Customer did not leave a comment.Joel H.
Customer Reviews for U-Haul Moving & Storage of North Sarasota
Sarasota, FL 34243
(N Of Airport)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
After 1 hour on hold with Uhaul call center, my call was dropped; Need more phone staff.Kevin V.
Customer did not leave a comment.Melanie B. | Overall Experience
When a reservation is made over 30 days in advance the reservation needs to be honored. Better employee /owner training. When asked the question about the car hauler the employee/owner didn't know if the car should be placed in Neutral or Park!!!Robert R.
Customer did not leave a comment.John M.
I called in the morning and gave an updated pick up time. I was assured that it was noted in the computer. When I arrived they had cancelled my auto transport because I didn't show up at the original time. After they rebooked it then they changed my drop off location to an inconvenient location. I was very disappointed.Kelly B.
Very helpful, many units available and ready to use. The employees very kindRoberto V.
Very thorough and efficient.Constance H. | First Impressions
Customer did not leave a comment.Arthur M.
Customer did not leave a comment.Tiger T.
Customer did not leave a comment.Curtis W. | Online Move In
Customer did not leave a comment.Venkat S.
Customer did not leave a comment.Carlton J.
Customer did not leave a comment.JILL H.
Had low air in tire, but took it back and they filled it up and it was fineDeanie B.
Customer did not leave a comment.Dino R.
Customer did not leave a comment.LASZLO B.
The uhaul had some issues with the driver door not closing, safety issue.Martha T.
For people who aren't used to towing trailers through traffic, the location may be a little difficult to get to. The lot was crowded and a bit difficult to navigate.REBECCA W.
Great staff nice facilityRONALD G.
Customer did not leave a comment.John S. | Overall Experience
Customer did not leave a comment.Kelly B.
Great customer serviceGeorge C.
Customer did not leave a comment.Barbara H.
Great experience in storing my household goods. The only negative would be the lack of enough employees to work the customer service counter, which is a problem at all Uhaul locations.michael l. | Overall Experience
Very kind and courteous staff. Very easy process.Lydia B. | First Impressions
Customer did not leave a comment.James T.
Fix the jackRonnie C.
Most things were perfect. No damage or wetness to goods and timely friendly delivery. Only change would like is IMPOSSIBLE to reach by phone. Very long waits and disconnected several times. Phone is the only way to schedule delivery to home. Some waits were hours and call back option was not dependable. Often, transferred between locations with more long waits or disconnectsMary Beth K.
Customer did not leave a comment.Brandon L.
Customer did not leave a comment.Alan H.
Customer did not leave a comment.Jesse T. | Overall Experience
Customer did not leave a comment.Theodorus P.
Customer did not leave a comment.Kelly B. | Overall Experience
Customer did not leave a comment.Boris B.
Staff was courteous, knowledgeable, efficient & professional. Excellent facility with well-trained staff. I highly recommend!John M. | First Impressions
Location was excellent. The employee was rude.GREGORY B.
Ready on time with help to attach to my vehicle. Very pleased.Alessio E.
Customer did not leave a comment.Jackie R.
Customer did not leave a comment.Jimmie N.
Customer did not leave a comment.John S.
Customer did not leave a comment.ERIC W.
Customer did not leave a comment.PAUL B.
Customer did not leave a comment.Thomas R.
Customer did not leave a comment.john W.
Customer did not leave a comment.Warren S.
Customer did not leave a comment.David B.
Good experience. Dependable and best price.HELLEN S.
Customer did not leave a comment.Jorge M.
Customer did not leave a comment.Christopher S.
The cab of the truck was dirty. There were pills of some kind behind the driver's seat. The gas gauge didn't match what was documented on my paperwork. I was told I would be getting one truck and then I was given a different truck. The guy who â€œhelped â€œ me didn't go over anything regarding the actual truck.Amber T.
I have had some bad experiences with past rentals and yours has been the best experience of a short term rental so far. Another plus is that it is just 2 miles from our home. I store documents, antiques, instruments etc, during hurricane season since we live near coast and in a flood zone. Items are irreplaceable so I feel safer that way. Thanks for a good storage experience.Larry K. | Overall Experience
Customer did not leave a comment.Vernen L.
Customer did not leave a comment.Alvin G.
Customer did not leave a comment.Brittany G.
Front Desk clerk was rather sullen and didn't acknowledge me until I stood in front of him and spoke to him. He then acted like I was an inconvenience.Zechariah R.
How when I had a reservation it said 100.00 reservation an than when I get there they change it to 160 down if the reservation has a certain amount it should be locked in very dissatisfied also truck dam near empty on gasTonya C.
I had a glitch with my reservation, I'd made an error in the size truck I requested. The gentleman at this location patiently assisted me in getting the right truck the same morning with great courtesy. Much appreciated! Donna OHaraDonna O.
Customer did not leave a comment.Miguel S.
U Haul was the best moving experience we could have hoped for. Everyone was helpful, considerate when answering questions, was right on time delivering boxes for us to pack and arriving at our destination. Would definitely recommend.Jodi H.
Check drop dealer having room for dropJOHN S.
Customer did not leave a comment.Tiger T. | First Impressions
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.TIGER T.
Customer service was friendly and knowledgeableChristopher G.
Customer did not leave a comment.ROBERT T. | Overall Experience
Staff very friendly and helpful.Garry V.
Customer did not leave a comment.Edward C.
Customer did not leave a comment.EDWARD C.
i had these in storage for most of the year, everything arrived in great shape and Carmen was very helpful in placing them so that emptying hem was smootherJOSEPH D.
carmen was great, very friendly, placed boxes in a very convenient way so that emptying them was easierJOSEPH D.
Great service! Thank you!Margarita G. | Overall Experience
Customer did not leave a comment.Debra O.
Nice clean storage placejames w. | First Impressions
Friendly staff and accommodating. Very clean storage units !John B. | First Impressions
Customer did not leave a comment.Montreal B.
Pleasant interaction with employees. Very clean storage unit that I rented at this location !!!John B.
Customer did not leave a comment.MADISON M.
Customer did not leave a comment.GREGORY M.
Easy In/Easy Out, never an issue and very convenient. On-site folks were always helpful.James E. | Overall Experience
Delivery of the empty box to my house in Florida was on time and placed right where I wanted. Pickup from my house was also on time and trouble-free. Delivery to the house in Minnesota was two days late. In that time, after repeated calls, the UHaul people did not seem to have any idea where the box was until it finally showed up at their facility. When it arrived at the house in Minnesota, the box had the security seal I put on the lock intact, and the contents were unharmed. The box contained five generations of family photographs. UHaul gave us some anxious moments.Alan K.
Customer did not leave a comment.Bahtiar H.
Customer did not leave a comment.Ann P.
Easy return. Great experience.ALETA H.
Allow customers to schedule access to their UBox online instead having to call. Everything else was great.PAUL S.
Customer did not leave a comment.WILLIAM O.
Customer did not leave a comment.RYAN P.
Customer did not leave a comment.Daniel W.
Customer did not leave a comment.EDWARD C.
Once again I do not have anything I can think of to improve my drop off .. I was greeted by a service representative and the trailer was unhooked from my vehicle and the transaction took less then 15 minutesINDRA S.
Customer did not leave a comment.Bradley H.
Customer did not leave a comment.Ricky M. | Overall Experience
Customer did not leave a comment.Gerard S.
Customer did not leave a comment.Barbara A.
Great jobViet H. | First Impressions
Customer did not leave a comment.Rhoda P. | Overall Experience
Great experienceKenneth A. | First Impressions
The truck was not cleaned very well. Cup holder area was disgusting. Uploaded the photo when I inspected the truck & verified mileage. In the age of Covid I would think U-Haul would be a little more concerned. I ended up cleaning it up myself and was given a $20 credit when I returned truck. I would have asked for a different truck but could not find the guy that was helping me. He brought the truck up and was gone.Michael R.
Customer did not leave a comment.William B.
Uhaul team was not friendly nor did they place my order properly for delivery so I had to coordinate with uhaul location at delivery address to correct their mistake. Frustrating and will use PODs next time I ship.doninic O.
All was good.Matilda K.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.Kenneth H.
Explain when equipment needs returned by end of day or the normal next day from time it was checked out.DAVID R.
The online pickup and return wouldn't work. The clerk at the counter had several issues with the computer system. When everything appeared to be finished, I went out to verify the mileage and it turned out that it wasn't even the right truck!. The clerk had to redo everything. It took over 20 minutes to get the truck. Should have been 5 minutes, since I did everything online the day before. Drop off was quick and easy.Robert B.
Customer did not leave a comment.MARC F.
Customer did not leave a comment.Gordon C.
Really easy they came out and did everythingJames L.
Very easy return process the gentlemen We fast checking me in and offered great serviceLisa S.
Better customer service, was really BadSamuel A.
Customer did not leave a comment.Steven W.
Customer did not leave a comment.CHRISTOPHER BLAK L.
Customer did not leave a comment.Jimmie N.
Customer did not leave a comment.Rob B.
Customer did not leave a comment.JOHNCASTRO B.
The guy working the front desk named buddy extremely rude an confrontational made my experience horrible he wasn’t knowledgeable at all he was tellin me an other people that they didn’t have rentals when they really did onlineJoseph M. | Overall Experience
The guy running the front desk his name is buddy made the experience horrible extremely rude not helpful at allJOSEPH M.
Customer did not leave a comment.Tiger T.
Customer did not leave a comment.Fiona M.
The staff was great, always trying to help me to see if I needed anything. I wish you had more employees like them.Christopher E. | First Impressions
Excellent experience.Heather V. | First Impressions
I booked for a climate controlled 1st floor unit however they did not have it. Not to happy about having to utilize an elevator to go to the 2nd floor.PATRICK B. | First Impressions
Customer did not leave a comment.Sara P.
Customer did not leave a comment.Mark W. | First Impressions
Very good customer service and very helpful workers.Calota W. | Overall Experience
Customer did not leave a comment.Caesar R. | First Impressions
Hay muchas unidades q impiden el accesso ala yarda, procurator tener mas espacioJAVIER A. | First Impressions
Customer did not leave a comment.Michelle S. | Online Move In
Folks/team at this U-Haul facility were great, courteous and most helpful. Bud, in particular, checked us in, gave a tour of facility, hours operational and assisted with storage access.James E. | First Impressions
Very happykarin j. | First Impressions
Customer did not leave a comment.Kendra H. | First Impressions
They to care of our needs.NAOMI FRANCES L. | First Impressions
Customer did not leave a comment.Brian S. | First Impressions
Customer did not leave a comment.Kent U. | First Impressions
Customer did not leave a comment.Piotr Z. | First Impressions
Customer did not leave a comment.Ellwood M. | First Impressions
Customer did not leave a comment.Mark L. | First Impressions
Customer did not leave a comment.Brian W. | First Impressions
Customer did not leave a comment.Brett W. | First Impressions
Customer did not leave a comment.Samuel B. | First Impressions
Customer did not leave a comment.CHRISTINE U. | First Impressions
Customer did not leave a comment.Clis G. | First Impressions
Customer did not leave a comment.ERIC L. | First Impressions
Cody and his fellow associate were most helpful when I personally confirmed my storage unit on site and asked questions. I had just driven down from PA and Cody took a quick moment to research some extended stay hotels since I asked if he was familiar with any. He and his actions exuded customer service, he took the extra step to drive home that he wasn't just there to push paperwork/make an up sale for the store/U-Haul. Thank you Cody for a warm welcome and helpful sigh of happy relief!Elyse S. | First Impressions
Customer service representative was excellent.Calota W. | First Impressions
Customer did not leave a comment.Odie H. | First Impressions
Nice, clean and cool units with plenty of carts and a huge elevator for large items. Thanks for everything Uhaul. Especially the free month we qualified for with truck rental.Brian G. | First Impressions
The storage facility is a nice addition to your rental fleet. Impressed with the design for convenience and accessibility. Rates are fairly competitiveROCKY C. | First Impressions
Customer did not leave a comment.Jasmine D. | First Impressions
Excellent service.Chuck K. | First Impressions
I have never encountered nastier people in my life. Each time I called the uhaul person could not have been more rude. I know one woman’s name was Carole. Unhelpful. Rude. Nasty. All. I will go out of my way to discourage everyone I know not to use uhaul.Edwin R. | First Impressions
Customer did not leave a comment.John S. | First Impressions
Very helpful staff accommodating me on my truck return and storage wheb U-Haul moving help contractor did not show up.Sara P. | First Impressions
Very helpful staff. Facility is clean, and conveniently located.Gregory P. | First Impressions
Helpful staff and clean facility.Mark T. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!