Customer Reviews for U-Haul Moving & Storage of North Sarasota

3304 reviews

7850 N Tamiami Trl   Sarasota, FL 34243
(N Of Airport)

(941) 355-8535

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(941) 355-8535

7850 N Tamiami Trl
Sarasota, FL 34243
(N Of Airport)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

My experience was great. I was taken care of immediately. I was able to rent the trailer that suited my need and at a very reasonable cost. This location is always up to par and better than expected everytime I need to use this service. Rate them A+.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Charlies B. 
Rating:
1.0

customer service tele number should be staffed instead of making customers wait 2 hours on the phone. estimates on numbet of boxes were so wrong, as if incorrrect on purpose. equipment not available as promised. estimate was purposefully deceptive. terrible service. mover argued with me for over 2 hours to get me to give him $200 cash. i felt threatened

Ronald V. 
Rating:
4.0

NICE PEOPLE

James R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kristin W. 
Rating:
5.0

Customer did not leave a comment.

AGRON C. 
Rating:
5.0

Conveniently located and staff was very accommodating and efficient.

Jamie K. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

the $19.95 per day for a pick-up truck is misleading. I think you would be more competitive with $19.95 and taxes without an added mileage fee. Did not expect my $19.95 to turn into $33 - I had the truck for less than an hour to move one mattress. While I like the location I would not use UHaul for another $19.95 short-term truck deal. Will use Lowes or Home Depot where it is $19.95 - otherwise it was a great experience - representative at the store was very helpful and pleasant.

Andy S. 
Rating:
4.0

Customer did not leave a comment.

Jessika T. 
Rating:
4.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Dawid K. 
Rating:
5.0

Rent with U-Haul quite a bit.. try to use the APP... BUT NEVER DOES THAT information transfer to the pick up location. I still have to provide ALL THE INFORMATION. Why waste time with the app. Doesn't save me anytime. SOOO annoying

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Lance M. 
Rating:
3.0

Sign at drop off says to pull up and someone will come out to process return. I did and no one ever came out. Went into office and waited on line to process the return. Once I got with the agent though he was efficient and courteous.

ROBERT S V. 
Rating:
4.0

The roof leaked when it rained causing items to get wet. It rained the entire trip. The trailers should be inspected for that before sending out.

Daniel B. 
Rating:
5.0

Staff was very friendly and helpful for our move here to Florida. Very pleased.

Brian B.  |  First Impressions 
Rating:
3.0

Cold attitude

DAVID L. 
Rating:
5.0

Great staff, they simplified everything. Reasonable prices.

Jody R. 
Rating:
5.0

I checked in and out in a few minutes.

NEIL C. 
Rating:
3.0

This is the worst company in the world. Every experience is awful. If you call customer service, they have no idea how to help you. My ubox was late. A truck I tried to rent had the key break off in the lock. For my next move, even if uhaul is the cheapest, I will pay more money to never have to give uhaul any of my money ever again.

ASHLEY B. 
Rating:
5.0

Kelly and Buddy and staff always takes care of us. We are very pleased with the service and equipment. As the owner of a local moving business, Total Package Moving, it helps to have friends like this location to rent us well maintained and clean rental equipment and deliver outstanding customer service. That's why they've earned my business years ago and have kept it.

MATTHEW N. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

Be done with the storage area construction so you can have some customer parking available. You guys are terrific, thank you.

Stephen V. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Terrence S. 
Rating:
5.0

Customer did not leave a comment.

Ben B. 
Rating:
5.0

Staff was cheerful, quick and efficient. Easy facility to get in and out of. Took less than 5 minutes.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

BRETT W. 
Rating:
5.0

Customer did not leave a comment.

KRAIG JON H. 
Rating:
5.0

Customer did not leave a comment.

Aaron B. 
Rating:
1.0

I wasted over a hour in your dark parking lot at night trying to do the check-in which kept failing and causing me a great deal of stress. I called uhaul customer service and was told they can't help me with that type of rental so was left struggling with your system alone.

darren B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Eugene L. 
Rating:
5.0

Customer did not leave a comment.

Pamela S. 
Rating:
5.0

The customer service at this location was impeccable. The truck was clean as could be upon drop-off. Every single person at this location was friendly and willing to help.The staff was able to assist in recommending a location for storage since u-haul no longer had space available for small storage.

Walter T. 
Rating:
4.0

Excellent communication. Easy to work with. I have no suggestions for improvement.

Carol C. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

They are very, very limited on pickup trucks. Also, because so many people relocate to Florida using the 6' x 8' trailers their lot is innundated with these towables and virtually no parking for customers.

David B. 
Rating:
2.0

The app location check in wouldn't work. Tried it on multiple phone's. Ended up putting the contract in the key drop box and assumed all is good.

Dillyn R. 
Rating:
5.0

I can't think of anything really. If I had to nit pick I would say keep windows cleaned inside and out. Otherwise I has a awesome experience.

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Jean K. 
Rating:
4.0

Nothing, everything was great and the people were very nice.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Beth K. 
Rating:
5.0

excellant prom and friendly service

Cynthia G. 
Rating:
5.0

Great service, nice staff, clean environment,

Peter L. 
Rating:
5.0

Customer did not leave a comment.

Angelo I. 
Rating:
5.0

The contracted location would not accept the truck when arrived. They claimed they didn't have to accept it and insisted I take the truck to another location. This is unacceptable. You should. Limit one way drop offs to good sites.

EARL S. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Customer did not leave a comment.

Anja F. 
Rating:
5.0

Customer did not leave a comment.

Ray W. 
Rating:
4.0

Construction of new storage facility made parking difficult but that will take care of itself over time, I presume. Meaning after the construction is finished.

David V. 
Rating:
5.0

I was really impressed with your employees ability to A. inform me exactly what my refund would be because my vehicle was pre-wired with wiring harness and B. give me a time estimate of 10-15 minutes and then get it done. The facility I usually have gone to, took 1-2.5 hours.

Christopher G. 
Rating:
4.0

Customer did not leave a comment.

Sue B. 
Rating:
5.0

Great customer service. Easy access location.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

After completing my trip from PA to Florida and unloading at my destination had two days to return trailer. Drove to drop off location that I chose online when making reservation . Pulled in , employee came out, asked if I was dropping off, verified rental information on his hand held device, he unhooked the trailer from my car and I was on my way. Couldn't have been easier.

GARY M. 
Rating:
5.0

Put phone numbers on email notifications and drop off information is necessary to set up GPS

KATHRYN P. 
Rating:
4.0

Every aspect was EXCELENT!! I will be moving again in a years or so and will without a doubt use this service again.

RICHARD S. 
Rating:
4.0

They pick-up location was changed and I was not told until I went to to the first location. Lost time and more travel.

Kent T. 
Rating:
5.0

They were the friendliest and most professional staff I have ever rented from. The store is well taken care of and even though they are 15 miles from my house, it will be my local store from now on.

FERNANDA V. 
Rating:
5.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

Bulldoze the roundabouts on US-41 just a few miles south of this location. City planners were duped into allowing these menacing hinderances to safe transport. You guys are terrific. Thank you for your professionalism.

Stephen V. 
Rating:
5.0

U-Haul once again did a great job in assisting me with my move. All went well with no problems.

Steven H. 
Rating:
1.0

A explanation of the unique operation of a trailer attached to a vehicle should be required or offered by U Haul. I rented this combo with this combination without

SANDRA G. 
Rating:
5.0

Very efficient and courteous!

Susan B. 
Rating:
4.0

Customer did not leave a comment.

danny h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Romuald R. 
Rating:
4.0

Very kind employees:)

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Marco R. 
Rating:
4.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

IBRAHIM Y. 
Rating:
5.0

Customer did not leave a comment.

Galin T. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

The guy that helped me was cool and awesome

Brandon R. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Randolph W. 
Rating:
5.0

Always a great experience at this location. Kelly and his team are always on top of things.

MATTHEW N. 
Rating:
5.0

Customer did not leave a comment.

Tia J. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

everything went smoothly

john W. 
Rating:
5.0

Customer did not leave a comment.

Ray S. 
Rating:
5.0

Customer did not leave a comment.

Giovanny H. 
Rating:
5.0

Always excellent service and clean vehicles!

Herbert L. 
Rating:
5.0

Quick and easy location. Store was clean and employees were professional. Would highly recommend this location.

Stephen C. 
Rating:
5.0

Big problem: I returned the trailer a day early because of hurricane and tornado warnings in Sarasota, I wanted to drop it at the closest location because of the horrible weather, the lady who answered the phone at the closest location at approximately 3 PM on Wednesday November 11th (phone number 941-921-6605) said I had to take it to the designated drop off even though there was a hurricane; she was so bad I probably won't use U-haul again in the near future-- please speak to her as she put my family at risk. I finally got to the drop off location and he could not accept the trailer because his lot was full, he was very helpful though by calling another location near the airport. Kelly at the location near the airport took the trailer immediately and let my family go home to safety. Conclusion: the lady on the phone was horrible (she said she works at a corporate location). Kelly at the location near the airport in Sarasota was wonderful. Please speak to them and give them a reprimand and a bonus respectively. Please send me an email to let me know you really read this comment.

Elen H. 
Rating:
5.0

Customer did not leave a comment.

Allison S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT N. 
Rating:
2.0

Customer did not leave a comment.

Teresa N. 
Rating:
5.0

Great U-Haul location!!

MARY JANE C. 
Rating:
3.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Everyone at this location is extremely well informed and ready to help. UHaul continues to get better!

Herbert L. 
Rating:
5.0

Customer did not leave a comment.

Herbert L. 
Rating:
1.0

Van was not filled with fuel, It smelled like they had a pot party in it. would be embarrassed to rent a unit like that . Brought it back a day early, didn't want to get stoped by the cops and go to jail!!!!

John R. 
Rating:
5.0

Cody was great. We were both clearing out a U-Haul Box and renting a truck to take it to our new home. He set it all up quickly and efficiently and helped reduce the inevitable stress that comes with moving.

KYLE W. 
Rating:
5.0

Customer did not leave a comment.

Jan S. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Antonio I. 
Rating:
5.0

Customer did not leave a comment.

ron H. 
Rating:
5.0

Very helpful staff. Facility is clean, and conveniently located.

Gregory P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Leroy W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lisa l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeannie W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

rex c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mercedes b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA M.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and professional, very clean unit and easy to get things in and out.

kim r.  |  Overall Experience 
Rating:
5.0

Was a great experience

don s.  |  First Impressions 
Rating:
5.0

Nice service received from them

Moises S.  |  First Impressions 
Rating:
5.0

Helpful staff and clean facility.

Mark T.  |  First Impressions 
Rating:
5.0

staff very helpful and polite

Nancy O.  |  Overall Experience 
Rating:
3.0

This location would not release my delivery/UBox to the moving company I hired due to a personal matter between uhaul & the moving company. I had to drive 25 min out of my way to release the UBox.

Devonna C.  |  Overall Experience 
Rating:
4.0

Delivery staff went above & beyond to accommodate our needs. Very satisfied with Christy’s effort & ability to meet our needs.

Don M.  |  Overall Experience 
Rating:
5.0

Management awesome people, broke key off in lock, and they gave me a new one to use. Thank You !

richard e.  |  Overall Experience 
Rating:
5.0

Thank you for helping right before you closed

steve s.  |  Overall Experience 
Rating:
5.0

None of this survey had anything to do with the service provided. I used UBOX. The service was excellent.

Robert N.  |  Overall Experience 
Rating:
3.0

The whole process was a bit frustrating/unorganized. I was told one thing on the phone and another in person. Never got a call to discuss delivery time, he called me when he was 18 minutes away.

Kristy C.  |  First Impressions 
Rating:
5.0

I packed U-Boxes in Ohio and had them moved and stored in Sarasota for 5 months. When they were delivered to my new Florida home, I opened both boxes they were completely mold and bug free. Perfect!!!

Kathy M.  |  Overall Experience 
Rating:
5.0

Very pleased with the entire process utilizing the U-box system.

Tracey D.  |  Overall Experience 
Rating:
5.0

Great

Karen W.  |  Overall Experience 
Rating:
5.0

The experience was outstanding. Thank you Kelly and staff.

Steve S.  |  Overall Experience 
Rating:
5.0

All personnel were courteous and willing to work with our schedule

leonard s.  |  Overall Experience 
Rating:
5.0

We rented a UBox container shipped to Florida. Communication was excellent with professional and courteous service.

Katherine S.  |  Overall Experience 
Rating:
5.0

Great staff.

Paul R.  |  Overall Experience 
Rating:
5.0

U-Box made our move easy and inexpenive

john g.  |  Overall Experience 
Rating:
3.0

The 50 something gentlemen at the desk was rude and hateful to speak to. Just asking for simple requests make you feel like you have to walk on eggshells. They need hospitality training.

margaret M.  |  Overall Experience 
Rating:
5.0

Helpful and knowledgeable employees

Joseph S.  |  Overall Experience 
Rating:
5.0

None

Joseph C.  |  Overall Experience 
Rating:
2.0

U-haul in general was below average. Outside agents were above average.

linda h.  |  Overall Experience 
Rating:
4.0

Very easy experience. Would highly recommend them fir your move. Dropped it off when they said and picked it up when I called. So happy with the whole process.

Susan M.  |  Overall Experience 
Rating:
5.0

I was never in their facility. I used a pod from U-haul. I was very happy with the service I was given. The people who delivered it were extremely helpful and careful when they emptied it.

Linda U.  |  Overall Experience 
Rating:
4.0

Equipment and service were both very good. Overall, I highly recommend this U-Haul facility.

steve w.  |  Overall Experience 
Rating:
2.0

They had no on available to operate a fork lift to retrieve my ubox in the time frame agreed upon.

Ashlee K.  |  Overall Experience 
Rating:
3.0

MovingHelp system was HORRENDOUS! I was exceedingly frustrated with the chat, website, AND the phone support. I ended up spending well over FIVE HOURS with support trying to find my U-Boxes & unload.

John W.  |  Overall Experience 
Rating:
4.0

no comments

Charles A.  |  Overall Experience 
Rating:
3.0

I had two pods delivered there and when I went to pick up they had them on separate trailers instead of 1? poor planning had to wait 1 hr for them to move them

NICK N.  |  Overall Experience 
Rating:
1.0

I have never been in Sarasota. I have not rented anything from you company there!!!

Greg V.  |  Overall Experience 
Rating:
5.0

Excellent service by each of the staff. The staff went above and beyond to expedite access to our Uboxes, as well servicing our needs for a vehicle. Highly recommend this office and it’s staff.

david g.  |  Overall Experience 
Rating:
3.0

You have not addressed my damage claim. I have sent two emails already !

Richard M.  |  Overall Experience 
Rating:
1.0

They don’t answer the phone and when they did was directed to the wrong person. Facility is inconvenient. Buddy is rude and short to the customers. Needs better management oversight.

BRIAN E.  |  Overall Experience 
Rating:
4.0

More than I could afford 🤗

Denise D.  |  Overall Experience 
Rating:
5.0

everything went just as it should have or better

GRANVILLE E.  |  Overall Experience 
Rating:
5.0

A+

greg m.  |  Overall Experience 
Rating:
5.0

Always a great experience. I have used uhaul for the past 2 moves now and always have a great experience. Kelly was very helpful, patient and friendly. Keep up the wonderful work!

mark n.  |  Overall Experience 
Rating:
4.0

Your telephone answering service is woefully understaffed.

frank s.  |  Overall Experience 
Rating:
5.0

All we had the Sarasota Store do was to deliver our uBox. That transaction went as smooth as silk. Pam the driver couldn’t have done a better job. She was very helpful. She delivered the uBox on time.

julie s.  |  Overall Experience 
No reviews have been submitted for this location.

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