Customer Reviews for U-Haul Moving & Storage of North Sarasota

3,698 reviews

7850 N Tamiami Trl   Sarasota, FL 34243
(N Of Airport)

(941) 355-8535

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(941) 355-8535

7850 N Tamiami Trl
Sarasota, FL 34243
(N Of Airport)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Joel H. 
Rating:
4.0

After 1 hour on hold with Uhaul call center, my call was dropped; Need more phone staff.

Kevin V. 
Rating:
5.0

Customer did not leave a comment.

Melanie B.  |  Overall Experience 
Rating:
3.0

When a reservation is made over 30 days in advance the reservation needs to be honored. Better employee /owner training. When asked the question about the car hauler the employee/owner didn't know if the car should be placed in Neutral or Park!!!

Robert R. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
3.0

I called in the morning and gave an updated pick up time. I was assured that it was noted in the computer. When I arrived they had cancelled my auto transport because I didn't show up at the original time. After they rebooked it then they changed my drop off location to an inconvenient location. I was very disappointed.

Kelly B. 
Rating:
5.0

Very helpful, many units available and ready to use. The employees very kind

Roberto V. 
Rating:
5.0

Very thorough and efficient.

Constance H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arthur M. 
Rating:
5.0

Customer did not leave a comment.

Tiger T. 
Rating:
5.0

Customer did not leave a comment.

Curtis W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Venkat S. 
Rating:
5.0

Customer did not leave a comment.

Carlton J. 
Rating:
4.0

Customer did not leave a comment.

JILL H. 
Rating:
5.0

Had low air in tire, but took it back and they filled it up and it was fine

Deanie B. 
Rating:
5.0

Customer did not leave a comment.

Dino R. 
Rating:
5.0

Customer did not leave a comment.

LASZLO B. 
Rating:
3.0

The uhaul had some issues with the driver door not closing, safety issue.

Martha T. 
Rating:
5.0

For people who aren't used to towing trailers through traffic, the location may be a little difficult to get to. The lot was crowded and a bit difficult to navigate.

REBECCA W. 
Rating:
5.0

Great staff nice facility

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Great customer service

George C. 
Rating:
4.0

Customer did not leave a comment.

Barbara H. 
Rating:
5.0

Great experience in storing my household goods. The only negative would be the lack of enough employees to work the customer service counter, which is a problem at all Uhaul locations.

michael l.  |  Overall Experience 
Rating:
4.0

Very kind and courteous staff. Very easy process.

Lydia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Fix the jack

Ronnie C. 
Rating:
5.0

Most things were perfect. No damage or wetness to goods and timely friendly delivery. Only change would like is IMPOSSIBLE to reach by phone. Very long waits and disconnected several times. Phone is the only way to schedule delivery to home. Some waits were hours and call back option was not dependable. Often, transferred between locations with more long waits or disconnects

Mary Beth K. 
Rating:
5.0

Customer did not leave a comment.

Brandon L. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
5.0

Customer did not leave a comment.

Jesse T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theodorus P. 
Rating:
5.0

Customer did not leave a comment.

Kelly B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Boris B. 
Rating:
5.0

Staff was courteous, knowledgeable, efficient & professional. Excellent facility with well-trained staff. I highly recommend!

John M.  |  First Impressions 
Rating:
4.0

Location was excellent. The employee was rude.

GREGORY B. 
Rating:
5.0

Ready on time with help to attach to my vehicle. Very pleased.

Alessio E. 
Rating:
4.0

Customer did not leave a comment.

Jackie R. 
Rating:
4.0

Customer did not leave a comment.

Jimmie N. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Customer did not leave a comment.

Warren S. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Good experience. Dependable and best price.

HELLEN S. 
Rating:
5.0

Customer did not leave a comment.

Jorge M. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
3.0

The cab of the truck was dirty. There were pills of some kind behind the driver's seat. The gas gauge didn't match what was documented on my paperwork. I was told I would be getting one truck and then I was given a different truck. The guy who “helped “ me didn't go over anything regarding the actual truck.

Amber T. 
Rating:
5.0

I have had some bad experiences with past rentals and yours has been the best experience of a short term rental so far. Another plus is that it is just 2 miles from our home. I store documents, antiques, instruments etc, during hurricane season since we live near coast and in a flood zone. Items are irreplaceable so I feel safer that way. Thanks for a good storage experience.

Larry K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vernen L. 
Rating:
5.0

Customer did not leave a comment.

Alvin G. 
Rating:
5.0

Customer did not leave a comment.

Brittany G. 
Rating:
3.0

Front Desk clerk was rather sullen and didn't acknowledge me until I stood in front of him and spoke to him. He then acted like I was an inconvenience.

Zechariah R. 
Rating:
2.0

How when I had a reservation it said 100.00 reservation an than when I get there they change it to 160 down if the reservation has a certain amount it should be locked in very dissatisfied also truck dam near empty on gas

Tonya C. 
Rating:
5.0

I had a glitch with my reservation, I'd made an error in the size truck I requested. The gentleman at this location patiently assisted me in getting the right truck the same morning with great courtesy. Much appreciated! Donna OHara

Donna O. 
Rating:
5.0

Customer did not leave a comment.

Miguel S. 
Rating:
5.0

U Haul was the best moving experience we could have hoped for. Everyone was helpful, considerate when answering questions, was right on time delivering boxes for us to pack and arriving at our destination. Would definitely recommend.

Jodi H. 
Rating:
1.0

Check drop dealer having room for drop

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Tiger T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

TIGER T. 
Rating:
4.0

Customer service was friendly and knowledgeable

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T.  |  Overall Experience 
Rating:
5.0

Staff very friendly and helpful.

Garry V. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

i had these in storage for most of the year, everything arrived in great shape and Carmen was very helpful in placing them so that emptying hem was smoother

JOSEPH D. 
Rating:
5.0

carmen was great, very friendly, placed boxes in a very convenient way so that emptying them was easier

JOSEPH D. 
Rating:
5.0

Great service! Thank you!

Margarita G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra O. 
Rating:
5.0

None

James V. 
Rating:
5.0

Nice clean storage place

james w.  |  First Impressions 
Rating:
5.0

Friendly staff and accommodating. Very clean storage units !

John B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Montreal B. 
Rating:
5.0

Pleasant interaction with employees. Very clean storage unit that I rented at this location !!!

John B. 
Rating:
5.0

Customer did not leave a comment.

MADISON M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Easy In/Easy Out, never an issue and very convenient. On-site folks were always helpful.

James E.  |  Overall Experience 
Rating:
3.0

Delivery of the empty box to my house in Florida was on time and placed right where I wanted. Pickup from my house was also on time and trouble-free. Delivery to the house in Minnesota was two days late. In that time, after repeated calls, the UHaul people did not seem to have any idea where the box was until it finally showed up at their facility. When it arrived at the house in Minnesota, the box had the security seal I put on the lock intact, and the contents were unharmed. The box contained five generations of family photographs. UHaul gave us some anxious moments.

Alan K. 
Rating:
5.0

Customer did not leave a comment.

Bahtiar H. 
Rating:
5.0

Customer did not leave a comment.

Ann P. 
Rating:
5.0

Easy return. Great experience.

ALETA H. 
Rating:
5.0

Allow customers to schedule access to their UBox online instead having to call. Everything else was great.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM O. 
Rating:
5.0

Customer did not leave a comment.

RYAN P. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Once again I do not have anything I can think of to improve my drop off .. I was greeted by a service representative and the trailer was unhooked from my vehicle and the transaction took less then 15 minutes

INDRA S. 
Rating:
4.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

Ricky M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gerard S. 
Rating:
5.0

Customer did not leave a comment.

Barbara A. 
Rating:
5.0

Great job

Viet H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhoda P.  |  Overall Experience 
Rating:
5.0

Great experience

Kenneth A.  |  First Impressions 
Rating:
3.0

The truck was not cleaned very well. Cup holder area was disgusting. Uploaded the photo when I inspected the truck & verified mileage. In the age of Covid I would think U-Haul would be a little more concerned. I ended up cleaning it up myself and was given a $20 credit when I returned truck. I would have asked for a different truck but could not find the guy that was helping me. He brought the truck up and was gone.

Michael R. 
Rating:
3.0

Customer did not leave a comment.

William B. 
Rating:
1.0

Uhaul team was not friendly nor did they place my order properly for delivery so I had to coordinate with uhaul location at delivery address to correct their mistake. Frustrating and will use PODs next time I ship.

doninic O. 
Rating:
5.0

All was good.

Matilda K. 
Rating:
4.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Explain when equipment needs returned by end of day or the normal next day from time it was checked out.

DAVID R. 
Rating:
3.0

The online pickup and return wouldn't work. The clerk at the counter had several issues with the computer system. When everything appeared to be finished, I went out to verify the mileage and it turned out that it wasn't even the right truck!. The clerk had to redo everything. It took over 20 minutes to get the truck. Should have been 5 minutes, since I did everything online the day before. Drop off was quick and easy.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

MARC F. 
Rating:
4.0

Customer did not leave a comment.

Gordon C. 
Rating:
5.0

Really easy they came out and did everything

James L. 
Rating:
5.0

Very easy return process the gentlemen We fast checking me in and offered great service

Lisa S. 
Rating:
1.0

Better customer service, was really Bad

Samuel A. 
Rating:
4.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER BLAK L. 
Rating:
5.0

Customer did not leave a comment.

Jimmie N. 
Rating:
5.0

Customer did not leave a comment.

Rob B. 
Rating:
5.0

Customer did not leave a comment.

JOHNCASTRO B. 
Rating:
3.0

The guy working the front desk named buddy extremely rude an confrontational made my experience horrible he wasn’t knowledgeable at all he was tellin me an other people that they didn’t have rentals when they really did online

Joseph M.  |  Overall Experience 
Rating:
1.0

The guy running the front desk his name is buddy made the experience horrible extremely rude not helpful at all

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Tiger T. 
Rating:
5.0

Customer did not leave a comment.

Fiona M. 
Rating:
5.0

The staff was great, always trying to help me to see if I needed anything. I wish you had more employees like them.

Christopher E.  |  First Impressions 
Rating:
5.0

Excellent experience.

Heather V.  |  First Impressions 
Rating:
4.0

I booked for a climate controlled 1st floor unit however they did not have it. Not to happy about having to utilize an elevator to go to the 2nd floor.

PATRICK B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sara P. 
Rating:
5.0

Customer did not leave a comment.

Mark W.  |  First Impressions 
Rating:
4.0

Very good customer service and very helpful workers.

Calota W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caesar R.  |  First Impressions 
Rating:
4.0

Hay muchas unidades q impiden el accesso ala yarda, procurator tener mas espacio

JAVIER A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle S.  |  Online Move In 
Rating:
5.0

Folks/team at this U-Haul facility were great, courteous and most helpful. Bud, in particular, checked us in, gave a tour of facility, hours operational and assisted with storage access.

James E.  |  First Impressions 
Rating:
5.0

Very happy

karin j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kendra H.  |  First Impressions 
Rating:
5.0

They to care of our needs.

NAOMI FRANCES L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kent U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Piotr Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ellwood M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brett W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clis G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ERIC L.  |  First Impressions 
Rating:
5.0

Cody and his fellow associate were most helpful when I personally confirmed my storage unit on site and asked questions. I had just driven down from PA and Cody took a quick moment to research some extended stay hotels since I asked if he was familiar with any. He and his actions exuded customer service, he took the extra step to drive home that he wasn't just there to push paperwork/make an up sale for the store/U-Haul. Thank you Cody for a warm welcome and helpful sigh of happy relief!

Elyse S.  |  First Impressions 
Rating:
5.0

Customer service representative was excellent.

Calota W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Odie H.  |  First Impressions 
Rating:
5.0

Nice, clean and cool units with plenty of carts and a huge elevator for large items. Thanks for everything Uhaul. Especially the free month we qualified for with truck rental.

Brian G.  |  First Impressions 
Rating:
5.0

The storage facility is a nice addition to your rental fleet. Impressed with the design for convenience and accessibility. Rates are fairly competitive

ROCKY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine D.  |  First Impressions 
Rating:
5.0

Excellent service.

Chuck K.  |  First Impressions 
Rating:
2.0

I have never encountered nastier people in my life. Each time I called the uhaul person could not have been more rude. I know one woman’s name was Carole. Unhelpful. Rude. Nasty. All. I will go out of my way to discourage everyone I know not to use uhaul.

Edwin R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John S.  |  First Impressions 
Rating:
5.0

Very helpful staff accommodating me on my truck return and storage wheb U-Haul moving help contractor did not show up.

Sara P.  |  First Impressions 
Rating:
5.0

Very helpful staff. Facility is clean, and conveniently located.

Gregory P.  |  First Impressions 
Rating:
5.0

Helpful staff and clean facility.

Mark T.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top