Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people where very nice.The storage areas nice there was no trash revert where. The only problem I had was when have a high storage unit I would like to have a step stole so that I could reach for the things in the back of the storage.
Lula T.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andramada M.
Rating:
1.0
I was billed for a climate controlled unit that was always hot, even after I complained. There was water damage in my unit which ruined my mattress and box spring. Very unprofessional service from this location.
NATASHA D.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
tim L.
Rating:
4.0
Only problem is that if you paid late they don’t automatically open your unit. You have to tell them.
OC B.
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Overall Experience
Rating:
5.0
I was very satisfied and would go there again.
Sandra W.
|
First Impressions
Rating:
4.0
Good
JAMES H.
Rating:
5.0
Staff was courteous and professional. Check-in went smoothly. App for managing my rental(s) is a nice touch, and the equipment worked well for our move. Will definitely rent again.
JEFFREY A.
Rating:
5.0
Nothing to note at this time.
Delton E.
Rating:
5.0
Customer did not leave a comment.
Gerald W.
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First Impressions
Rating:
5.0
No improvement necessary.
OPHRA B.
Rating:
5.0
The young man had worked with me and the other customer so friendly and professional, I appreciate that,
rosemarie E.
Rating:
5.0
My original pickup location was 222 Lake in Shreveport @ 9 AM... there was no one @ the store. After 2 phone calls to corporate I was finally rescheduled for this location... NOT GOOD BUISNESS PRACTICE @ 222 Lake St.... POOR
Richard M.
Rating:
4.0
Customer did not leave a comment.
Jason F.
Rating:
4.0
Customer did not leave a comment.
ALDRICH C.
Rating:
5.0
Customer did not leave a comment.
Andrew V.
Rating:
5.0
Customer did not leave a comment.
patrick H.
Rating:
5.0
the experience was great.
LARRY F.
Rating:
5.0
Customer did not leave a comment.
CHARLES B.
Rating:
5.0
Just pulled in, the worker unhooked the unit, asked my name and I was on my way.
Very easy drop!
don S.
Rating:
5.0
Customer did not leave a comment.
Kevin M.
Rating:
5.0
Thank you!
Kimberly J.
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Overall Experience
Rating:
1.0
Aaron lied about everything he said he would do about my interaction with wrong information input on my account NEVER EVER will I deal with that location again this is the first time I've had a problem but thinking about years passing things would be better but they're not
EBONE S.
Rating:
5.0
I was recommended this location by a MM in my Lodge. Bottom Line: Give Aaron a raise/bonus/THIS GUY DESERVES MORE MONEY. If U-haul is interested in keeping good people who work hard, the powers that be owe this man more $$/responsibility/respect. I don't know what he makes & it doesn't matter because IF U-HAUL WANTS TO KEEP GOOD PEOPLE THAT WORK HARD YOU WILL GIVE HIM MORE. As a business owner, Aaron is exactly the kind of person I'd want to work with & more importantly FOR.
Jason B.
Rating:
5.0
Customer did not leave a comment.
JAMALL T.
Rating:
2.0
Customer service needs to be improved!!
Samuel F.
Rating:
4.0
Customer did not leave a comment.
chasite M.
Rating:
5.0
Service was excellent keep up the good work
ANTONIO S.
Rating:
5.0
Staff pleasant and accommodating although into given on the truck was not correct. No way fir them to know. A good experience.
JONATHAN M.
Rating:
4.0
Customer did not leave a comment.
JACOB C.
Rating:
5.0
Customer did not leave a comment.
JESSICA D.
Rating:
5.0
Customer did not leave a comment.
JASON B.
Rating:
5.0
Customer did not leave a comment.
RONNIE P.
Rating:
5.0
Customer did not leave a comment.
CARLO B.
Rating:
5.0
Very nice young man!!!
RALPH P.
Rating:
5.0
Customer did not leave a comment.
nadirah s.
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
JAMES B.
Rating:
5.0
Customer did not leave a comment.
audrey t.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles W.
Rating:
5.0
Customer did not leave a comment.
LINDSEY F.
Rating:
5.0
Service was great
Deborah F.
Rating:
4.0
Dude in the office seemed annoyed that I was questioning things wanting to verify information, after spending 2 plus hours trying to get the truck I reserved a week prior, being switched t a different location because they didn't have a truck to be switched by u-haul to another location that rented the truck for my reservation to someone else and be switched to the hearne location. Be more considerate
Julie I.
Rating:
5.0
This was my best u-haul experience ever! Super clean and efficiently run location! Very professional staff!
LINDA B.
Rating:
3.0
Customer did not leave a comment.
CHANDRA B.
Rating:
5.0
Customer did not leave a comment.
Skylar F.
Rating:
4.0
Customer did not leave a comment.
KENNETH P.
Rating:
5.0
Customer did not leave a comment.
Deborah L.
Rating:
3.0
The service provider seemed frazzled and confused by my questions concerning recording existing damage on the truck. I took photos but could not see that they were uploaded into the record. Your agent seemed upset when I asked him to acknowledge the damage before I left. Also the truck had about 1/8th of a tank of fuel. I asked where the nearest fuel station was and was ignored.
WILLIAM T.
Rating:
5.0
Customer did not leave a comment.
Jimmy J.
Rating:
3.0
They got rats 🐀
lakesha a.
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Overall Experience
Rating:
4.0
Hearne location was ah very decent well maintained facility. And the staff was always friendly and helpful 👍
JEFFREY G.
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Overall Experience
Rating:
4.0
I was charged for fuel when I shouldn't have been Charged, however it was corrected when I notified the store.
ANTOINETTE V.
Rating:
5.0
Eva provided excellent customer service!
GREGORY B.
Rating:
5.0
Customer did not leave a comment.
Calandra F.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
LASHONDA G.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
STEVEN S.
Rating:
5.0
Customer did not leave a comment.
lynne B.
Rating:
5.0
Customer did not leave a comment.
Shannon S.
Rating:
5.0
Very quick and easy to use the staff polite and professional
sam H.
Rating:
5.0
Customer did not leave a comment.
LEMAR H.
Rating:
5.0
Customer did not leave a comment.
ROBIN A.
Rating:
5.0
Very Nice And Helpful
sedonia t.
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First Impressions
Rating:
5.0
Staff was extremely accommodating and helpful, they really helped to make my transport as easy as possible.
ANDREW B.
Rating:
5.0
Aaron was incredibly helpful and so easy to work with. We were running behind and he was so understanding.
Mary Alice A.
Rating:
5.0
Customer did not leave a comment.
MAISHA C.
Rating:
5.0
Customer did not leave a comment.
BRIDGET S.
Rating:
5.0
Love Jacob
MICHEA S.
Rating:
5.0
Very courteous staff
William R.
Rating:
5.0
Everything good
SAMUEL W.
Rating:
5.0
Customer did not leave a comment.
Vivian T.
Rating:
5.0
Customer did not leave a comment.
DEANGELO A.
Rating:
3.0
Customer did not leave a comment.
ASMAR S.
Rating:
4.0
Customer did not leave a comment.
Aussie K.
Rating:
4.0
Customer did not leave a comment.
BRANDON P.
Rating:
5.0
Customer did not leave a comment.
James B.
Rating:
5.0
Customer did not leave a comment.
BRENDA B.
Rating:
4.0
I would have given an excellent rating except that they forgot to put the 12 furniture pads in the trailer before I picked it up.
JON M.
Rating:
5.0
Customer did not leave a comment.
Paul J.
Rating:
3.0
I should not have been charged for fuel. I went out my way to Raceway to add the necessary amount, but the gas hand moved a hair and was only driven 18 miles. Yes, I would like my $14 back. Thx.
COMISHA G.
Rating:
5.0
Customer did not leave a comment.
Connie C.
Rating:
5.0
Customer did not leave a comment.
Tammie C.
Rating:
4.0
Customer did not leave a comment.
KENNETH P.
Rating:
5.0
Positive and very helpful
TIMOTHY W.
Rating:
5.0
Customer did not leave a comment.
Daniel S.
Rating:
1.0
I was charged for a full tank of gas and when I got the vehicle it wasn't even on a full tank
JAMARAI H.
Rating:
4.0
Customer did not leave a comment.
Misty L.
Rating:
5.0
Customer did not leave a comment.
Dinah C S.
Rating:
5.0
Customer did not leave a comment.
LA M.
Rating:
5.0
Nothing to improve
JACKIE S.
Rating:
5.0
Customer did not leave a comment.
JOSEPH P.
Rating:
5.0
First time rental there, and had a great experience. Friendly service from the team, and I was glad to find a source of propane closer to my home. Thx
Scott M.
Rating:
5.0
Everything and Everyone was Great..!! Thanks for All You'll Help...
Stanley P.
Rating:
5.0
Customer did not leave a comment.
JENNIFER M.
Rating:
5.0
Customer did not leave a comment.
Canikki H.
Rating:
5.0
Customer did not leave a comment.
Kanekia B.
Rating:
5.0
Customer did not leave a comment.
David L.
Rating:
5.0
I found no need for improvement. I was greeted immediately upon entering the location and was in and out very quickly. Great Customer Service. I will definitely continue to use this location for all of my moving needs.
Tasha C.
Rating:
5.0
Yes.. I really Appreciated All the Help You'll gave Me.. Thanks/Blessings
STANLEY P.
Rating:
5.0
Mr. Aaron and His Staff Are Welcoming, Friendly and Awesome ...I Would Recommend This U-Haul Storage Facility To Anyone In Need Of Their Provided Services
janet s.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ninya E.
|
Overall Experience
Rating:
5.0
Overall experience was wonderful. Quick and very professional. I would most definitely use this facility again.
CARVETT E.
Rating:
3.0
Stop lying about the price 19.95 my ass I payed 50$ a day and more for taxes you would really come out cheaper renting a truck or van from a rental car agency at least they tell the truth about what they charge. This is a rip off with false advertising no I wouldn't fake on people like that .
Christy A.
Rating:
5.0
Customer did not leave a comment.
Donald M.
Rating:
5.0
Customer did not leave a comment.
Latoyia M.
Rating:
5.0
Customer did not leave a comment.
Jeffrey K.
Rating:
5.0
Customer did not leave a comment.
Shannon W.
Rating:
5.0
Great staff!
Sintrell W.
Rating:
5.0
Customer did not leave a comment.
VERNELL S.
Rating:
5.0
Customer did not leave a comment.
SHANIECE P.
Rating:
5.0
Customer did not leave a comment.
TASHONDA G.
|
Overall Experience
Rating:
5.0
We had the unit for 3 years and never had any problems they even gave us a new more secure lock.
Would definitely use again
mike w.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
yaron h.
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Overall Experience
Rating:
3.0
Customer did not leave a comment.
DIMITRI H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
summers m.
|
First Impressions
Rating:
5.0
I found trying to pay my storage rent from your website a bit difficult. The manager at U-HAUL explained how to navigate through the process.We'll see how it goes next time.
Lorenzo W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHEMIKA J.
|
First Impressions
Rating:
3.0
Was too warm to be considered climate controlled and had a mouse trap inside
David O.
|
Overall Experience
Rating:
5.0
Thank you
Kimberly J.
|
First Impressions
Rating:
5.0
You'll are awesome❗
marilyn t.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
angela s.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
FRANCES C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Allie H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
linda m.
|
Overall Experience
Rating:
5.0
Staff was very courteous and helpful with my questions and didn't rush me. I will recommend this site to my family and friends. I have used another one before but this one is the best one for me.
fRANCES c.
|
First Impressions
Rating:
1.0
I never felt like I've been ripped off before I like I have here. Ripped off
Amanda A.
|
First Impressions
Rating:
5.0
The staff was courteous and helpful.
robert p.
|
Overall Experience
Rating:
5.0
Great place and great customer services
Gay W.
|
Overall Experience
Rating:
5.0
Very clean storage space. The few time I went into the office, the staff was very friendly.
shefelah b.
|
Overall Experience
Rating:
5.0
Nice friendly people
Shreka S.
|
Overall Experience
Rating:
5.0
Very happy with Uhaul as a whole.
Sharon C.
|
Overall Experience
Rating:
5.0
Thanks for being there for me
tony g.
|
First Impressions
Rating:
5.0
Facility nicer than I thought. I never had any problems.
katina p.
|
Overall Experience
Rating:
5.0
We had a great experience and the gentleman had amazing customer service my children and I were very pleased.....
BARBARA B.
|
First Impressions
Rating:
5.0
Your employees are excellent helpful and accommodating thanks