Customer Reviews for U-Haul Moving & Storage of North New Bedford

25 reviews

445 Church St   New Bedford, MA 02745

(508) 996-0761

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(508) 996-0761

445 Church St
New Bedford, MA 02745

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Customer did not leave a comment.

Shyanne D.  |  Online Move In 
Rating:
1.0

Small narrow door to was unable to get furniture in. No dolly or hand truck and too far to travel heavy object into building. Came out of the building and was locked out and unable to get back in. Unusable do unable to unoad the Uhaul

Christine S.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Great service offering and we would use this again. Thank you.

JACK G. 
Rating:
2.0

The local movers in both locations, Virginia Beach and Massachusetts were wonderful. Both uhaul locations were a mess. For both places they gave the movers a hard time about getting our boxes and I had to call uhaul to resolve it. The New Bedford location was the worst. The close at 3pm. Because of them not wanting to release the boxes to the movers we were not going to be able to get all of our stuff. The woman I spoke with about the issue started off telling me I needed to verify my payment info. That's not a good way to start a customer call who's having an issue. She seemed like it was no big deal that we'd have to wait for the rest of our things. The local movers worked so hard and were somehow able to get us all of our belongings in one day. We will never use uhaul again because they made an already stressful military move even worse and the didn't seem to care at all.

Katie D. 
Rating:
5.0

No issues with the facility at all but the service left a lot to be desired for this reservation.

Angela A.  |  First Impressions 
Rating:
5.0

Need more cart to move the stuff around

Lemuel O.  |  Overall Experience 
Rating:
1.0

See you in court

DENNIS R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael J.  |  Overall Experience 
Rating:
1.0

We are not using the facility. When we obtained the unit, we were not given instructions for the correct location. After the 3rd person, we found out the unit was at a totally different site. We went to the new site, only to find that we still could not get in…because we had STILL not received proper instructions! We ended up not using the unit and would not recommend your facility to anyone else. We wasted about an hour and a half out of our day.

John N.  |  First Impressions 
Rating:
1.0

I was not told I had to keep both boxes or return both boxes. They were supposed to come one day and came 3 days later

Marcy L. 
Rating:
5.0

It was an excellent experience, punctual, communication was perfect and I was super happy with punctuality and professionalism

Juliane S. 
Rating:
1.0

El personal tiene que tener más profesionalismo para poder ayudar a los clientes. El centro de almacenamiento todo un problema para abrir las puertas un servicio deficiente en el aspecto de almacenamiento. Pero en el servicio de alquiler de camiones excelentes. El personal que me atendió en el alquiler es grocera. Por eso mismo cancele el alquiler del almacén espero me devuelvan el dinero ya que la empleada no me dijo nada de la devolución del dinero. Gracias mi número de teléfono es +15083751742 para saber cuando me devolverán el dinero del almacén cancelado. Gracias

NORAIMA V.  |  Overall Experience 
Rating:
3.0

The front half of the rental including loading in FL was good. The back end in MA was abysmal. I scheduled pick up on Saturday 6/12 at noon and got a call to confirm, I arrived after an hour ride and was told they could not find the U-Boxes. Then I was told they were shipped to Maine (ME). I told the assistant manager I would pick them up the following Saturday (6/19). When I called to confirm pickup I was told I could not pick them up until Monday, but I work on Mondays so I arranged for pickup the next Saturday (6/26). During the week I was then assessed an $85.00 rental charge per U-Box. Extra fees charged on top of lost boxes and multiple trips to pickup left me less than impressed.

Ralph B. 
Rating:
1.0

When I made the reservation it did not say I had to go to a different location to get the keys. When I went to get the keys I was told the units were still being built and were not available. After talking to the manager she sent someone to “do the walls” so that I could move in. When I got there the unit wasn’t even numbered. I waited nearly an hour at the unit for the person who was supposed to be doing something with the walls to come and tape a paper sign with hand written number in it. I was so disappointed with the experience. Also, in regards to cleanliness, there was a pair of men’s underwear and what appeared to be a sex toy as soon as you walk in on the ground. Also, to talk to anyone on the phone is a 30 minute hold time.

teresa k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ellen J. 
Rating:
5.0

We never saw the pick up location as we paid to have our box delivered to the house. But the drop off and then later pick up teams were very competent, efficient and courteous.

JP W. 
Rating:
2.0

It was actually the most inconvenient storage process I’ve ever experienced. There was absolutely no employee on the premises. The email did not state that or which door to enter. My friend and I drove all around the building, in the rain, with our two SUV’s circling around trying to find out how to unload. We had to drive to another UHaul location and the employee there didn’t know what was going on either. She offered me the small box pods sitting outside, which isn’t what I had paid for online nor would it fit any of my belongings. She finally called someone and got actual directions. I tried calling UHaul several times and there was an hour wait every single time just to get to a representative for UHaul and I couldn’t get through. I finally have access to the unit but the hours are not convenient at all and neither was the process finding it.

Karah B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jose M.  |  Online Move In 
Rating:
3.0

Your site provides an option for either counter pick up OR mobile pick up, but this is not the case. There is no counter at this location. If you update your website, you should be able to resolve this.

Scott M. 
Rating:
5.0

Telephone contact is horrendous! Never can reach a location, always forwarded to call centers. Wait time on hole often in excess of 1-2 hours! Calls often lost. Had to contact corporate directly numerous times snd often only the location could answer the questions. Worst customer service on contact of any vendor I have ever used! You can do so much better. Come on.

David M. 
Rating:
5.0

The staff on both ends of the process were very accodmmodating. I needed pickup in one day after receiving U-Box and they were there, it was the week of Thanksgiving so very busy I assume. Thanks great job.

Mitchell Z. 
Rating:
5.0

Customer did not leave a comment.

bonnie W. 
Rating:
5.0

The drop off at my original location went pretty well and communication was great. The driver did damage the power lines at my mother's house, and left large divots in the grass, which also happened last time I used U-Boxes. From the time my boxes were picked up and finally delivered to my new home across the country, communication was terrible. I was not informed of anything. My boxes shipped and arrived almost two weeks later than guaranteed, and I was not informed or made aware of this at any time, only by checking my online account. I tried to contact them numerous times. I got a 4 minute long voicemail from a “manager on duty” basically saying that things happen and they can't always guarantee arrival on time, and told me to call somebody else to find out where my boxes were. I could never reach the person she told me to call. But, they shouldn't guarantee an arrival by a certain date, and state that they will offer a $50 refund per day that the boxes are late, if they aren't going to uphold that promise. I have tried to speak to someone about this and it is never the right person - I am always told to call someone else. It has been about a week since my boxes were delivered now, and I still have not been able to reach anyone. The fact is that I would have used a different service which was more reliable if I knew my boxes would have arrived so late and I would have been treated so poorly by everyone at this company.

Christina M. 
Rating:
2.0

The on-line check in process took much too long, and was not well defined by Uhaul. It should allow you to upload your license and input back up contacts 24 hours before pick up time. Took me 30 minutes on the website while sitting next to the truck before I was able to access the keys and drive the truck away.

Conor G. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top