Customer Reviews for U-Haul Moving & Storage of North Hanover

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Hanover

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Adam M.
Rating:

When a customer uses the van share app and picks up outside the store hours please make sure the requested equipment is on the truck. I had requested an appliance mover, and moving blankets. None were in the truck and looking at the bill today I was charged for them. Also teach customer service phone skills to your desk personnel so that when you do call the store it doesn't make it feel like it's a burden for that person to make a call to the store.

Thomas B.
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U-Haul was unable to fulfill my reservation 3 times. When they were finally able to get me a truck that met my requirements I was unable to pick up the truck at the designated location because the lock wouldn't open. When I called I was transferred 4 times to end up back with the original person who answered my call. I then had to drive 15 miles out of my way to pick up a truck at the only place that was still open. The truck I rented the door didn't close right and the gap between the door and the cab I could stick my finger through. When I went to return the truck I waited in the drive up return area for ten minutes until I finally walked inside to see why no one had come out. The woman I met as I entered reeked of marijuana smoke claimed she didn't know I was there because she was working on the computer. She told me to leave the keys in the ignition. This will probably be the last time I ever use U-haul. This was a horrible experience.

KENNETH B.
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Customer did not leave a comment.

James R.
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Customer did not leave a comment.

Adam M.
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Customer did not leave a comment.

Donald M.
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Customer did not leave a comment.

Carl N.
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There is no parking to leave a car while conducting the move - that would be handy.

TIMOTHY G.
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Customer did not leave a comment.

Paula F.
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I've always rented from one U- Haul, then dropped it off at another. I think I kind of got ripped off by not being able to not drop it off closer to where I've moved. I've never heard you couldn't until the other day! I was very disappointed. I might just look into that whole situation. Thank you, P French.

Christopher M.
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The young lady who helped us today was excellent!

Kevin S.
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Customer did not leave a comment.

SARAH S. | Overall Experience |
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We were really impressed with the entire operation. Everything was made very easy and convenient - from the booking all the way to the cancellation of our unit. Josh in the office was extremely helpful. Thank you all for a great experience!!

Gerard O.
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Customer did not leave a comment.

Laura U.
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Rented a furniture dolly and wasn't informed that they didn't have one until I arrived there to pick up the truck.

JOHN E.
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All good

MATTHEW M.
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The truck had been running for hours prior to my arrival and the gas level was below half tank, however the paper work stated that the tank was half full. The truck was full of snow and ice when we arrived so we weren't able to leave until we cleaned off the truck. The poor girl who was working alone was out there trying to clean the truck, but was not successful so I had to shovel snow off of the truck to be able to leave so we lost over an hour.

Leigh G.
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Friendlier, more professional staff

Cynthia H.
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Customer did not leave a comment.

CINDY H.
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Manager was awesome!

Steve L.
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Way to much money. For 2 and a half days

KIMBERLY M.
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Customer did not leave a comment.

stephanie b. | Overall Experience |
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Customer did not leave a comment.

Cassandra C. | First Impressions |
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Very convenient location. The facility is clean, and the staff are helpful and courteous.

Edmund D.
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I was in and out in no time and the vehicle was warmed up when I picked it up. The customer service was excellent.

Eric O.
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Friendly, polite, and quick service

DOMINIC I.
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Kenyesha (sp?) was terrific. Polite, personable, professional and efficient.

victoria h. | First Impressions |
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Customer did not leave a comment.

TOM L. | First Impressions |
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Polite...professional...a great value. What's not to like ?

edward M.
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recalculated my rate on return based on extra miles and saved me money! easy check in online and smooth return process will definitely return to this site for future rental needs

CHRISTINE D.
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Customer did not leave a comment.

Christopher K.
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Customer did not leave a comment.

Michael W.
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Easy, clean and great service.

Heather M.
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Keniysha was wonderful

Martin F.
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Using the online process was smooth and easy. I only had to walk in and grab the keys to the truck. Returning was even easier.

MEGHAN M. | First Impressions |
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The woman who helped us with the reservation was very efficient and helpful.

DAVID M.
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Customer did not leave a comment.

dennis c. | Overall Experience |
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Customer did not leave a comment.

Linda M.
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The drivers side door did not shut properly. I felt unsafe. When I checked in inside the man did not put on his mask. I know he's behind plexiglass but the law says he still should have his mask on. When I dropped it off outside he came out and again did not wear his mask. He did keep his distance but out of respect for uhaul customers he should be wearing his mask. I picked up the vehicle at noon and scheduled to drop it off by noon the next day. I left my car there. I called that evening to see if I could leave my loaded truck at the uhaul parking lot and pick up my car for the night then come back in the morning so I could unload it. The woman who answered was not very helpful. She said that another employee in the morning would probably check the truck in. I said I would pick it up before they opened or I would leave a note in the truck explaining. Then I asked where to park it and she said there wasn't a place to park it. I could of left it in customer parking. It was extremely frustrating. I know she could of helped me. I also know that I would not hold the company responsible if there was a problem with my items in the truck. It's Hanover not a bad part of town. I believe they could of been more helpful.

Mark M.
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Customer did not leave a comment.

bernard n. | Overall Experience |
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Customer did not leave a comment.

Amy P.
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The representative that helped us at pick up and drop off was excellent!

YURIY C.
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Very slow representative.

Paul D.
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Customer did not leave a comment.

Dennis D.
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Customer did not leave a comment.

Steven H.
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I was charged the wrong amount. The representative asked my husband to approximate how many miles we drove and he said 29, when in fact we drove 11. I was charged for the 20 and it was never adjusted.

DEREK P.
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Got charged for extra miles because people don't know how to do their job. When I picked up vehicle it had 113074 and a quarter tank of gas. Receipt said half tank and 113023 on vehicle. Got charge anyway

Allan L.
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Quick and simple drop off procedure. Thanks!

SARA T. | Overall Experience |
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Customer did not leave a comment.

Heather G. | First Impressions |
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Customer did not leave a comment.

IRVINGLOUIS R.
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The staff was extremely helpful and professional. Equipment was like brand new.

Douglas D.
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Nice people, made it really easy and it was a tremendous experience.

Julie F.
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I was told by U-Haul customer service that my rental was a flat rate with no extra fees. I returned the truck with more gas than required and well under the mileage rate, but when I checked by credit card statement, I was charged over $100 more than the rate given by customer service. When I called them, they said there was nothing they could do about it and that I needed to call the local manager. Nobody there ever answered the phone and in the end the manager refused to refund the money. It's ridiculous that U-Haul customer service doesn't/can't stand behind it's commitment to customers and instead pushes it off to managers who are thinking about their bottom line instead.

KEVIN R.
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Customer did not leave a comment.

David T.
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Customer did not leave a comment.

PAUL L.
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the truck had over 100k miles and was pretty beat up. But the worst part was that the windows and mirrors were so dirty that I almost got in several accidents. I was driving at night and the glare from the dirt and grease on the surfaces made is so difficult that we had to pull over at a gas station and use their squigy inside and out to get the windows and mirrors clean

philip b. | Overall Experience |
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Couple of notes: 1. there was moisture in the storage area and cardboard boxes didn't hold up very well. Also - some fabric had mold due to the moisture and some furniture had a musty smell. 2. There was no lights inside the storage unit, so could only visit it during daylight hours. 3. Most of the staff were nice and helpful, however, were not well versed on UHaul's on-line systems. It took me a few months to figure out how to pay the rent on-line as the staff couldn't help me and I had to figure it out myself. 4. The gate to access the storage units was kept open during the day most of the times I visited in the summer. There was staff on hand, but no-one stopped to ask us for ID, etc. I understood that the unit was not climate controlled when I rented it, but did not know that dampness would be an issue and for that I would be reluctant to recommend to others.

PHILIP B.
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Only negative was that I had issues with renting the size truck I wanted on-line and had to go to the Hanover office. They set up the reservation for me. When I picked up the truck, it was a larger truck than I asked for, which cost me $10 more to rent and I think about $15 more in gas as I was going about 140 miles round-trip that day. However, everything else was fine and would not have a problem recommending to a friend.

KONSTANTINOS P.
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Customer did not leave a comment.

William T.
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Personnel were great, helpful, knowledgeable and good humored. Pleasure working with them. I will definitely use this U haul again.

denise B.
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I attempted receive my rental van without making contact with anyone because if Covid-19. I was shocked that uhaul asked that I provide a name and phone number of someone to help them decide to rent to me. My valid MA drivers License and my American Express should be all that they need. After 20 Minutes of standing outside, I had to go in. When I asked the guy there to process my rental in person, he did. When I asked him how I would have received the key if I didn't come in to the office, he told me that he doesn't have it set up to get keys outside so I would have had to come inside to get the key. Not cool. Staff is nice. System is not good at all.

Robert B.
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Customer did not leave a comment.

ROBERT R.
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One issue that I had was I could not find the equipment when I attempted to book the trailer using the online system which referred me to other locations. I'm not certain why this was since when I arrived the preferred trailer was available. The representative swapped for the preferred trailer and got me on my way. Thanks!

maynard S.
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Customer did not leave a comment.

Deborah L.
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Nice staff, easy to do rental.

Daniel F.
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Customer did not leave a comment.

GREGG F.
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Customer did not leave a comment.

Stephen Q.
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Great staff in Hanover

Robert B.
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I lost at least a day because the sliding door goes up too high and can't be closed. I had to use several 2x4s and get help from a stranger to pry the door down. This happened twice and too hours to get something to pry the door free. I should get at least a day back!

Craig W.
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Customer did not leave a comment.

WAYNE R.
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Very satisfied will use again

David A.
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Great experience

jonathan T.
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Customer did not leave a comment.

robert C.
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The automated process makes you feel very unattached from customer service.

JAMES B.
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Once again the young woman who works for you is fantastic! I wish 1 of my 2000+ co-workers had her energy , enthusiasm and overall attitude.

SHERRI S.
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Will never ever rent from uhaul again for a day rental I town

Mark P.
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Representative present was very nice and helpful.

STEPHEN O. | Overall Experience |
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You new Manager in Hanover did an OUTSTANDING job explaining your procedures, but also made the three month experience extremely easy and convenient to have. I would not only recommend your Hanover Manager as a best in Class, but she shows what true customer service is all about. I am sorry I did NOT get her name, but she was working yesterday, 9/13/20 at your Franks Lane location

SCOTT M.
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Nice facility. Rental experience was all good. Once again, U Haul to the rescue in times of transport needs. Thanks!(

Padraic S.
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Customer did not leave a comment.

Scott T.
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dropping off Uhaul was a very easy process.

John S.
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The lady who was there all the time did a good job.

jim B.
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Great woman at the Hanover location

MALEK K.
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Nice location very friendly staff.

Jeanne J. | First Impressions |
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Customer did not leave a comment.

SARA M.
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Customer did not leave a comment.

KYRA B.
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The women there that got us set up was very professional. We were able to get our truck in 10 minutes (fastest UHAUL experience we ever had). I would highly recommend this location to anyone in the future.

Thomas B.
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Customer did not leave a comment.

ROBERT S.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

Thomas D.
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Best Uhaul location we have ever been too!

Christopher S.
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Customer did not leave a comment.

THOMAS H.
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Probably just busy season but there wasn't enough trailer size options available. I had to use a 4x8 cargo when I was looking for a 6x12 cargo.

Jefferey M.
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I rent trucks and trailers at this location fairly regularly. It's always been a good experience until this weekend. There was an employee who was obviously new and the uhaul web site was misbehaving. The trailer I rented wasn't linked properly and the tongue nearly went through my rear window as I was unloading it. I was also charged for the insurance I declined. The experience won't keep me from using this location again (yet) but the training needs some attention.

Robert B.
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Customer did not leave a comment.

EDWARD C.
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Make it clear a reservation is not guaranteed. I got an emai 36 hours before my reservation saying a truck was not available. I had to adjust plans for help to make the move. It made me run 20 minutes over my suggested return time with less help. By the next day we had the truck after a panicky night.

Aniss H.
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Very professional

DIANA H. | First Impressions |
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Customer did not leave a comment.

DIANA H.
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faster check in

Nicholas A.
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another friendly and helpful location!

Rachel T.
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Customer did not leave a comment.

Lois T.
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Customer did not leave a comment.

Danielle F.
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Customer did not leave a comment.

ANDREW V.
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I had a terrible experiwnce with uhaul. I reserved a truck at one location and less than 24 hours before my pick up they hold me that specific location doesnt have my truck and had no other trucks available for one way drives. They sent me an hour out of my way to get a truck at another location. I reserved a dolly and the new pick up location had NONE. They told me i could go to aother location for it, i ended up buying one because there was a lowes on my way. When I called on saturday they sent rhey told me via email that the reservation could change.. they didnt. They only sent and email saying i needed to change or cancel the reservation to do so by Saturday. I was under a time crunch to move stuff out on sunday and now my plan to move had to be completed changed. I had two movers that were helping me move and now was waiting for me. There was no sorry or apology. I spent a good chunk of change of renting this truck, had to use my own gas money to dribe an hour out of the way to pick it up AND buy my own dolly. I called yesterday to complain was told someone would call me back to ecplain what happend... still waiting for a call back. Will never be renting from uhaul again. I understand that maybe a customer didnt return a truck on time so I dont have one. THATS not my fault. Someone from uhaul should have driven the truck to the other location. Or tell me atleast Saturday in the morning or friday night. And not having a dolly after driving out to the store? Very unpmeasant experience for the amount of money someone pays for a truck.

Philp A.
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Customer did not leave a comment.

JOHN B.
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Customer did not leave a comment.

RICHARD S.
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Nothing. Excellent

Peter D.
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None.

CYNTHIA D.
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Customer did not leave a comment.

Brett W.
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Customer did not leave a comment.

Emily W.
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When we arrived, the truck that I had booked back in June did not work. It wouldn't start. We waited 20 minutes to try to get it to jump and it would not jump. We were then told that it would be at least a few hours before a new truck could get here for us to take. Wouldn't you think to try to start all the trucks that morning or the night before to make sure they work? It is extremely inconvenient to make moving plans and have them completely ruined because the truck was unreliable. We were given a pick up truck instead of our 15' truck that we reserved. This is obviously not the size we had planned for so we were unable to complete our move in the day that we planned and have had to make several trips to move everything now. We were told that we would be given a discount for the inconvenience and when I checked the bill afterwards we were only given a $12 discount. I assumed it would be at least 50% off or something to make up for the inconvenience. Absolutely terrible experience and I will not recommend U-Haul or this location to anyone who is moving.

Karen J.
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Customer did not leave a comment.

Brendan M. | First Impressions |
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Our reserved unit was given away and we didn't find out until our shipping container arrived and we were without a unit. The elevator was broken, our key card didn't work, and there is no ramp to easily access the elevator using the carts which made moving heavy objects very difficult.

Colleen S.
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I didn't realize the mobile checkin service would take as long as it did. I also didn't realize I needed to have a few additional verification items (additional contact numbers, passport, etc). It would have been helpful to know I needed those things in advance so I could prepare. Overall though, good experience!

dennis C.
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The original location I ordered from did not have the size truck I reserved. They sent me to this location and this location did not have the size truck I reserved. Then I was told to arrive at 8am to pick up the truck. I arrived before 8am and the truck was not ready and I was told to come back at 9am, but I live 30 minutes away, making it impossible to go home and back within the hour. The only positive was that the representative working at this location was friendly and understanding, otherwise, the entire process was a nightmare.

Thomas K.
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Great experience!

Anthony R. | Online Move In |
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Customer did not leave a comment.

DANIEL G. | Overall Experience |
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The elevator was almost alway broken. When you go to the office and inquire about when it would be fixed. Attitude is all you ever got. Not friendly ever. Front gate broken half the time. When checking out, And cleaning out my unit I swept up a lot of mice poop. Hope nothing is damaged. I asked about a partial refund since we paid for t full month on the ninth and checked out on the 18th. The lady said “ well you have to contact corporate I think they may prorate”. I have had this unit for almost 10 years never missed a payment never later on a payment, dealt with broken elevators and uncaring staff and I have to contact corporate for partial refund for the part of the month I didn’t use?? Unbelievable

RICHARD B. | Overall Experience |
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good job

THOMAS G. | Overall Experience |
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Customer did not leave a comment.

Lancing K. | Overall Experience |
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The young lady that helped me close my account today was very nice

mark o. | First Impressions |
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Customer did not leave a comment.

Mark E. | First Impressions |
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Customer did not leave a comment.

anna d. | First Impressions |
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Customer did not leave a comment.

PEGGY P. | First Impressions |
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The staff at this Uhaul corrected almost all the mistakes made from the Uhaul staff member where I picked up the truck and auto transport. It was a harrowing 4 days.

Christopher K. | First Impressions |
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Customer did not leave a comment.

judith o. | Overall Experience |
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Unit we rented was wet, floors, condensation dripping everywhere. Rented a 24' truck to move, hired people to move, received call the day before saying it would not be available where we rented it.

martha g. | First Impressions |
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Great customer service. Very helpful and friendly.

renny m. | Overall Experience |
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Ok

cynthia d. | Overall Experience |
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Susan was very helpful when I came in to rent a storage unit. Ian was helpful when I rented truck to remove and clear out items from storage unit and close out storage unit account...

Sarah B. | First Impressions |
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i did the whole process online! Worked great!

Paul S. | Overall Experience |
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The people are great my only problem with the facility was that they did not offer humidity controlled environment other than that the place was perfect

Erica V. | Overall Experience |
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Highly recommend. Fantastic staff

Amanda P. | First Impressions |
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Excellent customer setvice!

nicole g. | Overall Experience |
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The staff and facility were great and the easiest part of my move. Thank you!

alccia C. | First Impressions |
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When I returned to access my unit with my belongings, the unit that I rented was locked. I could not access it and no one was available by phone or in person. Wasted my time.

KAREN W. | Overall Experience |
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A golf cart for the facility would make response times much faster. I had trouble accessing the unit and had to wait several minutes for someone to arrive to open the door to the interior.

don b. | Overall Experience |
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A very positive experience all the way around.

CANDACE C. | Overall Experience |
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Mold and mice in my units

PETER D. | First Impressions |
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Great customer service. They quickly informed me when a desired unit became available. They clearly answered all questions I posed.

MIKE L. | First Impressions |
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Easy

christopher w. | First Impressions |
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Prompt courteous service!

PATRICIA M. | Overall Experience |
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Great management

mike b. | Overall Experience |
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Just thought you get nickled and dimed on extras, dollies and moving pads ,should be included with truck rental if needed, my opinion

Peter C. | Overall Experience |
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Some mouse droppings were on the floor.

kimberly s. | Overall Experience |
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👍👍

JOSHUA L. | Overall Experience |
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Key card would not work to let me gain access to the building. I asked many times to have this fixed but no one could get it done so every time I went there someone would have to open the building.

Shannon M. | Reservation |
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My husband was very pleased with the check in process and the unit. Thank you.

Ronald H. | Overall Experience |
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I expected a refund The door was broken from the first day I rented the space and six weeks later it was still broken Corporate HQ ignored my complaints

KELLY D. | Overall Experience |
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The outside of units were clean, but all of my stuff was ruined from mice and the heat. There were mice droppings and mold all over my belongings The fans in the units were rarely on in the summer.

CASEY R. | Overall Experience |
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Sue Aldridge and staff are great!!

john q. | Overall Experience |
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excellent

frank a. | Overall Experience |
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I am completely satisfied with this facility

Erwin G. | Overall Experience |
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All Good. Highly reccomended

Chip C. | Reservation |
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The folks were professional got me in and out quickly. The facility is easy to get to and it’s right off the highway

Hugh J. | Overall Experience |
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Thanks to Sue and company for helping with a very stressful move

JEANNE W. | Overall Experience |
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thanks very helpfull.

MARTIN S. | Overall Experience |
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Helpful staff stayed late to unhitch my towed car. A young man helped me load heavy furniture onto the elevator and moving dollies. But, I paid for 24-hour access, magnetic stripe card didn’t work!

NOAH S. | Overall Experience |
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Ian is the only good staff member here. Other than that, the experience was terrible, it was costly, the other staff and manager were rude. This is NOT a good facility, I recommend going elsewhere.

JOHN S. | Overall Experience |
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Susan runs a tight ship and has a good team

david c. | Overall Experience |
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Staff was very nice.

No reviews have been submitted for this location.

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