Reserving and check-in were easy and the staff is always very helpful and nice. I always use this location in Plano for all my Uhaul rental needs!
Joe LongCustomer Reviews for U-Haul Moving & Storage of North Plano
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It smells great inside the storage facility. I was moving my items in and 10pm hit. Half of my items were inside and half were outside. I called the emergency number and they let me in.
Ro Strickland | First ImpressionsThe website said a 3 bedroom worth of items could fit into 2 uboxes. I see why they said that, but the dimensions were not in real world measurements. I would love it if you had a disclaimer about some furniture being too long to fit a box. Other than that, great service all around.
Roberto Gravesnice and friendly customer service
sompong thammakhamContinue what you do
Brenda JenningsSERVICE ADVISOR WAS GREAT.
Larry PendleyNeeds more staffing
Kimberly ShultzEvery single person we have encountered at this location has been so friendly and so helpful. They definitely go above and beyond. The location is very well maintained and the trailers we have rented have had zero issues. We will recommend this location to others and will use again.
Amber ShedThank you for updating the trailer size at the last minute and trusting me to return on time so that the next person could pick it up!
Heather BaggettThe worst experience that I had with renting a truck, 1. I was forced to pay 15 dollar insurance fee saying that it is mandatory only for the location. I have americanexpress which would cover my instance so not sure why as customer I need to be forced 2. when returning the truck, the truck door locked when key were inside, trying to get help from associates to solve this issue was nightmare. Very rude, always looking for extracting money , not polite, .. etc etc
Kannapiran Krishnasamy GovardhaThe return process... using the QR with App is complex.
Sian ThomasThe customer service was great!
Deolinda BerrienFamily style … warm, friendly & well organized.. highly, highly recommended
Roger SmithAfter hours drop off instructions not clear, unsure if I left the trailer in the right spot.
Kimberly BaumbachI had to come for the second time.
Sailalitha Chiravuri | Online Move InThe lady that waited on me was outstanding. Nice and professional and knows what she was doing.
James W Knight III | First ImpressionsSuper easy return. Friendly staff.
Larry ReddingOutstanding service
JAMES FOXHALLWas Confused about using the app. It states to Check In on the app, and Check out on the app. But you still have to go inside and check in. App needs a lot of work to make rentals alot easier. Long lines and took about 1 hour to check-in. I would like to say the staff was nice and helpful. The outside guys were very helpful connecting the trailer and disconnecting the trailer. Overall positive experience and will use UHAUL again.
Richard OdomHoward was very professional and helpful for both pick up and return
Emilio VenegasI’ve rented from this location many times, and every single time the people are friendly, courteous, efficient, and just seem to care. Not something you see very often these days.
Jeffrey LynchTina and Tina went above-and-beyond to help me secure a 2nd storage unit. SO helpful!!!
Kevin ShumateVery friendly. Extremely efficient. In-N-Out quickly. No problems whatsoever. Nice and streamlined and no stress and made things and life simple.
Greg KlinaszewskiThanks for the great service and help
Jay LewisEquipment was dirty and poor quality. My mattress got wet and destroyed
Pramod Kambhampatiexcellent service 👏 👍🏻 👌 😀 🙌
Yong DaiNothing! Very friendly and helpful person helped us out when we checked the trailer in. It was a real pleasure doing business here.
michael baggettI used the 24/7 access but still had to go inside to get keys. I wasted 30 min of my time going through the online process and then waiting inside to get keys.
Brandon SpringfieldBest U-Haul staff in DFW area
Harald Achen | First ImpressionsVery nice staff. Very professional.
Ken MorrisThe man that was there to help me with my drop off was very rude and ignored me
Craig NorrisWe had an excellent experience with this U-Haul. They was fast. I walked in without a reservation, and they took care of me within five minutes. I was out the door when I returned the trailer, someone quickly came outside and removed it off my car for me. I never had to leave my car. It was an excellent experience. I give it five stars well above average.
VINCENT THOMPSONWas fast & reliable
Mario RossALL staff were kind, knowledgeable and helpful!
KEVIN SHUMATE | First ImpressionsEveryone here was pleasant to deal with, helpful with instructions concerning where to drop off the trailer and how/where to use storage facility.
KEVIN SHUMATEBetter inspections of the trucks . I shouldn’t have to worry about my items being messed up due to it storming No one should have a truck going a long distance and be scared if they will make it to their destination especially a woman traveling by herself . A better screening of the moving companies They were fast at getting everything in the truck, but when I made it to my destination half of my items were damaged and items were not cheap.
Richelle OdemsNothing
Joe SifuentezNone
Michael BeardsleyEvery thing was excelente
LUPE GAMEZThe only thing negative was that we had a 26' truck and the ramp seemed really short. This meant that it was steep and it was a real pain getting things on and off the truck. If anything would keep me from using U-Haul again it is that. But your employees were all friendly and helpful and I had my truck quickly. That was a real good experience.
Kim PolanskyI've been to several uhaul locations throughout the metroplex and Texas, and this is by far the best location with the most attentive staff as well as a well-run shop that I've ever known or seen. There was no confusion in what they were doing, and they were fast, efficient, and moved with authority to get you on to your move or checked back in and on to unpacking. Moving is daunting enough, and it was nice to have this aspect run smoothly.
DAVIS BUSCHThe truck had low tire pressures, The tread on the tires were in the red as per discount tire inspection report.
Satinder JudgeI have been using that location for many, many years (since they opened) and the staff you currently have there were the best EVER!! They were all very quick, very polite, and knowledgeable. I don't usually do reviews, but I had to this time because they were soooo great! Over the past years, some of the staff (not all) were slow and somewhat rude and didn't seem to care that we were waiting in line forever. I think you have the right people, they seem happy, and I hope they stay!!
Lori WardGreat guys helping setup and return equipment.
Todd CobleThe truck ran well. But it also wasn't available in my area which jacked up my mileage costs a ridiculous amount and the return staff talks alot of shit about their customers. In front of their customers.
Charity BooneCustomer service was excellent
James GoatesSmooth rental. Thanks
James forsytheRita is friendly and efficient. She's a keeper.
David StanatOutstanding service.
Michael BeardsleyHoward King my in store representative was super, he was most professional, courteous and welcoming.
Ronald Timmons | First ImpressionsThe service was great. Howard is knowledgeable, took time to understand my questions and explain in great detail. Would recommend him and this facility to my friends. Thanks.
Gnanadeepan SaravananGreat people to do business with.
Ken RobinsonThe clip for the visor was broken on the drivers side...that was a little inconvenient.
Guy ArnoldSuper helpful staff. Friendly and professional. I will be back to this location for my needs.
DAVID DRABEKThis place is great.
Darren HaynesStaff has always been responsive, friendly and very professional.
John TorresGreat Place
Ken RobinsonEverything went well - ‘without a hitch’ - hahaha (as the old phrase goes). The facility was clean and orderly, professional people, they installed my hitch in about 2 hrs, 15 min. Well-done, the entire crew.
Theodore VestalYour checkin and checkout systems are great. Thank you for making the process so seamless.
Vikram PashupatiPerson checking me in wS AWESOME
Rickye HicksMaintain equipment better. A strap on the car hauler was partially ripped from over use. Past its working life.
WILLIAM EDWARD J DAKINStaff was very very helpful in resolving an issue I experienced with another U-Haul location in the same city (Plano, Texas). Highly recommend this location!
Thomas Hess | First ImpressionsPricey
Samuel Ng | Overall ExperienceTina was wonderful in accommodating our needs after it seemed that I had booked a storage room but it was only a reservation and not an actual assigned storage room. The original 5x10 storage room that we originally booked also had a large structural pillar on one of the side walls which would have taken up a lot of the required space of the room so we had to move to the larger room which was probably just as well because we had a lot of stuff and didn't want to pile it up on top of each other. All in all it worked out really well for us. The one issue that we did have was that we drove 2145 kilometers from Canada and after we unloaded our trailer we then had to drive the trailer to the middle of downtown Dallas in rush hour traffic to drop it off at a rather unusual location which was very inconvenient considering we thought we would just unload at Plano and drop it off at Plano once we were done with it. At the end of the day it all worked out. Thanks.
Richard Ames | First ImpressionsTina and her crew were awesome! I have been to a lot of Uhaul facilities, but this one is my favorite. Thanks to Tina and everyone who made my experience a great one!!
Gregory Fasciano | Overall ExperienceThe rates for storage units are in excess. Please look into discounting rates
Brian Fyffe | Overall ExperienceCrap for service.Staff does not help and do not know what they are doing. I will tell everyone not to use your junk. Plus they tried to over charge me.
Cori Baumgardner | Overall ExperienceI was upset that the code didn’t work when I registered online and had to keep my rental truck another day to move in
Mesha McDowell | Overall ExperienceI was very pleased, especially since my belongings would not fit into the unit that I had reserved. Tina was very helpful with getting me into a larger unit.
Greg Allwein | Online Move InGreat customer service
SHAWONNA METCALF | First ImpressionsGreat customer service and the staff was very helpful with answering any questions I had.
stephanie Coleman | Overall ExperienceSome associates are not knowledge enough about the services you provide. Training would be nice, ever time we interact with that associate it's like she is clueless & we had to wait in line while other customers came & got service and left.
Alice Martim | First ImpressionsWe had a good 17 months with all our house in storage! Only one issue, when they cancelled all our units thinking we had moved out when we emptied only one! Anna the manger resolved it quickly and retired our account!
John Edwards | Overall ExperienceClean and well-maintained climate controlled facility. Friendly and professional staff. We stored here for over two years with no issues and always great service.
Beth O'Neal | Overall ExperienceTry to up sale to much. Your system is lacking. To greedy. Truck rental is far from descent. Worst experience trying to move, and your storage booking is awful. Even with a paid receipt from you, yall manage to mishandle your filing. I will never recommend or use your company again. Thank you for the added stress of moving and storage.
Nick Elina | Overall ExperienceAutomatic payment was set up at the office the first day we checked in obviously the office did not register that’s on the computer system I was charged $15 additional fee sent to several email to management regarding these fees told him to call no reply either by email or by phone call after checking out, we let the staff know that we’re moving out I had to call again to tell him we moved that nobody made a note of it. There’s a complete failure in communication. Please refer to all the emails we sent a general management.
Pascal Vieillard | Overall ExperienceEverytime i went to this facility i had issues. From not being able to get in to the staff placing a lock on my door because i had the incorrect lock but they lost the key to remove their own lock. I rented a truck and a dolly from them but they did not have any dollys and it was a lengthy process in trying to get a refund for the dolly i paid for but they did not have.
KARRINGTON LEWIS | Overall ExperienceAlarm is a nuisance and not really easy to understand
RICHARD MCFARLAND | First ImpressionsWe have NOT moved out of our storage units there! We rented a cargo trailer on 9/30/23 and all was ok except maybe the line to check in!!
John Edwards | Overall ExperienceMy thing was keep in get care in the facility
Laverne Mcfee | Overall ExperienceBack of individual storage unit is a little dark.
edwin cameron | Overall ExperienceTruck needed brakes. Tire blew out and had to wait with tail of truck in incoming traffic. Roadside service said 60 minutes after the 60 minutes I was informed that vendor had cancelled my repair so I had to wait an additional 75 minutes. Missed work!!!!!!TERRIBLE EXPERIENCE!!!!!!! Ms. Rita did a great job but I can’t understand how they could rent a truck in such ill repair.
OCIE TABB | First ImpressionsI did not go to my unit often. My last visit will be on my mind for a long while. When I came to empty my unit around 11am there no electricity and the power would not be on until 5pm. There was no notification of this outage . This force me to empty my unit in a dark environment with no ac. I will mention my unit was on the second floor. I could not use the carts. I had to carry the boxes myself. I s add m 70 years old. If you think I had any thoughts that was good service think again.
MARGARET STEINHOFF | Overall ExperienceEveryone at the facility were very kind and helpful
Debra Grant | Overall ExperienceWent okay, but they keep spamming me with text messages!!!! I have to give 1 star for everything due to the constant text message spams.
Jeffrey Marks | Online Move InThank you
TERRIA MCNACK | First ImpressionsA lock was supposed to be included for free with my rental so I didn't bring one with me. I arrived after closing so I had to leave my stuff unattended while I went to purchase a lock.
Gary Stutler | Online Move InWe used Uhaul for a rent truck, storage and access to moving help. Best decision ever!
Elizabeth Hunter-Dowd | Overall ExperienceThey are ALWAYS friendly, helpful and professional.
STEVE HERNANDEZ | Overall ExperienceA+
Danuielle Edney | First ImpressionsAnna Lewis was an amazing customer service rep. Very knowledgeable and helpful. She was diligent in making my reservation complete and worked with other staff to get the size of storage I wanted. I have always rented trucks, so I was pleased to have her help in navigating the storage area and finding my units. She made sure I had all the right information to access the facility and double-checked that everything was functioning properly. All the while fielding other staff needs and other customers. I felt like a valued customer!
Elizabeth Hunter-Dowd | First ImpressionsGreat front desk staffers. Very professional and friendly.
JOSE ZELAYA | First ImpressionsY’all have a great facility and a friendly staff - keep up the great work!
frances enos | Overall ExperienceStaff could not get access card to work.
Wayne Smith | First ImpressionsBest go to for moving and storage advice and needs.
Rose Harmon | First ImpressionsDaniela and Anna were fantastic at understanding my needs and providing the right storage solution. They were both great at making me feel comfortable and being flexible with my timelines. I would highly recommend either one of them as an excellent representation of great service.
Albert Chang | Overall ExperienceThe whole staff was very professional and friendly. The storage was super clean to me and the restrooms. I highly recommend this location to anyone. Thank You!
MARIEA BARNES | Overall ExperienceThank you
Valerie and Kenneth Warrior | Overall ExperienceBEST STORAGE FACILITY IN TEXAS!!!!!
DONNA JACKSON | Overall ExperienceAssistant manager or manager there was great! She made sure everything was done correctly and kept her promise for me to pick up key.
Michael Price | Overall ExperienceVery good service and friendly staff and helpful
Sentheran Nadioo | First ImpressionsThe monthly cost just finally got to me. 2,400 year basically is just too expensive, but just more proof of corporate greed. I saw so many red tagged units as well most likely proving that others also just don’t see the value proposition. The staff was friendly so I’m thankful for that.
Russell Canady | Overall ExperienceStuff busy telling each other personal stories about their weekend as I'm standing there waiting to be helped. Then seemed put off about having to interrupt their conversation to help me.
JAMES WOOLVERTON | Overall ExperienceAll was great with the except of the flood from sprinkler incident. We were told our unit may have been impacted. We went to go check with one of Uhaul staff members but lights were out so she used a light on her phone. Then stated all was dry. When we went back recently to move out...all our items had mold growing and water spots all over our surround sound system and electronics. The water spots were left on the ground in put lone of our belongings. :( other wise it was a nice place.
Christopher Giron | Overall ExperienceException would be of course we had a fire in your building that caused flooding beyond localized area and the hassles and time dealing with that and damages - your insurance co we never heard from even after multiple contacts. Otherwise friendly staff and environment.
Clif Jordan | Overall ExperienceThe truck people are kind of rude and all looking down on their cell phones so they are oblivious to when there is a problem in the parking lot. They park the truck and go back to their cell phones. So customer has to walk all the way across the lot to get help.
Theresia Ward | Overall ExperienceThey stole all of my furniture and change my locks had me paying for months for an empty space would not give me my money back or did not replace my very expensive furniture
Raven Modisette | Overall ExperienceOriginal pick up was schedualed at .8 milea from my house. Then, 1.5 hours be for pick up got a call of they wont have my truck and the closest truck was 45 mins away. You credited me miles, but still had to pay all gas. Plus, its frustrating getting emails every 20 mins. Company went downhill! Nice storage facility tho.
Nick Elina | First ImpressionsThe line at the service counter as always long. The staff doesn't seem to know their own billing system. I had a month free with a rental and they tried to charge me the free monthly fee as well as a late fee. When I checked out, the unit was left clean and the staff asked me to walk back and take pictures causing me to lose my place in line and turn a quick event into an hour ordeal. Do yourself a favor and find a better location.
Michael Dempsey | Overall ExperienceVery good facility. Staff were uniformly helpful and pleasant. Convenient location.
DANIEL CARLSON | Overall ExperiencePerfect experience! All staff were always incredibly friendly & helpful!
Julia Mcginnis | Overall ExperienceThe facility was great, but the move over was not. Was told I would need to wait 3 hours for roadside assistance when the truck bogged down, had reduced power, and check engine light came on. Drove out of my way to get the OBD checked to see if it was an issue that would cause major issues. Was exhaust related so I had to baby it the rest of the 100 miles. No one should have to wait 3 hours for roadside assistance.
Seth Steed | First ImpressionsGreat experience
Weston Beaird | First ImpressionsI had a very hard time with payment the first 5 months and kept getting charged late fees when I was not late and it was very unfair
Arezo Zamanian | Overall ExperienceMy storage area was so clean!
Peggy Saucedo | Overall ExperienceThank you very much!
RICHARD TOWNSEND | Overall ExperienceMuy buen servicio. Sin embargo, las bodegas con una columna en el interior quitan espacio y estorban.
YUNUEN REYGADAS LANGARICA | Overall ExperienceAlways great service at this U-Haul location.
LENI THOMAS | Overall ExperienceBest experience ever!
susan duryea | Overall ExperienceStaff was easy to work with and flexible when we wanted to advance start date by one day Carts were very much appreciated to move goods from truck to storage locker
DANIEL CARLSON | First ImpressionsDaniela is so fantastic! She was so professional and had a smile on her face and did everything she could to find us the right size storage unit. She deserves a shoutout because she never once exhibited anything but professionalism. Jordon (I think that is right - the store manager) did not hesitate to stop what he was doing to see if a particular size unit was in fact open. Thanks to both of them for making my experience stress free.
Kim Winchester | First ImpressionsFreight elevator was inoperable several times. Elevator company unreliable on repair scheduling.
Rodney RABURN | Overall ExperienceBut you are higher than everyone else.
Peggy Saucedo | First ImpressionsStaff were all so friendly and helpful!
Julia Mcginnis | First ImpressionsSomeone stole my wallet in front of the u-haul facility. I've been waiting for the manager to get back to me, it was supposed to be this morning but I have not heard anything yet.
Richard Margerison | Online Move InThe Uhaul was good, got me where i needed to be. Upon checking in I was charged for the until that was way too small when the promotion said that it was free. Charged my card $48 twice plus an extra day because the initial until was not ready and too small. Overall the price went from $66 to $300 charging my account 3 times for the same thing promising to reverse the charges but instead charging my account for the same amounts!!! Absolutely ridiculous!
Chantell Williams | Online Move InThis location was super helpful and had the storage unit I needed. It was easy to get to my unit and I’m happy they had a bunch of pullies to help make the movers move things faster. I like how you have to have a code to get into the building, I just wish it was accessible for 24 hours instead of 5am-10pm but other than that, it’s cool.
Antonya Kelley | Online Move InA few times I went the elevator was broken which was very inconvenient for the things I had to move but overall good!
JUSTYCE DAVIS | Overall ExperienceStaff is excellent
Eric Lawson | First ImpressionsThe customer service was outstanding.
Leola Washington | Overall ExperienceStaff was extremely helpful and kind! Made the experience very easy!
LESYA PIDGORODETSKAYA | First ImpressionsThis is the first time I have ever used U-haul storage. I found the staff friendly and helpful. Moving into my unit I discovered that I needed a second unit and the staff was able to accommodate me. I purchased two locks from U-Haul for my units and each came with two keys. A few weeks later a friend took a set of those keys to remove her items from my units. And she returned the keys to me. When I went to pick up the remaining items in my two units, I discovered that one of the locks would not open and I had to have a lock smith come out to drill out the lock and open the unit. It cost me $308.59 to open that unit. I was upset and I admit I was not very pleasant to the employees at U-Haul. However, the store manager, Leonardo Aguilu Carrion, did refund to me $50.00 for the "lock mix up". I don't understand why that lock would not open - when it HAD opened earlier. For this reason, I have to rate my experience as "poor".
Bonny Bruning | Overall ExperienceWe had to store the majority of our things after our home flooded. We have had a battle with insurance companies, contractors and attorneys. So it has not been a very enjoyable 17-18 months. I would like whoever is reading this to know the staff at Uhaul has been helpful and professional any time we have engaged with them during a difficult time for us. Thank you
JASON LEWIS | Overall ExperienceThe general experience was fine, but I vacated the unit and then was charged again weeks later for another full month. I’ve been calling and trying to get in touch but the manager at this location has been totally unresponsive.
Megan Eileen | Overall ExperienceEverything about my experience at this Uhaul facility has been great. Jordan and his team are very helpful and professional. I highly recommend this Uhaul location.
Harry Spain | First ImpressionsCheck out process was a chore
Richard Daddi | Overall ExperienceThe unit I was given is smaller than the unit I selected. I requested a 5x5x14 unit and it is maybe 3x3x14
Mia Almeida | Online Move InGreat Experience!
Tamaira Thompson | First ImpressionsKeypad did not always allow access. Big door would not open with combo at times.
MICHAEL MITCHELL | Overall ExperienceJob well done
DARRELL HYCHE | Overall ExperienceI received assistance from employee Daniella A. Very patient, thorough, and helpful.
Machaela Harrell | First ImpressionsStorage units smaller than what we were told it would be
Keith Juelfs | First ImpressionsI had multiple storage units at Uhaul over the last 10 years. It was time to bring everything home. Will definitely use you again if the situation requires it. Was very impressed with your handling of the sprinklers going off.
Sheila Walsh | Overall ExperienceThey literally saved my move after west McKinney totally screwed it up.
PAULA SWANN | Overall ExperienceVery pleasant very knowledgeable young man Tommy that’s great Daphenie will be recommending thanks have a blessed life
BERTHA PERRY | First ImpressionsThey bent over backwards to fix the DEBACLE from west McKinney.
PAULA SWANN | First ImpressionsThis facility is well run and managed. The employees are usually helpful and responsive.
Teresa Hewitt | Overall ExperienceNothing espectacular, it’s just a storage.
LESLIE MARTINEZ | Overall ExperienceSuper clean facility!
VERNON KISER | First ImpressionsJulie in the storage area was awesome she helped out as far as showing us where stuff was that I will the cards and she just has a great attitude you got a great employee there
JERRY FOWLER | Overall ExperienceExtremely clean. Staff was very friendly and professional. Card access was easy and safe. Highly recommend this facility.
Daniel Duren | Overall ExperienceThe manager of this location was absolutely helpful! I beleive her name was Donna. I would absolutely recommend this location for future use!! A seemless process is much appreciated when you are moving!
Michelle Williamson | First ImpressionsThe young lady, Julie that was around and cleaning the facility while we were at our storage unit was very kind and very conscientious of her job. Well done. Mike and Johanna Ballard
Johanna Ballard | Overall ExperienceCouldn't have ask for better staff and service. Donna and Jason were very professional, friendly and always willing to help with my storage needs. THANKS YOU
aaron vano | Overall ExperienceThe associates at the front desk were very helpful, friendly after a long day.
Jerica Kahikinaokala | First ImpressionsDonna and her team had exceeded the customer service expectations! Will definitely recommend this location even if you have to drive an extra 30 min. out of your way I’d say it’s worth it!
Pamala Wagener | Overall ExperienceThe employees were so very friendly and went above and beyond in helping us with our Uboxes and storage making the process go a lot smoother for us. We thought we would be unloading all night and ya’ll really helped us out. The carts available for help also made things go quick and easy. You made the move from California to Texas painless and easy and we feel very welcomed and grateful.
Rachel Pekkonen | First ImpressionsThe entire staff was incredibly friendly, helpful, and knowledgeable. We felt well taken care of from the moment we walked in and got set up quickly with the right services that met our needs. The facility was well maintained and clean and secure. This place will definitely be my go-to location for any moving / storage / rental needs! Thank you!
Eugene Chua | Overall ExperienceDonna was top notch, she knows her job!!!!
ROGER WESTERFIELD | First ImpressionsThere is a huge pile in the lobby of the storage area that made things difficult to get around on the evening we moved in.
Michael Tucker | First ImpressionsThanks to Donna and Katlyn for her outstanding help and support. I strongly recommend this facility.
HUGO GUERRA | Overall ExperienceAwesome!
Rob Karl | Overall ExperienceThe day we moved in we realized the locking panel didn't work. We reported it to the office and they said we could move our items to another unit or we could use a tool like a hammer or screw driver to bang the panel closed every time we wanted to enter. As we had JUST moved in, we told them we wanted them to fix the panel. We left a key to our lock and asked to be called when it was repaired. We never received as call. We went to the office and they had no idea what we were talking about AND our account had been closed. After explaining, they found our key, notes about the unit and had to reinstate the account. Again, we left asking them to repair the locking panel. After that was finally taken care of, the flood occurred in which we lost the only valuable items we had in storage. We decided to move out, only to show up and find a notice that the building was on lockdown until further notice...having been given NO prior notice via email or any other source before clearing our day to move out. Then, comically we were informed that the rents would be increasing. Getting in touch with anyone in the office by phone is impossible. The ONLY time we were able to communicate with anyone was if we emailed "Jordan" directly. Worst experience we've ever had with a storage facility.
Delight HOGAN | Overall ExperienceHad everything to help moving stuff into storage. It was a great help.
Kimberly Thomas | First ImpressionsDonna at the front desk was very helpful, she was patient and personable. Made my experience smooth and easy.
ruth moses | First ImpressionsThanks
Bobby Lucero | Overall ExperienceEnforce Card swipe. Some customers did tail gate.
Ajay Pattanashetty | First ImpressionsPlanned to store for a few months but was there for 10 years. Adding to my unit as time went on. Now finally cleaning out and giving away. Good experience.
SHEILA WALSH | Overall ExperienceThere was a fire at your U-Haul storage facility on Sept 11. All of our stuff had damaged. we moved out on the 15th. You still charged us for that month's rent when we were gone. Also you forced us to rent a truck from you for another $200. And nobody has picked up the phone to call me back. Very disappointed in the service
Thomas Ahles | Overall ExperienceLove this facility for our storage needs. Not even the mess of the sprinklers causing widespead water damage throughout tge facility would deter me from coming back again. Excellent Customer Service.
Rosa Trevino | Overall ExperienceFire/water damage
Shelley Leicester | Overall ExperienceMarc, Rita, and all the staff are excellent!
William Koeppe | First ImpressionsKatlyn was very nice and helpful and I'm glad she worked with me. The storage units were also great! I will definitely use them again and recommend to friends and family!
JHANDA HARTWELL | First ImpressionsMarc was very great and accommodating since the unit I booked was not available.
CIARRA ADEPU | First ImpressionsInitially, I would have rated U-haul five stars. But, yesterday, we had to move our belongings from the storage unit due to water damage resulting from a fire in a different unit. As we were removing items from the unit to check for damage, we noticed signs of bed bugs. We have NEVER had bed bugs, so I know they had to come from a different unit. There were other units that had bed bugs as well. Needless to say, we lost a lot of our belongings.
TIJUANA KNOX | Overall ExperienceProfessional, caring, courteous staff. Thank you for exemplary customer care!
Maria Cruz | First ImpressionsGreat staff …always helpful.
Timothy JACKSON | Overall ExperienceAll the staff were OUTSTANDING
Bill Hussey | Overall ExperienceThank you for keeping my items safe .
HARVETA DAY | Overall ExperienceThe two ladies helping us were awesome
Georgette Baxter | First ImpressionsThe monthly unit cost are simply greedy. I was planning on leaving my items stored their for awhile but these prices I will have my items taken out of here within 2 months.
Russell Canady | First ImpressionsGreat service!
Martha Alexander | First ImpressionsMuy buen servicio
Luis Castillo | First ImpressionsStaff at the close out was not informative and provided incorrect information. I will have to talk to customer care to resolve the issue. Every other service was good & satisfying except this one
Venkatesan Muthukrishnan | Overall ExperienceEverything was amazing and I will be back if I need a storage space in the future.
stephen james | Overall ExperienceStaff is always friendly, professional and very helpful.
Jesus Jasso | First ImpressionsThe Lady behind the counter was very friendly. Was very helpful to us and accommodating while moving in.
KYLE HADDIX | First ImpressionsLove the staff members. Very friendly and out going.
Renita Cherry | First ImpressionsThe best uhaul building I have been too!!
Angela Leverett | First ImpressionsCustomer representative Katelyn was phenomenal, she did almost everything she could to get us space we need at reasonable price… thank you Katelyn and UHaul at Kathryn Lane in Plano….
Roger Chae | First ImpressionsVery Easy and convenient! Thank you
Janiece Banks | First ImpressionsThere were a lot of people trash in the door enter to the sttorage facility. Very trash.
albert williams | First ImpressionsThe manager went well beyond expectations, and then even some after that.
Tom Seidl | Overall ExperienceRita was so kinda snd very helpful!! Donna was very nice too!!
Donna Dilley | First ImpressionsVery well run facility.
Robert Schuster | First ImpressionsVery friendly & fast service. She was very helpful & explained the process fully. She also took me and showed me where my units were. Excellent service. I would highly recommend.
Christi Hankins | First ImpressionsThe staff were extremely friendly, provided clear direction, instructions and were very courteous in providing excellent customer care.
Gerard Lee | First ImpressionsMy overall experience was pleasant, however the actual renting of the unit was an ordeal. The unit I reserved on line wasn’t available or wasn’t listed properly. It took the person assisting me a great deal of time to locate a unit that was similar to the dimensions I reserved. It took over 30 minutes to correct the problem.
Kim Harris | First ImpressionsNa
DELORIS BOWENS | First ImpressionsNo complaints
Alfred Chilampath | First ImpressionsThe representative who assisted me with the was exceptional!
RICHARD TOWNSEND | First ImpressionsWonderful staff. Very helpful and considerate. Would recommend this UH location to anyone who asks.
Aaron Vano | Overall ExperienceVery helpful they went out of their way to find me what I needed. I really appreciated all the effort.
Timothy JACKSON | First ImpressionsGREAT OVERALL EXPERIENCE!!
ROSARIO TREVINO | Overall ExperienceJob well done
DARRELL HYCHE | First ImpressionsOnly thing that was a problem was the access codes did not work and the staff couldn’t figure out why
Stephen Huff | First ImpressionsThe Kathryn Road location is great. Clean facility and great staff. A+
DAVID BOLOTIN | Overall Experiencethe customer experience was awesome do to Rita.
meredith Williams | First ImpressionsVery nice went above my expectations
AMEEDAH JOHNSON | First ImpressionsCannot access facility. Called number on poster for help, got no answer. Called UHaul main phone number, after being on hold for 25 minutes was told they could not help. I am thinking of asking for a refund and going elsewhere.
Sebastian King | Online Move InNice place. Very clean.
Robert Schuster | Online Move InAccess was so difficult. The trolley is too small and the walk too long, when carrying heavy stuff and moving a whole house it would be a relief to not have to do it in tiny bits and in many runs to the storage. It also not clean and your mattress would be dirty .
ISABELLA MOCHIA | First ImpressionsThe staff did not explain that a 10x15 is actually 2 units & I was mis-informed about a discount that was not given to me. On 1 of the units, the staff couldn’t even open the door because it wasn’t working properly. Asked staff to get it fixed before we use it. On the 5x10, the door stuck & my husband had to crawl under the door to open it, so it could shut properly. Then there was water in 2 different hallways from the leaky roof. Not a good situation at all & very disappointing, since this is one of the largest U-haul facilities near by. Also ramps are too small & inconvenient. Definitely will not use their storage units again.
JANET PRECOURT | First ImpressionsFriendly and courteous service from the 2 ladies during my 2 visits. Thank you, Donna Jackson, for the brief tour and explanation of the storage place. Enjoyed your great sense of humour.
SHEAU CHOO | First ImpressionsThe storage unit I requested was not the same as I requested. There was a huge floor length cylinder that took up valuable space. I couldn't even put the amount I needed to (as I legit measured) and had to store stuff in my (new) apartment storage area. Why are you advertising it at a certain measurement if you're not going to uphold it.
KASSANDRA ADEAN DAVIS | First ImpressionsI couldn't move in on May 1st, because your national wide system malfunction.
Olga Sytnianska | Online Move InCarissa was fantastic to work with. She resolved all of our problems with another UH failure to fulfill their commitments to us.
Aaron Vano | First ImpressionsI really enjoyed the service that I received doing a difficult time of moving after my daughter's apartment was damaged due to a fire after the Storm. Jordan and his crew was the best two thumbs up thanks.
Roosevelt Ashford | Overall ExperienceEveryone except the driver Tina was professional and nice.
VALERIE GRAYSON | First ImpressionsThe ladies at this location are wonderful! Their customer service is exceptional!
Jasmine Crawford | Overall ExperienceWhen I initially got set up with this storage unit, I thought I was set up on auto-debit but was not. Got charged a late fee and was to be refunded the $15 late fee. It never happened, I spent a good month trying to connect with someone and never got any response. No reply to my emails from the manager of the location, calls to the Director of Ops routed from the helpdesk. Sad experience from a big company like UHaul. I just want my $15 refunded as promised for setting up auto-debit!
Patrick Garcia | Overall ExperienceRita was so helpful getting us setup in our storage unit. This is a well run facility with great staff, highly recommend.
DAVID BOLOTIN | First ImpressionsAll of the staff was very nice and helpful at this location
Troyell Cage | First ImpressionsI was doing a quick move and needed short term storage. We were able to take advantage of the free month of storage in order to put some items in a staging area while doing a move. It worked out extremely well for our needs. If I were to have paid for the unit I found the pricing high relative to other storage options in the area but it met our needs.
Preston Forster | Overall ExperienceGreat location Great employees Great service
Teresa Hewitt | First ImpressionsVery nice staff, especially Donna.
Debbie Akerman | First ImpressionsStaff was always pleasant and very helpful.
Darrell Mote | Overall ExperienceSo helpful- great team!
Alexis Castillo | Overall ExperienceAlways friendly, have rented from this same location many of times and still will
ROBERTO MORENO FEBUS | Overall ExperienceVery satisfied with my storage unit
Melissa Phillips | Online Move InThe management and team at this U-Haul are amazing and take the time to ensure all details are noted and questions answered.
PRENTICE MCCRACKIN | Overall ExperienceWe appreciate the fact that we were able to get one month free. We needed a short term rental and this fit our need very well. The person working the counter was fantastic and extremely helpful.
Preston Forster | First ImpressionsLove my storage place nice and clean thank you
ESTHER SIMPSON | First ImpressionsA course in BUSINESS ETHICS is OBVIOUSLY INDICATED for WHOEVER is "in charge", there.👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
ALVIN COX | Overall Experiencegreat customer service
Tammy Martinez | First ImpressionsThanks to U-Haul we were able to store my college stuff after I moved back. My dad always rents from U-Haul. The storage timings, carts and temp controlled environment made things easier.
Sachein Sharma | Overall ExperienceLiked this loaction and great size and nice team of cool people! Great team here Uhaul!
DAVID POSEY | Overall ExperienceStorage Manager consistently attempted to up-sale the transaction. Repeatedly tried to enforce policies without proof. She added insurance and a padlock without my acknowledgment. When I questioned it, she stated it was policy in order to get the FREE month of storage but was unable to provide said proof. She was very rude. My unit is clear across the building away from elevator access. I walk pass dozens of empty “Customer Ready” units. Not sure if my unit was chosen for office convenience or In spite of my complaints.
TERRAN BAKER | First ImpressionsThe lady that helped me rent the truck and storage unit made it one of the best customer service experiences that I’ve ever had. Thank you.
bowen lord | First ImpressionsAt the Kathryn Lane facility in N Plano Texas John and Scott Harper are top notch. Friendly, helpful, and skilled at what they do there. More than once they've gone out of the way to assist. They do not strike me as "that's not my job" types.
PATRICK WARD | Overall ExperienceThe staff member we rented a storage unit from was excellent. Thanks guys!
Paul Lunkes | First ImpressionsThe retractable door should stay open longer, pass 7pm. At least to 10pm
Jacobie Johnson | First ImpressionsThere is a lot of storage units to pick from much cheaper, However if I did not have billing issues it was clean and something I would have recommended. I have confirmed with emails And pictures Uploaded I moved out with notice month ago and still got a bill with late fee unable to get thru to the person whom sent the letter not work in Plano I’m told. I physically went to Plano manager aware I was there to talk but ever made it to front and the GM whom I left detailed message two times has yet to call me back
Ashley Worthington | Overall ExperienceGreat location. Always clean and well lit.
Josiah Clark | Overall ExperienceWhen I signed up and paid for my storage unit, the sales associate never told me I needed an access code or gave me an access card. Therefore, when we showed up at 9p with a truckload to put in the Unit, we were not able to get in! I had hired movers to help, so now have to pay them again to come a second time. This is inexcusable incompetence on the part of the sales associate and was not a good start to using your facility, not does it make me confident I chose the best facility.
rhonda pace | First ImpressionsI cleaned my unit out 2 days before my rent was due. I called the 24th and 25th to cancel my account. I was on hold for 30 minutes each time and no one ever answered. I then received a call from someone at UHaul saying that they noticed my unit was empty. They wanted to confirm that I had moved out and no longer needed the unit. I confirmed. I then received a late notice that I owe for the monthly rent PLUS a late fee. I am not paying this. My account needs to be resolved. I tried to call again, but again, no one answered for over 20 minutes.
Travis Peebles | Overall ExperienceN/A
David Sarver | Overall ExperienceHad trouble ending my rental unit, i kept getting charged even though I called beforehand to cancel.
Andrew Roberson | Overall ExperienceThe clerk at West McKinney location told me Plano location would have a 10 x 20 climate control space, when I arrived they were told no “they do not have a 10x 20 space so I had to take 2 10 x 10 spaces, therefore had to buy 2 locks instead of 1. The charges for 2 spaces were more than for 1 10 x 20 unit. They should have honored the price for a 10 x 20 unit. Originally the truck and trailer would have to be returned to the West McKinney location, very inconvenient, but after speaking another with attendant, Anna, said that “no” I do not have to West McKinney location. She was the most helpful and professional in all the attendants I was in contact during this 2 day ordeal. It was a nightmare during the West McKinney location and would never go back there. Anna, at the Plano location would highly recommend her for future promotions.
Wayne Clark | First ImpressionsI did have to change units because the Elevator to the second floor failed while I was loading belongings.
Martin Ferguson | Online Move InI’m canceling my storage room. The attendant could not set up my access code at the time I got storage so I had to store my belongings some where else
Jennifer Roston | First ImpressionsAwesome uhaul company location right here
Duran Loggins | First ImpressionsI came back to the facility after hours with my trailer that i rented to unload my stuff into my storage unit and neither the card or access code would allow me entry into the building. The lady who checked us out said they have been having issues with the alarm in the building but never mentioned not being able to open the door once office hours where over. I was also suppose to return the trailer last night after unloading and couldnt do that either.
AARON ATENCIO | First ImpressionsGreat service
Mohamed Shalaby | Overall ExperienceI always choose this location it's my favorite. They are always friendly and helpful. The truck was somewhat dirty, but I already prepared to wipe it down with wipes and the wipes were very dirty steering wheel and drivers seat. I also wore gloves to ensure safety with the virus I think the trucks need to be wiped down on the inside for safety. The signal light did not work and the truck needed an alignment. Did not discover until I had gotten on the highway and had a timeline to get to my destination or I would have returned. I reported These concerns upon return. Might want to check the truck out more thoroughly prior to rentals. The storage unit was also dirty. However, the staff member was so nice and did sweep it out and apologized for it being dirty.
Bennie Jennings | First ImpressionsVery nice staff, clean lobby space adhering to social distancing guidelines.
Patrick Garcia | First ImpressionsEasy online process! Worked perfectly!
Kevin Good | Online Move InGreat facility and friendly office employees!
Liz Harper | Overall ExperienceEven during this pandemic, the Plano North store remained calm and helpful in keeping us informed of the storage units and truck shortages. In addition, they have made EXTRA steps in practicing social distancing with altering the checkout process.
Valerie and Kenneth Warrior | First ImpressionsThe store manager was very rude I handed over my ID in his hand he place it back on the counter top and ask why did he not give it back the way I gave it to him no response he had very bad attitude the whole time he work with me he was even rude to his co woker his demeanor is not customerProfessional and no I would never come to North PlanoU-Haul facility on Catherine lady again
roy gray | Overall ExperienceThe rep was friendly albeit slow.
Patricia Rogers | First ImpressionsHad a few issues. Biggest I had was that I set up auto pay, and TWICE I got nasty notices in the mail saying I had missed my payment and threatened with lockout. I set up auto pay when I first got the unit, again after the first error, and AGAIN after the 2nd error. So 3rd time was the charm I guess. Also got the feeling the staff was quite nosey. Almost everytime I went to my unit a staff member showed up. My unit was on the 2nd floor, and one time I went to drop off some heavy furniture. Elevator wasnt working so I called the front office. The guy was pretty rude and said "you can use the stairs". Try moving a large recliner up those stairs by yourself. Likely wont use them again should I ever need to.
Nicky Rose | Overall ExperienceMiracle was very helpful.
Kathleen Giles | Online Move InAwesome service and staff
Zerita Harris | First ImpressionsNo comments
Adam Kirk | Overall ExperienceThank You, convenient loading area and access hours.
THEODORE DIAZ | Overall ExperienceOverall the facility was well staffed and clean. However their computer system was slow and needed up-graded. I still would recommend this facility to a friend.
donald carpenter | Overall ExperienceStaff patient and helpful made everything easy during a stressful time
Kc Sourignavong | Overall ExperienceThe customer service was exceptional!
lamont brown | First ImpressionsStayed after closing hours to assist me!
brandon moss | First ImpressionsThe staff was professional and friendly. The facility was secure and clean.
jane basom | Overall ExperienceI maintained a storage unit at the North Plano location for three years. In that time, there were never any issues with security or safety and any time I required assistance, staff was fabulous!
Dow Douglas | Overall ExperienceDonna at the Plano facility (Kathryn Lane) was so sweet in reserving my 15th foot truck and storage unit as well. The movers ran behind on moving and we extended the Uhaul rental with no issues!
Valerie and Kenneth Warrior | First ImpressionsMet all expectations.
Tim Gallagher | Overall ExperienceThe facility was very clean and well lit. The staff was very friendly and willing to help when needed. I definitely recommend this location if you need to store some items.
Shari Schilder | Overall ExperienceNot bad or good customer service. It was just no service period. Staff didn’t see to care too much about the client. Very indifferent.
marvin antunez | Overall Experiencereservation weeks in advance. Unit/building agreed on was not building I got 10x10 had small door - was not told until I got to unit Took Almost 2 hrs to get a truck. Someone else took truck before me
Jana Pugh | First ImpressionsTaylor was wonderful and very helpful during our move. He helped us over the phone and in person with outstanding customer service. Great job!
David Crook | First Impressions👍
Chris Lynch | Overall ExperienceGood experience
Deborah Harwood | Overall ExperienceVery helpful staff
Sal Cipolla | Overall ExperienceThanks for assistance when I needed it.
Mary Malloch | Overall ExperienceWorked out well. Nice storage area.
Sal Cipolla | First ImpressionsThere was initial confusion using your online reservation and payment process. Once we went to the location and dealt face to face all was well.
Ken Miller | Overall ExperienceVery professional, helpful and very nice.Great facility and staff.
Halli Szarzynski | Overall ExperienceThe front desk people here are clueless with their process! It’s a nightmare renting a truck with this place!
camille castro | Overall ExperienceThank you for a pleasant experience during a very difficult time in our lives
Albert Hirsch | Overall ExperienceThe only issue I saw is that it was not enough help and the line was long
arthur pugh | Overall ExperienceThe girl put in the wrong email address therefore,I did not receive m receipt however, customer service corrected her error, she charged me for more boxes then I had. My rental van was dirty inside.
Karen Brown | First ImpressionsThe after hours system and personnel needs improvement. I found that even though it inconvenienced me to wait till next day, it was less confounding than trying to speak with afterhours person/s.
Jamie Friend | Overall ExperienceWhy yal do not honor govt discount or militarty discount
Katina Johnson | Overall ExperienceMy experience on 6/10/19 was good. Prior interactions with this Uhaul and via website caused average rating. Somehow I was assigned 2 storage units instead of one.....
Ken Miller | Overall ExperienceEverything from truck rental (no express checkin but yet heavily marketed) to the free month rental but no real warning that the rate is SKY HIGH the next month. Understaffed on Saturdays.
Elvin G NEAL | Overall ExperienceTina was friendly, knowledgeable, and extremely helpful. Consider me a fully satified customer.
Liz Harper | First ImpressionsGood customer service! All representatives at the Kathryn location were very polite. My rep was newer to renting a storage unit so a more experienced rep helped. Both deserve an A+!
Kevin Good | First ImpressionsThe only wish I have is that the storage units was accessible until later than 7pm without paying for a 24 hr access. It makes it difficult for people getting off of work at 5 or 6. Extend to 9??
Sean Keith | Overall ExperienceThank you!
sharon coleman | Overall ExperienceGreat Experience
GEOFFREY BOHANON | First ImpressionsEveryone was helpful and friendly. They were busy every time I was in there and they were still accommodating and professional.
jill rowe | Overall ExperienceThe representative was very knowledgeable and speedy getting us set up. The entire process was easy!
Russ Millett | First ImpressionsThe young lady that helped check in was amazing. She walked me through everything and was very helpful and patient.
jill rowe | First ImpressionsThe personnel were helpful and polite and the experience was good.
pam witte | Overall ExperienceFaculty was very helpful and the entire process including shipping ran smoothly. My belongings even arrived 4 days before the original estimates date.
Samantha Valencia | Overall ExperienceBryan was great
David Parker | Overall ExperienceI was a bit difficult and Patience tried very hard to be patient with me. We finally got what I wanted (or as close as possible.) She did a good job, especially for a person in training.
Kimberly Leckband | First ImpressionsGreat facility and staff.
steven kight | Overall ExperienceGr8 facilitates and service. Thanks! 🤠
byron holmes | Overall ExperienceGreat service
Andrew Fletcher | Overall ExperienceMy customer service sales person was great!
Christina Jackson | First ImpressionsThe reasons that we moved out are - the rate is high, second floor is not convenient and the elevator is slow and sounds like it is going to malfunction every time we used it.
CECILIA PAJDA | Overall ExperienceRented here for over 10 years-always safe & clean.
LISA FISHER | Overall ExperienceOur experience was very good and we recommend to it all.👍🏻
Shruti Sharma | Overall ExperienceI was pleased with the facility and service.
Lisa Gillett | Overall ExperienceAfter this location falsely accused and charged me 100.00 for a scratch they found on a truck I rented I still was willing to give them another try in renting a storage unit.
LESLIE LINDSEY | Overall ExperienceThe staff was accommodating, friendly and, professional. Excellent customer service and great facility!!! I would highly recommend that location and will use it in the future!!!
Deborah Johnson | Overall ExperienceMoved one-way and returned truck and car hauler to this location, in return for truck rental received free one month storage. Smooth process. Staff was helpful. Convenient location.
teresa harman | Overall ExperienceGood experience for the past 4+ years
TIMOTHY BOHANNON | Overall ExperienceOne of your Workers helped me to move 2 large pieces of furniture. I do not remember his name unfortunately. He was very helpful and kind.
PAUL BATES | Overall ExperienceNone
DEAN SEVERIDT | Overall ExperienceGreat place
Timothy Nguyen | Overall ExperienceGood service!
Jin Cai | Overall ExperienceGreat expering
Sherry Smith | ReservationThanks😃
beverly taylor | Overall ExperienceI received excellent service from the staff.
Starlynn Sims | Overall ExperienceI noticed an IMMEDIATE change for the better as soon as I walked in and was greeted by the staff. Anna has a need to improve in the service area but the job got done and I was overall satisfied.
Terri Cotton | Overall ExperienceThe person I reserved from online was incorrect and this location could not store a car I had to store something on this day and her mistake caused me to pay an extra $600 in towing fees
JASON THOMAS | ReservationNice facility
Rodney Sons | Overall ExperienceI have used Uhaul services a few times and always been very pleased. I will always suggest to family and friends to use the Uhaul company.
DIANNA OSBORNE | Overall ExperienceA young black girl helped me. Her name started with a "G". She was wonderful and really make me feel like she wanted to help me.
david ledet | Overall ExperienceJames at Uhaul Plano, Tx was instrumental in solving errors created by the lady in the Reservations Department. James went Above and Beyond to help me. Would Highly Recommend.
BOB HARRELL | ReservationThe website needs some improvement. Setting up autopay was not intuitive and was not a good user experience- resulted in a late pmt even tho I thought I had auto pay set up. Frustrating.
Leigh Parker | Overall ExperienceThis place was awesome! I experienced excellent customer service by the counter people and really appreciated the extraordinary efforts by everyone who went and beyond during my time of need.
Tiffany Collins | Overall ExperienceI got a really bad customer experience. The canceled my contract on the 15th of the month I had paid until the 30th. With receipt in had and everything, the said "there was nothing they could do".
STEPHANIE GARZON | Overall ExperienceThey were very good to me due to my struggle time for the few months . Worked well with me due to my late payments . And also good with me due to timeing of getting my things out of storage .BLESSED
kasai england | Overall ExperienceOverall efficient and pleasant experience
Joshua Lackey | Overall Experience