Customer Reviews for U-Haul Moving & Storage of North Pocatello
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of North Pocatello
rick L. on
Very friendly and helpful.
Scott W. on
This location was hands down a pleasure to deal with, I would recommend this location. Maybe the employees at this location should be sent to train the management and staff in Chehalis Washington.
Jerry B. on
The manager was good but the person on duty when we picked up the truck could not answer any of our questions never went over any operation of the truck was not impressed as a representative of Uhaul
Bryan C. on
Because computer showed drop off at a different location they said they couldnt take it or had to charge an additional $405 Paperwork showed the address in Pocatello.
Russell B. on
David Elbrader & Candace Puller are top notch. The right people in the right place. I was treated with the greatest of respect & taken care of like royalty. Absolutely superb. Do not believe you can improve on that. No way, no how! My hat is off to David & Candace.Thank you both kindly. Ab imo pectore. Russ
David M. on
Very friendly and accommodating.
Robert M. on
Thank you we enjoy doing business with you
Clint P. on
Everyone was kind a great to work with.
Steven E. on
When turning in the tow dolly (the third one from our original location), the serial numbers weren't transferred. So David the General Manager of the Pocatello store was very helpful in getting the situation resolved. Good job, David!
Arlen W. on
I was not told when I made the reservation by phone that the location was Pole Line Rd.. I went to the Fifth Avenue location and waited behind other customers for half an hour only to find out I had to drive to Pole Line. I would suggest that be made clear with your reservation people so that others don’t have the same experience. That, of course, has nothing to do with the local staff, who provided excellent service. I can certainly recommend U-Haul to others and plan to use u-Haul again myself.
Michael P. on
Staff was friendly and we expect to use this location again in the future.
Glenn M. on
David very helpful and informative. Positive experience.
Benjamin A. on
These guys did an excellent job. I was in and out in short order. No problems. I would not hesitate to rent from these guys again.
Cami C. on
I had issues feeling like I was done dropping off the truck using the mobile drop off- the location was great. The drop box was easy to find. I would just make sure that the program being ran for the drop offs is better described because I tried to submit pictures and miles and stuff and there was no way to- which differed from the return directions and video and verbal instructions mentioned at pickup. There were also issues with where the truck was supposed to be dropped off- I had said pole line road and received a call the following day from the hyline location because there was a more corporate issue again with the location being confused.