Customer Reviews for U-Haul Moving & Storage of North Parkland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Parkland

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Elizabeth H. on

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The online picture and registering the Uhaul truck for damages was not at all user friendly. The employees were not at all helpful as well.

CALVIN M. on

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Everything went nice.☺

becky s. on

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Very easy process. Manager and employee at storage unit location were both very knowledgeable and really like facility.

evelyn s. on

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Kathy and David awesome customer service

RANDALL Q. on

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We received charges for the unit 3 weeks after we had moved out and closed our contract.

Danille H. on

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Customer did not leave a comment.

angela b. on

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David Kathleen Joeseph ! Great P R work and kudos to all of your team, also to Rocki on site at 9201 storage.

Michael F. on

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I can’t tell you enough how grateful I am to the help we received yesterday So many last minute changes and everyone was soooo helpful

SCOTT P. on

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I wasn't told i had to go to the main branch to do paperwork. I was told i would have access till 10 pm but the gentleman that was working didnt know how to do it in the computer. Also i wasn't told

Chad R. on

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Great experience

donald b. on

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Thanks for your assistance.

daniela f. on

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Terrible customer service. Never a grounds person at the storage facility. Homeless and drug use a big issue.

Shirley S. on

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The thing I noticed was the garbage cans were always full and garbage spilled all over the ground. Not the first thing you want to see before entering. I guess that's why they have rat traps.

branon r. on

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Short of having to chase down a lock that was supposed to be provided all was good.thebplace could be sweet more to

Michelle W. on

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Not happy at all! Couldn't use my storage cause the lock was on door and there was no key. Couldn't return truck I rented it was still loaded which complicated the rest of night, & work the next day.

jennifer m. on

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The garage entrance looks like homeless people live there. I was never told i did not have 24 access yet that is how it’s advertised. Not easy to get ahold of human beings. Notenoughspacefullopinon.

Kory P. on

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I was supposed to get 30 days of free storage, but I had to pay for the following month. Otherwise I wasn't going to be able to store my stuff. So I guess free means 80 extra dollars with uHaul.

Alex S. on

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I was told the storage was to stay open until 10pm but doors were locked at 7pm. I believe you need to have some understandable policy to your paying tenants.

Dennis T. on

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Friendly good service

antonia b. on

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Excellent they got me and they got me out is very nice and clean place

joseph r. on

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Representative was rude and disrespectful did not listen to anything , acted as if I did not matter to him.

Rick B. on

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We were delighted to see that they were happy to issue a refund when we paid one month by mistake. We emptied out our storage.

Debbie B. on

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Larry Brown was awesome and we are pleased to do business with UHaul!

Kay Don D. on

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Great customer service the man that helped me was fast and efficient to get people moving. good job

LINDA E. on

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Our area was hit with extremely difficult weather and these folks were very understanding and I was well taken care of. The only problem with the location is customer parking. There is none.

JERYL C. on

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I moved from the 96th and Pacific UHaul location to the North Parkland UHaul. Employees at both locations were very helpful. A special thanks to Jason Johnson

Marco E. on

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Benjamin was very short with me. The storage area had a group of people were loitering inside. Renters had stuff stolen with no reply from the GM. I would not recommend this location.

Alan T. on

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several bums living in the units. multiple phone calls and messages left went unanswered.

Steven O. on

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People living in units. Door access never works. Can never call the office in charge.

Stephanie H. on

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12+ units burglarized 9/18-11/18, including mine. I was not notified. Employees/GM are uncaring, rude, & incompetent. Facility is not secure. Transients stay in units, prowl facility @ night. Terrible

Kenneth S. on

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Side door to back in area tends to stick at night for some reason.

Mikaela H. on

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The staff I encountered at the actual storage facility were friendly and helpful. The staff at the UHaul office were not. They need to work on their customer service skills.

james b. on

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Very happy with my experience with Parkland Uhaul. The facility is clean and the staff as always helpful and friendly she still being professional. Thank You JIM

Christopher M. on

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Need better communication for those who rent online. Had no idea that there are two separate security boxes one to open the door to the facility and a second to disable the alarm for the unit.

CHALAUNDA P. on

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Technical difficulties with entry into facility. 1. Sliding glass doors needed continual code; moving multiple ineffective. 2. Staff not available at emergency voice pad.

Tammy G. on

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Got charged for the month even though I emptied and removed lock from unit. They would not give me a refund and took payment without my authorization from account.

CHUCK L. on

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Customer service was fantastic, went way out of your way to help an assist me. The only issues that I have ran into the last few times I've rented, is the trying to deliver after hours and using the p

Ross P. on

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Access in the early evening time was unacceptable. The personal information needed to rent a space was unnecessary.

Gregory D. on

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Very professional and courteous

Travis M. on

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My family couldn’t get into our storage unit when we reserved it. They didn’t let us in for three days, but by then our Uhaul truck and all of our stuff was stolen.

Teela T. on

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I thouggt moving from the yakima ave storage was going to be a good move. I was wrong. The uhaul company as a whole, is the worst choice i could ever make. No more not again. If i was on fire. No.

ANTHONY R. on

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Convenient and friendly

Teresa A. on

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Great place and people!

MICHAEL B. on

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Other than the restroom in there having trash it was clean, only other thing I could recommend is after people leave giving them money back based on how long they were there.

Anthony C. on

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Dan the security guard was taking pictures of our unit, and trying to smoke “weed” with us . Also got inside while we were packing and tried looking to see where I was putting my jewelry and document

Vergie G. on

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Your call center people need to have more training as to what tell people when they have questions about uhaul storage , instead of sending folks on a wild goose chase and wasting my time.

Stephen R. on

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make note that some tenants use it as a "Rest Stop" . I am self employed and work all over the Puget Sound Region. The 24 hr access is great... I have heard Snoring, Tenants Probably Homeless ,

john b. on

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Your product your truck was a very poor performer

Samantha G. on

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Staff misrepresented the terms of our contact. When we pointed that out to them & they realized they couldn't do what they promised, they blamed us and charged many late fees. Situation was escalated.

rick f. on

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Things were a bit confusing before the facility was fully functioning, but after that it was great.

TIM B R. on

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Your facility is GREAT! I like the fact that it is under cover. And I love the renovations at your U Haul Centers too. Keep up the great work.

Iesha P. on

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THEY WERE QUICK BUT NOT VERY PROFESSIONAL OUTPUT I WOULD SEEK SOME INTERIOR DECORATING.

william g. on

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I moved out a week after moving in to the North Parkland location, did so after hours, but notified by phone and email several times (I want to say8 or 9 time) & still got billed & charged a late fee.

derek f. on

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We were so happy with the excellent service provided by the custodian on site. It was also great that 30 days of free storage were included with our U-Haul truck rental.

Caleb C. on

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Great group of folks there!