Customer Reviews for U-Haul Moving & Storage of North Sarasota

3,634 reviews

7850 N Tamiami Trl   Sarasota, FL 34243
(N Of Airport)

(941) 355-8535

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(941) 355-8535

7850 N Tamiami Trl
Sarasota, FL 34243
(N Of Airport)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer service was friendly and knowledgeable

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T.  |  Overall Experience 
Rating:
5.0

Staff very friendly and helpful.

Garry V. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

i had these in storage for most of the year, everything arrived in great shape and Carmen was very helpful in placing them so that emptying hem was smoother

JOSEPH D. 
Rating:
5.0

carmen was great, very friendly, placed boxes in a very convenient way so that emptying them was easier

JOSEPH D. 
Rating:
5.0

Great service! Thank you!

Margarita G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra O. 
Rating:
5.0

None

James V. 
Rating:
5.0

Nice clean storage place

james w.  |  First Impressions 
Rating:
5.0

Friendly staff and accommodating. Very clean storage units !

John B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Montreal B. 
Rating:
5.0

Pleasant interaction with employees. Very clean storage unit that I rented at this location !!!

John B. 
Rating:
5.0

Customer did not leave a comment.

MADISON M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Easy In/Easy Out, never an issue and very convenient. On-site folks were always helpful.

James E.  |  Overall Experience 
Rating:
3.0

Delivery of the empty box to my house in Florida was on time and placed right where I wanted. Pickup from my house was also on time and trouble-free. Delivery to the house in Minnesota was two days late. In that time, after repeated calls, the UHaul people did not seem to have any idea where the box was until it finally showed up at their facility. When it arrived at the house in Minnesota, the box had the security seal I put on the lock intact, and the contents were unharmed. The box contained five generations of family photographs. UHaul gave us some anxious moments.

Alan K. 
Rating:
5.0

Customer did not leave a comment.

Bahtiar H. 
Rating:
5.0

Customer did not leave a comment.

Ann P. 
Rating:
5.0

Easy return. Great experience.

ALETA H. 
Rating:
5.0

Allow customers to schedule access to their UBox online instead having to call. Everything else was great.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM O. 
Rating:
5.0

Customer did not leave a comment.

RYAN P. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Once again I do not have anything I can think of to improve my drop off .. I was greeted by a service representative and the trailer was unhooked from my vehicle and the transaction took less then 15 minutes

INDRA S. 
Rating:
4.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

Ricky M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gerard S. 
Rating:
5.0

Customer did not leave a comment.

Barbara A. 
Rating:
5.0

Great job

Viet H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhoda P.  |  Overall Experience 
Rating:
5.0

Great experience

Kenneth A.  |  First Impressions 
Rating:
3.0

The truck was not cleaned very well. Cup holder area was disgusting. Uploaded the photo when I inspected the truck & verified mileage. In the age of Covid I would think U-Haul would be a little more concerned. I ended up cleaning it up myself and was given a $20 credit when I returned truck. I would have asked for a different truck but could not find the guy that was helping me. He brought the truck up and was gone.

Michael R. 
Rating:
3.0

Customer did not leave a comment.

William B. 
Rating:
1.0

Uhaul team was not friendly nor did they place my order properly for delivery so I had to coordinate with uhaul location at delivery address to correct their mistake. Frustrating and will use PODs next time I ship.

doninic O. 
Rating:
5.0

All was good.

Matilda K. 
Rating:
4.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Explain when equipment needs returned by end of day or the normal next day from time it was checked out.

DAVID R. 
Rating:
3.0

The online pickup and return wouldn't work. The clerk at the counter had several issues with the computer system. When everything appeared to be finished, I went out to verify the mileage and it turned out that it wasn't even the right truck!. The clerk had to redo everything. It took over 20 minutes to get the truck. Should have been 5 minutes, since I did everything online the day before. Drop off was quick and easy.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

MARC F. 
Rating:
4.0

Customer did not leave a comment.

Gordon C. 
Rating:
5.0

Really easy they came out and did everything

James L. 
Rating:
5.0

Very easy return process the gentlemen We fast checking me in and offered great service

Lisa S. 
Rating:
1.0

Better customer service, was really Bad

Samuel A. 
Rating:
4.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER BLAK L. 
Rating:
5.0

Customer did not leave a comment.

Jimmie N. 
Rating:
5.0

Customer did not leave a comment.

Rob B. 
Rating:
5.0

Customer did not leave a comment.

JOHNCASTRO B. 
Rating:
3.0

The guy working the front desk named buddy extremely rude an confrontational made my experience horrible he wasn’t knowledgeable at all he was tellin me an other people that they didn’t have rentals when they really did online

Joseph M.  |  Overall Experience 
Rating:
1.0

The guy running the front desk his name is buddy made the experience horrible extremely rude not helpful at all

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Tiger T. 
Rating:
5.0

Customer did not leave a comment.

Fiona M. 
Rating:
5.0

Great job guys! Thanks!!!

Patricia P.  |  Overall Experience 
Rating:
5.0

The staff was great, always trying to help me to see if I needed anything. I wish you had more employees like them.

Christopher E.  |  First Impressions 
Rating:
5.0

Excellent experience.

Heather V.  |  First Impressions 
Rating:
4.0

I booked for a climate controlled 1st floor unit however they did not have it. Not to happy about having to utilize an elevator to go to the 2nd floor.

PATRICK B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sara P. 
Rating:
4.0

Customer did not leave a comment.

PATRICK B. 
Rating:
5.0

Customer did not leave a comment.

Jeannette L. 
Rating:
4.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

Customer did not leave a comment.

Felix D. 
Rating:
1.0

Be nicer.

Donald I. 
Rating:
5.0

Great Place to rent from.. Sean Cameron Saving Grace Home Inspections and Moving 941 284 0426

Sean C. 
Rating:
5.0

Great Place to rent from.. Sean Cameron Saving Grace Home Inspections and Moving 941 284 0426

Sean C. 
Rating:
5.0

Customer did not leave a comment.

manoel S. 
Rating:
1.0

I received a mostly empty on gas truck. Did the mileage and MPG math and got the exact amount I used. Then got charged like $56 additional for gas while doing the stupid on your phone return in a lightning storm. Declined the amount due and was told I would be responded to in a couple days and just got charged after a couple days. Its also impossible to contact any individual store I just get sent to a 30min wait for a call center.

Alexander J. 
Rating:
5.0

Andrew and Marcus were very helpful despite being exceptionally busy. I regretted calling Kelly on his cell phone when he wasnt working. He was understanding but I think you should have a better system for reaching employees.

Laurie M. 
Rating:
5.0

No Comments

Louis S. 
Rating:
5.0

Thank you

Herminio S. 
Rating:
5.0

I love the contactless feature and how easy the website made pick up. Staff seems to work hard to keep their trucks well maintained!

Kristi K. 
Rating:
1.0

Horrible

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
3.0

Customer did not leave a comment.

David L. 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Fix your phone system, I would have to wait over 45 min. just to get through to talk to someone.

frank B. 
Rating:
5.0

Customer did not leave a comment.

Juan V. 
Rating:
1.0

Customer did not leave a comment.

Cedrych C. 
Rating:
5.0

Customer did not leave a comment.

Mark W.  |  First Impressions 
Rating:
5.0

More chairs... if you have to wait for the representative and you have a bad back... to sit in a chair would be awesome!!! Could give the customer a number and then have chair in other areas... call them by number as they came in the door... Thank you!!!

Alice L. 
Rating:
5.0

You guys and gals did GREAT! We moved across the country and Uhaul and their people were great because every promise was kept, no surprises.

Joel C. 
Rating:
5.0

Customer did not leave a comment.

Natalie J. 
Rating:
2.0

Your customer service is very bad. The wait time on the phone is appalling. I have been billed for storage I did not use. Your website is not user friendly. I've been trying to get the code for the moving help to get paid and my account page says I have no past jobs. Extremely frustrating.

cindy C. 
Rating:
5.0

The truck I rented did the job and the cost was reasonable. Friendly service.

rosemary R. 
Rating:
5.0

Great that they were open on Labor Day. I know its a holiday, however it was nice to have someone there to check in the trailer when I dropped it back off.

Timothy O. 
Rating:
5.0

You did pretty good

Janos T. 
Rating:
5.0

Customer did not leave a comment.

jim P. 
Rating:
3.0

Customer did not leave a comment.

CARLA M. 
Rating:
4.0

Very good customer service and very helpful workers.

Calota W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clifton W. 
Rating:
5.0

Customer did not leave a comment.

SEMYON K. 
Rating:
5.0

Very professional. My paperwork showed that I was returning the equipment on-time/early but the system was trying to charge me for additional days. The customer service rep very quickly corrected this and had me on my way. Extremely smooth!

BRAD K. 
Rating:
3.0

Had to wait 20 minutes for someone to address my drop off, mean while I was the only person on the lot.

Gregory H. 
Rating:
1.0

you have the wrong email, I have not use U-Haul in long time

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Tiger T. 
Rating:
5.0

Customer did not leave a comment.

TYRONE M. 
Rating:
5.0

There was a lot of confusion based upon the mobers showing up to pick up the boxes. There were no double trailers. We had scheduled movers in advance through Uhaul and Moving Helpers and the first delivery date and team was a nightmare. I was received conflicting information from movers and Uhaul location.

Robin V. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
3.0

Dropped off after-hours so no interaction with personnel. Online drop-off system was functional and easy to use.

TONY E. 
Rating:
4.0

The battery died the morning of my move. There were no jumper cables in the truck or any equipment. Roadside assistance was very responsive. The truck was clean.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Caesar R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
4.0

Customer did not leave a comment.

Samuel R. 
Rating:
1.0

Kitty liter was left in the bed of the truck which i had to deal with while moving clothes and household items. The truck's tire light was lit the entire time requiring maintenance leaving me concerned the entire time. I had originally set up the reservation at that particular location because it showed cargo vans available. I show up and they tell me several vans have been out for 2 weeks leaving them with none. It was either a truck or a 15 ft box truck (the smaller one was also out). The guy who leased it to me was very rude and wouldn't work with me on anything. I was nervous about driving a 15 ft truck so i reluctantly took the truck but let him know i'd have to make more trips. So a 1 day lease turned into 2 days... what could have been a 50-60 dollar lease turned into around 120. Not to mention that same rude guy was also rude when i needed to check on the status of my vehicle which i had to leave parked in the lot... its like pulling teeth to get him to answer you and if he does, he just says something rude so you are left with little to no information. Honestly... worst experience EVER!

Kelly B. 
Rating:
4.0

Hay muchas unidades q impiden el accesso ala yarda, procurator tener mas espacio

JAVIER A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Michelle S.  |  Online Move In 
Rating:
5.0

Easy return process.

RICKY B. 
Rating:
5.0

Folks/team at this U-Haul facility were great, courteous and most helpful. Bud, in particular, checked us in, gave a tour of facility, hours operational and assisted with storage access.

James E.  |  First Impressions 
Rating:
5.0

Very happy

karin j.  |  First Impressions 
Rating:
4.0

This facility had a large inventory and was adequately staffed to take care of customers in a timely and professional manner.

Peter D. 
Rating:
5.0

Customer did not leave a comment.

Kendra H.  |  First Impressions 
Rating:
5.0

Excellent, van was great & new.

Jeanette F. 
Rating:
1.0

I made a reservation on 726 for August 13th printed the order took it in on the 13th the lady said she didn't have it I showed it to her she says too bad I don't have a truck you have to go 10 miles down the street so after a $20 Uber the man down there takes my credit card runs it on his phone and tells me $850 I said no here is my order he said take it or leave it on moving day bait and switch company this is the worst nightmare I have been through 15 different correspondence with hurts and the matter is still not settled do not rent from Hertz

DAVID L. 
Rating:
5.0

They to care of our needs.

NAOMI FRANCES L.  |  First Impressions 
Rating:
5.0

Great place kind people reasonable rates excellent experience

Paul W. 
Rating:
5.0

Friendly and efficient!

Martin L. 
Rating:
3.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kent U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Piotr Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VERNON U. 
Rating:
5.0

Customer did not leave a comment.

Ellwood M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eric b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brett W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN F.  |  Overall Experience 
Rating:
5.0

The only complaint would be there’s only 1 entrance for all to get in and everyone seems to clog the entrance with cars and uhaul trucks that it’s hard to move in and out during a very hot Saturday — but facility is clean safe and employees very friendly and hard working- thanks

Gillian T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE U.  |  First Impressions 
Rating:
5.0

Markus was so nice and helped us so many times! You have a great guy there!!

Patricia P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clis G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Stewart S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERIC L.  |  First Impressions 
Rating:
5.0

Cody and his fellow associate were most helpful when I personally confirmed my storage unit on site and asked questions. I had just driven down from PA and Cody took a quick moment to research some extended stay hotels since I asked if he was familiar with any. He and his actions exuded customer service, he took the extra step to drive home that he wasn't just there to push paperwork/make an up sale for the store/U-Haul. Thank you Cody for a warm welcome and helpful sigh of happy relief!

Elyse S.  |  First Impressions 
Rating:
5.0

Customer service representative was excellent.

Calota W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Odie H.  |  First Impressions 
Rating:
5.0

Nice, clean and cool units with plenty of carts and a huge elevator for large items. Thanks for everything Uhaul. Especially the free month we qualified for with truck rental.

Brian G.  |  First Impressions 
Rating:
5.0

The storage facility is a nice addition to your rental fleet. Impressed with the design for convenience and accessibility. Rates are fairly competitive

ROCKY C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tracey s.  |  Overall Experience 
Rating:
4.0

The only reason I didn’t give 5 stars is because there are not enough moving carts to transport cargo back and forth to unit and truck .. but if more of those were there it would be 5 stars all day -

Gillian T.  |  First Impressions 
Rating:
5.0

Thanks to the guys that helped us. Made it a lot easier than I thought it would be. Very nice and helpful.

JOHN F.  |  First Impressions 
Rating:
1.0

The young man at the front desk yesterday was lovely, as was Mr. McNitt; however, a man who I assume was the shift manager yesterday afternoon (07/05/21) behaved atrociously. We were planning on staying with you until October, but because of how he treated my fiance we will now be moving elsewhere by the end of the month. I will be following up with an email to corporate, which you will be CC'd on.

Gabriela B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe S.  |  Overall Experience 
Rating:
5.0

Excellent service.

Chuck K.  |  First Impressions 
Rating:
2.0

I have never encountered nastier people in my life. Each time I called the uhaul person could not have been more rude. I know one woman’s name was Carole. Unhelpful. Rude. Nasty. All. I will go out of my way to discourage everyone I know not to use uhaul.

Edwin R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean M.  |  First Impressions 
Rating:
4.0

It was great till the door on the trailer fell off, it seemed the weld did not hold. Fortunately it fell off when we offloaded our belongings in the U-Haul facility.

MARK C.  |  First Impressions 
Rating:
5.0

Great experience!

John P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John S.  |  First Impressions 
Rating:
5.0

Very helpful staff accommodating me on my truck return and storage wheb U-Haul moving help contractor did not show up.

Sara P.  |  First Impressions 
Rating:
4.0

My only problem was you could never get anyone on the phone. Not just at this location but ANY location.

RONIE A.  |  Overall Experience 
Rating:
5.0

The guys at this location are great. I'd still be with them if I didn't live so far away.

Jennifer B.  |  Overall Experience 
Rating:
4.0

NICE PEOPLE

James R.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful for our move here to Florida. Very pleased.

Brian B.  |  First Impressions 
Rating:
5.0

Very helpful staff. Facility is clean, and conveniently located.

Gregory P.  |  First Impressions 
Rating:
5.0

Helpful staff and clean facility.

Mark T.  |  First Impressions 
No reviews have been submitted for this location.

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