Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy motorcycle trailer rental for a few days. Price is great which keeps me from having to buy a trailer. I just pick up here when I need it and enjoy the easy drop off.
Taylor is a joy to talk to! What a wonderful experience this time. The world would be a better place with more people like her.
MICHAEL V
Rating:
5.0
Customer did not leave a comment.
DAVID B
Rating:
5.0
The manager Taylor was prepared and handled our trailer rental and storage rental efficiently. This is why I return to this UHaul location again and again when we have a need for their services on the South Shore
MICHAEL D
Rating:
5.0
Customer did not leave a comment.
Paula F
|
First Impressions
Rating:
4.0
Pleasant and convenient experience overall.
TROY S
Rating:
5.0
As usual the service and equipment was top notch. Taylor is running an A-1 operation in Hanover.
DONALD G
Rating:
5.0
Customer did not leave a comment.
EDMOND L
Rating:
5.0
Customer did not leave a comment.
Suzanne F
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ANTHONY V
Rating:
5.0
Lower prices?
Christopher M
Rating:
4.0
Customer did not leave a comment.
WILLIAM P
Rating:
3.0
Maintain your equipment
EDWARD L
Rating:
3.0
I arrived at 7:01 but the facility was closed which left me having to use the app that was not previously installed. Downloading the app took forever due to the cell service being appalling in the area. Then I had to sit through sending an array of pictures all with poor cell service being appalling. I finally checked out at 7:24pm
FRASER T
Rating:
5.0
Check in worker was excellent
Robert c
Rating:
5.0
Customer did not leave a comment.
MARCELO C
Rating:
5.0
Customer did not leave a comment.
DONALD G
Rating:
5.0
Taylor and Glenn were OUTSTANDING! Thanks for all of your help in making this as easy as possible.
VIVIAN S
Rating:
5.0
Customer did not leave a comment.
Allan S
|
Overall Experience
Rating:
5.0
The staff member that help us is always so friendly and absolutely amazing! She is very helpful, super friendly, and just all around awesome! We use at least 4-5 trailers a year and will continue to rent from here as long as she is working. We also have a storage unit here that she helped us with and we couldn’t be happier.
Dustin R
Rating:
4.0
Customer did not leave a comment.
STEPHEN S
Rating:
5.0
TAYLOR is the Best! It is very hard to find individuals who possess exemplary customer service skills and knowledge of the business. I would highly recommend the Hanover U-Haul because of Taylor and how she assisted during a very stressful moving situation. Thank you - Gretchen Gold
Gretchen G
Rating:
5.0
Customer did not leave a comment.
carol f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
April L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DONALD S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Wendy F
|
Overall Experience
Rating:
5.0
A+ customer service
JONATHAN E
Rating:
5.0
Taylor and her staff were always friendly and extremely helpful. She went above and beyond providing excellent customer service
DEBRA D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOSEPH L
Rating:
5.0
Taylor was very helpful and meticulous when verifying the hitch/latch set up. She was very professional.
DONALD G
Rating:
5.0
Taylor was excellent to deal with. Place was clean and secure
JAY P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Troy M
Rating:
5.0
Taylor was lovey and very helpful! Entire expereince was positive!
HOLLY B
Rating:
5.0
Customer did not leave a comment.
ERIC D
Rating:
5.0
The representative that helped me was excellent
JOHN P
Rating:
5.0
There was ane employee on site who didn’t seem interested to do a vehicle check in so I did it myself. I was after hours but the dude was warm in the office while I returned the vehicle.
Preston K
Rating:
4.0
Customer did not leave a comment.
RICHARD M
Rating:
5.0
Customer did not leave a comment.
JAY P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Brendon A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL B
Rating:
5.0
nothing
NEIL S
Rating:
5.0
Taylor B provided exceptional service for my rental.
STEVEN C
Rating:
4.0
The woman that was providing service at this location is excellent. Professional, efficient, very personable! great person and employee
JAMES B
Rating:
2.0
Give accurate information on gas amount in truck. Clean oce off truck roof so nobody on highway gets killed. No smell of pot when u walk into office
JAMES S
Rating:
5.0
Customer did not leave a comment.
ANTHONY P
Rating:
5.0
Customer center service person was very helpful and 💻 personable. She helped me hook up and unhook.
DONALD S
Rating:
5.0
Excellent customer service
JAMES L
Rating:
5.0
Customer did not leave a comment.
Charles V
|
First Impressions
Rating:
5.0
Everything was easy to rent & return. Only complaint is that the inside of the windshield of the van we rented was so dirty & hazy that sun glare & nighttime vision was very hard to see & there were no wipes to clean it. The gas stations that had squeegees to use were frozen. If I had know I could have brought windex & paper towels & we didn't realize until we got on the highway & we pay for every mile to have turned back.
Deborah L
Rating:
5.0
I would like a van that’s advertised for $19 a day not to cost me $108
CHRISTOPHER C
Rating:
1.0
You should charge an extra day when renting furniture pads. Very misleading
SHARON R
Rating:
5.0
Great team working there Xmas week. I had a Nutcracker show from Dec 20-24 and the Hanover location was a huge help during a busy time. Thank you!
NOREEN M
Rating:
5.0
The entire team were terrific! I had gone to Kingston car wash was a disaster then called Hanover they help and mentioned one closer in Kingston that was hard to find and was locked up gate closed a bad location had to go to Hanover they were exceptional ! The went above and beyond! Asset to company! All need a raise or someone will lure them away for more$
Respectfully Robert Jordan
ROBERT J
Rating:
5.0
Customer did not leave a comment.
SHANE B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen T
Rating:
2.0
My ratings are the way they are because I told them I was moving out of the storage unit and everything and they did not attempt to contact me for any reason to be able to close my account. I am not happy that I moved out in November and got charged for December! Please close my account and do not take anymore money from me.
Beatrice A
|
Overall Experience
Rating:
4.0
Location is convenient. However, the truck was not properly maintained. The truck needed a brake job. When coming to a complete stop, it was metal on metal and the truck would turn to the left.
WILLIAM C
Rating:
5.0
Make a reservation
BRETT T
Rating:
4.0
The vehicle was nice and clean. I did report upon returning the vehicle some observations of the vehicles operation.
1.too much play in steering
2.feels and sounds like the universals are going to go at anytime.
3.also check that rear end for grease.
4. Vehicle runs like cramp, tune up, sputters, idles fluctuate at times, entering the interstate, feels like it doesn't want to go at times. I had it for 117 miles.
Background: I am a CDL holder with over 34 years of driving heavier vehicles and have fixed them and diagnosed them. Person receiving vehicle did not seem too concerned with what I had to say but, was relatively polite.
That is all
James E
Rating:
5.0
The employees that work at Hanover uhaul are fantastic!!!
Theresa Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eileen W
Rating:
5.0
Customer did not leave a comment.
CRAIG M
Rating:
5.0
Customer did not leave a comment.
RODERICK G
Rating:
3.0
When I returned the trailer, the door was open but no one was inside nor was there any indication that someone had stepped away (like a simple sign that says "Be right back"). I roamed around the office looking and yelling for someone. After about five minutes I called the facility. As I stood there the phone rang and no one came to answer. The call was forwarded to the corporate answering center. The person that answered tried their best to help me. I eventually knocked on an external bathroom door. The employee was in there. I understand that nature calls but there should be a policy in place that at a minimum posts a sign that they are away and will return shortly. This would have eliminated the angst and frustration I experienced with this return. Once the employee was out of the restroom he was very polite, professional and helpful. i would have liked to received a paper receipt to confirm that I dropped off the trailer. He was not able to provide that and said an email receipt would be sent.
ALAN R
Rating:
1.0
Man at front counter was disrespectful and unhelpful.
ANTHONY C
Rating:
5.0
Customer did not leave a comment.
Gage R
Rating:
5.0
Customer did not leave a comment.
GEOFFREY M
Rating:
5.0
Great Customer service
DANIEL R
Rating:
5.0
Customer did not leave a comment.
Andrew S
|
Overall Experience
Rating:
5.0
The staff was exceptional, both when picking up the truck and dropping it off... They were pleasant, efficient, overall a friendly experience.
Additionally, the location was easy to get to.. But you need to better mark the correct entrance as i drove down the wrong drive way and had to bang a U-turn. "just saying"... :-)
MICHAEL D
Rating:
5.0
Customer did not leave a comment.
LINDA Y
|
First Impressions
Rating:
5.0
The service person was very helpful, prompt, and safety conscious. Very nice experience renting the 5 x 9 trailer with ramp.
MICHAEL V
Rating:
5.0
Customer did not leave a comment.
AMY L
Rating:
5.0
Be very good to Taylor - she's amazing!
SARAH B
Rating:
4.0
not charge for the lousy 2 miles overestimate!
ROGER R
Rating:
4.0
I dropped back off at Abington location no one was here I took pictures it’s in same shape as it was when I picked it up I also put it Bain same spot as I picked it up in
David M
Rating:
5.0
Customer did not leave a comment.
JOHN A
Rating:
4.0
Having an internal storage on the 2nd floor made it impossible to maneuver large pieces of furniture from the hallway into the storage room, not enough room to turn for couches or long dressers/tables.
Also the lip from the elevator to the ground was a large enough (2”?) where it made it impossible to push carts in and out.
LEAH A
|
Overall Experience
Rating:
4.0
No lighting system is not working at all
Anthony J
|
First Impressions
Rating:
4.0
Representative at the counter was extremely nice and helpful.
MARK C
Rating:
5.0
Customer did not leave a comment.
ROBERT L
Rating:
5.0
Customer did not leave a comment.
MATTHEW M
|
Overall Experience
Rating:
5.0
You”re representative at the Hanover office actually makes me look forward to renting equipment. She’s wonderful.
MARY S
Rating:
4.0
Customer did not leave a comment.
ALEXANDER G
Rating:
3.0
The place was easy to get to, and the person was courteous. There was an issue with the brakes, however. They made a griding noise when coming to a full stop. The truck was spotless, though.
LURIE A
Rating:
5.0
Customer did not leave a comment.
JOSEPH L
Rating:
5.0
Excellent all around!
ROBERT O
Rating:
5.0
First time renting a van
Taylor was the best !!
EARL S
Rating:
5.0
Taylor is an awesome person to deal with :)
SUSAN K
Rating:
1.0
They opened an hour and 20 minutes late on a saturday with no notification or warning. I was also yelled at by one of their employees a week prior when they didn't have my truck at that location even through I booked a month in advance. I am glad I moved so I will no longer have to even consider using this location. Embarrassing for UHaul!
Christopher F
Rating:
5.0
This was the second time I've been here. The customer service was exceptional. The woman at the counter couldn't be any more helpful. I have already recommended this location to my friends. Thank you for making the process easy!
CHRISTINE C
Rating:
4.0
The freight elevator near 1101 would not operate unless the bottom door was pressed by someone to make contact de to damaged flange at top of right screen door; otherwise service by Manager Taylor was excellent
MICHAEL D
Rating:
5.0
Customer did not leave a comment.
Dante A
Rating:
5.0
Customer did not leave a comment.
Frank W
Rating:
1.0
That was the most disorganized experience of my life. I booked a truck on August 5th, and on th day of you tried to tell me you had no trucks available and sent us to 3 different u-haul locations. I will never be using u-hail again.
JOHN F
Rating:
5.0
I picked up immediately after someone dropped it off, so I didn’t need anyone to clean it. I did it myself, I was in a rush. Equipment was old
Edward L
Rating:
4.0
Codes and key card was a bit confusing but all set now
carol f
|
Online Move In
Rating:
4.0
Like most Uhaul rentals, the cab had a funny smell, the inside of the windshield was very dirty, and the exterior was a bit banged up. The cargo area also was dirty.
WILLIAM N
Rating:
5.0
The lady that assisted me with getting the trailer was outstanding and very nice ! Ver y personable abs made it very easy!!
JEFFREY M
Rating:
5.0
Customer did not leave a comment.
JOHN M
Rating:
5.0
Love Taylor at the UHaul in Hanover. She’s fantastic. Great personality and exceptional customer service
Erin W
Rating:
2.0
Got charged a fuel fee even though I returned the truck with more gas than I received the truck with.
BRITTANY D
Rating:
3.0
My pick up location was changed relatively last minute after getting a text that said to call to help schedule my reservation, which I thought was already scheduled. For the inconvenience they gave me fifty bonus miles, which I never actually received. I had also reserved two hand trucks which were not available when I picked up the truck, so that at least doubled the time and work it took to load the truck. The truck also reeked of cigarettes. Three stars because the truck was spacious, for everything, and got us there.
DEREK C
Rating:
5.0
The staff there in Hanover are top rate
RICHARD E
Rating:
5.0
Customer did not leave a comment.
Michael D
|
First Impressions
Rating:
3.0
Completely awful overall experience. My pick up location changed the day before. So picking up the vehicle went from being 10 minutes away to 40. It also went from a live location to a mobile location. The drop off was fine but now uhaul.is charging me more money. There was no mileage fee when I originally signed up and when I returned vehicle tjere was a $1 per mile fee. I paid almost 400 to rent a truck for 8 hours.. please pay attention when renting from uhaul
Daniel R
Rating:
5.0
Customer did not leave a comment.
DAVID O
Rating:
4.0
Be ready to accept customers when they arrive
JAMES S
Rating:
5.0
no issues
DENNIS K
Rating:
5.0
Customer did not leave a comment.
James W
|
Overall Experience
Rating:
5.0
Nothing!
Customer Service was Excellent!
LISA F
Rating:
5.0
The Hanover, MA location is always excellent!
PETER W
Rating:
5.0
The manager was excellent.
I rate very highly.
JOHN D
Rating:
5.0
Customer did not leave a comment.
Cameron D
Rating:
5.0
The GM is the best!
JASON F
Rating:
5.0
Loved dealing with your staff, and the manager most of all. Very helpful and easy to eorkwith.
PETER L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joe M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheri G
Rating:
5.0
I just started yesterday but so far it’s excellent
James W
|
Online Move In
Rating:
5.0
I stored a variety of belongings, including furniture, books, clothes, towels, and pillows, for approximately 3 years. Everything stayed fresh and clean! There was ZERO mold or mildew. The storage facility was always well maintained. The staff were very friendly and helpful. I highly recommend Hanover U-Haul!
Cassandra C
|
Overall Experience
Rating:
5.0
Taylor was great.
Stephanie O
Rating:
5.0
Customer did not leave a comment.
ANDREE L
Rating:
5.0
Customer did not leave a comment.
BONNIE M
Rating:
5.0
Uhaul employees were friendly, courteous and professional. Equipment was available exceeded expectations. Pickup and drop-off were easy.
STEPHEN Q
Rating:
3.0
Customer did not leave a comment.
JOHN V
Rating:
5.0
Customer did not leave a comment.
Brian J
Rating:
5.0
Good experience, was in and out quickly, and checking back in was fast as well.
Robert S
Rating:
4.0
I rented the same unit for over 10 years. For much of that time, the garage door allowing access and egress from the elevator did not work.
BARRY B
|
Overall Experience
Rating:
3.0
There was NO, ZERO AC. The fan was broken and there was NO AC The cab got so brutally hot that my phone shut off. In standing traffic it was down right dangerous because of the heat of the engine with NO AC. Hellish.
Kara C
Rating:
4.0
Customer did not leave a comment.
LEAH A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Todd F
|
Online Move In
Rating:
5.0
Taylor - Hanover Manager AWESOME customer service , helpful and made my task of storing items much easier !! Give this lady a RAISE !!
JUDITH D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles H
|
Overall Experience
Rating:
5.0
Taylor,
Highly efficient: very pleasant: knowledgeable: I can’t say enough good things about her customer service !!! She is an asset to your company and should totally in my opinion be compensated with a raise ! She greeted everyone who walked through the door while I was finishing up my reservation with a smile !!! As a customer because of Taylor I would highly recommend the Hanover ,Ma location!!
JUDITH D
|
First Impressions
Rating:
5.0
Taylor deserves a raise. She is the best example of how customer service representatives should be. I had to unfortunately extend my truck rental due to a family emergency. When I returned it, I was a mess from crying due to my dad's health. Taylor was so sweet and understanding. When I picked up the truck there was a problem because another client didn't return the truck we had rented. I had such a fun time talking with Taylor and I haven't laughed that much in a long time. I will ABSOLUTELY refer everyone I know to tent from the Hanover office. Please tell Taylor that Collene appreciates her kindness, professionalism and overall great personality. 👍
COLLENE C
|
Overall Experience
Rating:
5.0
Taylor is amazing and you're lucky to have her! She was friendly and helpful, and went above and beyond to make sure I was able to get what I needed.
Nate R
|
First Impressions
Rating:
3.0
The gates didn't work sometimes but overall the place was clean people were friendly and helpful. U haul itself shouldn't keep raising the rents on spaces that's a huge turn off. Just because you have a unit for an extended time should not mean the price goes up every year.
SARAH W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew C
|
Overall Experience
Rating:
5.0
It has been a terrific experience. Location was great, staff very helpful. Just didn’t need the extra space any longer.
Jon M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa W
|
Overall Experience
Rating:
4.0
Taylor is an asset to your company. Knowledgeable and helpful every time.
Debbie V
|
Online Move In
Rating:
5.0
Staff is very helpful
Clean facility
I’ve rented for years and it’s excellent service
RUTH M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert S
|
Overall Experience
Rating:
5.0
Great job 👏
Paul N
|
Overall Experience
Rating:
5.0
I always found the facility clean, well maintained, and well staffed. What more can you ask for from a storage facility?
michael s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anne C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ASHLEY M
|
Overall Experience
Rating:
5.0
Great service
Allan S
|
Online Move In
Rating:
2.0
My storage unit on the ground floor was soaked wet. This is the second time I went through this problem at the Hanover location . The lady working as a caller inside offered me skids to put my table and chairs on. So I took her offer. Although I had to go back a few times and open the garage to let the water dry out.
Thanks Maria
Maria L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Richard S
|
Overall Experience
Rating:
3.0
The elevator closest to my unit was broken for at least three months and was still not working during my move out. Great staff. You are fortunate to have such good help at your facility.
Michael P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MORGAN F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MATTHEW W
|
First Impressions
Rating:
5.0
Taylor was professional and an excellent manager.
It was a pleasurable experience. She and her staff were very accommodating.
Daniel S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Claudia J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Robert S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PETER C
|
Overall Experience
Rating:
5.0
Great experience and we love the location of our new storage unit. which is near the elevator.
Patricia L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chris S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sarah D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joe M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
james r
|
Overall Experience
Rating:
5.0
Taylopr is amazing! Very helpful and fun to work with. She got us everything we need!
Tracy D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christina F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Raymond S
|
Online Move In
Rating:
5.0
The manager is fantastic! Great staff
David L
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Scott A
|
Overall Experience
Rating:
5.0
Taylor was very pleasant and helpful with any questions and any issues that came up.
DIANA H
|
Overall Experience
Rating:
5.0
Taylor was very helpful during our rental process. We are sure that we will be happy at U-Haul storage.
Patricia L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karen M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gregory B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ron m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julie F
|
First Impressions
Rating:
1.0
All of my items smell like mold can’t get rid of the smell. I have lung cancer, and now I have to breathe in the mold, or a pesticide some kind of spray.
BARBARA C
|
Overall Experience
Rating:
5.0
I moved my things in last night and it was very easy. So far, so good. Staff was very helpful both morning and night.
Laurie D
|
First Impressions
Rating:
4.0
Elevator was broken, but we found another one. Doors not always locked. Place served our needs, very good
Gerard T
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
THOMAS D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrick M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frederick C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jon M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gillian T
|
Overall Experience
Rating:
3.0
The manager Taylor was excellent at customer service and was always pleasant, knowledgeable, courteous and professional. The facility needs some work. Perimeter gates need fixing and the drive up garages absolutely need to be temperature and humidity controlled.
AIMEE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BILL B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Daniel M
|
Overall Experience
Rating:
5.0
Uhaul customer service has gotten so much better over the last couple months
Scott A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Juvena P
|
First Impressions
Rating:
3.0
Elevator was broker and heavily used. They both looked dangerous.
JAMES U
|
First Impressions
Rating:
5.0
The interaction with your staff in the office was great. The two women (one was training) was pleasant and, dare I say, fun. Your staff was knowledgeable, kind and engaging.
JOYCE P
|
First Impressions
Rating:
3.0
access to first floor and the elevator are difficult to access
John F
|
Online Move In
Rating:
5.0
Only problems were when the lift and rolling door didn't work. When they are in order, all is well. When they aren't loading and unloading become a hassle.
john b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert S
|
First Impressions
Rating:
4.0
The young man that helped me, was very pleasant ,
Patricia M
|
First Impressions
Rating:
5.0
Taylor is so helpful and super sweet!!!
LADONNA G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bruce T
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Kevin A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
maureen c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jamie Q
|
First Impressions
Rating:
1.0
Horrible service. A big sign posted for $94.95/month but the “manager” there didn’t honor the sign they put out telling me that it was the wrong sign they put out. I even have a picture of the sign in front of the office but they lied about it. I wouldn’t recommend this service to anyone
RICHARDSON D
|
First Impressions
Rating:
5.0
The manager at the hanover location was so nice and one of the best managers I've come across. The one in New Bedford on Rockdale was one I wouldn't come back to though.
Leah T
|
First Impressions
Rating:
2.0
I stored with Uhaul for 9 months. The elevators and elevator doors were never repaired, even though elevator access was promised.
Paul G
|
Overall Experience
Rating:
4.0
Overhead door to elevator was not functioning causing access to load cart to be challenging due to gate/door opening area is tight and elevator stop is not at ground level.
Taylor has excellent people skills, communicates clearly and patiently responds to all questions. helpful.
Deborah S
|
Overall Experience
Rating:
5.0
Great customer service beginning to end.
kathleen r
|
Overall Experience
Rating:
5.0
Taylor was very helpful. She made my rental experience pleasant and upbeat.
Paul C
|
First Impressions
Rating:
5.0
Taylor was Excellent!! Extremely helpful and knowledgeable. She made it a Great experience
BILL B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Deborah S
|
First Impressions
Rating:
5.0
Taylor was so very helpful with moving my things from one room to another definitely went above and beyond for me and my family’s needs!!
Ingrid G
|
Overall Experience
Rating:
5.0
Taylor is very professional and she was very accommodating! Thank you for your service!
DONNA N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia F
|
Overall Experience
Rating:
5.0
The lady that help me was knowledgeable, helpful and a efficient multitasker.
Bruce T
|
First Impressions
Rating:
5.0
Taylor at the Hanover location is very professional and super helpful. She is friendly and makes me feel that she has my back and offers solutions to meet my storage needs.
JONATHAN W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David R
|
First Impressions
Rating:
5.0
Rented a unit for over 17 months and service and experience was nothing but pleasant. Appreciate the great service! Thank you
tammy l
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
maria l
|
First Impressions
Rating:
3.0
Staff could not have been nicer and more helpful
Facility could use some work. Roll up door did not work making access to lift challenging
Old broken light bulbs on floor near lift
Door access swipe out of order but manager was right there to open with key. Tough for her to run desk and have to open doors
KEVIN M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donald R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
justine c
|
Overall Experience
Rating:
5.0
Great staff. Very friendly and helpful
Elias M
|
Overall Experience
Rating:
1.0
When we first put our things onto storage the garage door for the LIFT was broken so we had to figure away around that to get our heavy things up to the second floor.
On our move out day the garage door broken and the lift was broken so we had to move our stuff from the second floor down the stairs.
I don’t know why it’s so hard to have working garage doors and lifts. The entire time I rented a unit from here The lift never worked.
One good thing is Your new employee Taylor was very kind and offered any assistance she could
Andrew T
|
Overall Experience
Rating:
4.0
What could have been a horrible experience was turned into an overall good one thanks to the person who was working when I checked-in, Kenysha Watkins. Technology seemed to fail and the whole experience took longer than hoped and expected, but Kenysha was awesome and left me walking away satisfied instead of annoyed and angry. Without her it would have been a very different experience, in the worst way.
Christopher L
|
Online Move In
Rating:
5.0
Tom the evening attendant at the desk in the Hanover MA office was helpful, kind and honest! I left my keys behind and he saved them for me! Such a great guy!
It was first time renting and he was great!
Please thank him for me!
Paula A
|
First Impressions
Rating:
4.0
My unit had a light in it that never worked even after I changed the lightbulb. Also my stuff got moldy had to throw some stuff out but maybe that happens because it’s a garage unit type.
JOSEPH F
|
Overall Experience
Rating:
5.0
All in all we have had a great moving experience with the u-haul family, especially in N.Hanover,MA.
Picked up a trailer in S.C. to move our daughter back to MA, and used the storage facility in N.Hanover. Everyone has been very helpful and efficient. Thanks to all!!
WAYNE O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bill H
|
Overall Experience
Rating:
3.0
I have used this facility for approximately seven years, with the fee starting at $95. Incremental increases escalated the monthly fee to $135, a 42% increase !
Located on the second floor, there have been ongoing issues with either the elevator and/or the garage door function. Though of late, "perhaps" labor issues/covid might be a reason for the lack of a fix, this was going on long before covid hit. Management was sympathetic, but there did not seem to be corporate support/concern.
It was not until I raised the issue to corporate more than once, that a credit was issued, but still not fixed as of yesterday.
Hopefully this gets to the right people so this facility can be brought to a proper standard.
THOMAS G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lisa m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicole D
|
Online Move In
Rating:
5.0
I had nothing short of exemplary service with the business and it’s staff. I would suggest that the employees are the epitomes of what their peers hope to be.
Joseph T
|
Overall Experience
Rating:
1.0
During the reservation process it was communicated to me that there would be one month free storage for a one way rental and return at this location. I confirmed on the phone my reservation and when I went to return my truck and use my storage unit the employee told me that I didn’t have a reservation. It took about half an hour additional on a busy moving day to get this unit set up. I wasn’t able to then use my free month of storage so I was promised that the charge should be reversed “when my boss comes” as I had to pay up front. I never received a key card or pin to access the unit so I had to be asked to be let in. The garage door had a broken sensor so we were unable to close the door when we left. I called multiple times in the following weeks after I didn’t receive my refund and was unable to get through to someone due to long wait times that I could not accommodate. When I did finally move out and asked the local facility about my refund of the charge on my credit card which was less than three weeks prior I was told “it was too late” to do anything about it. I would not recommend them for storage to anyone.
Peter F
|
Overall Experience
Rating:
5.0
Excellent staff!
5 stars!
patricia m
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
KERYN P
|
Overall Experience
Rating:
2.0
I understand I did not have a climate control unit but for the floor to be completely soaked with an oily greasy substance that caused mold on everything in my storage unit to the point where I had to throw everything away is a bit much. I don't know if they need to seal their doors better or get some sort of dehumidify thing system but all of the property was destroyed. The staff member on duty anytime I went was incredibly rude, like I was inconveniencing her for asking her to do her job. I would suggest a different storage unit company
CAROLINE J
|
Overall Experience
Rating:
5.0
After 32 years supervising various operations for the federal government I can take note of interest and even overt and subtle improvements in management and customer service. The current management of your Hanover, Mass. operations is an excellent example.
PETER D
|
Overall Experience
Rating:
3.0
Mice we’re in my totes and unit.
ANNE G
|
Overall Experience
Rating:
1.0
you suck
Bill H
|
First Impressions
Rating:
1.0
My things were in a 30 ft storage unit for 2 months ans were completely ruined after a lot of water got in. My things were riddled with mold. The doors had been changed 3 weeks prior to discovering the water and I was never notified of a problem. I was told there has not been a water or fire problem in over 10 years so I did not get insurance. I plan on filing a claim
Hailey e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Louise L
|
Overall Experience
Rating:
3.0
Floor was constantly wet and after turning in the locker a day early than necessary, I was charged a late fee.
The fee was corrected after a call to corporate office.
Edward C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steve B
|
First Impressions
Rating:
4.0
I would give an excellent rating but there was an equipment failure at the facility. The elevator on the Second level wouldn’t work which is very inconvenient for me and I had to load the conveyor that was further away, twice, just to get to my storage unit. The manager was unable to initiate at pass card as the readers weren’t working that day. She went above and beyond to help me and I thought she could really use more help. I think Kaneshya was outstanding!!!!
Janemarie B
|
First Impressions
Rating:
5.0
I can't say enough good things about this U-Haul office. My experience was just perfect. Both before and after I had my unit I stopped into the office a number of times to buy moving supplies, ask questions, etc. The staff at this U-Haul office is uniformly pleasant, well-informed, and helpful. They helped me make economical choices about packing materials, and gave me good advice on how to manage my daughter's upcoming move ... which may involve renting a U-Box. I was SO HAPPY with this U-Haul office. You should try them! And thank you U-Haul, again.
Heather G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
joyce p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
diane t
|
Overall Experience
Rating:
5.0
Great place. Thanks
lisa f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tim E
|
First Impressions
Rating:
2.0
I made a storage reservation a month in advance and when I arrived I was told the storage unit I reserved was not available which I feel is totally unacceptable. The staff member I dealt with was great and found an alternate solution but it was not what I initially reserved.
BENJAMIN B
|
First Impressions
Rating:
5.0
Your staff in Hanover is excellent. A pleasure to deal with.
Matthew P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tyler E
|
Overall Experience
Rating:
5.0
Kenosha is terrific!
anne k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tiana c
|
First Impressions
Rating:
5.0
The staff was very friendly and helpful :)
Eileen L
|
Overall Experience
Rating:
5.0
We were really impressed with the entire operation. Everything was made very easy and convenient - from the booking all the way to the cancellation of our unit. Josh in the office was extremely helpful. Thank you all for a great experience!!
SARAH S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
stephanie b
|
Overall Experience
Rating:
5.0
Very convenient location. The facility is clean, and the staff are helpful and courteous.
Cassandra C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
victoria h
|
First Impressions
Rating:
5.0
Polite...professional...a great value.
What's not to like ?
TOM L
|
First Impressions
Rating:
5.0
The woman who helped us with the reservation was very efficient and helpful.
MEGHAN M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dennis c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bernard n
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SARA T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather G
|
First Impressions
Rating:
3.0
Couple of notes: 1. there was moisture in the storage area and cardboard boxes didn't hold up very well. Also - some fabric had mold due to the moisture and some furniture had a musty smell. 2. There was no lights inside the storage unit, so could only visit it during daylight hours. 3. Most of the staff were nice and helpful, however, were not well versed on UHaul's on-line systems. It took me a few months to figure out how to pay the rent on-line as the staff couldn't help me and I had to figure it out myself. 4. The gate to access the storage units was kept open during the day most of the times I visited in the summer. There was staff on hand, but no-one stopped to ask us for ID, etc.
I understood that the unit was not climate controlled when I rented it, but did not know that dampness would be an issue and for that I would be reluctant to recommend to others.
philip b
|
Overall Experience
Rating:
5.0
You new Manager in Hanover did an OUTSTANDING job explaining your procedures, but also made the three month experience extremely easy and convenient to have. I would not only recommend your Hanover Manager as a best in Class, but she shows what true customer service is all about. I am sorry I did NOT get her name, but she was working yesterday, 9/13/20 at your Franks Lane location
STEPHEN O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeanne J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DIANA H
|
First Impressions
Rating:
2.0
Our reserved unit was given away and we didn't find out until our shipping container arrived and we were without a unit. The elevator was broken, our key card didn't work, and there is no ramp to easily access the elevator using the carts which made moving heavy objects very difficult.
Brendan M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anthony R
|
Online Move In
Rating:
1.0
The elevator was almost alway broken. When you go to the office and inquire about when it would be fixed. Attitude is all you ever got. Not friendly ever. Front gate broken half the time.
When checking out, And cleaning out my unit I swept up a lot of mice poop. Hope nothing is damaged. I asked about a partial refund since we paid for t full month on the ninth and checked out on the 18th. The lady said “ well you have to contact corporate I think they may prorate”. I have had this unit for almost 10 years never missed a payment never later on a payment, dealt with broken elevators and uncaring staff and I have to contact corporate for partial refund for the part of the month I didn’t use?? Unbelievable
DANIEL G
|
Overall Experience
Rating:
4.0
good job
RICHARD B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THOMAS G
|
Overall Experience
Rating:
5.0
The young lady that helped me close my account today was very nice
Lancing K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
anna d
|
First Impressions
Rating:
5.0
The staff at this Uhaul corrected almost all the mistakes made from the Uhaul staff member where I picked up the truck and auto transport. It was a harrowing 4 days.
PEGGY P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher K
|
First Impressions
Rating:
1.0
Unit we rented was wet, floors, condensation dripping everywhere.
Rented a 24' truck to move, hired people to move, received call the day before saying it would not be available where we rented it.
judith o
|
Overall Experience
Rating:
5.0
Great customer service. Very helpful and friendly.
martha g
|
First Impressions
Rating:
4.0
Ok
renny m
|
Overall Experience
Rating:
5.0
Susan was very helpful when I came in to rent a storage unit.
Ian was helpful when I rented truck to remove and clear out items from storage unit and close out storage unit account...
cynthia d
|
Overall Experience
Rating:
5.0
i did the whole process online! Worked great!
SARAH B
|
First Impressions
Rating:
4.0
The people are great my only problem with the facility was that they did not offer humidity controlled environment other than that the place was perfect
Paul S
|
Overall Experience
Rating:
5.0
Highly recommend. Fantastic staff
Erica V
|
Overall Experience
Rating:
5.0
Excellent customer setvice!
Amanda P
|
First Impressions
Rating:
5.0
The staff and facility were great and the easiest part of my move. Thank you!
nicole g
|
Overall Experience
Rating:
1.0
When I returned to access my unit with my belongings, the unit that I rented was locked. I could not access it and no one was available by phone or in person. Wasted my time.
alccia C
|
First Impressions
Rating:
3.0
A golf cart for the facility would make response times much faster. I had trouble accessing the unit and had to wait several minutes for someone to arrive to open the door to the interior.
KAREN W
|
Overall Experience
Rating:
5.0
A very positive experience all the way around.
don b
|
Overall Experience
Rating:
2.0
Mold and mice in my units
CANDACE C
|
Overall Experience
Rating:
5.0
Great customer service. They quickly informed me when a desired unit became available. They clearly answered all questions I posed.
PETER D
|
First Impressions
Rating:
4.0
Easy
MIKE L
|
First Impressions
Rating:
5.0
Prompt courteous service!
christopher w
|
First Impressions
Rating:
5.0
Great management
PATRICIA M
|
Overall Experience
Rating:
4.0
Just thought you get nickled and dimed on extras, dollies and moving pads ,should be included with truck rental if needed, my opinion
mike b
|
Overall Experience
Rating:
5.0
Some mouse droppings were on the floor.
Peter C
|
Overall Experience
Rating:
5.0
👍👍
kimberly s
|
Overall Experience
Rating:
3.0
Key card would not work to let me gain access to the building. I asked many times to have this fixed but no one could get it done so every time I went there someone would have to open the building.
JOSHUA L
|
Overall Experience
Rating:
5.0
My husband was very pleased with the check in process and the unit. Thank you.
Shannon M
|
Reservation
Rating:
1.0
I expected a refund
The door was broken from the first day I rented the space and six weeks later it was still broken
Corporate HQ ignored my complaints
Ronald H
|
Overall Experience
Rating:
3.0
The outside of units were clean, but all of my stuff was ruined from mice and the heat. There were mice droppings and mold all over my belongings
The fans in the units were rarely on in the summer.
KELLY D
|
Overall Experience
Rating:
5.0
Sue Aldridge and staff are great!!
CASEY R
|
Overall Experience
Rating:
5.0
excellent
john q
|
Overall Experience
Rating:
5.0
I am completely satisfied with this facility
frank a
|
Overall Experience
Rating:
5.0
All Good. Highly reccomended
Erwin G
|
Overall Experience
Rating:
5.0
The folks were professional got me in and out quickly. The facility is easy to get to and it’s right off the highway
Chip C
|
Reservation
Rating:
5.0
Thanks to Sue and company for helping with a very stressful move
Hugh J
|
Overall Experience
Rating:
5.0
thanks very helpfull.
JEANNE W
|
Overall Experience
Rating:
4.0
Helpful staff stayed late to unhitch my towed car. A young man helped me load heavy furniture onto the elevator and moving dollies.
But, I paid for 24-hour access, magnetic stripe card didn’t work!
MARTIN S
|
Overall Experience
Rating:
1.0
Ian is the only good staff member here. Other than that, the experience was terrible, it was costly, the other staff and manager were rude. This is NOT a good facility, I recommend going elsewhere.
