Customer did not leave a comment.John E S.
Customer Reviews for U-Haul Moving & Storage of North Pocatello
Pocatello, ID 83201
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Dale H.
I really enjoy the loading and unloading area where you can pull into the building. It makes moving stuff very convenient and the carts available to use are much appreciated.Matthew John T. | First Impressions
Customer did not leave a comment.Hazel M. | First Impressions
Really nothing. Did great job and the Service guy was very helpful and knowledgeableANTHONY L.
I was impressed with this storage facility it is well maintained and secure. My furniture and all the other items were in pristine shape when I moved into my house. The staff were always nice and pleasant to me and were easy to talk to. I'm sorry I don't get to visit with them anymore but they made a lasting impression on me. I would recommend this storage facility to friends and family.Danita C. | Overall Experience
Whenever I've rented before I have been charged exactly the amount estimated. This is when the men have helped me. But, my last rental I had this arrogant, terse and rude female help me. Who said that due to my pre paid card I used it charged me $100. I've used the same card or type of card and that's absolutely not true. I will never use U-haul again due to this rude bitch that has no customer service skills and lies. I've used U-Haul several times and if you look at my account know what's been charged and not charged. This is the first time this has ever happened and I do not appreciate being told that it's "due to the kind of prepaid card I have" bull crap. Can't stand that idiot and in fact a friend of mine cancelled her rentals due to this rude individual. The guys are great but, she needs to find another job like prison guard.DOLLY G.
Easy procedures, professional staff.jim M.
$25.00 cleaning charge! Was not informed about this! Would not give me the keys so I could go clean floor mats. This is a truck what to people do with a truck.?? I could have cleaned floor mats for for $5.00.GERALD K.
Customer did not leave a comment.Iralene O. | First Impressions
A great place. Loved it. Will reccomend it to everyone. Thank you so very much.Clarence p. | Overall Experience
I had great experience with the pocatello idaho location! Thanks to Candace for all the help she provided! She definitely went above and beyond for me and my family!Dallas S.
Vehicle smelt horribly of smokeMelvin H.
Customer did not leave a comment.stephanie a. | Overall Experience
Will never use another moving company again. U-Haul was very affordable and equipment and facilities well maintained. Thank you !George J. | Overall Experience
Everyone was professional and helpful.MURRELL K. | Overall Experience
Customer did not leave a comment.Kathryn S. | First Impressions
The manager was helpful and professional in resolving a billing issueJohn g. | Overall Experience
The truck stopped driving on the Highway. Take better care of the vehicles, please!Jordan R.
Customer did not leave a comment.lee r. | First Impressions
AWSOME service both manager and the person who help us load the car was AWSOME!!! Trailer pulled like a dream, hardly new it was there ! We hauled a two ton car to SLC, no problems what so ever!RICHARD J.
Pole Line Uhaul was great.Richard K.
Customer did not leave a comment.Donald M.
Customer did not leave a comment.Austin V. | First Impressions
Customer did not leave a comment.JAIME F.
Everything was greatDana H.
Customer did not leave a comment.cathy d. | First Impressions
Y movers are coming in frpm Los Vegas to see the area you have done here.LINDA R. | First Impressions
Customer did not leave a comment.JEROME W.
Customer did not leave a comment.nancy a. | First Impressions
Was really impressed. By far the best security I've seen for storage unitsanthony o. | First Impressions
Good CSMARK M.
Customer did not leave a comment.buford b. | Overall Experience
Customer did not leave a comment.Don G.
First time in my life I’ve ever rented a storage facility. I loved how secure this facility is and climate controlled. I saw employees on site every time I was there. Super secure and I LOVED THE SERVICE!!!Karen d. | Overall Experience
Customer did not leave a comment.Carl A.
Candace was fantastic.. u people r lucky to have her! Signed a former teacher Doreen LongJeffrey L. | Overall Experience
Customer did not leave a comment.Jordan R.
Person cleaning the storage area actually opened my unit without speaking to me. I had not signed it out yet and was still working on one other. When I asked her who had been in one of my storage units she looked at me and said “Yours” I said yes it’s still signed out to me. She said it was her and she did it so she wouldn’t forget to clean it. Just a suggestion but the manager had to inspect it before he would close it out so she should let the process work it’s magic. Btw you’re manager of the facility was awesome! Very professional and enjoyed working with him.Eric C. | Overall Experience
I have always had a great experience at this location. It is my go to for any of my needsEnchante E.
Extremely helpful and flexible to a person, Response time was wonderful and everyone communicated very well. I always knew where we were in the rental process. I highly recommend this branch and the entire staff.Donald C. | Overall Experience
Customer did not leave a comment.rick e. | Overall Experience
Great serviceJeanna B. | First Impressions
We were told by another location you were the only location with a truck. You had 3 trucks. You sent us out with the truck that had been curb hit, and royally screwed the alignment. Steering wheel pointed 45 degrees to the left driving straight, and if you let go of the steering wheel you instantly made a sharp right turn. Also you did this on a snow day.ryan H.
Customer did not leave a comment.Martha M.
Customer did not leave a comment.Andre me G.
I was in and out in a few minutes. The employee was pleasant and courteous. He explained the charges for the extra mileage (which I totally expected to have) and they were actually less than I expected them to be. It was a very positive experience.tammy H.
They were kind and understanding and went over guidelines for future experiencesSTATA B.
Excellent customer serviceBart C.
Customer did not leave a comment.debra A. | Overall Experience
U-haul has improved a great deal over the past 10 years. I can't think of anything you could do to improve the location I selected to use this time. Thank you for helping me with my mom's move. â˜ºLora E.
The staff is always so friendly. Not like the guys at the UHaul by Big O Tires.MICHAEL R.
Customer did not leave a comment.Cindy M.
i still cant get my receiptTYLER S.
Employees were friendly and efficient.Albert N. | Overall Experience
Customer did not leave a comment.Eric C.
Keep up the good work!Eric C. | First Impressions
Great costumer service!kayla r. | Overall Experience
Customer did not leave a comment.Claudio A. | Overall Experience
Customer did not leave a comment.Margaret M.
Customer did not leave a comment.Ashley Y. | Overall Experience
Customer did not leave a comment.Shannon A.
Would have liked a discount for returning sooner then allotted and fuel filled to exact level it was at when picked up. Otherwise, fantastic clean and covenant, but to pay over $900.00 for a day trip....Crazy.....Michael H.
Customer did not leave a comment.WAYNE C.
Drop off was easy. Staff was friendly, quick and thorough.Sheryl H.
Other than being relatively expensive the facility was excellent. Staff super.Bob G. | Overall Experience
The staff was very accommodating and flexible when our needs changed (and they changed often.) The only complaint was that none of the outdoor units were available but they were very helpful to get us easy to access units.Rebecca L. | First Impressions
We drop the truck off at a U-Haul place he was rude and didn't care about nothingVIRGINIA T. | First Impressions
Great management and staff, and a very positive experience.Drew W. | Overall Experience
Customer did not leave a comment.Debbie W. | First Impressions
Customer did not leave a comment.SCOTT K.
The guy who started our orders was wonderful. He made a stressful situation a little better by helping us out. Besides the alarm going off multiple times we were there for over 10 minutes it was a good experience.Amanda J. | Overall Experience
They were awesome with customer service would recommend to anyone to go there.MINDI M.
Truck was filthy (cab). Dried fry sauce on dash, center console with spilled coffee, windows so dirty you couldn't see out of them. It also had very poor brakes, to the point of being unsafe.Joel J.
Having staff on hand for questions was the best part! We had lots of changes and having someone in the office to go to was the best thing. They were all friendly and willing to help with our tough situation! We will definitely use again!THOMAS h. | Overall Experience
Needed a same day storage solution while I moved. Everyone was extremely helpful and friendly. It sure felt more secure having indoor storage and temperature control is nice in the winter. Both check in and check out was fast and easy. Never had a single problem.jared a. | Overall Experience
Much better experience at this location than my past 2. Fast friendly service.Heather R.
Only issue was on a corporate level. Had trouble getting truck availability in a timely manner. Actual local employees were great to work withkathy Y. | First Impressions
Customer did not leave a comment.Jose L. | Overall Experience
Customer did not leave a comment.Diane T.
Customer did not leave a comment.Tim H.
Customer did not leave a comment.CIENNA A. | Overall Experience
Customer did not leave a comment.Andrea B. | First Impressions
Customer did not leave a comment.roger m. | First Impressions
Customer did not leave a comment.ROBERT S. | First Impressions
Really liked the staff. Dave was helpful, informative and got my business. Took me to my unit, showed me how to log in. Told me about the bays and using the available carts to get boxes to the unit. Very nice place well lit, well run!yuki p. | First Impressions
When I called the number that it gave me on the internet, the employee was very helpful very friendly, but she gave me the wrong U-Haul location.Shannon L. | First Impressions
Customer did not leave a comment.Christine H. | First Impressions
Candance was amazingGeorgie C. | First Impressions
Customer did not leave a comment.WILSON C.
Customer service was excellent and I was very happy with everythingdavid S.
I was over charged for my U-Haul and still no one has gotten back to me. I've sent several emailsALEXIS L.
Customer did not leave a comment.Brandon S.
Customer did not leave a comment.Craig J.
Very friendly staff and very helpful.Lonnie R. | First Impressions
there was no shrink wrap provided with the boxes to aid in packing as was advertised. during the drive the papers and shrink wrap U Haul employees placed on the outside of the boxes flew off into traffic. I had to stop to pull it all off before continuing the drive. Do not sign up your customers for moving help and do not take customers money for moving help. Moving help cannot provide the services they charge for. U haul should not be sharing payment account info with third parties, collecting customer money to transfer to third parties, or signing customers up with a third party. You perpetrated fraud upon us by signing us up for and giving money you collected from us or our payment account info to moving help without our consent or knowledge then tried to say you cannot return the money when your phone number is given as the merchant who pulled the money from our payment account. If U Haul cant refund the money for services not provided then U haul should not be withdrawing the money. Once again Moving help cannot provide services. whatever deal you have with moving help is a giant lawsuit waiting to happen. It is fraud. If our money is not returned soon we will be suing. Since U haul took the money from our account, U Haul is who we have to sue. We have no contract with Moving help, never contacted them, so can't go after them. Because agents answering your phones do not understand that and have just been trained to say "well you have to contact moving help it has nothing to do with us", your agents open u haul to even more problems, liabilities, and lawsuits. U haul knows darn well that they have trained their agents to lie with impunity. U Haul knows darn well that they are the merchant collecting money for services that can't be rendered and passing that money onto a third party without customer knowledge or consent. STOP IT!Gregory H.
Customer did not leave a comment.Brad W. | First Impressions
fast and friendly servicKENNETH M. | First Impressions
The manager was awesomeTyler S.
Don't accuse the customer of not putting gas back in and when I told them it actually has more than when I got it she says well thats why we have the inspection before well excuse me but the guy just pulled it up and jumped out and said see you in a bit...I was gone less than an hour. Also she said it was 79.00 something but my account was charged 86.00 something ..a little shifty if you ask me. Don't advertise you 20.00 cause it was not even close at almost a hundred.Linda T.
Great service, fantastic vehicle. Clear information costs, terms & addons. App could be improved for online check in/out - wouldn't accept photos of odometer at check-in. Description of where key was located during check-out was incorrect. Contacts and payment were required to make reservations and same information needed again when picking up vehicle.Tami M.
Customer did not leave a comment.Guillermo O.
Customer did not leave a comment.heather c. | First Impressions
The Manager at the Uhaul Center in Pocatello Idaho (North Pocatello location) is excellent. He went above and beyond to help me and my family. Thank you so much!Ellen L.
The employees are verybhelpfull, it's the only place I will shop for shipping supplies. There prices are cheaper than anywhere else. I just rented a storage unit and I'm very impressed with it. I highly recommend them.Levi S. | First Impressions
Customer did not leave a comment.Heather R. | First Impressions
They were very helpful.Heather R.
The whole experience has been great. Getitng setup online was fast and easy. They provide locks to my storage units and the security is great. It is nice knowing that the items I am storing are in a climate controlled area and won't freeze during the cold months.Tony B. | Online Move In
Excellent all the way around!George J.
Customer did not leave a comment.EMILY R. | First Impressions
Customer did not leave a comment.JOSE C. | First Impressions
Was very happy with the staff. Ran into some unforeseen medical problems while on the trip. This caused a delay in my returning the equipment. The manager worked with me and I was very pleased with his understanding and patience.Anthony W.
Great customer service and very knowledgeable staff.Sheri V.
-#2 above- at times she was and other times she was not- should have a third option or a range rather than yes/no answers. #6 - reason is it's too expensive. We should have space to clarify our answers above if we want. - I reserved over the phone with the national call center and when I got there I was asked a lot more information and told "you can't rent here if I don't get all this info". Everything should have been done over the phone. - I specifically asked on the phone if I needed a certain type of lock and told "no", when I arrived I was told I had to have a circular lock- this should be listed in your sites notes for the national people. -Drive in and out door doesn't open well with vehicle, had to use the open door button. -All the isles inside the unit should have labels on them, ex. "row A, B, etc" so it would be easier to find your row after entering. -The hand carts and bathrooms were a nice addition and appreciated.Jacob D. | First Impressions
Customer did not leave a comment.Leah S.
Two days before my reservation day for a 15 foot moving truck, this location called and said they were not going to have a truck available for me. I made the reservation 6 weeks in advance and the staff was very unprofessional and did not want to help accommodate me. They did eventually find a larger truck for me to use from Pocatello instead of driving one round trip from Boise but this too was very inconvenient.Courtney W.
Every customer should get to work with CeCe! She called immediately when there was some confusion about the ubox drop off, but put my mind at ease! She video chatted me when she arrived on site to discuss placement of the ubox and provided a text picture showing drop off. Easy text to her when unload complete and she quickly scheduled the removal of ubox. I will gush about my experience with her over and over because she made the whole experience easy! I think in this day great customer service is rare - CeCe is the exception!SARA B.
Customer did not leave a comment.John H.
Customer did not leave a comment.Kimberli W. | First Impressions
The staff is SO very helpful and patient and thorough. I felt like they truly cared and were happy to help.Lesa C. | First Impressions
Customer did not leave a comment.megan e. | First Impressions
All the staff were friendly and helpful and had lots of good suggestions. The storage units are clean, and there are plenty of carts available to use. And I appreciate all the security features.Linda M. | First Impressions
Couldn't ask for better service!!!Ruthann W.
Lower the priceRHETT S.
The employees at the branch were very helpful and answered all questions we had! Thank you so much.BRADEN Y.
Brand new truck, seamless transaction. Highly recommend.Matthew C.
Improve truck availability. I reserved a truck weeks in advance and then had to pay extra since it wasn't available.ANTHONY H.
Customer did not leave a comment.JEFF P.
Candace was extremely helpful.David S. | First Impressions
Customer did not leave a comment.Amanda B.
The main dude changed his attitude when I didn’t want to use his storage facilities but other than that it was cool. The Scottish dude that was the mechanic was cool too.Casey C. | First Impressions
Customer did not leave a comment.JON C.
Customer did not leave a comment.Heather C.
The vehicle was filthy! Inside and outside.Eric N.
Manager was the employee who helped me rent a storage unit. He was very helpful and knowledgeable. I would highly recommend this location for storage unit rentals!forrest h. | First Impressions
Customer did not leave a comment.RANDEE S.
NaCarrie M. | First Impressions
Great facility to store your stuff in very clean no dirt no dust blowing in on your stuff and reasonably priced.ANNA J. | First Impressions
This is not in reference to this location, but UHaul overall. I believe if UHAUL loans you a truck farther away from your original point, that they allow extra miles. We ended up paying for a mileage overage, partly due to the fact we had to pick up a truck at a location 14 miles from our loading point which cut into the few extra miles they do allow and we had more than one location to deliver to even though it was in the same city.JANE B.
Customer did not leave a comment.Jarrez C. | First Impressions
Customer did not leave a comment.MARK A.
Customer did not leave a comment.Edith P.
Customer did not leave a comment.Renee W. | First Impressions
Have trucks available in Twin Falls, IDRICHARD S.
Customer did not leave a comment.jared a. | First Impressions
Great customer serviceBRYAN I.
The girl who we turned the Uhaul into was very rude and cold. She needs to be better trained on customer service.Trei H.
The site itself was fine, as was the professional service. The problem, however, was that I was scheduled to pick up the van in Idaho Falls. A day before my trip, U-Haul informed me that the van I'd reserved almost two weeks would not be available. After I said that wasn't okay, they said I could pick one up in Pocatello, adding 100 miles to my trip.Erik P.
The lady that helped me was extremely rude. Almost felt as if her job was an inconvenience.Ashley Y. | First Impressions
Thank youLYNNETTE EILEEN S. | First Impressions
The facility is clean, secure and affordable. The staff is friendly and very helpful. It is nice to have this storage space close to home.Margaret V. | First Impressions
Customer did not leave a comment.E J.
Customer did not leave a comment.LeMoyne S. | First Impressions
Customer did not leave a comment.christine L.
Already recommended to two people.e pat s. | First Impressions
Customer did not leave a comment.Lisa K.
Customer did not leave a comment.George M.
Confirmation numbers do not mean you get what you requested. I will never use UHAUL computer application ever again!Debra A P. | First Impressions
Customer did not leave a comment.Brooke R.
Customer did not leave a comment.david D.
Great service and helpful staff. Kudos.Vickey S.
Customer did not leave a comment.Juan O.
I reserved a car hauler trailer from U haul for noon I called and asked if I would be able to pick it up early that day. They indicated they could and had it ready for me early. I arrived and they quickly connected the trailer to my truck, checked all connections, and provided me with instructions.. Then asked if I had any questions. I had no problems and returned the trailer the following day. Great people who understood the equipment they rented to me.gene W.
Customer did not leave a comment.Michelle M. | First Impressions
Customer did not leave a comment.JOHN S.
The fellas here are great. Everything was easy. Loved driving the vehicle, very nice.Shirley B.
Thank you for all your help when I needed a storage unit at the last minute. You guys are great.Linda F. | First Impressions
Customer did not leave a comment.lacey f. | First Impressions
Customer did not leave a comment.Ashley L. | First Impressions
I can't think of anything that could have been better.Ruth D.
Better communication and the whole company it's a rip-off to be charged to drop off trailer at a different location instead of making me backtrack to drop it off at the same locationKurt Y.
Customer did not leave a comment.Tyler S.
Service and installation were excellentJohn C.
Customer did not leave a comment.James B.
Be able to have the truck for the full 24 hour rental time. Rented truck at 10am Saturday and they did not tell me till I parked for the night at storage area that it was rented out at 10am the next morning So it needed to be returned by 9am. Had to get everyone up early to unload it that morning.Robert O.
Customer did not leave a comment.James D.
Staff very helpful and niceSherry T. | First Impressions
Customer did not leave a comment.Bart C. | First Impressions
Customer did not leave a comment.Kathy F. | First Impressions
I rented a truck for a few hours. It was very nice and reasonably priced. Thank youSusan C.
An absolutely wonderful facility. The personal were exceptional and the storage area immaculate. Really no improvements neededJoel D.
Customer did not leave a comment.Joseph G. | Online Move In
The employee who helped us get all set up was extremely friendly and welcoming.Sheena Y. | First Impressions
I don’t believe a better storage facility could be found anywhere, especially with inside unload, and ground floor access to all c/c units. Staff here are superb!JEFFREY B. | First Impressions
The best customer service I've experienced! All very friendly & helpful, made my moving experience less stressful & really easy, love the storage units & truck we had available. If recommend then for sure.susan b. | First Impressions
Should be cheaperjeff s. | First Impressions
We are excited to have a climate controlled, inside storage unit. David was great! Got us signed up quickly, explained everything, very helpful.jessica O. | First Impressions
The clerk on duty was very helpful and friendly. He offered and showed me around the facility. I wish the hours open were extended, it's tough fir those that work shift work hours.Erica D. | Online Move In
Customer did not leave a comment.amber j. | First Impressions
All staff was absolutely genuine & kindEUGENE J. | First Impressions
Customer did not leave a comment.Tiffany B. | First Impressions
Candace was very nice and professional and walked me through everything. She was informative and took her time to explain the setup to getting unit. Everything went smooth and I decided to go with U-HaulDanita C. | First Impressions
We are very impressed with the cleanliness and friendliness of your place and staff! I can’t recall the first name of the gentleman that helped us, but his last name is Barnes. He was very thorough and informative when we came it to just ask a few questions. He answered all of them so thoroughly, that we rented a unit right then. We will definitely share how great the facility and staff are.Tonja B. | First Impressions
Customer did not leave a comment.Tyler C. | First Impressions
Customer did not leave a comment.gregory r. | First Impressions
Staff has been great and facility is new so no problem there! Just wish accessibility to units was more then business hours only!David P. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!