Customer Reviews for U-Haul Moving & Storage of North Hills

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Hills

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Isua V.
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Customer did not leave a comment.

LUIS R.
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Great service at this location. Highly recommend.

RUSSELL B.
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Customer did not leave a comment.

DANIEL P.
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All representatives at U-haul are amazing!

BETSY B.
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Had an emergency and the manager of this facility would not help me out.

EDGAR D.
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Customer did not leave a comment.

Jane M. | Overall Experience |
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Storage worked well and was handy for what I needed. The night I arrived the staff were not particularly helpful.

ARNOLD B.
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Customer did not leave a comment.

NICHOLAS C.
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My contract says $128.54 and I more than refilled the gas. Why the fuck was I charged an additional $46.87???!!

Hernan B.
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Good service

SERGIO G.
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Customer did not leave a comment.

MERLI B.
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JENIFFER B.
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ADNAN A.
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Location was good. They had enough equipment but they didn't not maintain it. The van smelled like cigarettes the entire time. The person who rented it before us left it in such bad condition and there was no maintenance.

JORGE G.
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Great Service from all the crew at North Hills. Recommended!

ROBERT L.
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Customer did not leave a comment.

GREG R. | First Impressions |
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Staff really professional.

LEON V.
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CHARMAIN C.
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JOSE D.
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Edwin M.
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WILLIAM B.
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This location is great , Ben and the guys there are great . I love the fact that it's one stop shopping . Having the hookers servicing tricks right out of the storage units was a great idea.

MIKE L.
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Customer did not leave a comment.

Christina S.
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Ali T.
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The AC was in efficient.

AILYANA B.
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The agent could've been a but more helpful but maybe she was tired.

Todd S.
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The inside of the 10' truck needed a good wipe down - dusty and dirty cab was completely unexpected.

GERARDO G.
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I went there to pick up car dolly when I called it in and requested it by time I got there they did not let me pick it up

Karri S.
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In very bad area and if more than 4 customers are there then you have to park on the street. This location was a redirect from the call center as I was told there was no vehicle at the location I chose. This location did not have a dolly available that I reserved so I had to drive the rental vehicle (@ $.89 a mile!) to the other location to get a dolly. There were 4 vehicles at that location that was the same as the vehicle I rented sitting in the parking lot! This is the 2nd time this has happened! I not only had to drive the rental vehicle to pick up the dolly but had to drive my vehicle back home to park as there aren't enough safe parking spaces around.

ARAM A.
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KELLY N.
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ERLINDA I.
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As for me, it was more than satisfactory. I feel my convenience from the very beginning till I returned the van...I feel so good and was able to do my priorities. I think the company is in a great standard. Personnel are so accommodating and so simple to understand. Excellent for me.Thank you .

Lisa D. | Overall Experience |
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Customer did not leave a comment.

David A.
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Michael I.
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Overcharged

robert Z.
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Customer did not leave a comment.

ANTHONY M.
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Customer did not leave a comment.

grace c. | Overall Experience |
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John R.
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Darryl W.
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I would recommend it except for I rented a 10 foot truck for 1999 for overnight and ended up paying $78 for the rental which makes no sense I was overcharged and felt as though I was miss used.

MICHAEL M.
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Customer did not leave a comment.

BONNI R.
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HOOKED ME UP LAST MINUTE. GRATEFUL

Christine A.
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U-Haul associate George made the process go smoothly would definitely recommend location to family and friends.

RAMON O.
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I needed to get a one way truck to save money on the move. I tried all week and one never became available. Also it seemed that uhaul now has a preference to rent truck by 4,6,8 hours instead of the 24hrs. Maybe you can discount a bit when one way trucks are not available. Traveling on a big empty truck is a waste of fuel and money

Kate R. | First Impressions |
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Customer did not leave a comment.

Gabriel L.
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I would have loved ac in this moving van as it was a hot day.

JOSE M.
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Michael A.
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Jorge was a tremendous help when I was returning the vehicle to the location. He was very friendly and made sure I was fully satisfied with the rental.

HOWARD H.
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The Manager There, Good Looking thin Blonde Guy Was Very Helpful, Would Definately use Again. Thanks

Wilber M.
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ALMA M.
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HEIDI F.
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Everything was seamless and easy. Thank you!

Troy J.
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Thank you for your great service recovery. I had reserved a truck and when I got there they did not have my reservation in fact it somehow had been sent to a different location. My husband and I walked over so the different location was out of the question. However the customer service rep offered a van and the $50.00 trip guarantee refund so we where happy! But thank God I had my confirmation number/info.

Houshang M.
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HOWARD H.
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TERRY L.
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Although I had trouble finding a car dolley close to my location they were quick and efficient

TODD N.
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Customer did not leave a comment.

ANA M.
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I had the worst experience at the Agoura Hills location. The worst customer service by Harrison. I had reserved my truck 2 weeks in advance and when I go to pick it up, Harrison rudely tells me it is unavailable and wants to send me to Simi Valley to pick up a small van which I refused. He did not apologize and was not customer friendly at all. When I contacted the manager twice he did not return my calls. Just plain rude and awful.

Claudio S.
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Customer did not leave a comment.

JORGE G.
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Excellent Help from George and Ben at this U-Haul location. Everything was very smooth, fast transaction and friendly help. Will rent again!

FRANK S.
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Customer did not leave a comment.

LAWRENCE N.
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The owner and staff were great

Rommel R.
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If any... tell the touts who are scalping for work outside to go elsewhere... it makes the area look less welcomed...

Joseph R.
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Trucks were a little long in the tooth. When checking in and out no one could Actually discern if there was any damage. (There wasn't). Scratches were too numerous to document.

Carlos T.
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As a frequent U Haul customer, I was disappointed on the level of service I received at this location. I normally go to the one on Van Nuys, which I always get exceptional service. I had an appointment at 6:45 PM and felt extremely rush by the Latino gentleman there. He just seem like he was really irritated that I was there at almost closing time very unprofessional. When I return my rental I purposely returned it after hours Just so I didn't have to deal with him. Thank you U-Haul for having many other locations to go too.

ARTUR P.
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Customer did not leave a comment.

MARY R.
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JASON W.
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Benjamin was very helpful. Great customer service! Jackie who handles equipment returns was also very helpful and friendly. Very good experience.

CHRIS L. | Overall Experience |
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BY FAR THIS WAS THE MOST CONVENIENT AND EASY TO ACCESS STORAGE I HAVE EVER RENTED. I HAVE ALREADY RECOMMENDED IT TO FRIENDS.

Nathan M.
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I had to rent a truck here to drive out to Santa Barbara to pick up a tow trailer I reserved for pickup in Van Nuys. You didn't even give me a deal on the rental or the mileage. You are the worst!

HOWARD H.
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Customer did not leave a comment.

MARGARET R.
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Cesar T.
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Abundant parking, indoor waiting area, quick service.

Kathryn K. | Online Move In |
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Customer did not leave a comment.

DIANE C.
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We did a pre check-in but we had to check in. The truck was ready when needed. It was a new truck and we had to drive to the Central Coast. It was a smooth drive. 15' seemed too small but there was plenty of room. Very nice height even though we didn't need it. The Manager was great; very together, nice and helpful. Overall exceptional experience. A+

OSCAR L.
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Excelent service.. clean equipments. I have no complaints

JACOB D.
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Good service,

NILAY P.
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JOE J.
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Laura H.
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Michael S.
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Your phone system is terrible. The location didn't pick up the phone and the wait time after that was so long I hung up. The truck was old and bouncy but the location did their job

Andrew P.
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Customer did not leave a comment.

RANDAL J.
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I had a fantastic experience overall with this location! Staff was helpful and friendly, van was like new! Thank you for your excellent service! I would definitely use UHaul and this location again anytime! Thank you!

Rafael H.
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Customer did not leave a comment.

David F.
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Thé employee forgot to give me my license back. I was driving without a license for a couple hours

William A.
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Since I finished much early then rental time expired, I was asked to use after hour service of dropping of the keys where I was charged a $20 for it that was never mentioned or told to me. I could of wait till morning and return to avoid that charge very disappointed. Specially since I'm returning car much early.

Bruce C.
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All good. Easy in and out

cristian C.
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The vehicle smelled like some one had moved manure the vehicle stunk and gave us a headache.

MARWAN H.
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Thank you Eddie from eShop Auto Center Location. Thank you to AFM Sergio for his assistance.

Fernando O.
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Customer did not leave a comment.

CHRIS L. | First Impressions |
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Customer did not leave a comment.

Diego J. | First Impressions |
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The storage unit looked well kept. I only cancelled because I needed a bigger unit

Rick F.
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CASEY W.
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Went well, thank you.

Luis P.
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NICKEIA R.
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ROBERT V.
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scott P.
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Lower the rates.

Jonathan B.
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Customer did not leave a comment.

DAVID B.
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George was very professional, nice, and fast when returned the trailer.

VIRGILIO P.
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This location was not on my original reservation. I was told to come to this location by the other u-haul location because the truck listed on my reservation was not available. This caused delay on my side.

CELSA G.
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Customer did not leave a comment.

Danny M.
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Customer did not leave a comment.

Juan C J.
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Devin M.
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To expensive ,, charge for everything

Victor E.
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Customer did not leave a comment.

ellen n. | Overall Experience |
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I actually moved out on 7-24-2020 before the next monthly billing cycle and left the door open. I used your rental truck to remove my property. See contract in your system. I only used the truck for a few hours. Thank you for your clean an efficient facility and helpful staff.

RUBEN A.
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Customer did not leave a comment.

Ruddy G.
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Customer did not leave a comment.

Yong S.
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George was very friendly and provided good customer service.

Mackenzie H. | Overall Experience |
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All staff was friendly and helpful. Hallway was always accessible and clean with access to carts.

kazuko f. | Overall Experience |
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Customer did not leave a comment.

Julio L. | Overall Experience |
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Ben was so helpful thank you so much ..

Juan G. | Overall Experience |
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Thank u

Arturo A. | First Impressions |
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The storage is convenient and the price was low. Great customer service unlike the horrible service I had for the truck renting.

Ereka P. | Overall Experience |
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Customer did not leave a comment.

sheila m. | Overall Experience |
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Juan, the manager at the time, was very helpful, always honest and available. I was very disappointed to hear that there was no prorate for the storage unit that was due the 14th of the month.

Jenetta B. | Overall Experience |
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Worked out perfectly!

yakov p. | Overall Experience |
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Thank you all!!!

sherry b. | First Impressions |
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Very satisfied

ana l. | First Impressions |
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Thank you so much for ur help every body u are the best

Cedric S. | Overall Experience |
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Great customer service!

Kelly C. | Overall Experience |
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The employees were always friendly and helpful. Thank you!

Ana L. | First Impressions |
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No complain I always get good results

ana l. | Overall Experience |
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They are a number 1 in costumes services 👍🤘

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