Customer Reviews for U-Haul Moving & Storage of North Tampa

Rating:

5.0

Very busy location. Could use more staff.

Rating:

3.0

The wait was long. The service was not professional and a bit shady.

Rating:

1.0

Better communication within the office. Equipment that I reserved was not available. The truck had to be cleaned out last minute. The check engine light was on before I left the property and It was not communicated that the truck was marking the engine due to the A/C ahead of time. My contract was not closed the day of drop off and I received a notification that I had equipment checked out past the expiration. I also have not received my refund for the dolly that was not provided and the mileage that I did not use.

Rating:

5.0

Great job

Rating:

2.0

Get more professional employees. One employee was decent to me when I returned the truck, but everyone else was rude and very unprofessional. A dog was tied behind the counter ALL day. I'm assuming someone took him out when I wasn't there, but the dog was there I came in the morning and still there that evening. The poor thing was so bored it was chewing a piece of paper. Another thing is now the customer has to do all the work. Upload license, take pictures of the truck, check mileage and gas, etc. I mean I see the benefits of some of that but I would think that might be challenging for some. Bottom line... NO CUSTOMER SERVICE!

Rating:

5.0

Yes I will rent again and send friends and by in the store

Rating:

3.0

Verify gas reading. The truck I had showed an eighth less. When manually change it, system would not accept picture to update it. Inside back of truck, I did not inspect. When got to destination, open back, hit with strong smell of fish. Had to lysol the crap out of it several times before getting rid of smell. Also when first started up truck, engine light was on. Took service guy 20 minutes before coming over to check the codes before giving the ok to continue to take truck. Over all time to obtain truck, just under an hour.

Rating:

1.0

My original reservations were jacked up, had to go to this location due to it. It was a mess and I had to pay out an extra $280 for just the time it took with them sitting for a few hours until it all got sorted out. The gentleman at the store and the wonderful lady in the phone that got me the new reservation had great customer service and very grateful for them! I’m part owner of an hvac company and have to Use your services through our business accounts, I’m considering to never use U-Haul ever again due to this mess. I am a very understanding person, but that office should have been opened like I was told it would be until 6, needed a truck and lots of boxes etc. Thank you, Katie Clemente Kclemente013@gmail.com 813-966-8387

Rating:

4.0

Thanks for being open on thanksgiving!

Rating:

5.0

I am extremely dissatisfied with my U-Haul experience not at the Florida Avenue location but overall since the call center reserved a 15 foot truck and a 15 foot trailer for me to tow a Chevy Silverado 1500 pick up truck back to Orlando and the equipment was not adequate to tow my vehicle. I drove two hours from Orlando to Tampa to pick up these two pieces of equipment at two different locations and I’m extremely angry and frustrated that I was not able to execute on, towing my son truck home. I am expecting someone from U-Haul to call me to confirm a refund of all charges. My phone number is 407–7 18–4587. I have been a U-Haul customer for several decades and I’m so frustrated right now that I am considering not using U-Haul in the future. I look forward to speaking to someone from U-Haul.

Rating:

5.0

It was a great experience from start to finish. I called to make a reservation and the phone attendant was friendly and helpful. I arrived 5 minutes later and the staff in the building helped me in a funny and personable way - so much that I asked if they were hiring because they were having so much fun while helping people! Such a joyous vibe in the building. Overall, service was quick and friendly. Even the dude was super nice when I returned the truck.

Rating:

5.0

Great customer service.

Rating:

2.0

The website wasn't very friendly. My phone couldn't even takes pictures for the check in. My reservation was at 9:30am but it took me 45 minutes to drive off the U-Haul lot

Rating:

5.0

Very helpful! Couldn’t ask for anything more

Rating:

5.0

The minute I walked in Dominic was amazing he is so funny and knowledgeable and quick we had an instant friendship the store was clean and so is the cargo van I definitely will be back thank you so much

Rating:

5.0

The truck had garbage inside when I rented it, so I let the garbage inside as the way I received it

Rating:

5.0

The front desk customer service was mediocre The lot attendant was capable and quick and polite

Rating:

5.0

Muy profesional y entusiasta

Rating:

5.0

Staff member was great, definitely would conduct business with them again

Rating:

3.0

The truck seemed to be having transmission issues. The man that was there when I returned was super unfriendly, never made eye contact, and only responded with one-word answers.

Rating:

5.0

Great customer service coming and going would use them again.

Rating:

5.0

Mother & Sons Moving trusts Uhaul with our rental truck needs. @MOVEwithMOM

Rating:

1.0

Do not use this location they will try to charge you for more than they quote. Go to penske you get unlimited miles for local moving.

Rating:

1.0

You overcharged me for the truck again. I dropped that vehicle off the same day at 330 And the location was closed when it was supposed to be opened and the customer service told me to leave the truck anyway. Now you say I didn't stop it off till morning bullshit. Also I did not go anywhere with that truck except directly to the other location. Your mileage is wrong. Iyou overcharged me last time too saying that I didn't have a one way rental which I did. You guys are scam artists. Either give me my money back or I'm getting an attorney. Frauds

Rating:

5.0

Excellent customer service in the office and outside when picking up. The dolly was installed and verified that everything worked

Rating:

5.0

Amazing staff! Very helpful and kind.

Rating:

5.0

The rep was amazing helpful, polite, and quick. The other reps there were managed to keep communication open with those of us waiting on line. Overall great experience!

Rating:

5.0

You guys rock so keep up the excellent service. No changes needed

Rating:

1.0

The customer service lady at the front was so nasty and rude I wanted to actually take my business somewhere else because of her but I really needed the U-Haul. She was moody, rude, and just made my experience so horrible despite me not saying much to her you could tell she had personal problems going on and taking them all out on me. Which is horrible because i literally didn’t say much to her and little did she know I was effected by the hurricane so I really was depending on the use of the U-Haul to relocate my family and I. I really would appreciate if she had better training because she really made my experience horrible and left a poor taste in my mouth for U-Haul as a company

Rating:

5.0

For me everything it was good.

Rating:

5.0

No milage, cheeper trucks, better maintenance on the trucks maintenance the transmission better

Rating:

5.0

Very professional and excellent customer service.

Rating:

5.0

Nothing

Rating:

1.0

Poor customer service

Rating:

2.0

Customer support? This was by far -10 rating for the worst customer experience that I would always remember. After waiting about 33 maybe 35 minutes to get too the counter, I finally finished getting though that ordeal. Now with the keys to the truck, I go outside searching for truck and guess what...no one to be founded. I see a lady sitting in her personal vehicle smoking. I asked " Do you work here?" She hesitate to respond with the cigarette in her mouth with the ashes hanging from the cigarette. She finally said "Yes" I asked " could you help me find truck # 16459" ...she gets out of her personal vehicle with the cigarette in her mouth to assist me with Vaseline on here arm. What a scene. Now I'm walking behind her smelling a trail of smoke. She insisted to continue smoking while helping me find the vehicle. Another gentleman showed up and pointed to the front of the building " look over there" this gentleman said he couldn't help me because he was on the phone with his mother. Now after trying to complete the truck inspection. I couldn't shut the passenger door. After opening the door, the truck was parked so close to the adjacent truck the door got wedge to the bed of the truck next to the truck assigned. I was able to drive over the curve in front of me to unwedge the passenger door. Terrible experience...period.

Rating:

3.0

I received late notices 3 of the 4 months I used the facility despite setting up autopay initially. It was frustrating to have to go in to office to get it addressed and then it happen again. Other than that, a fine experience.

Rating:

1.0

I ordered moving blankets and didn’t receive them. I turned in the truck almost a day early and wasn’t reimbursed for the blankets, not really concerned about the time, but WTH! Just reimburse me for the things I paid for and didn’t receive

Rating:

5.0

I think they handled themselves very well it took us a little time before we got it but and that's because we had just got hit with a major hurricane and everyone was in need of their service but they took care of us as fast as they could they where very respectful and friendly

Rating:

5.0

Nothing. Everything was top notch

Rating:

3.0

Computer connection was down. No manual paperwork process even though I had all my proof. Had to go through website and process as self service. What happened to pen and paper?

Rating:

2.0

Clean the truck

Rating:

1.0

TENER VEHICULOS EN OPTIMAS CONDICIONES YA QUE EL VEHICULO QUE ME RENTARON NO ESTABA EN OPTIMAS CONDICIONES YA QUE AL LLEGAR A RECOGERLO LA PUERTA TRACERA ESTAB ABIERTA Y SE HABIA MOJADO TODO EL PISO DE LA NOCHE ANTERIOR Y PARA PEOR LA PUERTA NO QUERIA CERRAR TUVE QUE CONTACTAR A EL EMPLEADO DE ESTE LUGAR Y ENTONCES CON UNA PALANCA ABRIERON LA PUERTA Y PARA MAS INDIGNACION MIA LUEGO DE HABER CARGADO MIS COSAS DENTRO DEL CAMION ME FUI A OCALA PARA ESPERAR QUE PASARA LA TORMENTA MILTON Y ESTUVO LLOVIENDO MUCHO TODO EL DIA Y AL LLEGAR A TAMPA DE REGRESO DESPUES DE LA TORMENTA ME PERCATO QUE SE HABIA MOJADO CASI TODA LA ROPA PARTES DE DOS COLCHONESY TODOS MIS ZAPATOS

Rating:

4.0

Location is good, staff is ok but the price was kind of shocking like advertising 39.95 and i end up paying for 2 hours $101 .. very deceiving

Rating:

5.0

Have more agents working the counter.

Rating:

3.0

Vehicle radio didn’t work; vehicle not park where attendant said it would be pick up; one person working counter/check in during hurricane preps (very busy time); photos took a long time to upload at vehicle return

Rating:

5.0

Ok

Rating:

2.0

Equipment I reserved wasn't available, there weren't enough employees to handle the workload, and the truck didn't have a ramp.

Rating:

1.0

I was over charged for a job that took less then two hours to do

Rating:

4.0

This was the most ridiculous experience I've ever had. This is not the fault of the location tied to this survey. I reserved a van online only to find out the location I was given didn't have any available vehicles. I was sent to another nearby location that was closed at noon on a Saturday evening though hours posted were until 5pm. Using your website I was able to locate another vehicle and drive to a 3rd location to find they also don't have any vehicles available. Finally the location on Florida Ave was able to accommodate and they were great. Fix your online system and stop making customers drive all over the city for hours wasting time. I would've rather been told no vehicles were available and tried another day. Based on this experience, I will not recommend uhaul to a friend. Nothing against the store. They were great. I will not recommend uhaul because they can't seem to get inventory on a website to show properly and allow reservations to get booked when there are no vehicles available.

Rating:

5.0

Everything was great

Rating:

5.0

Just make the return process a little bit easier, everything was perfect

Rating:

5.0

Everyone are so nice and helpful

Rating:

5.0

Good costumer service

Rating:

5.0

I was there twice this week and the poor girl was by herself On the 1st and the wait was ridiculous.not her fault, each customer had an issue

Rating:

5.0

Faster service

Rating:

5.0

Very friendly employees!

Rating:

2.0

The parking was very limited along with customer service. U-Haul is too dependent on its app to do the job of customer service reps.

Rating:

4.0

The trailer door rollers needed to be lubricated. It was extremely difficult to raise and lower.

Rating:

2.0

The app is too much. There should be a way to walk in and rent

Rating:

1.0

The rating is for another location not N Florida, that was originally assigned as a drop off - Mattress N Furniture Outlet (U-Haul Neighborhood Dealer). 150 reviews. 11106 N 30th St Tampa, FL 33612. (813) 935-6217 I had horrible experience dropping of the car towing dolly - the person there declined to take it saying there is no space, whereas there was space available. He offered me to take my doily for $20 fee because it is "not his job" and it is "up to him to help me or not" - can you believe that. I had to drop it off at N Florida, which was was great. I suggest that you close the 11106 N location or have another person working there, because the one currently simply declines to do the job.

Rating:

3.0

I waited in line and on hold to be told fifteen minutes later that I could just leave. After having been told that I needed to speak with a particular person.

Rating:

1.0

The staff at the Florida Ave location is very nasty, the front desk staff keeps nasty looks on their faces, and talk ugly to the customers while trying to rush me with my renting process. No forth coming when I asked questions. And mislead me on the fuel & milage which caused me to loose my deposit and more I will never visit this location or Uhaul again without my lawyer

Rating:

5.0

Great people, great service. Not in the best neighborhood though.

Rating:

5.0

None

Rating:

5.0

Gas tank on my rental truck was on EMPTY. First thing I had to do was find a gas station before I completely ran out and got stuck. Suggest you have a policy to make sure there's a quarter of a tank of gas MINIMUM before renting one of your units. Otherwise, all personnel were terrific! Highly recommend this location... I've been renting from here for years!

Rating:

5.0

Using the app was a huge hassle. I would have preferred just working with the person on site. It used to be really easy, now it's a 30 minute process.

Rating:

5.0

Thank you to the staff at this location that were super helpful for me during my time of need. I have no complaints about any worker That worked with me I appreciate all of you. I can’t remember all the names. Somebody give them a bonus.

Rating:

5.0

Amber was a blessing. Good people do good things

Rating:

5.0

Great staff. Very helpful.

Rating:

5.0

The people were so nice & got us in & out quickly.

Rating:

1.0

Staff made it in terribly difficult for anything. Then like the time they wasted mine. I expected better service. And had to wait 3 days to get access to my locker. Change the locks of mine more than once. And as a loyal customer still felt unappreciated.

Rating:

5.0

Moving out 8/6/24 1296 storage units

Rating:

5.0

The facility is top notch with a great family atmosphere!! Kudos to the management staff and the associates!!!!

Rating:

5.0

Have been using uhaul for years and will continue to do so

Rating:

3.0

No comment

Rating:

5.0

Your staff was very kind and thoughtful and I will rent again when needed

Rating:

3.0

I could never go there by myself because of the homeless people I kept seeing in there. The bathroom was dirty and never had toilet paper or paper towels, I’m sure it was because of the homeless. When I was moving out I met Donna who was extremely rude and terribly unfriendly. Other than all of that the unit was clean just not safe.

Rating:

5.0

Keep it up..

Rating:

3.0

Once in the location dropping if my items, we were unable to get out of the exit gate. I went to the office to explain that we tried both cards and that the panel "sounded" like it worked but the gate wouldn't open and that I thought it was a problem with the gate. The woman I spoke with was only half listening as she was busy watching someone on her phone. Her solution was to issue me two new cards. As expected, those cards also did not work. I went back to the office. This time speaking to a different woman, who after having to explain my situation to twice, went it to the "entrance" gate and said "the gate works!". I had to tell her AGAIN that it was the exit gate that was the problem. She then went inside and used the computer to open the gate. This was very frustrating! I really hope the EXIT gate issue gets fixed. Thank you! This was not a good first impression.

Rating:

5.0

The office people are great, extremely helpful. Also Dayna manager was extremely help full and very polite. Would defently recommend this office.

Rating:

3.0

I didn’t have access to the unit after 10pm and that’s when I normally got off work.and need to go by there. The unit wasn’t well lit at all so if I came after sunset, I couldn’t see anything.

Rating:

1.0

This seams to be a scam

Rating:

3.0

I had an issue with the card, trying to get in. Several times was given a new one and still didn’t work was given a new code. It still didn’t work until finally the young lady gave me her own code so I could actually use it to get in I would call the office I Was always referred to customer service. So I believe that should improve. I wasted literally 30 minutes of my time to be able to get into the storage complex. Thank you.

Rating:

5.0

At the desk was professional and on time work. 100%

Rating:

5.0

the facility is clean and the staff is helpful, kind and pleasant- the sign of good management and treatment.

Rating:

5.0

Hello UHaul Corp/Leadership: Mrs. Dayna Rodriguez was wonderful...no wonder the facilities and team that she manages get excellent reviews....I met Mrs. Dayna Rodriguez in person...I was working with a new trainee...Mrs. Dayna Rodriguez reviewed everything...and always with a warm and kind smile...always making sure I was happy and had all my concerns answered...via emails as follow up....Excellent...Thank you Mrs. Dayna Rodriguez...making our relocation to Tampa, FL one less stressful experience. We appreciate your professionalism and compassion. Regards, Lu Pham

Rating:

2.0

Poor

Rating:

5.0

Excellent service staff at check in and check out. Would definitely utilize services for trucks and trailers and storage for future needs. Thank you!

Rating:

5.0

Awesome thank you

Rating:

5.0

Thank you for exterminating because I know I seen over 100 bugs but they where dead and I didn’t bring any nice job on keeping the storage place clean 👍

Rating:

5.0

The staff was very friendly and responsible plus I got my first month free you can't get any better than that I give the management a 10 out of 10

Rating:

4.0

Not at this time

Rating:

5.0

Good excellent customer service

Rating:

2.0

Rat poison in my unit, dead cockroaches near the door, lizards running all over the inside air conditioned units. Do not recommend.

Rating:

5.0

The team provided an excellent experience. Thank you. 5 stars...

Rating:

4.0

The unit itself needs some TLC. The rope handle on the door gave me fiberglass splinters and the ceiling insulation was falling in a place or two, but it was convenient and cheap & I didn’t have any issues

Rating:

3.0

My only complaint is that when I booked the unit in the office the employee told me that there was a “very short set of stairs, maybe five or six” when in reality it was quite a few more. I probably would have chosen a different unit if I knew that.

Rating:

4.0

I SHOULD NOT be receiving 10+ text messages after renting a storage unit that ask me to "rate" the service I received. Got texts all weekend. So effing annoying!

Rating:

5.0

The gentleman who assisted me was very patient, took his time to explain the details so I fully understood the process. Very professional and caring towards customers. He was the only person working the line, but he made everyone feel valued.