Customer Reviews for U-Haul Moving & Storage of North Lansing

3949 reviews

3511 N East St   Lansing, MI 48906
(Us 27 & Sheridan Rd)

(517) 487-1408

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(517) 487-1408

3511 N East St
Lansing, MI 48906
(Us 27 & Sheridan Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Had scheduled a pick up for my trailer at 9am. When I arrived at the store which was supposed to be open at 9am, no one was there. It wasn't until 930am that anyone arrived, and by then quite a line of people needing help had formed

RYAN E. 
Rating:
5.0

We thought the system works very well!

JAMES WILLIS F. 
Rating:
4.0

Customer did not leave a comment.

TORI LYN B. 
Rating:
2.0

Location didn't seem to keep good track of their trucks. They were in good shape and clean but after returning it on time, they called the next morning asking where it was and threatened to report it stolen. Common sense to check the lot before contacting a customer like that.

ADAM MICHAEL R. 
Rating:
2.0

Your waiver of collision deductible was not explained properly nor is your contract clear on it. Very poor business practice.

LAURENCE CHARLES B. 
Rating:
3.0

Customer did not leave a comment.

MARY ANNE D. 
Rating:
5.0

Customer did not leave a comment.

LUCAS ELDRED P. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS KAY R. 
Rating:
5.0

Customer did not leave a comment.

GREGORY JAMES Z. 
Rating:
3.0

The check out via the app was not working, I had to return the truck the next morning, and they charged me again, more than double and could not explain why the 007 charge happened.

JUSTIN S O. 
Rating:
4.0

Customer did not leave a comment.

JAMES ARTHUR R. 
Rating:
4.0

I was charged 3 diff times for my uhaul I was just notified from my bank of unusual charges .....I paid on the 1st of Sept....when I picked it up and apparently 2 more times on the 7th for some reason I am forced to deal with tomorrow.....I have used uhaul services tor 20 years with great experience....but I am a busy busy person so this will cost me in time and money figuring out the who what when were why these charges occurred 🤦‍♀️

Richard N. 
Rating:
4.0

Just when I returned the car, not sure what happened, the web page of uploading the picture always crash, I almost can not return on time.

Yiqiu Z. 
Rating:
4.0

Make sure that the doghouse is latched down so the hot air from the engine doesnt blow directly into the cab.

Ethan E. 
Rating:
5.0

The staff is attentive and friendly! Uhaul has the best trailers available! Thanks!

Thomas H. 
Rating:
2.0

The new manager is great but for a zillion reasons I won't list here the business there is horrible.

KEITH RICHARD E. 
Rating:
5.0

Customer did not leave a comment.

Steven V. 
Rating:
5.0

I will only use this location for U-Haul, if they do not have something available, I will use another carrier.

Rita R. 
Rating:
5.0

I wanted a car hauler, they said there wasn't one available. They called and were told none available. So I rented a car dollie. When I drove passe the U-Haul lot at Jolley and Cedar, there was a car hauler. So I guess you saved me money .

ROY L T. 
Rating:
4.0

Everything went smoothly and it was quick and easy to boot. Thanks!

JOHN JOSEPH D. 
Rating:
1.0

My husband stopped into the location earlier in the day to make sure the truck was there and would be ready as we were moving the next morning first thing and it is a 40 min drive one way to our home. When he got to the location to pick up the truck the keys were not in the lock box and the truck was blocked in with other trucks and trailers. Since this was after hours he had no choice but to leave and wait until the next morning. We found out the next morning that the keys had been taken home by the last renter, so even if the truck had not been blocked in we wouldn't have had keys. AGAIN, The truck was there at 4:00pm when my husband stopped in and spoke to the employees. But when he went to pick it up around 11:00pm on his way home from work, the keys were not there. He got a link that says “did you get your keys?” He clicked through the link and the after hours phone number was not answered, with a message saying come back at 0700”. That is unacceptable. If the employees knew the keys were not there, they had AMPLE time to get them returned or use a replacement key. The truck had two check engine lights on, the wrench and the radiator light! The front passenger bumper was peeled up like a banana and the back of the truck was so dirty that we had to clean it prior to loading our belongings. This whole process took an extra 2-3 hours on an already stressful moving day. I called at 0700 the next morning to try and straighten it out prior to going back and the customer service rep. called the location direct and confirmed that the truck was there and ready. My husband made the drive back to pickup the truck and when he got there an hour later the truck was still blocked in!!! So blocked in that they gave him a totally different truck than the one we had reserved (oh and still had no keys) This whole experience was ridiculous and added more stress. We had a time constraint that was exceeded due to this situation. The employees acted like they didn't care, and had zero empathy. The only thing they did was give us an extra day on the rental, but we didn't need any extra time so that really did nothing to compensate for all the trouble and time this took.

Robert F. 
Rating:
5.0

Still had to wait in line for keys even though I did contactless pick up. Also had to provide references for the first time ever. Both wasted a ton of time.

John D. 
Rating:
3.0

Customer did not leave a comment.

ADAM PHILIP S. 
Rating:
5.0

The staff was very courteous, professional and prompt with assistance.

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

SAJID K. 
Rating:
3.0

Customer did not leave a comment.

Mark O. 
Rating:
5.0

Customer did not leave a comment.

RICHARD SCOTT H. 
Rating:
1.0

I think I was charged 3 times and 3 different amounts for the one day I used the equipment. I am not happy at all with my experience as of today.

Zachary W. 
Rating:
4.0

Only the entrance seemed to be marked. I could not find an exit sign and left the parking lot from the entrance.

SOPHIA REIZEN Y. 
Rating:
5.0

Customer did not leave a comment.

ROSE ANN W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT HUGH A. 
Rating:
5.0

Customer did not leave a comment.

Alyx P. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

Customer did not leave a comment.

NEIL RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS JAMES B. 
Rating:
4.0

Send me my statement so I know how much I was charged, please,

SHARON LOUISE W. 
Rating:
4.0

Customer did not leave a comment.

LINDSAY NICOLE T. 
Rating:
4.0

Truck inside was dirty and wet.

DEBORAH LYNN R. 
Rating:
3.0

A little bit more friendly counter employee

THOMAS JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

DEREK JEFFREY W. 
Rating:
5.0

When I called to make a reservation, the store I was connected to was farther away from me than 3 other locations, thus costing more for miles. Staff very helpful. Windshield was quite dirty.

DOROTHY ANNE E. 
Rating:
3.0

The final experience picking up and returning the truck from the eventual pick up location was fine. Knowing that we'd be needing a rental vehicle at a busy back-to-college time, we reserved a vehicle weeks in advance. A week prior to our pickup, however, I got a text saying the pickup location had changed and that I'd be getting a follow up call to let me know about the new location. That call didn't come until the morning prior to our reservation, and we were informed that the closest vehicle possible was an hour away. The person who called to tell me did not seem to understand that moves are generally scheduled well in advance and that not everyone is flexible to the whims of wherever a truck may be. Clearly U-Haul was aware of a likely location change a week in advance, yet we weren't told until the morning before our move. Fortunately, in an apparent haste to transfer me, I accidentally got transferred to a West-Michigan location, where the person who I spoke with what much more understanding and took a few minutes to search for a suitable replacement. While not ideal, it seemed like a workable solution. The pickup location was great, had the truck ready to go, and helped me work through the pickup because the EZ pickup hadn't transferred over. I would certainly rent from this location again, should the need arise, but would definitely like to find ways to make sure the reservation is solid more than 24 hours in advance of the pickup time.

Stephen S. 
Rating:
3.0

Dolly was not secured to the trailer and slid around.

martin C. 
Rating:
4.0

I can't think of any way to improve. The staff has always taken care of my needs in a courteous and professional manner.

RICHARD EARL N. 
Rating:
5.0

The people working at this location were so kind and helpful!

EILEEN THERESE H. 
Rating:
5.0

N/A

Paul P. 
Rating:
5.0

You guys are doing an excellent job and I look forward to using this location in the Future.

LAURA JOY C. 
Rating:
4.0

Better help with after hours drop off! Wasn't able to connect to website to do electronic return outside of the store. Had to call the next morning to confirm I wasn't charged for late delivery.

SALVATORE L. 
Rating:
4.0

Why does Uhaul even have reservations? This was the 3rd location I was directed to after making a reservation for a 10' truck and had to use a cargo van which required 2 trips. This location was fine but Uhaul's reservation system is ridiculous, not my first experience like this.

EDWARD JOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

Carroll S. 
Rating:
5.0

Quick drop off. Personnel very helpful. Received a bill days later for additional rental charge for drop off in Lansing. Thought that I paid in full when I rented the trailer. Very surprised.

Fred T. 
Rating:
5.0

Timothy was very efficient and helpful with our rental!

JAMES WILLIS F. 
Rating:
5.0

Not a thing. I was treated just perfectly. Thank you.

GEORGE THOMAS W. 
Rating:
1.0

I was told I could leave a $100 cash deposit instead of using a card. I did this and was told I would get my deposit back when I returned the truck. I returned the truck and the location I returned it too does not do cash transactions. Therefore they were not able to give me my $100 in cash back. Now I have to wait 7-10 days for a check. I was never even told that was a possibility. They made it sound like I would have my money back the next day. Next time I need a truck I will be looking for other options.

Nicholas C. 
Rating:
2.0

I tried contacting the general manager several times regarding an issue with a gas fee which was an error. Cannot seem to connect with her leaving messages and text message and no word from her. I do not recommend using Uhal

AJAY KUMAR S. 
Rating:
5.0

There were several trailers parked in lot along the path to drop off my trailer when I returned. It was tight and I'm not used to driving with a trailer so my suggestion would be to open up the driveway a little for novice trailer users like me.

WILLIAM BRIAN P. 
Rating:
5.0

I don't remember the name of the young man who helped us but he was attentive and efficient. Great.

JAMES JOSEPH W. 
Rating:
5.0

Staff was extremely professional and courteous.

DOMINIC ROCCO C. 
Rating:
4.0

Very courteous at this location which was good because until this point, had one of the worst experiences we have ever had. Overall, would not recommend using UHaul.

Marc R. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
4.0

I would consider it imperative the pull down door be able to actually latch. It was too bent to latch it at all. We had to tie down the door to keep it shut. Luckily, we only had a short trip.

TIMOTHY FRANCIS U. 
Rating:
5.0

Customer did not leave a comment.

BRAYDEN SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY LAWRENCE J. 
Rating:
5.0

Customer did not leave a comment.

BOBBY G. 
Rating:
3.0

Customer did not leave a comment.

BRIANNA JACALYN- M. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
3.0

I literally found a container for weed in the truck and it was dirty. But what can you expect from a place in Lansing

HUNTER DAYNE B. 
Rating:
4.0

Customer did not leave a comment.

Venkateshwaran R. 
Rating:
5.0

Customer did not leave a comment.

MINDY JOY M. 
Rating:
3.0

Make sure your employees clean out back of truck.Mine was dirty,sticky and I found a syringe when I opened it up and it smelled bad

Pamela B. 
Rating:
5.0

Everything was ready to go, clean, well maintained, and the staff was very friendly.

TODD VINCENT H. 
Rating:
5.0

The truck itself had sustained some recent damage and the service check light was on. But, it was perfectly serviceable to do the job and worked well. I imagine it is just such a busy time of year it hasn't had time to be repaired. The staff members were great and very efficient. I would recommend this location.

GREGORY SCOTT B. 
Rating:
3.0

Customer did not leave a comment.

Edwardfrancis C.  |  Overall Experience 
Rating:
3.0

PAY YOUR FUCKING WORKERS A LIVING WAGE! Our U-Box experience was made awful by a limited and overworked staff. No drivers. Moving Help outsourcing was an insulting joke. PAY YOUR STAFF. We will not use U-Haul again.

Drew W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

ROSA LINDA M. 
Rating:
5.0

Customer did not leave a comment.

nancy H. 
Rating:
5.0

Customer did not leave a comment.

ZOE ANN H. 
Rating:
5.0

Customer did not leave a comment.

Kameron G. 
Rating:
5.0

Friendly staff.

TODD ERIC A. 
Rating:
3.0

The parking lot for after hours returns was a zoo! It wasn't clear on closing time and how the returns should work. We did receive a text, but we expected to be able to go into the office to return it. We weren't alone. Many people were trying to do the same thing. It was like mass confusion in the parking lot on where to park, etc. Maybe better communication when picking up would help.

Scott N. 
Rating:
5.0

This was an alternate pick.up. My original pickup never assigned trailer from my preferred pick up site. I had to call in and schedule this.

MIKEL PAUL G. 
Rating:
5.0

Customer did not leave a comment.

Serge M. 
Rating:
5.0

I had difficulty checking in after hours on the website.

DENISE ANN G. 
Rating:
5.0

Customer did not leave a comment.

ERIC JEROME B. 
Rating:
4.0

Customer did not leave a comment.

CASSANDRA LAURA V. 
Rating:
4.0

Customer did not leave a comment.

Mikayla G. 
Rating:
4.0

Customer did not leave a comment.

JAMES FERN S. 
Rating:
5.0

Only issue (and it really wasn't an issue) was that the back of the truck was dirty and the dolly was missing the lug nut and normal tag so I was worried I was going to get charged for it. Other than that, everything was great!

MITCHELL STUART D. 
Rating:
2.0

Remember the furniture pads if ordered. I ordered a dozen and never recieved them

Mara W. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
4.0

Customer did not leave a comment.

FRANCIS DOUGLAS R. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

I booked a 10 for and had to settle for a huge 26” it would have been nice to know this in advance

SLADJANA P. 
Rating:
2.0

I rented from the jolly rd location only to find the truck was at another place.Don't EVEN try to call .40 min. wait time. BS. Glad the rate was good ,tho service was poor.

KAYLEEN RAE C. 
Rating:
5.0

Staff were friendly and helpful making sure my moving needs were met. Thanks to them. Will use your UHaul site again

JOHN EDWARD P. 
Rating:
1.0

Customer did not leave a comment.

MICHAEL KENNETH B. 
Rating:
2.0

I drove 20 miles round trip to get the equipment I purchased that they didn't put in the uhaul truck but they didn't even end up having it so I paid for equipment I didn't receive and another $17 for extra miles when half of it was going back to the store to get equipment and then leaving empty handed because they didn't have what I purchased ahead of time.

BROOKLYNN MARIE M. 
Rating:
5.0

Customer did not leave a comment.

PAT KELVIN E. 
Rating:
4.0

Inside of van had not been cleaned and may have been used to haul drywall

DIRK EDWARD P. 
Rating:
3.0

Staff was super friendly and helpful. The truck was very loud and the brakes did not seem to be very dependable. Inside of the truck was dirty. For my purpose, it was sufficient. I think they need to do a better job in cleanliness and maintenance of the vehicles.

DONNA MARY B. 
Rating:
1.0

I’ve been in a long time U-Haul buyer I am using renting trucks from you guys I drove a truck from Florida and piggyback from Tampa to Clearwater Michigan had a little difficulty what’s the tires it was a brand new truck they took me from Tampa to Georgia two days cause the tires One tire had a bad bleed and your balance is off balance .I call made A guy come out and change it he said your front end is off alignment I it from Middle of Georgia to Clearwater Michigan and one day and I had to go to Dewitt Michigan because your U-Haul place was on 27th in Lansing. You guys said you were going to reimburse me when I did that and August but I never got reimbursed for the trouble on sorrow but Use U-Haul.I asked the store person if I could deliver trucks to state to state she told me to go to grand Rapids I would love to do that I love driving my number is 239-293-5870

DUANE GEORGE L.  |  Overall Experience 
Rating:
2.0

I tented a storage unit and truck bcuz I had 24 hours to get my belongings from my current residence. I paid for the storage specifically ask the gentleman before I left if the storage would be unlocked before I got back because U-Haul lock was on it and he said yes he would take care of that. This was 2 hours before they close I come back with a whole entire load out of my house and the lock was still on it oh, they were already closed oh, so I couldn't drop my belongings off to go back and get the rest of my things. The next morning I waited over 3 hours just to find out that this door is rented was already rented and it took me another two hours to find a new storage. Why I got a new storage I do not know because I lost all my belongings because I didn't get them out of my current residence in enough time. So out of my entire house all I got was the things from the shed. And I also only got a refund for the storage unit. Considering I had to pay for the moving truck but yet didn't get to use it because I had nowhere to put my things. He don't have to worry about that now cuz they're all gone, thanks again U-Haul

DANIAL JOHN G.  |  Overall Experience 
Rating:
5.0

My only complaint is that the door on my unit tended to get stuck. But any time I couldn't open it myself the staff were more than willing to help me out. So overall it wasn't a detriment, just a slight annoyance.

Emily S.  |  Overall Experience 
Rating:
1.0

Many phone calls promised from many people and I get nothing except more failed promises. I tried branch employees....national call center...and going through your Facebook page....I get no solutions just empty promises and ME having to constantly call cause no one apparently is interested in service.

Wade R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tyler o.  |  Overall Experience 
Rating:
4.0

The staff were great. The storage unit was filthy; glad I had a large broom and time. I also am concerned that I have to sit on the ground to see my lock combination and when it snows both I will be cold and the lock will be covered in snow.

Keith E.  |  First Impressions 
Rating:
2.0

When we would go to our unit there would always be an extra lock on our storage unit. There was NEVER ANY REASON FOR IT. We paid for 24 hour access, never did we pay late and the general manager would put the extra lock on our unit so we couldn't get into when we wanted. We would ask the young man that was working and he had no idea why the extra lock. Also when we took our storage elsewhere there was mold all over all my stuff and the floor was wet. Destroyed alot of my antique furniture Destroyed. I will never recommend this place for storage units.

Shane S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY JON L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachery L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lyrik C.  |  Overall Experience 
Rating:
5.0

The manager was very nice and friendly and seemed to to try to help me with my storage . Thank you Ms Jordon for understanding me and trying to help me . The best storage in town and worth the $$$$

rene m.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top