Customer Reviews for U-Haul Moving & Storage of North Pocatello

Horrible customer service

Continue the great work you are doing and providing a optional way for people to move.

They walked the man in front of us out to his truck, and pointed to ours, marked the gas level higher then what it was, and dirty inside (coffee spills or soda spills). I dropped of a day early just to be done with uhaul.

Keep being fantastic!

All staff was absolutely genuine & kind

Fuck uhual

The only thing that would have made it better was to have a closer U-Haul location to my old house (Wayne, NE) to pick up the containers (Norfolk, NE). I had to drive 35 miles to pick up each of the 4 containers. The cost to have them dropped off and picked up was quoted at $1,200. This was too high for me so I did it myself. The pick up location to my new house was a reasonable 5-7 miles.

Candace was very nice and professional and walked me through everything. She was informative and took her time to explain the setup to getting unit. Everything went smooth and I decided to go with U-Haul

the staff were very helpful and friendly.

I was glad the units were clean and felt safe. Most of all I appreciated the hauling carts, it made my move so much easier. I’ll be using again.

David runs a tight ship! I would recommend him and uhaul to anyone. I will go there again! Thank You!

employee was out back for the first 5 minutes. We were wondering who was going to help us. He was friendly and good when he got back in the office.

The windshield had not been washed.

Thanks for making moving easy! Additionally, I tried out the moving help service you recommended and really appreciated it. The moving help companies worked out really well.

Candace was great and a young man came out and jump started our car due to a dead battery. Wonderful service and will use again.

The associate gave a very personal experience for my situation and helped me format the right storage unit to fit all of my stuff. And he offers the right kind of lock to keep my items secure.

Everyone at the store has been super friendly.

It's nice to know U- haul is around. Makes moving so much easier

Not a thing

Great service. Staff are always helpful and polite.

need to clean up around the outdoor units better. people leaving stuff and the construction debris left overs.

Friendly,staff, nice facility,trailer pulled like a dream

Jackson was so nice and helpful.

Facility and Restrooms were clean. The restrooms, however, weren't stocked with paper towels or hand soap on several occasions.

Everything was great!

There were problems with my reservation. That can happen anywhere. The staff made extra effort to be sure me needs were met with an alternate. Takes someone who really understands customer service to work with people when something out of their control goes wrong. Complements to your staff.

i rented yesterday when we went in last night the unit wouldnt close and I have been on hold for 30 reeking minutes.

So far so good

Fuel tank was not full when picked up so I was told to drop off with fuel tank at 5/8 of a tank. Ridiculous! Dropped off with 5/8 but was charged extra. I was told tank was under 5/8. Looked like 5/8 to me. Should be rented with full tank & returned with full tank. I will try Budget next time.

Needed help on a Sunday last minute. U haul was open when no one else was. Service and equipment was available through a very speedy process. Heat experience

I wasn't pleased that I was charged a one way fee even though I booked the trailer to pick up and return in Blackfoot. Because there wasn't the size I needed in Blackfoot, I had to pickup in Pocatello and then was charged extra to return where I had booked for in-town rental.

I am very impressed with this location and the offerings there. Also, the employees are super friendly and helpful

We needed the uhaul in Idaho falls they didn't have one Pocatello had one so Ray went to get it in Pocatello when picking the uhaul up was informed we had to pay more per day because we were using it in Idaho Falls we spent our gas and time to get it and paid extra for rent poor service

Great service!

The employee who helped us on both occasions was so friendly. He made the experience very easy and stress free.

We are very impressed with the cleanliness and friendliness of your place and staff! I can’t recall the first name of the gentleman that helped us, but his last name is Barnes. He was very thorough and informative when we came it to just ask a few questions. He answered all of them so thoroughly, that we rented a unit right then. We will definitely share how great the facility and staff are.

Excellent customer service

I love this place.

Candace is amazing! We moved to Washington last year and she helped us with everything then. When we moved back we were hoping she was still there. She's makes everything easy and tries to find the best deal for us.

It was a good experience. I needed a moving van on short notice. I dropped in and got the last one available. The staff quickly cleaned and disinfected it for me. I made the move and returned it that evening. It all worked out very well. The staff was courteous and helpful. I can't think of how the transaction could have been approved.

First the manager left a sign saying he stepped out. Sign was not noticeable. I stood there waiting with no one to help me. Except a guy who did maintenance and he couldn't do anything to help. When manager finally showed up. I told him that I couldn't unload the truck till Saturday. And he counted out the days in front of me saying u won't have to turn the truck in till Sunday that will be your fifth day. We finally got unloaded took the truck to drop it off and no one was there. Was told on the phone we was suppose to return the truck Saturday morning at 9 am. So I got charged an extra $72.00 for something that I was told wrong. Manager needs to get his head out of his ass!

Love what they have done to the building. They were awesome to work with.

I attempted, to check out this vehicle online. The process was unnecessarily intrusive. I'm a soldier and have an out of state driver's license. The online check out process wanted a ridiculous amount of information. Two emergency contacts that they actually called in the middle of the workday and interrupted their ability to earn a living. This process seems a bit unnecessary for a business that I am paying for and ultimately liable for. If my money is no good on its own I may have to take my business elsewhere. I refused to submit to the rest if the inquiry and went inside and was treated more like the 38 year old professional that I am.

Kudos to Jackson & David!!!! Was great overall from check in to check out!!

Very pleased to find climate controlled storage in Pocatello. The service at this location is very friendly and helpful.

Experience was quick and and easy. Cost wasn't bad either. Thank you

Very helpful staff.

Staff was very friendly and helpful

the overall experience was great the only issue I had was I reserved a unit early because they were still under construction and I wanted that specific location but when I went to move into it they had given it to someone else I still got a decent location just not the preferred so much for reserving early

I had originally arranged to drop off the equipment at another location. Uhaul changed the drop-off location after I picked up the equipment. I had to drive 25 miles out of the way to drop off the equipment, even though there was a location two blocks from my home. The locations that were used were fine, but neither the pickup or drop off locations were the ones I had originally reserved. Very inconvenient. I chose Uhaul because they had so many choices for pickup and drop off. I guess it doesn't matter which location you choose in your reservation. Uhaul will still change it to their convenience, not the customer's convenience.

David was fantastic! You are lucky to have him. Excellent customer service! The evening drop off crew were great as well. Thank you, Heather

Yes, this location is great. Chet is extremely friendly and helpful.

Outstanding people

The experience overall was excellent. David was very helpful and worked hard to accomodate our needs. I appreciate his willingness to listen, genuine concern for our situation, and flexibility with finding a solution. I would recommend this facility and staff.

Staff has been great and facility is new so no problem there! Just wish accessibility to units was more then business hours only!

Staff them more, they seemed overwhelmed. We used the online sign-in and still had to wait 30 minutes to get everything handled and on our way. This screwed up our schedule.