Customer Reviews for U-Haul Moving & Storage of North Hills

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Hills

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Christine A.
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U-Haul associate George made the process go smoothly would definitely recommend location to family and friends.

RAMON O.
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I needed to get a one way truck to save money on the move. I tried all week and one never became available. Also it seemed that uhaul now has a preference to rent truck by 4,6,8 hours instead of the 24hrs. Maybe you can discount a bit when one way trucks are not available. Traveling on a big empty truck is a waste of fuel and money

Kate R. | First Impressions |
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Customer did not leave a comment.

Gabriel L.
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I would have loved ac in this moving van as it was a hot day.

JOSE M.
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Customer did not leave a comment.

Michael A.
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Jorge was a tremendous help when I was returning the vehicle to the location. He was very friendly and made sure I was fully satisfied with the rental.

HOWARD H.
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The Manager There, Good Looking thin Blonde Guy Was Very Helpful, Would Definately use Again. Thanks

Wilber M.
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Customer did not leave a comment.

ALMA M.
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Customer did not leave a comment.

HEIDI F.
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Everything was seamless and easy. Thank you!

Troy J.
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Thank you for your great service recovery. I had reserved a truck and when I got there they did not have my reservation in fact it somehow had been sent to a different location. My husband and I walked over so the different location was out of the question. However the customer service rep offered a van and the $50.00 trip guarantee refund so we where happy! But thank God I had my confirmation number/info.

Houshang M.
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HOWARD H.
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TERRY L.
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Although I had trouble finding a car dolley close to my location they were quick and efficient

TODD N.
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Customer did not leave a comment.

ANA M.
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I had the worst experience at the Agoura Hills location. The worst customer service by Harrison. I had reserved my truck 2 weeks in advance and when I go to pick it up, Harrison rudely tells me it is unavailable and wants to send me to Simi Valley to pick up a small van which I refused. He did not apologize and was not customer friendly at all. When I contacted the manager twice he did not return my calls. Just plain rude and awful.

Claudio S.
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Customer did not leave a comment.

JORGE G.
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Excellent Help from George and Ben at this U-Haul location. Everything was very smooth, fast transaction and friendly help. Will rent again!

FRANK S.
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Customer did not leave a comment.

LAWRENCE N.
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The owner and staff were great

Rommel R.
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If any... tell the touts who are scalping for work outside to go elsewhere... it makes the area look less welcomed...

Joseph R.
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Trucks were a little long in the tooth. When checking in and out no one could Actually discern if there was any damage. (There wasn't). Scratches were too numerous to document.

Carlos T.
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As a frequent U Haul customer, I was disappointed on the level of service I received at this location. I normally go to the one on Van Nuys, which I always get exceptional service. I had an appointment at 6:45 PM and felt extremely rush by the Latino gentleman there. He just seem like he was really irritated that I was there at almost closing time very unprofessional. When I return my rental I purposely returned it after hours Just so I didn't have to deal with him. Thank you U-Haul for having many other locations to go too.

ARTUR P.
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Customer did not leave a comment.

MARY R.
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JASON W.
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Benjamin was very helpful. Great customer service! Jackie who handles equipment returns was also very helpful and friendly. Very good experience.

CHRIS L. | Overall Experience |
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BY FAR THIS WAS THE MOST CONVENIENT AND EASY TO ACCESS STORAGE I HAVE EVER RENTED. I HAVE ALREADY RECOMMENDED IT TO FRIENDS.

Nathan M.
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I had to rent a truck here to drive out to Santa Barbara to pick up a tow trailer I reserved for pickup in Van Nuys. You didn't even give me a deal on the rental or the mileage. You are the worst!

HOWARD H.
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Customer did not leave a comment.

MARGARET R.
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Cesar T.
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Abundant parking, indoor waiting area, quick service.

Kathryn K. | Online Move In |
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Customer did not leave a comment.

DIANE C.
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We did a pre check-in but we had to check in. The truck was ready when needed. It was a new truck and we had to drive to the Central Coast. It was a smooth drive. 15' seemed too small but there was plenty of room. Very nice height even though we didn't need it. The Manager was great; very together, nice and helpful. Overall exceptional experience. A+

OSCAR L.
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Excelent service.. clean equipments. I have no complaints

JACOB D.
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Good service,

NILAY P.
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Customer did not leave a comment.

JOE J.
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Laura H.
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Michael S.
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Your phone system is terrible. The location didn't pick up the phone and the wait time after that was so long I hung up. The truck was old and bouncy but the location did their job

Andrew P.
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Customer did not leave a comment.

RANDAL J.
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I had a fantastic experience overall with this location! Staff was helpful and friendly, van was like new! Thank you for your excellent service! I would definitely use UHaul and this location again anytime! Thank you!

Rafael H.
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Customer did not leave a comment.

David F.
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Thé employee forgot to give me my license back. I was driving without a license for a couple hours

William A.
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Since I finished much early then rental time expired, I was asked to use after hour service of dropping of the keys where I was charged a $20 for it that was never mentioned or told to me. I could of wait till morning and return to avoid that charge very disappointed. Specially since I'm returning car much early.

Bruce C.
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All good. Easy in and out

cristian C.
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The vehicle smelled like some one had moved manure the vehicle stunk and gave us a headache.

MARWAN H.
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Thank you Eddie from eShop Auto Center Location. Thank you to AFM Sergio for his assistance.

Fernando O.
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Customer did not leave a comment.

CHRIS L. | First Impressions |
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Customer did not leave a comment.

Diego J. | First Impressions |
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The storage unit looked well kept. I only cancelled because I needed a bigger unit

Rick F.
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Customer did not leave a comment.

CASEY W.
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Went well, thank you.

Luis P.
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Customer did not leave a comment.

NICKEIA R.
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ROBERT V.
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scott P.
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Lower the rates.

Jonathan B.
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Customer did not leave a comment.

DAVID B.
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George was very professional, nice, and fast when returned the trailer.

VIRGILIO P.
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This location was not on my original reservation. I was told to come to this location by the other u-haul location because the truck listed on my reservation was not available. This caused delay on my side.

CELSA G.
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Customer did not leave a comment.

Danny M.
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Juan C J.
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Devin M.
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To expensive ,, charge for everything

Victor E.
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Customer did not leave a comment.

ellen n. | Overall Experience |
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I actually moved out on 7-24-2020 before the next monthly billing cycle and left the door open. I used your rental truck to remove my property. See contract in your system. I only used the truck for a few hours. Thank you for your clean an efficient facility and helpful staff.

RUBEN A.
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Customer did not leave a comment.

Ruddy G.
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Yong S.
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George was very friendly and provided good customer service.

Lucille D.
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I had difficulty with returning my rental at 7am on Sunday morning. The Uhaul app on my phone would not let the location finder show which store I was returning the truck to. I was on hold for almost 1/2 hr with your 800 number but could not get any help. At 9am the manager helped me and reversed the service fees. I was very impressed with him. Thank you again.

Apichai L.
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Customer did not leave a comment.

sean M.
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They guys who work there are great.. very helpful.. I'd definitely recommend these guys for my friends or family.

WILLIAM B.
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The Crew at this location is great .

ROBERT P.
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Easy Last minute booking AAA+++

Austin S.
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Customer did not leave a comment.

RANDALL R.
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BEST U-HAUL EVER. This is my second time renting from this location and they are great. Changed my opinion of U-haul 180 degrees. Hopefully the company rewards the staff of this location for doing an excellent job!

JAIME P.
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When I arrived to the store I had to wait but not too long. When the worker Brian started helping me he was very polite. There was another man there who was helping another costumer who was also very professional. Brian helped me make a reservation and made it easy for me.

GARY H.
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The online return process needs a lot of work. The app was completely useless and the website was difficult.

Mackenzie H. | Overall Experience |
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All staff was friendly and helpful. Hallway was always accessible and clean with access to carts.

Mackenzie H.
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Customer did not leave a comment.

Robert P.
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The oil light was on and the truck needed oil, but they just gave me the truck anyway without addressing this until I asked them to fix it even though they had just checked the truck as I watched. Also the wiper fluid was full, but the spray did not work. And, the air intake was loose which caused the truck to break down in the desert for over 3 hours outside El Paso in over 105 degrees heat. This is unacceptable, especially on an 80 mph highway with trucks passing by at a dangerous rate.

ROSEMARY R.
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Customer did not leave a comment.

ROBERT W.
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MAX G.
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ANDREW G.
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I think the workers should do a walk around of the vehicle and take pictures before giving the rental to the customers. I know U-Haul sends a link for pictures already taken but those pictures can be old and not taken the day of the rental

BRADLEY S.
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Customer did not leave a comment.

SHEARGO H.
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There were (2) two main issues, the first being that my original reservation --which was set for a different pickup location-- was somehow accidentally cancelled costing me time and effort having to drive another 9+ miles to the other location; this I did not appreciate. The second issue was with the treatment at the other location: it was terrible. The U-Haul representative Benjamin was rude, condescending and I never once felt like he was sincerely trying to help me out. I think the customer service I received was the WORST I have received anywhere in the past decade. There was also one further issue regarding the equipment: my carhauler was old and beat up. The driver's side strap ratchet was obviously damaged and in need of replacement, and, the braking mechanism was obviously in need of a serious service and/or replacement ... whenever I pressed the brakes the trailer shook my entire towing combination like mad and this was not my previous experience with other U-haul car haulers and this exact same setup. Please have better and more thorough maintenance checks performed and remove equipment that is no longer up to par. Many thanks in advance!

Randall R.
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Best U-haul experience of my life. I will NEVER return to the Van Nuys Blvd location where the service is horrible and the people unpleasant. This location, just a few blocks away, is a MAJOR upgrade and renews my confidence in U-haul.

ANTHONY C.
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The truck I ordered was taken out of service for maintenance. The manager of the Simi Valley store & the manager of the North Hills store did a great job of solving my problem on a VERY busy weekend. They are Great -No complaints!!!

ALLAN D.
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Customer did not leave a comment.

ben C.
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Customer did not leave a comment.

Kameron H.
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Lawrence S.
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Marshall C.
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CHELSEA M.
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MAX G.
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Everyone was very polite and attentive Good service

Frederick M.
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Customer did not leave a comment.

Victor C.
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Steve G.
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MAX G.
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Employees not very friendly very not welcoming

Jaime M.
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Victor E.
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Improve on customer service..

SALVADOR E.
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Customer did not leave a comment.

JOHN C.
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Customer did not leave a comment.

Chauncey I.
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Excellent, professional service. Keep up the good work.

Holly C.
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The rate was far more than I ever paid for Uhaul. No matter how I tried to book it, it was twice as much as should have been

kazuko f. | Overall Experience |
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Customer did not leave a comment.

Julio L. | Overall Experience |
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Ben was so helpful thank you so much ..

Juan G. | Overall Experience |
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Thank u

Vernise V.
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Customer did not leave a comment.

Gevargiz S.
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Friendly crew.

Arturo A. | First Impressions |
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The storage is convenient and the price was low. Great customer service unlike the horrible service I had for the truck renting.

Ereka P. | Overall Experience |
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Customer did not leave a comment.

sheila m. | Overall Experience |
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Juan, the manager at the time, was very helpful, always honest and available. I was very disappointed to hear that there was no prorate for the storage unit that was due the 14th of the month.

Jenetta B. | Overall Experience |
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Worked out perfectly!

yakov p. | Overall Experience |
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Thank you all!!!

sherry b. | First Impressions |
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Very satisfied

ana l. | First Impressions |
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Thank you so much for ur help every body u are the best

Cedric S. | Overall Experience |
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Great customer service!

Kelly C. | Overall Experience |
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The employees were always friendly and helpful. Thank you!

Ana L. | First Impressions |
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No complain I always get good results

ana l. | Overall Experience |
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They are a number 1 in costumes services 👍🤘

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