.

mark W.
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MARK W.
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Ashley R.
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FRANCIS T.
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ANDREA M.
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Matthew P. | Online Move In |
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Clayton B.
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Joe H.
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Alexander B.
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The female customer service representative was excellent. She was very professional and friendly.

JERRY P.
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Customer did not leave a comment.

Angie C. | First Impressions |
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Top notch facility, climate controlled for real, staff is very friendly and helpful, discounts are great and it’s clean and laid out well!!

ELVIRA H.
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always very friendly. great associates at this location

MICHELLE P.
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Customer did not leave a comment.

JOHNNY B.
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Mr Washington assisted me and he was very professional and friendly. The truck was clean, high mileage, and challenging to drive. I'd give the people a five star rating and the equipment a two star.

SCOTT P.
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Customer did not leave a comment.

TODD S.
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I am not sure if this might be something that could be changed but it would be nicer to have another person working for the later hours. Reason why I am adding this comment is cause the 2 workers were doing their job helping others, but I had to wait an hour.

Susan T. | First Impressions |
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Service is very fast and friendly. Upon arriving to the storage unit was very convenient to back to U-Haul into the building to be out of the cold weather. The carts they're available we're extremely helpful it made it very easy to unpack my U-Haul. I've never rented a storage unit that was so convenient like this one is. Very pleased all over.

Deirdra B. | Overall Experience |
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Customer did not leave a comment.

ERIC O.
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CHARLES J.
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Kevin W.
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KENNETH W.
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JASON K.
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STACIE B.
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I was not refunded my money after paying the deposit..they did not check my truck in as returned until the day after i returned it..and i had to call and find out why it had not been done..then the young man tried to say i didn't bring it back on time..which was a lie..bc he was the one that told me where to park the truck and that i was free to go

CHARLES M.
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STEWART W.
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GARY T.
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James B. | First Impressions |
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Georgia M. | First Impressions |
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Racquel W.
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GEORGIA M. | Overall Experience |
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Charles Y.
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You should quit advertising a 19.95 rate. You need to add “Plus mileage” to your advertising. My 19.95 rental turned into an 85.95 rental, PLUS the amount I spent filling the truck up, which was returned with more gas than when I rented...I should be refunded for the amount of gasoline that was OVER what I had at the beginning

ILONA P.
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— Superlative staff; very professional & very competent. I highly recommend U Haul on Airport Thruway in Columbus, GA.

Bethany P. | First Impressions |
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Jeffery is an amazing asset to the U-Haul family. He made the end of my move the most pleasant and supportive experience I have ever had! The staff was friendly and efficient and I thoroughly appreciated their knowledgeable service. I cannot say enough good things about that location. I want U-Haul to know and acknowledge their invaluable locations and this is one of them! Thank you to Jeffery and his staff. I didn't think i'd be laughing and happy after dropping off my equipment, but I did and it was just what I needed. Thanks guys!

CHRISTINA F.
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Customer did not leave a comment.

Betty D. | Overall Experience |
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Please be sure that my account is clear and not be charged a late fee because I checked out before the end of use date. I appreciate the service that I received by all staff at U-Haul. Thank you.

kathy T.
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Customer did not leave a comment.

SANDRA W.
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Have more U Haul available for customers who needs to rent one ASAP Service was great, customer service was excellent Thanks

DONNA D.
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I was charged 2 days for the dolly and I told them we did not use it or break the seal.

JIMMY B.
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Keep up the good job as is

CHARLES-debbi B. | First Impressions |
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Customer did not leave a comment.

Nathaniel L.
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Clean the inside of the truck. It was disgusting. Be professional next time.

Rachael B.
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Customer did not leave a comment.

HAZEL Y.
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Young man that was working had very good customer service

Melissa B.
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No improvements needed everything is fabulous from there friendly service to the clean trucks!

SHAUN T.
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Customer did not leave a comment.

EULA M.
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No comment at this time.

Nathaniel S.
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EXCELLENT all the way around I was expecting a late model crap truck I got a NEW one PERFECT!!

Ena R.
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Nothing, I was really impressed with the quick process of getting the u-haul I needed. Not having to fill out paperwork and using the u-haul link was very convenient and efficient. The staff were friendly and very nice. It's very important to walk into a business to see and feel a positive vibe among workers. I definitely saw that with this U-haul. I will definitely refer and always come to this U-Haul for all my move-in needs. Thank you😁

KEWIN S.
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Customer did not leave a comment.

BROOKE W.
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This location is amazing! Aaron is the one who assisted me with getting my equipment and even loaded the tow dolly for me. I especially love the way they line up the vehicles and clean them inside and out. Very efficient!

Susan H.
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We all are experiencing drastic changes in our personal and business affairs, I say that to say this, your team at this location are outstanding. I have been packing and moving a home of 60 years for several months, many trips to this store for supplies and the use of a rental truck, and again I say, this location staff has operated outstandingly as they obviously multitask. Much thanks, and I do recommend this location when in need of moving assistance.

Javan K.
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Nothing but issues. My truck wasn't available when I had scheduled pickup at 9am. Came back later in day, still not available. So they gave me the bigger truck, 26'. It was nice. I had also paid for blankets. 6. They were nowhere to be found on the truck when I arrived at my moving site. I put in a complaint on that day and have yet to even hear back from that. Poor service all the way around. Wasted 8 hours waiting.

ALBERT B.
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I really enjoy, the ability to add pre-use pictures. Love this feature. Function is everything and they have good equipment.

COURTNEY H.
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The employees at this uhaul were truly the best! Great customer service and seemed like genuinely good people. Thank you for such a great experience!

Ralph D. | Overall Experience |
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Customer did not leave a comment.

Betty D. | First Impressions |
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The staff member that helped me was very pleasant and clear. Her directions were very concise. I was very pleased with the location and how clean the unit is. Thank you.

Marianne P. | First Impressions |
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Derrick was helpful and spent the time that I needed to have my questions answered. He was very friendly and knowledgeable. Highly recommend this location!

Shaun T. | Online Move In |
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Customer did not leave a comment.

ALANA F. | First Impressions |
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I asked to pay for three months in advance, they charged me for months in advance, and getting a refund has been a nightmare. I would not recommend this U-Haul to anyone. I’ll be going with two men and a truck when I need to move to Carrollton in December.

Lisa P. | Overall Experience |
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Customer did not leave a comment.

Carol B. | First Impressions |
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I visited the U Haul self-storage and compared it to the one I was using. I was very pleased with the representative, he explained everything in detail & showed me a space I was interested in. I decided to change storage companies as I got more space, first month free rent, & the monthly fee is about what I was paying plus more space. It is very conveniently located, staff was very friendly & helpful when I moved in. Yes, I highly recommend this company to anyone!

Diana C. | First Impressions |
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The staff members were outstanding and on point!!!

Selvi D. | First Impressions |
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Derick was great But it seems significantly understaffed and the place is really busy Some of the staffs are new to location and they dot seem to know what to do and where the units are....! over all happy with the service

Nicole H. | Overall Experience |
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Customer did not leave a comment.

Dale R. | Overall Experience |
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It was clean and very easy to access with the swipe card. Could access any time I needed. Employees were very helpful and courteous.

carlos p. | First Impressions |
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Customer did not leave a comment.

Albert J. | Overall Experience |
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The storage was fine. My not recommending u-haul to a friend is my concern over how you are handling the Covid 19 issue. Marks on the floor for social distancing while renting a truck but obviously no mask requirement for customers or staff. I saw one staff member with a mask mid July when I was dropping off a rental. You've got 3 service windows, two with partitions and one just open. No protection between customer and employees. I find it unacceptable in this climate not to require staff to mask up when interacting with customers. In good conscious I can not support businesses who put profit ahead of public health.

Lisa P. | First Impressions |
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Customer did not leave a comment.

Alexis S. | First Impressions |
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Rodney Was exceptional he provided outstanding customer service and made sure the process went smoothly!

Zineilous H. | Overall Experience |
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Customer did not leave a comment.

Kyle G. | Overall Experience |
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They opened up to early and everything was a mess but towards the end of me having my stuff there it got finished and was much better.

petra s. | Overall Experience |
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Customer did not leave a comment.

Rickey D. | First Impressions |
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The young lady who helped us on Sunday was so professional and nice. She was so helpful and friendly.

Elizabeth B. | First Impressions |
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Customer did not leave a comment.

Marla D. | First Impressions |
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Tiffany was amazing. She was extremely helpful and knowledgeable and was just overall great at her job. Storage facility was clean and nice. Will definitely recommend to others!

Monica W. | First Impressions |
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This experience was a great hands down

No reviews have been submitted for this location.

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