Exselent servise i was late returning it by a hole day becuse my husbond had a heart attak and they where so plesent and understanding of every thing would recomend to any one to use uhaul to all my friends thanks uhaul
Stephonya B.Customer Reviews for U-Haul Moving & Storage of North Pocatello
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you so much for our unit. The staff was so helpful and friendly. No complaints here
Tommy M. | Overall ExperienceThe staff was very helpful and accommodating. They helped us work through any concerns we had.
Darlene W. | First ImpressionsThe manly help were angels. They help my sister and I out in the 2 hours they promised. I definitely would recommend to anyone to ask for there help.
dianna r. | First ImpressionsYour Poleline store is by far the best store in Pocatello. The staff goes out of their way to help customers.
Shane M. | Overall ExperienceI had two issues that were addressed and was happy with my overall experience and would use them again.
Robin L.This location and manager/owner were great! But we called the 800 number to talk to someone before this location opened & it is horrible customer service. We were on hold for 30 minutes and then disconnected. We called back & left a call back number. We eventually got a call back but then it just put us on hold again for 30 minutes before disconnecting again. If a call back number is left, a live person should call the customer back & not leave them on hold!
Andrea W.David was very nice and helpful, would definitely recommend for anyone needing moving equipment.
JEFF H.Staff was friendly, helpful, and got me out fast.
Michael E.If a box tuck does not include a ramp, that should be in BOLD all over the place while reserving.
Jarom L.Truck ran great, easy no stress transaction
Michael S.To be charged over $60 plus gas for 1 day and 21 miles is ridiculous.
Tami R.This is the first time we've used a storage facility and it was so easy. The U-Haul rep patiently walked us thru the process, showed us how to access the kiosk, showed us our unit, and knowledgeably answered all our questions. When we brought our things to storage, it again was so easy. Clean! Quality carts ready to roll! and Affordable!
Linda H. | First ImpressionsThe person that helped me in the morning was awesome. However, when I brought the first box back to get the second ubox the person that helped me wasn't as good. I waited patiently while he finished with the customer in front of me. While he was hooking up that person's trailer, two more customers came in. He then helped both of those customers prior to helping me despite the fact that I had been there before me. Not great service.
Rebecca B.I cannot express how grateful I've been for not just great service but good humor and kindness from the employees during our move. Keep up the good work. The world needs more kindness!
WENDY R.good customer service
laurane V.Nothing, your employee was Fabulous, the Store was clean, the trailor was perfect.
Debra F.This was an after hours drop off
Edward E.You're employees are AWESOME I love them !!!
ELICIA MARIE S.I was impressed. The U-Haul was clean. Good job guys!
MUHAMMAD U.Great job today and excellent customer service!!
Jackie J.This location is why we keeping using and LOVE Uhaul! They are awesome!!
Jody B.Everything was quick and easy! Walked in without a reservation and was able to get what I needed without an issue. Return was super easy, too! Just pull up under the canopy, they check it in, and you're done!
riley P.Everything was already ready for the next customer.
Mary C.Having cruise control on the unit, also not leaving a hand truck and packing blankets that are difficult to work around when packing the vehicle.
RONALD B.For over a month I have been asking the GM David to give me a list of my charges and payments regarding my move to Utah. As of today I have received three out of approximately thirty or more.
Art P.The location needs one way trucks so I can finish moving.
Karl C.Very friendly staff, helped with the pre-check and hook up. In and Out and on my way in no time!
CHAD M.I pulled my car into a warm closed garage area, accessed a rolling cart, loaded the cart and checked into the facility so I could unload in a warm clean room with lots of overhead light!! What’s NOT to love about that?! I didn’t get cold or rained on and loading onto the cart was easy. Marla keeps that storage building so clean and directs me if needed ( like when I set off the alarms because I didn’t swipe my ID before opening my unit). Up front staff are always knowledgeable and courteous which is rare now days I think. If ever I need storage again it will be Uhaul for sure!! Great price and super service!!
Carly R. | Overall ExperienceOne of the bay doors is broken. Made it difficult to load and unload when multiple people were doing just that.
Camille C. | Overall ExperienceCustomer service was excellent! They did everything they could to take care of me and get me on the road. There was an issue with the truck. The battery was defective. And I had to wait on road service to put a new battery in.
Tyler H.These guys made me want to always use Uhaul! They were excellent!!
Jody B.Staff member needs to take training on how to treat a Customer, She was very unpleasant to say the least!!!!
Marie J.Everyone was very helpful and accommodating. Great location
Ken H.The storage facility that I settled with ended up being the people that tried to get me away from getting my one month free storage that is the only negative experience for the storage facility everything else was clean kept very useful actually the best storage facility that I've ever seen
Rachel B.Absolutely nothing u guys have always being great keep up the good customer service
Rafael V.David the manager at the Pocatello pole line facility is an awesome person. He is open to help and gives you personal support and assistance to make you feel secure. High five David! Thanks for making our experience with Uhaul a good one, we will recommend your facility and if we need anything else we will be sure to come to your facility! Thanks!
Margarita M.Nothing great service
Anita A.Very smooth and helpful Well done
John B.Getting the truck was very quick and easy. The staff showed me what I needed to know to use the truck. I am not sure why it would be hard to simply require everyone to return the truck full. There would be no guesswork for refilling the truck to the level in which it was checked out.
Mark T.Your help and care is eccellent. Thank you.
roger B.All staff was very professional and helpful.. Everything was easy and went as planned.. We will definitely rent from this location again. And we will recommend U-Haul to friends and family.. Thanks to all the staff at the Poleline Pocatello, ID branch for all your help!!
Tia H.Great Customer Service. I had lots of questions and they were very knowledgeable and kind. Moving is a stressful moment in our lives and this particular store helps you through parts of it with grace.
Michelle H.Friendly and helpful! Very easy to use!! Would recommend to all my friends!!
Ward A. | First ImpressionsThis has nothing to do with the location as much as policy, I rented a van, was told it was full. I drove 15 miles. Last time I rented a truck I got hit with a fuel charge that was more than my rental because it was a gallon low. I obviously didnt want a repeat of that so i filled the van at the station that shares a parking lot with the location to make sure. I put 6.5 gallons in, with current gas prices that was as much as the rental. When I asked about it the gentleman at the counter was very courteous and professional and did what he could giving me a $7 refund. It was appreciated but over all I feel like the company policy about fueling and disclosures/fees is set up to screw over the customer. I will not rent another uhaul and will never recommend to anyone. Burn me once Shame on you, burn me twice shame on me, there wont be a third.
Jesse S.Sorry I needed to Abandon storage unit, I actually got the unit for my brothers belongings and he wasn’t getting the unit paid and I don’t want to be held responsible for his items. I do not want to make excuses, and I want to be reasonable as possible. You guys were great, if I myself ever need a storage I will definitely get one from you guys. Good service overall I just hate to leave on a bad note. If there are any cleaning fees, etc. please feel free to contact me at +12085305074 and we will try to take care of anything necessary, thanks for the help!
Austin V. | Overall ExperienceGreat customer service!))
lenna r. | First ImpressionsThere was some disconnect on the pick up and delivery process of my pods to my new location. I turned in my unused blankets to the Poleline location. The delivery location had no idea I had already turned in my blankets. Other than that the staff was excellent as my pickup dates changed several times due to the closing date changing. Everyone was very helpful.
Lisa K.Very professional
Greg W.Overall pleased with the whole setting up process and how easy and convenient it is to access the storage unit once you’ve signed up. Great price and great place.
alyssa r. | First ImpressionsI am very appreciative for UHAUL Storage. Everything worked out perfectly for me. Thank you
Debra A P. | Overall ExperienceMy first experience renting a moving vehicle. Amazing! Thank you for the great service.
brenda S.The young lady that helped me was very polite and friendly!! The place looked great and I feel very secure storing my belongings there. I also love that it is inside and climate controlled!
Amy F. | First Impressionsgood service. good heip, friengly and nice. good to work with
Don Z.Wow...Impressive in every aspect. Clean, friendly, and informative. Made everything easy
Terry M.Thanks
david s. | First ImpressionsUhaul app would not let me upload pictures I took and would not move past the mileage and gas photo so was unable to check in with mobile check in
Othella B.I was very impressed with how easy it was to unload and to be able to pull inside and use carts. That was awesome. Feels totally secure, too!
Doris C. | First ImpressionsFriendly, enjoyed the interaction with them !
VIRGIL C.They made it easy to return the truck.
Shann W.Thank you for a great experience
Jeanna B. | Overall ExperienceThe only thing I would say that'd need any improvement at this location or at any of them is being able to put cash down for the vehicles rather than my Credit Card for the 8 foot Chevy Silverado Pick-up TRUCK. It was ALL I needed and even that was a little more than needed but because my Credit Card didn't have the sufficient funds needed for them to charge it, I had to take an actual (way bigger than I needed) MOVING TRUCK to pick up a small "FULL" SIZE bed and frame from someone and take it to my new place. Other than that the workers were kind, quick and got me in and out under or within 20 minutes.
Kendrick P.Spacious lot and kind people. Excellent.
Bryan L.Everyone was so nice and helpful.
CHRIS L.The manager was absolutely 💯 wonderful. He was able to help my family out when we lost the ability to pay for our storage units. He made sure that we had time to get our keepsakes and irreplaceables out without losing everything. (Again) Best people in town to work with! Hands Down.
CHRISTINE L. | Overall ExperienceWhile I appreciated being given the first month rent free, it was basically taken back when I couldn't get a prorated deal for just using a few days between 11/27 and 12/4 so we decided to just leave a few things there until the last few days of the next cycle. On a side note, the u haul boxes were also crappy because several of the ones we bought and had in storage full of our things split down the sides. We're just glad to be done with all of it.
Julie C. | Overall ExperienceWas the cheapest and the BEST ever! Already recommend this place to others.
jennie g. | Overall ExperienceJackson was very friendly and knowledgeable. He explained everything and even walked me through the whole process.
Shane M. | First Impressionsthe staff was very professional and courteous. they were very informative and pleasant to work with.
tarry w. | First ImpressionsIf I need another storage unit, I will use a uhaul facility. Thank you!
betty f. | Overall ExperienceI really enjoy the loading and unloading area where you can pull into the building. It makes moving stuff very convenient and the carts available to use are much appreciated.
Matthew John T. | First ImpressionsI was impressed with this storage facility it is well maintained and secure. My furniture and all the other items were in pristine shape when I moved into my house. The staff were always nice and pleasant to me and were easy to talk to. I'm sorry I don't get to visit with them anymore but they made a lasting impression on me. I would recommend this storage facility to friends and family.
Danita C. | Overall ExperienceA great place. Loved it. Will reccomend it to everyone. Thank you so very much.
Clarence p. | Overall ExperienceWill never use another moving company again. U-Haul was very affordable and equipment and facilities well maintained. Thank you !
George J. | Overall ExperienceEveryone was professional and helpful.
MURRELL K. | Overall ExperienceThe manager was helpful and professional in resolving a billing issue
John g. | Overall ExperienceY movers are coming in frpm Los Vegas to see the area you have done here.
LINDA R. | First ImpressionsWas really impressed. By far the best security I've seen for storage units
anthony o. | First ImpressionsFirst time in my life I’ve ever rented a storage facility. I loved how secure this facility is and climate controlled. I saw employees on site every time I was there. Super secure and I LOVED THE SERVICE!!!
Karen d. | Overall ExperienceCandace was fantastic.. u people r lucky to have her! Signed a former teacher Doreen Long
Jeffrey L. | Overall ExperiencePerson cleaning the storage area actually opened my unit without speaking to me. I had not signed it out yet and was still working on one other. When I asked her who had been in one of my storage units she looked at me and said “Yours” I said yes it’s still signed out to me. She said it was her and she did it so she wouldn’t forget to clean it. Just a suggestion but the manager had to inspect it before he would close it out so she should let the process work it’s magic. Btw you’re manager of the facility was awesome! Very professional and enjoyed working with him.
Eric C. | Overall ExperienceExtremely helpful and flexible to a person, Response time was wonderful and everyone communicated very well. I always knew where we were in the rental process. I highly recommend this branch and the entire staff.
Donald C. | Overall ExperienceGreat service
Jeanna B. | First ImpressionsEmployees were friendly and efficient.
Albert N. | Overall ExperienceKeep up the good work!
Eric C. | First ImpressionsGreat costumer service!
kayla r. | Overall ExperienceOther than being relatively expensive the facility was excellent. Staff super.
Bob G. | Overall ExperienceThe staff was very accommodating and flexible when our needs changed (and they changed often.) The only complaint was that none of the outdoor units were available but they were very helpful to get us easy to access units.
Rebecca L. | First ImpressionsWe drop the truck off at a U-Haul place he was rude and didn't care about nothing
VIRGINIA T. | First ImpressionsGreat management and staff, and a very positive experience.
Drew W. | Overall ExperienceThe guy who started our orders was wonderful. He made a stressful situation a little better by helping us out. Besides the alarm going off multiple times we were there for over 10 minutes it was a good experience.
Amanda J. | Overall ExperienceHaving staff on hand for questions was the best part! We had lots of changes and having someone in the office to go to was the best thing. They were all friendly and willing to help with our tough situation! We will definitely use again!
THOMAS h. | Overall ExperienceNeeded a same day storage solution while I moved. Everyone was extremely helpful and friendly. It sure felt more secure having indoor storage and temperature control is nice in the winter. Both check in and check out was fast and easy. Never had a single problem.
jared a. | Overall ExperienceOnly issue was on a corporate level. Had trouble getting truck availability in a timely manner. Actual local employees were great to work with
kathy Y. | First ImpressionsGreat storage. I especially appreciated the useful moving carts.
carol h. | Overall Experience