Customer Reviews for U-Haul Moving & Storage of North Lansing

4,411 reviews

3511 N East St   Lansing, MI 48906
(Us 27 & Sheridan Rd)

(517) 487-1408

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(517) 487-1408

3511 N East St
Lansing, MI 48906
(Us 27 & Sheridan Rd)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

INcredible customer service from Frank and Cody! Dropping off in the evening was also simple.

peter H. 
Rating:
5.0

Make sure the dollys are not broken before giving it to a customer.

renea M. 
Rating:
5.0

Customer did not leave a comment.

Lizbeth S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia W. 
Rating:
5.0

I use this location frequently and have always received good service. However, I don't understand the $16 charge I received. When I picked up the truck it had almost zero gas and I had to fill it up within 5 miles. I was told to return the truck to 1/4 full to keep the $16 credit I received for getting a truck so low on gas. I believe I filled up the tank to just past 1/4 full and explained that to the service person but still was charged the $16. So that was a little frustrating but overall I still love this location.

John D. 
Rating:
5.0

Waylon Hensley checked me in and got me on my way, professional, excellent service.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

nannettee S. 
Rating:
1.0

Was charged for going 128 miles when I went about 25 miles. It is not my responsibility to make sure your vehicles mileage records is correct.

Ryan H. 
Rating:
5.0

From the gentleman Jesse Q that took my reservation to Waylon H whom did my return my experience was great. They were both very pleasant and accommodating. *****

Jason R. 
Rating:
5.0

Thanks for everything and the little extra time for the way the roads were they were bad

MARTIN S. 
Rating:
4.0

The staff was very helpful and took care of everything.

STEVE G. 
Rating:
3.0

Truck was worn out. Returned truck at 9:20 am due at 9:35am The location checked the truck in at 9:51am charging an extra day. Location said they will do a refund for the extra day. i do have a photo with the return milage. This photo also had a date gps and time stamp.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Molly M. 
Rating:
5.0

Customer did not leave a comment.

Ben L. 
Rating:
5.0

Customer did not leave a comment.

thomas K. 
Rating:
5.0

Customer did not leave a comment.

Zachry Stephen P. 
Rating:
5.0

Customer did not leave a comment.

Troy F. 
Rating:
5.0

These guys were excellent! I had moving brain going on and made a huge mistake, they fixed it with ease...

Donna W. 
Rating:
4.0

Customer did not leave a comment.

BARBARA O. 
Rating:
4.0

Customer did not leave a comment.

BARBARA O. 
Rating:
5.0

Quick and easy pick up and drop off!

Brad M. 
Rating:
3.0

Customer did not leave a comment.

Megan V. 
Rating:
5.0

Customer did not leave a comment.

Kong L. 
Rating:
3.0

Check out enclosed trailer so that they are properly swept. Ours had a ton of dirt inside, which we had to sweep out and mop the floor. Most people use these to move house hold items.

Larry B. 
Rating:
5.0

My last experience at the Uhaul on Waverly in Lansing was horrible. Jessie at this location was WONDERFUL!!!!! He definitely made my experience 100% better.

Ashley L. 
Rating:
5.0

Customer did not leave a comment.

rodolfo M. 
Rating:
3.0

Customer did not leave a comment.

John C. 
Rating:
5.0

The guy who helped us was very friendly, conversational (we had to wait for slow technology) and helpful. The overall "vibe" of this location was that everyone truly enjoyed their jobs. I've been to a few other locations and this was by far the best experience!

Heather T. 
Rating:
3.0

I was a little upset i was charged 13 dollars for 2 gallons of gas

Renae C. 
Rating:
4.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

JACOB LEE R. 
Rating:
5.0

Customer did not leave a comment.

Demario B. 
Rating:
5.0

The team was great to work with, and everything went very smoothly. I would recommend them.

mark M. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
4.0

I still have not received the receipt that was to be emailed to me yesterday

Mario C. 
Rating:
5.0

Customer did not leave a comment.

tara S. 
Rating:
4.0

Customer did not leave a comment.

Jeffery P. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
4.0

Knowledgeable staff and friendly employees. Pay them well. 👍

Tom C. 
Rating:
5.0

Customer did not leave a comment.

Laurence B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN R. 
Rating:
5.0

Customer did not leave a comment.

Jolee H. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Cody was the absolute best getting me checked in and making sure I had everything I needed for my rental. It made the process easy and a pleasure doing business!

Stephanie P. 
Rating:
5.0

Lansing pick up location was great. Your website, on the other hand, needs help . I tried to modify my reservation and had to call to make the change. I tried to take/upload photos when we took possession, and I'm not sure they ever uploaded. Link upload just kept spinning. Website does not respond well to user input.

Linda N. 
Rating:
2.0

I am looking for clarification on the Safe Trip Fee of $5.00 and also the 2 Gallons of gas I was charged for when the Fuel tank on my papers read 3/4 of a gallon and the truck was returned with 3/4 of a tank of gas?

Bryan R. 
Rating:
5.0

This location is very professionally run and if you go there and they say you're going to have a piece of equipment they always have had what I was looking to rent. The manager Cody is very friendly and very professional as are all the young men that work for him. Every time I go in there either to drop off a piece of equipment or pick one up somebody is out with the hose spraying and washing the trucks down and cleaning the inside I will always rent from this location as long as it is run like this which I'm assuming as long as Cody the manager is there it will be

MICHAEL L. 
Rating:
4.0

Customer did not leave a comment.

Francis D. 
Rating:
5.0

Cody, the location manager was EXCELLENT, from the initial phone call, through the 6x12 trailer paperwork processing, through the trailer hook up to my vehicle, until the return of the trailer. He is ****** 5 star!

ROBERT WILLIAM E. 
Rating:
5.0

Just wish you would've had a storage unit available. Excellent staff! Thank you

Daysha K. 
Rating:
4.0

Customer did not leave a comment.

tina B. 
Rating:
5.0

Very friendly service

Lance B. 
Rating:
5.0

Customer did not leave a comment.

Brian N. 
Rating:
5.0

Great customer service

Maria B. 
Rating:
5.0

Good customer service

CHRISTOPHER A L. 
Rating:
1.0

Customer did not leave a comment.

Ijanae S. 
Rating:
5.0

General Manager Cody Carns is hands down the best u-Haul representative that I have ever met. I made a mistake and was charged for 10 days on a 1 day trailer rental and this man was running the entire location by himself and was completely overloaded with customers. I told him to take care of the other customers since my issue would take longer and I observed this gentleman professionally dominate every step of the rental process for 3-4 people with a smile and nothing but courtesy. My issue was resolved and I am beyond thankful, but more importantly I know that this man needs to be recognized for his efforts and U-Haul needs to make it a priority to get Cody a team together. No matter if he was content in running a company by himself, it weighs on a man. Bravo to Cody Carns! I appreciate your integrity and I hope your company will see this review. Thank you sir! Best regards, Chris Broers

Christopher B. 
Rating:
5.0

I rented a 6'x12' trailer, and while part my fault for not checking, the loading ramp is not even 5ft wide (assumption on my part that it would be close to 6ft. All in all, I rented it for the weekend, and did not use it, so I returned it the same as if left minus some miles on it. The trailer is very sturdy and well built. It had something spilled all of it, but I took pictures and I'm sure it was documented. 2 of the tires kept me on edge as the outside edges were less for wear. With no spare, it wouldn't be a great time "waiting" for someone to come and change it. If there's no spare I wouldn't liked to seen the tires in better shape. All and all, I would ask that the employee point out that ramp is "not" 6ft or even 5ft. and highlight it on the website. The trailer did perform, however with no spare and the tire tread almost bald on the outside tires.

Keith O. 
Rating:
5.0

Customer did not leave a comment.

Madeleine C. 
Rating:
1.0

Customer did not leave a comment.

Alex G. 
Rating:
1.0

Customer did not leave a comment.

Russell S. 
Rating:
5.0

Not sure why I had trouble pulling down and up on the rear door. It got stuck and I had to call the emergency number for assistance. After 45 min, the pull latch began to work again. I had to get a friend to assist me to get this to work. Very frustrating at 10:00pm to be stuck.

Alechia D. 
Rating:
3.0

This location wasn't the issue. It was being sent 45 min away from where I wanted to pick up the equipment that was the problem.

John A. 
Rating:
5.0

Amazing! Awsome customer service!! After being screwed over three times from Owosso uhaul, the Lansing store delivered!!!I got the right truck for the job ! I definitely recommend Lansing uhaul on east street for all your moving needs !

kimberly W. 
Rating:
5.0

Customer did not leave a comment.

kevin S. 
Rating:
4.0

The drop off was reasonably quick and painless. However, the person checking me in was slow and matter-of-fact.

Mark K. 
Rating:
2.0

I believe the whole staff is new. Not fully trained so here is that. The galvanized motorcycle trailer has a super slippery at the bottom lip and the whole center rib was super slippery. I about tipped the bike over because when I applied the front brake on cycle it slid to the back of trailer. Also when I loaded it the back tire spun on the slippery ramp lip. Solution would be......apply some grip tape down in the ribs and a patch of it on tailgate lip.

james W. 
Rating:
5.0

Customer did not leave a comment.

Adam W. 
Rating:
5.0

Great service by Mr. Cody and Mr. Tyree. Will definitely rent from UHaul north Lansing again!

Juan M. 
Rating:
4.0

Cody is great, but the parking lot is potholed and bumpy. The overall location is also right with limited access from the street

peter H. 
Rating:
5.0

Very nice and friendly, I was really impressed you don't find a lot of that since Covid

rocky P. 
Rating:
4.0

The inside of the windshield was dirty, but I didn't notice until I was driving at night. I wish it would've been cleaned before I had it. It hindered my vision.

Sandi W. 
Rating:
5.0

Everything was great. I've rented from this location a few times and sales people are always helpful and renting a trailer is very affordable.

STEPHEN FRANKLIN S. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Cody helped me with my rental here, and went out of his way to make my experience pleasant and positive.

Nathan M. 
Rating:
4.0

Customer did not leave a comment.

Alin P. 
Rating:
4.0

Customer did not leave a comment.

Daniel L. 
Rating:
1.0

It anymore with the new management brought in.

Melanie B. 
Rating:
5.0

The UHaul employee I worked with, Brian, went above and beyond to find the best solution for me, making the whole experience an unexpected pleasure.

Melvin D. 
Rating:
5.0

Very helpful for my long one way move.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Nothing people were great and friendly

Scott S. 
Rating:
5.0

Not a thing, from the time I walked in the door, a nice welcome and very helpful thru complete experience.

John S. 
Rating:
5.0

Cory was a great sales manager.

Jeffery F. 
Rating:
1.0

Called in and extended my rental and then when I returned the trailer was treated like I was a thief

Patricia V. 
Rating:
3.0

Customer did not leave a comment.

Collin B. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
5.0

Jane was awesome and super helpful and thorough.

RENAUTA S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Both the manager and manager in training was helpful, direct, with good customer service. I appreciate the service and promptness. I would recommend this location to others.

PRECIOUS J. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Lynne M. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

ronald H. 
Rating:
5.0

Customer did not leave a comment.

Victoria H. 
Rating:
5.0

Customer did not leave a comment.

erika R. 
Rating:
5.0

Customer did not leave a comment.

rod A. 
Rating:
1.0

Unit had mold develop. We had to throw away half of what we had in there due to water damage and mold. The workers were no help at all.

Steven H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John T.  |  First Impressions 
Rating:
5.0

Unit ceiling had water inside after raining

christi s.  |  Overall Experience 
Rating:
5.0

Great service

Lendario G.  |  First Impressions 
Rating:
1.0

The unit was dirty had to wait for it to be cleaned. Door did not close correctly. Employees at store were not helpful at all, was told I'd have to pay movers to move items after I was leased a storage unit that is not properly working

SALLY V.  |  First Impressions 
Rating:
4.0

In winter drive to storage unit was not plowed. No lights if come after dark

LINDA JANE R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Edwardfrancis C.  |  Overall Experience 
Rating:
1.0

I’ve been in a long time U-Haul buyer I am using renting trucks from you guys I drove a truck from Florida and piggyback from Tampa to Clearwater Michigan had a little difficulty what’s the tires it was a brand new truck they took me from Tampa to Georgia two days cause the tires One tire had a bad bleed and your balance is off balance .I call made A guy come out and change it he said your front end is off alignment I it from Middle of Georgia to Clearwater Michigan and one day and I had to go to Dewitt Michigan because your U-Haul place was on 27th in Lansing. You guys said you were going to reimburse me when I did that and August but I never got reimbursed for the trouble on sorrow but Use U-Haul.I asked the store person if I could deliver trucks to state to state she told me to go to grand Rapids I would love to do that I love driving my number is 239-293-5870

DUANE GEORGE L.  |  Overall Experience 
Rating:
2.0

I tented a storage unit and truck bcuz I had 24 hours to get my belongings from my current residence. I paid for the storage specifically ask the gentleman before I left if the storage would be unlocked before I got back because U-Haul lock was on it and he said yes he would take care of that. This was 2 hours before they close I come back with a whole entire load out of my house and the lock was still on it oh, they were already closed oh, so I couldn't drop my belongings off to go back and get the rest of my things. The next morning I waited over 3 hours just to find out that this door is rented was already rented and it took me another two hours to find a new storage. Why I got a new storage I do not know because I lost all my belongings because I didn't get them out of my current residence in enough time. So out of my entire house all I got was the things from the shed. And I also only got a refund for the storage unit. Considering I had to pay for the moving truck but yet didn't get to use it because I had nowhere to put my things. He don't have to worry about that now cuz they're all gone, thanks again U-Haul

DANIAL JOHN G.  |  Overall Experience 
Rating:
5.0

My only complaint is that the door on my unit tended to get stuck. But any time I couldn't open it myself the staff were more than willing to help me out. So overall it wasn't a detriment, just a slight annoyance.

Emily S.  |  Overall Experience 
Rating:
1.0

Many phone calls promised from many people and I get nothing except more failed promises. I tried branch employees....national call center...and going through your Facebook page....I get no solutions just empty promises and ME having to constantly call cause no one apparently is interested in service.

Wade R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tyler o.  |  Overall Experience 
Rating:
4.0

The staff were great. The storage unit was filthy; glad I had a large broom and time. I also am concerned that I have to sit on the ground to see my lock combination and when it snows both I will be cold and the lock will be covered in snow.

Keith E.  |  First Impressions 
Rating:
2.0

When we would go to our unit there would always be an extra lock on our storage unit. There was NEVER ANY REASON FOR IT. We paid for 24 hour access, never did we pay late and the general manager would put the extra lock on our unit so we couldn't get into when we wanted. We would ask the young man that was working and he had no idea why the extra lock. Also when we took our storage elsewhere there was mold all over all my stuff and the floor was wet. Destroyed alot of my antique furniture Destroyed. I will never recommend this place for storage units.

Shane S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY JON L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachery L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lyrik C.  |  Overall Experience 
Rating:
5.0

Very helpful when needing to close the storage door, are to open it. Also the day of getting my storage empty I was also helped.

shirley t.  |  Overall Experience 
Rating:
5.0

The staff was very professional and accommodating. It was a smooth transaction from start to finish.

David K.  |  First Impressions 
Rating:
4.0

Very nice staff. Easy drive up to the door.

Sharon B.  |  Overall Experience 
Rating:
5.0

The new Manager at this location appears to be doing a great job, improvements are being made to the facility and the staff is very helpful and friendly. Thank you. Alan Osborne

alan o.  |  Overall Experience 
Rating:
5.0

Jordan, the manager and her staff were efficient, friendly and very helpful. I highly recommend this place

James L.  |  Overall Experience 
Rating:
5.0

Staff is helpful. All went well.

ELIZABETH E.  |  First Impressions 
Rating:
5.0

It was very busy and there seemed to be some unexpected turnover in Management and staffing. New Manager was good and seemed to be passionate about her job. Two workers were very friendly/helpful.

alan o.  |  First Impressions 
Rating:
5.0

The manager was very nice and friendly and seemed to to try to help me with my storage . Thank you Ms Jordon for understanding me and trying to help me . The best storage in town and worth the $$$$

rene m.  |  First Impressions 
Rating:
3.0

lack of staffing in facility, which led to lack of security and slow/no customer service, especially via phone Employees were friendly

Vanessa B.  |  Overall Experience 
Rating:
2.0

Calling Uhaul for access for Ubox 24 hours in advance did not actually put me on a schedule for local forklifters, staff was frustrated. Male staff unprofessional. One swore at me on Dec. 15.

Emily F.  |  Overall Experience 
Rating:
4.0

Alex provided great customer service, he is courtious , helpful and well informed. Our truck was clean as was our storage unit. would recommend them to other people.

douglas w.  |  Overall Experience 
Rating:
5.0

Alex went out of his way to help when our cargo van's electrical didn't work when towing Uboxes. Ended up renting a truck on a very busy college move in weekend. Very helpful staff!

LESLYE B.  |  Overall Experience 
Rating:
2.0

UHaul should invest more resources into the UBox program. We experienced different levels of customer service, including local offices routing us back to regional offices with questions. Not effective

Robert Scott V.  |  Overall Experience 
Rating:
1.0

This branch has been stealing money from my credit card; they have made 5 random transactions on my credit card totaling almost $200 and only 3 of them have been refunded. They refuse to call me back.

Abigail C.  |  Overall Experience 
Rating:
4.0

Very nice employees.

DORIS B.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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