Customer Reviews for U-Haul Moving & Storage of North Tampa

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Tampa

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Rich S. on

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Kristina and staff are awesome. Friendly Professional and timely!

Don E. on

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Customer did not leave a comment.

Trina P. on

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The photos to approve regarding condition of truck we totally inaccurate as there were scrapes, scuffs and damage. Steering was awful

Kathleen A. on

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Customer did not leave a comment.

David B. on

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I do not understand why when I made the reservation I was given a pickup location that was closed, and then had a hard time at the second pickup location with them finding the reservation. This caused me valuable time

Cecil M. on

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Courtney Ritz was amazing! She went out of her way to explain every aspect of our rental experience as well as described in detail how to drop off after hour in the event we got back in town after the location closed! I will send everyone to this location!

Inocence F. on

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Myrna N. on

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Rodolfo C. on

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Nothing everything was excellent!!!

cheryl F. on

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Customer did not leave a comment.

Willie N. on

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Outstanding customer service experience. Ms. Ramos went out of her way to assist me. Totally impressed with the way Uhaul took care of me. Thanks again.

JOHN W. on

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Great experience overall.

Colleen S. on

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Shetara F. on

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Christopher A. on

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Just a general note, it would be nice if even the 10' trucks had ramps. While I know that the decks are lower on U-Haul trucks, the lack of a ramp on the 10' size can make loading/unloading of certain items trickier. Please consider adding this feature as standard on all box truck sizes.

Leonard C. on

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Awesome people. very professional and inviting. so nice and accommodating

Diane B. on

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Bette M. on

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My experience is usually good at this place but this time it wasn't. The truck was clean but the truck drove badly. The engine did not change gears easily so it used more gas. Also, they asked me to return the truck at 845 but they were not open so I assumed I was to leave the truck and then they charged me a drop off fee. I think they are trying to find ways to charge more money and they are constantly making changes to their policies and advising you when you return.

Jann M. on

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Easy pick up and drop off. Friendly staff. Good price!

Brianna C. on

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Needs to improve on customer service and be clear on policies and procedures

George B. on

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The computer system was unacceptable. I had set up a reservation for a trailer on line and it indicated that my Outback could tow your 5x8 enclosed trailer. After everything was hooked up, the agent tried to complete the paperwork but the computer said the Outback could not haul that trailer. After about 45 minutes of trying to remedy the situation, and after a call to headquarters to discuss the situation, it was decided to start the reservation all over again. This remedied the situation, but it was very frustrating because I was in a hurry and this started the long day off of the wrong foot.

James R. on

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Leonard C. on

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David M. on

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The trailer I rented was dirty and had broken glass that I didn't notice when picking up. I spent 30 minutes cleaning it before I could load it. Also, the process of picking up and returning trucks and trailers needs work and there is not enough customer parking.

Douglas C. on

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DEV K. on

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Ronald ` R. on

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timothy I. on

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Delora B. on

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Above average

william D. on

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Awesome, can't think of anything you could do better

Mazie L. on

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Customer did not leave a comment.

Jaime R. on

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Ron N. on

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tony A. on

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Thank you and merry Christmas

Kevin P. on

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Amelia S. on

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John S. on

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Megan A. on

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The truck was filthy. Break lights did not work in the truck. Transmission problems. Gas tank problems. The location hooked up the auto transporter incorrectly. When I called the location to let them know about the break lights issues before I had even left Florida they redirected me to emergency road side in Arizona. Wasn’t until I called back that they actually looked up another location near me and sent me there to have the lights fixed. Although the location in Valrico was wonderful and able to help fix the truck it still took multiple hours and put me way behind schedule on my trip which caused many other problems.

Jennifer C. on

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Wonderful customer service and the van I rented was immaculate! The efficiency of pick-up and return was seamless, fast and as promised. I will return to this location in the future without hesitation.

Julie D. on

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Bruce J. on

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Samantha M. on

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Have a better way to check the vehicle in. Also explain what you need to do when checking it in

Rick B. on

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Maritza D. on

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Leslie C. on

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JACOB R. on

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Thank you! Courtney was extremely helpful, and all other staff I came in contact with were very kind and quick to help me.

EMMANUEL O. on

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Andrea M. on

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I had a storage locker at this location for well over a year and I have never dealt with such rude, incompetent people in my life! I couldn't wait to fill my closets and stop paying that enormous bill

Demetris R. on

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Nothing

Max P. on

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I did not interact with any staff there when I returned the vehicle. But when I called to ask how the check-in went, the staff was friendly, patient, and helpful.

Calvin R. on

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Very poor service. I pull up and I had to look for help and when I found someone they had a attitude.

Timothy N. on

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Nothing. Drop off was very simple and fast. Staff follow up was friendly and helpful.

Parthenia W. on

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Customer did not leave a comment.

Brian G. on

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The florida ave. Tampa Fl. Location is run like a well oiled machine.

Albert H. on

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Alexander R. on

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Maikel M. on

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robyn R. on

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When I called and ask if they could help me load the car I wasn’t told there’ was a charge. It wasn’t unit I was almost done I was told it would be 20.00 Not happy

Corey C. on

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Customer did not leave a comment.

CHRISTINA W. on

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Customer service is horrible the wait was over an hour I had 5 people in front of me in it took over an hour to get to the counter the staff are short on picking up uhaul it was one rep working n dropping off it was two but each time the wait was over 25min

Charlene N. on

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Customer did not leave a comment.

Thomas G. on

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Trailer was dirty inside but didn’t really effect me as I was hauling a washer & dryer. Guy who handled the hook up didn’t know the difference between an appliance dolly and a regular dolly or a furniture dolly

Randy M. on

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Customer did not leave a comment.

William G. on

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I was supposed to get pads but I didn't get them

Bruck R. on

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Customer did not leave a comment.

Jamichael E. on

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The Bured to much gas

ABIGAIL M. on

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N/A

Darryl R. on

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Customer did not leave a comment.

William O. on

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Need more desk help to assist customers, and apparently, the computer system needs to be updated to run more efficiently.

David M. on

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Nothing. Everything was excellent.

Jaquana H. on

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VERY UNPROFESSIONAL!!!

Kevin G. on

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Expensive/ But excellent.

Georgetta S. on

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Associates unprofessional

Rowan P. on

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Customer did not leave a comment.

Sharif H. on

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Super friendly, professional, knowledgeable and very efficient staff. Excellent experience .

RAYMOND R. on

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Nice facility

MILO H. on

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I really like this location a lot better than others. The only negative, which has nothing to do with the location is the after hours check in. The location finder doesn't work, and uhaul will charge $20 if you don't do it even though the equipment is returned. Its unfair to customers, almost like racketeering. It should be reevaluated and changed. I had to leave the equipment and come back when they opened, making me late for work for no fault of my own. Its shows a lack of custom care when you call in and there is nothing the can do about it. I would like to speak with someone from corporate about this.

Darryl H. on

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Customer did not leave a comment.

Danny C. on

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The rental went very smooth

Elcy B. on

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Customer did not leave a comment.

Albert B. on

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Our agent was great

Santonja L. on

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Service was fast and courteous. Especially since I did not have a reservation. My sister has used this location in the past, which is what made me come here. From now on I will always and only use this location! Great Job guys!

Debra M. on

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Thank you very much

Elvis C. on

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Nothing. It was a perfect experience. The employee was very professional. Provided quality first class customer service! I rate her service a 12 out of 10.

Robert W. on

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Keeping up with good work

Scott W. on

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Customer did not leave a comment.

Dale H. on

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Great customer service and the truck was very clean and ready for immediate use.

Sheryl B. on

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Customer did not leave a comment.

Jack P. on

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Train and Improve the people that represent your company's name on how to provide a better customer service experience to the patrons.

Ernesto P. on

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Customer did not leave a comment.

Roy T. on

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Great professional but yet fun friendly group tks

jan z. on

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Will use again if needed.

Charles G. on

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Customer did not leave a comment.

Michael Alexis M. on

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Lower your prices because i used the truck for 28 hours and 80 miles and charge me 170 dollars i think its to much!! Do something with the prices they are really high.

Janil G. on

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Customer did not leave a comment.

Priscilla J. on

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My unit was located in an no light zone. I went to get my belonging from the storage and there was a roach inside my box. All my boxes was left outside my home. Having to treat for roaches is no joke

Delbert T. on

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This location was excellent and the people were exceptional. Your survey fails to address, however, that I had a confirmed (day before) reservation at a different location about 8 miles away and when I arrived, via Uber for my rental there was no vehicle for me. Then another Uber ride to this location and I was handled perfectly. The problems I had appeared to be corporate, not local store relayed.

kathy D. on

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N/A.. The process was hassle free-You have a satisfied customer here!

Faye T. on

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Over the phone and inperson contact with personnel has been great.........keep up the good work.

Ashley C. on

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Thanks to Camillar for her friendliness and customer service and making sure I was taken care of. I will continue to use this UHaul for my truck rental needs.

Scott W. on

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Great job

Anquette N. on

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Customer did not leave a comment.

BOBBIE W. on

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Customer did not leave a comment.

Abigail M. on

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Sometimes the wait time is to long before you get service....

Pamela F. on

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Customer did not leave a comment.

joel C. on

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Christopher F. on

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Jim H. on

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Great service here. We had a problem with the trailer running lights not working and they apologized. The folks at this location are very helpful and nice to deal with. Especially the manager.

damon h. on

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Thank you all very much. And I will be using yall again.

Lourdes R. on

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Nice price and places

james s. on

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Kristina as well as her staff are always very awesome to work with.

steven s. on

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Keep up the excellent customer service

jan z. on

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Very friendly and polite. Took the time to answered all questions. I would recommend this place.

Dayron |. on

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Amazing service

Lourdes R. on

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Good service and very professional

Carita F. on

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I t was a very professional approach.

Jonathan V. on

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Great experience. Just a little pricey for storage

Shirley C. on

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Very pleasant experience with Uhaul.

Ron A. on

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The staff was awesome! They were very professional and very helpful. I highly recommend this location.

Oliant Junior S. on

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Above EXCELLENT...

SHerika T. on

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All the employees was helpful and nice

Awni M. on

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Every thing is excellent The staff were owsemoe

JEFFREY B. on

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Great customer service and quick checkin and checkout!! I will recommend this UHaul to everyone!!!

Elton M. on

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There was no light inside the actual storage room, that was the only thing that was inconvenient really.

Manuel M. on

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Very good customer Service.

Norma V. on

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Like the customer service.

William R. on

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Really good people

Stephanie G. on

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A few requirements I wish had been explained prior during phone confirmation instead of once on site deposit charges depends on payment methods and that you have to buy their lock not an option.

JoQuetta W. on

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Great Customer Service

Florance h. on

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Good experience. Thanks.

Ally N. on

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Busy place but they had the truck ready and they appreciate the online reservation and pick process better.

Wally F. on

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It was a pleasure doing business with U-Haul and the staff was excellent

Deborah M. on

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The manager on duty and someone that l called to verify a problem was very unprofessional. I only gave an average because of an older man stepped in and tried to smooth over the manager rudeness.

steven c. on

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Very Helpful staff. Good value for the money

Dan C. on

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Very helpful and friendly.

CHARLES L. on

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As always, top rate. Charlie

DONNA M. on

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Uhaul has always been nice polite and friendly to me

Adele M. on

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No issues with facility or staff!!

Christopher J. on

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Everyone was very helpful.well organized 👍

Adam M. on

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Easy pick up. Easier return. Truck was in great shape and ran well. No issues

Daniel D. on

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The service was exactly what I needed.

michelle w. on

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Ive had a good experience, but find your $10 a month fee for 24hr access steep n inconveinent. Perhaps allow for 3 after hours visits a month before a fee is leveied or similar.

Santonja L. on

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This was a cancelled reservation.

Audrey S. on

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Attentive agents

Joseph A. on

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Great service.

Mike s. on

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Delivery of u-boxes was not on time as promised. Office person stated was “too busy” to return my calls and “didn’t have the number of the delivery driver.” It cost me $135 due to 5 1/2 delay!!

JOE A. on

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This facility was great. The store I rented my trailer in grapevine was not it’s on William D Tate. I filled a complaint and after several calls they didn’t resolve my complaint. So sad!!!

Jessica W. on

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So thanks for spamming my email with 136 emails for this review ._. Waited 3HOURS for the manager to get my box UBox. ONE guy in lobby did EVERYTHING. Manager rude & unhelpful. Jock was the real hero.

MARCI S. on

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I would definitely store here again if needed.