Customer Reviews for U-Haul Moving & Storage of North Plano

Great job!

Did not provide accurate availability information

Was in and out without any delays or hiccups!

Everything was perfect for my first rental. Will use this location again!!! Thank you!

Nothing. Everything was very smooth and easy.

Terrible location won't return or recommend it to anyone

The first truck was in the middle of the line. Had to return to the counter to get the keys to another vehicle. The second vehicle had a low tire and the mileage wasn't correct. It took them about 20 minutes before I finally requested another truck. The 3rd truck was fine.

Very clean location and super clean van. Very impressed by service provided by people working in this location.

Best customer service I have ever experienced at a UHaul location to date. Every person that I spoke with and engaged with with friendly, knowledgeable and professional. Great experience!

I waited 20 minutes to turn in a truck because a trailer hook-up process was blocking the drive. The employee stood there and talked to the customer and didn't seem to acknowledge that trucks were attempting to pull in. It was ridiculous. My truck windows were dirty and the ride in a 10 foot vehicle was worse than the larger trucks I have rented from Uhaul in the past. I have ways had good experiences until today.

Hi Team, I took my Uhaul truck on Jan 3rd and my receipt was $57.57 and I have used it below 2 hours only and hand over the key to Uhaul staff on the same day. The next day I have received one more receipt of $36.70 and added 2 days' charges of everything. I have raised my complained but still its not resolved.

Couldn't have been an easier and safe transaction

Thanks to U-Haul we were able to store my college stuff after I moved back. My dad always rents from U-Haul. The storage timings, carts and temp controlled environment made things easier.

Not a pleasant experience!! My issue is not with the local office, but with U-Haul's unsatisfactory check-in process. I have rented equipment at this location many times over several years. I get annoyed that even though I made a reservation, there is always a lengthy wait and check in process, even though I have started checking in online. Even though I have checked in online, selection what equipment and services I do or do not want and providing copies of my drivers license and credit card information, I am asked again what equipment and services I want and and again am asked for my drivers license and credit card. U-Haul seriously needs to consider implementation of a process similar to National Car Rental, where I go straight to the rental vehicle without having to physically check-in.

Again, things went smoothly and easily. Everyone is always friendly and helpful.

Plano location was great, people friendly. The Carbondale dropoff location was small, hard to get to, and very congested. The gentlemen working there was helpful.

Pickup of the trailer at the Plano North location was a bit of a mess. Took over an hour and ten minutes and I ended up leaving with a trailer that was bigger than originally rented (not a huge issue, but bigger than necessary resulting in horrible gas mileage over my trip). The first trailer I had connected to had a malfunctioning light and couldn't be fixed, so they hooked me to another trailer the original size. After fifteen minutes of waiting to find out if I could take that one they told me that I wouldn't be able to because it had been reported stolen. Ended up getting hooked to the larger trailer and was sent on my way after a few more minutes. The employees were all extremely helpful and courteous, however it seems as if management needed to get their act together and have the store better staffed for the volume of customers renting and returning that day. It would be hard for me to return to this location based on my overall experience, however, the employees genuine good mood and attitudes did make it a better experience.

Aways go to this location when I need to rent equipment. The staff are super friendly and helpful.

I haul trailers frequently and just needed the motorcycle to haul my bike. I had pointed out a fire that looked bad on the trailer and in return just asked if I could get a spare so that I wouldn't be stuck on the side of the road. Instead of even just swapping the tire out I was just told if it blew that I had roadside assistance. And of course on the trip the tire blew out and was stuck on the side of the road for 2 hours at 3am in the morning. So of course I was annoyed and when the road side assistance showed up he ended up swapping both sides out because the other tire that hadn't blown was also in horrible shape. He couldn't believe the trailer left with the tires that were on it.

Scott was very helpful and provided good support and made my visit quick and efficient.

Jacobe was great guy In gold rainy weather hooked up the trailer

Anna Lewis was very personable and helpful with our return. Great customer service

Liked this loaction and great size and nice team of cool people! Great team here Uhaul!

services was okay both check in and out agents did their jobs

Staff at N Plano extremely friendly and accommodating... especially Rita, Krystal, and Megan. Our return process was very efficient. The man who did ours was very professional and focused on nicely answering every question we had.

Polite and helpful service staff

This review is not specific to this drop off location this is about my entire experience with Uhaul. First off, when they called to schedule the drop off of my Ubox they said I was the first stop on the route and it would be at my place between 8am-9am. When 9:30 came and still no box I called only to be told there was an issue with the truck but the issue would be resolved in 10-15 mins and be there soon. Another 2 hours pass and still no box. I call again only to be told it's going to be hours before the box arrives. I took the day off work because of the original time quote and missed an entire days worth of pay only to have my box not come to me until 4:30pm-5:00pm which means I could have worked my full shift and not missed out on money had they just quoted me the right time. When I called to complain about this the lady said a manager would be pulling the call to confirm I was quoted that time (which I was) and would be reaching out to me for a refund which has yet to happen. Now for the drop off. I had changed my phone number a few weeks before the box was dropped off at the second location and it's completely my fault for forgetting to update the phone number in your system. However, no one emailed me letting me know they tried to reach out to me about scheduling and no one called the secondary number I'm almost positive I had put down on file. All I got was an email saying I qualified to keep the box at your facilities for an extra charge. When they finally came to drop off my box the driver told me there was no way to drop off the box anywhere near my actual apartment and so we would be needing to carry my entire life's worth of stuff across the huge apartment complex and up 3 flights of stairs with not even so much as an apology. When I tried to get her to drop it off closer to my apartment she basically said no she was going to be putting it where she wanted to and there was nothing I could do about it. Luckily she had a manager get involved and we were able to find a work around and the manager we spoke with was very helpful. The driver on the other hand gave me immense amounts of attitude in the process and made my moving day a million times more stressful than it needed to be. I chose Uhaul because you are supposed to be a reputable company whom I have moved with a few times before but this is the absolute worst service I have ever received from any company I have ever dealt with. If I am to ever move again I will absolutely be going with a different company and anyone I know who is moving I will be sure to let them know what an awful experience this has been and to save themselves the trouble. Again, there has been nothing done at this point to reconcile the situation and I am just besides myself with how terrible this was.

Clean the back! There was a nasty old show stuck on the side of the cargo area! Lol

Terrific service, EZ drive-up & drop off!

Overall, we had an excellent and easy experience with U-Haul. The only issue we had was we returned our truck one day early, but near closing time. We were asked to check our trucks in online. That was a long, unclear process. Taking pictures, etc, wasn't a problem, really, but we didn't have a lot of time, and this made our check-in experience difficult. The employees were not aware that we were actually a day early, and I think they were trying to help us get the trucks checked in before being charged with an extra day. Other than this slight miscommunication, everything was super great!

Website check in was the worse. Please update so others do not continue to have the problem checking in because of share location was accepted on your site. The reviews that I read all pretty much stated the same. The check in took to long and needed assistance.

Excellent customer service. Truck was easy to drive and very clean.

Contactless check-in to access the vehicle but still having to go inside to get keys was not very efficient process. Especially if I have to wait in line to get the key. Equipment return was quickly done though

This is twice in last month I have rented a truck from this location. The interiors of the truck looks like only a leaf blower cleans them out. In this moment of of Covid times, you all need these interiors of trucks to look they are show room new. Give me the appearance you have "cleaned" the interiors of the trucks. The last truck I rented the AC only worked intermittently and the windshield wipers left streaks when trying to clean windshield. This would be a hazard in the rain. Not happy renting trucks from uhaul.

Very helpful! I forgot a mask & they very kindly offered me one. 10/10 recommend!

Check in was outstanding. Loved the ladies at the counter. I hope I need your support again soon! Guys hooking up and removing the trailer were great too. Love everything about the people at this location. Thanks. Ron.

When I returned the truck the person I was talking with was rude and didn't care what I had to say. It was a young Female. They also was closing early. Didn't what to check in the truck.

Trailer door was hard to close.

This is more like it

No issues ...good experience

Put cruise control on your trucks... 1000 miles is a long way to drive with out cruise control.

The most wonderful staff. I was quite nervous about driving the truck and tow dolly, and two ladies there helping me out made me feel so much more comfortable and capable. I was so impressed with the way I was treated.

The customer service itself was fine.. The truck was absolutely awful. Never drove a worse vehicle.

At this location the customer service is terrible. Records will show that I rent uhaul trucks at least 4 times a month and each time at this location I am in line over 20 minutes. During which time you have several employees doing nothing except texting on cellphones. This issue must be addressed.

Donna and the team are amazing, and always willing to help!

Return process was super easy and quick.

We had to switch locations which cost about an hour extra, and there was no furniture dolly available at the new location so we got less accomplished. That was disappointing, but not the locations fault because they were not expecting us.

Customer service person was easily distracted. I certainly did not feel like I my business there was appreciated.

Very unprofessional staff. Women who are working there are ridiculous. Yelling at customers. Need some training for them in treating their customers. Hospitality is utterly bad. I am 4th in que almost all the customers felt the same way infront of me.

Made appointment online, put in DL information online, provide Credit Card online, provide car and hitch information online - then in this COVID environment I must go inside to provide Credit Card AGAIN and answer MORE questions - WHY? What is the point of online at all. Please fix this - COVID - COVID - COVID.

The U-Box arrived much sooner than expected. Everything went well although there was a bit of confusion this morning when U-Haul called asking about delivering the U-Box contents to me when the people in the office know I was there last Wednesday to unload it. The other constant problem with U-Haul (all locations) is the long waits for anyone to answer the phone. It's beyond reasonable the amount of time you have to wait.

Dropping off and picking up from the houses was excellent. Problem was one of the six boxes was dropped from the forklift when unloading at the Warehouse. When communicating with the location one lady(Russian accent) was very rude and lacked customer service skills. When I spoke with the GM he was very helpful and answered my questions on the U-box that fell, he apologized for the fallen box but could at least of offered to compensate for storage fee or delivery fee as a token of good faith. Overall the location is great except for the front desk office staff and the fact my belongings fell from a forklift.

Donna at the check in was extremely helpful, professional and kind. I made the reservation 3 months before and I made modifications within. I did receive so many phone calls from customer service, good thing but each time at seemed my reservation had to be confirmed over and over again and I was annoyed by that. I stated over the phone that I didn't want to have surprises on the pick up day. Still, when I picked up the 20 footer, it showed a due amount of over $ 1200 as for my original reservation. Donna handled it greatly and made it right. People were waiting behind us and she called immediately for support as my process was taking longer than it was supposed to have been. She deserves an award. Thank you Donna

Great/fast service!

Very friendly and helpful!

I dropped the trailer after closing because the agent said they really needed it the next morning. No discussion of an AFTER HOURS FEE. I have rented many times over almost 40 years and never heard of after hours fee. I am disgusted w Uhaul.

The staff that hooked my trailer was super friendly and polite

Storage Manager consistently attempted to up-sale the transaction. Repeatedly tried to enforce policies without proof. She added insurance and a padlock without my acknowledgment. When I questioned it, she stated it was policy in order to get the FREE month of storage but was unable to provide said proof. She was very rude. My unit is clear across the building away from elevator access. I walk pass dozens of empty “Customer Ready” units. Not sure if my unit was chosen for office convenience or In spite of my complaints.

I would definitely refer anyone to this location due to the customer service that we received from Leo and Austin!

My overall experience was great! The customer service agent who helped me was excellent and walked me through everything very patiently. I did not need to ask any questions because she already covered every thing. Excellent work Rita!

The lady that helped me rent the truck and storage unit made it one of the best customer service experiences that I’ve ever had. Thank you.

the workers are very rude. when I went to pick the U-Haul up the older white lady was very blunt and inpatient and when I dropped it off the younger girl cut me off and went to the restroom

Polite and helpful staff. Clean equipment. Only problem is that outdoor employees with direct customer contact not required to wear a mask. As a national organization this policy needs to be reconsidered for the safety of customer who may be at risk for COVID 19.

Donna Jackson (I believe is her last name) was stupendous! My husband and I received the best customer service of the year when we walked into the Plano store. Her sidekick, I believe her name is Lois, was equally friendly and helpful. Please recognize Donna for her friendly expertise!

At the Kathryn Lane facility in N Plano Texas John and Scott Harper are top notch. Friendly, helpful, and skilled at what they do there. More than once they've gone out of the way to assist. They do not strike me as "that's not my job" types.

The staff member we rented a storage unit from was excellent. Thanks guys!

The retractable door should stay open longer, pass 7pm. At least to 10pm

There is a lot of storage units to pick from much cheaper, However if I did not have billing issues it was clean and something I would have recommended. I have confirmed with emails And pictures Uploaded I moved out with notice month ago and still got a bill with late fee unable to get thru to the person whom sent the letter not work in Plano I’m told. I physically went to Plano manager aware I was there to talk but ever made it to front and the GM whom I left detailed message two times has yet to call me back

Great location. Always clean and well lit.

When I signed up and paid for my storage unit, the sales associate never told me I needed an access code or gave me an access card. Therefore, when we showed up at 9p with a truckload to put in the Unit, we were not able to get in! I had hired movers to help, so now have to pay them again to come a second time. This is inexcusable incompetence on the part of the sales associate and was not a good start to using your facility, not does it make me confident I chose the best facility.

I cleaned my unit out 2 days before my rent was due. I called the 24th and 25th to cancel my account. I was on hold for 30 minutes each time and no one ever answered. I then received a call from someone at UHaul saying that they noticed my unit was empty. They wanted to confirm that I had moved out and no longer needed the unit. I confirmed. I then received a late notice that I owe for the monthly rent PLUS a late fee. I am not paying this. My account needs to be resolved. I tried to call again, but again, no one answered for over 20 minutes.

N/A

Had trouble ending my rental unit, i kept getting charged even though I called beforehand to cancel.

The clerk at West McKinney location told me Plano location would have a 10 x 20 climate control space, when I arrived they were told no “they do not have a 10x 20 space so I had to take 2 10 x 10 spaces, therefore had to buy 2 locks instead of 1. The charges for 2 spaces were more than for 1 10 x 20 unit. They should have honored the price for a 10 x 20 unit. Originally the truck and trailer would have to be returned to the West McKinney location, very inconvenient, but after speaking another with attendant, Anna, said that “no” I do not have to West McKinney location. She was the most helpful and professional in all the attendants I was in contact during this 2 day ordeal. It was a nightmare during the West McKinney location and would never go back there. Anna, at the Plano location would highly recommend her for future promotions.

I did have to change units because the Elevator to the second floor failed while I was loading belongings.

I’m canceling my storage room. The attendant could not set up my access code at the time I got storage so I had to store my belongings some where else

Awesome uhaul company location right here

I came back to the facility after hours with my trailer that i rented to unload my stuff into my storage unit and neither the card or access code would allow me entry into the building. The lady who checked us out said they have been having issues with the alarm in the building but never mentioned not being able to open the door once office hours where over. I was also suppose to return the trailer last night after unloading and couldnt do that either.

Great service

I always choose this location it's my favorite. They are always friendly and helpful. The truck was somewhat dirty, but I already prepared to wipe it down with wipes and the wipes were very dirty steering wheel and drivers seat. I also wore gloves to ensure safety with the virus I think the trucks need to be wiped down on the inside for safety. The signal light did not work and the truck needed an alignment. Did not discover until I had gotten on the highway and had a timeline to get to my destination or I would have returned. I reported These concerns upon return. Might want to check the truck out more thoroughly prior to rentals. The storage unit was also dirty. However, the staff member was so nice and did sweep it out and apologized for it being dirty.

Very nice staff, clean lobby space adhering to social distancing guidelines.

Easy online process! Worked perfectly!

Great facility and friendly office employees!

Even during this pandemic, the Plano North store remained calm and helpful in keeping us informed of the storage units and truck shortages. In addition, they have made EXTRA steps in practicing social distancing with altering the checkout process.

The store manager was very rude I handed over my ID in his hand he place it back on the counter top and ask why did he not give it back the way I gave it to him no response he had very bad attitude the whole time he work with me he was even rude to his co woker his demeanor is not customerProfessional and no I would never come to North PlanoU-Haul facility on Catherine lady again

The rep was friendly albeit slow.

Had a few issues. Biggest I had was that I set up auto pay, and TWICE I got nasty notices in the mail saying I had missed my payment and threatened with lockout. I set up auto pay when I first got the unit, again after the first error, and AGAIN after the 2nd error. So 3rd time was the charm I guess. Also got the feeling the staff was quite nosey. Almost everytime I went to my unit a staff member showed up. My unit was on the 2nd floor, and one time I went to drop off some heavy furniture. Elevator wasnt working so I called the front office. The guy was pretty rude and said "you can use the stairs". Try moving a large recliner up those stairs by yourself. Likely wont use them again should I ever need to.

Miracle was very helpful.

Awesome service and staff

No comments

Thank You, convenient loading area and access hours.

Overall the facility was well staffed and clean. However their computer system was slow and needed up-graded. I still would recommend this facility to a friend.

Staff patient and helpful made everything easy during a stressful time

The customer service was exceptional!

Stayed after closing hours to assist me!

The staff was professional and friendly. The facility was secure and clean.

I maintained a storage unit at the North Plano location for three years. In that time, there were never any issues with security or safety and any time I required assistance, staff was fabulous!

Donna at the Plano facility (Kathryn Lane) was so sweet in reserving my 15th foot truck and storage unit as well. The movers ran behind on moving and we extended the Uhaul rental with no issues!

Met all expectations.

The facility was very clean and well lit. The staff was very friendly and willing to help when needed. I definitely recommend this location if you need to store some items.

Not bad or good customer service. It was just no service period. Staff didn’t see to care too much about the client. Very indifferent.

reservation weeks in advance. Unit/building agreed on was not building I got 10x10 had small door - was not told until I got to unit Took Almost 2 hrs to get a truck. Someone else took truck before me

Taylor was wonderful and very helpful during our move. He helped us over the phone and in person with outstanding customer service. Great job!

👍

Good experience

Very helpful staff

Thanks for assistance when I needed it.

Worked out well. Nice storage area.

There was initial confusion using your online reservation and payment process. Once we went to the location and dealt face to face all was well.

Very professional, helpful and very nice.Great facility and staff.

The front desk people here are clueless with their process! It’s a nightmare renting a truck with this place!

Thank you for a pleasant experience during a very difficult time in our lives

The only issue I saw is that it was not enough help and the line was long

The girl put in the wrong email address therefore,I did not receive m receipt however, customer service corrected her error, she charged me for more boxes then I had. My rental van was dirty inside.

The after hours system and personnel needs improvement. I found that even though it inconvenienced me to wait till next day, it was less confounding than trying to speak with afterhours person/s.

Why yal do not honor govt discount or militarty discount

My experience on 6/10/19 was good. Prior interactions with this Uhaul and via website caused average rating. Somehow I was assigned 2 storage units instead of one.....

Everything from truck rental (no express checkin but yet heavily marketed) to the free month rental but no real warning that the rate is SKY HIGH the next month. Understaffed on Saturdays.

Tina was friendly, knowledgeable, and extremely helpful. Consider me a fully satified customer.

Good customer service! All representatives at the Kathryn location were very polite. My rep was newer to renting a storage unit so a more experienced rep helped. Both deserve an A+!

The only wish I have is that the storage units was accessible until later than 7pm without paying for a 24 hr access. It makes it difficult for people getting off of work at 5 or 6. Extend to 9??

Thank you!

Great Experience

Everyone was helpful and friendly. They were busy every time I was in there and they were still accommodating and professional.

The representative was very knowledgeable and speedy getting us set up. The entire process was easy!

The young lady that helped check in was amazing. She walked me through everything and was very helpful and patient.

The personnel were helpful and polite and the experience was good.

Faculty was very helpful and the entire process including shipping ran smoothly. My belongings even arrived 4 days before the original estimates date.

Bryan was great

I was a bit difficult and Patience tried very hard to be patient with me. We finally got what I wanted (or as close as possible.) She did a good job, especially for a person in training.

Great facility and staff.

Gr8 facilitates and service. Thanks! 🤠

Great service

My customer service sales person was great!

The reasons that we moved out are - the rate is high, second floor is not convenient and the elevator is slow and sounds like it is going to malfunction every time we used it.

Rented here for over 10 years-always safe & clean.

Our experience was very good and we recommend to it all.👍🏻

I was pleased with the facility and service.

After this location falsely accused and charged me 100.00 for a scratch they found on a truck I rented I still was willing to give them another try in renting a storage unit.

The staff was accommodating, friendly and, professional. Excellent customer service and great facility!!! I would highly recommend that location and will use it in the future!!!

Moved one-way and returned truck and car hauler to this location, in return for truck rental received free one month storage. Smooth process. Staff was helpful. Convenient location.

Good experience for the past 4+ years

One of your Workers helped me to move 2 large pieces of furniture. I do not remember his name unfortunately. He was very helpful and kind.

None

Great place

Good service!

Great expering

Thanks😃

I received excellent service from the staff.

I noticed an IMMEDIATE change for the better as soon as I walked in and was greeted by the staff. Anna has a need to improve in the service area but the job got done and I was overall satisfied.

The person I reserved from online was incorrect and this location could not store a car I had to store something on this day and her mistake caused me to pay an extra $600 in towing fees

Nice facility

I have used Uhaul services a few times and always been very pleased. I will always suggest to family and friends to use the Uhaul company.

A young black girl helped me. Her name started with a "G". She was wonderful and really make me feel like she wanted to help me.

James at Uhaul Plano, Tx was instrumental in solving errors created by the lady in the Reservations Department. James went Above and Beyond to help me. Would Highly Recommend.

The website needs some improvement. Setting up autopay was not intuitive and was not a good user experience- resulted in a late pmt even tho I thought I had auto pay set up. Frustrating.

This place was awesome! I experienced excellent customer service by the counter people and really appreciated the extraordinary efforts by everyone who went and beyond during my time of need.

I got a really bad customer experience. The canceled my contract on the 15th of the month I had paid until the 30th. With receipt in had and everything, the said "there was nothing they could do".

They were very good to me due to my struggle time for the few months . Worked well with me due to my late payments . And also good with me due to timeing of getting my things out of storage .BLESSED

Overall efficient and pleasant experience