I always get great service from Tina and her team!
Deolinda B | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of North Plano
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome thanks
Martin C | Overall ExperienceWe used UBoxes for our move from Florida to Texas and I don't think I could have had a better experience. Highly recommend. The staff at the North Plano location was so helpful. They were friendly, helpful and even made sure that the right boxes would get delivered on the right days (we had 8 Uboxes, so it took some logistical coordination). I'm very happy about the entire experience from start to finish. There is nothing that could have improved or gone better, you guys were perfect. Thank you!
BJOERN RNone
JOSHUA AFabian was awesome to work with. Very personable.
DONALD KThe truck was generally great, but mit did pull to the left on the highway quite hard. I told the drop off location that it needs an alignment. A simple drive on the highway before renting would've revealed the issue.
DYLAN ESent me off the lot with tire missing chunks (about 50%) of the thread! Clearly not remotely concerned with customer safety! Contact me for pictures.
Adan VThis location has many users and as I stood there listening to four employees talking to customers the employees although kind did not have trucks for peoples use at 10:30 in the morning. I had a reservation for my trailer and the clerk could not locate my reservation. She tried but the system is very slow and when I was there before the computer system was very slow. Also Tina, my clerk knew how to work the system, but it went out on her several times and we had to start over. I THINK IT IS TIME TO UPGRADE YOUR SYSTEM U-HAUL!!! There is no reason in todays world to LOOSE a reservation. A reservation is useless and would not waste my time again making one. Even Tina seemed skeptical when I mentioned I had a reservation. It seemed she knew that the system would not locate the reservation. Tina ended up finding something that would work, but it took for ever. This is why there is such a line to get help[ at U-Haul, because the system is TOO SLOW and it delays the progress of work for the employees, thus customers wait for the system when you can see inventory on the lots. Step up U-Haul you are making plenty of money.... Upgrade your system!!
CARL MI arrived for return just as the store closed. I tried the self checkout but my phone wouldn't photo the QR code. Joe came out and helped me for 20 minutes after he was off. We have rented here 4 times - it's a great location!!
Carrie NTina was great, very helpful - left me with a very positive experience
GARRY DIt would have been nice to return my empty propane cylinders on a no cost basis. Long distance traveling with these cylinders is not efficient and bulky.
JIMMIE BI can't recommend due to the cost. There are several other less expensive units around the area. Other than cost the facility is fine. Thanks
Joyce B | Overall ExperienceRented a one way 4x8 to Canada with a bubble in the tire. Had to get it changed in Sioux Falls SD after it caused a huge wobble. Tires need to be checked more thoroughly.
TIMOTHY MNothing, the customer service representative was Great 👍 and the equipment was clean and well maintained.
LANNY HBoth of the staff members that assisted me were excellent and so very helpful!
Amber SEasy in an out
RYAN JI paid for an appliance dolly…not only did I not receive it but they charged me for it anyway. Completely unacceptable. I need a refund on the dolly I never received.
Michael HAverage rating is due to U Haul website showing a location for drop off in Tyler, TX which I picked during the reservation, but is closed (out of business). I drove out of my way to drop the trailer and could not do. It was frustrating, and I had to drop it back to the location of renting. This was not how I wanted it to go. U Haul corporate needs to maintain their site better. The local team did well though.
TODD HAside from the elevator in the main building breaking a lot..... everything else was great with this facility. Always nice and clean inside
Mike M | Overall ExperienceReally enjoyed the new ramp door option on the 5x8 trailer. Much easier loading & unloading than the old swing doors.
RHETT MThere was only 1 person checking in customers at 7 AM. She was nice, and it good at her role, but it took 47 minutes to pick up the van. When I returned the van, the attendant threatened to charge me $25 for not folding the 10 used furniture pads.
PORTEAL GWhen I picked up my trailer, the tech that hitched it said all the lights were working during the check off. My truck normally notices when a trailer is attached but it didn't. When I asked him was he sure the lights worked, he said yes. I should have double checked myself because when I did my own check a day later after loading the trailer, the turn lights and brake did not work. HUGE safety issue. Took the trailer back after losing half a day for service and the other tech diagnosed it as an adapter issue. Had the first guy done his job and not just let me drive off with no working lights, I would have saved time but also not have been a safety hazard on the road in DFW traffic. DO YOUR JOB!
Chu SOh my gosh, I have used U-Haul so much in the past few months for a move and each interaction was top-notch! My experience with U-Box was exceptionally enjoyable. I had the pleasure of working with Madison twice (for the drop-off at our previous property and the pickup at our new property and Desiree once. They were both so amazing to work with, seriously! They were professional, incredibly skilled, efficient, patient, and friendly. Following my experiences working with Madison and Desiree (in addition to all the other U-Haul interactions I've had recently) I couldn't, in good conscious, recommend any other moving or storage company/service. U-Haul and U-Box is the way to go, 100%. Don't even waste your time trying to go with someone else. You'll just be disappointed. Anyway, thank you so much Madison and Desiree. Take care!
Matthew SBoth gentlemen that helped me wee very polite
PATRICK SAn EXCELLENT store! Great customer service! Reliable reservations and equipment.
REMBERT PAlways have equipment I need and staff is helpful!
BRIAN CTina is great
Abreauna H | Overall ExperienceThis location was excellent until last few rentals; not sure why such a large location currently managed / staffed by some less professional people now. Latest example: I tried to notify by phone, as requested by Uhaul, that I would have trailer beyond default return time. First call answered, was asked to hold, then on hold 11min 07sec before I hung up. Tried again later, but was placed on hold without any attendant saying anything; so I again hung up. Jerk behavior, in my opinion. Additionally, less important, app driver’s license scanner had error, so couldn’t submit in advance.
DAVID BFriendly and fast service
STEPHEN SUpon my arrival to drop trailer and load a storage space I was greeted immediately. Very friendly staff. I met Ms. Tina which I believe to be the manager. She didn’t stop moving and was directing traffic. She even offered me water as it being a very hot day. Staff was great and knowledgable.
JAMES H | First ImpressionsTires were bald, but did not see this until toward the end of the trip - very dangerous. I have pictures.
JOHN EMs Tina and her staff is amazing. Everyone I encounter were knowledgeable of their roles and very friendly! It’s like a “home “ feeling when you visits this location. Thank you.. I have definitely recommended this location to my coworkers family and friends !
Graylon J | First ImpressionsThe service staff and the sales staff did a great job. There was a long line at the desk but they seemed to be efficient as possible. The crew that hooked up the trailer were efficient. The return process was simple and quick.
RAY NThe guys that setup the trailer and checked it back in were fantastic and very courteous. Good experience
James Bnone
Walter BThe checkout process was long. It took me 30 mins to reach the front of the line with4?people working. Have posters that people can read that says please download the app, upload your driving license, please keep you preferred payment ready. Or install tablets for customers to complete information before they stand in the line.
Ajay VStaff as great and very helpful.
Sara RInspect the vehicle for water leaks. The 15' truck cab leaked water down the inside of the B-pillars onto the seats, and the back of the truck leaked as well getting personal items wet.
NICHOLAS BSal is the general manager. Thank you Sal for the excellent service! I will recommend Sal and this location to anyone who needs moving or storage!
BIJUN OThe appliance dolly strap had a cut or tear through half of it. Now, it lasted through my needs with moving the side by side fridge, high efficiency washer and dryer but, if it had broken, my ability to move these heavy items safely would have been impacted on the recent Memorial Day Weekend. These important features should be checked before renting to the next customer.
RANDALL MThis location was great! Fast, friendly service!
JOANNE AI’ve used many Uhauls and many storage units over many years. I’ve interacted with at least 6 employees and all were helpful, courteous, honest and fair. In an era of bad customer service they are a standout in my opinion.
ROBERT HI was surprised that the drop off was so easy.
Charles SIt wasn’t clear that was given 2 5x5 units. When I was looking for 10x5. Please make this clear when booking online. The staff helped me resolve it that I am very grateful for.
RAJA S | First ImpressionsI dropped off my trailer rental to an employee on Saturday and they did not check it in until Sunday. Now I have to dispute an extra days worth of charges.
Christopher LNothing at this time
JERROLD SThis location went out of there to make sure all my needs were met. The move from Dallas to Fort Myers Florida was made easy because the employees working at the
Charles HGreat service. Love the online check-in and easy pickup.
Michael SExcellent job
GUY GOverpriced. I would have saved money hiring a moving company.
Matthew CI generally prefer to come to this location, but the problems kept hitting one after another after another. I tried to rent the van, but received an email saying that my choice had been altered to the smaller truck. Not that big of a deal, except I have to pay for the truck when I take furniture, tree limbs, etc to the dump. So going out of the gate, I already have to pay an additional $100 that I wasn’t expecting to pay. The second issue was the “easy,” no contact, pick up process. Over an hour later, after closing time, they finally just got me a different truck. Today, we went to the landscape/ place.
Serena RTina Johnson wrote my contract up. She was efficient and friendly. Robert hooked up the trailer I rented. He was training a new employee on how to do it. Having been a trainer for most of my life, I thought his detailed and friendly instructions were right on point. I ended up having a great conversation with him. My compliments on having such great employees.
STEVEN BIn and out quickly very friendly people
Steven Shighly recommended this uhaul....only one i would pick
ZIAD HFast service and easy to pick-up and drop-off.
Joanne AMy U-Haul move and rental was great as usual . I like the ease of using the app to rent and pickup the truck and equipment online and checking in and out. As most people know U-Haul can be very busy. So I can skip waiting in line by reserving and picking up using the mobile app. Although this rental I had to go inside because my phone was buffering, Ms. Rita an employee at the U-Haul on Kathryn ln., took a Quick Look from my reservation and proceeded to get me out the door quickly because all my information was already accessible and I was out the door. The only thing that could improve my move was having the option like you could before, is breaking the seal to have use of a dolly just in case for an additional charge.
James mI have used U-Haul Box for my move from Dallas, TX to Norcross, GA. I am very satisfied with the services. They kept the commitments about time, remained communicated, very professional in picking up and delivering the boxes. I recommend using U-Haul Box in shifting houshold materials. Excellent services.
Mustaque AThere was a bit of water leaking in the wood pods
kimberly dThe phone app was not helpful during conformation or pickup . Everything was great except the robots running your program, remove robots or get a better programmer and or program. If this happens again I will NEVER give a good review ( note: the automated part was supposed to be better) thank God the people that work for U haul are smarter.
ROBERT BDid the drop off through the app so did not speak with anyone.
ELIZABETH Hkeep doing what you are doing. One thing for thought, during peak check out time, mainly in the morning, add a third person at the counter.
MURLEY Hthe wood boxes do leak - some of our things were water damaged (would not reccomend this type of unit)
kimberly dStaff was So nice . Thank you all
Victoria K | First ImpressionsGreat experience thank you
DWIGHT T | Overall ExperienceToo expensive, you kept raising the price. I found the same size unit, climate controlled for half the price at public storage.
GRANT S | Overall ExperienceStore owner/manager (Tina) was very knowledgeable and helpful during my experience. Storage facility was very clean and inviting. Will DEFINITELY recommend friends and family in the near future !
CATINA M | Overall ExperienceThis U-Hual Storage was excellent and convenient, and the staff were very friendly and helpful!
Richard V | Overall ExperienceThis UHaul storage facility exceeded our expectations. It was easy to move in, access, and move out. The staff was helpful, and the facility was perfect for what we needed. We moved in using a UHaul trailer, and our move out was with a long-haul mover (large semi). No issues with the convenient loading dock area.
Patrick W | Overall ExperienceOutstanding personnel, knowledgeable, friendly, helpful, courteous, clear, spoken, and direct. I always only use this location because there is no other location that compares and I know from experience. Everyone there is bright and cheerful, and very pleasant to deal with
Matthew H | First ImpressionsI was homeless for 2 years. I called monthly to update my payment date and was told I couldn’t move the date. I was charged multiple late fees simply because my paydays fell on a later date monthly. At the end of my rent period, I was told o could not receive any late fee refund nor a refund for the last month paid, although I ended my rent period early. Poor communication and lack of service from customer support.
JAMES H | Overall ExperienceThe General Manager, Tina Jones was exceptionally helpful throughout the whole process of returning the truck, getting the paperwork done, start to finish and also assisting with questions regarding the move- in progress of the storage unit. Great storage facility, it was clean and had a very friendly environment when we walked in. The employees were very polite and approachable and professional throughout the process as well. I would DEFINITELY recommend to family and friends !!
CATINA M | First ImpressionsGreat staff, great facility! They are professional and clean!!!
Leonard Y | Overall ExperienceStaff is awesome. I had some issues and needed a bigger truck. It was exchanged with no problems.
Charisse R | First Impressionseverything was great Thank Mss Jones
JOHN S | First ImpressionsPerfect for anyone that wants a non micromanaged place for storage. They give you the information you do it yourself. Perfect in my opinion.
WILLIAM C | Overall ExperienceLove this u-haul, it has everything, never runs out of equipment
MICHAEL D | First ImpressionsVery helpful each time I had questions! Friendly! Will use it again when needed.
PATRICIA O | Overall ExperienceCustomer service is excellent
Wendell B | Overall ExperienceGreat
TOBY M | Overall ExperienceStaff at this location were very friendly and helpful. I specifically remember Joseph who was exceptionally helpful. The Uhaul facility very clean and easy to access.
Richard V | First ImpressionsTried billing me after I processed the cancellation several days before billing cycle ended. Even sent me multiple emails, hounding me about why I’m late on my payment. Also, the facility is covered in crickets, both alive and dead.
Michael H | Overall ExperienceAlways great experience at this location, keep the good work !!!!
oscar t | Overall ExperienceVery secure- staff very helpful, friendly
PHILIP B | Overall ExperiencePerfect service
Tish p | Overall ExperienceAttentive, professional, and friendly service when I went to rent a storage unit. Would highly recommend.
Leonard Y | First Impressionsno issue besides the bugs
Danae D | Overall ExperienceWould have stayed, we moved further Northeast and distance was only reason we closed out the unit. Thank you for being great! 😊
marcia f | Overall ExperienceFull of bugs. Elevator broken. Our area by the windows was hot.
Sama A | Overall ExperienceGeneral Manager Ms.Jones is not very good at customer service concerns,i made a legitimate complaint never was reconciled. So I'll be sending it up to the cooperate office. Thanks
JEROME J | Overall ExperienceEvery employee I encountered was friendly, helpful and knowledgeable. I really appreciated the use of the carts for moving in and out as well as the little spot to leave things I no longer wanted. Everything went smoothly!
ANN L | Overall ExperienceI inadvertently booked a storage unit and called to cancel the storage and requested m funds back. The individual assisted my requests however had a very poor attitude. Not very professional in m opinion. I made the correct choice by booking a 10'x10' at Public Storage for $40/month, much better than U-Hauls 5'x10' at $114.95!
Christopher E | Overall Experiencemanager assisted us and was excellent to deal with
Marlene B | First Impressions90% of our belongings had to be thrown away because of a RAT infestation. We went to clean out our storage this past weekend and there were two Dead Rats and RAT URNINE AND FECES, on and in everything. Our 30 year old paintings, our only Son’s photo albums, dozens of books, electronics, shoes, clothing’s and blankets all had to be thrown away. The smell was horrendous and we had to let it air out for a few minutes before even emptying the unit. U-Haul denied our claim and offered absolutely no compensation. Do Not keep your items here!
Jason R | Overall ExperienceEveryone has always been so friendly and helpful. Usually a very good experience when i come in.
vana w | First ImpressionsIt's definitely the u-haul place to go if you're in the Frisco, Plano , or colony area, and the site manager, Tina Jones Is a heaven send!
Angelo R | Overall ExperienceThe only elevator at the facility was out of order the day we were moving out of our storage unit. We were informed that the elevator had been out of order for over a week and the manager did not know when it would be fixed. We had to carry our entire unit down the stairs. This was a very dangerous task as we had large pieces of furniture and there were two flights of stairs. Uhaul put our health and safety at risk and did not offer anything more than an "I'm sorry." The staff was very friendly and kind but there was no help or solutions offered to us. We were very disappointed in Uhaul and will not be recommending it as a storage facility to anyone.
Clare S | Overall ExperienceTina Jones is the best!
AMY D | First ImpressionsI know it's not for everyone but having access to my unit 24/7 would be amazing! That being said, the staff was great and answered any questions I may have had. I recommend this setup to anyone trying to move or just handle overflow.
WILLIAM C | First ImpressionsPhillip was extremely knowledgeable and helpful with storage facility options. Appreciate his care to help us get oriented and understand process for using storage units
PHILIP B | First ImpressionsThe instructions for disabling the alarm weren’t very clear or maybe I just misunderstood. The only reason I wouldn’t recommend it to a friend is because of the pricing I feel there may be more affordable options elsewhere.
Rodney B | Online Move InI have used Uhaul so many times and have never had a problem with them. Staff is always friendly and answers questions thoroughly. The facilities are always clean with no debris.
Deolinda B | Overall ExperienceGood clean storage and good people to work with!
Christopher H | Overall ExperienceThe process was quick and easy, I ordered a storage that was too small, when I arrived I was able to make changes without any hassle. The staff were polite and understanding.
Dasney B | Online Move InGood access and climate control. Easy to end lease online. Took a couple of months of fees for the system to save my payment method. Units do not have enough floor space for the price. Some of the listed dimensions are height and it's not clear until you get there how little usable space you have.
Scott H | Overall ExperienceThe key card entry was not working for the building, I can only hope to remember the pin I had to create. Other than that gripe, everything is awesome!
JESSE T | First ImpressionsWould definitely use this facility again!
Sharon P | Overall ExperienceGreat experience!
Rita B | Overall ExperienceThe unit assigned to me was actually not available and was not checked with employee during check in. Got to facility with movers and full moving truck and had to get a different size unit option under duress while movers were waiting and on the clock
ROBERT W | First ImpressionsJojo was an absolute life saver. Give that man a raise. His knowledge and customer support is top notch.
michelle v | Overall ExperienceJoe was a great help awesome worker. Really appreciate him
Theresa L | Overall ExperienceTina, Joseph and David were all top notch with their customer service. I felt like my business was appreciated when I was speaking with them either in person or on the phone. Very well run operation.
Erich A | Overall ExperienceAt first we had a mix up with the computer sign in system but the manager helped us clear up all matters and we were moved into our unit. It was easy after that and we appreciate the time and friendly atmosphere.
eleftherios e | First ImpressionsAfter a crazy couple of days, Tina’s friendly, knowledgeable, and capable demeanor was exactly what my husband and I needed!! Everyone we met, were friendly and made the whole situation not as complicated. Thank you!!
Kathy S | First ImpressionsVery happy customer here.
Amy R | Online Move InFrom start to finish, the staff as well as the facility made my storage experience effortless. Thank you so much!
Sylvia J | Overall ExperienceI had a small issue and called and talked with Joseph the assistant manager and he help me out and resolved the issue.
Eliab B | Overall ExperienceHoward was fantastic, a great help and very polite! The only reason I didn’t give 5 stars was a mix up with lockers that ended with me being reassigned one on a narrower access hall with a column taking some interior space.
Sheri C | First ImpressionsGeneral manager is amazing
Wendell B | First ImpressionsHad the best experience with U-Haul representative. He was a solution fixer when 10x15 climate single unit wasn’t available he gave me options for combining units. I realized I didn’t need the extra space after I spoke with my mover. Called and spoke with Tina said that it was not a problem to cancel the smaller unit. Great customer service!
rosa r | First ImpressionsIt's has become my second home .thank you
Lindiwe M | Overall ExperienceCouldn't ask for anything more.
Tish p | First ImpressionsThank you
Lindiwe M | First ImpressionsThe staff here was so helpful in helping us decide on which size unit to rent. They answered all our questions and even ones we didn’t even think to ask. The location is very clean and feels like a safe place to keep our belongings while in storage.
ANN L | First ImpressionsIt smells great inside the storage facility. I was moving my items in and 10pm hit. Half of my items were inside and half were outside. I called the emergency number and they let me in.
Ro S | First ImpressionsI had to come for the second time.
Sailalitha C | Online Move InThe lady that waited on me was outstanding. Nice and professional and knows what she was doing.
James W | First ImpressionsBest U-Haul staff in DFW area
Harald A | First ImpressionsALL staff were kind, knowledgeable and helpful!
KEVIN S | First ImpressionsHoward King my in store representative was super, he was most professional, courteous and welcoming.
Ronald T | First ImpressionsStaff was very very helpful in resolving an issue I experienced with another U-Haul location in the same city (Plano, Texas). Highly recommend this location!
Thomas H | First ImpressionsPricey
Samuel N | Overall ExperienceTina was wonderful in accommodating our needs after it seemed that I had booked a storage room but it was only a reservation and not an actual assigned storage room. The original 5x10 storage room that we originally booked also had a large structural pillar on one of the side walls which would have taken up a lot of the required space of the room so we had to move to the larger room which was probably just as well because we had a lot of stuff and didn't want to pile it up on top of each other. All in all it worked out really well for us. The one issue that we did have was that we drove 2145 kilometers from Canada and after we unloaded our trailer we then had to drive the trailer to the middle of downtown Dallas in rush hour traffic to drop it off at a rather unusual location which was very inconvenient considering we thought we would just unload at Plano and drop it off at Plano once we were done with it. At the end of the day it all worked out. Thanks.
Richard A | First ImpressionsTina and her crew were awesome! I have been to a lot of Uhaul facilities, but this one is my favorite. Thanks to Tina and everyone who made my experience a great one!!
Gregory F | Overall ExperienceThe rates for storage units are in excess. Please look into discounting rates
Brian F | Overall ExperienceCrap for service.Staff does not help and do not know what they are doing. I will tell everyone not to use your junk. Plus they tried to over charge me.
Cori B | Overall ExperienceI was upset that the code didn’t work when I registered online and had to keep my rental truck another day to move in
Mesha M | Overall ExperienceI was very pleased, especially since my belongings would not fit into the unit that I had reserved. Tina was very helpful with getting me into a larger unit.
Greg A | Online Move InGreat customer service
SHAWONNA M | First ImpressionsGreat customer service and the staff was very helpful with answering any questions I had.
stephanie C | Overall ExperienceSome associates are not knowledge enough about the services you provide. Training would be nice, ever time we interact with that associate it's like she is clueless & we had to wait in line while other customers came & got service and left.
Alice M | First ImpressionsWe had a good 17 months with all our house in storage! Only one issue, when they cancelled all our units thinking we had moved out when we emptied only one! Anna the manger resolved it quickly and retired our account!
John E | Overall ExperienceClean and well-maintained climate controlled facility. Friendly and professional staff. We stored here for over two years with no issues and always great service.
Beth O | Overall ExperienceTry to up sale to much. Your system is lacking. To greedy. Truck rental is far from descent. Worst experience trying to move, and your storage booking is awful. Even with a paid receipt from you, yall manage to mishandle your filing. I will never recommend or use your company again. Thank you for the added stress of moving and storage.
Nick E | Overall ExperienceAutomatic payment was set up at the office the first day we checked in obviously the office did not register that’s on the computer system I was charged $15 additional fee sent to several email to management regarding these fees told him to call no reply either by email or by phone call after checking out, we let the staff know that we’re moving out I had to call again to tell him we moved that nobody made a note of it. There’s a complete failure in communication. Please refer to all the emails we sent a general management.
Pascal V | Overall ExperienceEverytime i went to this facility i had issues. From not being able to get in to the staff placing a lock on my door because i had the incorrect lock but they lost the key to remove their own lock. I rented a truck and a dolly from them but they did not have any dollys and it was a lengthy process in trying to get a refund for the dolly i paid for but they did not have.
KARRINGTON L | Overall ExperienceAlarm is a nuisance and not really easy to understand
RICHARD M | First ImpressionsWe have NOT moved out of our storage units there! We rented a cargo trailer on 9/30/23 and all was ok except maybe the line to check in!!
John E | Overall ExperienceMy thing was keep in get care in the facility
Laverne M | Overall ExperienceBack of individual storage unit is a little dark.
edwin c | Overall ExperienceTruck needed brakes. Tire blew out and had to wait with tail of truck in incoming traffic. Roadside service said 60 minutes after the 60 minutes I was informed that vendor had cancelled my repair so I had to wait an additional 75 minutes. Missed work!!!!!!TERRIBLE EXPERIENCE!!!!!!! Ms. Rita did a great job but I can’t understand how they could rent a truck in such ill repair.
OCIE T | First ImpressionsI did not go to my unit often. My last visit will be on my mind for a long while. When I came to empty my unit around 11am there no electricity and the power would not be on until 5pm. There was no notification of this outage . This force me to empty my unit in a dark environment with no ac. I will mention my unit was on the second floor. I could not use the carts. I had to carry the boxes myself. I s add m 70 years old. If you think I had any thoughts that was good service think again.
MARGARET S | Overall ExperienceEveryone at the facility were very kind and helpful
Debra G | Overall ExperienceWent okay, but they keep spamming me with text messages!!!! I have to give 1 star for everything due to the constant text message spams.
Jeffrey M | Online Move InThank you
TERRIA M | First ImpressionsA lock was supposed to be included for free with my rental so I didn't bring one with me. I arrived after closing so I had to leave my stuff unattended while I went to purchase a lock.
Gary S | Online Move InWe used Uhaul for a rent truck, storage and access to moving help. Best decision ever!
Elizabeth H | Overall ExperienceThey are ALWAYS friendly, helpful and professional.
STEVE H | Overall ExperienceA+
Danuielle E | First ImpressionsAnna Lewis was an amazing customer service rep. Very knowledgeable and helpful. She was diligent in making my reservation complete and worked with other staff to get the size of storage I wanted. I have always rented trucks, so I was pleased to have her help in navigating the storage area and finding my units. She made sure I had all the right information to access the facility and double-checked that everything was functioning properly. All the while fielding other staff needs and other customers. I felt like a valued customer!
Elizabeth H | First ImpressionsGreat front desk staffers. Very professional and friendly.
JOSE Z | First ImpressionsY’all have a great facility and a friendly staff - keep up the great work!
frances e | Overall ExperienceStaff could not get access card to work.
Wayne S | First ImpressionsBest go to for moving and storage advice and needs.
Rose H | First ImpressionsDaniela and Anna were fantastic at understanding my needs and providing the right storage solution. They were both great at making me feel comfortable and being flexible with my timelines. I would highly recommend either one of them as an excellent representation of great service.
Albert C | Overall ExperienceThe whole staff was very professional and friendly. The storage was super clean to me and the restrooms. I highly recommend this location to anyone. Thank You!
MARIEA B | Overall ExperienceThank you
Valerie a | Overall ExperienceBEST STORAGE FACILITY IN TEXAS!!!!!
DONNA J | Overall ExperienceAssistant manager or manager there was great! She made sure everything was done correctly and kept her promise for me to pick up key.
Michael P | Overall ExperienceVery good service and friendly staff and helpful
Sentheran N | First ImpressionsThe monthly cost just finally got to me. 2,400 year basically is just too expensive, but just more proof of corporate greed. I saw so many red tagged units as well most likely proving that others also just don’t see the value proposition. The staff was friendly so I’m thankful for that.
Russell C | Overall ExperienceStuff busy telling each other personal stories about their weekend as I'm standing there waiting to be helped. Then seemed put off about having to interrupt their conversation to help me.
JAMES W | Overall ExperienceAll was great with the except of the flood from sprinkler incident. We were told our unit may have been impacted. We went to go check with one of Uhaul staff members but lights were out so she used a light on her phone. Then stated all was dry. When we went back recently to move out...all our items had mold growing and water spots all over our surround sound system and electronics. The water spots were left on the ground in put lone of our belongings. :( other wise it was a nice place.
Christopher G | Overall ExperienceException would be of course we had a fire in your building that caused flooding beyond localized area and the hassles and time dealing with that and damages - your insurance co we never heard from even after multiple contacts. Otherwise friendly staff and environment.
Clif J | Overall ExperienceThe truck people are kind of rude and all looking down on their cell phones so they are oblivious to when there is a problem in the parking lot. They park the truck and go back to their cell phones. So customer has to walk all the way across the lot to get help.
Theresia W | Overall ExperienceThey stole all of my furniture and change my locks had me paying for months for an empty space would not give me my money back or did not replace my very expensive furniture
Raven M | Overall ExperienceOriginal pick up was schedualed at .8 milea from my house. Then, 1.5 hours be for pick up got a call of they wont have my truck and the closest truck was 45 mins away. You credited me miles, but still had to pay all gas. Plus, its frustrating getting emails every 20 mins. Company went downhill! Nice storage facility tho.
Nick E | First ImpressionsThe line at the service counter as always long. The staff doesn't seem to know their own billing system. I had a month free with a rental and they tried to charge me the free monthly fee as well as a late fee. When I checked out, the unit was left clean and the staff asked me to walk back and take pictures causing me to lose my place in line and turn a quick event into an hour ordeal. Do yourself a favor and find a better location.
Michael D | Overall ExperienceVery good facility. Staff were uniformly helpful and pleasant. Convenient location.
DANIEL C | Overall ExperiencePerfect experience! All staff were always incredibly friendly & helpful!
Julia M | Overall ExperienceThe facility was great, but the move over was not. Was told I would need to wait 3 hours for roadside assistance when the truck bogged down, had reduced power, and check engine light came on. Drove out of my way to get the OBD checked to see if it was an issue that would cause major issues. Was exhaust related so I had to baby it the rest of the 100 miles. No one should have to wait 3 hours for roadside assistance.
Seth S | First ImpressionsGreat experience
Weston B | First ImpressionsI had a very hard time with payment the first 5 months and kept getting charged late fees when I was not late and it was very unfair
Arezo Z | Overall ExperienceMy storage area was so clean!
Peggy S | Overall ExperienceThank you very much!
RICHARD T | Overall ExperienceMuy buen servicio. Sin embargo, las bodegas con una columna en el interior quitan espacio y estorban.
YUNUEN R | Overall ExperienceAlways great service at this U-Haul location.
LENI T | Overall ExperienceBest experience ever!
susan d | Overall ExperienceStaff was easy to work with and flexible when we wanted to advance start date by one day Carts were very much appreciated to move goods from truck to storage locker
DANIEL C | First ImpressionsDaniela is so fantastic! She was so professional and had a smile on her face and did everything she could to find us the right size storage unit. She deserves a shoutout because she never once exhibited anything but professionalism. Jordon (I think that is right - the store manager) did not hesitate to stop what he was doing to see if a particular size unit was in fact open. Thanks to both of them for making my experience stress free.
Kim W | First ImpressionsFreight elevator was inoperable several times. Elevator company unreliable on repair scheduling.
Rodney R | Overall ExperienceBut you are higher than everyone else.
Peggy S | First ImpressionsStaff were all so friendly and helpful!
Julia M | First ImpressionsSomeone stole my wallet in front of the u-haul facility. I've been waiting for the manager to get back to me, it was supposed to be this morning but I have not heard anything yet.
Richard M | Online Move InThe Uhaul was good, got me where i needed to be. Upon checking in I was charged for the until that was way too small when the promotion said that it was free. Charged my card $48 twice plus an extra day because the initial until was not ready and too small. Overall the price went from $66 to $300 charging my account 3 times for the same thing promising to reverse the charges but instead charging my account for the same amounts!!! Absolutely ridiculous!
Chantell W | Online Move InThis location was super helpful and had the storage unit I needed. It was easy to get to my unit and I’m happy they had a bunch of pullies to help make the movers move things faster. I like how you have to have a code to get into the building, I just wish it was accessible for 24 hours instead of 5am-10pm but other than that, it’s cool.
Antonya K | Online Move InA few times I went the elevator was broken which was very inconvenient for the things I had to move but overall good!
JUSTYCE D | Overall ExperienceStaff is excellent
Eric L | First ImpressionsThe customer service was outstanding.
Leola W | Overall ExperienceStaff was extremely helpful and kind! Made the experience very easy!
LESYA P | First ImpressionsThis is the first time I have ever used U-haul storage. I found the staff friendly and helpful. Moving into my unit I discovered that I needed a second unit and the staff was able to accommodate me. I purchased two locks from U-Haul for my units and each came with two keys. A few weeks later a friend took a set of those keys to remove her items from my units. And she returned the keys to me. When I went to pick up the remaining items in my two units, I discovered that one of the locks would not open and I had to have a lock smith come out to drill out the lock and open the unit. It cost me $308.59 to open that unit. I was upset and I admit I was not very pleasant to the employees at U-Haul. However, the store manager, Leonardo Aguilu Carrion, did refund to me $50.00 for the "lock mix up". I don't understand why that lock would not open - when it HAD opened earlier. For this reason, I have to rate my experience as "poor".
Bonny B | Overall ExperienceWe had to store the majority of our things after our home flooded. We have had a battle with insurance companies, contractors and attorneys. So it has not been a very enjoyable 17-18 months. I would like whoever is reading this to know the staff at Uhaul has been helpful and professional any time we have engaged with them during a difficult time for us. Thank you
JASON L | Overall ExperienceThe general experience was fine, but I vacated the unit and then was charged again weeks later for another full month. I’ve been calling and trying to get in touch but the manager at this location has been totally unresponsive.
Megan E | Overall ExperienceEverything about my experience at this Uhaul facility has been great. Jordan and his team are very helpful and professional. I highly recommend this Uhaul location.
Harry S | First ImpressionsCheck out process was a chore
Richard D | Overall ExperienceThe unit I was given is smaller than the unit I selected. I requested a 5x5x14 unit and it is maybe 3x3x14
Mia A | Online Move InGreat Experience!
TAMAIRA T | First ImpressionsKeypad did not always allow access. Big door would not open with combo at times.
MICHAEL M | Overall ExperienceJob well done
DARRELL H | Overall ExperienceI received assistance from employee Daniella A. Very patient, thorough, and helpful.
Machaela H | First ImpressionsStorage units smaller than what we were told it would be
Keith J | First ImpressionsI had multiple storage units at Uhaul over the last 10 years. It was time to bring everything home. Will definitely use you again if the situation requires it. Was very impressed with your handling of the sprinklers going off.
Sheila W | Overall ExperienceThey literally saved my move after west McKinney totally screwed it up.
PAULA S | Overall ExperienceVery pleasant very knowledgeable young man Tommy that’s great Daphenie will be recommending thanks have a blessed life
BERTHA P | First ImpressionsThey bent over backwards to fix the DEBACLE from west McKinney.
PAULA S | First ImpressionsThis facility is well run and managed. The employees are usually helpful and responsive.
Teresa H | Overall ExperienceNothing espectacular, it’s just a storage.
LESLIE M | Overall ExperienceSuper clean facility!
VERNON K | First ImpressionsJulie in the storage area was awesome she helped out as far as showing us where stuff was that I will the cards and she just has a great attitude you got a great employee there
JERRY F | Overall ExperienceExtremely clean. Staff was very friendly and professional. Card access was easy and safe. Highly recommend this facility.
Daniel D | Overall ExperienceThe manager of this location was absolutely helpful! I beleive her name was Donna. I would absolutely recommend this location for future use!! A seemless process is much appreciated when you are moving!
Michelle W | First ImpressionsThe young lady, Julie that was around and cleaning the facility while we were at our storage unit was very kind and very conscientious of her job. Well done. Mike and Johanna Ballard
Johanna B | Overall ExperienceCouldn't have ask for better staff and service. Donna and Jason were very professional, friendly and always willing to help with my storage needs. THANKS YOU
aaron v | Overall ExperienceThe associates at the front desk were very helpful, friendly after a long day.
Jerica K | First ImpressionsDonna and her team had exceeded the customer service expectations! Will definitely recommend this location even if you have to drive an extra 30 min. out of your way I’d say it’s worth it!
Pamala W | Overall ExperienceThe employees were so very friendly and went above and beyond in helping us with our Uboxes and storage making the process go a lot smoother for us. We thought we would be unloading all night and ya’ll really helped us out. The carts available for help also made things go quick and easy. You made the move from California to Texas painless and easy and we feel very welcomed and grateful.
Rachel P | First ImpressionsThe entire staff was incredibly friendly, helpful, and knowledgeable. We felt well taken care of from the moment we walked in and got set up quickly with the right services that met our needs. The facility was well maintained and clean and secure. This place will definitely be my go-to location for any moving / storage / rental needs! Thank you!
Eugene C | Overall ExperienceDonna was top notch, she knows her job!!!!
ROGER W | First ImpressionsThere is a huge pile in the lobby of the storage area that made things difficult to get around on the evening we moved in.
Michael T | First ImpressionsThanks to Donna and Katlyn for her outstanding help and support. I strongly recommend this facility.
HUGO G | Overall ExperienceAwesome!
Rob K | Overall ExperienceThe day we moved in we realized the locking panel didn't work. We reported it to the office and they said we could move our items to another unit or we could use a tool like a hammer or screw driver to bang the panel closed every time we wanted to enter. As we had JUST moved in, we told them we wanted them to fix the panel. We left a key to our lock and asked to be called when it was repaired. We never received as call. We went to the office and they had no idea what we were talking about AND our account had been closed. After explaining, they found our key, notes about the unit and had to reinstate the account. Again, we left asking them to repair the locking panel. After that was finally taken care of, the flood occurred in which we lost the only valuable items we had in storage. We decided to move out, only to show up and find a notice that the building was on lockdown until further notice...having been given NO prior notice via email or any other source before clearing our day to move out. Then, comically we were informed that the rents would be increasing. Getting in touch with anyone in the office by phone is impossible. The ONLY time we were able to communicate with anyone was if we emailed "Jordan" directly. Worst experience we've ever had with a storage facility.
Delight H | Overall ExperienceHad everything to help moving stuff into storage. It was a great help.
Kimberly T | First ImpressionsDonna at the front desk was very helpful, she was patient and personable. Made my experience smooth and easy.
ruth m | First ImpressionsThanks
Bobby L | Overall ExperienceEnforce Card swipe. Some customers did tail gate.
Ajay P | First ImpressionsPlanned to store for a few months but was there for 10 years. Adding to my unit as time went on. Now finally cleaning out and giving away. Good experience.
SHEILA W | Overall ExperienceThere was a fire at your U-Haul storage facility on Sept 11. All of our stuff had damaged. we moved out on the 15th. You still charged us for that month's rent when we were gone. Also you forced us to rent a truck from you for another $200. And nobody has picked up the phone to call me back. Very disappointed in the service
Thomas A | Overall ExperienceLove this facility for our storage needs. Not even the mess of the sprinklers causing widespead water damage throughout tge facility would deter me from coming back again. Excellent Customer Service.
Rosa T | Overall ExperienceFire/water damage
Shelley L | Overall ExperienceMarc, Rita, and all the staff are excellent!
William K | First ImpressionsKatlyn was very nice and helpful and I'm glad she worked with me. The storage units were also great! I will definitely use them again and recommend to friends and family!
JHANDA H | First ImpressionsMarc was very great and accommodating since the unit I booked was not available.
CIARRA A | First ImpressionsInitially, I would have rated U-haul five stars. But, yesterday, we had to move our belongings from the storage unit due to water damage resulting from a fire in a different unit. As we were removing items from the unit to check for damage, we noticed signs of bed bugs. We have NEVER had bed bugs, so I know they had to come from a different unit. There were other units that had bed bugs as well. Needless to say, we lost a lot of our belongings.
TIJUANA K | Overall ExperienceProfessional, caring, courteous staff. Thank you for exemplary customer care!
Maria C | First ImpressionsGreat staff …always helpful.
Timothy J | Overall ExperienceAll the staff were OUTSTANDING
Bill H | Overall ExperienceThank you for keeping my items safe .
HARVETA D | Overall ExperienceThe two ladies helping us were awesome
Georgette B | First ImpressionsThe monthly unit cost are simply greedy. I was planning on leaving my items stored their for awhile but these prices I will have my items taken out of here within 2 months.
Russell C | First ImpressionsGreat service!
Martha A | First ImpressionsMuy buen servicio
Luis C | First ImpressionsStaff at the close out was not informative and provided incorrect information. I will have to talk to customer care to resolve the issue. Every other service was good & satisfying except this one
Venkatesan M | Overall ExperienceEverything was amazing and I will be back if I need a storage space in the future.
stephen j | Overall ExperienceStaff is always friendly, professional and very helpful.
Jesus J | First ImpressionsThe Lady behind the counter was very friendly. Was very helpful to us and accommodating while moving in.
KYLE H | First ImpressionsLove the staff members. Very friendly and out going.
Renita C | First ImpressionsThe best uhaul building I have been too!!
Angela L | First ImpressionsCustomer representative Katelyn was phenomenal, she did almost everything she could to get us space we need at reasonable price… thank you Katelyn and UHaul at Kathryn Lane in Plano….
Roger C | First ImpressionsVery Easy and convenient! Thank you
Janiece B | First ImpressionsThere were a lot of people trash in the door enter to the sttorage facility. Very trash.
albert w | First ImpressionsThe manager went well beyond expectations, and then even some after that.
Tom S | Overall ExperienceRita was so kinda snd very helpful!! Donna was very nice too!!
Donna D | First ImpressionsVery well run facility.
Robert S | First ImpressionsVery friendly & fast service. She was very helpful & explained the process fully. She also took me and showed me where my units were. Excellent service. I would highly recommend.
Christi H | First ImpressionsThe staff were extremely friendly, provided clear direction, instructions and were very courteous in providing excellent customer care.
Gerard L | First ImpressionsMy overall experience was pleasant, however the actual renting of the unit was an ordeal. The unit I reserved on line wasn’t available or wasn’t listed properly. It took the person assisting me a great deal of time to locate a unit that was similar to the dimensions I reserved. It took over 30 minutes to correct the problem.
Kim H | First ImpressionsNa
DELORIS B | First ImpressionsNo complaints
Alfred C | First ImpressionsThe representative who assisted me with the was exceptional!
RICHARD T | First ImpressionsWonderful staff. Very helpful and considerate. Would recommend this UH location to anyone who asks.
Aaron V | Overall ExperienceVery helpful they went out of their way to find me what I needed. I really appreciated all the effort.
Timothy J | First ImpressionsGREAT OVERALL EXPERIENCE!!
ROSARIO T | Overall ExperienceJob well done
DARRELL H | First ImpressionsOnly thing that was a problem was the access codes did not work and the staff couldn’t figure out why
Stephen H | First ImpressionsThe Kathryn Road location is great. Clean facility and great staff. A+
DAVID B | Overall Experiencethe customer experience was awesome do to Rita.
meredith W | First ImpressionsVery nice went above my expectations
AMEEDAH J | First ImpressionsCannot access facility. Called number on poster for help, got no answer. Called UHaul main phone number, after being on hold for 25 minutes was told they could not help. I am thinking of asking for a refund and going elsewhere.
Sebastian K | Online Move InNice place. Very clean.
Robert S | Online Move InAccess was so difficult. The trolley is too small and the walk too long, when carrying heavy stuff and moving a whole house it would be a relief to not have to do it in tiny bits and in many runs to the storage. It also not clean and your mattress would be dirty .
ISABELLA M | First ImpressionsThe staff did not explain that a 10x15 is actually 2 units & I was mis-informed about a discount that was not given to me. On 1 of the units, the staff couldn’t even open the door because it wasn’t working properly. Asked staff to get it fixed before we use it. On the 5x10, the door stuck & my husband had to crawl under the door to open it, so it could shut properly. Then there was water in 2 different hallways from the leaky roof. Not a good situation at all & very disappointing, since this is one of the largest U-haul facilities near by. Also ramps are too small & inconvenient. Definitely will not use their storage units again.
JANET P | First ImpressionsFriendly and courteous service from the 2 ladies during my 2 visits. Thank you, Donna Jackson, for the brief tour and explanation of the storage place. Enjoyed your great sense of humour.
SHEAU C | First ImpressionsThe storage unit I requested was not the same as I requested. There was a huge floor length cylinder that took up valuable space. I couldn't even put the amount I needed to (as I legit measured) and had to store stuff in my (new) apartment storage area. Why are you advertising it at a certain measurement if you're not going to uphold it.
KASSANDRA A | First ImpressionsI couldn't move in on May 1st, because your national wide system malfunction.
Olga S | Online Move InCarissa was fantastic to work with. She resolved all of our problems with another UH failure to fulfill their commitments to us.
Aaron V | First ImpressionsI really enjoyed the service that I received doing a difficult time of moving after my daughter's apartment was damaged due to a fire after the Storm. Jordan and his crew was the best two thumbs up thanks.
Roosevelt A | Overall ExperienceEveryone except the driver Tina was professional and nice.
VALERIE G | First ImpressionsThe ladies at this location are wonderful! Their customer service is exceptional!
Jasmine C | Overall ExperienceWhen I initially got set up with this storage unit, I thought I was set up on auto-debit but was not. Got charged a late fee and was to be refunded the $15 late fee. It never happened, I spent a good month trying to connect with someone and never got any response. No reply to my emails from the manager of the location, calls to the Director of Ops routed from the helpdesk. Sad experience from a big company like UHaul. I just want my $15 refunded as promised for setting up auto-debit!
Patrick G | Overall ExperienceRita was so helpful getting us setup in our storage unit. This is a well run facility with great staff, highly recommend.
DAVID B | First ImpressionsAll of the staff was very nice and helpful at this location
Troyell C | First ImpressionsI was doing a quick move and needed short term storage. We were able to take advantage of the free month of storage in order to put some items in a staging area while doing a move. It worked out extremely well for our needs. If I were to have paid for the unit I found the pricing high relative to other storage options in the area but it met our needs.
Preston F | Overall ExperienceGreat location Great employees Great service
Teresa H | First ImpressionsVery nice staff, especially Donna.
Debbie A | First ImpressionsStaff was always pleasant and very helpful.
Darrell M | Overall ExperienceSo helpful- great team!
Alexis C | Overall ExperienceAlways friendly, have rented from this same location many of times and still will
ROBERTO M | Overall ExperienceVery satisfied with my storage unit
Melissa P | Online Move InThe management and team at this U-Haul are amazing and take the time to ensure all details are noted and questions answered.
PRENTICE M | Overall ExperienceWe appreciate the fact that we were able to get one month free. We needed a short term rental and this fit our need very well. The person working the counter was fantastic and extremely helpful.
Preston F | First ImpressionsLove my storage place nice and clean thank you
ESTHER S | First ImpressionsA course in BUSINESS ETHICS is OBVIOUSLY INDICATED for WHOEVER is "in charge", there.👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
ALVIN C | Overall Experiencegreat customer service
Tammy M | First ImpressionsThanks to U-Haul we were able to store my college stuff after I moved back. My dad always rents from U-Haul. The storage timings, carts and temp controlled environment made things easier.
Sachein S | Overall ExperienceLiked this loaction and great size and nice team of cool people! Great team here Uhaul!
DAVID P | Overall ExperienceStorage Manager consistently attempted to up-sale the transaction. Repeatedly tried to enforce policies without proof. She added insurance and a padlock without my acknowledgment. When I questioned it, she stated it was policy in order to get the FREE month of storage but was unable to provide said proof. She was very rude. My unit is clear across the building away from elevator access. I walk pass dozens of empty “Customer Ready” units. Not sure if my unit was chosen for office convenience or In spite of my complaints.
TERRAN B | First ImpressionsThe lady that helped me rent the truck and storage unit made it one of the best customer service experiences that I’ve ever had. Thank you.
bowen l | First ImpressionsAt the Kathryn Lane facility in N Plano Texas John and Scott Harper are top notch. Friendly, helpful, and skilled at what they do there. More than once they've gone out of the way to assist. They do not strike me as "that's not my job" types.
PATRICK W | Overall ExperienceThe staff member we rented a storage unit from was excellent. Thanks guys!
Paul L | First ImpressionsThe retractable door should stay open longer, pass 7pm. At least to 10pm
Jacobie J | First ImpressionsThere is a lot of storage units to pick from much cheaper, However if I did not have billing issues it was clean and something I would have recommended. I have confirmed with emails And pictures Uploaded I moved out with notice month ago and still got a bill with late fee unable to get thru to the person whom sent the letter not work in Plano I’m told. I physically went to Plano manager aware I was there to talk but ever made it to front and the GM whom I left detailed message two times has yet to call me back
Ashley W | Overall ExperienceGreat location. Always clean and well lit.
Josiah C | Overall ExperienceWhen I signed up and paid for my storage unit, the sales associate never told me I needed an access code or gave me an access card. Therefore, when we showed up at 9p with a truckload to put in the Unit, we were not able to get in! I had hired movers to help, so now have to pay them again to come a second time. This is inexcusable incompetence on the part of the sales associate and was not a good start to using your facility, not does it make me confident I chose the best facility.
rhonda p | First ImpressionsI cleaned my unit out 2 days before my rent was due. I called the 24th and 25th to cancel my account. I was on hold for 30 minutes each time and no one ever answered. I then received a call from someone at UHaul saying that they noticed my unit was empty. They wanted to confirm that I had moved out and no longer needed the unit. I confirmed. I then received a late notice that I owe for the monthly rent PLUS a late fee. I am not paying this. My account needs to be resolved. I tried to call again, but again, no one answered for over 20 minutes.
Travis P | Overall ExperienceN/A
David S | Overall ExperienceHad trouble ending my rental unit, i kept getting charged even though I called beforehand to cancel.
Andrew R | Overall ExperienceThe clerk at West McKinney location told me Plano location would have a 10 x 20 climate control space, when I arrived they were told no “they do not have a 10x 20 space so I had to take 2 10 x 10 spaces, therefore had to buy 2 locks instead of 1. The charges for 2 spaces were more than for 1 10 x 20 unit. They should have honored the price for a 10 x 20 unit. Originally the truck and trailer would have to be returned to the West McKinney location, very inconvenient, but after speaking another with attendant, Anna, said that “no” I do not have to West McKinney location. She was the most helpful and professional in all the attendants I was in contact during this 2 day ordeal. It was a nightmare during the West McKinney location and would never go back there. Anna, at the Plano location would highly recommend her for future promotions.
Wayne C | First ImpressionsI did have to change units because the Elevator to the second floor failed while I was loading belongings.
Martin F | Online Move InI’m canceling my storage room. The attendant could not set up my access code at the time I got storage so I had to store my belongings some where else
Jennifer R | First ImpressionsAwesome uhaul company location right here
Duran L | First ImpressionsI came back to the facility after hours with my trailer that i rented to unload my stuff into my storage unit and neither the card or access code would allow me entry into the building. The lady who checked us out said they have been having issues with the alarm in the building but never mentioned not being able to open the door once office hours where over. I was also suppose to return the trailer last night after unloading and couldnt do that either.
AARON A | First ImpressionsGreat service
Mohamed S | Overall ExperienceI always choose this location it's my favorite. They are always friendly and helpful. The truck was somewhat dirty, but I already prepared to wipe it down with wipes and the wipes were very dirty steering wheel and drivers seat. I also wore gloves to ensure safety with the virus I think the trucks need to be wiped down on the inside for safety. The signal light did not work and the truck needed an alignment. Did not discover until I had gotten on the highway and had a timeline to get to my destination or I would have returned. I reported These concerns upon return. Might want to check the truck out more thoroughly prior to rentals. The storage unit was also dirty. However, the staff member was so nice and did sweep it out and apologized for it being dirty.
Bennie J | First ImpressionsVery nice staff, clean lobby space adhering to social distancing guidelines.
Patrick G | First ImpressionsEasy online process! Worked perfectly!
Kevin G | Online Move InGreat facility and friendly office employees!
Liz H | Overall ExperienceEven during this pandemic, the Plano North store remained calm and helpful in keeping us informed of the storage units and truck shortages. In addition, they have made EXTRA steps in practicing social distancing with altering the checkout process.
Valerie a | First ImpressionsThe store manager was very rude I handed over my ID in his hand he place it back on the counter top and ask why did he not give it back the way I gave it to him no response he had very bad attitude the whole time he work with me he was even rude to his co woker his demeanor is not customerProfessional and no I would never come to North PlanoU-Haul facility on Catherine lady again
roy g | Overall ExperienceThe rep was friendly albeit slow.
Patricia R | First ImpressionsHad a few issues. Biggest I had was that I set up auto pay, and TWICE I got nasty notices in the mail saying I had missed my payment and threatened with lockout. I set up auto pay when I first got the unit, again after the first error, and AGAIN after the 2nd error. So 3rd time was the charm I guess. Also got the feeling the staff was quite nosey. Almost everytime I went to my unit a staff member showed up. My unit was on the 2nd floor, and one time I went to drop off some heavy furniture. Elevator wasnt working so I called the front office. The guy was pretty rude and said "you can use the stairs". Try moving a large recliner up those stairs by yourself. Likely wont use them again should I ever need to.
Nicky R | Overall ExperienceMiracle was very helpful.
Kathleen G | Online Move InAwesome service and staff
Zerita H | First ImpressionsNo comments
Adam K | Overall ExperienceThank You, convenient loading area and access hours.
THEODORE D | Overall ExperienceOverall the facility was well staffed and clean. However their computer system was slow and needed up-graded. I still would recommend this facility to a friend.
donald c | Overall ExperienceStaff patient and helpful made everything easy during a stressful time
Kc S | Overall ExperienceThe customer service was exceptional!
lamont b | First ImpressionsStayed after closing hours to assist me!
brandon m | First ImpressionsThe staff was professional and friendly. The facility was secure and clean.
jane b | Overall ExperienceI maintained a storage unit at the North Plano location for three years. In that time, there were never any issues with security or safety and any time I required assistance, staff was fabulous!
Dow D | Overall ExperienceDonna at the Plano facility (Kathryn Lane) was so sweet in reserving my 15th foot truck and storage unit as well. The movers ran behind on moving and we extended the Uhaul rental with no issues!
Valerie a | First ImpressionsMet all expectations.
Tim G | Overall ExperienceThe facility was very clean and well lit. The staff was very friendly and willing to help when needed. I definitely recommend this location if you need to store some items.
Shari S | Overall ExperienceNot bad or good customer service. It was just no service period. Staff didn’t see to care too much about the client. Very indifferent.
marvin a | Overall Experiencereservation weeks in advance. Unit/building agreed on was not building I got 10x10 had small door - was not told until I got to unit Took Almost 2 hrs to get a truck. Someone else took truck before me
Jana P | First ImpressionsTaylor was wonderful and very helpful during our move. He helped us over the phone and in person with outstanding customer service. Great job!
David C | First Impressions👍
Chris L | Overall ExperienceGood experience
Deborah H | Overall ExperienceVery helpful staff
Sal C | Overall ExperienceThanks for assistance when I needed it.
Mary M | Overall ExperienceWorked out well. Nice storage area.
Sal C | First ImpressionsThere was initial confusion using your online reservation and payment process. Once we went to the location and dealt face to face all was well.
Ken M | Overall ExperienceVery professional, helpful and very nice.Great facility and staff.
Halli S | Overall ExperienceThe front desk people here are clueless with their process! It’s a nightmare renting a truck with this place!
camille c | Overall ExperienceThank you for a pleasant experience during a very difficult time in our lives
Albert H | Overall ExperienceThe only issue I saw is that it was not enough help and the line was long
arthur p | Overall ExperienceThe girl put in the wrong email address therefore,I did not receive m receipt however, customer service corrected her error, she charged me for more boxes then I had. My rental van was dirty inside.
Karen B | First ImpressionsThe after hours system and personnel needs improvement. I found that even though it inconvenienced me to wait till next day, it was less confounding than trying to speak with afterhours person/s.
Jamie F | Overall ExperienceWhy yal do not honor govt discount or militarty discount
Katina J | Overall ExperienceMy experience on 6/10/19 was good. Prior interactions with this Uhaul and via website caused average rating. Somehow I was assigned 2 storage units instead of one.....
Ken M | Overall ExperienceEverything from truck rental (no express checkin but yet heavily marketed) to the free month rental but no real warning that the rate is SKY HIGH the next month. Understaffed on Saturdays.
Elvin G | Overall ExperienceTina was friendly, knowledgeable, and extremely helpful. Consider me a fully satified customer.
Liz H | First ImpressionsGood customer service! All representatives at the Kathryn location were very polite. My rep was newer to renting a storage unit so a more experienced rep helped. Both deserve an A+!
Kevin G | First ImpressionsThe only wish I have is that the storage units was accessible until later than 7pm without paying for a 24 hr access. It makes it difficult for people getting off of work at 5 or 6. Extend to 9??
Sean K | Overall ExperienceThank you!
sharon c | Overall ExperienceGreat Experience
GEOFFREY B | First ImpressionsEveryone was helpful and friendly. They were busy every time I was in there and they were still accommodating and professional.
jill r | Overall ExperienceThe representative was very knowledgeable and speedy getting us set up. The entire process was easy!
Russ M | First ImpressionsThe young lady that helped check in was amazing. She walked me through everything and was very helpful and patient.
jill r | First ImpressionsThe personnel were helpful and polite and the experience was good.
pam w | Overall ExperienceFaculty was very helpful and the entire process including shipping ran smoothly. My belongings even arrived 4 days before the original estimates date.
Samantha V | Overall ExperienceBryan was great
David P | Overall ExperienceI was a bit difficult and Patience tried very hard to be patient with me. We finally got what I wanted (or as close as possible.) She did a good job, especially for a person in training.
Kimberly L | First ImpressionsGreat facility and staff.
steven k | Overall ExperienceGr8 facilitates and service. Thanks! 🤠
byron h | Overall ExperienceGreat service
Andrew F | Overall ExperienceMy customer service sales person was great!
Christina J | First ImpressionsThe reasons that we moved out are - the rate is high, second floor is not convenient and the elevator is slow and sounds like it is going to malfunction every time we used it.
CECILIA P | Overall ExperienceRented here for over 10 years-always safe & clean.
LISA F | Overall ExperienceOur experience was very good and we recommend to it all.👍🏻
Shruti S | Overall ExperienceI was pleased with the facility and service.
Lisa G | Overall ExperienceAfter this location falsely accused and charged me 100.00 for a scratch they found on a truck I rented I still was willing to give them another try in renting a storage unit.
LESLIE L | Overall ExperienceThe staff was accommodating, friendly and, professional. Excellent customer service and great facility!!! I would highly recommend that location and will use it in the future!!!
Deborah J | Overall ExperienceMoved one-way and returned truck and car hauler to this location, in return for truck rental received free one month storage. Smooth process. Staff was helpful. Convenient location.
teresa h | Overall ExperienceGood experience for the past 4+ years
TIMOTHY B | Overall ExperienceOne of your Workers helped me to move 2 large pieces of furniture. I do not remember his name unfortunately. He was very helpful and kind.
PAUL B | Overall ExperienceNone
DEAN S | Overall ExperienceGreat place
Timothy N | Overall ExperienceGood service!
Jin C | Overall ExperienceGreat expering
Sherry S | ReservationThanks😃
beverly t | Overall ExperienceI received excellent service from the staff.
Starlynn S | Overall ExperienceI noticed an IMMEDIATE change for the better as soon as I walked in and was greeted by the staff. Anna has a need to improve in the service area but the job got done and I was overall satisfied.
Terri C | Overall ExperienceThe person I reserved from online was incorrect and this location could not store a car I had to store something on this day and her mistake caused me to pay an extra $600 in towing fees
JASON T | ReservationNice facility
Rodney S | Overall ExperienceI have used Uhaul services a few times and always been very pleased. I will always suggest to family and friends to use the Uhaul company.
DIANNA O | Overall ExperienceA young black girl helped me. Her name started with a "G". She was wonderful and really make me feel like she wanted to help me.
david l | Overall ExperienceJames at Uhaul Plano, Tx was instrumental in solving errors created by the lady in the Reservations Department. James went Above and Beyond to help me. Would Highly Recommend.
BOB H | ReservationThe website needs some improvement. Setting up autopay was not intuitive and was not a good user experience- resulted in a late pmt even tho I thought I had auto pay set up. Frustrating.
Leigh P | Overall ExperienceThis place was awesome! I experienced excellent customer service by the counter people and really appreciated the extraordinary efforts by everyone who went and beyond during my time of need.
Tiffany C | Overall ExperienceI got a really bad customer experience. The canceled my contract on the 15th of the month I had paid until the 30th. With receipt in had and everything, the said "there was nothing they could do".
STEPHANIE G | Overall ExperienceThey were very good to me due to my struggle time for the few months . Worked well with me due to my late payments . And also good with me due to timeing of getting my things out of storage .BLESSED
kasai e | Overall ExperienceOverall efficient and pleasant experience
Joshua L | Overall Experience