Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was VERY disappointed that we could not get the equipment (10' truck) in Grand Island where we were loading. Instead, we had to drive TO Grand Island as well as back to Lincoln. We were allowed extra miles, but it did alter our plan.
Tyler B.
Rating:
5.0
Customer did not leave a comment.
Amy B.
Rating:
5.0
Customer did not leave a comment.
jeff H.
Rating:
5.0
Customer did not leave a comment.
Jennifer T.
Rating:
5.0
They were extremely busy but the staff was really good about taking care of customer
Troy S.
Rating:
5.0
Customer did not leave a comment.
Kay D.
|
Overall Experience
Rating:
5.0
No
Steven S.
Rating:
4.0
Customer did not leave a comment.
Gabriel F.
Rating:
5.0
Customer did not leave a comment.
Milan W.
Rating:
5.0
Customer did not leave a comment.
James M.
Rating:
5.0
Dope service all the way around!
Joshua C.
|
Overall Experience
Rating:
2.0
Never got notification of any security changes. Staff was rude and acted like they just didn’t care. Would never recommend this storage place to anyone!
EILEEN T.
|
Overall Experience
Rating:
5.0
I was very happy with the simplicity and ease of renting the truck I needed. I will use these people in the future if I have a need!!
james P.
Rating:
5.0
Easily the cleanest and best run U-haul location I've ever visited. David Perez was on top of it. Every U-haul location needs a guy like him running it.
Scott S.
Rating:
5.0
Customer did not leave a comment.
Miguel S.
Rating:
5.0
Customer did not leave a comment.
Jessica S.
Rating:
5.0
Customer did not leave a comment.
Sheri H.
Rating:
5.0
The staff was very friendly and courteous! They really did help with what I needed. Thank you!
Chris A.
|
Overall Experience
Rating:
5.0
Nothing really...very good service
Jeff C.
Rating:
5.0
The staff at move in was very helpful. The facility is clean and easy to navigate with very helpful carts. Thank you for a great storage experience.
Kathrine E.
|
Overall Experience
Rating:
5.0
Dave and Jarrad were great to work witb.
Jeff c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taylor B.
Rating:
3.0
Customer did not leave a comment.
Samantha K.
Rating:
5.0
Customer did not leave a comment.
Dana D.
Rating:
5.0
Customer did not leave a comment.
Kellie I.
Rating:
5.0
Customer did not leave a comment.
Samuel P.
Rating:
5.0
Customer did not leave a comment.
Shane S.
Rating:
3.0
Customer did not leave a comment.
Isaac V.
Rating:
5.0
Customer did not leave a comment.
abbie h.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John w.
|
Overall Experience
Rating:
5.0
Check in and check out processes were efficient and easy. Facility was clean and well-maintained. Easy to access.
Annalisa B.
|
Overall Experience
Rating:
5.0
Nothing
Marie-Claire K.
Rating:
5.0
Great customer service.
Kurt U.
Rating:
5.0
Customer did not leave a comment.
Abigail H.
Rating:
5.0
Customer did not leave a comment.
Tony K.
Rating:
5.0
Customer did not leave a comment.
donald m.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin M.
Rating:
5.0
Customer did not leave a comment.
Rich P.
Rating:
4.0
Create a system to back up your workers when there is a mix up.
Tiffany K.
Rating:
5.0
Customer did not leave a comment.
John H.
Rating:
5.0
Customer did not leave a comment.
Samuel M.
Rating:
5.0
I had been renting to climate controlled storage units from before it became a U-Haul location. Although I didn’t have any negative experience with the old owners, the quality of facility maintenance and the expanded hours, especially with the office staff, were definite welcome improvements. These folks are super professional
JOHN P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pat S.
Rating:
5.0
Customer did not leave a comment.
Wanda P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John F.
Rating:
5.0
Customer did not leave a comment.
Katryna H.
|
Overall Experience
Rating:
5.0
At this time, I have nothing to recommend. This location is the best U-Haul place I have had business with. this is the best in my opinion.
Donald G.
Rating:
5.0
Customer did not leave a comment.
Jacqueline G.
Rating:
5.0
Customer did not leave a comment.
Philip A.
Rating:
4.0
Customer did not leave a comment.
Bobbi K.
|
Overall Experience
Rating:
5.0
This place is ran like a well oiled machine.
kelly w.
|
Overall Experience
Rating:
5.0
Very efficient
Kelly W.
Rating:
5.0
Customer did not leave a comment.
Eric W.
Rating:
5.0
Customer did not leave a comment.
Baofeng Z.
Rating:
5.0
Customer did not leave a comment.
Douglas M.
Rating:
5.0
Customer did not leave a comment.
Mark F.
Rating:
5.0
Customer did not leave a comment.
Scott C.
Rating:
5.0
David was awesome.
Scott C.
Rating:
5.0
Customer did not leave a comment.
Khamees A.
Rating:
5.0
Customer did not leave a comment.
Jacob L.
Rating:
5.0
Customer did not leave a comment.
tasha C.
Rating:
5.0
Customer did not leave a comment.
Paul K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason J.
Rating:
5.0
Customer did not leave a comment.
Skyler W.
Rating:
3.0
The truck smelled like smoke. I'm not sure what can be done to improve that, but it was giving me a headache, and this is embarrassing but it made my asthma worse too haha
Emily M.
Rating:
5.0
Courtney was very help, explained everything we needed to know...we will make sure we will tell our friends.
DEBORAH S.
Rating:
5.0
David and his team were awesome! The service was fast and friendly. I was given clear purposeful direction and they delivered exactly what was promised. My thanks are to David and his team for going above and beyond to make the whole experience great!
Shane P.
Rating:
5.0
Customer did not leave a comment.
Daniel S.
Rating:
5.0
Mr. Perez was very professional and I was treated like a friend. Excellent service. Thank you
JEFF H.
|
Overall Experience
Rating:
5.0
Great service and ready right at morning opening
Jeff C.
Rating:
5.0
Very very friendly and clean! Thank you drop off easy and understandable.
CHRISTOPHER A.
Rating:
5.0
Customer did not leave a comment.
Miranda R.
Rating:
5.0
Always greeted in a courteous manner and treated with great respect and value.
Rebecca G.
|
Overall Experience
Rating:
5.0
This place is ran like a well oiled machine!
Kelly W.
Rating:
5.0
Customer did not leave a comment.
Samuel W.
Rating:
4.0
The vehicle smelled of cigarette smoke, gave me a terrible headache. Just would have preferred one that did not smell.
Zchodae W.
Rating:
5.0
Best renting experience ever. Quick, organized, incredibly efficient. Highly recommend.
Mark E.
Rating:
5.0
Everyone was absolutely amazing helpful, considerate, punctual and professional with a touch of fun. The property is very well kept the cleanest I've seen in all honesty. Thanks to all the staff for the wonderful storage and truck rental experience. Best wishes and thanks again.
Linnice M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer M.
Rating:
5.0
Customer did not leave a comment.
Kenneth M.
Rating:
5.0
Customer did not leave a comment.
ROYCE P.
Rating:
5.0
Customer did not leave a comment.
LISA A.
Rating:
4.0
Customer did not leave a comment.
BRENNEN G.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Michael H.
Rating:
5.0
Customer did not leave a comment.
Waylon M.
Rating:
1.0
They gave me the wrong key. Charged me twice for my truck. The tank was on E. Truck was dirty.
Danielle P.
Rating:
5.0
Customer did not leave a comment.
Jason B.
Rating:
5.0
Customer did not leave a comment.
Alexander C.
Rating:
5.0
Customer did not leave a comment.
Justin T.
Rating:
4.0
The truck loading door needed some grease - very difficult to lift.
Steven M.
Rating:
5.0
In and out; very pleased.
JEFFREY C.
Rating:
5.0
Excellent staff!
Janis G.
|
Overall Experience
Rating:
5.0
Customer service call wait times are outrageous. I waited for over 40 minutes for a CSR to answer the phone, TWICE. I eventually had to physically go to the store to speak with someone about a lost item.
Rebecca C.
Rating:
5.0
The gentleman that helped us was extremely helpful and friendly. Would rent from you again. Thank you for great customer service.
Mark B.
Rating:
5.0
Customer did not leave a comment.
sapp P.
Rating:
5.0
Customer did not leave a comment.
Wyhett A.
Rating:
5.0
Customer did not leave a comment.
Kyle K.
Rating:
5.0
Customer did not leave a comment.
Patrick S.
Rating:
5.0
Customer did not leave a comment.
Margaret A.
Rating:
5.0
The girl there came right out as I pulled in and I was on my way in less than 5 min with a printed receipt as well as an emailed receipt.
Jeff K.
Rating:
5.0
Customer did not leave a comment.
Carrie L.
Rating:
5.0
Customer did not leave a comment.
Jayden K.
Rating:
5.0
Customer did not leave a comment.
ADRIAN C.
Rating:
4.0
Keep lots of blankets in stock. I ended up buying 8 blankets. Hope they have at least 24 when I move out of storage units.
Kris M.
Rating:
4.0
My only problem is the fact i spent a few hours getting on hold getting told thry are trying to figure out about a truck because of the fact it wasn't there when i went to get it still waiting on my 50 bucks
Esha W.
Rating:
5.0
The employees made it very easy to drop off the vehicle and get the receipt.
JONATHAN C R.
Rating:
5.0
Customer did not leave a comment.
AMY P.
Rating:
5.0
Customer did not leave a comment.
Ivan B.
Rating:
5.0
Customer did not leave a comment.
jeffery F.
Rating:
1.0
As I was getting out of the truck to drop it off, right outside the door, the woman who worked there walked out, locked up, and drove away. I was standing RIGHT THERE. She drove out of the lot right past me, and was on the road BY 7 P.M. which is when the store was supposed to have closed...she left a customer standing at the door and locked up BEFORE CLOSING TIME. I will recommend anyone who I know is moving to chose a different location in Lincoln, I have never experienced this level of unprofessional behavior in the over 30 years I have used U-Haul for moves locally and long-distance. HORRIBLE, consider firing this completely useless worker.
Lisa A.
Rating:
5.0
At this location what is there to improve. The agents are courteous and quick with service. I used this location twice and spent minimum time on both occasions receiving the rental and turning it in. In fact the latest return, the agent knew the rental was going to be re-rented in a coupe of hours, so the agent unhooked it in the main lot. That's service!
Donald G.
Rating:
5.0
Customer did not leave a comment.
dale v.
|
Overall Experience
Rating:
3.0
They made us go back to find our truck that they said was running, we grabbed the wrong truck and didn't realize until we were gone. We had to return that truck and get the right truck which delayed our move times. Usually vehicles are brought up to the customer and they explain things. This experience we had to find our truck in a line of other Uhaul vehicles. After getting correct truck things were fine. But this was definitely not one of my good experiences with U haul.
Darin D.
Rating:
5.0
David and his crew are the best.
Jacob L.
Rating:
5.0
Nothing at all everything perfect
janice S.
Rating:
5.0
This was the easiest Uhaul transaction I have ever been through. The truck was super clean, the store was really clean, and all staff I had interactions with were very friendly and amazing.
Tiffany P.
Rating:
5.0
Customer did not leave a comment.
Michael D.
Rating:
5.0
Great service
Craig P.
Rating:
5.0
I had a great experience, the staff was knowledgeable, polite and friendly. The facility was well maintained and equipped with everything I needed. I will advise all my friends and family head there for all the moving and storage need. You guys were amazing, thanks.
Cliveland G.
Rating:
5.0
They made sure to show me they valued my business!
Emily H.
Rating:
1.0
I reserved a truck over a week before my move. The day of my move I received a txt from uhaul saying to call them. I called and was told that the truck I reserved was no longer available. They told me there would be another truck, but it would be an hour and a half later than my scheduled time. I received a confirmation txt with the time and the same pick up location. I went to pick up the truck and was told that they didn't have one available, even though I had confirmation of it. They found one at their other location that I could use, which was several miles away. By the time I finally got a truck it was 4 hours later than the time I had reserved. Not one person apologized for the inconvenience, they acted like I was an inconvenience to them. I will never use uhaul again, Budget is cheaper and easier to work with. Moving is stressful enough, renting a truck that you pay a decent amount of money for, should be the easy part!
Lindsey T.
Rating:
4.0
Customer did not leave a comment.
christine B.
Rating:
5.0
Customer did not leave a comment.
tombe l.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lyle c.
|
Overall Experience
Rating:
5.0
Thank you and the young lady office worker in on 1 14 2021 was awesome! :)
sherryll r.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danielle C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nellie S.
|
Overall Experience
Rating:
5.0
I didn't understand how to get in the storage unit after hours so my son called the manager cell phone and he answered. I was very happy to be provided assistance even after uhaul was closed.
Ruby W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDREA W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TERRY H.
|
Overall Experience
Rating:
3.0
I thought was a little high. But was available when I needed one. Really helped getting a month free.
Susan H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sean S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laurie G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laurie E.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lisa w.
|
Overall Experience
Rating:
5.0
David Perez is great to work with!!!!
Mark M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alex S.
|
Overall Experience
Rating:
5.0
The unit was very clean, recommend
ardith w.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAWN H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
chelsey s.
|
Overall Experience
Rating:
4.0
even though everything in the unit was ruined the customer service was beyond exceptional.
John D.
|
Overall Experience
Rating:
5.0
Easy check in and check out process. I worked with Jared and David. They were extremely helpful. Although this isn’t the closest unit to my house, I’d rent here again in a heartbeat. Everything went so smoothly. Best storage unit ever!
NICK R.
|
Overall Experience
Rating:
5.0
As an older handicapped person, I couldn't have asked for a more helpful management group to serve me, David Perez was phenominal. Thank you again for great storage facilities - Elizabeth Olsen
Elizabeth O.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John L.
|
Overall Experience
Rating:
5.0
We worked with David and Ashley and will never find customer service like this anywhere!! They were always helpful, always willing to suggest products during our packing and moving, and were all around wonderful to work with!!! If EVERY experience with UHaul could be this good we would consider staying with them, but the company needs some work on their customer service -- go to David and learn how to do it correctly!!!!
Todd P.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Theodore M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jackson w.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terry A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerry A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
adrian r.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Madison W.
|
Overall Experience
Rating:
5.0
Convenient location.
CAROL B.
|
Overall Experience
Rating:
5.0
This has got to be one the nicest storage facilities I’ve ever used. The convenience of the carts outside our storage units was excellent! The kind courteous and helpful staff was the best!!!!
Neil k.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LUCILLE R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
April Y.
|
Overall Experience
Rating:
5.0
The owner David was so helpful. Made my experience 10x better. Wasn't expecting to be this satisfied. Would recommend!
Macy P.
|
Overall Experience
Rating:
5.0
David was great. Very friendly, and was easy to work with.
Steve L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERIC B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DALTON T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle L.
|
Overall Experience
Rating:
5.0
I loved and if I have to move or storage again I'll be back. Keep up the great work.
Cheree W.
|
Overall Experience
Rating:
5.0
Your business and staff made my move so easy. I was very happy with everything. Thank you so much!
Nicole M.
|
Overall Experience
Rating:
5.0
It was a very pleasant experience. Would not go anywhere else for storage/uhaul needs!
Beverly S.
|
Overall Experience
Rating:
5.0
great place to store! the staff was very kind and were ready to answer all my questions. super happy i went with them!
Carolyn M.
|
Overall Experience
Rating:
5.0
fell on hard times but david worked with me so plz
kristy w.
|
Overall Experience
Rating:
5.0
Very professional and customer friendly
John V.
|
Reservation
Rating:
4.0
Employees were helpful and informative. if i need a unit again i would consider this location.
Michael W.
|
Overall Experience
Rating:
5.0
The owner and staff were all so polite and helpful with the entire process. Communication was great. The units were clean. They made my long move so easy and I appreciate that so much.
Nicole M.
|
Reservation
Rating:
5.0
I moved from Florida to Nebraska using U-Haul. When I arrived I received one month free storage. I was impressed with your business practices.
Deb V.
|
Overall Experience
Rating:
5.0
This facility has all very nice employees! Plus David went above and beyond and I will be forever grateful! I’ll recommend you every chance I get! Thank you so much!
threasa g.
|
Overall Experience
Rating:
5.0
David Perez was very accommodating and helpful. Went above and beyond to help make my move in and out as easy as possible.
Kyle C.
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff.
Harold W.
|
Overall Experience
Rating:
5.0
Good place I’ll recommend all my friends if any looking for storage or usual rental.
NGOC N.
|
Overall Experience
Rating:
5.0
Robert was extremely helpful and very kind. Would definitely recommend you all to my friends!
Sheldon C.
|
Reservation
Rating:
5.0
I like this storage facility, not only that they have control climate but has been good with me through the time I been with you all and I really enjoy the size of my storage cuz it the right size
kimberly l.
|
Reservation
Rating:
5.0
I had a very pleasant experience, especially with the manager. He made sure everything was as easy and convenient as possible!
Lindsay H.
|
Overall Experience
Rating:
3.0
My only comment is the obvious issue they are having with the absence of a security fence.
MIKE W.
|
Overall Experience
Rating:
3.0
Storage units r secure & clean. Office wise they didn’t have their stuff together. The bill was messed up & took multiple calls and over 2 weeks before it was fixed and they locked me out of my unit!
TRACY C.
|
Overall Experience
Rating:
5.0
Great place! Clean, well lit, secure and the staff are ver friendly and helpful!
SHELBY N.
|
Overall Experience
Rating:
5.0
Everything was great and the staff were very helpful!
Meagan W.
|
Overall Experience
Rating:
5.0
Good customer service
Annie B.
|
Overall Experience
Rating:
5.0
Awesome job! They really made the drop off and finding the storage space easy. Very good experience!
Robert G.
|
Reservation
Rating:
5.0
This place was great. The staff was very helpful and went above and beyond to meet our needs.
Tyrel F.
|
Reservation
Rating:
1.0
Too expensive
Justin K.
|
Overall Experience
Rating:
2.0
While our experience at the storage unit has been good thus far, I cannot say the same about the moving truck rental as our truck was not available as confirmed.
Mariah N.
|
Reservation
Rating:
5.0
All the staff that I have dealt with have been very friendly and helpful
Corey W.
|
Overall Experience
Rating:
5.0
Everyone was very attentive and made sure our needs were taken care of .
Meagan W.
|
Overall Experience
Rating:
5.0
Great
Jeff R.
|
Overall Experience
Rating:
3.0
Was a great place the last 2 years. Once U-Haul took over it seemed to be more about money and less about the customer.
CHAD D.
|
Overall Experience
Rating:
5.0
No problems
BARBARA D.
|
Overall Experience
Rating:
5.0
Very friendly, easily accessible, very clean units.
Jacklyn C.
|
Overall Experience
Rating:
5.0
My entire household furnishings and personal property were stored for a year and a half. Everything is in good shape. It was great not to worry about it. I would highly recommend this storage site.
KATHY S.
|
Overall Experience
Rating:
5.0
Great customer service and the location is convenient for me.
Darius H.
|
Reservation
Rating:
5.0
I have used this facility three different times. . And every single time it is been a wonderful experience and they are very helpful and the place is kept very clean. I would recommend it to anyone.
TROY B.
|
Overall Experience
Rating:
5.0
Great storage facility
TRAVIS T.
|
Overall Experience
Rating:
5.0
Would really like a climate controlled unit large enough for a car.
KENT P.
|
Overall Experience
Rating:
5.0
Staff is always friendly and helpful. The property is well maintained.
JACKIE S.
|
Overall Experience
Rating:
2.0
One month in advance a 20ft truck had to call The Day I had scheduled find out where to pick it up did not have a 20ft available they said they had a 26-ft to Close to use another location 15ft.
ROGER L.
|
Reservation
Rating:
4.0
Not a problem, just a convenience item. I wanted to get something out of unit after 10. I think it would be acceptable to allow access after hours a couple of times a month for things like that.