Can’t say enough, how friendly and helpful the staff was definitely would recommend to anyone who asks
Judd T | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of North Pocatello
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I just wish there was 24 hour access to storage unit
sherrie w | First ImpressionsStaff went above and beyond they were the one bright spot for my move. Can’t say enough good things about the facility and the employees..
Judd T | First ImpressionsI wish I got the associates name that helped us at this location. He went above and beyond to make sure that we would be able to rent our trailer. While doing a pretrip inspection he noticed one turn signal didn’t work. He first hooked up another trailer and when he saw that the issue persisted he then checked and changed our fuses! This associate showed great character and professionalism. I would highly recommend this location based on my experience.
Cesar AThey went above and beyond expected...AAA
Becky S | Overall ExperienceThe ONLY downfall was the constant increase in price. We started at $124.95 in 2020 and now it’s $174.95. We moved to a secure location and slightly larger for $110. Price is the only reason I wouldn’t recommend to a friend. Kasey was always very kind and helpful. Thank you Kasey!
JustineBuffaloe G | Overall ExperienceWe returned after hours, so we didn’t talk to anyone, but the signage, posted information, and lit up return covered parking was very nice and helpful.
REBECCA WGreat customer service!!
Regina R | First ImpressionsUsually I rent online, but this time I just popped in to rent a small trailer. In less than ten minutes I was outside having the trailer connected to the truck. These folks are friendly and definitely customer focused.
Michael EDropped it off after hours the app was difficult to use
MICHAEL MWe ended up having to throw away a lot of my family things do to mice in the unit I am not happy at all with it. I had the unit for five years.
misty p | Overall ExperienceThanks for the free month. It's helped out alot.
Angel B | First ImpressionsThe storage facility advertised 24-hour access. We were there with the moving truck to get into our storage unit at 9:30 PM. A sign says the office hours are until 10:00 p.m., there was no one there at 9:30 p.m. I ran my key card a number of times and it said denied. The moving truck and the employees and I had to come back the next morning to clean out my storage unit. I was supposed to be on the road to Louisiana 5/13/25 in the morning and I had to delay my trip one day. I was very unhappy and I told the manager about it and he said "I don't know what happened" and he didn't seem to care. Sincerely, Robert Ford, unit #1903.
robert f | Overall ExperienceThis guy never seems to answer his phone and calls are always forwarded to a call center. The trailer was good and clean.
Robert KNoting that I can think of.
HARLAN VMore than fair pricing for my move. 19.99 for 24 hours. And put gas back I used! Then they gave me a free storage unit!!! CANT BEAT THAT! Thank you. U-haul. For making at least that part of my moving experience seems more than fair!
JODI M | Overall ExperienceNothing. Everything went smooth and as planned.
Michael GExcellent service. I had to cancel and reschedule my rental, the manager went above and beyond to take care of me.
Michael ELove this facility!!!! Recommend to everyone!!
CAROLIE K | Overall ExperienceJackson was incredible—knowledgeable, helpful easy to eork with.
Kay C | First ImpressionsPlease make sure that when they fit the towbar that it is done correctly as myne was not done correctly they did not plug in the light plug so I had no lights on the trailer and had to start my trip of with no lights and spend almost 2 hours to have it fixed when I had time to stop. Then when they come for the repair he said the only do the trailer but I told him it was fitted by U-haul he help find the problem and fixed it. So I arrived late to my Destination.
Quinton SMy mileage wasn't figured correctly and I had to pay $60 extra for my rental. I was not happy with that. It was too expensive to rent a U-haul to go to SLC,UT and back to Pocatello,ID.
CECILY FPrices were MORE THAN FAIR Even gave me a free storage units for a month. For last minute odds and ends!
JODI M | First ImpressionsNothing! I love this location and the service!!!
JODY BOnly problem I encountered was the automatic doors didn’t open all the time.
KEVIN D | Overall ExperienceI got help from the facility manager towards the end of the day. He was excellent.
JOHN LIt was amazing!
CAROL CI was told my lock would be in the unit but it's not there
Rebecca S | Online Move InCustomer service was poor to say the least
MICHELE AOutstanding!!!
MARC RThe staff was super accommodating! We moved from out of state and had issues with our move-in date. Mark allowed us to store my loaded U-Haul truck in his parking lot until I was able to get my keys. Thanks so much guys.
PAUL GTurn in was the exact opposite from the pick-up in Lehi.
STEVEN PThe guy that helped me was excellent. Very nice
STEVEN AGreat job!
DENNIS WDropped off the truck and someone was waiting outside to check it in. I told them my experience and he said that I could contact them if anything was broken and that they would check out the truck. Apologized for my poor experience.
STEVEN PHave rented various facilities over the past 40 years and this by far was one of the best. Cleanliness ,safety and security contributed to this rating as well as friendliness of staff.
Thomas B | Overall ExperienceKasey was super friendly and engaging, definitely will rent from this location again.
Brandon CYour system... the guy overcharged me $85 and I'm still waiting for that refund.
KAYDEN BGrateful for the use of the facility. I always felt safe. Thank you
Janet T | Overall ExperienceEverything was great for me. I'm not sure what I would do to improve my experience.
David MDid not have the right size that I reserved but ended up needing the bigger unit anyway.
ADAM LOverpriced
Alejandro G | Overall ExperienceExperience was fast and efficient! Store was open when I needed it. Saved a teen from a breakdown and got him and his car home safe! Thank you for the friendly helpful service!
Tory WI dealt with two different employees from pickup to drop off and both were extremely pleasant, knowledgeable and courteous. This was an absolute excellent experience at my time of need. Kudos to both of them, It was nice to have such perfect experience. I could not have asked for anything better. It gave me a great feeling about our American workforce, thank you very much.
scott hAwesome!
azalea t | Overall ExperienceGreat.
REBECCA HWhen I first got my storage unit I was paying 100.00 … I am homeless right now and finances were rough as it was I paid them in time every month… one time I was late on a payment and I called the store for nobody to answer the phone, they sent me to the answering service I asked to make a payment arrangement for a week late and that never went through , after that they raised my unit to 175.00, which was unreasonable for the size of the unit that I had.. and then it went up to 240.00… I went in ad removed my things, after that they were still trying to bill me when I was no longer using one of their units, I called the store 4 different times to inform them that I was no longer there and nobody was ever there to answer the phone.. again I was sent to the answering service for them to not be helpful at all… I called another location for them to tell me that they are notorious for not answering their phones… I will 1000% not recommend this company to anybody looking for storage…
joann c | Overall ExperienceNothing. The staff was excellent in helping me.
Darrell SGentleman at the front desk that helped me had some of the best customer service I’ve ever experienced
Tyler Pthe furniture pads were in the last pod to arrive, after everything else was loaded. good things I shrink wrapped everything ahead of time. pads should have come in first pod.
Amy PEven with the issues we had with the trailer and tires we were treated very fairly..thank you.....
LINDA H | First ImpressionsExcellent customer service throughout experience. Definitely would recommend to anyone .
Roy FYou get charged a fee for 24 hr access & you advertise 24 hr access, my account didn't have that until the day i moved out, you get charged a fee for every convenience, which isn't exactly affordable. There are certain employees who don't do certain parts of the job (ie removing uhual's locks) & then they are rude when you go into office to get removed & the locks are put on if you are 1 day late, there is no grace period like @ most storage places. Trying to get a hold of someone in the office is next to impossible. & I moved out on the 7th. I didn't get a refund for the last 23 days of the month.
Jo B | Overall ExperienceGreat employee at this location…very helpful
Samuel GSome of fresh person that was offishrsh and red red came at me the wrong wayl
Jeffrey CKasey at the Poleline location was beyond courteous. I was surprised and impressed by the quality of the facility and the customer service I received.
DANIELLE C | First ImpressionsThe young lady that was there was very nice and helpful.
JASON WPlease be careful when reserving online, there are more than one U-Haul located on Pole Line Rd. 3945 Pole Line on the corner of Quinn is my favorite location. I have rented trucks several times from them and they made my moving experience a lot easier. I want to Thank the manager (sorry I can't remember his name) and all his staff for helping me.
Sherry B | First ImpressionsGreat Place!
Patrick T | Overall ExperienceVery responsive in alternative staff
RONALD JDefinitely will if i need anything else be going back wonderfull store
Rachel W | Overall Experiencegreat staff and very helpful
AARON DFast and easy.
TIMOTHY PThe facility and staff were / are first class: *but* ~ (personal opinion only) ~ the storage fees seemed to escalate quickly. That, & the ridiculous charges for local vehicle rentals - I wouldn’t recommend ANYBODY store or rent unless it was short term or a dire emergency.
JEFFREY B | Overall ExperienceFriendly service and naelandge
Jerry BI chose the location on fifth Street in pocatello and the person there that I talk to when I called in to confirm the appointment had moved me without notice to the Poleline location for U-Haul. I did not appreciate the lack of communication.. The Poleline location took care of me and was prompt and did a fine job in my opinion even lacking in staff. Next time I will deal with the Poleline location.
Ric EThe general manager in Pocatello is who help us and he was amazing to work with. I will definitely be back when in need of a uhaul again.
Jade HNone
Roman BThe interior was clean, however the outside had mud inside the fender wells and muddy footprints on the rear bumper. The agent that I dealt with was very dishonest telling me the the truck had 5/8 of a tank of fuel. so as I was in the parking lot before leaving I took a picture of the fuel gauge and the odometer all in one view. When I got back and was checking in the vehicle the same agent went out and inspected the truck, came back in and told me he had to charge me $21.00 extra for fuel. I showed him my picture of the gauge at 1/2 tank, not 5/8 and a picture of 1/2 tank on return. He said he would remove the extra charge. I said you can bet your a*s you will. 2 other customers were standing there, one of them laughed a little.
Larry LConsistent smell in north side.
Chelsie R | Overall ExperienceDespite my ratings of convenient hours and helpful staff, I am only basing that on the rare occasions I had contact with staff and/or was in the office/lobby. There were many times I was attempting to locate a staff associate, and none to be found. I would call the office number while I was in the building and still no answer. It was rare that I was there outside of business hours, mostly because the code I was given didn't give me access into the building. Other than those issues, the storage facility itself was well kept and nice.
Chenoa B | Overall ExperienceToo expensive stop raising prices
Russell C | Overall ExperienceNice job on pest control
Raymond R | Overall ExperienceExceptionally clean and the staff are all great.
Barbara P | Overall ExperienceThe only thing that was a pain was the customer service representative on the phone. I give her the fact she was friendly. She could not answer my question about getting in to the storage after hours and put me back in the phone que.
Corena c | Overall ExperienceWe were very happy with all aspects of our UHaul experiences.
larry l | Overall ExperienceGetting this rental set up was long and had to be redone. Still not sure about the cost. The printer being unavailable was a problem as well.
Cooweescoowee S | First ImpressionsWas locked out of the storage unit we had to walk all the way around the building side of the building to get into the building and walk all the way back to the truck the access code would not let us in it kept denying it
Leslie S | First ImpressionsEverything was Absolutely Amazing! The storage areas were very clean and secure and the staff were all really Awesome people and very helpful. One time, I didn't have my lock on properly and was notified right away, I really appreciated that! The staff at U-Haul are ALWAYS looking out for you. I am super impressed! I would highly recommend this place.
Kourtnie C | Overall Experiencethanks for being so easy to work with
HEIDI H | Overall ExperienceVery nice indoor climate controlled facility!⭐️⭐️⭐️⭐️⭐️
anthony c | Overall ExperienceWonderful facility and staff!
DEBRA R | Overall ExperienceKasey Papke at U-Haul Moving & Storage Of North Pocatello, provided exceptional assistance from start to finish. Highly satisfied with the experience - 5 stars service for sure!
Egor T | Online Move InGood experience. The only issue was one of the bay doors was broken. Plenty of carts made move in easy.
Brock J | First ImpressionsI would recommend at least 2 employees working each day, or pay them better. They’re always running around like chickens with their heads cut off every time I’ve been there. With how busy that store is, there needs to be more employees working
Dreson T | Overall ExperienceThe reservation I reserved was not kept. When I arrived I was informed that the reservation meant nothing and the unit I “reserved” was not available.
Tanner C | First ImpressionsOne gentleman I spoke to when renting the truck on Saturday did not know how to apply the one month free storage on our account as listed on the website. Maybe it can be resolved with this method. Otherwise, everything was smooth, cleaner than our expectations, and looked quite secure. We are definitely sold on U-Haul’s storage for all future needs. Thank you for a great experience.
Greg W | Online Move Init was great, just what I need
Heidi K | Overall ExperienceThe climate control and the inside unloading are helpful amenities. Plus having carts to help move items to our storage facility unit was very helpful to us.
Kym A | Online Move InHad smaller unit and transferred to larger unit. Very nice facility and staff has always been helpful. My family from out of the area helped move furniture into the larger unit and commented what a nice facility it was.
Ann S | First ImpressionsN/a
Vanessa v | Overall ExperienceI used the facility for long term storage. The only thing that I didn’t like was the multiple rate increases. After the increases it was no longer a good deal.
Mark E | Overall ExperienceClean and easy access Staff member was pleasant and helpful Only issue/concern with the rental was I understood it to be 1 10x20x10 unit. instead we were given 2 10 x10 units of which 1 had a post in the middle of it making transitioning furniture around it a bit sticky.
Thomas B | First ImpressionsThank you.🙂
Darrell S | Overall ExperienceAmazing facility and so easy to use! Clean and great customer service. Great value!
Kathryn T | Online Move InClosing at 7pm is just too early, I get off work after 5pm, it's a rush to get to my property.
Leah P | Overall ExperienceI loved my experience all the way around
Britney P | First ImpressionsI would possibly recommend with a caveat. I was charged late fees with no warning from Uhaul, simply received the notice in the mail and was too late. I was certain i had a credit card on file, but Uhaul automatically charged me two late fees with no warning. A storage center with care for customers would send out an auto email or make a phone call to avoid late fees, to avoid undue burden.
Kevin G | Overall ExperienceExcellent customer service & storage worked out great💯
Jenifer T | Overall ExperienceU-Haul storage facility was always more than helpful every time I asked or had a question they were forthcoming with information they were very patient with my payments and I would always do business with them thank you
Kelly D | Overall Experienceim recommend no one to use this facility they are heartless and don't care About their community they were threatening in a violent manner instead of understanding. they we're accusing me of using drugs when there was no evidence to support that
Kevin F | Overall ExperienceThe people here are so helpful. The facilities are always clean and well maintained.
Nikki P | Overall ExperienceLoved the green room where I was able to leave items I no longer wanted. It was a big help to me. Also want to say your employees, including the custodian/cleaning crew were very helpful.
Nola E | Overall ExperienceGreat and helpful staff. Quick check in and out.
Corena c | First ImpressionsWe will miss having this unit here! Jackson and all the staff are amazing to deal with and are very helpful when we had questions or issues with our unit! The place is always clean, well lit and super convenient, especially on rain or snow days! We could access our unit in a Sally port in a warm building without dealing with the weather elements! We are super grateful for this business and all the staff here! Thank you for everything! - The Warners
Jennifer W | Overall ExperienceWe were promised one free month which never happened. We had moved to Idaho from Arizona and had rented UHAUL trucks and rented 9 storage units 10 x 20 each in AZ. We are disappointed as the free month here in Idaho would have been greatly appreciated.
Tommie F | Overall ExperienceFacility works as it should
Denise G | First ImpressionsI had such a terrible experience with the Pole Line Rd Facility. I will tell everyone that I know, Not to use this particular U-HAUL FACILITY. And I don't think that I will use U-HAUL again. I will try every one of your Competitors before I use U-HAUL again. KASEY is the General Manager for the Pole Line Rd. Facility. His Words never matched up with the Continual problems that kept occurring. And I do believe that all of the issues that kept occurring, were initiated by KASEY and the U-HAUL Employee that I an issue with after that Employee spoke to me as if I were his wife, or dog. And as of yet, not one thing has been done to discipline the employee, or The General Manager of the Pole Line Rd Facility.
Brett L | Overall ExperienceLike alwas U-haul comes through.
mike m | Overall ExperienceWe were told there were no units available even though we were able to reserve one online. We were then given one but told we were lucky to have it because at least 30 others were on a waiting list? Someone had just cancelled. We were told there were no locks to purchase but were required to have one. The employee was not helpful or friendly.
Susan T | First ImpressionsThe facility was secure with easy access.
JAMES H | Overall ExperienceJust waiting to hear they are no longer billing me.
Belinda E | Overall ExperienceThe guys went overboard to get Ms Smith in and I appreciate it.
mark m | Overall ExperienceThere's a code to get in, but very limited hours. The posted cost is 1 price while actual cost is about 20% higher. The price is near average, but not being able to access it at alternate hours when the facilities are beyond capable is irritating.
morgan h | Overall ExperienceI cannot recommend uhaul as I moved out in the 11th and was charged for a full month
JUDY G | Overall ExperienceReservation should actually save a space. Reservation number doesn't seem to be used for anything, always had to look up with other information. Didn't get free lock with unit rental because I didn't sign in online - because it is not available online.
Leonard H | First ImpressionsKasey went above and beyond to take care of me! He literally set the tone for me to have the best morning to start out my day and my move! He is the kindest most helpful associate I’ve ever encountered in customer service, and should be cherished for his skills and kindness. He was fast and so helpful. 100 stars! He’s a keeper for sure!
Talia F | First ImpressionsI loved how convenient and easy it was to rent a unit. I loved the parking bays/garage made it so much easier to load and unload. I will definitely be renting again.
Laura R | Overall ExperienceLady in the front office was so so so nice and very helpful!
Savannah L | First ImpressionsAbsolutely the best uhaul location I've been too I highly recommend this location!
Amanda H | First ImpressionsThanks
craig l | Overall ExperienceGreat staff - always helpful and friendly
charles b | Overall ExperienceWhen we got there Jackson did a well job at helping us get set up and made sure we knew what to do and where to go! And then we went to put stuff in our unit and Marla was cleaning our unit. We waited patiently and a clean unit to move into!
kathrine T | First ImpressionsThey helped accommodate me even when I was late on a payment due to an issue with autopay. Definitely would use them again
emily g | Overall ExperienceThis storage unit is inconvenient if you frequent it. Most of the time I showed up there were people already occupying the bays. There were two rate increases within a years time, and when I cleaned my locker out and turned it back over I wasn’t pro rated any of my money back. So my last month I used it for only one week and had to pay for the other three weeks so you can rent it out and make double money on it for those weeks. Will not recommend anyone to use this facility and will not use it in the future. You’d think after renting this unit from you for going on two years without any payment issues you would return the money for the time it wasn’t used during the last month.
kasey w | Overall ExperienceYour prices are too high.
ANNA J | Overall ExperienceBetter than I thought a storage shed could be. Really nice staff.
ALEX B | Overall ExperienceStorage doesn’t get any safer or more efficient than this Uhaul site on Poleline in Pocatello. In addition, the staff is awesome and quick to help!!
Carly R | Overall ExperienceI was moving to Nebraska for a job and called U-Haul and told them about it and they couldn't reimburse my money that's b******* and when I moved out I paid A month's rent and you don't give no money back like a prorated thing that's messed up I don't like U-Haul.
RODNEY C | Overall ExperienceThe facility is clean and well maintained, except for the tile inside the interior unload/load areas. Being able to load and unload inside is nice, esspecially during poor weather. It is expensive though and that is why we were so determined to get our things out of the unit is due to the recent price increase.
Matthew J | Overall ExperienceFreindly and convenience
Stephen M | First ImpressionsThis facility is so clean, easy to access, warm, convenient inside unloading/loading…what is NOT to like? This makes my moving and storage almost a pleasure.
Carly R | First ImpressionsWe had a huge mouse problem in out storage unit. Anything that was cloth was saturated in mouse pee and majority of it had to be thrown away.
Bailee W | Overall ExperienceYou raised my rent twice in less than a year and yet, every time I went to my unit something else was broken at the facility. The garage door sensors wouldn't work, the entry keypad wouldn't work, the garage door was stuck open or closed, the floor tiles are broken and coming loose. Definitely not worth the money you charge.
Adam P | Overall ExperienceDon't mean to toot my own horn but that Jackson fellow is pretty cool and friendly..maybe offer him a nice steak dinner
Jackson B | Overall ExperienceBeing a U-HAUL customer it is the most cost effective, complete, moving solution I have found with convenient locations. Thank you U-HAUL D.G.
daniel G | First ImpressionsWhen we had an emergency, we needed a storage unit asap. The U-Haul staff were extremely helpful. Got a storage unit immediately. The unit was clean. The facility was accessible. Loved the dust free climate controlled enclosed storage.
Bob G | Overall ExperienceWe had never used a storage facility before and just needed storage for six months, but the U-Haul facility was perfect. It was conveniently located, climate controlled, just the right size unit, clean, and accessible. We, also, used this facility to rent the trucks we used in moving to our new home. The staff were always available, friendly and good to work with. We would highly recommend the Chubbuck U-Haul facility.
Linda H | Overall ExperienceOver the top friendliness, everyone I interacted with was so welcoming helpful and friendly. You have a GREAT Team.
Patrick L | Overall ExperienceI never had any problems with my experience with my U Haul location. Made my move here more pleasant.
Mary C | Overall ExperienceThey met my needs for moving and professional services well met!
Gay Y | Overall ExperienceThe individuals at this location were super friendly, incredibly helpful. Willing to go the extra mile to ensure everything was perfect.
Patrick L | First ImpressionsI was charge for a month of rent that I shouldn’t have been charged for. The staff told me the only reason I was charged was because I had autopsy set up. They stated that could not refund me. I was out of the unit before the start of the next month but my card had already been charged for the next month.
Sonny R | Overall ExperienceI am completely satisfied with Uhaul and the staff. They treated me great and were very friendly and helpful. Thank you for your helpful business. I appreciate you all.
martae h | Overall ExperienceThe employee that helped me was super fast and efficient
kevin l | First ImpressionsEveryone was really accommodating my sons house burned down and we were in an emergency situation the staff is very helpful and information was readily available we appreciate the kind treatment we receive the unit was clean and it was easy
jeri F | Overall ExperienceWas a good experience.
Derral W | First ImpressionsThe manager, Dave, is very helpful & clearly cares about customers! The facility is always spotless, & his crew are always helpful & friendly!
GARY P | Overall ExperienceGreat job
GARY J | Overall ExperienceExcellent facility. Safe and secure and climate-controlled.
Linda M | Overall ExperienceGot charged for a full month even tho I emptied the unit and ended my service right before the bill was do.
JOHN H | Overall ExperienceFriendly, efficient, & pleasant. She was nice to deal with. After the paperwork she showed us our unit and demonstrated the lock systems! I feel confident that our stuff will be safe!
charles b | First ImpressionsClean facility always. The whole staff was incredibly helpful, knowledgeable, and always pleasant with assisting or answering questions. I never had to worry about my stuff, the units are so clean and well lit. The moving carts are so helpful and ensure faster and easier moving. Incredible facility and staff!!
cindy r | Overall ExperienceWas a pleasure to do business with you.
Lloyd R | First ImpressionsOnly problem I had, was with my swipe key? Several different times. They said it might be a clitch in the system? Tried several different card keys & none worked on that day? Hope ya get it worked out. Beautiful facility! 😊
patricia p | Overall ExperienceThe owner or manager (red haired male) is the only off putting thing about this place. I think he’s a vampire.
Casey C | Overall ExperienceGirl was sharp and abrupt. I didn’t know the process. Other people who were there were more helpful.
Ina V | Overall ExperienceI give five stars to your managers at both U-Haul Daniel and David they were both very accommodating, polite, and helpful.
Teresa L | First ImpressionsIt was a good experience. The employer was so nice and went through everything I need to know, and the place was very nice and organized, clean I would recommend a U-Haul storage facility to anyone.
Denise S | First ImpressionsThe lady was very helpful and very pleasant.
Vickie K | First ImpressionsThank you so much for our unit. The staff was so helpful and friendly. No complaints here
Tommy M | Overall ExperienceThe staff was very helpful and accommodating. They helped us work through any concerns we had.
Darlene W | First ImpressionsThe manly help were angels. They help my sister and I out in the 2 hours they promised. I definitely would recommend to anyone to ask for there help.
dianna r | First ImpressionsYour Poleline store is by far the best store in Pocatello. The staff goes out of their way to help customers.
Shane M | Overall ExperienceThis is the first time we've used a storage facility and it was so easy. The U-Haul rep patiently walked us thru the process, showed us how to access the kiosk, showed us our unit, and knowledgeably answered all our questions. When we brought our things to storage, it again was so easy. Clean! Quality carts ready to roll! and Affordable!
Linda H | First ImpressionsI pulled my car into a warm closed garage area, accessed a rolling cart, loaded the cart and checked into the facility so I could unload in a warm clean room with lots of overhead light!! What’s NOT to love about that?! I didn’t get cold or rained on and loading onto the cart was easy. Marla keeps that storage building so clean and directs me if needed ( like when I set off the alarms because I didn’t swipe my ID before opening my unit). Up front staff are always knowledgeable and courteous which is rare now days I think. If ever I need storage again it will be Uhaul for sure!! Great price and super service!!
Carly R | Overall ExperienceOne of the bay doors is broken. Made it difficult to load and unload when multiple people were doing just that.
Camille C | Overall ExperienceFriendly and helpful! Very easy to use!! Would recommend to all my friends!!
Ward A | First ImpressionsSorry I needed to Abandon storage unit, I actually got the unit for my brothers belongings and he wasn’t getting the unit paid and I don’t want to be held responsible for his items. I do not want to make excuses, and I want to be reasonable as possible. You guys were great, if I myself ever need a storage I will definitely get one from you guys. Good service overall I just hate to leave on a bad note. If there are any cleaning fees, etc. please feel free to contact me at +12085305074 and we will try to take care of anything necessary, thanks for the help!
Austin V | Overall ExperienceGreat customer service!))
lenna r | First ImpressionsOverall pleased with the whole setting up process and how easy and convenient it is to access the storage unit once you’ve signed up. Great price and great place.
alyssa r | First ImpressionsI am very appreciative for UHAUL Storage. Everything worked out perfectly for me. Thank you
Debra A | Overall ExperienceThe young lady that helped me was very polite and friendly!! The place looked great and I feel very secure storing my belongings there. I also love that it is inside and climate controlled!
Amy F | First ImpressionsThanks
david s | First ImpressionsI was very impressed with how easy it was to unload and to be able to pull inside and use carts. That was awesome. Feels totally secure, too!
Doris C | First ImpressionsThank you for a great experience
Jeanna B | Overall ExperienceThe manager was absolutely 💯 wonderful. He was able to help my family out when we lost the ability to pay for our storage units. He made sure that we had time to get our keepsakes and irreplaceables out without losing everything. (Again) Best people in town to work with! Hands Down.
CHRISTINE L | Overall ExperienceWhile I appreciated being given the first month rent free, it was basically taken back when I couldn't get a prorated deal for just using a few days between 11/27 and 12/4 so we decided to just leave a few things there until the last few days of the next cycle. On a side note, the u haul boxes were also crappy because several of the ones we bought and had in storage full of our things split down the sides. We're just glad to be done with all of it.
Julie C | Overall ExperienceWas the cheapest and the BEST ever! Already recommend this place to others.
jennie g | Overall ExperienceJackson was very friendly and knowledgeable. He explained everything and even walked me through the whole process.
Shane M | First Impressionsthe staff was very professional and courteous. they were very informative and pleasant to work with.
tarry w | First ImpressionsIf I need another storage unit, I will use a uhaul facility. Thank you!
betty f | Overall ExperienceI really enjoy the loading and unloading area where you can pull into the building. It makes moving stuff very convenient and the carts available to use are much appreciated.
Matthew J | First ImpressionsI was impressed with this storage facility it is well maintained and secure. My furniture and all the other items were in pristine shape when I moved into my house. The staff were always nice and pleasant to me and were easy to talk to. I'm sorry I don't get to visit with them anymore but they made a lasting impression on me. I would recommend this storage facility to friends and family.
Danita C | Overall ExperienceA great place. Loved it. Will reccomend it to everyone. Thank you so very much.
Clarence p | Overall ExperienceWill never use another moving company again. U-Haul was very affordable and equipment and facilities well maintained. Thank you !
George J | Overall ExperienceEveryone was professional and helpful.
MURRELL K | Overall ExperienceThe manager was helpful and professional in resolving a billing issue
John g | Overall ExperienceY movers are coming in frpm Los Vegas to see the area you have done here.
LINDA R | First ImpressionsWas really impressed. By far the best security I've seen for storage units
anthony o | First ImpressionsFirst time in my life I’ve ever rented a storage facility. I loved how secure this facility is and climate controlled. I saw employees on site every time I was there. Super secure and I LOVED THE SERVICE!!!
Karen d | Overall ExperienceCandace was fantastic.. u people r lucky to have her! Signed a former teacher Doreen Long
Jeffrey L | Overall ExperiencePerson cleaning the storage area actually opened my unit without speaking to me. I had not signed it out yet and was still working on one other. When I asked her who had been in one of my storage units she looked at me and said “Yours” I said yes it’s still signed out to me. She said it was her and she did it so she wouldn’t forget to clean it. Just a suggestion but the manager had to inspect it before he would close it out so she should let the process work it’s magic. Btw you’re manager of the facility was awesome! Very professional and enjoyed working with him.
Eric C | Overall ExperienceExtremely helpful and flexible to a person, Response time was wonderful and everyone communicated very well. I always knew where we were in the rental process. I highly recommend this branch and the entire staff.
Donald C | Overall ExperienceGreat service
Jeanna B | First ImpressionsEmployees were friendly and efficient.
Albert N | Overall ExperienceKeep up the good work!
Eric C | First ImpressionsGreat costumer service!
kayla r | Overall ExperienceOther than being relatively expensive the facility was excellent. Staff super.
Bob G | Overall ExperienceThe staff was very accommodating and flexible when our needs changed (and they changed often.) The only complaint was that none of the outdoor units were available but they were very helpful to get us easy to access units.
Rebecca L | First ImpressionsWe drop the truck off at a U-Haul place he was rude and didn't care about nothing
VIRGINIA T | First ImpressionsGreat management and staff, and a very positive experience.
Drew W | Overall ExperienceThe guy who started our orders was wonderful. He made a stressful situation a little better by helping us out. Besides the alarm going off multiple times we were there for over 10 minutes it was a good experience.
Amanda J | Overall ExperienceHaving staff on hand for questions was the best part! We had lots of changes and having someone in the office to go to was the best thing. They were all friendly and willing to help with our tough situation! We will definitely use again!
THOMAS h | Overall ExperienceNeeded a same day storage solution while I moved. Everyone was extremely helpful and friendly. It sure felt more secure having indoor storage and temperature control is nice in the winter. Both check in and check out was fast and easy. Never had a single problem.
jared a | Overall ExperienceOnly issue was on a corporate level. Had trouble getting truck availability in a timely manner. Actual local employees were great to work with
kathy Y | First ImpressionsGreat storage. I especially appreciated the useful moving carts.
carol h | Overall ExperienceReally liked the staff. Dave was helpful, informative and got my business. Took me to my unit, showed me how to log in. Told me about the bays and using the available carts to get boxes to the unit. Very nice place well lit, well run!
yuki p | First ImpressionsThe storage was VERY clean and VERY secure. Every staff member I interacted with was kind and helpful.
Sheyden M | Overall ExperienceFriendly and helpful all the way thru our process of storage rental to truck rental.
Diane M | Overall ExperienceWhen I called the number that it gave me on the internet, the employee was very helpful very friendly, but she gave me the wrong U-Haul location.
Shannon L | First ImpressionsIt was a good experience, except it got to 85 degrees in the summer in the climate control section, which I Emily say is too warm
Heather H | Overall ExperienceCandance was amazing
Georgie C | First ImpressionsVery friendly staff and very helpful.
Lonnie R | First Impressionsfast and friendly servic
KENNETH M | First ImpressionsAs a night shift worker the free access hour were not the most convenient for me. I’m also to cheap to pay to get the extended hours. Everything else was great. I especially like the convenient carts you supplied for in building use.
Philip H | Overall ExperienceThe employees are verybhelpfull, it's the only place I will shop for shipping supplies. There prices are cheaper than anywhere else. I just rented a storage unit and I'm very impressed with it. I highly recommend them.
Levi S | First ImpressionsThe whole experience has been great. Getitng setup online was fast and easy. They provide locks to my storage units and the security is great. It is nice knowing that the items I am storing are in a climate controlled area and won't freeze during the cold months.
Tony B | Online Move In-#2 above- at times she was and other times she was not- should have a third option or a range rather than yes/no answers. #6 - reason is it's too expensive. We should have space to clarify our answers above if we want. - I reserved over the phone with the national call center and when I got there I was asked a lot more information and told "you can't rent here if I don't get all this info". Everything should have been done over the phone. - I specifically asked on the phone if I needed a certain type of lock and told "no", when I arrived I was told I had to have a circular lock- this should be listed in your sites notes for the national people. -Drive in and out door doesn't open well with vehicle, had to use the open door button. -All the isles inside the unit should have labels on them, ex. "row A, B, etc" so it would be easier to find your row after entering. -The hand carts and bathrooms were a nice addition and appreciated.
Jacob D | First ImpressionsThey accommodated me and help to get the needed space for our belongings. Very friendly and courteous
Diane M | First ImpressionsThe staff is SO very helpful and patient and thorough. I felt like they truly cared and were happy to help.
Lesa C | First ImpressionsAll the staff were friendly and helpful and had lots of good suggestions. The storage units are clean, and there are plenty of carts available to use. And I appreciate all the security features.
Linda M | First ImpressionsClean, secure facility. Staff was very nice and professional. I would highly recommend this facility for moving and storage needs.
tracy r | First ImpressionsCandace was extremely helpful.
David S | First ImpressionsThe main dude changed his attitude when I didn’t want to use his storage facilities but other than that it was cool. The Scottish dude that was the mechanic was cool too.
Casey C | First ImpressionsManager was the employee who helped me rent a storage unit. He was very helpful and knowledgeable. I would highly recommend this location for storage unit rentals!
forrest h | First ImpressionsNa
Carrie M | First ImpressionsGreat facility to store your stuff in very clean no dirt no dust blowing in on your stuff and reasonably priced.
ANNA J | First ImpressionsThey have all your moving needs nearby and further down the road !
adam b | First ImpressionsPerfect
Gregory B | Overall ExperienceLove this location and the team that runs it. They always go above and beyond to help us at Habitat for Humanity and we are forever greatful! Send anyone that needs their services to this location in town all the time, they truly are the best! Thank you again team!!
Katie C | Overall ExperienceEveryone was so helpful. Thank you!!
Amanda L | Overall ExperienceThe lady that helped me was extremely rude. Almost felt as if her job was an inconvenience.
Ashley Y | First ImpressionsThank you
LYNNETTE E | First ImpressionsThe facility is clean, secure and affordable. The staff is friendly and very helpful. It is nice to have this storage space close to home.
Margaret V | First ImpressionsThe entire facility is top quality and the customer service provided by David Elbrader was excellent. I have used U-haul for my moving needs starting back in 1977 and this facility in Pocatello is the best one I have dealt with. Thanks for your assistance. Willis Whatley
willis w | Overall ExperienceAlready recommended to two people.
e p | First ImpressionsConfirmation numbers do not mean you get what you requested. I will never use UHAUL computer application ever again!
Debra A | First ImpressionsCan't get anyone to answer the phone? But in person service is professional and friendly!
Morgan P | Overall ExperienceService was really poor the people that work there cant seem to work the computer.
Theron N | First ImpressionsAll staff are outstanding!! Knowledgeable, polite, professional, VERY helpful!
JOHN S | First ImpressionsThank you for all your help when I needed a storage unit at the last minute. You guys are great.
Linda F | First ImpressionsI really liked that there were carts to move stuff from my truck to the unit.
Gregory H | First ImpressionsWay to many emails asking for my review
Philip H | First ImpressionsStaff were friendly and helpful. I will use U haul for a storage unit again.
betty f | Overall ExperienceStaff very helpful and nice
Sherry T | First ImpressionsThe employee who helped us get all set up was extremely friendly and welcoming.
Sheena Y | First ImpressionsI don’t believe a better storage facility could be found anywhere, especially with inside unload, and ground floor access to all c/c units. Staff here are superb!
JEFFREY B | First ImpressionsDavid and his team always go above and beyond to help their customers out. This community is lucky to have a business ran by an amazing staff like this Uhaul. Thank you David and Jackson! :)
Katie C | First ImpressionsThe best customer service I've experienced! All very friendly & helpful, made my moving experience less stressful & really easy, love the storage units & truck we had available. If recommend then for sure.
susan b | First ImpressionsShould be cheaper
jeff s | First ImpressionsDavid was great. The lady that was doing some cleaning kind of left me with a bad taste. I originally parked in the wrong spot, in the middle of the building where the signs all say "Customer Entrance". I didn't realize that the walk-in office was at the north end. So, I didn't really enjoy wandering around the front of the building and the unloading bay for 3 minutes, trying to find a way in while the employee sat and watched me, refusing to acknowledge that I was obviously confused. She looked up at me, through the glass, several times and just ignored the fact that I was pulling on door handles, looking for signs, etc. It was blatant. At the very least, she could have even pointed the direction of the office but that would have been too difficult.
brett s | First ImpressionsWe are excited to have a climate controlled, inside storage unit. David was great! Got us signed up quickly, explained everything, very helpful.
jessica O | First ImpressionsThe clerk on duty was very helpful and friendly. He offered and showed me around the facility. I wish the hours open were extended, it's tough fir those that work shift work hours.
Erica D | Online Move InThe employee that works there was very polite and resourceful, best customer service provided. Candace pulley was kind, generous and all round caring on what I needed. I would recommend anyone to her for help on finding a unit
Isidro R | First ImpressionsThe facility would clean courteous people made everything nice and smooth
Wilson P | Overall ExperienceThe return visit to remove my items went well unlike the move in.
Therese L | Overall ExperienceI was not happy when I arrived to find out the unit I reserved several weeks earlier had been rented to someone else. I rented a 10x20x10 and needed every bit of room it had. I had to end up with two other units and move things around to get unloaded etc. I think if you are going to reserve a shed then it should be there when you get there. I talked to someone personally when I reserved it and they are the ones that said and recommended that size.
Therese L | First ImpressionsAll staff was absolutely genuine & kind
EUGENE J | First ImpressionsCandace was very nice and professional and walked me through everything. She was informative and took her time to explain the setup to getting unit. Everything went smooth and I decided to go with U-Haul
Danita C | First ImpressionsI was glad the units were clean and felt safe. Most of all I appreciated the hauling carts, it made my move so much easier. I’ll be using again.
Azafina O | Overall ExperienceThe associate gave a very personal experience for my situation and helped me format the right storage unit to fit all of my stuff. And he offers the right kind of lock to keep my items secure.
SHAWN L | First Impressionsneed to clean up around the outdoor units better. people leaving stuff and the construction debris left overs.
michael l | Overall ExperienceFacility and Restrooms were clean. The restrooms, however, weren't stocked with paper towels or hand soap on several occasions.
Jon H | Overall Experiencei rented yesterday when we went in last night the unit wouldnt close and I have been on hold for 30 reeking minutes.
Felix F | First ImpressionsSo far so good
FRANK T | First ImpressionsGreat service!
Vickie W | First ImpressionsThe employee who helped us on both occasions was so friendly. He made the experience very easy and stress free.
Grace J | Overall ExperienceWe are very impressed with the cleanliness and friendliness of your place and staff! I can’t recall the first name of the gentleman that helped us, but his last name is Barnes. He was very thorough and informative when we came it to just ask a few questions. He answered all of them so thoroughly, that we rented a unit right then. We will definitely share how great the facility and staff are.
Tonja B | First ImpressionsExcellent customer service
Joe H | First ImpressionsI love this place.
Kahhohl M | Overall ExperienceVery pleased to find climate controlled storage in Pocatello. The service at this location is very friendly and helpful.
Kelly D | First ImpressionsStaff was very friendly and helpful
Morris W | First Impressionsthe overall experience was great the only issue I had was I reserved a unit early because they were still under construction and I wanted that specific location but when I went to move into it they had given it to someone else I still got a decent location just not the preferred so much for reserving early
Pam P | First ImpressionsThe experience overall was excellent. David was very helpful and worked hard to accomodate our needs. I appreciate his willingness to listen, genuine concern for our situation, and flexibility with finding a solution. I would recommend this facility and staff.
Jennifer C | Online Move InStaff has been great and facility is new so no problem there! Just wish accessibility to units was more then business hours only!
David P | First Impressions