Customer Reviews for U-Haul Moving & Storage of North Plano
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of North Plano
Joyce B. on
The lady was so friendly. Thanks.
Clayton H. on
The people were great, especially the guy who hooked up the trailer. The downside is the insult system to check in took forever and I had a reservation.
Narendra A. on
NA
Bryan B. on
What an easy and friendly experience. I have not rented a dhal in about 20 years but it was so easy with the only reserving and the friendly staff I will definitely be renting more often.
Scott S. on
Need to speed up the check out process
THOMAS J. on
The entire team was absolutely fantastic. I needed a 4 by 7 utility trailer in a big hurry I called while I was driving there and reserved it. I got there was greeted processed and had the trailer hooked up in about fifteen min. These guys were fantastic and were wonderful to all three of my little boys. I mean come on!!! Amazing location, amazing customer service. Amazing people. If not for them, I would not have been able to have my new couch! And, they were about to close! ON A SATURDAY NIGHT! I am very grateful. I Will not rent from any other location.
noble V. on
The worst place to rent a truck.
Calvin J. on
Everything was good
JON W. on
Train the staff in customer service. The guys handing off the equipment were slow to respond when management called and were quite rude to me. They went to the lot to get the truck and assumed I knew that was the truck I rented, then grew very impatient with me when I did not run out to meet them, saying " we don't have all day, we're working here." They did not fully demonstrate how to use the equipment, and I had a malfunction a few days later that took all day to correct, without the help of roadside assistance. That is another story.
JON W. on
The guys helping with the auto transporter and truck were very rude and impatient. One tried to hurry me along and said hey were working here. They did not fully explain how the equipment works.
David B. on
Same as above. Professional and helpful.
William B. on
Great service, equipment, and storage units.
William B. on
Great equipment, service, and storage facility.
Tim G. on
Met all expectations.
Warren L. on
Everything went smoothly. The only hitch (pun intended) was the taillights did not work. The brake lights and blinkers did, but not the taillights, so I had to drive with the blinkers on at night. I guess it could have been the connection on my truck but the uHaul employee didn't check the taillights before I left the yard. But overall, it was a good experience and I would rent here again
robert G. on
Great service
Janet P. on
My only issue is I was told the brake lights were OK & they weren’t. One wasn’t working when I had to bring back the trailer.
Carlos R. on
Friendly staff and faster service
Vito C. on
the service greeter was very difficult to understand. very slow,slow,slow... I rented from this location at lease two times of the last 4 to 6 years. differently the less efficient service is have had. I will stand in line for anyone else but her.
Calvin J. on
Every thing was perfect
Shari S. on
The facility was very clean and well lit. The staff was very friendly and willing to help when needed. I definitely recommend this location if you need to store some items.
marvin a. on
Not bad or good customer service. It was just no service period. Staff didn’t see to care too much about the client. Very indifferent.
Jana P. on
reservation weeks in advance. Unit/building agreed on was not building I got 10x10 had small door - was not told until I got to unit Took Almost 2 hrs to get a truck. Someone else took truck before me
David C. on
Taylor was wonderful and very helpful during our move. He helped us over the phone and in person with outstanding customer service. Great job!
Chris L. on
👍
Deborah H. on
Good experience
Sal C. on
Very helpful staff
Mary M. on
Thanks for assistance when I needed it.
Sal C. on
Worked out well. Nice storage area.
Ken M. on
There was initial confusion using your online reservation and payment process. Once we went to the location and dealt face to face all was well.
Halli S. on
Very professional, helpful and very nice.Great facility and staff.
camille c. on
The front desk people here are clueless with their process! It’s a nightmare renting a truck with this place!
Albert H. on
Thank you for a pleasant experience during a very difficult time in our lives
arthur p. on
The only issue I saw is that it was not enough help and the line was long
Karen B. on
The girl put in the wrong email address therefore,I did not receive m receipt however, customer service corrected her error, she charged me for more boxes then I had. My rental van was dirty inside.
Jamie F. on
The after hours system and personnel needs improvement. I found that even though it inconvenienced me to wait till next day, it was less confounding than trying to speak with afterhours person/s.
Katina J. on
Why yal do not honor govt discount or militarty discount
Ken M. on
My experience on 6/10/19 was good. Prior interactions with this Uhaul and via website caused average rating. Somehow I was assigned 2 storage units instead of one.....
Elvin G N. on
Everything from truck rental (no express checkin but yet heavily marketed) to the free month rental but no real warning that the rate is SKY HIGH the next month. Understaffed on Saturdays.
Liz H. on
Tina was friendly, knowledgeable, and extremely helpful. Consider me a fully satified customer.
Kevin G. on
Good customer service! All representatives at the Kathryn location were very polite. My rep was newer to renting a storage unit so a more experienced rep helped. Both deserve an A+!
Sean K. on
The only wish I have is that the storage units was accessible until later than 7pm without paying for a 24 hr access. It makes it difficult for people getting off of work at 5 or 6. Extend to 9??
sharon c. on
Thank you!
GEOFFREY B. on
Great Experience
jill r. on
Everyone was helpful and friendly. They were busy every time I was in there and they were still accommodating and professional.
Russ M. on
The representative was very knowledgeable and speedy getting us set up. The entire process was easy!
jill r. on
The young lady that helped check in was amazing. She walked me through everything and was very helpful and patient.
pam w. on
The personnel were helpful and polite and the experience was good.
Samantha V. on
Faculty was very helpful and the entire process including shipping ran smoothly. My belongings even arrived 4 days before the original estimates date.
David P. on
Bryan was great
Kimberly L. on
I was a bit difficult and Patience tried very hard to be patient with me. We finally got what I wanted (or as close as possible.) She did a good job, especially for a person in training.
steven k. on
Great facility and staff.
byron h. on
Gr8 facilitates and service. Thanks! 🤠
Andrew F. on
Great service
Christina J. on
My customer service sales person was great!
CECILIA P. on
The reasons that we moved out are - the rate is high, second floor is not convenient and the elevator is slow and sounds like it is going to malfunction every time we used it.
LISA F. on
Rented here for over 10 years-always safe & clean.
Shruti S. on
Our experience was very good and we recommend to it all.👍🏻
Lisa G. on
I was pleased with the facility and service.
LESLIE L. on
After this location falsely accused and charged me 100.00 for a scratch they found on a truck I rented I still was willing to give them another try in renting a storage unit.
Deborah J. on
The staff was accommodating, friendly and, professional. Excellent customer service and great facility!!! I would highly recommend that location and will use it in the future!!!
teresa h. on
Moved one-way and returned truck and car hauler to this location, in return for truck rental received free one month storage. Smooth process. Staff was helpful. Convenient location.
TIMOTHY B. on
Good experience for the past 4+ years
PAUL B. on
One of your Workers helped me to move 2 large pieces of furniture. I do not remember his name unfortunately. He was very helpful and kind.
DEAN S. on
None
Timothy N. on
Great place
Jin C. on
Good service!
Sherry S. on
Great expering
beverly t. on
Thanks😃
Starlynn S. on
I received excellent service from the staff.
Terri C. on
I noticed an IMMEDIATE change for the better as soon as I walked in and was greeted by the staff. Anna has a need to improve in the service area but the job got done and I was overall satisfied.
JASON T. on
The person I reserved from online was incorrect and this location could not store a car I had to store something on this day and her mistake caused me to pay an extra $600 in towing fees
Rodney S. on
Nice facility
DIANNA O. on
I have used Uhaul services a few times and always been very pleased. I will always suggest to family and friends to use the Uhaul company.
david l. on
A young black girl helped me. Her name started with a "G". She was wonderful and really make me feel like she wanted to help me.
BOB H. on
James at Uhaul Plano, Tx was instrumental in solving errors created by the lady in the Reservations Department. James went Above and Beyond to help me. Would Highly Recommend.
Leigh P. on
The website needs some improvement. Setting up autopay was not intuitive and was not a good user experience- resulted in a late pmt even tho I thought I had auto pay set up. Frustrating.
Tiffany C. on
This place was awesome! I experienced excellent customer service by the counter people and really appreciated the extraordinary efforts by everyone who went and beyond during my time of need.
STEPHANIE G. on
I got a really bad customer experience. The canceled my contract on the 15th of the month I had paid until the 30th. With receipt in had and everything, the said "there was nothing they could do".
kasai e. on
They were very good to me due to my struggle time for the few months . Worked well with me due to my late payments . And also good with me due to timeing of getting my things out of storage .BLESSED
Joshua L. on
Overall efficient and pleasant experience