Customer Reviews for U-Haul Moving & Storage of North Plano

13,892 reviews

2560 Kathryn Ln   Plano, TX 75025
(We are on the East bound service road of Highway 121 before Custer Rd)

(972) 396-0983

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 396-0983

2560 Kathryn Ln
Plano, TX 75025
(We are on the East bound service road of Highway 121 before Custer Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The return process was very poor. We pulled up and an attendant came out to unhook but apparently did not "register" or "record" the date and time of the drop off as we were charged for a whole extra day. I've placed a complaint but have not yet had a response.

JOHANNA S. 
Rating:
5.0

windshield and windows were dirty inside and out.

William R. 
Rating:
5.0

Customer did not leave a comment.

James Y.  |  Overall Experience 
Rating:
5.0

Nothing. Great service!!!

MICHAEL B. 
Rating:
5.0

Thank you.

FOREST D. 
Rating:
5.0

Always my go to uhaul location

TAMARA B. 
Rating:
5.0

Customer did not leave a comment.

Enrico A. 
Rating:
5.0

Customer did not leave a comment.

Murali P. 
Rating:
5.0

Customer did not leave a comment.

BRENDA L. 
Rating:
5.0

Katlyn was very nice and helpful and I'm glad she worked with me. The storage units were also great! I will definitely use them again and recommend to friends and family!

JHANDA H.  |  First Impressions 
Rating:
5.0

NA

VIJAY SARATHI T. 
Rating:
1.0

More people that can actually do the work and want to work. Computer system that actually works

Jerry T. 
Rating:
5.0

Hassle free pick up and drop off..Lot of space for parking

Srinivasan S. 
Rating:
4.0

Customer did not leave a comment.

fnu P. 
Rating:
5.0

Customer did not leave a comment.

KAMBIZ K. 
Rating:
5.0

Customer did not leave a comment.

Judith K. 
Rating:
4.0

I reserved on line for remote pickup but apparently missed a step and still waited on line 20 minutes.

James W. 
Rating:
5.0

Customer did not leave a comment.

NAGARAJAN K. 
Rating:
5.0

Customer did not leave a comment.

paul D. 
Rating:
5.0

Marc was very great and accommodating since the unit I booked was not available.

CIARRA A.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

RuChrista F. 
Rating:
5.0

Customer did not leave a comment.

Lena L. 
Rating:
2.0

Initially, I would have rated U-haul five stars. But, yesterday, we had to move our belongings from the storage unit due to water damage resulting from a fire in a different unit. As we were removing items from the unit to check for damage, we noticed signs of bed bugs. We have NEVER had bed bugs, so I know they had to come from a different unit. There were other units that had bed bugs as well. Needless to say, we lost a lot of our belongings.

TIJUANA K.  |  Overall Experience 
Rating:
1.0

Truck was clean (no trash) but had very bad odor. The poor rating was more related to excessive charges that I had to dispute and take longer than normal at check in to resolve. The fuel was mismarked on the form which I did not initial catch. The form said truck had 7/8 when it was really under 3/4 full. Fortunately I did take a picture of the mileage and fuel prior to leaving as they tried to tell me I owed nearly $14 additional for fuel when I returned it with 3/4 of a tank. The non top of that they tried to charge an extra $100 that I noticed on the bill and questioned. The person checking me when was very nice and also questioned what it was after I brought it up. He then later explained that it was trying to charge me for the dolly which I had returned and he thought it was a system error causing it not to compute it correctly. After getting that finally resolved there was another small charge for a few dollars that also popped up on the bill. Long story short is it felt like all of these extra charges "accidently" were embedded in the bill and it took over half an hour to get things resolved (except for the fuel level as I had left my phone in the other car and did not have the picture). I am sure that this may of happened to others and they may of not even realized the additional errant items inflating the bill. I will not being renting from them again as I do not trust that I will get charged what I am told the cost will be.

RANDALL M. 
Rating:
5.0

Customer did not leave a comment.

Horace G. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
5.0

CONGRATULATIONS YOUR ATENTION A SERVICE IS GREAT

Luis O. 
Rating:
5.0

Customer did not leave a comment.

Gabby N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LIMING Y. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Professional, caring, courteous staff. Thank you for exemplary customer care!

Maria C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debi D.  |  Overall Experience 
Rating:
5.0

I found this location to be very friendly and helpful. You all do a great job. keep up the good work!

Kelvin P. 
Rating:
1.0

Customer did not leave a comment.

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
5.0

Great service

FRANCISCO A. 
Rating:
5.0

Your app wouldn't pull up the contract when I needed to know how much gas to put back in

Jeffrey S. 
Rating:
5.0

Great staff …always helpful.

Timothy J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dolapo O. 
Rating:
5.0

Very Good Customer Service

Al B. 
Rating:
5.0

lower prices

Mary C. 
Rating:
5.0

staff here is excellent - not their fault that the truck needed a new transmission, very bad driving experience with this vehicle TM 1544

Debora L. 
Rating:
5.0

keep up the high standard

Mickey T. 
Rating:
5.0

Pickup took more time than expected. next time will use online check in option. Otherwise very well maintened vehicle and great experience. Will definitely use it in future.

Satish G. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

All the staff were OUTSTANDING

Bill H.  |  Overall Experience 
Rating:
4.0

Thank you for keeping my items safe .

HARVETA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWN W. 
Rating:
5.0

Customer did not leave a comment.

Jonathon G. 
Rating:
5.0

The employes are very prophessional and excelente job.

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL O. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Gopi N.  |  Overall Experience 
Rating:
5.0

Truck cab was full of dog hair. Windshield was so dirty inside I had to stop @ Walmart to buy paper towels and windex. Box and trailer also were not clean

MICHAEL JOSEPH W. 
Rating:
5.0

Used after hours drop off. Clear instructions on how to check in equipment is clearly posted.

LOUIS G. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
5.0

Customer did not leave a comment.

BERT N. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

DEOLINDA B. 
Rating:
4.0

Customer did not leave a comment.

Wesley M. 
Rating:
5.0

Customer did not leave a comment.

Richard O. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Donna is absolutely awesome

Sharlynn T. 
Rating:
5.0

Donna and Kaytla (?) were instrumental in accommodating us to store our belongings, renting a truck and other parafernalia. Thanks you gals made our ordeal a positive one. They went out of their way to secure a proper location and packing products.

HUGO G. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Quick and professional rental!

THOMAS B. 
Rating:
5.0

Still never got the dolly. $10 refund please.

Easton M. 
Rating:
5.0

My responsibilities were explained as well as how to get assistance if needed. The staff were pleasant and efficient. There was no wait for the vehicle nor on checkout.

JAY L. 
Rating:
5.0

Customer did not leave a comment.

Sravan S. 
Rating:
5.0

Great service and quick processing of rental.

Timothy B. 
Rating:
4.0

Customer did not leave a comment.

CHUCK V. 
Rating:
5.0

Customer did not leave a comment.

PIPER B. 
Rating:
4.0

Customer did not leave a comment.

AVINASH B. 
Rating:
4.0

Customer did not leave a comment.

VENUGOPAL N. 
Rating:
5.0

My exterior of the rental truck was filthy. The truck was great. Hadn't rented a U-haul in so many years. I will start renting them now that I know they are so nice.

Preston R. 
Rating:
2.0

Very hard to park and not friendly at all or helpful.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

RODRIQUEZ W. 
Rating:
5.0

Customer did not leave a comment.

Salli H. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
5.0

Customer did not leave a comment.

Lance W. 
Rating:
5.0

Customer did not leave a comment.

Adhi G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

J J. 
Rating:
2.0

First they could find the trailer assigned to me even though there were at least 4-5 available and kept having me drive around the lot. Then when they reassigned me a new trailer the left side tire had bald spots almost to the cords and they tired to tell me it would be ok and if I had issues I could call road side assistance. After complaining they had me drive the trailer to the garage area so they could change the tire. Then they didn't have a tire the same size so they were going to put a larger sized tire on that side, and I told them I am not taking the trailer. Then they moved me to another trailer and the one side safety chain had links that looked like they were dragged and no longer in a solid ring, so they decided to replace the safety chain. Went inside and the lady inside gave me an attitude about all the issues. So an hour later I pulled away. For the size of this location it is run like a circus and tried to have me take two trailers that were not road worthy and could have caused serious accident if the anything would have happened do to a tire blowout or if the safety chains were needed.

John E. 
Rating:
5.0

The two ladies helping us were awesome

Georgette B.  |  First Impressions 
Rating:
3.0

Poor communication at the location

Vernon R. 
Rating:
5.0

Dan helped me with the return and he was great.

RANDALL KYLE E. 
Rating:
3.0

The monthly unit cost are simply greedy. I was planning on leaving my items stored their for awhile but these prices I will have my items taken out of here within 2 months.

Russell C.  |  First Impressions 
Rating:
3.0

Easy. we dropped off the truck.

Breaune C. 
Rating:
5.0

Customer did not leave a comment.

YIFAN L. 
Rating:
5.0

Great service!

Martha A.  |  First Impressions 
Rating:
5.0

Donna was polite and helpful.

Ken L. 
Rating:
5.0

Customer did not leave a comment.

XIANGDONG W. 
Rating:
5.0

Awesome service. Just wished you'll would carry bigger containers so did not have to go with other people

salimah S. 
Rating:
2.0

The process for mobile pick up was diluted and painful. Having to find the truck, just to walk back to the desk was a waste of time and the approval process cost critical time in the move. I would have been better off to go to the front desk. Additionally, the blanket bag in the truck was empty and there was no dolly that I had paid for. For mobile check in, it would be beneficial if there as a pre-check-in process for contact validation and remove the requirement for finding the truck before getting the keys.

Brian H. 
Rating:
1.0

It was too old Van. Also the biggest issue was that when I got the Van, the gas meter was showing less than they mentioned. I also have photo. After using, I filled the gas and somehow it was still showing just a little less than when I got. When i got charged, i got for 8 Gallons and about $30 more. I also told the person who was taking the van delivery about the issue and gave the Gas receipt that I got it filled. Effectively I got over charge or about $30 even after I filled the gas and return the van filled with gas as much as I used. If at all they charge, I shouldn't have got charge of gas for more than 1 Gallon. I have all Photos and can be given. I also submitted details online and it was showing that Someone will call in 24 hours and its already completed but no one contacted. I am feeling that I got cheated. UHaul service is getting worst and now I will never ever use UHAUL. I will also ask all my friends and my followers in many groups that stay away from UHAUL.

Priyank G. 
Rating:
5.0

Customer did not leave a comment.

Johanna B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
5.0

Muy buen servicio

LUIS C.  |  First Impressions 
Rating:
5.0

I was asked about secondary verification for 24/7 rental only after I clicked on the email link after reaching the place. The verification process took longer than expected. It could be streamlined.

Afsheen R. 
Rating:
1.0

I was double charged for the vehicle. I rented at 9 AM for a 24 hour period. I returned at 7 AM the following day (less than 24 hours) and was charged twice. Calls to the location have been unresponsive

CHANDRASEKHAR VA G. 
Rating:
4.0

I have used this location multiple times and will use it again. When I got into the vehicle, the gas gauge was below 3/4 of a tank. I thought about going inside to resolve but took a photo of the gauge. When I went to the gas station, I put in 2 gallons as in my most recent use that is what I did. I spent an additional $10 to get the gauge close to 3/4 of a tank. When I shared my experience with the attendant it became a negotiation. The facts say that since I drove 10 miles it would be a simple math problem. It wasn't

HASSEN P. 
Rating:
5.0

Customer did not leave a comment.

tony D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
3.0

Need more employees... It took forever just to get to the front of the line! They were worried more about where you parked and moving from here to there, than about the line that's all the way out the door. Smh :/

Ella R. 
Rating:
5.0

Customer did not leave a comment.

Kendria L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
1.0

Dropped off trailer a day early only to get a voicemail the following day telling me I need to bring the equipment back because it's late and is due to be re rented. Call the drop off location in Plano and was on hold so long corporate answered.

WILBER B. 
Rating:
5.0

Staff very helpful.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL N. 
Rating:
5.0

Customer did not leave a comment.

Sung Rin L. 
Rating:
5.0

Customer did not leave a comment.

Kyla B. 
Rating:
5.0

Customer did not leave a comment.

Renita C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

The truck had very little power and wouldn't even consider trying to drive it on the highway.

BOYD B. 
Rating:
5.0

Not sure why gas gauge wasn't working right. Lady said expect like 5 gallons. We filled 2-4-5-7and all stayed at same level just a tad under. Then as we filled 9 it went from almost half to 3/4 full.

JOHNNYZHIQIANG Y. 
Rating:
5.0

Customer did not leave a comment.

RU-CHRISTA F. 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
4.0

Staff at the close out was not informative and provided incorrect information. I will have to talk to customer care to resolve the issue. Every other service was good & satisfying except this one

Venkatesan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janiece B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

curnell j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICUSOR I.  |  Overall Experience 
Rating:
5.0

Everything was amazing and I will be back if I need a storage space in the future.

stephen j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gloria m.  |  Overall Experience 
Rating:
5.0

Staff is always friendly, professional and very helpful.

Jesus J.  |  First Impressions 
Rating:
4.0

The Lady behind the counter was very friendly. Was very helpful to us and accommodating while moving in.

KYLE H.  |  First Impressions 
Rating:
5.0

Love the staff members. Very friendly and out going.

Renita C.  |  First Impressions 
Rating:
5.0

The best uhaul building I have been too!!

Angela L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert d.  |  First Impressions 
Rating:
5.0

Customer representative Katelyn was phenomenal, she did almost everything she could to get us space we need at reasonable price… thank you Katelyn and UHaul at Kathryn Lane in Plano….

Roger C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chad N.  |  Overall Experience 
Rating:
5.0

Very Easy and convenient! Thank you

Janiece B.  |  First Impressions 
Rating:
4.0

There were a lot of people trash in the door enter to the sttorage facility. Very trash.

albert w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

curnell j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susie t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kisa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noman G.  |  First Impressions 
Rating:
5.0

The manager went well beyond expectations, and then even some after that.

Tom S.  |  Overall Experience 
Rating:
5.0

Rita was so kinda snd very helpful!! Donna was very nice too!!

Donna D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheilda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tommy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MESHIA B.  |  First Impressions 
Rating:
5.0

Very well run facility.

Robert S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

gina h.  |  First Impressions 
Rating:
5.0

Very friendly & fast service. She was very helpful & explained the process fully. She also took me and showed me where my units were. Excellent service. I would highly recommend.

Christi H.  |  First Impressions 
Rating:
5.0

The staff were extremely friendly, provided clear direction, instructions and were very courteous in providing excellent customer care.

Gerard L.  |  First Impressions 
Rating:
3.0

My overall experience was pleasant, however the actual renting of the unit was an ordeal. The unit I reserved on line wasn’t available or wasn’t listed properly. It took the person assisting me a great deal of time to locate a unit that was similar to the dimensions I reserved. It took over 30 minutes to correct the problem.

Kim H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN ALEXANDE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy S.  |  Overall Experience 
Rating:
5.0

Na

DELORIS B.  |  First Impressions 
Rating:
5.0

No complaints

Alfred C.  |  First Impressions 
Rating:
5.0

The representative who assisted me with the was exceptional!

RICHARD T.  |  First Impressions 
Rating:
5.0

Wonderful staff. Very helpful and considerate. Would recommend this UH location to anyone who asks.

Aaron V.  |  Overall Experience 
Rating:
5.0

Very helpful they went out of their way to find me what I needed. I really appreciated all the effort.

Timothy J.  |  First Impressions 
Rating:
5.0

GREAT OVERALL EXPERIENCE!!

ROSARIO T.  |  Overall Experience 
Rating:
5.0

Job well done

DARRELL H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela G.  |  First Impressions 
Rating:
5.0

Only thing that was a problem was the access codes did not work and the staff couldn’t figure out why

Stephen H.  |  First Impressions 
Rating:
5.0

The Kathryn Road location is great. Clean facility and great staff. A+

DAVID B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

damir d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clarisa B.  |  First Impressions 
Rating:
5.0

the customer experience was awesome do to Rita.

Don W.  |  First Impressions 
Rating:
5.0

Very nice went above my expectations

AMEEDAH J.  |  First Impressions 
Rating:
1.0

Cannot access facility. Called number on poster for help, got no answer. Called UHaul main phone number, after being on hold for 25 minutes was told they could not help. I am thinking of asking for a refund and going elsewhere.

Sebastian K.  |  Online Move In 
Rating:
5.0

Nice place. Very clean.

Robert S.  |  Online Move In 
Rating:
3.0

Access was so difficult. The trolley is too small and the walk too long, when carrying heavy stuff and moving a whole house it would be a relief to not have to do it in tiny bits and in many runs to the storage. It also not clean and your mattress would be dirty .

ISABELLA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Debbie A.  |  First Impressions 
Rating:
2.0

The staff did not explain that a 10x15 is actually 2 units & I was mis-informed about a discount that was not given to me. On 1 of the units, the staff couldn’t even open the door because it wasn’t working properly. Asked staff to get it fixed before we use it. On the 5x10, the door stuck & my husband had to crawl under the door to open it, so it could shut properly. Then there was water in 2 different hallways from the leaky roof. Not a good situation at all & very disappointing, since this is one of the largest U-haul facilities near by. Also ramps are too small & inconvenient. Definitely will not use their storage units again.

JANET P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CASANDRA N.  |  First Impressions 
Rating:
4.0

Friendly and courteous service from the 2 ladies during my 2 visits. Thank you, Donna Jackson, for the brief tour and explanation of the storage place. Enjoyed your great sense of humour.

SHEAU C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael O.  |  First Impressions 
Rating:
2.0

The storage unit I requested was not the same as I requested. There was a huge floor length cylinder that took up valuable space. I couldn't even put the amount I needed to (as I legit measured) and had to store stuff in my (new) apartment storage area. Why are you advertising it at a certain measurement if you're not going to uphold it.

KASSANDRA ADEAN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tommy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORENZO H.  |  Overall Experience 
Rating:
3.0

I couldn't move in on May 1st, because your national wide system malfunction.

Olga S.  |  Online Move In 
Rating:
5.0

Carissa was fantastic to work with. She resolved all of our problems with another UH failure to fulfill their commitments to us.

Aaron V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marri Jayne M.  |  First Impressions 
Rating:
5.0

I really enjoyed the service that I received doing a difficult time of moving after my daughter's apartment was damaged due to a fire after the Storm. Jordan and his crew was the best two thumbs up thanks.

Roosevelt A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Starr W.  |  First Impressions 
Rating:
5.0

Everyone except the driver Tina was professional and nice.

VALERIE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALERIE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Armani E.  |  Overall Experience 
Rating:
5.0

The ladies at this location are wonderful! Their customer service is exceptional!

Jasmine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerry K.  |  Overall Experience 
Rating:
2.0

When I initially got set up with this storage unit, I thought I was set up on auto-debit but was not. Got charged a late fee and was to be refunded the $15 late fee. It never happened, I spent a good month trying to connect with someone and never got any response. No reply to my emails from the manager of the location, calls to the Director of Ops routed from the helpdesk. Sad experience from a big company like UHaul. I just want my $15 refunded as promised for setting up auto-debit!

Patrick G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherrill T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW Y.  |  First Impressions 
Rating:
5.0

Rita was so helpful getting us setup in our storage unit. This is a well run facility with great staff, highly recommend.

DAVID B.  |  First Impressions 
Rating:
5.0

All of the staff was very nice and helpful at this location

Troyell C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason S.  |  Overall Experience 
Rating:
5.0

I was doing a quick move and needed short term storage. We were able to take advantage of the free month of storage in order to put some items in a staging area while doing a move. It worked out extremely well for our needs. If I were to have paid for the unit I found the pricing high relative to other storage options in the area but it met our needs.

Preston F.  |  Overall Experience 
Rating:
5.0

Great location Great employees Great service

Teresa H.  |  First Impressions 
Rating:
5.0

Very nice staff, especially Donna.

Debbie A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryce P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew D.  |  Online Move In 
Rating:
5.0

Staff was always pleasant and very helpful.

Darrell M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tracey w.  |  Overall Experience 
Rating:
5.0

So helpful- great team!

Alexis C.  |  Overall Experience 
Rating:
5.0

Always friendly, have rented from this same location many of times and still will

ROBERTO M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle A.  |  First Impressions 
Rating:
5.0

Very satisfied with my storage unit

Melissa P.  |  Online Move In 
Rating:
5.0

The management and team at this U-Haul are amazing and take the time to ensure all details are noted and questions answered.

PRENTICE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roosevelt A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eddie B.  |  Overall Experience 
Rating:
5.0

We appreciate the fact that we were able to get one month free. We needed a short term rental and this fit our need very well. The person working the counter was fantastic and extremely helpful.

Preston F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tammy m.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Laura D.  |  First Impressions 
Rating:
5.0

Love my storage place nice and clean thank you

ESTHER S.  |  First Impressions 
Rating:
1.0

A course in BUSINESS ETHICS is OBVIOUSLY INDICATED for WHOEVER is "in charge", there.👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

ALVIN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vicky p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FEDELIS UCHENNA E.  |  First Impressions 
Rating:
5.0

great customer service

tammy m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather G.  |  Overall Experience 
Rating:
5.0

Thanks to U-Haul we were able to store my college stuff after I moved back. My dad always rents from U-Haul. The storage timings, carts and temp controlled environment made things easier.

Sachein S.  |  Overall Experience 
Rating:
4.0

Liked this loaction and great size and nice team of cool people! Great team here Uhaul!

David P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rena J.  |  Overall Experience 
Rating:
1.0

Storage Manager consistently attempted to up-sale the transaction. Repeatedly tried to enforce policies without proof. She added insurance and a padlock without my acknowledgment. When I questioned it, she stated it was policy in order to get the FREE month of storage but was unable to provide said proof. She was very rude. My unit is clear across the building away from elevator access. I walk pass dozens of empty “Customer Ready” units. Not sure if my unit was chosen for office convenience or In spite of my complaints.

TERRAN B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

BYRON P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrence A.  |  Overall Experience 
Rating:
5.0

The lady that helped me rent the truck and storage unit made it one of the best customer service experiences that I’ve ever had. Thank you.

bowen l.  |  First Impressions 
Rating:
4.0

At the Kathryn Lane facility in N Plano Texas John and Scott Harper are top notch. Friendly, helpful, and skilled at what they do there. More than once they've gone out of the way to assist. They do not strike me as "that's not my job" types.

PATRICK W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aidan V.  |  Overall Experience 
Rating:
5.0

The staff member we rented a storage unit from was excellent. Thanks guys!

Paul L.  |  First Impressions 
Rating:
4.0

The retractable door should stay open longer, pass 7pm. At least to 10pm

Jacobie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clay B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naomi C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

greg w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clay B.  |  First Impressions 
Rating:
2.0

When I signed up and paid for my storage unit, the sales associate never told me I needed an access code or gave me an access card. Therefore, when we showed up at 9p with a truckload to put in the Unit, we were not able to get in! I had hired movers to help, so now have to pay them again to come a second time. This is inexcusable incompetence on the part of the sales associate and was not a good start to using your facility, not does it make me confident I chose the best facility.

rhonda s.  |  First Impressions 
Rating:
4.0

The clerk at West McKinney location told me Plano location would have a 10 x 20 climate control space, when I arrived they were told no “they do not have a 10x 20 space so I had to take 2 10 x 10 spaces, therefore had to buy 2 locks instead of 1. The charges for 2 spaces were more than for 1 10 x 20 unit. They should have honored the price for a 10 x 20 unit. Originally the truck and trailer would have to be returned to the West McKinney location, very inconvenient, but after speaking another with attendant, Anna, said that “no” I do not have to West McKinney location. She was the most helpful and professional in all the attendants I was in contact during this 2 day ordeal. It was a nightmare during the West McKinney location and would never go back there. Anna, at the Plano location would highly recommend her for future promotions.

Wayne C.  |  First Impressions 
Rating:
4.0

I did have to change units because the Elevator to the second floor failed while I was loading belongings.

Martin F.  |  Online Move In 
Rating:
5.0

Awesome uhaul company location right here

Duran L.  |  First Impressions 
Rating:
5.0

Very nice staff, clean lobby space adhering to social distancing guidelines.

Patrick G.  |  First Impressions 
Rating:
5.0

Easy online process! Worked perfectly!

Kevin G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Treva P.  |  First Impressions 
Rating:
5.0

Miracle was very helpful.

Kathleen G.  |  Online Move In 
Rating:
2.0

reservation weeks in advance. Unit/building agreed on was not building I got 10x10 had small door - was not told until I got to unit Took Almost 2 hrs to get a truck. Someone else took truck before me

Jana P.  |  First Impressions 
Rating:
5.0

Taylor was wonderful and very helpful during our move. He helped us over the phone and in person with outstanding customer service. Great job!

David C.  |  First Impressions 
Rating:
5.0

Good customer service! All representatives at the Kathryn location were very polite. My rep was newer to renting a storage unit so a more experienced rep helped. Both deserve an A+!

Kevin G.  |  First Impressions 
Rating:
5.0

My customer service sales person was great!

Christina J.  |  First Impressions 
No reviews have been submitted for this location.

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