Customer Reviews for U-Haul Moving & Storage of North Hills

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Hills

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Abraham U. on

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Alison W. on

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James P. on

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Van was actually fairly dirty and had a very strong smell of cannabis. When checking in, a separate person did the walk-around by himself while I was checked in by another...this made for a lengthy process as the mileage did NOT match the contract and there was damage NOT listed or pictured in the check-in page.

Geoffrey W. on

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The trailer was clean, but old. It squeeked and shuttered and moaned as I towed it. Normally the trailers/trucks I've rented in the past were in fine shape. I believe that old girl needs refurbishing or retirement.

Dominic I. on

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I was charges 2 times for the same thing and told I need to wait 'a few day's Also your $20/day rental turned out to be almost $70. Not happy

Steven H. on

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Receiving advertisement texts since giving my number Was told by associate to return the truck online, though I arrived 5 minutes before close Truck smelled like smoke Charged $1.09/mile though online reservation stated $.89/mile Unlikely that I will use U-Haul in the future

Gregory S. on

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The employee we worked with was excellent. He was patient and knowledgeable and was able to take care of us completely. Nice job. Thanks

Claudia M. on

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Matthew Y. on

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Truck had no a/c and had a hassle returning something because they said I needed a receipt in which the U-Haul guy never gave me to begin with. Terrible customer service and truck was broken.

Elvin W. on

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Cedric S. on

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Great customer service!

Edmundo G. on

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Jeffrey J. on

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Guys were very helpful and quick in servicing. The teams were 100% full service top to bottom with the trailer and everything.

David D. on

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Was a bit disappointed that I got charged for going only 8 miles over when I still returned the vehicle with 1/4 tank more fuel than I received it with, and a day early.

Luis A. on

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Jose M. on

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Enrique G. on

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Happy with the service

brian l. on

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Michael R. on

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Manuel B. on

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Check and maintain windshield wipers in better condition

Diamonique R. on

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Trucks battery went dead but it all worked out! Thank the gods!!

Patricia G. on

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Staff went out of their way to accommodate my needs and understood the time crunch I was in - *****

Felix S. on

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Aaron B. on

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Drop off was easy and personnel friendly.

Elliot M. on

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We rent from this location at least once a week and we are always asked for a credit card when placing the order. My driver called me Saturday at 9am, waking me up, because they wouldn't let her take the van we rented until she had a license (this I can understand as a safety thing but she's always the one who picks up the van every week and she had her wallet stolen so she didn't have her license) and she doesn't carry a company credit card. I don't have one either so I was woken up for no reason when they could've just ran the one that I gave them over the phone to solve the issue. Instead, she had to call the owner of our company who lives on the west side, and wait for him to come with his license and credit card. Very annoying!

Lizette A. on

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Great customer service. We would definitely rent from here again!

Alex V. on

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Erik N. on

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When I can called the costumer service department to check why my pick up time was modified the costumer service representative was extremely rude and raised her voice at me. However it must me noted that I was asking her to find a truck for early in the morning as I requested ( in a nice manner). Poor costumer service as they literally made to pick up the truck at 4pm instead 8am.

Jignesh P. on

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Ricardo C. on

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My purchase came with a 50 mile limit. I exceeded that by 3 miles and I was charge for those extra three miles even when I returned the vehicle with an extra 2/4 tank of gas. I feel that should been taken into account and not charged extra since I put extra gas into the tank. NO FAIR or GOOD SERVICE.

Wilson R. on

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Kenneth O. on

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STEVE V. on

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Jorge was great and provided outstanding customer service. I would recommend this location to anyone in need of a U-haul.

Richard H. on

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Scott G. on

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No lock was provided and I was told one should have been provided by the person who took my return. Also, there was a significant customer service failure in fulfilling my original reservation at a different location. Please call me at 661-600-6849 about this

asbury e. on

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:-)

Daniel C. on

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Gonzalo G. on

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Everything was good but i won't recomend this place because their was all this transients out side.

Hannele C. on

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Stephen M. on

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Jorge F. on

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Good Service

Joshua H. on

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I was disappointed with the fact that we were told the truck was bigger than it was and we ended up having to make more trips which increased the cost significantly. When I called, the lady was nasty to me and refused to take the complaint seriously. The only redeeming grace was the gentleman that accepted the truck when we returned it was kind and helpful.

Carol B. on

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Richard O. on

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Telma R. on

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Andrea O. on

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Humberto C. on

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My reservation was changed three different times. Different size trucks and different pick up times. To the point where I had no use for U Haul anymore. This has been an incredibly awful experience.

kavanya w. on

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Patrick O. on

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shant m. on

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the guy who helped me out told me he would help me out due to the mistake that uHaul made and they didn't they even charged me more and on top of all that the location closes earlier then what it has posted on the door which is 7:00 PM!

craig h. on

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Paul M. on

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Area was undesirable

Guilherme K. on

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marc b. on

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Roberta J. on

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Everything was just great everyone was helpful and curtious

Steve C. on

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John S. on

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Adam D. on

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The staff was polite and very helpful.

ANTONIO E. on

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thomas m. on

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Continue the great service & communication between customer service & business location. Outstanding service. Would highly recommend This location & Uhaul.

Judith H. on

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LOUIS F. on

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Walter your store manager was the Bomb.. excellent customer service and a great job installing my hitch.

Dotti Y. on

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Kelly C. on

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The employees were always friendly and helpful. Thank you!

Christopher R. on

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Artin A. on

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Ricky M. on

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I made the reservation online, which included a furniture dolly. I received a confirmation email from this location the day before my scheduled pick up which guaranteed all the items, including the furniture dolly. When I went there to pick up my reservation, they did not have the furniture dolly and did not offer any alternative solution.

Timothy E. on

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Customer service is excellent. Will use them again for future needs.

Troy h. on

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The first location I actually reserved my truck at didn't have a truck for me so I had to go somewhere else. This is the 3rd time in a row uhaul has done this to me. While this location was great the constant unreliable service is infuriating

angel r. on

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Quick easy friendly and helpful.

Paula V. on

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nick a. on

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Charles B. on

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Lydia L. on

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Very slow process

orenthal l. on

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Nothing to improve. Service was fast price was perfect. Easy pick-up and even easier drop -off.

MICHAEL K. on

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Mark C. on

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Need more improvements in customer service

Peter H. on

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Nothing, but thanks Juan, you are a professional at what you do, thank you!

Alexander C. on

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Artin A. on

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Erick G. on

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Staff was very helpful and very efficient

Denise N. on

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Melanie F. on

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You should hire more people to be able to assist customers more efficiently. There was a significant wait to get our rental and then another wait to turn it in. Your team members provide good service but the wait times are annoying

Erik M. on

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Vehicles AC was inop, the latch for the rear gate would not latch to keep my belongings safe and the lock was broken

Marina K. on

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Philip S. on

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Gerard G. on

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Joseph M. on

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Have a faster transaction system for the paperwork.

Jose C. on

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Smooth transaction. Clean van. Helpful and courteous employees.

JUANITA C. on

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Yes, been using your company, for many years. I always recommend uhaul to any body who need moving services. Have sent you more than 15 clients already. Your service it's great. Walter and George, very dedicated to assist clients and helping needs. Keep it guys!!!, your the best!!

Marty S. on

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allan s. on

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winnona W. on

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The truck was great, but I’m a little complex regarding the truck not being fully filled with fuel. In the past when you picked up a u haul truck it was full of gas and ready to go but you had to bring it back full of fuel when returned. What happened to that policy?

MARIO g. on

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Anthony m. on

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Menachem K. on

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Non professional staff

Ana L. on

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No complain I always get good results

ana l. on

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They are a number 1 in costumes services 👍🤘