Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Should be cheaper
I was very pleased with the service I received from the U-Haul north location, I cant think of anything that needs improvement. Thank You Dave and Candice for the professionalism you gave.
David was great. The lady that was doing some cleaning kind of left me with a bad taste. I originally parked in the wrong spot, in the middle of the building where the signs all say "Customer Entrance". I didn't realize that the walk-in office was at the north end. So, I didn't really enjoy wandering around the front of the building and the unloading bay for 3 minutes, trying to find a way in while the employee sat and watched me, refusing to acknowledge that I was obviously confused. She looked up at me, through the glass, several times and just ignored the fact that I was pulling on door handles, looking for signs, etc. It was blatant. At the very least, she could have even pointed the direction of the office but that would have been too difficult.
The customer service was exceptional! My moving transition was so smooth, even in a snowstorm! My truck was spotless and I had all the assistance I needed getting it checked and on the road.
Snow/ice scraper was not provided. Wiper fluid reservoir ran out early in the trip. Either the reservoir was not full to begin with or the capacity too low for a long distance drive.
We are excited to have a climate controlled, inside storage unit. David was great! Got us signed up quickly, explained everything, very helpful.
Took care of us fast .
Very happy, great convenient service!
The clerk on duty was very helpful and friendly. He offered and showed me around the facility. I wish the hours open were extended, it's tough fir those that work shift work hours.
The employee that works there was very polite and resourceful, best customer service provided. Candace pulley was kind, generous and all round caring on what I needed. I would recommend anyone to her for help on finding a unit
Was set up to return to a different location but this one was right down the road from where I delivered the car, she had me checked out in a few minutes with no problems.
Lady at the counter wasn't hospitable at all. Told her the concerns listed above and the only reaction I got was a very monotone "Oh, I'll look into it". Her lack of give a shit pit the pin in my use of Uhaul. This was the worst "customer" experience I've had with a truck rental company.
The facility would clean courteous people made everything nice and smooth
The return visit to remove my items went well unlike the move in.
some of the staff helpful and some not. Was a disaster. I reserved a 10x20x10 and talked with the personally to get this size I get there and they didn't have it available anymore had to end up with two other units and not next to each other. Was a mess checking in the truck because the first pickup place messed up the insurance etc. At this point pretty unhappy with UHaul was delayed again another two hours to fix this
I was not happy when I arrived to find out the unit I reserved several weeks earlier had been rented to someone else. I rented a 10x20x10 and needed every bit of room it had. I had to end up with two other units and move things around to get unloaded etc. I think if you are going to reserve a shed then it should be there when you get there. I talked to someone personally when I reserved it and they are the ones that said and recommended that size.
Horrible customer service
Continue the great work you are doing and providing a optional way for people to move.
They walked the man in front of us out to his truck, and pointed to ours, marked the gas level higher then what it was, and dirty inside (coffee spills or soda spills). I dropped of a day early just to be done with uhaul.
Keep being fantastic!
All staff was absolutely genuine & kind
Fuck uhual
The only thing that would have made it better was to have a closer U-Haul location to my old house (Wayne, NE) to pick up the containers (Norfolk, NE). I had to drive 35 miles to pick up each of the 4 containers. The cost to have them dropped off and picked up was quoted at $1,200. This was too high for me so I did it myself. The pick up location to my new house was a reasonable 5-7 miles.
Candace was very nice and professional and walked me through everything. She was informative and took her time to explain the setup to getting unit. Everything went smooth and I decided to go with U-Haul
the staff were very helpful and friendly.
I was glad the units were clean and felt safe. Most of all I appreciated the hauling carts, it made my move so much easier. I’ll be using again.
David runs a tight ship! I would recommend him and uhaul to anyone. I will go there again! Thank You!
employee was out back for the first 5 minutes. We were wondering who was going to help us. He was friendly and good when he got back in the office.
The windshield had not been washed.
Thanks for making moving easy! Additionally, I tried out the moving help service you recommended and really appreciated it. The moving help companies worked out really well.
Candace was great and a young man came out and jump started our car due to a dead battery. Wonderful service and will use again.
The associate gave a very personal experience for my situation and helped me format the right storage unit to fit all of my stuff. And he offers the right kind of lock to keep my items secure.
Everyone at the store has been super friendly.
It's nice to know U- haul is around. Makes moving so much easier
Not a thing
Great service. Staff are always helpful and polite.
need to clean up around the outdoor units better. people leaving stuff and the construction debris left overs.
Friendly,staff, nice facility,trailer pulled like a dream
Jackson was so nice and helpful.
Facility and Restrooms were clean. The restrooms, however, weren't stocked with paper towels or hand soap on several occasions.
Everything was great!
There were problems with my reservation. That can happen anywhere. The staff made extra effort to be sure me needs were met with an alternate. Takes someone who really understands customer service to work with people when something out of their control goes wrong. Complements to your staff.
i rented yesterday when we went in last night the unit wouldnt close and I have been on hold for 30 reeking minutes.
So far so good
Fuel tank was not full when picked up so I was told to drop off with fuel tank at 5/8 of a tank. Ridiculous! Dropped off with 5/8 but was charged extra. I was told tank was under 5/8. Looked like 5/8 to me. Should be rented with full tank & returned with full tank. I will try Budget next time.
Needed help on a Sunday last minute. U haul was open when no one else was. Service and equipment was available through a very speedy process. Heat experience
I wasn't pleased that I was charged a one way fee even though I booked the trailer to pick up and return in Blackfoot. Because there wasn't the size I needed in Blackfoot, I had to pickup in Pocatello and then was charged extra to return where I had booked for in-town rental.
I am very impressed with this location and the offerings there. Also, the employees are super friendly and helpful
We needed the uhaul in Idaho falls they didn't have one Pocatello had one so Ray went to get it in Pocatello when picking the uhaul up was informed we had to pay more per day because we were using it in Idaho Falls we spent our gas and time to get it and paid extra for rent poor service
Great service!
The employee who helped us on both occasions was so friendly. He made the experience very easy and stress free.
We are very impressed with the cleanliness and friendliness of your place and staff! I can’t recall the first name of the gentleman that helped us, but his last name is Barnes. He was very thorough and informative when we came it to just ask a few questions. He answered all of them so thoroughly, that we rented a unit right then. We will definitely share how great the facility and staff are.
Excellent customer service
I love this place.
Candace is amazing! We moved to Washington last year and she helped us with everything then. When we moved back we were hoping she was still there. She's makes everything easy and tries to find the best deal for us.
It was a good experience. I needed a moving van on short notice. I dropped in and got the last one available. The staff quickly cleaned and disinfected it for me. I made the move and returned it that evening. It all worked out very well. The staff was courteous and helpful. I can't think of how the transaction could have been approved.
First the manager left a sign saying he stepped out. Sign was not noticeable. I stood there waiting with no one to help me. Except a guy who did maintenance and he couldn't do anything to help. When manager finally showed up. I told him that I couldn't unload the truck till Saturday. And he counted out the days in front of me saying u won't have to turn the truck in till Sunday that will be your fifth day. We finally got unloaded took the truck to drop it off and no one was there. Was told on the phone we was suppose to return the truck Saturday morning at 9 am. So I got charged an extra $72.00 for something that I was told wrong. Manager needs to get his head out of his ass!
Love what they have done to the building. They were awesome to work with.
I attempted, to check out this vehicle online. The process was unnecessarily intrusive. I'm a soldier and have an out of state driver's license. The online check out process wanted a ridiculous amount of information. Two emergency contacts that they actually called in the middle of the workday and interrupted their ability to earn a living. This process seems a bit unnecessary for a business that I am paying for and ultimately liable for. If my money is no good on its own I may have to take my business elsewhere. I refused to submit to the rest if the inquiry and went inside and was treated more like the 38 year old professional that I am.
Kudos to Jackson & David!!!! Was great overall from check in to check out!!
Very pleased to find climate controlled storage in Pocatello. The service at this location is very friendly and helpful.
Staff was very friendly and helpful
the overall experience was great the only issue I had was I reserved a unit early because they were still under construction and I wanted that specific location but when I went to move into it they had given it to someone else I still got a decent location just not the preferred so much for reserving early
The experience overall was excellent. David was very helpful and worked hard to accomodate our needs. I appreciate his willingness to listen, genuine concern for our situation, and flexibility with finding a solution. I would recommend this facility and staff.
Staff has been great and facility is new so no problem there! Just wish accessibility to units was more then business hours only!
