Customer Reviews for U-Haul Moving & Storage of North Lansing

4,062 reviews

3511 N East St   Lansing, MI 48906
(Us 27 & Sheridan Rd)

(517) 487-1408

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(517) 487-1408

3511 N East St
Lansing, MI 48906
(Us 27 & Sheridan Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL JOHN S. 
Rating:
5.0

Customer did not leave a comment.

ed R. 
Rating:
4.0

Customer did not leave a comment.

Stephen T. 
Rating:
4.0

Customer did not leave a comment.

NORMAN K S. 
Rating:
5.0

Customer did not leave a comment.

OLGA ALICIA L. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

RONALD LEE H. 
Rating:
4.0

Customer did not leave a comment.

TODD ANDREW D. 
Rating:
5.0

Customer did not leave a comment.

BRIAN MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

Kallard S. 
Rating:
5.0

I would have to say nothing because the guys that work are awesome but

LISA ANN E. 
Rating:
4.0

Door jammed when trying to open and to close.

SCOTT LEROY T. 
Rating:
5.0

Timothy did an outstanding job getting my equipment ready for pick-up, and speeding me through the return process.

ROBERT BURNS C. 
Rating:
5.0

Very well organized. Quick drop off.

CHARLES MARK H. 
Rating:
5.0

Everything went as planned. Uhaul is the best for truck and trailer rentals.

JAMES P. 
Rating:
4.0

Timothy at North Lansing UHaul was professional, respectful, and attentive. He did an amazing job and helped me out a lot. He assisted me with directions; while I checked in with another employee, he went to get the UHaul for a speedy check in process; did a check of the UHaul in front of me which was comforting; and at check out assisted me with a windshield that had cracked due to debris popped up by a van on the express way. I will recommend this uhaul location because of Timothy.

Dalton S. 
Rating:
5.0

Customer did not leave a comment.

RODNEY JAMES K. 
Rating:
5.0

Very helpful custom service

David A. 
Rating:
5.0

had some issues with the ap but that was not this locations fault

DANIEL HARRY H. 
Rating:
5.0

Customer did not leave a comment.

TERI LYNNE C. 
Rating:
5.0

Drop off was quick and easy.

PIOTR LUKASZ P. 
Rating:
5.0

My uhaul became detached from my vehicle in the middle of a busy road so I didn't love it. Employees were very kind, store was clean, just not thrilled with the trailer flying off the truck lol

JOSEPH ANDREW G. 
Rating:
2.0

Customer did not leave a comment.

Morgan M. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

IHOR ANDRIJ L. 
Rating:
5.0

Customer did not leave a comment.

DENISE ANN G. 
Rating:
5.0

Customer did not leave a comment.

MELISSA RENEE N. 
Rating:
5.0

Thanks you! Great job.

BENITO Z. 
Rating:
5.0

I have always received great customer service when I rent equipment here at this location very good people that knows their job

LONNIE RAY B. 
Rating:
5.0

Dropping off after hours shouldn't have to pay service charge

JAMES THOMAS M. 
Rating:
5.0

Please repair passenger door. .ajor, major air leak

DANIEL PATRICK W. 
Rating:
3.0

Can't get through to local retailer. They could not assist in moving the date neck but 800 # was Brought back truck and still didn't get total or receipt!

SUSAN DENISE N. 
Rating:
3.0

Customer did not leave a comment.

DANIEL ANTHONY L. 
Rating:
5.0

The staff was friendly and professional for both checking in and returning the vehicle. Fantastic customer service all around

Robert L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD PAUL N. 
Rating:
5.0

Easy in and out! Thank you so very much!!

JEANNINE MCCARTY B. 
Rating:
5.0

Easy drop off, well marked. Friendly easy return.

Dale E. 
Rating:
5.0

Customer did not leave a comment.

CHERYL LISA W. 
Rating:
5.0

Customer did not leave a comment.

Marianne F. 
Rating:
3.0

have actual tie down points in the truck instead of the stupid pieces of wood that the straps either dont fit on or they pop off with any shifting of the weight

CHRISTOPHER LUCA K. 
Rating:
5.0

The North Lansing location is a very good operation, efficient. knowledgeable and helpful. The South Cedar location is another story altogether. The South location couldn't manage its ass with both hands. Even though I had a reservation, I had to wait nearly 40 minutes to get the Ubox, opened it to find trash and a hole in the side of the box with moisture inside. I then stood in and out of the rain while the personnel spent another 30 minutes filling propane tanks before I could get people's attention and get a replacement. I gave up, told them to cancel me out and drove ten miles to the North Cedar location. Ten minutes after arriving I had another Ubox reserved and ready for filling. Two days later I filled the box and the North Cedar people efficiently checked me out and sent me on my way. What an incredible difference.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY JAMES Z. 
Rating:
5.0

None -- great staff / Manager

Mark H. 
Rating:
5.0

The person who checked me in was very professional and helpful.

Christopher M. 
Rating:
5.0

Friendly service and good equipment

Jill B. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

ANDREW GABRIEL B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY JAMES Z. 
Rating:
5.0

Customer did not leave a comment.

ALLISON NICOLE C. 
Rating:
5.0

Customer did not leave a comment.

RONALD LEE H. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
4.0

Customer did not leave a comment.

DAVID ANDREW S. 
Rating:
1.0

1. YOUR APP DOES NOT WORK. PROBABLY WRITTEN FOR IPHONE ONLY. I RESENT THE EXTRA $20 CHARGED FOR UHAULS TECHNICAL PROBLEMS 2. NO WINDOW WASH IN RESERVOIR 3. VAN PULLED TO THE RIGHT. ON TRIP SOUTH I WAS WILLING TO THINK IT MIGHT BE WIND, BUT WAS THE SAME COMING NORTH WAIT TIME FOR PHONE ASSISTANCE IN AM, FREEZING DRIZZLE, 40 MINUTES. AT DROP OFF WAS INFORMED 40 MINUTE HOLD TIME, WAS ACTUALLY 58 MIN, 59 SECONDS. IN FREEZING DRIZZLE. I LEFT BEFORE CALL ANSWERED. HAVING EXCESSIVE WAIT TIMES CLEARLY SHOWS YOU THE APP DOESNT WORK FOR MANY PEOPLE. I HAVE CHOICES. I WILL USE PENSKI FOR MY FUTURE BUSINESS

Kathleen M. 
Rating:
3.0

Customer did not leave a comment.

BRIAN GLENN B. 
Rating:
5.0

Customer did not leave a comment.

PAULO ALEX M. 
Rating:
5.0

Tim was exceptionally friendly and helpful. That dude needs a big raise! Will return if needed. Thank you.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Chesley N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN LYNNE M. 
Rating:
4.0

Very friendly

LINDA JANE R. 
Rating:
5.0

Customer did not leave a comment.

BRIANA LYNN A. 
Rating:
4.0

In winter drive to storage unit was not plowed. No lights if come after dark

LINDA JANE R.  |  Overall Experience 
Rating:
5.0

Absolutely nothing! Thank you I haul!

JON EMERY F. 
Rating:
5.0

Nothing. The scheduling, pick up and drop off was fast,friendly and efficient.

MICHAEL RAY J. 
Rating:
5.0

Rep. was very efficient - friendly and fast. I was in and out in no time !! I love that kind of service !!

CARLOS H. 
Rating:
4.0

Customer did not leave a comment.

GEORGE HENRY E. 
Rating:
5.0

I arrived for a pick up not long after opening, all the driveways were blocked and I had to call to find out there was a (second) rear entrance that I hadn't seen. It would be good if that entrance was clearly marked because I thought it was just a side street.

Victoria B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Charged for an extra gallon of gas when we refilled the tank prior to return

NEMAN KASS H. 
Rating:
5.0

Only complaint was the truck was at 3/4 of a tank not 7/8 when I picked it up, but was in a hurry and didnt want to worry about it.

JEFFREY SCOTT M. 
Rating:
5.0

Staff was very professional and very helpful. We will definitely recommend and use again.

JOSEPH PATRICK C. 
Rating:
5.0

Nothing that I can think of. The two guys I saw during the day were friendly and really helpful. The check-in guy wished me a belated happy birthday. Thanks!

MICHAEL RAY M. 
Rating:
5.0

Customer did not leave a comment.

LAUREN ASHLEY S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

Roderick L. 
Rating:
5.0

Thank you for accommodating my need to rent a cargo van for four days. I was able to move items, and complete what I needed to do.

JILL ALISON T. 
Rating:
4.0

My rep was very helpful in getting me set up with my trailer and the extra equipment needed to tow it.

JULIA MARIE K. 
Rating:
3.0

Customer did not leave a comment.

JILL ANN B. 
Rating:
2.0

Have the trailer size I requested at the location I requested. I called around to find a location that actually had the specific smaller trailer I wanted- they told me they had that trailer at that location and it would be available for the time period I reserved it for. Yet, shortly before pick up day I am suddenly told that size trailer is not available and I have to drive all the way to lansing to pick up a larger trailer.

COLLEEN F L. 
Rating:
5.0

Customer did not leave a comment.

SRI-SHANKAR-DEVI M. 
Rating:
5.0

Customer did not leave a comment.

NOAH T. 
Rating:
3.0

The employees were not friendly. They acted like us being there was an inconvenience.

GARY OWEN H. 
Rating:
5.0

Staff member was polite, attentive, and prompt. I do recommend this location when asked.

Steven G. 
Rating:
1.0

The customer service was decent but I was super pissed off that the truck I rented was in kilometers not miles. I drove 36 kilometers and they charged me for 36 miles. 36KM=22.5 Miles. I tried explaining this to the rep I felt with and he was to dumb to know there is a difference. Will not be using this uhaul location again.

THOMAS WILLIAM H. 
Rating:
5.0

Tim O had my truck ready to go! It was fast and easy! All employees were easy to work with.

ROBERT DEAN B. 
Rating:
5.0

Customer did not leave a comment.

TRICIA LYN W. 
Rating:
5.0

Customer did not leave a comment.

GREGORY JAMES Z. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH ANNE N. 
Rating:
3.0

The online app and portal was a total waste of time. I arrived at 7am to pick up my truck and the app told me to scan my drivers license for a 3rd time after completing that step the night prior. Then it required me to set up and alternate phone number with contact at 7am in the morning. Perfect plan to irriate a spouse or friend when you are standing in the middle of the parking lot. Went inside to complete the process and customer service guy deletes my rental as they were having computer issues. So again, I had to start from scratch and scan license from the beginning. And then to top it off, the vehicle wasn't available cuz the system hadn't released it from my reservation. Haha. So had to take a shorter truck that was 153k miles truck that should have been pulled from service. Manual windows, no power mirrors for adjustment and truly a beat up truck being rented at top price. Other than burning an hour of my morning correction their issue, the rental went fine.

KEITH HENRY L. 
Rating:
4.0

Customer did not leave a comment.

Kim K. 
Rating:
5.0

Customer did not leave a comment.

RONALD LEE H. 
Rating:
1.0

The box of the truck smelled like marijuana and now my mattress and clothes smell like it. We had to air it out all day before we could pack. The air conditioning did not work 90% of the time and the drivers side door wouldn't close all the way unless you slammed it. There was a grab in it making it unsafe. There was also some thick grease all over the drivers side door handle and in the cup holders. I was very disappointed to say the least and would like some sort of compensation.

AUTUMN RENEE O. 
Rating:
5.0

Customer did not leave a comment.

MARILYN KAY N. 
Rating:
5.0

Although there was a problem with the wiring harness installation, they did their best to try to make it right.

TAMMY JO G. 
Rating:
5.0

Same guy has help me many times and has been completely awesome!

JOSHUA PATRICK D. 
Rating:
5.0

Have rented from here a couple times. Always great friendly service.

BRIAN LEIGH K. 
Rating:
3.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
1.0

I will not recommend your containers. I was miss lead on the pricing snd the service was terrible

Teri M. 
Rating:
4.0

The staff were great. The storage unit was filthy; glad I had a large broom and time. I also am concerned that I have to sit on the ground to see my lock combination and when it snows both I will be cold and the lock will be covered in snow.

Keith E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachery L.  |  First Impressions 
No reviews have been submitted for this location.

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