Customer Reviews for U-Haul Moving & Storage of North Pocatello

330 reviews

3945 Pole Line Rd   Pocatello, ID 83201

(208) 776-7591

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(208) 776-7591

3945 Pole Line Rd
Pocatello, ID 83201

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This is not in reference to this location, but UHaul overall. I believe if UHAUL loans you a truck farther away from your original point, that they allow extra miles. We ended up paying for a mileage overage, partly due to the fact we had to pick up a truck at a location 14 miles from our loading point which cut into the few extra miles they do allow and we had more than one location to deliver to even though it was in the same city.

JANE B. 
Rating:
4.0

They have all your moving needs nearby and further down the road !

adam b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jarrez C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

colleen b.  |  Overall Experience 
Rating:
5.0

Perfect

Gregory B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edith P. 
Rating:
5.0

Customer did not leave a comment.

Renee W.  |  First Impressions 
Rating:
4.0

Have trucks available in Twin Falls, ID

RICHARD S. 
Rating:
5.0

Love this location and the team that runs it. They always go above and beyond to help us at Habitat for Humanity and we are forever greatful! Send anyone that needs their services to this location in town all the time, they truly are the best! Thank you again team!!

Katie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jared a.  |  First Impressions 
Rating:
5.0

Great customer service

BRYAN I. 
Rating:
4.0

The girl who we turned the Uhaul into was very rude and cold. She needs to be better trained on customer service.

Trei H. 
Rating:
5.0

Everyone was so helpful. Thank you!!

Amanda L.  |  Overall Experience 
Rating:
3.0

The site itself was fine, as was the professional service. The problem, however, was that I was scheduled to pick up the van in Idaho Falls. A day before my trip, U-Haul informed me that the van I'd reserved almost two weeks would not be available. After I said that wasn't okay, they said I could pick one up in Pocatello, adding 100 miles to my trip.

Erik P. 
Rating:
3.0

The lady that helped me was extremely rude. Almost felt as if her job was an inconvenience.

Ashley Y.  |  First Impressions 
Rating:
5.0

Thank you

LYNNETTE EILEEN S.  |  First Impressions 
Rating:
5.0

The facility is clean, secure and affordable. The staff is friendly and very helpful. It is nice to have this storage space close to home.

Margaret V.  |  First Impressions 
Rating:
5.0

The entire facility is top quality and the customer service provided by David Elbrader was excellent. I have used U-haul for my moving needs starting back in 1977 and this facility in Pocatello is the best one I have dealt with. Thanks for your assistance. Willis Whatley

willis w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

E J. 
Rating:
4.0

Customer did not leave a comment.

LeMoyne S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christine L. 
Rating:
5.0

Already recommended to two people.

e pat s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa K. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
3.0

Confirmation numbers do not mean you get what you requested. I will never use UHAUL computer application ever again!

Debra A P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brooke R. 
Rating:
5.0

Customer did not leave a comment.

david D. 
Rating:
5.0

Customer did not leave a comment.

Jesus L.  |  Overall Experience 
Rating:
5.0

Can't get anyone to answer the phone? But in person service is professional and friendly!

Kelli M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert O.  |  Overall Experience 
Rating:
5.0

Great service and helpful staff. Kudos.

Vickey S. 
Rating:
1.0

Service was really poor the people that work there cant seem to work the computer.

Theron N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan O. 
Rating:
5.0

I reserved a car hauler trailer from U haul for noon I called and asked if I would be able to pick it up early that day. They indicated they could and had it ready for me early. I arrived and they quickly connected the trailer to my truck, checked all connections, and provided me with instructions.. Then asked if I had any questions. I had no problems and returned the trailer the following day. Great people who understood the equipment they rented to me.

gene W. 
Rating:
5.0

Customer did not leave a comment.

Thomas K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ray t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle M.  |  First Impressions 
Rating:
5.0

All staff are outstanding!! Knowledgeable, polite, professional, VERY helpful!

JOHN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

The fellas here are great. Everything was easy. Loved driving the vehicle, very nice.

Shirley B. 
Rating:
5.0

Customer did not leave a comment.

Vickie C.  |  Overall Experience 
Rating:
5.0

Thank you for all your help when I needed a storage unit at the last minute. You guys are great.

Linda F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lacey f.  |  First Impressions 
Rating:
5.0

I really liked that there were carts to move stuff from my truck to the unit.

Gregory H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul B.  |  First Impressions 
Rating:
4.0

Way to many emails asking for my review

Philip H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley L.  |  First Impressions 
Rating:
5.0

Staff were friendly and helpful. I will use U haul for a storage unit again.

betty f.  |  Overall Experience 
Rating:
5.0

I can't think of anything that could have been better.

Ruth D. 
Rating:
1.0

Better communication and the whole company it's a rip-off to be charged to drop off trailer at a different location instead of making me backtrack to drop it off at the same location

Kurt Y. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Be able to have the truck for the full 24 hour rental time. Rented truck at 10am Saturday and they did not tell me till I parked for the night at storage area that it was rented out at 10am the next morning So it needed to be returned by 9am. Had to get everyone up early to unload it that morning.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Staff very helpful and nice

Sherry T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bart C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy F.  |  First Impressions 
Rating:
5.0

I rented a truck for a few hours. It was very nice and reasonably priced. Thank you

Susan C. 
Rating:
5.0

An absolutely wonderful facility. The personal were exceptional and the storage area immaculate. Really no improvements needed

Joel D. 
Rating:
5.0

Smooth!

NOEL T. 
Rating:
5.0

very helpful

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Carol C. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Joseph G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JEREMY J. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

The employee who helped us get all set up was extremely friendly and welcoming.

Sheena Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig J. 
Rating:
5.0

I don’t believe a better storage facility could be found anywhere, especially with inside unload, and ground floor access to all c/c units. Staff here are superb!

JEFFREY B.  |  First Impressions 
Rating:
5.0

Great facility and staff!

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE C. 
Rating:
5.0

David and his team always go above and beyond to help their customers out. This community is lucky to have a business ran by an amazing staff like this Uhaul. Thank you David and Jackson! :)

Katie C.  |  First Impressions 
Rating:
5.0

The best customer service I've experienced! All very friendly & helpful, made my moving experience less stressful & really easy, love the storage units & truck we had available. If recommend then for sure.

susan b.  |  First Impressions 
Rating:
4.0

Should be cheaper

jeff s.  |  First Impressions 
Rating:
5.0

I was very pleased with the service I received from the U-Haul north location, I cant think of anything that needs improvement. Thank You Dave and Candice for the professionalism you gave.

Kyle S. 
Rating:
5.0

David was great. The lady that was doing some cleaning kind of left me with a bad taste. I originally parked in the wrong spot, in the middle of the building where the signs all say "Customer Entrance". I didn't realize that the walk-in office was at the north end. So, I didn't really enjoy wandering around the front of the building and the unloading bay for 3 minutes, trying to find a way in while the employee sat and watched me, refusing to acknowledge that I was obviously confused. She looked up at me, through the glass, several times and just ignored the fact that I was pulling on door handles, looking for signs, etc. It was blatant. At the very least, she could have even pointed the direction of the office but that would have been too difficult.

brett s.  |  First Impressions 
Rating:
5.0

The customer service was exceptional! My moving transition was so smooth, even in a snowstorm! My truck was spotless and I had all the assistance I needed getting it checked and on the road.

Lisa V. 
Rating:
5.0

Customer did not leave a comment.

willis w.  |  First Impressions 
Rating:
3.0

Snow/ice scraper was not provided. Wiper fluid reservoir ran out early in the trip. Either the reservoir was not full to begin with or the capacity too low for a long distance drive.

Douglas W. 
Rating:
5.0

We are excited to have a climate controlled, inside storage unit. David was great! Got us signed up quickly, explained everything, very helpful.

jessica O.  |  First Impressions 
Rating:
3.0

Took care of us fast .

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

Nik V. 
Rating:
5.0

Very happy, great convenient service!

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
4.0

The clerk on duty was very helpful and friendly. He offered and showed me around the facility. I wish the hours open were extended, it's tough fir those that work shift work hours.

Erica D.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Vlad B. 
Rating:
5.0

The employee that works there was very polite and resourceful, best customer service provided. Candace pulley was kind, generous and all round caring on what I needed. I would recommend anyone to her for help on finding a unit

Isidro R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tony C. 
Rating:
5.0

Customer did not leave a comment.

SARAH G. 
Rating:
5.0

Customer did not leave a comment.

amber j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Was set up to return to a different location but this one was right down the road from where I delivered the car, she had me checked out in a few minutes with no problems.

RICK M. 
Rating:
5.0

Customer did not leave a comment.

Irma V. 
Rating:
5.0

Customer did not leave a comment.

PAMELA G. 
Rating:
4.0

Customer did not leave a comment.

BRIAN J. 
Rating:
5.0

Customer did not leave a comment.

MISTY C. 
Rating:
5.0

Customer did not leave a comment.

UDELIA M.  |  Overall Experience 
Rating:
2.0

Lady at the counter wasn't hospitable at all. Told her the concerns listed above and the only reaction I got was a very monotone "Oh, I'll look into it". Her lack of give a shit pit the pin in my use of Uhaul. This was the worst "customer" experience I've had with a truck rental company.

Jace C. 
Rating:
5.0

The facility would clean courteous people made everything nice and smooth

Wilson P.  |  Overall Experience 
Rating:
4.0

The return visit to remove my items went well unlike the move in.

Therese L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

URSULA G. 
Rating:
4.0

Customer did not leave a comment.

MINDI M. 
Rating:
3.0

some of the staff helpful and some not. Was a disaster. I reserved a 10x20x10 and talked with the personally to get this size I get there and they didn't have it available anymore had to end up with two other units and not next to each other. Was a mess checking in the truck because the first pickup place messed up the insurance etc. At this point pretty unhappy with UHaul was delayed again another two hours to fix this

Therese L. 
Rating:
3.0

I was not happy when I arrived to find out the unit I reserved several weeks earlier had been rented to someone else. I rented a 10x20x10 and needed every bit of room it had. I had to end up with two other units and move things around to get unloaded etc. I think if you are going to reserve a shed then it should be there when you get there. I talked to someone personally when I reserved it and they are the ones that said and recommended that size.

Therese L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg S.  |  Overall Experience 
Rating:
1.0

Horrible customer service

Brad W. 
Rating:
5.0

Customer did not leave a comment.

Coley L. 
Rating:
5.0

Customer did not leave a comment.

NORMAN H. 
Rating:
5.0

Customer did not leave a comment.

Helen E. 
Rating:
4.0

Customer did not leave a comment.

Josh L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Continue the great work you are doing and providing a optional way for people to move.

LINDA H. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
2.0

They walked the man in front of us out to his truck, and pointed to ours, marked the gas level higher then what it was, and dirty inside (coffee spills or soda spills). I dropped of a day early just to be done with uhaul.

Marcene S. 
Rating:
5.0

Keep being fantastic!

Alexander K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer N. 
Rating:
5.0

Customer did not leave a comment.

Joe H.  |  Overall Experience 
Rating:
5.0

All staff was absolutely genuine & kind

EUGENE J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN D. 
Rating:
1.0

Fuck uhual

STEPHANIE B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany B.  |  First Impressions 
Rating:
4.0

The only thing that would have made it better was to have a closer U-Haul location to my old house (Wayne, NE) to pick up the containers (Norfolk, NE). I had to drive 35 miles to pick up each of the 4 containers. The cost to have them dropped off and picked up was quoted at $1,200. This was too high for me so I did it myself. The pick up location to my new house was a reasonable 5-7 miles.

tim P. 
Rating:
4.0

Customer did not leave a comment.

CARLEEN L. 
Rating:
5.0

Candace was very nice and professional and walked me through everything. She was informative and took her time to explain the setup to getting unit. Everything went smooth and I decided to go with U-Haul

Danita C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roy T. 
Rating:
5.0

Customer did not leave a comment.

Steven B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B.  |  First Impressions 
Rating:
5.0

the staff were very helpful and friendly.

GREGORY B. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

I was glad the units were clean and felt safe. Most of all I appreciated the hauling carts, it made my move so much easier. I’ll be using again.

Azafina O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon T. 
Rating:
3.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

David runs a tight ship! I would recommend him and uhaul to anyone. I will go there again! Thank You!

JIM L. 
Rating:
3.0

employee was out back for the first 5 minutes. We were wondering who was going to help us. He was friendly and good when he got back in the office.

Boyd B. 
Rating:
5.0

Customer did not leave a comment.

Olivia H.  |  Overall Experience 
Rating:
4.0

The windshield had not been washed.

earl M. 
Rating:
5.0

Thanks for making moving easy! Additionally, I tried out the moving help service you recommended and really appreciated it. The moving help companies worked out really well.

BENJAMIN H. 
Rating:
5.0

Candace was great and a young man came out and jump started our car due to a dead battery. Wonderful service and will use again.

Jacqueline M. 
Rating:
5.0

Customer did not leave a comment.

GERALDINE B. 
Rating:
5.0

The associate gave a very personal experience for my situation and helped me format the right storage unit to fit all of my stuff. And he offers the right kind of lock to keep my items secure.

SHAWN L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Obe L. 
Rating:
4.0

Customer did not leave a comment.

Emma H. 
Rating:
5.0

Everyone at the store has been super friendly.

Don F. 
Rating:
5.0

Customer did not leave a comment.

Kory M. 
Rating:
5.0

It's nice to know U- haul is around. Makes moving so much easier

Michelle W. 
Rating:
5.0

Not a thing

Carly R. 
Rating:
5.0

Great service. Staff are always helpful and polite.

Brandon T. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

need to clean up around the outdoor units better. people leaving stuff and the construction debris left overs.

michael l.  |  Overall Experience 
Rating:
5.0

Friendly,staff, nice facility,trailer pulled like a dream

DAVID C. 
Rating:
5.0

Jackson was so nice and helpful.

LAURIE S. 
Rating:
4.0

Facility and Restrooms were clean. The restrooms, however, weren't stocked with paper towels or hand soap on several occasions.

Jon H.  |  Overall Experience 
Rating:
3.0

i rented yesterday when we went in last night the unit wouldnt close and I have been on hold for 30 reeking minutes.

Felix Fire Protection J.  |  First Impressions 
Rating:
5.0

So far so good

FRANK T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

colleen b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kirstena G.  |  Overall Experience 
Rating:
5.0

Great service!

Vickie W.  |  First Impressions 
Rating:
5.0

The employee who helped us on both occasions was so friendly. He made the experience very easy and stress free.

Grace J.  |  Overall Experience 
Rating:
5.0

We are very impressed with the cleanliness and friendliness of your place and staff! I can’t recall the first name of the gentleman that helped us, but his last name is Barnes. He was very thorough and informative when we came it to just ask a few questions. He answered all of them so thoroughly, that we rented a unit right then. We will definitely share how great the facility and staff are.

Tonja B.  |  First Impressions 
Rating:
5.0

Excellent customer service

Joe H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Morris W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jon H.  |  First Impressions 
Rating:
5.0

I love this place.

Kahhohl M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace J.  |  First Impressions 
Rating:
5.0

Very pleased to find climate controlled storage in Pocatello. The service at this location is very friendly and helpful.

Kelly D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Troy L.  |  First Impressions 
Rating:
4.0

Staff was very friendly and helpful

Morris W.  |  First Impressions 
Rating:
3.0

the overall experience was great the only issue I had was I reserved a unit early because they were still under construction and I wanted that specific location but when I went to move into it they had given it to someone else I still got a decent location just not the preferred so much for reserving early

Pam P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patricia s.  |  First Impressions 
Rating:
5.0

The experience overall was excellent. David was very helpful and worked hard to accomodate our needs. I appreciate his willingness to listen, genuine concern for our situation, and flexibility with finding a solution. I would recommend this facility and staff.

Jennifer C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

gregory r.  |  First Impressions 
Rating:
4.0

Staff has been great and facility is new so no problem there! Just wish accessibility to units was more then business hours only!

David P.  |  First Impressions 
No reviews have been submitted for this location.

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