Customer Reviews for U-Haul Moving & Storage of North Hanover

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Hanover

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Christopher E. on

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renny m. on

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Ok

Francis O. on

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The gentleman that helped us was very helpful. I would use this location again due to his professionalism!

Thomas M. on

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EDUARDO F. on

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I had to wait 1 hour for my trailer because the system was not working.

cynthia d. on

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Susan was very helpful when I came in to rent a storage unit. Ian was helpful when I rented truck to remove and clear out items from storage unit and close out storage unit account...

cynthia D. on

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Had Wonder, helpful service, with storage unit and truck rental.

Jennifer B. on

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Always ready, super easy to work with. Vans are always spotless!

Eileen C. on

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The location was fine. Susan was very nice and helpful. But the 15’ enclosed truck was all over the road and had a loud squealing sound from the left side so I had to keep my window closed. I have driven even larger uhauls before and never experienced this problem with driving in the past.

Sarah B. on

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i did the whole process online! Worked great!

Paul S. on

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The people are great my only problem with the facility was that they did not offer humidity controlled environment other than that the place was perfect

Michael C. on

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As always uhaul made my move so easy and it fit my budget :) couldn’t be happier :)

Matthew L. on

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Joseph R. on

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Robert T. on

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Love the improvements made over the past couple of years. Modern, efficient and excellent service!!

Lorenda L. on

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PATRICIA M. on

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LAUREN S. on

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There were dead mice in my unit, the door to the storage was always open or unlocked and the security camera were broken .. the staff was rude, unhelpful and conformational

Gerard R. on

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Theresa C. on

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Very pleased. Great job by all!

Stephen N. on

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John H. on

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Manager was VERY efficient.

THERESA F. on

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Have a more friendly receptionist.

ANTHONY R. on

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David H. on

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Very quick and friendly.

lou E. on

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Pak L. on

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First, The U-Haul website is miss leading. When I input my car information before I order the trailer it said showing the trailer my car is able to tow. And when I get to the site the people at U-Haul tell me I cannot pull this trailer. If they know my car cannot hold his trailer why don’t you show me the trailer my car can tow at the website at first? And at the end blaming me I didn’t schedule the pre-tow check which barely shown on the millions email uhaul sent to u! END UP costing me three time more I should pay for the equipment !! This is unacceptable!

len D. on

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More persons at the desk for picking up the vehicle are needed on a Saturday morning. Had to wait for 45 minutes to get the truck and that was after going there the night before to reserve it. Web app for checkout works good and returning the vehicle using the app with the employee (Ian) was easy and fast. Ian was great!

Phiip O. on

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Erica V. on

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Highly recommend. Fantastic staff

JOE H. on

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Matthew G. on

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ANDRIUS S. on

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James T. on

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Anthony R. on

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Amanda D. on

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My drop off was very quick and easy. I didn't have enough interaction with the personnel or go into the facilities to know whether I would recommend it.

Patrick S. on

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Speedier checkout when returning truck

Kim C. on

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Ian was friendly and helpful.

Charleen G. on

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Anthony A. on

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Mike C. on

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Get the right truck. Was suppose to have a 17 foot truck, got a 14. Pads and mattress were not already in truck even though I made a reservation a week before.

Sandy M. on

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The customer service at the Hanover location was horrible. I put in serval complaints in the day I rented from there. I have talked to several different people on this matter. The woman who does the reservations Sue and a maintenance man Bob really need to learn some people skills and not treat customers so unbelievably rude. I would suggest you get other people at that location. I will not go back there and I certainly will be telling other people to do the same

Amanda T. on

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Amanda P. on

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Excellent customer setvice!

nicole g. on

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The staff and facility were great and the easiest part of my move. Thank you!

alccia C. on

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When I returned to access my unit with my belongings, the unit that I rented was locked. I could not access it and no one was available by phone or in person. Wasted my time.

KAREN W. on

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A golf cart for the facility would make response times much faster. I had trouble accessing the unit and had to wait several minutes for someone to arrive to open the door to the interior.

don b. on

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A very positive experience all the way around.

CANDACE C. on

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Mold and mice in my units

PETER D. on

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Great customer service. They quickly informed me when a desired unit became available. They clearly answered all questions I posed.

MIKE L. on

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Easy

christopher w. on

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Prompt courteous service!

PATRICIA M. on

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Great management

mike b. on

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Just thought you get nickled and dimed on extras, dollies and moving pads ,should be included with truck rental if needed, my opinion

Peter C. on

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Some mouse droppings were on the floor.

kimberly s. on

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👍👍

JOSHUA L. on

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Key card would not work to let me gain access to the building. I asked many times to have this fixed but no one could get it done so every time I went there someone would have to open the building.

Shannon M. on

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My husband was very pleased with the check in process and the unit. Thank you.

Ronald H. on

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I expected a refund The door was broken from the first day I rented the space and six weeks later it was still broken Corporate HQ ignored my complaints

KELLY D. on

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The outside of units were clean, but all of my stuff was ruined from mice and the heat. There were mice droppings and mold all over my belongings The fans in the units were rarely on in the summer.

CASEY R. on

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Sue Aldridge and staff are great!!

john q. on

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excellent

frank a. on

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I am completely satisfied with this facility

Erwin G. on

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All Good. Highly reccomended

Chip C. on

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The folks were professional got me in and out quickly. The facility is easy to get to and it’s right off the highway

Hugh J. on

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Thanks to Sue and company for helping with a very stressful move

JEANNE W. on

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thanks very helpfull.

MARTIN S. on

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Helpful staff stayed late to unhitch my towed car. A young man helped me load heavy furniture onto the elevator and moving dollies. But, I paid for 24-hour access, magnetic stripe card didn’t work!

NOAH S. on

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Ian is the only good staff member here. Other than that, the experience was terrible, it was costly, the other staff and manager were rude. This is NOT a good facility, I recommend going elsewhere.

JOHN S. on

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Susan runs a tight ship and has a good team

david c. on

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Staff was very nice.