Customer Reviews for U-Haul Moving & Storage of North Parkland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Parkland

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denis a. | Overall Experience |
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Customer did not leave a comment.

Richard K. | Overall Experience |
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Veronica H. | Overall Experience |
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I had what looked like insulation all over my stuff. I informed the office, showed them pictures and gave them a chunk of it, but never heard anything about it afterwards. Otherwise everything was pretty good. It was a bit complicated to get into the facility. Changing to the key card helped but I only needed it for a few more days after I got it.

steven P. | Overall Experience |
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When i called the actual store everytime no matter the time of day no one picked up i always got transferred to the uhual call center and tje one time I was late to pay you guys you were quick to lock it up but not quick to take it off i had to go and ask then the store made me wait like 25 mins before they removed it and the girls were rude when I asked id they could just go down right away so I didnt have to wait and told me that I had to wait all rude like my stuff aunt important im telling everyone not to go to parkland storage unless they want to be treated rudely

Robert H. | Online Move In |
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Everything was easy and convenient

Jennifer H. | Overall Experience |
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All I have to say is EVERYONE at U-Haul was GREAT. I was always treated with RESPECT no matter if I had an issue or was just there to pay my bill.

Tracy L. | Overall Experience |
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Holly T. | Overall Experience |
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Reginald J. | Overall Experience |
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Angela b. | Overall Experience |
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The office Personnel the staff is really wonderful. They're so helpful and I just love them.

dallas S. | First Impressions |
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barry b. | First Impressions |
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Sharon M. | Overall Experience |
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Staff was always nice and friendly

Robert C. | Overall Experience |
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Very Nice facility.

Brady P. | Overall Experience |
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Victoria T. | Overall Experience |
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There is usually a lot of debris in the parking lot. It would have been nice for that to be cleaned up. Otherwise a clean facility.

robert h. | Overall Experience |
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First off you should not call yourself 24/7 storage when I. Reality if we want 24/7 accress it costs extra. Second , my girlfriend was parked I. The parking lot and one of the U-Haul staff drive up to her car and said if I see your car parked here again wihoit you in it I will have you towed and before she could even open her mouth he drove off. He was confrontational And very argumentative and rude. It was not nessasary to approach her in such a tone of voice. We understand not wanting her to leave her car parked there but all he needed to so was ask.her not to and not be so confrontational. He was acting like she was a criminal and we won't ever deal with u haul again as long as there are people who treat others in such a manner. Unproffesional and not nessasary. Whomever is i. Charge if that site.in the evenings needs to be knocked down a few notches. He is rude and a power hungry little man

Terri J. | First Impressions |
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When our storage was broken into we were contacted right away.. and we were very upset and they handled everything for us. And when we called the police to file a report they were with the whole time.

Joseph R. | Overall Experience |
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Thank you for everything you have done for us service was very excellent once again thank you.

Christopher L. | Overall Experience |
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Horrible customer service

Malia L. | First Impressions |
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Jamal P. | First Impressions |
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Only reason it's not a 5 is the price but other than that very good

anita c. | Overall Experience |
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COLIN H. | Overall Experience |
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robert h. | First Impressions |
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Customer did not leave a comment.

Brittney O. | First Impressions |
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Customer did not leave a comment.

Henrietta M. | First Impressions |
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Billi S. | First Impressions |
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Brittney C. | Overall Experience |
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I have been trying to get a refund for a storage unit I rented at this location by mistake since 2/29/2020. I have talked to 6 different people. Not okay!

DeBrandon P. | First Impressions |
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Didn't know where the office was. Had to ask someone that was present loading their things into the storage.

Brittney C. | First Impressions |
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I cancelled this reservation. I then was mistakenly reserved again at this location after reserving the unit I want at Wapato Park Uhaul storage and 3 customer service employees told me they needed to transfer me to customer service (????) And passed me around on the phone until I gave up.

Jennifer H. | First Impressions |
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lynn g. | First Impressions |
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Everything went smoothly and professionally. Thank you.

STEPHEN WALLICH V. | First Impressions |
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Jennifer was very helpful and pleasant

Richard K. | First Impressions |
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fast,easy check-in

FELICIA L. | First Impressions |
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I had a very good experience and they were able to meet my accommodations as best as they could.

Jakob R. | Overall Experience |
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The general manager, Joseph, has been extremely helpful and kind with us. A truly magnificent individual at a lovely U-Haul location. Would highly recommend.

SCOTT P. | Overall Experience |
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Thank you all

Linda S. | First Impressions |
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Everyone on both ends of the move were very helpful, courteous, and professional

Denise R. | Overall Experience |
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Management needs to go over the facilities policies so they’re the same with everyone and everything. It’s to late when the customer is upset and all of the sudden can’t get their stuff back.

Amanada D. | First Impressions |
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Nothing but a marvelous experience from start to finish! From getting a truck to getting a storage unit to drop off, excellent service and friendly faces the whole way. Highly recommend these teams!

Elizabeth H. | Overall Experience |
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The online picture and registering the Uhaul truck for damages was not at all user friendly. The employees were not at all helpful as well.

CALVIN M. | Overall Experience |
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Everything went nice.☺

becky s. | First Impressions |
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Very easy process. Manager and employee at storage unit location were both very knowledgeable and really like facility.

evelyn s. | First Impressions |
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Kathy and David awesome customer service

RANDALL Q. | Overall Experience |
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We received charges for the unit 3 weeks after we had moved out and closed our contract.

Danille H.
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Customer did not leave a comment.

angela b. | First Impressions |
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David Kathleen Joeseph ! Great P R work and kudos to all of your team, also to Rocki on site at 9201 storage.

Michael F. | First Impressions |
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I can’t tell you enough how grateful I am to the help we received yesterday So many last minute changes and everyone was soooo helpful

SCOTT P. | First Impressions |
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I wasn't told i had to go to the main branch to do paperwork. I was told i would have access till 10 pm but the gentleman that was working didnt know how to do it in the computer. Also i wasn't told

Chad R. | Overall Experience |
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Great experience

donald b. | Overall Experience |
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Thanks for your assistance.

daniela f. | Overall Experience |
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Terrible customer service. Never a grounds person at the storage facility. Homeless and drug use a big issue.

Shirley S. | Overall Experience |
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The thing I noticed was the garbage cans were always full and garbage spilled all over the ground. Not the first thing you want to see before entering. I guess that's why they have rat traps.

branon r. | First Impressions |
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Short of having to chase down a lock that was supposed to be provided all was good.thebplace could be sweet more to

Michelle W. | First Impressions |
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Not happy at all! Couldn't use my storage cause the lock was on door and there was no key. Couldn't return truck I rented it was still loaded which complicated the rest of night, & work the next day.

jennifer m. | Overall Experience |
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The garage entrance looks like homeless people live there. I was never told i did not have 24 access yet that is how it’s advertised. Not easy to get ahold of human beings. Notenoughspacefullopinon.

Kory P. | First Impressions |
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I was supposed to get 30 days of free storage, but I had to pay for the following month. Otherwise I wasn't going to be able to store my stuff. So I guess free means 80 extra dollars with uHaul.

Alex S. | First Impressions |
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I was told the storage was to stay open until 10pm but doors were locked at 7pm. I believe you need to have some understandable policy to your paying tenants.

Dennis T. | First Impressions |
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Friendly good service

antonia b. | First Impressions |
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Excellent they got me and they got me out is very nice and clean place

joseph r. | First Impressions |
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Representative was rude and disrespectful did not listen to anything , acted as if I did not matter to him.

Rick B. | Overall Experience |
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We were delighted to see that they were happy to issue a refund when we paid one month by mistake. We emptied out our storage.

Debbie B. | First Impressions |
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Larry Brown was awesome and we are pleased to do business with UHaul!

Kay Don D. | Overall Experience |
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Great customer service the man that helped me was fast and efficient to get people moving. good job

LINDA E. | First Impressions |
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Our area was hit with extremely difficult weather and these folks were very understanding and I was well taken care of. The only problem with the location is customer parking. There is none.

JERYL C. | First Impressions |
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I moved from the 96th and Pacific UHaul location to the North Parkland UHaul. Employees at both locations were very helpful. A special thanks to Jason Johnson

Marco E. | First Impressions |
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Benjamin was very short with me. The storage area had a group of people were loitering inside. Renters had stuff stolen with no reply from the GM. I would not recommend this location.

Alan T. | Overall Experience |
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several bums living in the units. multiple phone calls and messages left went unanswered.

Steven O. | Overall Experience |
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People living in units. Door access never works. Can never call the office in charge.

Stephanie H. | Overall Experience |
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12+ units burglarized 9/18-11/18, including mine. I was not notified. Employees/GM are uncaring, rude, & incompetent. Facility is not secure. Transients stay in units, prowl facility @ night. Terrible

Kenneth S. | Reservation |
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Side door to back in area tends to stick at night for some reason.

Mikaela H. | Overall Experience |
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The staff I encountered at the actual storage facility were friendly and helpful. The staff at the UHaul office were not. They need to work on their customer service skills.

james b. | Overall Experience |
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Very happy with my experience with Parkland Uhaul. The facility is clean and the staff as always helpful and friendly she still being professional. Thank You JIM

Christopher M. | Reservation |
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Need better communication for those who rent online. Had no idea that there are two separate security boxes one to open the door to the facility and a second to disable the alarm for the unit.

CHALAUNDA P. | Overall Experience |
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Technical difficulties with entry into facility. 1. Sliding glass doors needed continual code; moving multiple ineffective. 2. Staff not available at emergency voice pad.

Tammy G. | Overall Experience |
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Got charged for the month even though I emptied and removed lock from unit. They would not give me a refund and took payment without my authorization from account.

CHUCK L. | Reservation |
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Customer service was fantastic, went way out of your way to help an assist me. The only issues that I have ran into the last few times I've rented, is the trying to deliver after hours and using the p

Ross P. | Overall Experience |
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Access in the early evening time was unacceptable. The personal information needed to rent a space was unnecessary.

Gregory D. | Reservation |
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Very professional and courteous

Travis M. | Overall Experience |
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My family couldn’t get into our storage unit when we reserved it. They didn’t let us in for three days, but by then our Uhaul truck and all of our stuff was stolen.

Teela T. | Overall Experience |
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I thouggt moving from the yakima ave storage was going to be a good move. I was wrong. The uhaul company as a whole, is the worst choice i could ever make. No more not again. If i was on fire. No.

ANTHONY R. | Overall Experience |
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Convenient and friendly

Teresa A. | Overall Experience |
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Great place and people!

MICHAEL B. | Overall Experience |
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Other than the restroom in there having trash it was clean, only other thing I could recommend is after people leave giving them money back based on how long they were there.

Anthony C. | Reservation |
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Dan the security guard was taking pictures of our unit, and trying to smoke “weed” with us . Also got inside while we were packing and tried looking to see where I was putting my jewelry and document

Vergie G. | Reservation |
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Your call center people need to have more training as to what tell people when they have questions about uhaul storage , instead of sending folks on a wild goose chase and wasting my time.

Stephen R. | Overall Experience |
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make note that some tenants use it as a "Rest Stop" . I am self employed and work all over the Puget Sound Region. The 24 hr access is great... I have heard Snoring, Tenants Probably Homeless ,

john b. | Reservation |
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Your product your truck was a very poor performer

Samantha G. | Overall Experience |
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Staff misrepresented the terms of our contact. When we pointed that out to them & they realized they couldn't do what they promised, they blamed us and charged many late fees. Situation was escalated.

rick f. | Overall Experience |
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Things were a bit confusing before the facility was fully functioning, but after that it was great.

TIM B R. | Overall Experience |
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Your facility is GREAT! I like the fact that it is under cover. And I love the renovations at your U Haul Centers too. Keep up the great work.

Iesha P. | Reservation |
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THEY WERE QUICK BUT NOT VERY PROFESSIONAL OUTPUT I WOULD SEEK SOME INTERIOR DECORATING.

william g. | Overall Experience |
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I moved out a week after moving in to the North Parkland location, did so after hours, but notified by phone and email several times (I want to say8 or 9 time) & still got billed & charged a late fee.

derek f. | Overall Experience |
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We were so happy with the excellent service provided by the custodian on site. It was also great that 30 days of free storage were included with our U-Haul truck rental.

Caleb C. | Overall Experience |
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Great group of folks there!

No reviews have been submitted for this location.

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