Customer Reviews for U-Haul Moving & Storage of North Plano

12945 reviews

2560 Kathryn Ln   Plano, TX 75025
(We are on the East bound service road of Highway 121 before Custer Rd)

(972) 396-0983

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 396-0983

2560 Kathryn Ln
Plano, TX 75025
(We are on the East bound service road of Highway 121 before Custer Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Elizabeth K. 
Rating:
5.0

The problem I ran into was timing. I only had a truck for 2 hours, 10 AM - 12 PM, I just had to move a fridge. I arrived at 10 AM, but there was 4 different people being helped by each cashier plus another 5 people in line ahead of me. By the time I got the keys it was about 10:30 AM. Then there was an issue with the door of my original truck so they had to get me a new truck, so by the time I left it was already 10: 45 AM. Then around 11: 15 AM I got a text stating the truck had to be returned by 12 PM. I tried calling the 800 number and the store number but both lines said they were so busy they couldn't take the call and then hung up on me. I got the truck back by 12:45 PM and thankfully the manager didn't charge me since I explained what happened, but I really think the time you leave the Uhaul store should be the when your time limit starts.

Audra S. 
Rating:
5.0

Customer did not leave a comment.

Denise S. 
Rating:
3.0

The young man that helped me did NOT want to be there, and the furniture dollys I paid for were not in the van as promised. Everyone has a tough day at work now and then, but the dude was rude and I'll refuse service from that individual if I ever rent at this location again. He was fast, though, so maybe it's worth the trade-off?... I'll think it over

JON R. 
Rating:
3.0

convenient highway service road access

Kirk B. 
Rating:
5.0

Customer did not leave a comment.

ARNOLD M. 
Rating:
5.0

Customer did not leave a comment.

alexandre A. 
Rating:
5.0

Online checking validation takes too long.

Ismail O. 
Rating:
3.0

young kid helping to hook up and return equipment doesn't seem to enjoy his job or is just naturally not very personable/people friendly did his job - kind of - was apparently teaching new person but didn't explain to her what or why he was doing - maybe for the best as one of the safety chains came off and had to be installed properly

ronald K. 
Rating:
4.0

Customer did not leave a comment.

Sherie K. 
Rating:
4.0

The online reservation was great and made the pickup quick and easy... in and out in less than 5 min. Then the drop off, I didn't even have to go inside. All paperwork on my phone. Drop off took less than 5 minutes as well. Of course I only rented a small trailer not a truck.

ROBERT B. 
Rating:
4.0

Truck had chips and food on carpet but the staff was nice and friendly

HALEY N. 
Rating:
4.0

Woman who helped me, was working hard to get me a truck, very friendly. The truck, however, just about rattled my teeth out of my head.

William B. 
Rating:
5.0

The sales rep could have been a little friendlier

James M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Truck was ready when picked up and drop off was quick and easy, truck seemed to have a blown fuse because wipers wouldn't work and neither did blinkers, Mgr gave me a discount when I arrived to drop off but I should have checked all these things before leaving site. I'd rent again from there no problem, great people working there. Thanks

Eric T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
1.0

The cargo trailer I got was not good at all .. I drove from 1500 mile the was shaking the whole way .. I would only go speed 40 to 45 . This was my second time renting the trailer the first one was way better that what I got the second time .

CAROLINE N. 
Rating:
5.0

Customer did not leave a comment.

VALERIE G.  |  First Impressions 
Rating:
5.0

People there are great! Have used them several times and very helpful!

Andre D. 
Rating:
5.0

Customer did not leave a comment.

Matthew O. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN O. 
Rating:
5.0

Customer did not leave a comment.

BOBBIE A. 
Rating:
5.0

The whole experience was perfect! Communication was excellent and every person we dealt with were friendly and professional! I will definitely recommend to anyone I know who is moving!!!

Carolyn H. 
Rating:
3.0

Our car trailer tie-down was broken and the car was loose by the time we stopped travel. We had to take it to a Uhaul rental spot to get it fixed. We also had to wait 45 minutes to get the trailer.

JOHN F. 
Rating:
2.0

Customer service was great.. the woman who helped me was awesome. The part I did not like was checking myself out snd back in.

LORI D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Samantha is extremely nice and helpful!!!

ANDREA B. 
Rating:
5.0

Customer did not leave a comment.

Lance K. 
Rating:
5.0

Customer did not leave a comment.

Armani E.  |  Overall Experience 
Rating:
5.0

The ladies at this location are wonderful! Their customer service is exceptional!

Jasmine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELMO S. 
Rating:
5.0

I felt very safe with the health precautions the facility had put in place. The process of picking up the trailer I rented was very quick and simple. The facility was very clean and organized, and had a large inventory of available trucks and trailers.

James M. 
Rating:
4.0

I thought I would get some help/discount with my reservation as my plans changed and was requesting for round trip price

GANESH N. 
Rating:
1.0

Employees were extremely unprofessional. Customer service was non existent both times we interacted with the front staff. Sign on front door stated they require masks upon entry. All three employees did not follow their rules or CDC guidelines. Would not recommend this location to others.

SERICA G. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

ERIC G. 
Rating:
2.0

The truck had less than an eighth of a tank of gas and was parked in the middle of 50 other trucks. Truly disappointing, as I am a long-standing customer

James O. 
Rating:
3.0

This location was clean and nice. Some of the personnel was in training and did not find some of my reservations online. Had to get another personnel member to help. No mask were worn by any of the staff which is not major but personnel that was helping me complained of allergies and sniffling. Again not a major deal breaker but for review necessary to point out.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

SANJUAN T. 
Rating:
5.0

Customer did not leave a comment.

HOLGER E. 
Rating:
3.0

I was told that I would get additional credit for the truck being on empty rather than a quarter tank. My amount was not adjusted at all.

SYDNEY S. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
1.0

It was my fourth or maybe fifth time to go to this place to rent a truck,but this time was completely different,the young girl at the counter it was extremely rude and unprofessional,also the truck was horrible,and the worst thing they charged me 10$ extera for fuel,which is absolutely unacceptable,because i fill up to the level when I picked up,however I'm gong to dispute the charge with my bank first thing in the morning,will never go back to this place

AMIR M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN F. 
Rating:
5.0

Rita was knowledgeable, friendly, thorough, and accommodating. Van was pristine, operated perfectly and was pleasant to use. Returning said same was even better. Regret not knowing names of the young lady and gentleman prepping/checking in returning vehicles. Extremely smooth and easy. Wish all such experiences were like this. Will DEFINETLY come to y'all again when we need to. Thank you.

Kyle D. 
Rating:
3.0

I have received truck with check engine light and no dolly inside as I have requested. I have spent another 20 min to wait until my truck will be changed to a good one. The stuff was polite, looks like it was just operational mistake.

ARTEM B. 
Rating:
4.0

Customer did not leave a comment.

Taehyeon K. 
Rating:
4.0

Person who returned my rental was very rude. Young man with curly hair. Woman who checked me in was very nice.

jim P. 
Rating:
1.0

I did everything online before my pick up scheduled at 9.30AM. I arrived at 9.18AM. I finished my transaction at 10.05AM. Then when I went to my truck, it was in the middle of 2 other trucks! So I had to go BACK inside which took another 15minutes. Then the "moving help" I purchased online with my reservation, was 2.5hrs LATE arriving at my location. By the time my move was over, it was PAST my reservation time by 45min!!! Terrible experience.

WALTER JOE JR F. 
Rating:
5.0

Ensure the photo required portal works

Demetra L. 
Rating:
4.0

There were a pallets of boxes in the customer service area. Not sure why they were there, but seem unsafe as you couldn't get in and out easily. On the other hand, customer service personnel were very friendly and efficient.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

Raymond R. 
Rating:
4.0

Customer did not leave a comment.

KEITH W. 
Rating:
1.0

The red haired young man was extremely rude and unprofessional. He definitely needs customer service training. I also filled up the vehicle as gas was running out. The gauge did not register full and I informed the red haired young man. He stated he would put in notes but I was still charged $4.00. This is unacceptable. He is also the same person when I got my vehicle was rude and unprofessional. I would like the $4.00 credited.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

Christi H. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
1.0

My card was charged a week earlier than stated because the u box arrived a week early.

Gregg B. 
Rating:
5.0

Customer did not leave a comment.

SHAWN H. 
Rating:
3.0

Online service for self ceheckout was stuck at pendi g approval for too long. Had to go inside and stand in line to check in again which delayed the whole process

Srikanth R. 
Rating:
5.0

Helpful using

Sang H. 
Rating:
4.0

Customer did not leave a comment.

PALANI M. 
Rating:
3.0

My reservation was made at a different site And confirmed to the site where I picked up and I was not aware. The pickup site and return site was very inconvenient and 22 miles from my residence.

MARK S. 
Rating:
4.0

The girl who served me was friendly and helpful. Although there were 2 instances where other staff walked in the shop to ask her a question. She was rude to them. One asked for where another staff member was she said “I don't know and I don't care.” Another staff member asked for advice and she responded with “I don't want to know about it.” That attitude will only breed a toxic environment. She acted like she owned the placed. Suggest customer serve training, She doesn't represent your culture. Anyhow the rest of the service and staff were great.

Kerry R. 
Rating:
5.0

Staff was awesome From Mrs. Rita and the guy that did the physical hook up to my vehicle. Worst part was the U-Haul rental agreements that now use the customers personal cell phone to help in the transactions. The process was eventually worked out but did seem to have been dreamed up by some corporate committee.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

KIER S. 
Rating:
5.0

Customer did not leave a comment.

Kerry K.  |  Overall Experience 
Rating:
2.0

When I initially got set up with this storage unit, I thought I was set up on auto-debit but was not. Got charged a late fee and was to be refunded the $15 late fee. It never happened, I spent a good month trying to connect with someone and never got any response. No reply to my emails from the manager of the location, calls to the Director of Ops routed from the helpdesk. Sad experience from a big company like UHaul. I just want my $15 refunded as promised for setting up auto-debit!

Patrick G.  |  Overall Experience 
Rating:
5.0

Nothing

Dean V. 
Rating:
4.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

HERMAN Y. 
Rating:
4.0

I suppose the online check-in process requires all the hoops one has to jump through (forms, questions, etc.) using a mobile phone, but in the end I still had to go inside and wait behind 4 customers to obtain a key to the vehicle. The point was lost on me, other than it saved your employees from having to enter that information for me. It was a frustrating experience, because I expected it to be smoother - I gained nothing in time nor expediency nor potential exposure to Covid-19.

Jon R. 
Rating:
3.0

check in was not smooth

Stuart M. 
Rating:
2.0

They never help at all

muwaffaq A. 
Rating:
5.0

Check-in was confirmed and quick. Charges and mileage credit were verified and attendant was prompt and cordial, very professional service here.

CLAY O. 
Rating:
4.0

Our customer rep was great. She explained the rate and was great.

HECTOR N. 
Rating:
3.0

Work on the reservation process with the app. This did not work as expected.

Jacque B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS T. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

KIP HOWARD C. 
Rating:
5.0

Customer did not leave a comment.

KAYLA U. 
Rating:
5.0

You guys are awesome !! Keep up the good work .

VINODH R. 
Rating:
5.0

This was a great experience. The employees here are friendly and very helpful. The store is very well stocked with supplies you may need for moving. The entire process went very smoothly for us. Thank you!

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

TERRY J. 
Rating:
1.0

Red head kid that told me were to to put the trailer was so rude! Obviously he hates his job!

MARK Y. 
Rating:
5.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

mary b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEEM Q. 
Rating:
5.0

Customer did not leave a comment.

CAROL W. 
Rating:
5.0

This is a great location. Very clean and the employees are great. The only thing I can recommend is to not leave one person working inside at the counter on the 1st day of the month when it's a big holiday. The poor woman was swamped and kudos to her for staying calm through all of it. She made the experience of waiting in line forever bearable.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

FARZAD S. 
Rating:
5.0

Everything was great, including the moving help. DFW Pro Movers was amazing and so was the gentleman that helped him who came on his day off. Very pleased with them!

ALEXANDRIA A. 
Rating:
5.0

Staff was excellent!

michael W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
2.0

I was disappointed that the pickup truck i had reserved was not available. Due to the change in vehicles, when I went to the landfill I was charged $55 because of the particular truck I was driving. Had I had the pickup, I would not have been charged. It also took twice as long because I had to have the truck weighed upon entering and upon leaving. Not only did I not get the truck i was promised, but my project cost also doubled because of it.

Steven K. 
Rating:
3.0

Front Desk customer service is the worst that i have ever seen when compared to other UHaul Locations, I wouldnt prefer going to this location at all in my life.

Nitesh R. 
Rating:
1.0

This is more of a UHAUL complaint vs. the local pickup location, but unfortunately they are the recipient of the negative review because ultimately they did not deliver what I reserved and was promised. UHAUL sent me to 4 different locations for a 10 foot truck. Apparently, they oversold the inventory as there was an issue at each location and I was sent to another. Had to take a 15' truck. Not what I wanted, reserved, or was guaranteed. Huge issue.

Terry J. 
Rating:
5.0

Customer did not leave a comment.

JANIS T. 
Rating:
5.0

Staff was friendly and helpful. Truck was ready and clean. Check in and check out both very easy. Best experience I've had at any Uhaul location.

BRIAN JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Sherrill T.  |  First Impressions 
Rating:
3.0

First trailer the lights didn't work and didn't communicate the process very well. For example, I didn't know about the pre-driveoff inspection link sent to my phone. I missed that text until 5 hours later.

NICHOLAS K. 
Rating:
5.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
3.0

It is much easier renting a car than renting from uhaul. I make an online reservation before my trip, walk off a plane, pick out a car, show my DL at the gate and within 5 minutes or less I'm on my way. I have a uhaul account and it's still a pain to complete a reservation. Then you still have to wait in a very slow line because they ask you all the same questions you completed online??? Seems like it could/should be much easier.

PHILIP B. 
Rating:
4.0

Customer did not leave a comment.

Satish M. 
Rating:
5.0

Customer did not leave a comment.

michael O. 
Rating:
4.0

Staff here was very friendly and helpful. Especially Rita

Troyell C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW Y.  |  First Impressions 
Rating:
5.0

Rita was so helpful getting us setup in our storage unit. This is a well run facility with great staff, highly recommend.

DAVID B.  |  First Impressions 
Rating:
5.0

All of the staff was very nice and helpful at this location

Troyell C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason S.  |  Overall Experience 
Rating:
5.0

I was doing a quick move and needed short term storage. We were able to take advantage of the free month of storage in order to put some items in a staging area while doing a move. It worked out extremely well for our needs. If I were to have paid for the unit I found the pricing high relative to other storage options in the area but it met our needs.

Preston F.  |  Overall Experience 
Rating:
5.0

Great location Great employees Great service

Teresa H.  |  First Impressions 
Rating:
5.0

Very nice staff, especially Donna.

Debbie A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryce P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew D.  |  Online Move In 
Rating:
5.0

Staff was always pleasant and very helpful.

Darrell M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tracey w.  |  Overall Experience 
Rating:
5.0

So helpful- great team!

Alexis C.  |  Overall Experience 
Rating:
5.0

Always friendly, have rented from this same location many of times and still will

ROBERTO M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle A.  |  First Impressions 
Rating:
5.0

Very satisfied with my storage unit

Melissa P.  |  Online Move In 
Rating:
5.0

The management and team at this U-Haul are amazing and take the time to ensure all details are noted and questions answered.

PRENTICE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roosevelt A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eddie B.  |  Overall Experience 
Rating:
5.0

We appreciate the fact that we were able to get one month free. We needed a short term rental and this fit our need very well. The person working the counter was fantastic and extremely helpful.

Preston F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tammy m.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Laura D.  |  First Impressions 
Rating:
5.0

Love my storage place nice and clean thank you

ESTHER S.  |  First Impressions 
Rating:
1.0

A course in BUSINESS ETHICS is OBVIOUSLY INDICATED for WHOEVER is "in charge", there.👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

ALVIN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vicky p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FEDELIS UCHENNA E.  |  First Impressions 
Rating:
5.0

great customer service

tammy m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather G.  |  Overall Experience 
Rating:
5.0

Thanks to U-Haul we were able to store my college stuff after I moved back. My dad always rents from U-Haul. The storage timings, carts and temp controlled environment made things easier.

Sachein S.  |  Overall Experience 
Rating:
4.0

Liked this loaction and great size and nice team of cool people! Great team here Uhaul!

David P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rena J.  |  Overall Experience 
Rating:
1.0

Storage Manager consistently attempted to up-sale the transaction. Repeatedly tried to enforce policies without proof. She added insurance and a padlock without my acknowledgment. When I questioned it, she stated it was policy in order to get the FREE month of storage but was unable to provide said proof. She was very rude. My unit is clear across the building away from elevator access. I walk pass dozens of empty “Customer Ready” units. Not sure if my unit was chosen for office convenience or In spite of my complaints.

TERRAN B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

BYRON P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrence A.  |  Overall Experience 
Rating:
5.0

The lady that helped me rent the truck and storage unit made it one of the best customer service experiences that I’ve ever had. Thank you.

bowen l.  |  First Impressions 
Rating:
4.0

At the Kathryn Lane facility in N Plano Texas John and Scott Harper are top notch. Friendly, helpful, and skilled at what they do there. More than once they've gone out of the way to assist. They do not strike me as "that's not my job" types.

PATRICK W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aidan V.  |  Overall Experience 
Rating:
5.0

The staff member we rented a storage unit from was excellent. Thanks guys!

Susan B.  |  First Impressions 
Rating:
4.0

The retractable door should stay open longer, pass 7pm. At least to 10pm

Jacobie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clay B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naomi C.  |  Overall Experience 
Rating:
3.0

There is a lot of storage units to pick from much cheaper, However if I did not have billing issues it was clean and something I would have recommended. I have confirmed with emails And pictures Uploaded I moved out with notice month ago and still got a bill with late fee unable to get thru to the person whom sent the letter not work in Plano I’m told. I physically went to Plano manager aware I was there to talk but ever made it to front and the GM whom I left detailed message two times has yet to call me back

Ashley W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

greg w.  |  First Impressions 
Rating:
5.0

Great location. Always clean and well lit.

Josiah C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clay B.  |  First Impressions 
Rating:
2.0

When I signed up and paid for my storage unit, the sales associate never told me I needed an access code or gave me an access card. Therefore, when we showed up at 9p with a truckload to put in the Unit, we were not able to get in! I had hired movers to help, so now have to pay them again to come a second time. This is inexcusable incompetence on the part of the sales associate and was not a good start to using your facility, not does it make me confident I chose the best facility.

rhonda s.  |  First Impressions 
Rating:
1.0

I cleaned my unit out 2 days before my rent was due. I called the 24th and 25th to cancel my account. I was on hold for 30 minutes each time and no one ever answered. I then received a call from someone at UHaul saying that they noticed my unit was empty. They wanted to confirm that I had moved out and no longer needed the unit. I confirmed. I then received a late notice that I owe for the monthly rent PLUS a late fee. I am not paying this. My account needs to be resolved. I tried to call again, but again, no one answered for over 20 minutes.

Travis P.  |  Overall Experience 
Rating:
4.0

N/A

David S.  |  Overall Experience 
Rating:
3.0

Had trouble ending my rental unit, i kept getting charged even though I called beforehand to cancel.

Andrew R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Subramanian M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maria J.  |  Overall Experience 
Rating:
4.0

The clerk at West McKinney location told me Plano location would have a 10 x 20 climate control space, when I arrived they were told no “they do not have a 10x 20 space so I had to take 2 10 x 10 spaces, therefore had to buy 2 locks instead of 1. The charges for 2 spaces were more than for 1 10 x 20 unit. They should have honored the price for a 10 x 20 unit. Originally the truck and trailer would have to be returned to the West McKinney location, very inconvenient, but after speaking another with attendant, Anna, said that “no” I do not have to West McKinney location. She was the most helpful and professional in all the attendants I was in contact during this 2 day ordeal. It was a nightmare during the West McKinney location and would never go back there. Anna, at the Plano location would highly recommend her for future promotions.

Wayne C.  |  First Impressions 
Rating:
4.0

I did have to change units because the Elevator to the second floor failed while I was loading belongings.

Martin F.  |  Online Move In 
Rating:
3.0

I’m canceling my storage room. The attendant could not set up my access code at the time I got storage so I had to store my belongings some where else

Jennifer R.  |  First Impressions 
Rating:
5.0

Awesome uhaul company location right here

Duran L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bianca B.  |  Overall Experience 
Rating:
1.0

I came back to the facility after hours with my trailer that i rented to unload my stuff into my storage unit and neither the card or access code would allow me entry into the building. The lady who checked us out said they have been having issues with the alarm in the building but never mentioned not being able to open the door once office hours where over. I was also suppose to return the trailer last night after unloading and couldnt do that either.

AARON A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul S.  |  Overall Experience 
Rating:
5.0

Great service

Mohamed S.  |  Overall Experience 
Rating:
4.0

I always choose this location it's my favorite. They are always friendly and helpful. The truck was somewhat dirty, but I already prepared to wipe it down with wipes and the wipes were very dirty steering wheel and drivers seat. I also wore gloves to ensure safety with the virus I think the trucks need to be wiped down on the inside for safety. The signal light did not work and the truck needed an alignment. Did not discover until I had gotten on the highway and had a timeline to get to my destination or I would have returned. I reported These concerns upon return. Might want to check the truck out more thoroughly prior to rentals. The storage unit was also dirty. However, the staff member was so nice and did sweep it out and apologized for it being dirty.

Bennie J.  |  First Impressions 
Rating:
5.0

Very nice staff, clean lobby space adhering to social distancing guidelines.

Patrick G.  |  First Impressions 
Rating:
5.0

Easy online process! Worked perfectly!

Kevin G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

SHERREYL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela K.  |  Overall Experience 
Rating:
5.0

Great facility and friendly office employees!

Liz H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela K.  |  First Impressions 
Rating:
5.0

Even during this pandemic, the Plano North store remained calm and helpful in keeping us informed of the storage units and truck shortages. In addition, they have made EXTRA steps in practicing social distancing with altering the checkout process.

Valerie and Kenneth W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Treva P.  |  First Impressions 
Rating:
1.0

The store manager was very rude I handed over my ID in his hand he place it back on the counter top and ask why did he not give it back the way I gave it to him no response he had very bad attitude the whole time he work with me he was even rude to his co woker his demeanor is not customerProfessional and no I would never come to North PlanoU-Haul facility on Catherine lady again

roy g.  |  Overall Experience 
Rating:
5.0

The rep was friendly albeit slow.

Patricia R.  |  First Impressions 
Rating:
3.0

Had a few issues. Biggest I had was that I set up auto pay, and TWICE I got nasty notices in the mail saying I had missed my payment and threatened with lockout. I set up auto pay when I first got the unit, again after the first error, and AGAIN after the 2nd error. So 3rd time was the charm I guess. Also got the feeling the staff was quite nosey. Almost everytime I went to my unit a staff member showed up. My unit was on the 2nd floor, and one time I went to drop off some heavy furniture. Elevator wasnt working so I called the front office. The guy was pretty rude and said "you can use the stairs". Try moving a large recliner up those stairs by yourself. Likely wont use them again should I ever need to.

Nicky R.  |  Overall Experience 
Rating:
5.0

Miracle was very helpful.

Kathleen G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY B.  |  First Impressions 
Rating:
5.0

Awesome service and staff

Zerita H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennifer R.  |  First Impressions 
Rating:
4.0

No comments

Adam K.  |  Overall Experience 
Rating:
5.0

Thank You, convenient loading area and access hours.

THEODORE D.  |  Overall Experience 
Rating:
4.0

Overall the facility was well staffed and clean. However their computer system was slow and needed up-graded. I still would recommend this facility to a friend.

donald c.  |  Overall Experience 
Rating:
5.0

Staff patient and helpful made everything easy during a stressful time

Kc S.  |  Overall Experience 
Rating:
5.0

The customer service was exceptional!

lamont b.  |  First Impressions 
Rating:
5.0

Stayed after closing hours to assist me!

brandon m.  |  First Impressions 
Rating:
5.0

The staff was professional and friendly. The facility was secure and clean.

jane b.  |  Overall Experience 
Rating:
5.0

I maintained a storage unit at the North Plano location for three years. In that time, there were never any issues with security or safety and any time I required assistance, staff was fabulous!

Dow D.  |  Overall Experience 
Rating:
5.0

Donna at the Plano facility (Kathryn Lane) was so sweet in reserving my 15th foot truck and storage unit as well. The movers ran behind on moving and we extended the Uhaul rental with no issues!

Valerie and Kenneth W.  |  First Impressions 
Rating:
5.0

Met all expectations.

Tim G.  |  Overall Experience 
Rating:
5.0

The facility was very clean and well lit. The staff was very friendly and willing to help when needed. I definitely recommend this location if you need to store some items.

Shari S.  |  Overall Experience 
Rating:
1.0

Not bad or good customer service. It was just no service period. Staff didn’t see to care too much about the client. Very indifferent.

marvin a.  |  Overall Experience 
Rating:
2.0

reservation weeks in advance. Unit/building agreed on was not building I got 10x10 had small door - was not told until I got to unit Took Almost 2 hrs to get a truck. Someone else took truck before me

Jana P.  |  First Impressions 
Rating:
5.0

Taylor was wonderful and very helpful during our move. He helped us over the phone and in person with outstanding customer service. Great job!

David C.  |  First Impressions 
Rating:
5.0

👍

Chris L.  |  Overall Experience 
Rating:
5.0

Good experience

Deborah H.  |  Overall Experience 
Rating:
5.0

Very helpful staff

Sal C.  |  Overall Experience 
Rating:
5.0

Thanks for assistance when I needed it.

Mary M.  |  Overall Experience 
Rating:
5.0

Worked out well. Nice storage area.

Sal C.  |  First Impressions 
Rating:
4.0

There was initial confusion using your online reservation and payment process. Once we went to the location and dealt face to face all was well.

Ken M.  |  Overall Experience 
Rating:
5.0

Very professional, helpful and very nice.Great facility and staff.

Halli S.  |  Overall Experience 
Rating:
1.0

The front desk people here are clueless with their process! It’s a nightmare renting a truck with this place!

camille c.  |  Overall Experience 
Rating:
5.0

Thank you for a pleasant experience during a very difficult time in our lives

Albert H.  |  Overall Experience 
Rating:
4.0

The only issue I saw is that it was not enough help and the line was long

arthur p.  |  Overall Experience 
Rating:
1.0

The girl put in the wrong email address therefore,I did not receive m receipt however, customer service corrected her error, she charged me for more boxes then I had. My rental van was dirty inside.

Karen B.  |  First Impressions 
Rating:
4.0

The after hours system and personnel needs improvement. I found that even though it inconvenienced me to wait till next day, it was less confounding than trying to speak with afterhours person/s.

Jamie F.  |  Overall Experience 
Rating:
4.0

Why yal do not honor govt discount or militarty discount

Katina J.  |  Overall Experience 
Rating:
3.0

My experience on 6/10/19 was good. Prior interactions with this Uhaul and via website caused average rating. Somehow I was assigned 2 storage units instead of one.....

Ken M.  |  Overall Experience 
Rating:
1.0

Everything from truck rental (no express checkin but yet heavily marketed) to the free month rental but no real warning that the rate is SKY HIGH the next month. Understaffed on Saturdays.

Elvin G N.  |  Overall Experience 
Rating:
5.0

Tina was friendly, knowledgeable, and extremely helpful. Consider me a fully satified customer.

Liz H.  |  First Impressions 
Rating:
5.0

Good customer service! All representatives at the Kathryn location were very polite. My rep was newer to renting a storage unit so a more experienced rep helped. Both deserve an A+!

Kevin G.  |  First Impressions 
Rating:
5.0

The only wish I have is that the storage units was accessible until later than 7pm without paying for a 24 hr access. It makes it difficult for people getting off of work at 5 or 6. Extend to 9??

Sean K.  |  Overall Experience 
Rating:
5.0

Thank you!

sharon c.  |  Overall Experience 
Rating:
5.0

Great Experience

GEOFFREY B.  |  First Impressions 
Rating:
5.0

Everyone was helpful and friendly. They were busy every time I was in there and they were still accommodating and professional.

jill r.  |  Overall Experience 
Rating:
5.0

The representative was very knowledgeable and speedy getting us set up. The entire process was easy!

Russ M.  |  First Impressions 
Rating:
5.0

The young lady that helped check in was amazing. She walked me through everything and was very helpful and patient.

jill r.  |  First Impressions 
Rating:
5.0

The personnel were helpful and polite and the experience was good.

pam w.  |  Overall Experience 
Rating:
4.0

Faculty was very helpful and the entire process including shipping ran smoothly. My belongings even arrived 4 days before the original estimates date.

Samantha V.  |  Overall Experience 
Rating:
5.0

Bryan was great

David P.  |  Overall Experience 
Rating:
4.0

I was a bit difficult and Patience tried very hard to be patient with me. We finally got what I wanted (or as close as possible.) She did a good job, especially for a person in training.

Kimberly L.  |  First Impressions 
Rating:
5.0

Great facility and staff.

steven k.  |  Overall Experience 
Rating:
5.0

Gr8 facilitates and service. Thanks! 🤠

byron h.  |  Overall Experience 
Rating:
5.0

Great service

Andrew F.  |  Overall Experience 
Rating:
5.0

My customer service sales person was great!

Christina J.  |  First Impressions 
Rating:
3.0

The reasons that we moved out are - the rate is high, second floor is not convenient and the elevator is slow and sounds like it is going to malfunction every time we used it.

CECILIA P.  |  Overall Experience 
Rating:
5.0

Rented here for over 10 years-always safe & clean.

LISA F.  |  Overall Experience 
Rating:
5.0

Our experience was very good and we recommend to it all.👍🏻

Shruti S.  |  Overall Experience 
Rating:
4.0

I was pleased with the facility and service.

Lisa G.  |  Overall Experience 
Rating:
4.0

After this location falsely accused and charged me 100.00 for a scratch they found on a truck I rented I still was willing to give them another try in renting a storage unit.

LESLIE L.  |  Overall Experience 
Rating:
5.0

The staff was accommodating, friendly and, professional. Excellent customer service and great facility!!! I would highly recommend that location and will use it in the future!!!

Deborah J.  |  Overall Experience 
Rating:
5.0

Moved one-way and returned truck and car hauler to this location, in return for truck rental received free one month storage. Smooth process. Staff was helpful. Convenient location.

teresa h.  |  Overall Experience 
Rating:
5.0

Good experience for the past 4+ years

TIMOTHY B.  |  Overall Experience 
Rating:
5.0

One of your Workers helped me to move 2 large pieces of furniture. I do not remember his name unfortunately. He was very helpful and kind.

PAUL B.  |  Overall Experience 
Rating:
5.0

None

DEAN S.  |  Overall Experience 
Rating:
5.0

Great place

Timothy N.  |  Overall Experience 
Rating:
5.0

Good service!

Jin C.  |  Overall Experience 
Rating:
5.0

Great expering

Sherry S.  |  Reservation 
Rating:
5.0

Thanks😃

beverly t.  |  Overall Experience 
Rating:
5.0

I received excellent service from the staff.

Starlynn S.  |  Overall Experience 
Rating:
5.0

I noticed an IMMEDIATE change for the better as soon as I walked in and was greeted by the staff. Anna has a need to improve in the service area but the job got done and I was overall satisfied.

Terri C.  |  Overall Experience 
Rating:
1.0

The person I reserved from online was incorrect and this location could not store a car I had to store something on this day and her mistake caused me to pay an extra $600 in towing fees

JASON T.  |  Reservation 
Rating:
5.0

Nice facility

Rodney S.  |  Overall Experience 
Rating:
5.0

I have used Uhaul services a few times and always been very pleased. I will always suggest to family and friends to use the Uhaul company.

DIANNA O.  |  Overall Experience 
Rating:
5.0

A young black girl helped me. Her name started with a "G". She was wonderful and really make me feel like she wanted to help me.

david l.  |  Overall Experience 
Rating:
5.0

James at Uhaul Plano, Tx was instrumental in solving errors created by the lady in the Reservations Department. James went Above and Beyond to help me. Would Highly Recommend.

BOB H.  |  Reservation 
Rating:
3.0

The website needs some improvement. Setting up autopay was not intuitive and was not a good user experience- resulted in a late pmt even tho I thought I had auto pay set up. Frustrating.

Leigh P.  |  Overall Experience 
Rating:
4.0

This place was awesome! I experienced excellent customer service by the counter people and really appreciated the extraordinary efforts by everyone who went and beyond during my time of need.

Tiffany C.  |  Overall Experience 
Rating:
2.0

I got a really bad customer experience. The canceled my contract on the 15th of the month I had paid until the 30th. With receipt in had and everything, the said "there was nothing they could do".

STEPHANIE G.  |  Overall Experience 
Rating:
5.0

They were very good to me due to my struggle time for the few months . Worked well with me due to my late payments . And also good with me due to timeing of getting my things out of storage .BLESSED

kasai e.  |  Overall Experience 
Rating:
4.0

Overall efficient and pleasant experience

Joshua L.  |  Overall Experience 
No reviews have been submitted for this location.

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