Customer Reviews for U-Haul Moving & Storage of North Lansing

Rating:

3.0

The man who helped me - I am so bad at getting names! - was great! He hooked up my trailer, checked my lights, the whole nine yards, but never made me feel like I couldn't have done it myself. A lot of the time, because I'm a smaller women, I'm treated inferior from the second I walk in the door. So props to him!

Rating:

5.0

Everyone was extremely nice, helpful and accommodating.

Rating:

1.0

First, and foremost. I was not given the so called, $50 Guarantee! I had reserved a 6 x 12 open trailer for friday...April 16th, 2021. The morning of my reservation the N East u-haul location employee calls me to have to cancel my pickup for that day! His reason was based on another customer refusing to return the trailer I had reserved? No $50 Guarantee!?! I showed up the next day to discuss my complaint...And U-haul system was down? The store employees stated, they're down nationwide?! I did reach out to the store manager, and no response!

Rating:

5.0

Tim went above and beyond his duties. I arranged a drop off another location, GPS showed I was there but I didn't see it, when I tried to call they were closed. So I selected an alternate dealer and when I showed up Tim advised me they charge for unscheduled drops, he called the place that I was suppose to drop it at and they said they didn't have room so to accept it without the fee. That helped me to not have to drive 40 miles the next day to make a second attempt and I returned it a day earlier then the contract stated. Way to go Tim for your superior customer service👍🏻👍🏻👍🏻👍🏻

Rating:

5.0

Good, efficient service.

Rating:

5.0

Thanks awesome service.

Rating:

4.0

Everything went well, ordered my equipment online. Only one thing that did not happen, I ordered a furniture dolly, they did not have one,. switched to a appliance Dolly. Other than that everything went great. MANY trucks on site, extra supplies in store. Well stocked

Rating:

5.0

As a small business owner, there are times when I need a truck or trailer on short notice. Ms. Jordan and her staff have always been helpful and professional whenever I've needed help. It's because of these traits, that'll keep me coming back to the Northside Uhaul.

Rating:

5.0

Good guys doing what they can to get the gob done!

Rating:

5.0

Good Experience.

Rating:

5.0

Truly great experience- the UHaul team was professional and respectful. Keep it up y'all!

Rating:

1.0

Customer service was great but the equipment could use some work about 2 miles into trip the a light came on and the truck drove funny but I was in a rush so had to take a chance with what they gave me this location is also extremely short staffed.

Rating:

5.0

The customer service lady I talked to on the phone when I needed help returning the truck was amazing!

Rating:

2.0

Ensure that the customer has the extras that they purchased on the truck. I had purchased 2 dolly rentals, wasn't even asked about it, nor were the on the truck.

Rating:

3.0

Better parking for customer vehicles. The parking spots are narrow, and the inbound inspection lane across from them makes for a very tight spot driving a truck.

Rating:

5.0

Employees were helpful and friendly

Rating:

5.0

Have a check-in person inside the store that is more friendly and personable. The person issuing the truck outside was wonderful.

Rating:

5.0

No additional comments. Experience was great from beginning to end with one-way move from VA to MI.

Rating:

3.0

Car hauler was not there at the promised time. Picked it up later in the day. No credit on the cost. Then when dropping off was charged over 6$ a gallon for gas because i was a small amount lower than a quarter tank.

Rating:

5.0

Good job.

Rating:

5.0

I had a great experience with this location,no problems at all. John D.

Rating:

5.0

The gentleman that helped me both with pick up and return was very friendly, efficient and helpful.

Rating:

5.0

Excellent customer service at all locations, very helpful, and easy process

Rating:

5.0

My only complaint is that the door on my unit tended to get stuck. But any time I couldn't open it myself the staff were more than willing to help me out. So overall it wasn't a detriment, just a slight annoyance.

Rating:

4.0

They all were very friendly and very helpful

Rating:

5.0

All went well and ... No need to bicker about a thing

Rating:

5.0

They trailer was quite dirty inside and we needed to sweep it before we could load it. Other than that though everything about the Lansing pick up location was wonderful!

Rating:

3.0

I was charged for an after hours return fee ($20) I disputed the fee as I returned it at least 30 minutes before the store closed and was told I would get a refund. There is no refund as of today. Very disappointed as I have rented from the N Lansing store several times.

Rating:

2.0

Truck was not ready for pick up. Waited about 30 minutes. Check engine light was on.

Rating:

3.0

The truck I rented had almost bald street tires in the middle of winter and I got stuck 3 times, thankfully I was able to get help, the price quoted on the website did not match what was charged to me upon pickup. App for after hours drop off does not have an option to upload photos and nowhere does it state that you must take the pictures on the app, So I took pictures, dropped my key off, and was unable to finish the share drop off.

Rating:

5.0

The computers were down when I came in to rent a Trailer. The workers were very professional and after a small delay, were able to take care of me manually. Great Job!!

Rating:

1.0

Call me please so I can begin to tell you about your staff with no mask and smiling bout it pointing customers in direction where trucks are parked not walking customer to truck. Trucks no sanitized. Old contracts and old food on dashboard. (Lettuce ). Truck was due after hour before I left so why would I be charged for after hours anyway. This was a total mistake using u haul I see now. Call me please Iris Henry - 912-996-3232

Rating:

5.0

Very courteous and helpful.

Rating:

5.0

It was great to have someone meet me when I pulled in to take over with the truck. But he didn't tell me that he took care of completing my online check in. I didn't know what to do when the app was asking for pictures. Then it told me it was already returned. Other than that, quick and easy. Thanks for the help!!

Rating:

3.0

I would like a credit/ compenstation for such a bad truck. Please contact me at 248-425-4996 to let me know how much you will credit me for all these inconveniences. Kimberly

Rating:

5.0

The truck, while old and rattly performed well. Service was quite good and should I ever make a move again I will use this location. Thanks!

Rating:

5.0

They were so busy, I felt bad for the young ladies working so hard and kept smiling even working short handed because of a call in! They deserve a medal, they were very kind

Rating:

5.0

Customer service is excellent 👌. Thank you

Rating:

5.0

I have used this facility many times and I have always had excellent customer service from the staff. They have always been courteous to me and very professional when I need a U-Haul I only use this facility. Lonnie

Rating:

1.0

The insurance I purchased was not as described. Towing, jump start etc were Not included. I was charged $300.00 to get my truck and trailer unstuck when the trailer hitch got stuck on driveway. (bottomed out)

Rating:

3.0

The van I rented smelled like weed.

Rating:

5.0

The staff was attentive and concerned for the rental. Check in was quick and simple.

Rating:

5.0

Use this place particular place on N. East St. in Lansing a few times. EVERYONE is always very kind and vehicles always clean and well maintained.

Rating:

3.0

roof leaked and got my stuff wet and dirty. got stuck in the snow 3 times and had to get pulled out. There's barely any snow.

Rating:

3.0

The staff at this location made me uncomfortable. They seemed bothered to have to help me at the counter and were inattentive when I returned the equipment. I wish I had a better term to use, but the employees just seemed kind of ghetto if I'm being honest. Equipment was in good shape and clean.

Rating:

5.0

The back of the uhaul had some type of greasy element. It left stains

Rating:

4.0

Truck was a older truck and went threw a lot of fuel. But it was a good old truck.

Rating:

5.0

I have always had excellent experience at this location! The people are kind and professional, and the equipment is always in great shape. In fact, today's vehicle was newly new! Great overall experience! Thx, U-Haul for providing a reliable and affordable solution for moving vehicles!

Rating:

5.0

The check in process was quick and easy and the trailer was ready for me before I was done checking out. Making a reservation beforehand is the way to go. They hooked up the trailer and unhooked it for me, I did not have to do a thing! Highly recommend.

Rating:

3.0

We did not get the moving pads or dolly that we had reserved.

Rating:

5.0

Everything went great!! The gentleman that was working that morning was very kind and professional. He even swept out the truck for me. I will definitely use this location again if needed. The 15' foot truck was the perfect size for us. Thank you!! 😁

Rating:

1.0

didn't recieve furniture pads that I paid for, didn't realize that I didn't get wiring harness for trailer until I was halfway to my destination. set up for a 7am pick up, but wasn't able to get pass code for the key, called customer service and they said that I wasnt set up for 24hr pick up and that I would have to return at 9 which created an issue for my movers. came back at 9 and the key was indeed in the lock box... so thats confusing.

Rating:

1.0

Many phone calls promised from many people and I get nothing except more failed promises. I tried branch employees....national call center...and going through your Facebook page....I get no solutions just empty promises and ME having to constantly call cause no one apparently is interested in service.

Rating:

4.0

The staff were great. The storage unit was filthy; glad I had a large broom and time. I also am concerned that I have to sit on the ground to see my lock combination and when it snows both I will be cold and the lock will be covered in snow.

Rating:

2.0

When we would go to our unit there would always be an extra lock on our storage unit. There was NEVER ANY REASON FOR IT. We paid for 24 hour access, never did we pay late and the general manager would put the extra lock on our unit so we couldn't get into when we wanted. We would ask the young man that was working and he had no idea why the extra lock. Also when we took our storage elsewhere there was mold all over all my stuff and the floor was wet. Destroyed alot of my antique furniture Destroyed. I will never recommend this place for storage units.

Rating:

5.0

Very helpful when needing to close the storage door, are to open it. Also the day of getting my storage empty I was also helped.

Rating:

5.0

The staff was very professional and accommodating. It was a smooth transaction from start to finish.

Rating:

4.0

Very nice staff. Easy drive up to the door.

Rating:

5.0

The new Manager at this location appears to be doing a great job, improvements are being made to the facility and the staff is very helpful and friendly. Thank you. Alan Osborne

Rating:

5.0

Jordan, the manager and her staff were efficient, friendly and very helpful. I highly recommend this place

Rating:

5.0

Staff is helpful. All went well.

Rating:

5.0

It was very busy and there seemed to be some unexpected turnover in Management and staffing. New Manager was good and seemed to be passionate about her job. Two workers were very friendly/helpful.

Rating:

5.0

The manager was very nice and friendly and seemed to to try to help me with my storage . Thank you Ms Jordon for understanding me and trying to help me . The best storage in town and worth the $$$$

Rating:

3.0

lack of staffing in facility, which led to lack of security and slow/no customer service, especially via phone Employees were friendly

Rating:

2.0

Calling Uhaul for access for Ubox 24 hours in advance did not actually put me on a schedule for local forklifters, staff was frustrated. Male staff unprofessional. One swore at me on Dec. 15.

Rating:

4.0

Alex provided great customer service, he is courtious , helpful and well informed. Our truck was clean as was our storage unit. would recommend them to other people.

Rating:

5.0

Alex went out of his way to help when our cargo van's electrical didn't work when towing Uboxes. Ended up renting a truck on a very busy college move in weekend. Very helpful staff!

Rating:

2.0

UHaul should invest more resources into the UBox program. We experienced different levels of customer service, including local offices routing us back to regional offices with questions. Not effective

Rating:

1.0

This branch has been stealing money from my credit card; they have made 5 random transactions on my credit card totaling almost $200 and only 3 of them have been refunded. They refuse to call me back.