Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The store on N 48th had all their equipment booked and they did not appear excited to help us or problem solve. We drove all the way to Fletcher and we are so glad we did. They found us an immediate rental for two days and treated us with respect and kindness. The store manager was very accommodating and helped us problem solve and pivot. We were able to help our 93 year old father-in-law/veteran and 78 year old mother-in-law obtain a trailer and move from their house to their apartment for a very affordable price with a great 26 foot truck.
JEFFREY S
Rating:
5.0
Customer did not leave a comment.
Joseph S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CALE M
Rating:
5.0
Customer did not leave a comment.
bethany c
|
First Impressions
Rating:
5.0
Had mix up with my storage but fixed the problem
Brandon W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Matthew G
|
First Impressions
Rating:
4.0
There was initial confusion about a separate 24 hour access location that delayed us from moving items when we needed to so there was some frustration but after that we were able to make it work
Conni K
|
Overall Experience
Rating:
5.0
My experience with the U-Boxes was super good. The drivers were friendly and helpful. The boxes themselves were clean and a good size. It was helpful to have the fresh and clean padding blankets. I would highly recommend using U-haul U-Boxes
NANCY B
Rating:
5.0
Customer did not leave a comment.
DANIEL M
|
First Impressions
Rating:
5.0
The customers service was outstanding
DANIEL M
Rating:
5.0
Customer did not leave a comment.
Riley M
|
Overall Experience
Rating:
5.0
Every staff member that I dealt with was awesome. Above and beyond. I would definitely refer everyone to you. The u boxes are the only way to move. Affordable and convenient.
DANETTE F
Rating:
1.0
Better training for employees. I rented a trailer & needed to drop off at a different location. I was not told in advance that it would not be allowed. When I returned the trailer I was met with a rude employee. So now, the first employee lacked training & the second one was rude. As I was unhitching the trailer, this guy says, "I'll do it", as if i wasn't capable. He unhitched the trailer & shoves my hatch down manually. I let him know that it was electronic. He responded back very condescending & says well what do you do in case if the electronics doesn't work. He kept saying, right, right. NOT appreciative in the least. I will never conduct business with this Uhaul location again!
LISA H
Rating:
4.0
We still need our final return receipt from Saturdays 6/7 rental return.
DAVID O
Rating:
5.0
I was very impressed with the service at this location. When we picked up the truck their system was down but the person who helped us was very calm, professional and helpful (I wish I would have gotten his name - on the receipt it says Julian B.). After I returned the truck, I realized I was overcharged (by alot)!. I called this location and spoke with Julian, and he was super helpful and professional and got it taken care of. I had to go about an hour out of my way to get the truck because they did not have a truck where I had originally requested, so that resulted in a lot of extra time and miles for me - but the service that I received from Julian and the team at 1930 Fletcher Ave in Lincoln, NE made up for it. I hope that U-Haul takes good care of them - you are lucky to have them on your team!
amy m
Rating:
5.0
Dave and his staff have always been so helpful when I’ve come to the mainland to visit family and friends. Great customer service. Many thanks.
Mark H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John L
Rating:
4.0
Customer did not leave a comment.
DOUGLAS K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James H
Rating:
5.0
Customer did not leave a comment.
danelle h
|
Overall Experience
Rating:
5.0
Getting reservations for the truck and for the self storage unit or is easy as always truck and storage unit were in flawless condition ready for us.
Paul H
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Daniel S
|
First Impressions
Rating:
2.0
The worker was very rude and left 10+ minutes before the actual closing time (7pm). It was my first time renting and we had some questions but he blew me off and was not helpful at all.
Denise K
Rating:
5.0
Customer did not leave a comment.
David S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TONY Y
Rating:
5.0
Customer did not leave a comment.
ANDY O
Rating:
5.0
Customer did not leave a comment.
MICHAEL H
Rating:
5.0
Nothing
DAVID H
Rating:
5.0
Customer did not leave a comment.
Turza M
|
Overall Experience
Rating:
4.0
I still wand the plastic wrap i paid for.
Lori L
|
First Impressions
Rating:
2.0
I couldn’t pickup my reserved trailer for 20 minutes because the system was down. When I got to my location to move I realized that I didn’t have my moving blankets that were supposed to be with my reservation. I ended up having to go to a different U-Haul the next morning to correct the issue myself.
Daniel H
Rating:
4.0
Customer did not leave a comment.
angel b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KLINT K
Rating:
5.0
Customer did not leave a comment.
Shawn B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
LORI B
|
First Impressions
Rating:
5.0
Not sure
Jeffrey H
Rating:
3.0
That good but service need to be speed and I alright with that tks
GORDON C
Rating:
5.0
Customer did not leave a comment.
Sharon M
|
Overall Experience
Rating:
5.0
We have used this location many times in the past and they are absolutely excellent!
JOHN L
Rating:
4.0
Customer did not leave a comment.
WILLARD S
Rating:
5.0
Customer did not leave a comment.
STANLEY S
Rating:
4.0
Installations should be treated like they’re making that install on their own vehicle. Do each on with pride. Mine seems a bit half assed.
Ty C
Rating:
5.0
Just like always, in, out and on my way quickly. Top notch team at this location.
JOSEPH P
Rating:
5.0
Customer did not leave a comment.
CHERYL O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAY W
Rating:
4.0
Customer did not leave a comment.
TIMOTHY M
Rating:
5.0
Customer did not leave a comment.
Linda W
Rating:
5.0
Customer did not leave a comment.
DAVID G
Rating:
5.0
Customer did not leave a comment.
STANLEY S
Rating:
5.0
Working with this location was so easy and the service was very friendly. Karen was really informative. Kortney was so helpful and made the whole process a breeze.
Meghan O
Rating:
5.0
Customer did not leave a comment.
TASHA C
Rating:
5.0
Max was very kind and helpful. Very down to earth. If we had more people with his compassion this world would be better. Please give him praise for excellent customer service. Pay raise , a Trip, and a new vehicle. Thank you Donna lewis
DONNA L
Rating:
5.0
This location was excellent and flexible for time drop off
MD M
Rating:
3.0
It was very busy and I didn’t have time to wait for agent to do a full walk around.
agnes r
Rating:
5.0
Reliable and easily accessible
Oksana D
|
First Impressions
Rating:
1.0
The truck had an empty tank of gas when we picked it up, yet we were asked to return it with a full tank. We drove less than 20 miles with it.
MORIAH B
Rating:
5.0
The storage unit size/type we needed was not available to us. I wish your company would offer the indoor units at the same price as the outdoor units when this happens. You also need to consider offering military a discount.
DENISE A
Rating:
5.0
Customer did not leave a comment.
Robert D
|
Overall Experience
Rating:
5.0
The staff was helpful and friendly. Definitely a safe and convenient way to store personal belongings.
NDERSON D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Charlene M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James D
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
CHARLES M
Rating:
5.0
The best experience I've ever had with uhaul. Thanks for making my moving process seemless!
ASHLIE P
Rating:
5.0
The manager, David Perez, helped me return my vehicle and he was amazing! He was professional, friendly, and very efficient! I would recommend this location to others based on my experience with the rental process.
Amzi A
Rating:
5.0
Customer did not leave a comment.
Arnubio V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH W
Rating:
5.0
Customer did not leave a comment.
GALE G
Rating:
5.0
Customer did not leave a comment.
Halle B
Rating:
5.0
Customer did not leave a comment.
Ronald V
Rating:
5.0
I cannot think of anything that could make the experience better! VERY well oiled machine and the process was amazingly smooth and fast both checking the equipment out and then back in later in the day!
MICHAEL S
Rating:
5.0
Customer did not leave a comment.
Randy F
|
Overall Experience
Rating:
5.0
So thanks
HAITHAM E
Rating:
5.0
I answered yes for clean, but occasionally there were trash items left on carts (this past Wednesday there was a super c cup left on a cart for at least 2-3 days) but overall it wasn’t too bad
OLIVIA P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julie M
Rating:
5.0
Customer did not leave a comment.
jacqueline v
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEAN S
Rating:
4.0
Customer did not leave a comment.
Wayne B
|
Overall Experience
Rating:
5.0
Both pickup and return was quick and easy. I did not have equipment reserved but knew this location was big enough to have a trailer that would work.
HUGH H
Rating:
5.0
Perfect service and fast everything nice
Alberto R
Rating:
5.0
Customer did not leave a comment.
KESSA R
Rating:
5.0
Customer did not leave a comment.
MICHAEL B
Rating:
5.0
Great, friendly staff. Great place to use.
mike a
|
Overall Experience
Rating:
5.0
Service was Efficient and the information was presented Effectively. The Policies and Procedures are straight forward. Moving in the next day was smooth. Zero issues to report.
robert n
|
First Impressions
Rating:
1.0
Everything went fine at the beginning. When I returned my rental, they charged me 400 miles instead of 30. I had the van out for 4 hours.
JOHN B
Rating:
4.0
Fast and easy
GLENN S
Rating:
5.0
Customer did not leave a comment.
COLE S
Rating:
1.0
Had wrong number on file didn't receive much that it was going to be sold. I had to change to correct number which was I gave when did this. Plus was in the hospital and non function till recently now to late. Also there is LPS property in there that needs to go back as well federal government equipment
mali m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ASHLEY T
Rating:
5.0
Customer did not leave a comment.
xavier a
|
Overall Experience
Rating:
5.0
The employee who helped me was incredibly helpful and efficient. He was able to answer the few questions I had immediately. The trailer I rented was in pretty good shape and served its purpose phenomenally.
DERREK M
Rating:
5.0
Customer did not leave a comment.
patty u
|
First Impressions
Rating:
5.0
My suggestion would be to power-wash equipment before rental use so it looks amazing. The equipment has been pretty dirty when I have rented in the recent past.
KARL K
Rating:
5.0
Customer did not leave a comment.
Jeff V
Rating:
5.0
Qick and easy return. Keep up the good service.
BRIAN Y
Rating:
5.0
Highly recommend this U-Haul storage facility. Employees are friendly, courteous, and professional. Facility is very nice and easily accessible. Will definitely do business with them in the future if the need arises.
Marlea T
|
Overall Experience
Rating:
5.0
Overall, a good experience this time. Other than having to wait a minute or two at the desk, things went quite smoothly. Customer service was good. We ended up needing to change which truck we rented. The change was made with ease. Upon returning the vehicle, we were met by one of your employees who was quite professional in how the return was handled. He was polite and respectful.
RODNEY R
Rating:
5.0
GM at Fletcher Street location is absolutely wonderful, An active listener to customers situations and keeps things positive. Willing to do his best to work with the customer to benefits everyone. Thank you very much for your great customer service.
Katrina H
|
Overall Experience
Rating:
5.0
Great customer service people.
John C
|
First Impressions
Rating:
3.0
Next time someone rents a U-Haul and they have it for a couple of days and they stay in contact to let you know that they're going to keep it. Do not have corporate call them threatening to put them in jail saying that I stole the truck.
DANIEL R
Rating:
5.0
It was nice well kept and I will use every time Thank y'all for everything
angela g
|
Overall Experience
Rating:
5.0
It was clean and ready to go and real easy to get too. Thank you.
MRK L
Rating:
4.0
Customer did not leave a comment.
DAVID E
Rating:
5.0
Each individual that I dealt with was great.
JUSTIN E
Rating:
5.0
The u haul service I received was excellent. Thank you for your assistance!
John C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Forrest W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melanie C
Rating:
4.0
Customer did not leave a comment.
Jamie P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RYAN S
Rating:
3.0
The truck was filthy on the outside and inside. Thank God I didn’t have far to go because it was a hazard seeing out of dirty windows all around. I didn’t have time to go wash it.
Diana D
Rating:
5.0
We chose this because of the location and it was super easy to drop off. Everyone was really nice.
Jennifer U
Rating:
5.0
Customer did not leave a comment.
Stoney H
Rating:
5.0
The guy at the front desk that helped me hook up and drop off is the most professional individual. Smart, helpful, professional, friendly, fast. All the makings of a great employee! Good Job U Haul. Also, the auto transport is awesome! I want one....serious. They're awesome!
JEREMY M
Rating:
5.0
Customer did not leave a comment.
Eric C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CATHERINE M
Rating:
4.0
Customer did not leave a comment.
Glen G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
VINCE H
Rating:
5.0
The employees were very nice and helpful
BRENDAN W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Zach H
|
First Impressions
Rating:
5.0
Renting a unit was very easy. The employee who helped me was courteous and friendly. He explained the process of accessing the unit and clearly and professionally answered my questions.
Marlea T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vince H
Rating:
5.0
Customer did not leave a comment.
joyce g
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
eric n
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KATHLEEN H
Rating:
5.0
Customer did not leave a comment.
jolene b
|
First Impressions
Rating:
2.0
Female manager was loud rude and bossy! Was confrontational and refused to help me. The female counter girl and the males in the yard were more than understanding and helped me, for I had been rear ended in Seward Nebraska and I still haven’t been to the hospital for I was injured. I had to tell the manager lady to calm down for she was literally yelling at me for trying to drop it off at the so. Virginia location. She seemed to be under the influence of something. That is the truth. I don’t like giving bad reviews but she earned that one. Talk to the counter female for she seemed embarrassed by the manager actions.
ANDREW J
Rating:
5.0
It took me a moment to realize that the truck was across the street from the main building.
CHRIS B
Rating:
5.0
Customer did not leave a comment.
Derek C
Rating:
4.0
Customer did not leave a comment.
DALE F
Rating:
5.0
Customer did not leave a comment.
MICHAEL K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MICHAEL B
Rating:
5.0
Kudos.
DUSHYANT P
Rating:
5.0
The guy that helped me with the beard was freaking amazing and he's a really good person.
Tawnya D
|
Overall Experience
Rating:
5.0
Very smooth check in. The gentlemen was very nice. Easy drop off. The guy that checked me in was very pleasant.
Jerry D
Rating:
5.0
Customer did not leave a comment.
JOHN V
Rating:
5.0
Everything went fantastic. At the end of my rental. It was actually cheaper than I thought it was also. I will definitely rent again.
RANDALL M
Rating:
5.0
I love this place they are so caring and friendly my experience was amazing and I’ll use them every time!
akhira A
|
Overall Experience
Rating:
5.0
The guys that helped me with pickup and drop off were great to deal with.
Clinton O
Rating:
4.0
Customer did not leave a comment.
DAVID F
Rating:
5.0
Customer did not leave a comment.
DEREK C
Rating:
5.0
Customer did not leave a comment.
Steve L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Camerron R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
paige c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel C
Rating:
5.0
Recommend this location. Always excellent service.
BRENT V
Rating:
4.0
Great service
AXEL G
|
Overall Experience
Rating:
4.0
Tried to pickup at another location Mia’s where we had booked online… and wasted 40 mins trying to figure out how to get key. Call support eventually said just move to different pickup spot. Had pre checked in online including license etc and no directions on how to get into lock box. Poorly ran and may not use u- haul next time. Pretty bad experience.
Joseph T
Rating:
5.0
Great service . I don't think there is anything to improve on. I appreciate the excellent service that I received!
ANDREW S
Rating:
1.0
Staff was rude and my payments came up "missing " and just found out today my unit was sold when I was up to date on my payments that my sister paid in cash every month while I was gone in another state! Horrible review and I will be filling a lawsuit
Jami s
|
Overall Experience
Rating:
5.0
Very helpful
Jimmy B
Rating:
3.0
N/A
MICHAEL H
Rating:
5.0
Nothing it's perfect!
DANIEL N
Rating:
5.0
Customer did not leave a comment.
Melvin G
Rating:
5.0
Customer did not leave a comment.
TYLER J
Rating:
5.0
Customer did not leave a comment.
Melissa K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JERRY D
Rating:
5.0
Customer did not leave a comment.
MELISSA K
Rating:
5.0
Nothing, the guys that were wrkn today when I was in there, were great & friendly & very helpful.
JASON R
Rating:
5.0
Customer did not leave a comment.
CHACE F
Rating:
5.0
Anson is the nicest, good, kind person. He treated me so well!
KAYLA M
Rating:
5.0
Great
thomas j
|
Overall Experience
Rating:
4.0
My address is 3709 nw boxwood CT
Lincoln, NE 68521
David A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
suzanne g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Nyamai d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adrianna B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Benjamin B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
tonicia h
|
Overall Experience
Rating:
5.0
Clean room. Very clean facility. Painless move in. Friendly GM. Great experience for my first time storing.
Amanda G
|
Overall Experience
Rating:
5.0
clear directions, safe storage, well-kept site, dollies available, and good access to the storage unit makes u-haul a no-brainer for our storage solution.
tram c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
thomas j
|
First Impressions
Rating:
5.0
The team on duty when I checked in was friendly, knowledgeable and helpful. Great facility. This is my third storage unit at this location. Thank you!
scott w
|
First Impressions
Rating:
5.0
great people
Charles P
|
First Impressions
Rating:
5.0
nice people,very friendly
Charles P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Susan L
|
Overall Experience
Rating:
5.0
Thank you forca great experience dealing with you and your business. Will recommend you to anyone. Than you!
KATHRYN B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emma H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMIE S
|
Overall Experience
Rating:
3.0
My only concern or dissatisfaction was never being able to get ahold of the facility to make my payments which resulted in late fees call center couldnt take the payment iblive on the other side of town it just would have been easier if they would answer the phone instead of constantly answering and telling you to hold multiple times i sat on hold for iver 30 minutes before giving up!!
Jasmine b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
aaron a
|
Overall Experience
Rating:
5.0
Everyone was very helpful and worked with us to get the unit we needed.
amy c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Queen S
|
First Impressions
Rating:
5.0
Extremely helpful and friendly people
Josh E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ariel p
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
frederick b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jasmie R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Renee F
|
Overall Experience
Rating:
4.0
My only concern was the lack of communication concerning an HVAC failure that caused minor flooding in my unit. Nothing of value was damaged but transparency to at least know about it before moving out would have been appreciated. Otherwise it was a wonderful, smooth experience and the staff at this location were incredibly friendly and helpful!
Cody H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mykenzie F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Johnathan N
|
Online Move In
Rating:
3.0
Wish it was a little cheaper then 160 a month
Nathaniel J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gabriela D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ericka R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DARLENE G
|
Overall Experience
Rating:
5.0
All employees we very helpful and great with customer service!
Jacques B
|
Overall Experience
Rating:
4.0
Manager very helpful and accommodating. I appreciated that!
KATHRYN B
|
First Impressions
Rating:
5.0
Highly recommend this location…the staff was fantastic and so helpful!
Amy A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheri P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RON P
|
Overall Experience
Rating:
4.0
I rented 2 units and there was a mix-up when I emptied 1 unit but was still using the other unit. Management fixed the mix-up immediately and I had no further problems.
Sherry W
|
Overall Experience
Rating:
4.0
The staff person was great! The online process is disjointed and does not work at all. I would never recommend U-Haul to a friend. It has a lot of good processes and equipment but overall the logistics and coordination is flawed.
Terri K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susan W
|
Overall Experience
Rating:
5.0
Staff were friendly and very helpful. Even when the computer and systems went down they helped me on their phones. Thank you for making things easy for me as moving can be stressful.
Christina C
|
First Impressions
Rating:
5.0
Great place
Rachael M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharon G
|
Overall Experience
Rating:
5.0
They were very helpful
Jeannette M
|
First Impressions
Rating:
5.0
I have never been into an establishment that was so well organized and well ran. The manager was always kind and his staff was as well.
lindee s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HALEY N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kourtney K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susan W
|
First Impressions
Rating:
5.0
Very friendly and helpful.
Ron W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
scott w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Harold H
|
Overall Experience
Rating:
5.0
I’ve been dealing with David for over 3 years. Between Lincoln, the Mayo Clinic in Minnesota, and now back to Omaha. He has been helpful in every situation I have had with U-Haul over the year's. He’s very good at his job and is a great person at that. David wasn’t available when I was checking out but the staff that were working there that day had the same good characteristics as David. As a person who has dealt with U-Haul numerous times over the years I can say that you don’t receive the same results and courtesy as this U-Haul. As a customer, I really do appreciate all of them. Thank you guys at the Fletcher location for great service and being just being good people. I believe they should be recognized by U-Haul for their excellent work and all around performance and attitude.
brett w
|
Overall Experience
Rating:
4.0
Kept my things secured for 3 years or so. Not any huge bugs in my belongings or anything. It has good lighting in the right places. It is a little dark in other areas where there are no civilians. Overall pretty good experience.
aliscia L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sade T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Shey O
|
First Impressions
Rating:
4.0
Fellas at the counter were very helpful
Camerron R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Robert H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAELE S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARTA B
|
First Impressions
Rating:
5.0
Very friendly and helpful employees!!!!
barbara s
|
Overall Experience
Rating:
5.0
Used this storage site for many years to store our WWII re-enactment items. We are very satisfied with this facility but we no longer need to store our items here so have moved out to let someone else have the space.
SHERE P
|
Overall Experience
Rating:
2.0
I reserved like 2 different units they didn’t have. Same thing happened with my trailer selection and that’s bogus. What’s the point of reservations if you aren’t going to reserve the product for me.
Matthew C
|
First Impressions
Rating:
5.0
I don’t know his name but the employee who helped me was incredibly helpful and patient. He was younger.
Cody H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
amy c
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kathy F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Martin G
|
Online Move In
Rating:
4.0
I moved out of my storage unit 5/11/2024.
Annedra H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRIAN B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alisha S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christy D
|
Overall Experience
Rating:
4.0
Positive experience.
Allen L
|
Overall Experience
Rating:
3.0
Disappointed in no pro rated amount back for clearing the space early.
Michelle L
|
Overall Experience
Rating:
5.0
It was a very nice and well kept facility. Thanks for making the moving process such a breeze
JERRED F
|
Overall Experience
Rating:
5.0
This is a great facility and would definitely use again.
Kenneth M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
haylee C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela g
|
Overall Experience
Rating:
5.0
Good staff, very helpful.
jeffrey D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ruby t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gong L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terry W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TROY O
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Justin E
|
Overall Experience
Rating:
5.0
We have used u-haul many times over the years!
Shelley F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steve S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Christy D
|
First Impressions
Rating:
5.0
The building and roosters are clean. The security is very good and the staff is outstanding. David Perez, the General Manager was great. Answered all the questions and got us set up. He’s also very good with people. This was a great find.
MICHAEL M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zachery M
|
First Impressions
Rating:
2.0
My storage unit had had some things removed from it that were expensive that I could never retrieve again 55 inch television and antique toolbox with tools in it a bag that had expensive hair cutting shears and a case that had Clippers and trimmers in it I had called to see if we could look at the footage because I had not been there from March 1st to March 17th when I moved out and I was told that I was should just had insurance on my stuff well I think that the security part of my belongings being taken from the unit c25 should have been at least checked into and looked at the camera footage to at least help me out with police because I need to know who was in my storage and I'm sure that we would have been able to figure this out if I would have had cooperation for the footage on camera it shouldn't be that difficult to look at the camera footage from the dates that I had confirmed that I wasn't even in town to go to the storage unit what had happened was I sent the keys to my oldest daughter in the mail and when she got the letter it had been broken into and the keys were stolen to the lock for c25. I called the very day that my daughter got the envelope which was March 5th and was told that they couldn't change the lock for me because then that would make them liable for the contents of the storage unit which at this time if the storage unit would have been secured knowing that the keys were out there somewhere and somebody else's hands then I would not have lost my belongings. The police department has been notified there will be an investigation and I'm hoping that the footage from your cameras and your security system would show these items were taken and it was not me or anyone in my family. I'd never had a problem with the trucks that I've rented I never used the storage unit before and I do believe that I should have some cooperation with this before the police get involved the police are going to be asking for the footage and I'm hoping that the footage is found. I'm not happy I have lost a lot and I cannot retrieve those things financially.
Sue M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joni v
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JERRY P
|
Overall Experience
Rating:
5.0
Best Uhaul location I have experienced. Staff is responsive and professional. Wont hesitate to recommend this location and use in the future. Keep up the good work.
John E
|
Overall Experience
Rating:
5.0
Staff was incredibly friendly. They helped me with my storage unit and provided clear directions to access it and checking in my uhaul trailer was effortless. I highly recommend this location.
TROY O
|
First Impressions
Rating:
3.0
Over all, my unit was exactly what I needed. My only complaints would be that the price jumped dramatically for me after more than five years of loyalty!
The unit was very susceptible to dirt and duty debris .
DON G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samantha G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Randall M
|
Overall Experience
Rating:
5.0
From truck and trailer turn in to unloading and storing household goods the entire process went smooth and trouble free. Highly recommend this facility and would not hesitate to use in the future.
John E
|
First Impressions
Rating:
5.0
The gentlemen were busy but were very helpful and kind. The process was smooth.
Melissa K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aretha B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
William S
|
Overall Experience
Rating:
5.0
The General Manager is extremely kind and welcoming. Very impressed with the facility and how he manages it.
ETHAN B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tarissa B
|
Overall Experience
Rating:
5.0
Nicely ran respect employees
Nick Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
frank h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jane H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vickie R
|
Overall Experience
Rating:
5.0
Everything was great
GEOVARY G
|
Overall Experience
Rating:
5.0
Front desk staff always helpful. I have purchased boxes, rented a truck, and rented storage. They are always friendly and quick. I would definitely use this location again.
Sarah R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary B
|
Online Move In
Rating:
5.0
I only marked down the first question, because our unit was in a less than lit area. But I didn't feel unsafe, it just would have been nice to have some lighting as we ended up in the storage unit a few time after 5 in the winter and had to use our car lights to see what we were doing! Other than that, great location, staff is helpful and premise is clean and secure.
Linsey K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michele K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARIA M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
patrick c
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Wayne B
|
First Impressions
Rating:
5.0
The people working in the office were fabulous!
We up graded to a 10/25 - they were so nice and helpful!
I would recommend the facility to everyone !
jolene g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bethany c
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sara M
|
Online Move In
Rating:
5.0
They are very understanding and helpful in helping me find out what size unit I needed. I is easy to see what size the unit are,with the demos. In the front of the store.
pamela l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jeff w
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Donna l
|
First Impressions
Rating:
5.0
Very nice and clean area. Carts had working wheels that made the move in experience that much better.
Paul K
|
First Impressions
Rating:
5.0
Fast friendly and very helpful. Definitely would recommend this location for storage and uhaul needs.
TYOLYNN L
|
First Impressions
Rating:
5.0
Friendly and helpful staff. Easy process.
Linsey K
|
First Impressions
Rating:
5.0
Thanks
Charlie Y
|
Overall Experience
Rating:
5.0
The 1st question asked about lighting; however there were no lights inside the drive-up storage unit. Otherwise my experience with staff & facility went very well. Thank you.
jill c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jacqueline v
|
First Impressions
Rating:
5.0
Well maintained and accessible
David S
|
Overall Experience
Rating:
5.0
Great customer service . I will definitely use this location again.
Jamie T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa W
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff working there!!!!
barbara s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TERESA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charlie Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James D
|
Overall Experience
Rating:
5.0
This in my favorite place for climate controlled storage. The isles are wide enough and the roadways allow for easy access to load or unload. Not much better than this. I do think this is the best storage location with numerous option in Lincoln.
Cheryl J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Elizabeth V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alma H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ivan b
|
Overall Experience
Rating:
5.0
this is the only self-storage facility with climate control that gets top scores for 3 reasons:
1. lots of climate control units with second floor options; 2. units are EASY to access via wide driveways and elevators; 3. these units are secure, in that EACH one has an alarm. I've safely had items stored here while being on the road for several years. Hard to beat this location.
Cheryl J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ryan w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharon M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cindy C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Karl M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jayda S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ms D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
todd h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Corinne S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cassie B
|
Overall Experience
Rating:
4.0
Good storage except the fact is that they had raised the rates to an amount that wasn’t affordable considering how small the storage unit was. It simply wasn’t worth paying and didn’t make any business sense. Other than that had great service throughout the years.
dean l
|
Overall Experience
Rating:
5.0
It would've be nice if access hours were later than 5pm on Sundays.
ana m
|
Overall Experience
Rating:
5.0
Great guy in the office! VERY friendly and helpful - made sure I totally understood all the check in and security.
jolene g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NAHEDA P
|
Overall Experience
Rating:
1.0
The young man who was helping me was hateful and demeaning, he humiliated me in front of other customers and kept chastising me for trivial thingsi
gary b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
john h
|
Overall Experience
Rating:
2.0
Awesome space for storing.
Richard P
|
Online Move In
Rating:
5.0
Very well kept and maintained. Clean, well lit, and great security measures in place. Staff always friendly and helpful.
Ross B
|
Overall Experience
Rating:
5.0
An excellent, clean, secure facility with a great staff!
Brian H
|
Overall Experience
Rating:
2.0
The employees were awful and very unhelpful. I planned to store my things and my parents talked with the facility prior to me moving my belongings in. The employees said that no one talked to them and I did not have a unit only a reservation. They could only give me a larger unit and did not price match for the unit that I reserved and wanted. From my encounter with the employees, they did not know much and could not help any of the customers that had problems. Problems happen, but you need to have a good solution and this U-Haul did not.
Alydda V
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cynthia S
|
Overall Experience
Rating:
5.0
Staff was very friendly and helpful. Facility was very neat and clean. Exceeded my expectations!
PAUL W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lucas z
|
Overall Experience
Rating:
5.0
Truly could not think of a more reliable, affordable, and clean service than that offered at U-Haul. Simple process to get a unit and felt confident no items would be stolen or damaged by the climate controlled and multi-level protection offered by indoor facilities with alarm systems.
Cody H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Branden D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SEAN M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aaron B
|
Overall Experience
Rating:
4.0
Text messages for survey are obnoxious
Kimberly S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric M
|
Overall Experience
Rating:
4.0
I would have liked my storage room to be pro rated. When I first called and spoke with an employee I wasn’t under the impression that my payment dates would being right when I started because if I had known that I would have pushed back my start date due to when I got out.
Peyton H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ivan b
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
todd h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joli K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Rachele T
|
First Impressions
Rating:
4.0
I was told that the unit would hold everything in the large truck. It did not. I had to find a family member to sto
Cynthia S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Naomi G
|
Overall Experience
Rating:
3.0
I informed a employee that I would be out on the 24th of June a week before. Did not recognize him. Said ok he would take care of relaying message to?. Also I was out by 24th. Removed lock on 25th. Overall happy with experience.
mark d
|
Overall Experience
Rating:
5.0
Manager was very accomodating & helpful. He addressed all concerns.
Location of storage unit was on same side as where sun hits & raised concerns about goods getting too warm.
Terri G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Darwin B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Varlyn S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tayna F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
nancy s
|
Overall Experience
Rating:
1.0
If I could give 0 star I would
Staff was rude, racists and had no customer service skills. I was locked our of my unit for 3 of the 4 weeks I had the unit with no explanation.. I would not recommend this place to anyone
Marilyn P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kourtney K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
leann v
|
First Impressions
Rating:
4.0
Online reservations need to be clear that it isn't guaranteed. I had to change my 10 x 15 2 two 5 x 10 which wouldn't work. Management changed to a 10 x 10 & I had to keep both 10 x 5 couldn't just get one incase I didn't have enough room. My mover was amazing & got everything in the 10x10 & I could cancel 2 5x10 units. Management was good & tried to make things right for me.
Linda H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raul S
|
Overall Experience
Rating:
2.0
I understand the necessity of security and respect and appreciate your commitment; but easier directions for entry and exit would be nice
Maria F
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
sean d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terre R
|
Online Move In
Rating:
2.0
Staff was helpful and friendly when I rented and when I made them aware that my door was broken on April 11th. This is the reason why I vacated the storage unit. The door is still broke and required 2 people to open and one to hold up in order to go in and out of the unit without being bent over. I realize staffing for maintaining your properties is an issue, or at least that is what I was told. I dont think I should have been charged full price for the unit especially after multiple pleas to please fix the door.
kristine M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jamie T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Angela S
|
First Impressions
Rating:
5.0
Employees made my experience at uhaul so easy!!!
jacob s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
deana b
|
First Impressions
Rating:
4.0
The staff was helpful and kind.
Kenneth S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
heather w
|
Overall Experience
Rating:
3.0
I asked staff if the unit was 24 hr access and he quickly replied no. But upon move in I see signs that say 24 hr access available upon request. I would like 24 hr access due to hrs I work and sometimes not being able to get to unit before 10pm
Marilyn P
|
First Impressions
Rating:
5.0
Anson and David were both very nice and helpful. Everything was easy.
heather w
|
First Impressions
Rating:
5.0
I love your facility and would you use guys again in a heartbeat. The staff is wonderful also. Thank you and I appreciated my time with you all. Sincerely, Kimberly Lange
kimberly l
|
Overall Experience
Rating:
5.0
Thanks!!!!!!!!!
jeffrey d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Larcell B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen B
|
Overall Experience
Rating:
5.0
Was a good fit when we needed it.
Carmen K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lannie E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jamie P
|
First Impressions
Rating:
2.0
The manager and weekend staff were excellent. The full time staff lied about hours, would forget to unlock storage doors making my unit unexcessable, and would be too distracted with other things ( such as a video on his phone or the long line of people in the store to communicate with us effectively). When I was in my storage unit during posted hours but he wanted to lock up early he moved one oak case and one of my boxes that were a friend's and not mine on the ground roughly. This broke many things, and as I am disabled, and could have moved the items from the cart to my car but not the ground, I dislocated my right shoulder doing so. I'm still having issues with it and that was in February. I had also issues when I brought in a card to update my account and gave that card to that employee to update the account for me. He did not do it and I was charged a late fee the next month when the wrong card was charged and I came in with both cash and the correct card on time the next month to make the payment. The manager only refunded me 2.50 of the late fee which was his right but it was due to his employee's poor performance, not mine.
When my fiance went to rent a truck for the weekend from that store to do a one way and recieve a free month of storage, that employee also messed up that booking and we ended up paying about $100 more than it cost me last time to move over 100 m iles away for the same amount of days and miles. I think we are done utilizing uhaul at this location even though it is the closest to our new home. It's a real shame too because uhaul has always been my favorite place to buy and rent moving equiptment and has always had excellent storage facilities and I would normally give them a 5 star rating.
Kathy W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roseanne H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
lynzi m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Teri B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Reg M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sherry a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jennifer p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susan L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kristine M
|
First Impressions
Rating:
5.0
I can't believe how easy it was! I highly recommend this facility and it's helpful staff.
Cathy D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tyler M
|
Overall Experience
Rating:
5.0
Anson was great. He helped to choose the right size of the storage.
nazim k
|
First Impressions
Rating:
5.0
It took 5 minutes to get the truck I needed and my storage was easy to find.
zayveon w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
isah w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Craig D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cory S
|
Overall Experience
Rating:
3.0
Late fees were a killer...if u got behind it was hard to catch up!!! Especially with this economy!!!
Jeremy C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JORDAN C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jayme W
|
Online Move In
Rating:
4.0
Too many entry and alarm issues during my 8 months if storage use.
Brenda B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KALIN W
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Stephen B
|
Overall Experience
Rating:
4.0
The self serve app option was so convenient for me and for my busy lifestyle. Uhaul made it effortless from checking in to checking out. I will definitely use them again.
Joyce M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LaShawnda N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicholas G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Aaron B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
GAIL A
|
Overall Experience
Rating:
5.0
They have clean units and very spacey as well. Thank you for helping my family store somethings we didn’t need at the moment. And the employees were wonderful and kind :)
iman a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bryce w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CODI R
|
Overall Experience
Rating:
2.0
Manager was very rude. Told me I would not be able to fit the contents of my U-Haul in my storage. For no reason took the keys to my U-Haul from me and at one point took the U-Haul it self. I had to call my attorney to get him to give my U-Haul back so I could unload the last of the contents. My over all experience with this facility was horrible and I will not recommend this facility to ANYONE. Matter of a fact I do the exact opposite.
Amy M
|
Overall Experience
Rating:
5.0
Customer service was excellent!
Lupe H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TOM H
|
Overall Experience
Rating:
5.0
Good place!
Shane M
|
Overall Experience
Rating:
5.0
Very convenient and well maintained! Having the storage unit during our move was very helpful! Thank you!
Diana B
|
Overall Experience
Rating:
4.0
There were a number of times where I’d stop by and the automatic door would not open even before office closed.
Nicholas H
|
Overall Experience
Rating:
5.0
Muy bueno lo recomiendo
Toams P
|
Overall Experience
Rating:
5.0
Dave and everyone else are very friendly.
JEFF H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeremiah T
|
Overall Experience
Rating:
5.0
The were so helpful. They explained everything. They were awesome and friendly
Karen B
|
First Impressions
Rating:
5.0
Staff very helpful and professional
Ray T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ryan V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric S
|
Overall Experience
Rating:
5.0
Is there a pro-rated/reimbursement option? We got two different answers on this. If we only use the unit for 3-4 days into a month, can we be reimbursed for the difference? We were told two different things!
Jeremiah T
|
First Impressions
Rating:
5.0
As always, courteous, kind and professional.
Wayne R
|
First Impressions
Rating:
3.0
There was no lock left in the unit. We had already packed out items and drove there the email confirmation had said a free lock would be in the unit and it was not.
Natalie M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Christian A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
monica h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marie G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VICTORIA K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Wayne L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marie G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kaneesha d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
nancy s
|
Overall Experience
Rating:
5.0
Very convenient
Mallikarjunaiah M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cory S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
April S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Phil P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bobbi D
|
First Impressions
Rating:
5.0
We stored over summer only. Very good experience. Will use again.
Denise G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ruth F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott M
|
Overall Experience
Rating:
5.0
Easily accessible and secured. Easy to get stuff in and out of.
MARKAUS S
|
Overall Experience
Rating:
5.0
Being remote and organizing for UNL student was easy for me and her. Thank you! We will be back.
RYAN F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAMMY M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sonja D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paige B
|
Overall Experience
Rating:
5.0
Great facility - clean and secure. The staff were always very helpful.
Teresa S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
penny w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel S
|
Overall Experience
Rating:
4.0
I've not rented before so I don't really have anything to compare it to. We had some issues with setting the alarms off several times; thankfully staff realized we were moving in and shut it off for us. My original unit wasn't big enough and I was able to easily upsize without problem. So far so good.
michele K
|
First Impressions
Rating:
4.0
Couldn't unload my truck rental due to instructions not fully told correctly. Also my reserved storage unit size I had set up for a week was not available when ready to pick up the truck. Though was accommodated. Worked out fine.
Audra M
|
First Impressions
Rating:
5.0
N/A
Abigail J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeff V
|
Overall Experience
Rating:
4.0
I love Uhaul, it's not that easy calling customer service which is why I always try and use the app and self service.
Joyce M
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Casey B
|
First Impressions
Rating:
3.0
How long does the alarm stay disarmed?
We had a long move in process with many people involved and set off the alarm a couple of times despite our best efforts to follow the rules and instructions. Still not sure why the alarms went off or what we could have done differently?
Very disappointed that the nearest elevator was not working so we had to carry items a longer distance.
Disappointed that I was unable to reach anyone directly from U-Haul after hours to ask an important question.
Good facility though and glad to have it.
I think it is wrong to advertise a 10x15x10 unit when that size of unit was actually two units with two locks.
Mark S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
melissa e
|
Overall Experience
Rating:
5.0
Very friendly,
Steve V
|
First Impressions
Rating:
5.0
Very well ran business.
Matt E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharon H
|
Online Move In
Rating:
5.0
The staff at this location were helpful and accommodating. I felt that my belongings were safe. I liked the arming and disarming function for my storage units. I recommend this storage facility for your household needs.
Marlea T
|
Overall Experience
Rating:
1.0
Unfortunately the website was not working for me to secure unit on my own so I had to call customer service twice and even then they still couldn’t help figure it out. By the time I finally figured it out on my own and the website started working, I found my units and one of them was locked up and I could not get into it and the other one didn’t have a lock inside so I had to go by my own lock so I could unload my vehicle. It was a very stressful experience and overall took approximately 2 hours to figure it all out, when it should have only took like 15 minutes.
Michelle L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ARTIS W
|
First Impressions
Rating:
5.0
Everyone we have had contact with has been fantastic.
Dixie j
|
First Impressions
Rating:
5.0
Mr. Perez, General Manager was excellent. This facility is easy to get to, extremely clean and the staff were excellent!
Linda F
|
Overall Experience
Rating:
5.0
David Perez was extremely helpful on the phone & in-person. Since we only needed the unit for a week, he allowed for the drive-up. Staff was great when checking out also. No issues.
Linda F
|
First Impressions
Rating:
3.0
My storage unit was not the cleanest when I moved in, but I swept it out leaving it cleaner than when I moved in! There is no light in the unit itself which is kind of a pain! You aren't allowed to see what you have in your unit! Lol! I have had other indoor units with a U-Haul facility and they have the motion lights inside the units also!
Stacie S
|
Overall Experience
Rating:
4.0
I was confused that we had to enter my code to disarm and to enter the building. At first, I thought any keypad was able to disarm/arm the unit. Today we were in the unit for a few hours before leaving. The alarm sounded several times. Was that us causing the alarm? If so, what do we need to do differently?
The unit did not have a lock in it so we had to go to the office to get one.
Diana B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Randell w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lexi W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sonja D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Catherine A
|
Overall Experience
Rating:
5.0
David Perez. Great guy to work with!!!
Sandra B
|
Overall Experience
Rating:
5.0
Been a customer for a long time. This particular facility. Hands down the Best Ever. These folks bent over backwards for me. Top shelf crew & property.
John S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Stacie S
|
First Impressions
Rating:
5.0
David was awesome to work with!
KARLA C
|
Overall Experience
Rating:
5.0
Julian was fabulous.
MICHELE L
|
First Impressions
Rating:
5.0
Friendly knowledgeable
jeffrey d
|
First Impressions
Rating:
5.0
I've dealt with U-Haul a few times over the years and each time I was satisfied with the service and equipment I received. But the service I received at this specific U-haul center located at 1930 Fletcher Ave was the most understanding and helpful service I've ever experienced. Major kudos to David and Amanda for working with me to ensure my move went as smoothly as possible. Several problems came up during my move and they went out of their way to help me. Thank You so much to you both. I absolutely recommend this location to anyone needing moving equipment and assistance.
BILLY R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric S
|
First Impressions
Rating:
5.0
Thank you
Cheryl P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kylie w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sonja B
|
Overall Experience
Rating:
5.0
None
ronald p
|
Overall Experience
Rating:
5.0
Amazing customer service,, very detailed and thorough with discussing the facility and time frames and rules and regulations. Would definitely recommend
TAYLOR L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Leuck's T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christine b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brynn B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rex P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Louis H
|
Overall Experience
Rating:
5.0
Dave was friendly, courteous and extremely efficient helping me.
Cindy H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Cortney T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brett F
|
Overall Experience
Rating:
4.0
The only problem I had was the access terminals at the gate were very hard to see and were difficult to use because of that
regina K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Richard W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TRACY K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel S
|
First Impressions
Rating:
5.0
I have worked with several people here & they have all been good people, friendly & professional. I especially like the young lady who is the general manager there her last name is Faulk. She is very helpful & knowledgeable & is exceptional at customer service. She has a great team working with her as well. Things have improved there since she has been there as manager.
Audrey C
|
First Impressions
Rating:
4.0
Was told that i could have acess to my storage unit till 10pm. Went there at 9pm and wasnt able to get pass sliding door. Had to make plans to unload stuff at a friends house. Very inconvinent.
Ashley P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nathan P
|
First Impressions
Rating:
5.0
Door on c 21 need adjusting.
john i
|
Overall Experience
Rating:
5.0
So helpful great experience
Joecella A
|
Overall Experience
Rating:
3.0
You guys go up every year, I wish cost of living raises went up like your cost
Antonia G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randy S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Omaha B
|
First Impressions
Rating:
5.0
Love the service always polite
Donell T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
PAUL M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacob S
|
Overall Experience
Rating:
5.0
The place is clean & the people are great
James M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steven W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kristine f
|
Overall Experience
Rating:
5.0
Staff was friendly and helpful. Process was super easy and quick. Thanks!
Jessie T
|
Overall Experience
Rating:
4.0
Everything was great. The staff simply do not pick up the phone when customers call. That’s one star off. Other than that, everything was great. Price was competitive, facility was secure, and I would store here again.
Destry L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kurt L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mandie S
|
Overall Experience
Rating:
5.0
The staff at Lincoln Fletcher are amazing. Thanks for everything.
joan m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Craig U
|
First Impressions
Rating:
5.0
This was a very large and well maintained U-Haul and not only served very well for storage but also for renting trailers during our move. The only thing that would be nice would be a pager at the front desk as sometimes you have to wait a little bit for someone, but they are always friendly and helpful!
audrey c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Koni D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christina F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mellisa s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tricia M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chris M
|
Overall Experience
Rating:
5.0
Very convenient and great customer service
Blake L
|
First Impressions
Rating:
5.0
Everything was smooth.
james t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CONSTANTIN P
|
Overall Experience
Rating:
5.0
These people go above & beyond!!! Which puts them in TOP ranking as far as Storage Units go!!!
Moving stuff is not always very easy.
They understand here…carts available!…putting up canopies over entries…Wow…for increment weather.
They are always punctual & always ready to help! They keep the units clean and secure! They have supplies available. My kids were impressed with the storage unit I chose… It’s temperature controlled…they do a lot of stuff to just make it easier!! Well, they are almost like family there to me!!! I have no complaints!!!
Sharon C
|
First Impressions
Rating:
2.0
Took 10 minutes for someone to even come in and help us. Then my access code will not work to arm and disarm my unit. They were unable to figure out why.
Sierra H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hannah l
|
Overall Experience
Rating:
5.0
Staff was always friendly and helpful. Never felt uneasy accessing my storage unit even after hours.
Michael h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROD S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joey d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sion O
|
Overall Experience
Rating:
5.0
No issues great place to store things staff was great and helpful.
SION O
|
Overall Experience
Rating:
5.0
The manager David was professional and courteous. He answered all my questions in a straight forward manner and made me feel that I was in good hands.
tammy m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EASTLYN W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erik B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HUSAM M
|
Overall Experience
Rating:
5.0
Very professional , polite , friendly and helpful staff . The Manager is awesome! Thank you guys.
Maria E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexandra A
|
Overall Experience
Rating:
5.0
Great location awesome management
Giovani A
|
Overall Experience
Rating:
4.0
Wish the hours were 24/7 instead
Alyssa M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
becky r
|
Overall Experience
Rating:
4.0
Staff was not helpful when my storage items where being picked up by movers, didn't explain lay out of facility to movers and refused to allow movers vehicle into area, driver of moving van relayed to me he could of driven into the storage area easily, made process harder. They did however provide a uhaul truck at no charge to transport items from storage unit to moving van.
Frank I
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shane M
|
Overall Experience
Rating:
5.0
Great place
Israel M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tony y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ryan S
|
Overall Experience
Rating:
4.0
Staff were very helpful and overall a good experience.
Clinton S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jolyne V
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mary A
|
Overall Experience
Rating:
5.0
Having a climate controlled locker was a great perk!
Paul B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jeremiah a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stacey T
|
Overall Experience
Rating:
5.0
Very nice facility reasonably priced but most of all an outstanding staff of people they’re very friendly!
david s
|
Overall Experience
Rating:
5.0
This have the be the best U-haul I have ever done business. I can really say they care about their customers. I recommend them to anyway that need and wants good quality service 👍🏾
Russell R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric S
|
Overall Experience
Rating:
5.0
We had a great experience with this storage facility and it's staff. It is so well maintained and clean, I would recommend it to anyone who is looking for a storage facility. Easy to rent and were so nice when we told them we did not need the unit anymore. I would definitely go back here if we needed a storage space again.
Tommi J
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Chris D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kay D
|
Overall Experience
Rating:
5.0
Dope service all the way around!
Joshua C
|
Overall Experience
Rating:
2.0
Never got notification of any security changes. Staff was rude and acted like they just didn’t care. Would never recommend this storage place to anyone!
EILEEN T
|
Overall Experience
Rating:
5.0
The staff was very friendly and courteous! They really did help with what I needed. Thank you!
Chris A
|
Overall Experience
Rating:
5.0
The staff at move in was very helpful. The facility is clean and easy to navigate with very helpful carts. Thank you for a great storage experience.
Kathrine E
|
Overall Experience
Rating:
5.0
Dave and Jarrad were great to work witb.
Jeff c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
abbie h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John w
|
Overall Experience
Rating:
5.0
Check in and check out processes were efficient and easy. Facility was clean and well-maintained. Easy to access.
Annalisa B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
donald m
|
Overall Experience
Rating:
5.0
I had been renting to climate controlled storage units from before it became a U-Haul location. Although I didn’t have any negative experience with the old owners, the quality of facility maintenance and the expanded hours, especially with the office staff, were definite welcome improvements. These folks are super professional
JOHN P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wanda P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katryna H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bobbi K
|
Overall Experience
Rating:
5.0
This place is ran like a well oiled machine.
kelly w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul K
|
Overall Experience
Rating:
5.0
Mr. Perez was very professional and I was treated like a friend. Excellent service. Thank you
JEFF H
|
Overall Experience
Rating:
5.0
Always greeted in a courteous manner and treated with great respect and value.
Rebecca G
|
Overall Experience
Rating:
5.0
Everyone was absolutely amazing helpful, considerate, punctual and professional with a touch of fun. The property is very well kept the cleanest I've seen in all honesty. Thanks to all the staff for the wonderful storage and truck rental experience. Best wishes and thanks again.
Linnice M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BRENNEN G
|
Overall Experience
Rating:
5.0
Excellent staff!
Janis G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dale v
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tombe l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lyle c
|
Overall Experience
Rating:
5.0
Thank you and the young lady office worker in on 1 14 2021 was awesome! :)
sherryll r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danielle C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nellie S
|
Overall Experience
Rating:
5.0
I didn't understand how to get in the storage unit after hours so my son called the manager cell phone and he answered. I was very happy to be provided assistance even after uhaul was closed.
Ruby W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDREA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TERRY H
|
Overall Experience
Rating:
3.0
I thought was a little high. But was available when I needed one. Really helped getting a month free.
Susan H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sean S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laurie G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laurie E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lisa w
|
Overall Experience
Rating:
5.0
David Perez is great to work with!!!!
Mark M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alex S
|
Overall Experience
Rating:
5.0
The unit was very clean, recommend
ardith w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAWN H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
chelsey s
|
Overall Experience
Rating:
4.0
even though everything in the unit was ruined the customer service was beyond exceptional.
John D
|
Overall Experience
Rating:
5.0
Easy check in and check out process. I worked with Jared and David. They were extremely helpful. Although this isn’t the closest unit to my house, I’d rent here again in a heartbeat. Everything went so smoothly. Best storage unit ever!
NICK R
|
Overall Experience
Rating:
5.0
As an older handicapped person, I couldn't have asked for a more helpful management group to serve me, David Perez was phenominal. Thank you again for great storage facilities - Elizabeth Olsen
Kirsten W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John L
|
Overall Experience
Rating:
5.0
We worked with David and Ashley and will never find customer service like this anywhere!! They were always helpful, always willing to suggest products during our packing and moving, and were all around wonderful to work with!!! If EVERY experience with UHaul could be this good we would consider staying with them, but the company needs some work on their customer service -- go to David and learn how to do it correctly!!!!
Todd P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Theodore M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jackson w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terry A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerry A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
adrian r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Madison W
|
Overall Experience
Rating:
5.0
Convenient location.
CAROL B
|
Overall Experience
Rating:
5.0
This has got to be one the nicest storage facilities I’ve ever used. The convenience of the carts outside our storage units was excellent! The kind courteous and helpful staff was the best!!!!
Neil k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LUCILLE R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
April Y
|
Overall Experience
Rating:
5.0
The owner David was so helpful. Made my experience 10x better. Wasn't expecting to be this satisfied. Would recommend!
Macy P
|
Overall Experience
Rating:
5.0
David was great. Very friendly, and was easy to work with.
Steve L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERIC B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DALTON T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle L
|
Overall Experience
Rating:
5.0
I loved and if I have to move or storage again I'll be back. Keep up the great work.
Cheree W
|
Overall Experience
Rating:
5.0
Your business and staff made my move so easy. I was very happy with everything. Thank you so much!
Nicole M
|
Overall Experience
Rating:
5.0
It was a very pleasant experience. Would not go anywhere else for storage/uhaul needs!
Beverly S
|
Overall Experience
Rating:
5.0
great place to store! the staff was very kind and were ready to answer all my questions. super happy i went with them!
Carolyn M
|
Overall Experience
Rating:
5.0
fell on hard times but david worked with me so plz
kristy w
|
Overall Experience
Rating:
5.0
Very professional and customer friendly
John V
|
Reservation
Rating:
4.0
Employees were helpful and informative. if i need a unit again i would consider this location.
Michael W
|
Overall Experience
Rating:
5.0
The owner and staff were all so polite and helpful with the entire process. Communication was great. The units were clean. They made my long move so easy and I appreciate that so much.
Nicole M
|
Reservation
Rating:
5.0
I moved from Florida to Nebraska using U-Haul. When I arrived I received one month free storage. I was impressed with your business practices.
Deb V
|
Overall Experience
Rating:
5.0
This facility has all very nice employees! Plus David went above and beyond and I will be forever grateful! I’ll recommend you every chance I get! Thank you so much!
threasa g
|
Overall Experience
Rating:
5.0
David Perez was very accommodating and helpful. Went above and beyond to help make my move in and out as easy as possible.
Kyle C
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff.
Harold W
|
Overall Experience
Rating:
5.0
Good place I’ll recommend all my friends if any looking for storage or usual rental.
NGOC N
|
Overall Experience
Rating:
5.0
Robert was extremely helpful and very kind. Would definitely recommend you all to my friends!
Sheldon C
|
Reservation
Rating:
5.0
I like this storage facility, not only that they have control climate but has been good with me through the time I been with you all and I really enjoy the size of my storage cuz it the right size
kimberly l
|
Reservation
Rating:
5.0
I had a very pleasant experience, especially with the manager. He made sure everything was as easy and convenient as possible!
Lindsay H
|
Overall Experience
Rating:
3.0
My only comment is the obvious issue they are having with the absence of a security fence.
MIKE W
|
Overall Experience
Rating:
3.0
Storage units r secure & clean. Office wise they didn’t have their stuff together. The bill was messed up & took multiple calls and over 2 weeks before it was fixed and they locked me out of my unit!
TRACY C
|
Overall Experience
Rating:
5.0
Great place! Clean, well lit, secure and the staff are ver friendly and helpful!
SHELBY N
|
Overall Experience
Rating:
5.0
Everything was great and the staff were very helpful!
Meagan W
|
Overall Experience
Rating:
5.0
Good customer service
Annie B
|
Overall Experience
Rating:
5.0
Awesome job! They really made the drop off and finding the storage space easy. Very good experience!
Robert G
|
Reservation
Rating:
5.0
This place was great. The staff was very helpful and went above and beyond to meet our needs.
Tyrel F
|
Reservation
Rating:
1.0
Too expensive
Justin K
|
Overall Experience
Rating:
2.0
While our experience at the storage unit has been good thus far, I cannot say the same about the moving truck rental as our truck was not available as confirmed.
Mariah N
|
Reservation
Rating:
5.0
All the staff that I have dealt with have been very friendly and helpful
Corey W
|
Overall Experience
Rating:
5.0
Everyone was very attentive and made sure our needs were taken care of .
Meagan W
|
Overall Experience
Rating:
5.0
Great
Jeff R
|
Overall Experience
Rating:
3.0
Was a great place the last 2 years. Once U-Haul took over it seemed to be more about money and less about the customer.
CHAD D
|
Overall Experience
Rating:
5.0
No problems
BARBARA D
|
Overall Experience
Rating:
5.0
Very friendly, easily accessible, very clean units.
Jacklyn C
|
Overall Experience
Rating:
5.0
My entire household furnishings and personal property were stored for a year and a half. Everything is in good shape. It was great not to worry about it. I would highly recommend this storage site.
KATHY S
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Overall Experience
Rating:
5.0
Great customer service and the location is convenient for me.
Darius H
|
Reservation
Rating:
5.0
I have used this facility three different times. . And every single time it is been a wonderful experience and they are very helpful and the place is kept very clean. I would recommend it to anyone.
TROY B
|
Overall Experience
Rating:
5.0
Great storage facility
TRAVIS T
|
Overall Experience
Rating:
5.0
Would really like a climate controlled unit large enough for a car.
KENT P
|
Overall Experience
Rating:
5.0
Staff is always friendly and helpful. The property is well maintained.
JACKIE S
|
Overall Experience
Rating:
2.0
One month in advance a 20ft truck had to call The Day I had scheduled find out where to pick it up did not have a 20ft available they said they had a 26-ft to Close to use another location 15ft.
