Customer Reviews for U-Haul Moving & Storage of North Lansing

Rating:

3.0

Get the smell of weed and vapes out of the fabric of the seats.

Rating:

5.0

Very polite and kind people there

Rating:

1.0

Poor customer service. Lack of empathy. Slow to arrange rentals when the building got busy. Avoid this location!

Rating:

3.0

The online pickup app is useless and probably makes the customer spend MORE time getting their equipment. I had to screw around with the app for 30 minutes during pickup and then I was told "I need to wait in line like everyone else". I could have been standing in line for the past 30 minutes but I was messing around with a useless app instead. This isn't a one time occurrence either and it is not restricted to just this location.

Rating:

5.0

It's not the location; it's corporate. In this day and age, it is hard to fathom how it would take an hour and a half to get customer service on the phone after you've tried to check in online. The wifi in the building is horribly slow, and evidently, so is the hard line coming in for internet. The guy helping us was overly frustrated with the computers and how they operate. I concur with his frustration. I understand trying to upsell to increase the profit margin, but you aren't helping if your programs for the business are glitchy. It's 2026, and you still aren't up to speed online or in the store. Just to be clear. It should not take me an hour and a half to rent a trailer that I've already placed and paid for online. Not to mention, the return process was horrible. I took pictures four times and still had them rejected, and after finally getting customer service on the line (as we were pulling into our driveway at home), we were told, 'The trailer is already returned in the system, but save the pictures for your records.

Rating:

1.0

i originally set up a pickup location at 5020 S. Cedar St. in Lansing MI. You moved my location, last minute to a place farther away and then told me I wasn't able to unhook the car trailer because it would void the insurance. You would have been fine with me going out of my way twice to make a second trip to pick up the car trailer which is no harder to hook or unhook than one of your normal trailers. This is poor customer service.

Rating:

5.0

Owner Gregory is very professional and quickly completed our order/reservation. Thanks

Rating:

2.0

We reserved the dolly for 9 days to give ourselves some breathing room on our travel from Colorado. We got home at midnight the day before the dolly was due back and returned the dolly just before 12:30 the next day. This was 21 1/2 hours prior to our deadline the next day. However, since we originally picked it up at 10:00 AM, we were charged for the full 9 days because we brought it back almost 2 1/2 hours “late.”

Rating:

5.0

Appreciate the associate accommodating moving equipment for me that I ordered incorrectly online.

Rating:

2.0

You need more personnel manning the office. I have rented two times from this location and both times there was only one person at the desk, or noone at the desk, and we waited quite awhile for the personnel to work through the line of people. This year it was only a 20 minute wait, but last year was over half an hour waiting. Last year we still had to get the truck back by the deadline even though we left 30 minutes late which made the move a big rush. Please consider another client facing person who can help check people out in a timely manner.

Rating:

5.0

The 10 ft van was fine except for the driver's side door that had been in an accident. The seal was not the greatest and made for a noisy drive - right in my left ear. All 3 employees that I dealt with were pleasant and professional.

Rating:

3.0

Our pickup and return went smoothly.

Rating:

4.0

Your "self serve" option in archaic, cumbersome and a royal pain. It took me 45 minutes to return the trailer. 1. just finding the return part of you app, two, the wifi service is terrible, and making a customer cover the work of employees with this is ridiculous. The staff were great but it's your company's service for picking up and dropping off that make me look for other options. At the end of a long day I shouldn't have to waste so much time! Even the pick up process is a pain! I should be able to snap time stamped photos and unless there is a problem upload them after the fact!

Rating:

5.0

Outstanding customer Service

Rating:

3.0

Have more employees available to serve customers. Every time I visit this location, I'm waiting in line. It took me longer to turn in a trailer that I unhooked, dropped, and checked myself than it did to drive to the location. I don't mind waiting in line, but when the line moves at a snail's pace, I'm not sticking around. Which brings to mind: why am I reserving equipment online for a certain time of day and then can't pick up the equipment at that time, but if I'm late returning it, I'll get charged? Why is your time more valuable than mine? I had an appointment to pick up the equipment, so we showed up 10 minutes early only to not be able to leave till 35 minutes past my appointment, so I'm already 20 minutes in the hole before I even leave your yard.

Rating:

1.0

I had an awful experience at the North Lansing U‑Haul and will never use this location again. The check‑in process alone took nearly 40 minutes because there was only one employee working the counter, taking about 20 minutes per person just to get basic assistance. After finally getting the keys, I was sent outside and told to open a text message to take photos of the vehicle from six feet away so the entire truck was visible. What they don’t tell you is that these photos are not accessible to the renter—only U‑Haul can see them, which becomes a major problem later. When I returned the vehicle, the employee came outside and nit‑picked every tiny scratch and mark on the truck. Then he pulled up the photos—on his phone—and claimed those marks weren’t there when I rented it. I had no way to verify whether those were even the pictures I took because I was never given access to them. To make matters worse, he claimed I told him the minor scuffing on the front left bumper happened at the hotel, which I never said. I only mentioned that it could’ve happened there cause I had no clue there was damage at all. He also added a “dent” in his report that simply does not exist. I have my own photos showing there is no dent, yet he still falsified the report. I have no problem, taking responsibility for damage of a vehicle, that is why I got the insurance about paying an additional $150 for a deductible. What I don’t appreciate is the false report in the inability to prove that the damage could’ve possibly been there before I left seeing that I could not access the photos that I had taken. It should be recommended to everyone to take your own photos and detailed of every scratch because the photos used for U-Haul are not for the renter.

Rating:

5.0

No improvements needed with Andrew & Jesse there you have customer service done perfectly!

Rating:

3.0

The truck I was driving needed a front end alignment badly. It pulled to the left making it feel like it didn’t want to stay in the lane of travel.

Rating:

5.0

The trailer handle to use the jack was rusted and snapped off and threw my car a bit but it was great experience going threw uhaul love the way it works its all straight forward

Rating:

5.0

Jessie Quintero was very friendly and offer to help me with the app and afte hours drop off

Rating:

5.0

Gregory was great as well however he had more interactions with my husband at turn in but from what I saw he was very nice and made the return quick and easy! Well done Gregory!!!

Rating:

5.0

Couldn't be better!

Rating:

5.0

All staff was very knowledgeable and helpful. Customer service is obviously important to them.

Rating:

3.0

Not a big fan of app and doing a self checkout and check-in with a cell phone. It was very cumbersome and time-consuming if you’re going to rely on customers to do what the employees did than the rates for all the extra things should be lower, like cost per mile. Did not realize that there were so many other fees attached to renting a truck, especially with the self service with cell phone.

Rating:

1.0

Very disappointing experience, especially as first-time customers. The mobile pickup link did not work, so we had to wait over an hour inside with only two people ahead of us because there was only one employee working. The mileage and payment process was not explained clearly, resulting in us paying roughly twice what we should have. We were also told to return the truck with 7/8 of a tank, despite receiving it with only 1/2 a tank, so we were charged for significantly more gas than we used. Overall, the experience cost us considerably more than advertised and wasted over an hour of our time. U-Haul needs greater transparency around fees and better staffing during pickup.

Rating:

5.0

Same at this location, the gentlemen that was working was great. It was a busy day there (college move-in time), he handled everything with a great smile and polite. Poor guy was the only scheduled on this shift.

Rating:

2.0

Incorrectly charged me for gas when I already filled it up to the indicated line when I drop off the vehicle

Rating:

4.0

It seems like there is more Customer demand /volumethan enough staff. Each time I was there there were lines of people and the guys working there seemed to overstretched. Don’t get me wrong. They had great service.

Rating:

3.0

I rented a 15ft to move some garage cabinets and tool boxes, around 2pm, because I spent 2 hours at a location across town where the inept people finally told me they couldn't help, the attendant told me to have the truck back by noon the next day. I sure that's what he said, because I told him if would take awhile to load and unload since im getting older, and recovering from a motorcycle accident. So I got a rude phone call the next morning telling me I was late and others are waiting on the truck. Yeah, I was charged a large late fee. So I canceled my reservation for a truck and trailer in 2 weeks, and no I won't recommend uhaul.

Rating:

2.0

The desk person was very good, truck was clean and worked fine. Getting truck was easy and returning was easy. Here is my issue, the gas in truck was not full, after leaving I pulled over and took a picture of gage and called uhaul back. He said no problem, just put the amount of gas you used back in tank and I will take care of it when you get back. When I got back I told the person that I put more gas in tank that I used. I just looked at my initial receipt, and they have a picture of a full tank. It was not full, when I looked at my final receipt it showed 1/8 tank yet to fill. I put more gas in truck than I used. NOT GOOD. I have used U-Haul over the years and that is why I went there and not Budget and others. This is not a big deal, however it is a manner of principal. If you want further information, you can call me. Reservation #: 79208140 Bob

Rating:

5.0

The agent I felt with was knowledgeable , helpful and kind.

Rating:

4.0

I trying to contact them they are recording machine. I told the employee to check my wife order and They did not see that my wife order online for queen size matress bag charge for 6.95 before taxes and then I get the matress bag and charge for another bag. So, I was charge for online order without a bag. I want my refund back for matress bag for not getting it that was online order. Thank you

Rating:

5.0

Very friendly staff outside. They were very helpful with directions. Lobby was full, and there was a guy cussing out the person behind the desk

Rating:

2.0

Andrew W helped me out, and while he was not able to solve my issue with being charged more, he did give me good information and ensured I received a digital and physical copy of my receipt. I’m glad I dealt with him and not the manager, Jessie, as Jessie was in the process of talking down to a customer next to me, interrupting and talking down to them.

Rating:

5.0

Jesse Q was AWESOME! He saved me from your Cedar St. location which was a NIGHTMARE! The Cedar street location did not honor my online reservation & could not provide the 15ft truck i reserved. in addition, the young lady behind the counter, completely unprofessional! She walked by the line of patrons whom were waiting in line as long as 45 mins & said "fuck" as she walked by. When I finally got to the counter she attempted to find a truck, kept muttering about how she wanted to quit this job, was answering personal texts, continued her expletives. I will never use Uhaul again. Penske will get my biz.

Rating:

5.0

Keep up the good work!

Rating:

1.0

I was treated very disrespectful at the location by the manager

Rating:

5.0

First of all, your website is terrible regarding the return of a vehicle after hours. I tried to call the 1-800 number to figure get someone to help us, it was over an hour wait! Apparently I wasn’t the only person having an issue returning a vehicle. Thankfully Andrew saved us! He was leaving work and saw we were still there in the truck and came to our rescue. He helped us out and saved us an hour at least for the 1-800 customer service wait. Thank you Andrew! He should get a raise for helping us off the clock.

Rating:

5.0

Uhaul always has the best employees. They are knowledgeable, understanding and always helpful.

Rating:

5.0

Everything went smoothly, from the online reservation, pick up and return.

Rating:

2.0

Very very very slow. Workers were friendly

Rating:

5.0

Excellent drop off experience. Friendly and professional.

Rating:

1.0

Stop double charging customers. I brought the trailer back 2 hours before it was due and got charged for an extra day anyway! I will tell everyone I know not to rent a u haul!

Rating:

3.0

Pay your employees more so they don’t suck at their jobs and not care. I got literally ignored today when a piece of equipment wasn’t working right and had to lower a trailer with my own car jack because the employee ignored me.

Rating:

2.0

I absolutely hated the dolly and moving sheet mounted in the back that would charge you if removed. They took up valuable space and made the experience more frustrating that necessary. Also the rate which UHaul charges for gas is insane. $3 more per gallon than any gas station in town. I hate uhaul

Rating:

1.0

Highly disrespectful staff. I was respectful throughout my interaction inside the building, but despite that I was treated unprofessionally. The employees could benefit from additional customer service and conflict resolution training. One staff member even appeared ready to escalate the situation physically, which was completely unacceptable. Once outside, I was no longer willing to tolerate that level of disrespect. Very disappointing experience.

Rating:

5.0

Staff there is very helpful and kind.

Rating:

1.0

Never recommend this store or uhaul

Rating:

5.0

Remove Auction Uhaul as a location for pickup or drop off. I had to switch from that drop off location because no one was there and I felt unsafe to leave the truck there.

Rating:

5.0

The guy that helped (same guy at pickup and drop-off) was absolutely great. Made the process super easy and even corrected an error with my reservation that was my fault.

Rating:

4.0

Have equipment that has been serviced or people that care enough to provide the service & equipment I paid for. Nothing extra but I gladly paid your organization for the use of your equipment but it did not seem to be a priority to let me leave with confidence in your company and equipment. I know this is going anywhere but look into so people that do business with yall don’t feel the same as I do

Rating:

4.0

When I rented the trailer, the process with Jesse was smooth, but the return took way too long, with me in the number-seven spot in line. Then, another guy came in, stood in line behind me for several minutes, gave up, and left. Thirty minutes to return a trailer that I unhooked and dropped in the return lane before coming into the store.

Rating:

5.0

Jesse was amazing, very helpful though the rental process

Rating:

5.0

Your customer service is amazing. I would not change anything. I'm a novice so I was walked through each step and had a few laughs as well.

Rating:

5.0

Very clean and curtious staff

Rating:

5.0

Good service

Rating:

4.0

Excellent customer service. I forgot her name, but she helped me. July 1st,

Rating:

5.0

The guy was amazing and very helpful

Rating:

5.0

Fast, easy, convenient and a fair price! What more can you ask for?

Rating:

5.0

The service we received at this location was excellent. Jesse and the other workers were very helpful and accommodating despite how busy it was.

Rating:

3.0

Stood in line for 20 minutes before I was able to pick up my reserved truck. Felt like the building was not adequately staffed for the amount of customers.

Rating:

5.0

Manager Jesse Quintero was very very helpful he does an outstanding job every time I seen this man if u can relay a message tell him I said ty for the great job he's done.

Rating:

3.0

Storage unit wasnt cleaned out

Rating:

5.0

The staff was great jesse quintero general manager was very friendly professional informing an walked me thru everything very quickly an very welcoming highly satisfied

Rating:

5.0

Jessie was a great help and took great care of me

Rating:

5.0

The guys that work there are very helpful and nice.

Rating:

5.0

The staff was fantastic, deserves a raise for sure. Moves are stressful. The staff was very competent and knowledgeable. And they were super busy. Very efficient.

Rating:

2.0

The storage Facility was fine but there has been so much confusion on the fact we did not receive the free month promotion after renting a one-way truck. They keep saying they will refund a month of the storage unit and it never happens. We have asked about it on 3 separate occasions. We are trying once again to get refunded for one of the months we were charged. There is also never enough assistance in the office, it is usually one person and you have to wait a while to receive help. The staff is helpful but it takes awhile to receive assistance.

Rating:

5.0

Very nice employees. Very helpful. Easy access to unit anytime I needed it. Appreciate all the help. Thnx. Employees Jesse and Greg were always very helpful with anything I needed. Every business could benefit from employees like that.

Rating:

5.0

Perfect for our situation

Rating:

1.0

My storage unit was broken into $3,000 of wheels and tires got stolen out of it and no one wanted to do anything about it no one wanted to answer questions then I stopped my storage unit and that was November of 23 and all of a sudden I understand that I have the storage unit until 7:00 or 24 one person told me to come and get my belongings next person I could not get a hold of anybody called corporate kept on calling the U-Haul on North Street no return phone calls..... and I was getting the runaround and I called corporate and corporate would call U-Haul on North Street and said that they return my call No Such return. If you go back on the records you can see that I use U-Haul for several things I rent numerous times car dollies car trailers trailers and Storage and I am not happy at all and I would like someone to contact me. Thank you! Greg [redacted] [redacted]

Rating:

3.0

While moving out of my unit I noticed that all of my stuff has gotten wet and was growing some sort of fungus or mold from the wet/dry. The driveway in front of my unit flooded regularly and made it hard to access the unit due to very muddy conditions, including move out day.

Rating:

2.0

Storage unit flooded, property was water damage with mold and rust. Went to close my account with UhAul and was still charged.

Rating:

5.0

The HUMANS at the storage in North Lansing are BEAUTIFUL. My mother passed away in the winter. The first men in November were very VERY helpful. I came back to remove my belongings from my unit in May. They helped me navigate my life some more with love and grace. Thank you

Rating:

5.0

Drive in front of my unit was water and mud which was splashing up on door and my lock. Lock was getting very hard to open due to water and dirt inside it . At some point I’m going to need something from inside my unit and I’m gonna have to have them drill out the lock turning a 5 min stop into an unexpected half hour or more

Rating:

5.0

Cody and his crew were outstanding! Will definitely do business with Uhaul again! thanks

Rating:

4.0

Thank You for keeping my belongings stored for me.

Rating:

5.0

good luck!

Rating:

5.0

Thank you for your kindness and helpfulness 👍

Rating:

5.0

Jesse is awesome thanks for your help

Rating:

1.0

Unit had mold develop. We had to throw away half of what we had in there due to water damage and mold. The workers were no help at all.

Rating:

5.0

Unit ceiling had water inside after raining

Rating:

5.0

Great service

Rating:

1.0

The unit was dirty had to wait for it to be cleaned. Door did not close correctly. Employees at store were not helpful at all, was told I'd have to pay movers to move items after I was leased a storage unit that is not properly working

Rating:

4.0

In winter drive to storage unit was not plowed. No lights if come after dark

Rating:

1.0

I’ve been in a long time U-Haul buyer I am using renting trucks from you guys I drove a truck from Florida and piggyback from Tampa to Clearwater Michigan had a little difficulty what’s the tires it was a brand new truck they took me from Tampa to Georgia two days cause the tires One tire had a bad bleed and your balance is off balance .I call made A guy come out and change it he said your front end is off alignment I it from Middle of Georgia to Clearwater Michigan and one day and I had to go to Dewitt Michigan because your U-Haul place was on 27th in Lansing. You guys said you were going to reimburse me when I did that and August but I never got reimbursed for the trouble on sorrow but Use U-Haul.I asked the store person if I could deliver trucks to state to state she told me to go to grand Rapids I would love to do that I love driving my number is [redacted]

Rating:

2.0

I tented a storage unit and truck bcuz I had 24 hours to get my belongings from my current residence. I paid for the storage specifically ask the gentleman before I left if the storage would be unlocked before I got back because U-Haul lock was on it and he said yes he would take care of that. This was 2 hours before they close I come back with a whole entire load out of my house and the lock was still on it oh, they were already closed oh, so I couldn't drop my belongings off to go back and get the rest of my things. The next morning I waited over 3 hours just to find out that this door is rented was already rented and it took me another two hours to find a new storage. Why I got a new storage I do not know because I lost all my belongings because I didn't get them out of my current residence in enough time. So out of my entire house all I got was the things from the shed. And I also only got a refund for the storage unit. Considering I had to pay for the moving truck but yet didn't get to use it because I had nowhere to put my things. He don't have to worry about that now cuz they're all gone, thanks again U-Haul

Rating:

5.0

My only complaint is that the door on my unit tended to get stuck. But any time I couldn't open it myself the staff were more than willing to help me out. So overall it wasn't a detriment, just a slight annoyance.

Rating:

1.0

Many phone calls promised from many people and I get nothing except more failed promises. I tried branch employees....national call center...and going through your Facebook page....I get no solutions just empty promises and ME having to constantly call cause no one apparently is interested in service.

Rating:

4.0

The staff were great. The storage unit was filthy; glad I had a large broom and time. I also am concerned that I have to sit on the ground to see my lock combination and when it snows both I will be cold and the lock will be covered in snow.

Rating:

2.0

When we would go to our unit there would always be an extra lock on our storage unit. There was NEVER ANY REASON FOR IT. We paid for 24 hour access, never did we pay late and the general manager would put the extra lock on our unit so we couldn't get into when we wanted. We would ask the young man that was working and he had no idea why the extra lock. Also when we took our storage elsewhere there was mold all over all my stuff and the floor was wet. Destroyed alot of my antique furniture Destroyed. I will never recommend this place for storage units.

Rating:

5.0

Very helpful when needing to close the storage door, are to open it. Also the day of getting my storage empty I was also helped.

Rating:

5.0

The staff was very professional and accommodating. It was a smooth transaction from start to finish.

Rating:

4.0

Very nice staff. Easy drive up to the door.

Rating:

5.0

The new Manager at this location appears to be doing a great job, improvements are being made to the facility and the staff is very helpful and friendly. Thank you.

Rating:

5.0

Jordan, the manager and her staff were efficient, friendly and very helpful. I highly recommend this place

Rating:

5.0

Staff is helpful. All went well.

Rating:

5.0

It was very busy and there seemed to be some unexpected turnover in Management and staffing. New Manager was good and seemed to be passionate about her job. Two workers were very friendly/helpful.

Rating:

5.0

The manager was very nice and friendly and seemed to to try to help me with my storage . Thank you Ms Jordon for understanding me and trying to help me . The best storage in town and worth the $$$$

Rating:

3.0

lack of staffing in facility, which led to lack of security and slow/no customer service, especially via phone Employees were friendly

Rating:

2.0

Calling Uhaul for access for Ubox 24 hours in advance did not actually put me on a schedule for local forklifters, staff was frustrated. Male staff unprofessional. One swore at me on Dec. 15.

Rating:

4.0

Alex provided great customer service, he is courtious , helpful and well informed. Our truck was clean as was our storage unit. would recommend them to other people.

Rating:

5.0

Alex went out of his way to help when our cargo van's electrical didn't work when towing Uboxes. Ended up renting a truck on a very busy college move in weekend. Very helpful staff!

Rating:

2.0

UHaul should invest more resources into the UBox program. We experienced different levels of customer service, including local offices routing us back to regional offices with questions. Not effective

Rating:

1.0

This branch has been stealing money from my credit card; they have made 5 random transactions on my credit card totaling almost $200 and only 3 of them have been refunded. They refuse to call me back.