Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The management and staff at this location is superb!
GLENN P.
Rating:
4.0
There was a couple of things. The left front side marker light wasn't working .and the rear door was very stiff. The trailer probably set up for a while as the door become easier to open and close after we used it a number of times.
Jeffery L.
Rating:
5.0
Kathryn location is the BEST Uhaul location in Plano Frisco area. Top notch service. Each person deals professionally with customers. They quickly and efficiently deal with problems. When our truck broke down 11pm at night I had a work day the next day so could not wait up for roadside assistance till after work. The truck was stuck for a whole day. Kathryn location figured it out themselves not to charge me that extra day. Thats professionalism.
OMAR M.
Rating:
5.0
Excellent customer service
Asadullah A.
Rating:
4.0
Customer did not leave a comment.
ANGELITA V.
Rating:
5.0
Great customer service!!
CAROL A.
Rating:
5.0
Customer did not leave a comment.
MARLA H.
Rating:
5.0
Customer did not leave a comment.
Mohammed A.
Rating:
5.0
Customer did not leave a comment.
imran S.
Rating:
5.0
very helpful team out there - Donna, Arisha,Anna, Leo and couple others.
IMRAN S.
Rating:
3.0
Charged me for 2 days when I only had it one. Rented around 4pm on 1/14/22 and returned on 1/15/22 around 2pm. I called and advised I was charged twice and the guy advised he would refund me 1 of the days. 6 days later and I still have no refund and instead another pending charge!
Jamie F.
Rating:
4.0
Customer did not leave a comment.
FRANCIS M.
Rating:
3.0
If your app for taking photos of issues isn't going to function, you should give the staff and client some other means of documenting issues with the truck. I specifically refused to use your mobile app pickup as the last two times I have used it, it has been a nightmare. Seriously, who brings their passport with them to pick up a rental truck? If you are going to have ridiculous check in requirements, you should at least prepare the client by telling them what will be expected so they are not standing in the cold rain trying to work their way through your poorly developed and poorly communicated app.
Mark W.
Rating:
5.0
Customer did not leave a comment.
Glenn B.
Rating:
5.0
Very friendly at pick-up, quick drop.off
Martin H.
Rating:
5.0
In & out in 5 minutes. Very smooth drop off.
Phil D.
Rating:
5.0
Customer did not leave a comment.
Rodion L.
Rating:
5.0
Great efficient rental location
Bryant W.
Rating:
5.0
Customer did not leave a comment.
ISMAR H.
Rating:
5.0
Customer did not leave a comment.
SAMUEL E.
Rating:
4.0
Customer did not leave a comment.
John D.
Rating:
5.0
Customer did not leave a comment.
TIARA M.
Rating:
5.0
Customer did not leave a comment.
VISWESH C.
Rating:
5.0
All the staff was great - professional and friendly!!
james S.
Rating:
5.0
Very quick when I brought the trailer back.
manuel D.
Rating:
5.0
Customer did not leave a comment.
LACEY T.
Rating:
5.0
The website we have to submit condition of trucks did not work. I could not upload pictures. It just showed “loading†and I got an error.
Yu K.
Rating:
5.0
Customer did not leave a comment.
Rodion L.
Rating:
5.0
Customer did not leave a comment.
David J.
Rating:
5.0
Customer did not leave a comment.
CHUL C.
Rating:
5.0
The lady at the counter was the most friendly and efficient uhaul employee that I have ever encountered
MICHAEL P.
Rating:
5.0
Customer did not leave a comment.
ADALBERT F.
|
First Impressions
Rating:
5.0
Corporate can make online return quicker.
You can just keep doing what you do! Always great dealing with this location.
Edwin L.
Rating:
5.0
I believe we got a really old truck because it rode so rough. â˜¹ï¸ In fact fully loaded we cringed every time we went up a hill because it groaned in protest! I worried it would t make it even. I saw several other people picking up food at the same location we were who had these uhauls that thad a nice smooth ride. I was envious to say the least.
CRAIG WALTER JR C.
Rating:
5.0
Customer did not leave a comment.
John D.
Rating:
5.0
Customer did not leave a comment.
ZER KAI Y.
Rating:
5.0
Customer did not leave a comment.
Rosemary P.
Rating:
4.0
Customer did not leave a comment.
TOMMY G.
Rating:
4.0
Customer did not leave a comment.
zafar B.
Rating:
5.0
Customer did not leave a comment.
JULIAN R.
Rating:
5.0
Customer did not leave a comment.
JESUS J.
Rating:
5.0
Customer did not leave a comment.
Jessie A.
Rating:
5.0
Not anything to do with the location, but I couldn't find where my contract was after checking in on the truck share. Maybe make that easier to find in my acct.
Leah R.
Rating:
5.0
Customer did not leave a comment.
MEHMET O.
Rating:
5.0
Staff at both locations we worked with were awesome, kind, friendly, and did their job very well!
Would love them to be recognized for there hard work and know that customers appreciate them!
Ronald W.
Rating:
5.0
Customer did not leave a comment.
KYLE B.
Rating:
5.0
Customer did not leave a comment.
David A.
Rating:
5.0
Customer did not leave a comment.
LANCE K.
Rating:
5.0
Customer did not leave a comment.
Charles C.
Rating:
4.0
Customer did not leave a comment.
RONALD H.
Rating:
5.0
Customer did not leave a comment.
JOSEPH P.
Rating:
5.0
Customer did not leave a comment.
David C.
Rating:
5.0
The young lady, Julie that was around and cleaning the facility while we were at our storage unit was very kind and very conscientious of her job. Well done. Mike and Johanna Ballard
Johanna B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RURAMAI J.
Rating:
5.0
The gentleman that helped attach the trailer to our truck was very helpful.
Michael B.
Rating:
5.0
Customer did not leave a comment.
Rustem B.
Rating:
5.0
Customer did not leave a comment.
ISAH A.
Rating:
1.0
The mobile pickup did not work, and it took an hour and forty minutes on the phone after hours just to pickup my van. This delay prevented me from being able to load it when I needed because the storage unit closed ten minutes after I arrived (due to the delay). The time of rental was entered incorrectly twice and caused issues as well. And to even find the vehicle I had to walk the huge property twice looking at every licensee plate to find the van because there was no record of where it was parked (in 30 degree weather). The lockbox was NOT located where they said it was, not was it labeled the way the picture was - so much outdated, incorrect information. Very, very frustrating and upsetting experience.
LAURA R.
Rating:
3.0
Service rep was monotone not really customer service friendly
Shirlene S.
Rating:
5.0
Customer did not leave a comment.
CYNTHIA S.
Rating:
5.0
Well ran business
Kenneth T.
Rating:
5.0
Everything was great.
Jimmie G.
Rating:
5.0
Check in process was awesome - quicker and easier than expected.
Michael F.
Rating:
5.0
Super easy drop off and friendly staff had me out of the lot in 5 minutes and on my way. Thank you!!
ANDREA B.
Rating:
4.0
I used the online process to pick up and return. The photo and directions of where the lock box is located is incorrect. I had to finally ask an employee who confirmed the description and the photo are old and need to be updated. Also, when returning, I followed the instructions in the online tool but when looking for the drop box for to return the keys, was told that I couldn't do that process because that is only for after hours. I pointed out the website let me go through the entire process and they call it 24/7 return so that is very misleading. I love the idea of contactless pickup and return but the execution of the process isn't quite what it needs to be.
Joe V.
Rating:
4.0
I fill mileage of vehicle is starting to show and hear things wearing out
MARK S.
Rating:
5.0
Customer did not leave a comment.
Karen H.
Rating:
5.0
Great place. Vey friendly people.
Kashif K.
Rating:
5.0
Customer did not leave a comment.
Gustavo A.
Rating:
5.0
Very efficient pick up
JEFFREY G.
Rating:
5.0
Thank you for the rental...it was perfect.
Rickye H.
Rating:
5.0
Customer did not leave a comment.
JONATHAN M.
Rating:
5.0
Staff is very friendly and helpful always.
ROBERT P.
Rating:
5.0
Customer did not leave a comment.
Jerica K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JERICA K.
Rating:
5.0
Truck was clean but I could not adjust the driver's seat and the windows were not sealed well. The truck had a lot of miles on it so I'm sure this attributed to the wear and tear. The Staff at the store were very professional and check in and check out went smoothly.
ROY D.
Rating:
5.0
Customer did not leave a comment.
tom V.
Rating:
5.0
I returned my rental with 7/8ths of a tank, yet the workers said it was 3/4ths and I got charged additional money. Had I known I was going to get charged for something that I shouldn't have, I would've completed the returning steps on my own. Make sure to complete that step on your own and take a picture, that was my mistake.
Stefany G.
Rating:
5.0
Quick and thorough experience!
ANGELA S.
Rating:
5.0
When you make a reservation and choose a location, keep the location. I specifically chose this location because it was a large dealer and had over 50 vehicles. I even talked to one of the asst. managers. Yet "traffic" or whatever they are called wanted me to go to another location across town to pick up my truck. Not a great way to do business!!
PHILLIP G.
Rating:
5.0
Staff was courteous, and on-time, on what will probably be the coldest day of 2022.
NICKLAUS A.
Rating:
5.0
Customer did not leave a comment.
Irvette L.
|
Overall Experience
Rating:
5.0
I've rented from UHaul several times and in a variety of locations. The location on Kathryn Ln is my favorite. They're friendly, professional, competent and efficient.
ROBERT W.
Rating:
5.0
Couldn't have ask for better staff and service. Donna and Jason were very professional, friendly and always willing to help with my storage needs.
THANKS YOU
aaron v.
|
Overall Experience
Rating:
5.0
Anna was super helpful!
SCOTT A.
Rating:
5.0
Customer did not leave a comment.
STEPHEN M.
Rating:
4.0
Customer did not leave a comment.
THOMAS P.
Rating:
5.0
In overall, for moving anything within the town or anywhere. I prefer UHaul as my best choice.
VENKATESHWAR RED D.
Rating:
5.0
Approval process took a while but other than that nothing to complain about.
Juan B.
Rating:
5.0
This place was great. Customer service was excellent
Sherry W.
Rating:
5.0
Has been nothing but excellent service since coming to this location 3 years ago!
TERRELL O.
Rating:
3.0
Couldn't get the van we wanted because we don't have local (Texas) drivers license. Got the mini truck and couldn't use it because our garage has an 8ft ceiling limit. Lucky we didn't use it be charge per mile would have made this so expensive. We used Home Depot van instead. Unlimited miles and hassle free renting.
Robin P.
Rating:
5.0
Customer did not leave a comment.
SHEAU YUN C.
Rating:
1.0
Customer did not leave a comment.
BING L.
Rating:
5.0
I was able to rent a trailer on short notice. Both pickup and return were quick in and out experiences with pleasant and helpful people. All Uhaul places should be like this one.
Scott R.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER L.
Rating:
5.0
Keep up the great work
Trevor J.
Rating:
3.0
booked the cargo van and it was dirty inside. When returning, the staff berated because it was dirty and I had to argued that it was already dirty when I received it.
JAY C.
Rating:
5.0
My favorite Uhaul location ever. I'm always in and out. I was in a bind and they rented me a unit for 6 hours that had already been reserved. Of course I kept up my end of the deal and had it back for the next customer! A+
TERRELL O.
Rating:
5.0
Customer did not leave a comment.
BROCK J.
Rating:
5.0
Customer did not leave a comment.
VICTOR F.
Rating:
4.0
Customer did not leave a comment.
ROBERT G.
Rating:
4.0
Customer did not leave a comment.
RUSSELL C.
Rating:
5.0
Android app needs to work for dropping off a rental. Needed to use Chrome rather than App. Doesn't make sense that UHaul App doesn't work.
Thomas M.
Rating:
3.0
Customer did not leave a comment.
jamie A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Asfaz Q.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steven B.
|
First Impressions
Rating:
5.0
The associates at the front desk were very helpful, friendly after a long day.
Jerica K.
|
First Impressions
Rating:
5.0
Donna and her team had exceeded the customer service expectations! Will definitely recommend this location even if you have to drive an extra 30 min. out of your way I’d say it’s worth it!
Pamala W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tevin H.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
John T.
|
First Impressions
Rating:
5.0
The employees were so very friendly and went above and beyond in helping us with our Uboxes and storage making the process go a lot smoother for us. We thought we would be unloading all night and ya’ll really helped us out. The carts available for help also made things go quick and easy. You made the move from California to Texas painless and easy and we feel very welcomed and grateful.
Rachel P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LUIS C.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
John H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CATINA S.
|
Overall Experience
Rating:
5.0
The entire staff was incredibly friendly, helpful, and knowledgeable. We felt well taken care of from the moment we walked in and got set up quickly with the right services that met our needs. The facility was well maintained and clean and secure. This place will definitely be my go-to location for any moving / storage / rental needs! Thank you!
Eugene C.
|
Overall Experience
Rating:
5.0
Donna was top notch, she knows her job!!!!
ROGER W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARGARET V.
|
Overall Experience
Rating:
5.0
There is a huge pile in the lobby of the storage area that made things difficult to get around on the evening we moved in.
Michael T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NATICA W.
|
First Impressions
Rating:
5.0
Thanks to Donna and Katlyn for her outstanding help and support. I strongly recommend this facility.
HUGO G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eugene C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ariana m.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
dominick c.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOSEPH L.
|
First Impressions
Rating:
5.0
Awesome!
Rob K.
|
Overall Experience
Rating:
2.0
The day we moved in we realized the locking panel didn't work. We reported it to the office and they said we could move our items to another unit or we could use a tool like a hammer or screw driver to bang the panel closed every time we wanted to enter. As we had JUST moved in, we told them we wanted them to fix the panel. We left a key to our lock and asked to be called when it was repaired. We never received as call. We went to the office and they had no idea what we were talking about AND our account had been closed. After explaining, they found our key, notes about the unit and had to reinstate the account. Again, we left asking them to repair the locking panel. After that was finally taken care of, the flood occurred in which we lost the only valuable items we had in storage. We decided to move out, only to show up and find a notice that the building was on lockdown until further notice...having been given NO prior notice via email or any other source before clearing our day to move out. Then, comically we were informed that the rents would be increasing. Getting in touch with anyone in the office by phone is impossible. The ONLY time we were able to communicate with anyone was if we emailed "Jordan" directly. Worst experience we've ever had with a storage facility.
Delight H.
|
Overall Experience
Rating:
5.0
Had everything to help moving stuff into storage. It was a great help.
Kimberly T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CATINA S.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
damir d.
|
Overall Experience
Rating:
5.0
Donna at the front desk was very helpful, she was patient and personable. Made my experience smooth and easy.
ruth m.
|
First Impressions
Rating:
4.0
Enforce Card swipe. Some customers did tail gate.
Ajay P.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
john t.
|
First Impressions
Rating:
5.0
Marc was very great and accommodating since the unit I booked was not available.
CIARRA A.
|
First Impressions
Rating:
5.0
Professional, caring, courteous staff. Thank you for exemplary customer care!
Maria C.
|
First Impressions
Rating:
5.0
The two ladies helping us were awesome
Georgette B.
|
First Impressions
Rating:
3.0
The monthly unit cost are simply greedy. I was planning on leaving my items stored their for awhile but these prices I will have my items taken out of here within 2 months.
Russell C.
|
First Impressions
Rating:
5.0
Great service!
Martha A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Johanna B.
|
First Impressions
Rating:
5.0
Muy buen servicio
LUIS C.
|
First Impressions
Rating:
4.0
The Lady behind the counter was very friendly. Was very helpful to us and accommodating while moving in.
KYLE H.
|
First Impressions
Rating:
4.0
There were a lot of people trash in the door enter to the sttorage facility. Very trash.
albert w.
|
First Impressions
Rating:
5.0
Rita was so kinda snd very helpful!!
Donna was very nice too!!
Donna D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MESHIA B.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
gina h.
|
First Impressions
Rating:
5.0
The staff were extremely friendly, provided clear direction, instructions and were very courteous in providing excellent customer care.
Gerard L.
|
First Impressions
Rating:
3.0
My overall experience was pleasant, however the actual renting of the unit was an ordeal. The unit I reserved on line wasn’t available or wasn’t listed properly. It took the person assisting me a great deal of time to locate a unit that was similar to the dimensions I reserved. It took over 30 minutes to correct the problem.
Kim H.
|
First Impressions
Rating:
5.0
The representative who assisted me with the was exceptional!
RICHARD T.
|
First Impressions
Rating:
5.0
Job well done
DARRELL H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pamela G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
damir d.
|
First Impressions
Rating:
5.0
the customer experience was awesome do to Rita.
Don W.
|
First Impressions
Rating:
5.0
Very nice went above my expectations
AMEEDAH J.
|
First Impressions
Rating:
4.0
Friendly and courteous service from the 2 ladies during my 2 visits. Thank you, Donna Jackson, for the brief tour and explanation of the storage place. Enjoyed your great sense of humour.
SHEAU C.
|
First Impressions
Rating:
2.0
The storage unit I requested was not the same as I requested. There was a huge floor length cylinder that took up valuable space. I couldn't even put the amount I needed to (as I legit measured) and had to store stuff in my (new) apartment storage area. Why are you advertising it at a certain measurement if you're not going to uphold it.
KASSANDRA ADEAN D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marri Jayne M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mary b.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sherrill T.
|
First Impressions
Rating:
5.0
Great location
Great employees
Great service
Teresa H.
|
First Impressions
Rating:
5.0
Very satisfied with my storage unit
Melissa P.
|
Online Move In
Rating:
5.0
Love my storage place nice and clean thank you
ESTHER S.
|
First Impressions
Rating:
5.0
The staff member we rented a storage unit from was excellent.
Thanks guys!
Paul L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
greg w.
|
First Impressions
Rating:
2.0
When I signed up and paid for my storage unit, the sales associate never told me I needed an access code or gave me an access card. Therefore, when we showed up at 9p with a truckload to put in the Unit, we were not able to get in! I had hired movers to help, so now have to pay them again to come a second time. This is inexcusable incompetence on the part of the sales associate and was not a good start to using your facility, not does it make me confident I chose the best facility.
rhonda s.
|
First Impressions
Rating:
4.0
I did have to change units because the Elevator to the second floor failed while I was loading belongings.
Martin F.
|
Online Move In
Rating:
5.0
Awesome uhaul company location right here
Duran L.
|
First Impressions
Rating:
5.0
Taylor was wonderful and very helpful during our move. He helped us over the phone and in person with outstanding customer service. Great job!
David C.
|
First Impressions
Rating:
5.0
Good customer service! All representatives at the Kathryn location were very polite. My rep was newer to renting a storage unit so a more experienced rep helped. Both deserve an A+!