Customer Reviews for U-Haul Moving & Storage of North Parkland

188 reviews

9201 Pacific Ave   Tacoma, WA 98444

(253) 537-3954

Location Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(253) 537-3954

9201 Pacific Ave
Tacoma, WA 98444

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I once forgot to lock my unit properly and promptly received a call from security that it was not secured. Easy access with ramps and parking as well as transport carts st the storage facility.

LAURIE ANN S.  |  Overall Experience 
Rating:
3.0

The pricing is way to high and the access to my storage was not as advertised since it said 24/7 access and I was only able to access my storage until 7pm

JOHN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn C.  |  First Impressions 
Rating:
4.0

The office staff was very helpful, and when the young lady was having some trouble with the computer the other gentleman showed her what to do to fix it, and also helped her to correct the amount we were needing to pay..because it had been showing her for us paying for a 2 months unit rental when we were only needing to pay one month. And again the gentleman helped her out very nicely and respectfully and got that issue resolved quickly and then we paid for our unit got our cards and then we were on our way.

Samantha H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

vicki (& Jim) W.  |  Overall Experience 
Rating:
5.0

Hours of operation were a bit inconvenient, but I can understand due to security reasons. The entry without a pin number is a little dangerous. Anyone can find or steal someone's card and simply enter the facility. I am a physical security expert and that is not a good security practice at all.

byron e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rachel M.  |  First Impressions 
Rating:
4.0

I had a reservation for a truck Friday to only find out it was over booked. I lost my movers and now have to pay to have someone move me because the move was scheduled for Saturday.

Shari C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gwen M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Eugene B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sophie B.  |  Overall Experience 
Rating:
5.0

The space was clean and secure.

Shannon Y.  |  Overall Experience 
Rating:
3.0

I did not have that storage unit for too long. The only inconvenience was that whenever I got off work I had to rush if I wanted to get or put something in my storage.

Brenda B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul Z.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kayleigh C.  |  Overall Experience 
Rating:
4.0

Office hours were fine, but I do wish the storage unit hours were longer/later, as it made getting stuff from it after work a big rush and pain.

KAMARIA V.  |  Overall Experience 
Rating:
5.0

I had a very very tough day during this move. The staff at your 9201 Pacific store was very kind and most helpful. Because of them the day ended on a good note. I can't thank them enough!

Donnie L.  |  First Impressions 
Rating:
4.0

I really appreciate uhaul because I had some really bad things that happened while having my storage besides Covid19 death homelessness ect. And I couldn't pay my rent and instead of not caring and auctioning my thing they held my thing tried all options to get me back on track . Last thing was the option to move out with out Consequence during business hrs. So thank you uhaul and especially employee's and management on 99th Pacific. Yall give the customer the opportunity to hold on to their things as long as communication is kept.

Howard M.  |  Overall Experience 
Rating:
5.0

The U-Haul truck rental and the storage facility are excellent. The best U-Haul services ever. That's all I have to say.

Gordon D.  |  Overall Experience 
Rating:
5.0

Love the staff

Talitiga M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john s.  |  First Impressions 
Rating:
5.0

Kathleen was awesome. She saved us so much time. Very friendly. Great experience.

ROBERT DAVID M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adriana R.  |  Online Move In 
Rating:
1.0

Half of the doors don’t work and I was told they haven’t been working for a year or more making putting my belongings into the unit very difficult.

EMILY F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATHEW M.  |  Overall Experience 
Rating:
5.0

I'm am extremely happy with the whole moving process.

Jimmie G.  |  Online Move In 
Rating:
3.0

Biggest issue is access. You gave me a code but the unit doesn't use codes. It uses cards which caused tons of confusion.

William M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Annette F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stan s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANTONIO D.  |  First Impressions 
Rating:
5.0

I was shocked day of move from Ocean Shores to Tacoma the Spanaway location where I had rented a 20x15 ft unit fir $200+ a month had moved me to your location without a text message to me. Gas spent to drive the 1/2 loaded truck to Spanaway, then being told to go to Pacific and 94th was very upsetting and no I am sorry. The unit they gave me is 15x10 at the same price. Not cool, should have been less. You folks off of Pacific were very helpful and appreciate your kindness and would recommend to anyone.

Cheryl K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Echo J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rena P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Deshon J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanette M.  |  First Impressions 
Rating:
2.0

Loading dock garage doors were inoperable. Made for furniture loading difficult.

Jessica H.  |  Online Move In 
Rating:
4.0

The info for access needs to be updated that need access card not a pin.

Darnell B.  |  Online Move In 
Rating:
5.0

Love the staff here at uhaul great team and very helpful.

Kathy c.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Slyvester H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Emiliana N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanne S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LAURIE ANN S.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Camellia D.  |  Overall Experience 
Rating:
3.0

There are maybe 3 dolly carts to use and not everyone can get one.

Juliet A.  |  Online Move In 
Rating:
5.0

Thank you guys👍

Johnny H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ann Z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Billi S.  |  Overall Experience 
Rating:
5.0

It was an excellent facility always felt that our possessions were secure. The only reason we're leaving it now is we're moving out of Washington.

George H.  |  Overall Experience 
Rating:
3.0

I like everything accept the storage unit access hours. It should be accessible later than just the office hours of operation. It makes it really hard for me to access my unit because I work as well and often can’t make it there before it’s closed.

sarah b.  |  First Impressions 
Rating:
1.0

Manager was rude. Been with uhaul over a year, price has increased 4 times since I moved in. The fact that uhaul doesn't prorate is asinine. I will NEVER rent from y'all again and have already been in contact with the Washington attorney general's office.

Erik S.  |  Overall Experience 
Rating:
5.0

Clean facility

gabrielle c.  |  Online Move In 
Rating:
5.0

The young lady took the time to listen to my needs and made the process of renting a unit easy to understand

Janis R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDY DAN S.  |  First Impressions 
Rating:
2.0

My moving experience was horrible. I was not told that there was not 24 access. NotI could add this feature. I was limited time. I had to rent a truck for a second day.while I was on hold with your customer service, I heard of a rent a storage you get a free truck rental. I asked about it and was denied. False advertising.so no I was not happy with my moving experience. it delayed me a whole Nother day cost me a whole Nother day with my rental yes not happy thank you very much

Cristie N.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Lester S.  |  Online Move In 
Rating:
2.0

It was supposed to be 24hrs but they lock you out at 7pm.

DeMarcus B.  |  Overall Experience 
Rating:
2.0

First we called and they scheduled us for the wrong date and wrong truck size. The next person we talked to was helpful and fixed the issue. We didn’t know until 3 days before where we were going to pick up our truck. We were never told we needed to call ahead to reserve our storage unit. When I called to find out where it was the person online double booked us so when we showed up for the storage unit we did not have one. The Uhaul store tried to accommodate us but said they only had a 5x10 unit. I asked 3 times will that fit a 26’ truck. The response was “ Maybe I don’t know what your stuff looks like but the examples are over there. So I open the door to the 10x5 and see a large room so we think the stuff will fit. We sign for the room and drive to the unit and it’s half the size. I call Uhaul and say the unit is not the one they showed us. She explained how the example room worked it was only from the door back ( it would have been nice to know that ahead of time). I told the girl on the phone we have a 26’ truck this is too small. She said yeah that is too small for that size truck 🤦🏼‍♀️ After going back and forth with Uhaul for 3 hours we went somewhere else for our storage. Then when we turned the truck in we filled the gas tank to where it was when we picked it up 3/4 full and they still charged us for gas 😡. Would definitely not recommend Uhaul.

Melissa M.  |  First Impressions 
Rating:
2.0

A thousand percent NO. I rarely write negative reviews, seeking to focus on the positive, but this one definitely needs it -- customers should avoid. First, the good: the employees (other than the surly manager) are nice. Plenty of carts. No evidence of infestation, and each unit has a rat trap box. Halls/units are not filthy but not clean, either. I added one star for these. The bad: the area is sketchy, to put it mildly. The area isn't enclosed by a fence, so it's open season on your stuff, and you shouldn't leave anything unlocked or alone for even a moment. We were approached several times by unsavory characters who seem to circle the place, one even asking if our bike was available to take. The facility is in two locations, so you have to go several blocks away for the office when your card key is disabled (and in the two times we were there, our two cards were disabled three times) because no one answered the call button to help. They rarely answer the phone, and the web lists two different numbers that both roll over to U-Haul's main line after five rings, so good luck with that. It's just far away enough, and the neighborhood sketchy enough, that you will have to close up your truck, secure your belongings again, and drive to the office location if you need to talk to anyone in person, and you will. You'll see on online reviews that they have a strict policy not to let anyone else in the units. Makes good sense, but what I didn't expect was that people try to linger and get into the units all day long, so it's like arming up for battle. Sometimes it's just sketchy customers (seems like there are quite a few people basically living out of these units), sometimes it's vagrants. Hard to tell. To add to the experience, a random alarm on the building goes off every so often. If you have any garbage from your move, don't bother looking for a trash can. They removed all the trash receptacles after an unnamed "incident" a while ago. This means people are liable to leave stuff behind and encourages litter that the staff then have to remove. Our storage unit had an almost inoperable door. Neither my very strong partner nor I couldn't open the twisted up latch alone, but if we stepped on the bottom of the door in two places at once, we could open it. The access hours suck too. On moving in day, we were automatically locked out of the building with only a bike and acouple boxes when the office closed at 5 on Sun. This meant one of us needed to rush down to the office to find someone to let us in, and one of us had to guard the bike (see above). The ugly: even with all these problems, we figured it was free for a month with our truck rental, and we were kind of desperate. We were planning to move to a better place at the end of the month after we got the rest of our stuff from out of state, but I realized that when we rented the second U-Haul truck, it also came with a free month of storage, so I called (trying several days before getting through) to see if we could keep the same unit. The manager refused to allow this, saying we needed to move into another unit, but said there was one of the same size nearby. A complete PITA, but I figure this was U-Haul policy, not the manager's policy. (If it is not, then she should be disciplined for making things difficult for people.) When we arrived with all the rest of our stuff, it turned out there was NOT a unit nearby, only one in the building several blocks away. Because of the unsafe location, that would mean we would have to unload our truck full of out of state belongings into the new unit in the different building, completely load the truck with the belongings in the old unit, remove all of the out of state belongings we had just loaded into the new unit because we would need to access those first, load the old unit's belongings, then load the out of state belongings in the front. I tried to explain this to the manager, but she claimed she could not understand why this would be a problem and refused to consider an exception to the policy to allow us to stay. If she had allowed this, U-Haul would have had a storage customer for 2+ years, even in this sketchy neighborhood, because it is so inconvenient to move. But since she refused and was extremely unpleasant, we decided on the spot to move to another, safer, cleaner storage place not owned by U-Haul and forfeit our free month of storage. This made our move all the more complicated and laborious, but we're glad we were able to GTFO of there. And the cherry on top: the last day, as we were trying to check out after hours (and failing because of U-Haul's error that said we had dropped off our truck in Texas), we had to chase off someone going from truck to truck trying to break in, and our truck didn't come with a chain lock so we had to sacrifice our own. We still don't know if they officially received truck, since no one contacted us, as requested. Horrible place.

Jennifer B.  |  Overall Experience 
Rating:
4.0

No problems! Everyone was helpful! Only downside is the access hours to the units are same as office hours :/

Camryn B.  |  First Impressions 
Rating:
2.0

Where do I even begin... I had to sign up online for contactless register, then I get to the building and I have to fill out the same exact information as I did online just because you needed a hard copy too. Then the information I provided wasn't enough, my phone number for example, you need another one to contact me, I don't have another number so I give one to where I can be reached and because they live with me and are on the paper as a person for emergency and to have access there number doesn't work either. Once completed, I went to get my truck loaded to bring back to the unit we just rented, key card doesn't work, well that's because she failed to tell us that the storage units were at a different location. Once we got in, the unit was much smaller than we expected and had a rat trap in it and tried to call to see if there was a bigger one available, sat on the phone with customer service for over an hour as no one at the store answered the phone and we were transferred there. She found us another unit but wasn't able to give us a unit number says its in an email we should have received, which we never got, then told we need to go to the storage office and they can get it, only to find out they are now closed and we cant until tomorrow. We ended up up canceling it all together and wont be back.

SARA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard C.  |  Overall Experience 
Rating:
1.0

Where do I even start. I filled out the paperwork online for my reservation for contactless, just to have to do it again when I got there, what's the point of contactless if I have to do it twice just because you need it twice, print it? Then I had to have multiple phone numbers, for example and I only have 1 number but I wasn't allowed to repeat it, So I gave another number I could be reached if needed and that was also my emergency contact but the system wouldn't let me use that number twice either. Then once completed I left and came back with my load to store and card wasn't working, well she failed to tell me that my unit was down the street at another location. Got to my unit and there was a rat trap in it and it was smaller than what I was expecting, so we called to see if there was another unit available that would work and no one at the store answered the phone. We were redirected to customer service, got another unit but didn't give us a unit number, said it was in the email received which we never received, sat on hold for an hour, to talk to no one because it was after hours now and we would have to wait for the store to open to get then info and sign a new contract with all the info I had already received. We are canceling it all together. THIS WAS AN AWFUL EXPERIENCE AND PROBABLY WONT USE UHAUL STORAGE AGAIN.

SARA W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda S.  |  Overall Experience 
Rating:
4.0

Need 24 hour access not everyone is off work by tome you close. Customers should be able to access there storage at any time.

Camellia D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janine G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gene W.  |  Overall Experience 
Rating:
5.0

The girl that helped us get into the storage unit was AMAZING! She deserves a raise! EXCELLENT customer service!

Nathan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ann Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melody D.  |  First Impressions 
Rating:
2.0

While the workers were great the experience was not. I reserved a 10x15 climate controlled unit about a month in advance. I showed up 2 days earlier to see if everything was good and was told it was. On the move in date, I was told there was No 10x15 units. The staff said they would give me a 5x10 and a 10x10 for the same price so I was fine with that. Then I go to put things inside the units and the 5x10 is good but the other unit was not a 10x10 and was occupied. So then the staff said all they had was an 8x10, which I said I will see if that can work. I feel I should get more off my rent since I still didn't get the amount of space I reserved. Also everytime I open the 8x10 the alarm goes off. I called and it was supposed to be changed but it went off the next 2 days. It might sound like I'm complaining but overall I'm good. I do feel I should get a reduction in my rate for not being whole and I believe the staff are doing a good job.

Lynn F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA R.  |  Overall Experience 
Rating:
1.0

I'm very disabled I'm in a wheelchair I arrived on the 5th at 4 pm wanting to get access my unit. No One would answer the phone or at the kiosk. The security code I was given kept saying unregistered. I'm very disappointed that such a large company my family grew up using to move from place to place as a child is now so unresponsive.

Michael P.  |  Online Move In 
Rating:
1.0

After renting from u-haul for several years i finally moved to a better facility due to repeated actions of the staff that were very unprofessional and demoralizing and I will not recommend them to anyone I care about.

Debra S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elena N.  |  Online Move In 
Rating:
4.0

The hours were very inconvenient due to COVID. Otherwise, except for the waits in the busy office, it was a good storage unit. They also had a community share space before COVID that I used often. I missed it on my move out day as I had many good things I no longer needed.

BEATRICE D.  |  Overall Experience 
Rating:
1.0

The website has a completely different time for access hours. Because I arrived during those hours, my entire out of state relocation was altered drastically and it is costing hundreds of more dollars. I'm so frustrated at the inaccurate posting of business hours. I am beyond angry.

Narissa J.  |  Online Move In 
Rating:
5.0

Tisha and Erin from the UHAUL Office in Auburn was very informative and patient with my questions and found the information what I was looking for. When I got to the 96th and Pac Ave Uhaul site I was greeted by Kathlyn who amazed me with promptness and polite conversation. I got a map for the 92nd and Pac. Ave where my storage site is and out the door within 20 mins.while there were approximately 4 other customers in line. Totally professional on a busy sunny Saturday afternoon. Thank you staff online and in person!

leese a.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michael F.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Gina b.  |  Overall Experience 
Rating:
5.0

THANKS VERY MUCH.

Ozer K.  |  Overall Experience 
Rating:
5.0

Satisfied

Fabien T.  |  Overall Experience 
Rating:
2.0

I rented it because it was 24 hour access but then it wasn't 24-hour access they locked it up at 7pm that's way too early. Also the price goes up during a pandemic. Thats so wrong of uhaul to do. I will never rent a storage from uhaul again. Ty

CONNIE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber S.  |  Overall Experience 
Rating:
1.0

I was evicted because you said i let somebody in. Its not my fault you guys allow the crowd thats there in front of your storage. As a customer i couldnt walk in without somebody rushing in behind me before the doors closed. You dont pay me for security. Thats your job. And you evicted me because of your poor service and lack of security. On top of all that i signed a contract saying after 3 months i would get a later time to go in my storage unit. You completely ignored that even though it was on the contract. You left me a letter saying i breached our contract when in fact you facilty breached the contract. I have never in my life dealt with such poor service from a storage unit facility. I will indeed be leaving reviews across all platforms for you. I hope in the future you will provide better service for your customers

dustin d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HEATHER J. 
Rating:
3.0

Customer did not leave a comment.

loren P. 
Rating:
5.0

Jennifer helped us she was very awesome and what great customer service she has

Mitch S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stella b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

denis a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard K.  |  Overall Experience 
Rating:
3.0

I had what looked like insulation all over my stuff. I informed the office, showed them pictures and gave them a chunk of it, but never heard anything about it afterwards. Otherwise everything was pretty good. It was a bit complicated to get into the facility. Changing to the key card helped but I only needed it for a few more days after I got it.

Veronica H.  |  Overall Experience 
Rating:
1.0

When i called the actual store everytime no matter the time of day no one picked up i always got transferred to the uhual call center and tje one time I was late to pay you guys you were quick to lock it up but not quick to take it off i had to go and ask then the store made me wait like 25 mins before they removed it and the girls were rude when I asked id they could just go down right away so I didnt have to wait and told me that I had to wait all rude like my stuff aunt important im telling everyone not to go to parkland storage unless they want to be treated rudely

steven P.  |  Overall Experience 
Rating:
5.0

Everything was easy and convenient

Robert H.  |  Online Move In 
Rating:
5.0

All I have to say is EVERYONE at U-Haul was GREAT. I was always treated with RESPECT no matter if I had an issue or was just there to pay my bill.

Jennifer H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reginald J.  |  Overall Experience 
Rating:
5.0

The office Personnel the staff is really wonderful. They're so helpful and I just love them.

Angela b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dallas S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

barry b.  |  First Impressions 
Rating:
4.0

Staff was always nice and friendly

Sharon M.  |  Overall Experience 
Rating:
5.0

Very Nice facility.

Robert C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Brady P.  |  Overall Experience 
Rating:
4.0

There is usually a lot of debris in the parking lot. It would have been nice for that to be cleaned up. Otherwise a clean facility.

Victoria T.  |  Overall Experience 
Rating:
2.0

First off you should not call yourself 24/7 storage when I. Reality if we want 24/7 accress it costs extra. Second , my girlfriend was parked I. The parking lot and one of the U-Haul staff drive up to her car and said if I see your car parked here again wihoit you in it I will have you towed and before she could even open her mouth he drove off. He was confrontational And very argumentative and rude. It was not nessasary to approach her in such a tone of voice. We understand not wanting her to leave her car parked there but all he needed to so was ask.her not to and not be so confrontational. He was acting like she was a criminal and we won't ever deal with u haul again as long as there are people who treat others in such a manner. Unproffesional and not nessasary. Whomever is i. Charge if that site.in the evenings needs to be knocked down a few notches. He is rude and a power hungry little man

robert h.  |  Overall Experience 
Rating:
5.0

When our storage was broken into we were contacted right away.. and we were very upset and they handled everything for us. And when we called the police to file a report they were with the whole time.

Terri J.  |  First Impressions 
Rating:
5.0

Thank you for everything you have done for us service was very excellent once again thank you.

Joseph R.  |  Overall Experience 
Rating:
1.0

Horrible customer service

Christopher L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malia L.  |  First Impressions 
Rating:
4.0

Only reason it's not a 5 is the price but other than that very good

Jamal P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anita c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COLIN H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert h.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brittney O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Henrietta M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Billi S.  |  First Impressions 
Rating:
2.0

I have been trying to get a refund for a storage unit I rented at this location by mistake since 2/29/2020. I have talked to 6 different people. Not okay!

Brittney C.  |  Overall Experience 
Rating:
4.0

Didn't know where the office was. Had to ask someone that was present loading their things into the storage.

DeBrandon P.  |  First Impressions 
Rating:
1.0

I cancelled this reservation. I then was mistakenly reserved again at this location after reserving the unit I want at Wapato Park Uhaul storage and 3 customer service employees told me they needed to transfer me to customer service (????) And passed me around on the phone until I gave up.

Brittney C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer H.  |  First Impressions 
Rating:
5.0

Everything went smoothly and professionally. Thank you.

lynn g.  |  First Impressions 
Rating:
5.0

Jennifer was very helpful and pleasant

STEPHEN WALLICH V.  |  First Impressions 
Rating:
4.0

fast,easy check-in

Richard K.  |  First Impressions 
Rating:
4.0

I had a very good experience and they were able to meet my accommodations as best as they could.

FELICIA L.  |  First Impressions 
Rating:
5.0

The general manager, Joseph, has been extremely helpful and kind with us. A truly magnificent individual at a lovely U-Haul location. Would highly recommend.

Jakob R.  |  Overall Experience 
Rating:
5.0

Thank you all

SCOTT P.  |  Overall Experience 
Rating:
4.0

Everyone on both ends of the move were very helpful, courteous, and professional

Linda S.  |  First Impressions 
Rating:
4.0

Management needs to go over the facilities policies so they’re the same with everyone and everything. It’s to late when the customer is upset and all of the sudden can’t get their stuff back.

Denise R.  |  Overall Experience 
Rating:
5.0

Nothing but a marvelous experience from start to finish! From getting a truck to getting a storage unit to drop off, excellent service and friendly faces the whole way. Highly recommend these teams!

Amanda D.  |  First Impressions 
Rating:
3.0

The online picture and registering the Uhaul truck for damages was not at all user friendly. The employees were not at all helpful as well.

Elizabeth H.  |  Overall Experience 
Rating:
5.0

Everything went nice.☺

CALVIN M.  |  Overall Experience 
Rating:
5.0

Very easy process. Manager and employee at storage unit location were both very knowledgeable and really like facility.

Jeremy S.  |  First Impressions 
Rating:
5.0

Kathy and David awesome customer service

evelyn s.  |  First Impressions 
Rating:
2.0

We received charges for the unit 3 weeks after we had moved out and closed our contract.

RANDALL Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danille H. 
Rating:
5.0

David Kathleen Joeseph ! Great P R work and kudos to all of your team, also to Rocki on site at 9201 storage.

angela b.  |  First Impressions 
Rating:
5.0

I can’t tell you enough how grateful I am to the help we received yesterday So many last minute changes and everyone was soooo helpful

Michael F.  |  First Impressions 
Rating:
3.0

I wasn't told i had to go to the main branch to do paperwork. I was told i would have access till 10 pm but the gentleman that was working didnt know how to do it in the computer. Also i wasn't told

SCOTT P.  |  First Impressions 
Rating:
5.0

Great experience

Chad R.  |  Overall Experience 
Rating:
5.0

Thanks for your assistance.

donald b.  |  Overall Experience 
Rating:
1.0

Terrible customer service. Never a grounds person at the storage facility. Homeless and drug use a big issue.

daniela f.  |  Overall Experience 
Rating:
3.0

The thing I noticed was the garbage cans were always full and garbage spilled all over the ground. Not the first thing you want to see before entering. I guess that's why they have rat traps.

Shirley S.  |  Overall Experience 
Rating:
4.0

Short of having to chase down a lock that was supposed to be provided all was good.thebplace could be sweet more to

branon r.  |  First Impressions 
Rating:
2.0

Not happy at all! Couldn't use my storage cause the lock was on door and there was no key. Couldn't return truck I rented it was still loaded which complicated the rest of night, & work the next day.

Michelle W.  |  First Impressions 
Rating:
2.0

The garage entrance looks like homeless people live there. I was never told i did not have 24 access yet that is how it’s advertised. Not easy to get ahold of human beings. Notenoughspacefullopinon.

jennifer m.  |  Overall Experience 
Rating:
1.0

I was supposed to get 30 days of free storage, but I had to pay for the following month. Otherwise I wasn't going to be able to store my stuff. So I guess free means 80 extra dollars with uHaul.

Kory P.  |  First Impressions 
Rating:
2.0

I was told the storage was to stay open until 10pm but doors were locked at 7pm. I believe you need to have some understandable policy to your paying tenants.

Alex S.  |  First Impressions 
Rating:
4.0

Friendly good service

Dennis T.  |  First Impressions 
Rating:
5.0

Excellent they got me and they got me out is very nice and clean place

antonia b.  |  First Impressions 
Rating:
1.0

Representative was rude and disrespectful did not listen to anything , acted as if I did not matter to him.

joseph r.  |  First Impressions 
Rating:
4.0

We were delighted to see that they were happy to issue a refund when we paid one month by mistake. We emptied out our storage.

Rick B.  |  Overall Experience 
Rating:
5.0

Larry Brown was awesome and we are pleased to do business with UHaul!

Debbie B.  |  First Impressions 
Rating:
4.0

Great customer service the man that helped me was fast and efficient to get people moving. good job

Kay Don D.  |  Overall Experience 
Rating:
5.0

Our area was hit with extremely difficult weather and these folks were very understanding and I was well taken care of. The only problem with the location is customer parking. There is none.

LINDA E.  |  First Impressions 
Rating:
5.0

I moved from the 96th and Pacific UHaul location to the North Parkland UHaul. Employees at both locations were very helpful. A special thanks to Jason Johnson

JERYL C.  |  First Impressions 
Rating:
1.0

Benjamin was very short with me. The storage area had a group of people were loitering inside. Renters had stuff stolen with no reply from the GM. I would not recommend this location.

Marco E.  |  First Impressions 
Rating:
1.0

several bums living in the units. multiple phone calls and messages left went unanswered.

Alan T.  |  Overall Experience 
Rating:
1.0

People living in units. Door access never works. Can never call the office in charge.

Steven O.  |  Overall Experience 
Rating:
1.0

12+ units burglarized 9/18-11/18, including mine. I was not notified. Employees/GM are uncaring, rude, & incompetent. Facility is not secure. Transients stay in units, prowl facility @ night. Terrible

Stephanie H.  |  Overall Experience 
Rating:
4.0

Side door to back in area tends to stick at night for some reason.

Kenneth S.  |  Reservation 
Rating:
3.0

The staff I encountered at the actual storage facility were friendly and helpful. The staff at the UHaul office were not. They need to work on their customer service skills.

Mikaela H.  |  Overall Experience 
Rating:
5.0

Very happy with my experience with Parkland Uhaul. The facility is clean and the staff as always helpful and friendly she still being professional. Thank You JIM

james b.  |  Overall Experience 
Rating:
2.0

Need better communication for those who rent online. Had no idea that there are two separate security boxes one to open the door to the facility and a second to disable the alarm for the unit.

Christopher M.  |  Reservation 
Rating:
3.0

Technical difficulties with entry into facility. 1. Sliding glass doors needed continual code; moving multiple ineffective. 2. Staff not available at emergency voice pad.

CHALAUNDA P.  |  Overall Experience 
Rating:
1.0

Got charged for the month even though I emptied and removed lock from unit. They would not give me a refund and took payment without my authorization from account.

Tammy G.  |  Overall Experience 
Rating:
5.0

Customer service was fantastic, went way out of your way to help an assist me. The only issues that I have ran into the last few times I've rented, is the trying to deliver after hours and using the p

CHUCK L.  |  Reservation 
Rating:
3.0

Access in the early evening time was unacceptable. The personal information needed to rent a space was unnecessary.

Ross P.  |  Overall Experience 
Rating:
5.0

Very professional and courteous

Gregory D.  |  Reservation 
Rating:
1.0

My family couldn’t get into our storage unit when we reserved it. They didn’t let us in for three days, but by then our Uhaul truck and all of our stuff was stolen.

Travis M.  |  Overall Experience 
Rating:
1.0

I thouggt moving from the yakima ave storage was going to be a good move. I was wrong. The uhaul company as a whole, is the worst choice i could ever make. No more not again. If i was on fire. No.

Teela T.  |  Overall Experience 
Rating:
4.0

Convenient and friendly

ANTHONY R.  |  Overall Experience 
Rating:
5.0

Great place and people!

Teresa A.  |  Overall Experience 
Rating:
4.0

Other than the restroom in there having trash it was clean, only other thing I could recommend is after people leave giving them money back based on how long they were there.

MICHAEL B.  |  Overall Experience 
Rating:
1.0

Dan the security guard was taking pictures of our unit, and trying to smoke “weed” with us . Also got inside while we were packing and tried looking to see where I was putting my jewelry and document

Anthony C.  |  Reservation 
Rating:
1.0

Your call center people need to have more training as to what tell people when they have questions about uhaul storage , instead of sending folks on a wild goose chase and wasting my time.

Vergie G.  |  Reservation 
Rating:
3.0

make note that some tenants use it as a "Rest Stop" . I am self employed and work all over the Puget Sound Region. The 24 hr access is great... I have heard Snoring, Tenants Probably Homeless ,

Stephen R.  |  Overall Experience 
Rating:
1.0

Your product your truck was a very poor performer

john b.  |  Reservation 
Rating:
2.0

Staff misrepresented the terms of our contact. When we pointed that out to them & they realized they couldn't do what they promised, they blamed us and charged many late fees. Situation was escalated.

Samantha G.  |  Overall Experience 
Rating:
4.0

Things were a bit confusing before the facility was fully functioning, but after that it was great.

rick f.  |  Overall Experience 
Rating:
5.0

Your facility is GREAT! I like the fact that it is under cover. And I love the renovations at your U Haul Centers too. Keep up the great work.

TIM B R.  |  Overall Experience 
Rating:
2.0

THEY WERE QUICK BUT NOT VERY PROFESSIONAL OUTPUT I WOULD SEEK SOME INTERIOR DECORATING.

Iesha P.  |  Reservation 
Rating:
1.0

I moved out a week after moving in to the North Parkland location, did so after hours, but notified by phone and email several times (I want to say8 or 9 time) & still got billed & charged a late fee.

william g.  |  Overall Experience 
Rating:
5.0

We were so happy with the excellent service provided by the custodian on site. It was also great that 30 days of free storage were included with our U-Haul truck rental.

derek f.  |  Overall Experience 
Rating:
5.0

Great group of folks there!

Caleb C.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

Back
To Top