Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This whole experience was a complete disaster. U-Haul has cost me hundreds of more dollars because I have to send another driver back because the truck that I reserved wasn't available and no one told me until the day of my departure. I've never had such a disastrous experience in my entire life that has caused me such incredible stress.
ROBERT R
Rating:
5.0
N/A
Lisa W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KAMON B
Rating:
2.0
Customer did not leave a comment.
Steven J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gay L
|
Overall Experience
Rating:
5.0
Thank u
Desirae H
|
Overall Experience
Rating:
5.0
Tyler and his team 100 STARS as always keep it up
EBONE S
|
Overall Experience
Rating:
5.0
Process to get rental was fast and easy. This location and my go to Uhaul for all my storage, truck, and trailer rentals. 5 🌟
Ladarrius J
Rating:
5.0
Customer did not leave a comment.
LYN W
Rating:
5.0
Customer did not leave a comment.
Kineana D
|
First Impressions
Rating:
5.0
I love the way, they treated me!$
rosemarie e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark C
Rating:
5.0
We picked up a trailer 5/24 at 10am from this location. The gentleman at the front desk was pleasant, professional, and helped my husband get everything hitched up to our vehicle. The price we paid was as quoted from online reservation and appreciate that there were no surprises or extra fees and charges at the counter. Great smooth and seamless experience.
KENISHA S
Rating:
5.0
Customer did not leave a comment.
MICHAEL M
Rating:
5.0
great customer service, drop off was very quick and easy
MICHAEL W
Rating:
5.0
Tyler is always great
ERIC P
Rating:
5.0
Guys know their business! Very helpful!
CHRISTOPHER H
Rating:
5.0
Great customer service
Trayon J
Rating:
4.0
Thank each and every one of you
STEWART J
|
First Impressions
Rating:
5.0
I told the salesclerk when he asked for my paperwork on the trailer, I didn't have it because I was not handed any paperwork at the time I received the trailer in fact the dealership was not even open, and I had reserved this trailer in a week in advance, and it was double booked He gave me the telephone number to U-Haul customer service.
DAVID B
Rating:
5.0
I would recommend them to anyone. On time, everything was coordinated perfectly.
Martha B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRUCE P
Rating:
4.0
Customer did not leave a comment.
BEAU W
Rating:
5.0
It was a professional and productive event
Eric T
Rating:
5.0
Customer did not leave a comment.
JERRY G
Rating:
5.0
Customer did not leave a comment.
Natasha R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHELDON S
Rating:
5.0
Customer did not leave a comment.
VINCENT R
Rating:
4.0
Customer did not leave a comment.
Richard F
Rating:
5.0
Customer did not leave a comment.
JAMES B
Rating:
5.0
Polite helpful
RYAN E
Rating:
5.0
Customer did not leave a comment.
Gay D
Rating:
5.0
Nothing at this time. The service was greaat and the workers were very helpful.
SHAWANNA B
Rating:
5.0
pick up was easy and fast. I like that. they tested my light to ensure they were working.
drop of was easy also I pulled in they unhooked it and that was it, received e mail in matter of minutes. very efficient.
MICHELLE T
Rating:
4.0
Customer did not leave a comment.
ANTOINNE P
Rating:
5.0
Everything went Great
WILLIE D
Rating:
3.0
Staff was friendly and respectful
TERRY F
Rating:
5.0
Nothing, everyone was excellent, including the manager, that’s was there, while Tyler, is on vacation!!!
ROSEMARIE E
Rating:
5.0
It was a very pleasant experience. Everyone was very professional, nice and everything that was taken care of in an expedited manner.
Michael B
Rating:
4.0
Customer did not leave a comment.
BRANDON P
|
Overall Experience
Rating:
3.0
Your survey is bogus and flawed for a 24/7 rental. The location was good but the experience was terrible. I made the reservation on a Wednesday to pick up at my preferred location. On Friday my pick up got moved to a large central location store. When I arrived Sunday morning at 0709 to pick up truck, they had no truck for me so I had to drive an extra 25 minutes North to fleet a truck to North Hearne. So yes the store did a good job but everything before that dealing with this rental was terrible!
John W
Rating:
3.0
Customer did not leave a comment.
CEDRIC W
Rating:
5.0
The staff was professional and did a fantastic job installing my hitch!
Shannon S
Rating:
3.0
The truck smelled like alcohol. An it was making a loud ticking noise
ALISA C
Rating:
3.0
The front half of my storage room had been flooded…
when this happened I don’t know and no one told me to come and check on it. From what I could see it came in from underneath the door. It didn’t come from the ceiling at all. But, I had Tyler Washington to come and see before I started taking my things out. He also took pictures.
Crena R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEREMY P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharhonda J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID D
Rating:
5.0
Customer did not leave a comment.
Lartica W
|
Overall Experience
Rating:
1.0
Lights stoped working two differant times, tires were junk, had a blow out , through rubber all over traffic, set on side of road for a hour and a half waiting for assistance in the middle of Dallas, and this happened because I had to drive 4 1/2 hours to take it back, because they wouldn’t let me drop it in the city I was going, so had to take it all the way back. If your waiting for my next rental, get ready to do so real waiting, want be no next rental, not from u-haul, u-haul used to be good, used to be
BILLY D
Rating:
5.0
Customer did not leave a comment.
COREY B
Rating:
5.0
Very helpful staff on site. Great service!
MICHAEL S
Rating:
5.0
Everyone just treat you great, and very friendly.
TIMOTHY D
|
Overall Experience
Rating:
3.0
The transmission was going out on the truck. But I was able to get my stuff to my new address. But they tried to charge extra for more miles on the truck. But the manager straighten it out for me. But they should have reimburse me for them having a truck with transmission going out. If I had to make another trip I couldn't have. Because I wasn't driving the truck like that.
JAMES B
Rating:
3.0
Customer did not leave a comment.
CAROLYN J
|
Overall Experience
Rating:
5.0
Thank you!! Wonderful experience
SHERWOOD Y
Rating:
5.0
Customer did not leave a comment.
VERANIQUE C
Rating:
5.0
Staff was professional, friendly and very helpful in showing me what I needed to tow a vehicle. I would highly recommend this location.
TIMOTHY P
Rating:
5.0
Customer did not leave a comment.
Gwendolyn C
|
Overall Experience
Rating:
3.0
I ordered a dolly but didn’t get one
LEA L
Rating:
4.0
I feel that the customer service was excellent.
LUTHER C
Rating:
5.0
The best U-haul I've ever dealt with and I have moved alot. Love ya"ll : )
Marion N
|
Overall Experience
Rating:
5.0
All the people are very nice helpful and friendly. Go above and beyond to get what you need for their customers.
Rosemarie F
|
First Impressions
Rating:
3.0
Employees (Female desk agent) should not be watching wild videos on their phone where the customers can hear what they are watching
WENDY B
Rating:
5.0
Customer did not leave a comment.
STEVEN B
Rating:
5.0
Customer did not leave a comment.
JEFFREY D
Rating:
5.0
This is the only location I use. From the time of pick up to the time of drop off, the staff was very friendly and helpful. Highly recommend this location.
JAMES M
Rating:
5.0
Customer did not leave a comment.
Shonterreka B
|
Overall Experience
Rating:
5.0
This is the only storage unit, I preferred!!!!!
rosemarie e
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PHIL C
Rating:
5.0
Nothing
VERNON J
Rating:
1.0
I was charged 12.75 for 1 1/2 gallons of gas. I spent 30.00 for gas and it was on 3/4 instead of 7/8 but 5.00 more dollars would have been all it needed. I’m done renting your trucks. I’ve rented them at least three times and this time was the worst for me. Will never come back.
SADIE H
Rating:
5.0
Keep up the good job Great customer service
WILLIE H
Rating:
4.0
Very good customer service!
LAURA F
Rating:
5.0
Customer did not leave a comment.
RICHARD B
Rating:
4.0
Having a light inside the storage unit would be helpful. It’s hard to see even in the daytime. That’s my only issue.
Shequilla T
|
Overall Experience
Rating:
4.0
The was old and sounded like it did not want to go a couple times.
ANITA H
Rating:
5.0
Customer did not leave a comment.
ANTONIO B
Rating:
5.0
Both Employess Khiya & Dominique Were Excellent & Knowledgeable About Their Job.
ALATRECIA A
Rating:
1.0
Customer did not leave a comment.
ADETOLA O
Rating:
3.0
I just remembered that I had to add: The owner who assisted me was ok; however, the representative was sitting at the counter eating her breakfast, which was completely unprofessional.
TONIA A
Rating:
5.0
Customer did not leave a comment.
Jeanie R
Rating:
5.0
Great service, very professional.
Easy pick up of trailer.
RICHARD H
Rating:
5.0
Tyler was excellent and very thorough with our engagement.
Monshelle H
|
First Impressions
Rating:
2.0
I rented an appliance dolly and a furniture dolly was in the truck. I was dropped off so i had to use the truck to go to another location to get the appliance dolly. I feel like uhaul should reimburse for the milage i paid for for me to go get the dolly
Carol J
Rating:
5.0
Tyler is always professional and accommodating. I enjoy working with him for all of my Uhaul rental needs!
ANNE A
Rating:
5.0
Customer did not leave a comment.
Champagne D
|
Overall Experience
Rating:
4.0
Create a roof top access for when belongings get shifted and jam the sliding back door. Some Louisiana roads are horrible to drive on.
Molly E
Rating:
5.0
Young man was very informative and helpful
GHITIANA O
Rating:
5.0
Customer did not leave a comment.
JESSICA B
Rating:
5.0
Customer did not leave a comment.
PAUL J
Rating:
5.0
I had a last minute moment to move my stuff out of the storage room and uhaul service was able to rent me a truck 🚛 same day with great customer service 😺
ANGELA T
Rating:
5.0
Customer did not leave a comment.
William W
|
Overall Experience
Rating:
5.0
the employees were so great, we moved my mother's stuff so fast, the truck was perfect and will use yall again and again, ty for making this so easy
PHILLIP S
Rating:
5.0
The associate was professional and polite.
ROBERT W
Rating:
5.0
I have rented storage space and equipment and vehicles from U-Haul. This location in my opinion is one of the best. No matter what area of town I live in this is the location I choose .
Tyler and Daniel are the best. Daniel customer service exceeds.
I work with the public Monday through Friday and good customer service is a must. Customer service is what keeps us in business. The U-Haul family you have two great young men working for your company exceeding customer service. I do not know the two men personally but from years of doing business with U-Haul they exceed and customer service friendliness and helpfulness with the customer. I have tried other U U-Haul areas and I am willing to travel an extra 10 miles to get to the Hearn and North market location.
ANNE G
Rating:
5.0
Customer did not leave a comment.
CLARENCE K
Rating:
5.0
Customer did not leave a comment.
JAMES M
Rating:
5.0
Customer did not leave a comment.
Katherine T
Rating:
3.0
Customer did not leave a comment.
Tatyana T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONYA A
Rating:
5.0
These guys are great; going the EXTR Mile. The problem with the receiving location after an extraordinary circumstances, not so good. Because they could, charged me unnecessarily.
Mark G
Rating:
4.0
Customer did not leave a comment.
COSONDRY C
|
Overall Experience
Rating:
5.0
My reservation was not originally for this location. It was for the one across the street from where I live in south bossier. I booked a reservation online for 2 days . I got the pick up time and location and when we get there to pick it up there is no truck available for us. Which was extremely frustrating. Austin was working, he was great. Bradley the manager who we called to get help with the situation was very unhelpful and rude. Austin then got online looking for another truck and called customer service. I believe Olivia is the young lady that helped us. Austin found a truck at this actual location and she confirmed it and set the new reservation for the next day. We get there at 7 am and Tyler was working and he was great too. It all worked out but no thanks to the manager at first location. Had I not gotten out of character and just accepted there was no truck available we would not have gotten the truck we needed to move that day. Very grateful to the three employees that helped us Friday night. They deserve 5 stars for their customer service. Bradley on the other hand seems to need a refresher in customer service .
Hunter N
Rating:
5.0
Customer did not leave a comment.
KEITH K
Rating:
5.0
Customer did not leave a comment.
TEASHA J
Rating:
5.0
Customer did not leave a comment.
LARRY B
Rating:
5.0
Great customer service
CATINA K
Rating:
5.0
Customer Service was AWESOME the rep can smile and be more friendly but Service was good
TANGELA P
Rating:
5.0
Great experience
Todd L
Rating:
5.0
The two employees working that morning were very helpful and had the trailer hooked up, the lights tested, and the paperwork done within 10 minutes. One was training the other guy who appeared to be new and was explaining how to connect the safety chains properly.
When I returned it that afternoon, the same employee was still there and he was still polite, disconnected the trailer, asked if any issues, and had me out the door quickly again.
That was my easiest and most pleasant rental experience ever 👍🏻. The young man working that morning (the trainer) seemed to be an excellent employee.
Eric G
Rating:
5.0
Great
Delaine K
Rating:
5.0
Customer did not leave a comment.
Cora M
|
First Impressions
Rating:
5.0
Tyler was great! My spouse and I are senior citizens and found Tyler to be most helpful in guiding us through the rental process!
Sharon A
Rating:
5.0
Mr. Tyler was very professional, direct, and handled every question with confidence and clarity. Greatly appreciate this gentleman.
Will S
Rating:
5.0
staff very nice and attentive, easy in and out.
GERALD H
Rating:
5.0
Very friendly place!
Sandra H
Rating:
5.0
Customer did not leave a comment.
Frederick J
|
Overall Experience
Rating:
5.0
Reservation made through national center. Drop off location confusion
MICHAEL W
Rating:
5.0
Very good customer service.
NESSIR H
Rating:
5.0
Customer did not leave a comment.
MONICA W
Rating:
5.0
great
Heath I
Rating:
1.0
Customer did not leave a comment.
Bryan C
Rating:
5.0
Customer did not leave a comment.
Shirley H
|
Overall Experience
Rating:
5.0
I was well pleased with all the service from the employees at this U-haul
MARVIN M
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Latoya R
Rating:
4.0
Customer did not leave a comment.
Joshua J
Rating:
1.0
Customer did not leave a comment.
Fredrick J
Rating:
1.0
More professional and better track of the equipment . Giving us the wrong truck and have the wrong truck info on my account gave us so many problems returning it
Jessica D
Rating:
5.0
Customer did not leave a comment.
Emmanuel S
|
First Impressions
Rating:
5.0
Helpful and friendly assistance
James B
Rating:
5.0
Customer did not leave a comment.
Emmanuel S
Rating:
1.0
Customer did not leave a comment.
India G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
elmer c
Rating:
5.0
Customer did not leave a comment.
Alauna S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Crystal M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Travis E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ben H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
katlyn f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James L
|
Overall Experience
Rating:
5.0
Great service, responsive & willingness to help!!
ROBIN H
|
First Impressions
Rating:
4.0
Water
Symeon C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Hailey J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Markicea S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jamie l
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ERMA A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacqueline D
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Lasonya F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gwendolyn C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lakendra T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Crystal M
|
First Impressions
Rating:
4.0
More lighting and ensure the storage foundation is fully covered
Katrina H
|
Overall Experience
Rating:
5.0
No comments
CHARLIE R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carol S
|
Overall Experience
Rating:
1.0
My storage room is smell. I paid for 2 or 3 bedroom but it looks like 1
Antoinette L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
lorenzo w
|
Overall Experience
Rating:
3.0
The inside of the storage has some kind on residue on the walls and a bad patching and there is no light for my storage unit.
Katrina H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHARON S
|
Overall Experience
Rating:
4.0
Tyler was absolutely great , and helpful so was everyone else on staff. I will use you guys again if/ when needed.
Gerald L
|
Overall Experience
Rating:
3.0
Would of got 5 stars if the rent don’t go up every year that’s the only thing I don’t like
Shivonda H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lasonya F
|
First Impressions
Rating:
5.0
Tyler and Jerri were awesome in assisting us with the move in and the move out of our belongings. We appreciate you and will most definitely use you guys again. Special thanks to Jerri for being so helpful and so pleasant to talk to . Again you are appreciated.
Enjoy the holidays
TONY H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rickey L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lula M
|
Overall Experience
Rating:
5.0
Think you uhaul
Marc L
|
First Impressions
Rating:
5.0
The staff is nice, helpful and relatable. I wish I could have dealt with them more than the app. Nothing loads up correctly or it doesn’t transfer well or something. I just rather deal with the staff until the kinks are worked out
Alisha M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiffany D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Camry R
|
Overall Experience
Rating:
5.0
I just hate they don’t let you put something on your amount once its over due , is single mothers has other more important bills so if we try to put something on our balance, I figure like it should be appreciated, but we you all it’s all the amount or nothing at all . But overall everything else is great .
Lakenya L
|
Overall Experience
Rating:
1.0
Nasty old dirty smelly wood chipping
Victoria F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
pettie P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARD O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARD O
|
First Impressions
Rating:
5.0
Everyone was professional
RUEBEN H
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
BRITTANY L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
shelia t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Clifford P
|
Overall Experience
Rating:
5.0
Hard working people you have at this location
BRUCE Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
keonshitha b
|
Overall Experience
Rating:
5.0
The onsite staff is friendly, courteous, & helpful. I wish that it was easier to contact local staff by phone.
John J
|
First Impressions
Rating:
5.0
I feel all customers should have 24 hour access to their belongings !
Chrishonda M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ninya E
|
Overall Experience
Rating:
5.0
Everyone was so very sweet and nice!!! Very helpful and respectful to everyone that comes in the store. Go over and above to help you get what ever you need . I am so happy to help meet everyone one that works in the store!!!!
Rosemarie F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alauna S
|
First Impressions
Rating:
4.0
The storage rent is a little to high but overall it was a good experience.
Tarsha W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FELICIA L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christine C
|
First Impressions
Rating:
5.0
The customer service I experienced was fast and friendly. They were second to none!
Trenese T
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
kimberly J
|
Overall Experience
Rating:
1.0
I had a truck that I reserved. Got there....paying movers by the hour and the truck was not read. We had to sit and wait until the office opened. Will never use this company again!
Sarah E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia D
|
Overall Experience
Rating:
5.0
Need bigger carts.
Symeon C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Samantha R
|
First Impressions
Rating:
3.0
N/A
TASHONDA G
|
First Impressions
Rating:
5.0
I will use them as I always have and this time I move my niece .
BOBBY E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kintasha m
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Christina T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
angela c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHRISTINE M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
hasani r
|
First Impressions
Rating:
5.0
Used this storage multiple times, always great but is a bit pricey compared to others
Allie H
|
Overall Experience
Rating:
5.0
Friendly and helpful. Very pleased
Randall F
|
First Impressions
Rating:
4.0
Only complaint is the price goes up alot.
LORENZO M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAKESHA D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lashundra W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terry M
|
Overall Experience
Rating:
4.0
My experienced scared me at first, because I realized I was still being billed after we moved our items from storage. I called & talked to Tyler and he fixed everything right away, thanks for being so great.
Royce R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AUDREY M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rickey L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pamela P
|
First Impressions
Rating:
5.0
I didn't move out on the 8/13/2022.
Rhoda G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RONNIE P
|
First Impressions
Rating:
5.0
Good
Veronica R
|
First Impressions
Rating:
2.0
This facility is subpar at best. The climate control is off sometimes, and who knows for how long/?
The hall lighting is sometimes off and the units don't have interior lighting. Complaints aren't taken seriously and the GM seems unconcerned and unwilling to improve the situation.
I would never recommend this location for storage! Their rental truck service, however, is much more efficient. The counter help is polite and courteous.
Kelly M
|
Overall Experience
Rating:
4.0
Upon move in, my storage unit had to be switched because of the door condition, but the staff switched me promptly with no issues.
Treneisha J
|
First Impressions
Rating:
1.0
The facility is in below average condition. The A/C in the climate controlled area has been broken/insufficient for MONTHS with no estimated date of repair. There is NO LIGHT in the units and there were rat traps and holes in the walls. I had to leave my things in the unit until I could schedule another time that I could get labor to help me move AGAIN. The person on the counter was very helpful and apologetic but the GM was a complete JERK. He couldn't care less whether my belongings were safe, that the A/C wasn't working sufficiently, or that the unit had a huge hole in the wall into the next unit.
Whomever the franchise owner is should lose the privilege of representing Uhaul. This owner is negligent and doesn't represent the quality or service on which Uhaul has built their reputation..0
Kelly M
|
First Impressions
Rating:
2.0
I reserved two climate controlled units and was unable to complete my move in because the second unit was not located in a climate controlled building. The facility is in below average condition and I had to leave the truck locked with my belongings and have to return to the facility this morning to try to get an appropriate remedy. I am having to pay labor again, alter my travel plans, and possibly pay another day for the truck since I was unable to empty its contents and turn in the key. I am very disappointed and exhausted. The uhaul answering service after hours was very sympathetic when I called and did direct me on what to do accordingly. Hopefully this will be resolved easily this morning.
Cynthia F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kimberly S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer T
|
First Impressions
Rating:
5.0
Give Tyler and staff a raise very professional service!!
verdell w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chris W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JANICE O
|
Overall Experience
Rating:
5.0
I love every moment I spent from renting a truck to storage. Thanks I'm willing to recommend friends and family as well.
Luronda D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
andreal j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LaMonica J
|
First Impressions
Rating:
5.0
Thanks so much. Costumers was very helpful and very informative and nice. Will love to come back any time.
Luronda D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Salina B
|
Overall Experience
Rating:
1.0
The manager was cheating me on my storage fees. My receipt say 520 ,I pay a payment and it went up to 570 . That's not right. I would like to speak with someone about this matter.my number is 3185255181
Gloria P
|
Overall Experience
Rating:
5.0
None
TARA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carol S
|
First Impressions
Rating:
5.0
The make clerk was very experience, and knowledgeable of everything that goes on there
rosemarie e
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chandra P
|
First Impressions
Rating:
5.0
I am SO SO glad the manger is gone from the
Uhaul price ON north market SO glad he gone
Because he was TAKE money from the people
That was PAYING there storage and lie TO U in
Your face
jeanette f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sanchasity D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
audrey t
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MARY B
|
Overall Experience
Rating:
3.0
N/A
derrick s
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
JONATHAN O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
annie r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LaJoel J
|
Overall Experience
Rating:
4.0
We appreciate you for allowing us to be your customer for nearly 7 years. Shall we need your services in the future, we'd surely give you a call. 🌞🗓🧤📦🔐🧹😷
The Graves Family* 🙋🏽♀️🎶🎷🎉
GLENDA G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michael l
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Bridget G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARVIN M
|
First Impressions
Rating:
5.0
My experience of Uhaul self storage have always been great.
Clifford P
|
First Impressions
Rating:
5.0
I have used Uhaul plenty of times and I am greatly satisfied with the friendly customer service
Miaoche J
|
Overall Experience
Rating:
5.0
I had the storage unit for roughly 8 months and everything looked the same way as I put it in there. No spiderwebs, bugs, moisture, and barely any dust.
Mikella O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALEX T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
audrey t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
johnnie W
|
Overall Experience
Rating:
3.0
Workers were very polite and friendly.!!!!
MARY B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kiachelan K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anne G
|
First Impressions
Rating:
5.0
The people where very nice.The storage areas nice there was no trash revert where. The only problem I had was when have a high storage unit I would like to have a step stole so that I could reach for the things in the back of the storage.
Lula T
|
Overall Experience
Rating:
1.0
I was billed for a climate controlled unit that was always hot, even after I complained. There was water damage in my unit which ruined my mattress and box spring. Very unprofessional service from this location.
NATASHA D
|
Overall Experience
Rating:
4.0
Only problem is that if you paid late they don’t automatically open your unit. You have to tell them.
OC B
|
Overall Experience
Rating:
5.0
I was very satisfied and would go there again.
Sandra W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gerald W
|
First Impressions
Rating:
5.0
Thank you!
Kimberly J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nadirah s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
audrey t
|
First Impressions
Rating:
3.0
They got rats 🐀
lakesha a
|
Overall Experience
Rating:
4.0
Hearne location was ah very decent well maintained facility. And the staff was always friendly and helpful 👍
JEFFREY G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Calandra F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LASHONDA G
|
First Impressions
Rating:
5.0
Very Nice And Helpful
sedonia t
|
First Impressions
Rating:
5.0
Mr. Aaron and His Staff Are Welcoming, Friendly and Awesome ...I Would Recommend This U-Haul Storage Facility To Anyone In Need Of Their Provided Services
janet s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ninya E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TASHONDA G
|
Overall Experience
Rating:
5.0
We had the unit for 3 years and never had any problems they even gave us a new more secure lock.
Would definitely use again
mike w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
yaron h
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
DIMITRI H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
summers m
|
First Impressions
Rating:
5.0
I found trying to pay my storage rent from your website a bit difficult. The manager at U-HAUL explained how to navigate through the process.We'll see how it goes next time.
Lorenzo W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHEMIKA J
|
First Impressions
Rating:
3.0
Was too warm to be considered climate controlled and had a mouse trap inside
David O
|
Overall Experience
Rating:
5.0
Thank you
Kimberly J
|
First Impressions
Rating:
5.0
You'll are awesome❗
marilyn t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
angela s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FRANCES C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Allie H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
linda m
|
Overall Experience
Rating:
5.0
Staff was very courteous and helpful with my questions and didn't rush me. I will recommend this site to my family and friends. I have used another one before but this one is the best one for me.
fRANCES c
|
First Impressions
Rating:
1.0
I never felt like I've been ripped off before I like I have here. Ripped off
Amanda A
|
First Impressions
Rating:
5.0
The staff was courteous and helpful.
robert p
|
Overall Experience
Rating:
5.0
Great place and great customer services
Gay W
|
Overall Experience
Rating:
5.0
Very clean storage space. The few time I went into the office, the staff was very friendly.
shefelah b
|
Overall Experience
Rating:
5.0
Nice friendly people
Shreka S
|
Overall Experience
Rating:
5.0
Very happy with Uhaul as a whole.
Sharon C
|
Overall Experience
Rating:
5.0
Thanks for being there for me
tony g
|
First Impressions
Rating:
5.0
Facility nicer than I thought. I never had any problems.
katina p
|
Overall Experience
Rating:
5.0
It was a Saturday morning and busy but Aaron never got frustrated with the line of customers. If we had more of him with great customer service Uhaul will be more successful than what you are.
Gracie J
|
Overall Experience
Rating:
4.0
Love the staff, they are very nice and fast with getting the lease completed.
JEFFERY D
|
First Impressions
Rating:
5.0
Staff members were very helpful and friendly
Gloria B
|
First Impressions
Rating:
5.0
We had a great experience and the gentleman had amazing customer service my children and I were very pleased.....
BARBARA B
|
First Impressions
Rating:
4.0
I never got a call back from Ian; therefore I do not know what my prorated balance is. I called twice and I visited the location once. I vacated the property 12.17.18.
I need to know my balance.
T
IDA S
|
Overall Experience
Rating:
5.0
N/A
ALICIA D
|
Overall Experience
Rating:
5.0
Your employees are excellent helpful and accommodating thanks
robert r
|
Reservation
Rating:
4.0
Everything was good on reserving a truck. But trying to cancel reservation was a whole different deal. I could not get anyone on the phone to change my first reservation and no answer again when I to
