Customer Reviews for U-Haul Moving & Storage of North Tampa

5447 reviews

10415 N Florida Ave   Tampa, FL 33612
(Btwn Bougainvillea & Fowler)

(813) 933-2821

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(813) 933-2821

10415 N Florida Ave
Tampa, FL 33612
(Btwn Bougainvillea & Fowler)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LARRY G. 
Rating:
5.0

Excellent service on delivery, pickup and communication

David G. 
Rating:
5.0

Customer did not leave a comment.

RODNEY P. 
Rating:
5.0

The staff at the Uhaul location at 10415 N Florida Ave were fantastic! Very customer service oriented, made the process very easy for us, and were so great to work with. The location was clean and well run. Great example of well run business w/ great customer service. Will be my new go-to for Uhaul trucks in the future!

Andrea F. 
Rating:
3.0

Customer did not leave a comment.

ADAM B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sadie C. 
Rating:
5.0

Customer did not leave a comment.

Susan W. 
Rating:
4.0

Customer did not leave a comment.

LUIS A.  |  First Impressions 
Rating:
5.0

thank you u-haul.

Aref A.  |  Overall Experience 
Rating:
5.0

Staff every kind and helpful. Made me feel comfortable

Casieenah A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  First Impressions 
Rating:
5.0

It is far too difficult for me to climb stairs with heavy items in a non-climate controlled unit. That is my fault for agreeing to a first available unit on the second floor. An elevator may help a lot of people. Staff was professional and helpful. I enjoy storing items with your location as I have in the past as well.

DANIELLE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSUE M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Dustin B. 
Rating:
3.0

Place is constantly understaffed. Even when you have a reservation, you wait forever. I have rented there 4 times this year and each time is worse than the prior time. I am going to use another location.

RODERICK V. 
Rating:
4.0

Customer did not leave a comment.

Kaitlin B. 
Rating:
4.0

Customer did not leave a comment.

GENE W. 
Rating:
5.0

Very friendly service.

John P. 
Rating:
5.0

Customer did not leave a comment.

roger h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LAKISHA C. 
Rating:
4.0

Maybe just a quick walk around prior to me leaving to ensure the gas tank fullness, etc. Overall, it was a good experience.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL R. 
Rating:
5.0

Customer did not leave a comment.

Victoria V. 
Rating:
5.0

Customer did not leave a comment.

nashalyn M. 
Rating:
5.0

Customer did not leave a comment.

SHEILA J. 
Rating:
5.0

I attempted to return the trailer at Sunset Market neighborhood location as it was the "nearest" to me. I was rudely told by clerk that they would not take trailer. And this was confirmed by manager on the phone. This forced me to drive further into Tampa during rush hour.

Dave H. 
Rating:
4.0

Customer did not leave a comment.

ORY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAWN M. 
Rating:
5.0

Customer did not leave a comment.

Alan R. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Steve Z.  |  Overall Experience 
Rating:
5.0

My first time at this and your Reps Beverly and Christine were absolutely friendly, knew exactly what they were doing, fast and so courteous/helpful to no end. I was very impressed with these two young ladies. Definitely would recommend at this location.

DORIS R. 
Rating:
5.0

Customer did not leave a comment.

Aibelixssa F. 
Rating:
1.0

I had reservation for a 26 footer truck at 12pm. At time of pick up they rented my truck to someone else and They didnt put me in another truck. I called 1800 uhaul and they told me to call dispatcher which they never answered and both times i waited on the call 45 mins. After 2 hrs waiting one of the ladies gave me a 20 footer. I'm really disappointed with this service.

CAMILO P. 
Rating:
5.0

Make sure they know The self check in and out took 5 mins and no line... 24/7. Worth downloading the app and you can even purchase in the store and skip the lines.

Thomas G. 
Rating:
3.0

Customer did not leave a comment.

Neikeishia W. 
Rating:
5.0

The Uhaul staff and team worked really hard at taking care of everyone. UHaul needs to definitely hire more team workers, the staff were doing too many other tasks, and it just did not look good for management. Sincerely William Van Orman Tampa, FL

WILLIAM V. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY C. 
Rating:
5.0

Customer did not leave a comment.

Dan G. 
Rating:
3.0

Alot. I arrived Saturday at 8AM to pick up my truck which was reserved on Wednesday. I was promptly told there was not any trucks available and nothing could be done. The employees seemed to show a lack of concern for the frustration it caused. There were several trucks in the lot but I was told I could not have one as they were reserved already, so was mine but clearly it did not matter. I was eventually given a 26foot truck which was quite inconvenient as it had to park on a residential street to load it because it did not fit in either driveway. I also requested a utility dolly and only appliance dollys were available which proved to be pretty useless for my needs. Overall I was extremely disappointed with the service I received. Only 1 employee in the location truly attempted to resolve the issue by calling the GM to see if I could take one of the larger trucks.

Sergio S. 
Rating:
2.0

Train your personnel better. I was incorrectly charged and no one knew how to correct the charges. They had a meeting to decide if my OEM Ford hitch would pull a 5 X 8 trailer. The Trai itself was dirty with oak leaves and such. Very unpleasant experience I must say. Craig Vogler

Craig V. 
Rating:
1.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Thank you to U-Haul for being a consistent partner of ours at Rebuilding Together Tampa Bay!

Jose G. 
Rating:
5.0

Customer did not leave a comment.

DANAY P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith A. 
Rating:
5.0

Everyone is always professional, courteous, & knowledgeable. The in-town pricing is reasonable. My go-to for hauling solutions.

RuthAnn S. 
Rating:
5.0

Customer did not leave a comment.

NAOMI R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
3.0

The people who work at Uhaul are working hard and are doing what they can, but spending Saturday morning at Uhaul is enough to make you buy your own equipment. U-Haul Corporate needs to hire an operations and IT consulting firm and revamp its entire company. The IT systems and operations at the rental locations are sub-par. The people are doing what they can, but the whole process is very 1995 and sucks. Took me AN HOUR to pick up a trailer AFTER I spent 10 minutes reserving, registering and checking in online in advance, including uploading credit card and drivers license photos. The return process was less of a hassle, but then three days after returning the trailer (same day rental, only had it 8 hours) and being helped by two employees who said I was "good to go", my credit card was charged an extra $180 (three times the original payment) for the trailer I "still had" and that took a couple phone calls to straighten out. U-Haul needs to be acquired by Uber or someone who knows how technology and logistics and customer satisfaction work together in the 20th century.

Darren W. 
Rating:
5.0

Customer did not leave a comment.

Dan G. 
Rating:
1.0

Customer service is horrible here. Equipment was not on my truck. Had to drive back to location to pick up equipment and was STILL charged for the mileage and equipment. Will never go here again.

Justin W. 
Rating:
3.0

This wasn't my original pick up location, I did not appreciate having to drive 30 minutes to get something that I rented 1 mile away.

jim M. 
Rating:
3.0

People inside should still be wearing mask. The pandemic is not over...

Jshon-Paul W. 
Rating:
5.0

Customer did not leave a comment.

LISANDRA G. 
Rating:
5.0

Excelente puedo recomendar a un amigo o familiar

ROSA B. 
Rating:
5.0

Customer did not leave a comment.

MARY K. 
Rating:
4.0

Long line, need to hire more Clerks, particularly for Saturdays.

Edwin O. 
Rating:
3.0

We always rent from here because the equipment is in good condition. However, this site is very busy and needs more help at the front desk. Customers are waiting in line for a long time, with only one person knowing what to do. This should be an excellent location with the right staff.

Eugene B. 
Rating:
4.0

Customer did not leave a comment.

Ilmar T. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

I think the experience was good. The next customer will be satisfied, I believe.

Damien C. 
Rating:
5.0

Customer did not leave a comment.

TIFFANEY C. 
Rating:
5.0

The lady who gave me my rental was very fast and friendly,and a bit over worked,line to the door and by herself,but she did the best she could and I'm grateful.

Alonzo W. 
Rating:
5.0

They were extremely busy yet handled everything professionally in a timely manner

David M. 
Rating:
3.0

Customer did not leave a comment.

Carol G. 
Rating:
5.0

Couldn't adjust driver seat and left side mirros

George O. 
Rating:
5.0

Amazing friendly staff. Great overall.

Jill F. 
Rating:
5.0

Great service at checkin.

MARILYN S. 
Rating:
5.0

They were great

MARK M. 
Rating:
2.0

I waited over 45 minutes to pick up my truck and leave the Uhaul location! I was asked to use my phone to take pictures and verify the dents and scratches on the truck. The U-Haul app crashed and would not work. I then just used my phone and took pictures. I had made a reservation so I could be processed quickly in the morning. There was only one person working the counter when I arrived and waited almost 25 minutes before someone else came to the front to assist.

Daniel D. 
Rating:
5.0

The service is good. Been a customer for over 30 yrs and never had paid mileage on a day rental locally other than that was satisfactory. Still would highly recommend this location on Florida ave by Fowler ave. Thank you to Guillermo for his help and customer service.

Migdalia J. 
Rating:
4.0

I got charged 55 dollars for gas when my gas was the same as I got it and I turned in the truck overnight didn't know where to park it and called their number during the day to ask what to do about returning it at night and was on hold for more than 1 hour each time and never got an answer but then they charged me a 20 fee for parking it in the wrong spot. Terrible service.

JOEL C. 
Rating:
1.0

Using U-Box for my move was one of the single worse decisions I have made regarding moving services. I have made many moves over the years due to my job and this experience with U-Box and in part U-haul in general has been exceeding unpleasant. First off. I had called to schedule these two boxes to be ready for pickup on April 9 in late March. Then I directly call on April 7 to the North Tampa facility to confirm my move on April 9th. They informed me that they can be a little slow at the facility so I elect to schedule the pick up of the boxes at 9:00 AM and received a confirmation text while on the call with the agent. At that call I ask if there would be an issue if my father-in-law picked up the boxes as his truck was equipped with the necessary tow hitch, at this time she informed me that the two boxes would have to be on separate trailers as they do not have any two trailer boxes at that facility so we had to make 2 trips. Less than convenient! Fast forward to the day of the move, we arrive at the North Tampa U-haul facility at 9:00 AM with the attendant on duty stating that they had “No idea, we would be coming to pick up the boxes today.” The attendant needed to see if they could move the boxes at all that day. The attendant did take it upon herself to get a forklift and load the trailer which sounds like a great help until she demonstrated she did not know how to drive a forklift and admitted as much to my father-in-law. Finally 3 hours later than expected my father-in-law arrived. The movers we had hired to unload the boxes had graciously elected to stay and unload the box. It then took an addition 3 hrs to get the second box loaded with another forklift adventure. Similarly our movers stayed and unloaded the second box but we were required to pay for the additional time. All told these U-boxes added additional moving expense and hassle I was not expecting. I have always had successful moves using U-haul trucks and services in the past but these U-boxes and the costumer service surrounding them has greatly affected my view of the company. I don't see myself recommending U-haul and definitely not U-boxes to anyone. Thank you for your time.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Robert A. 
Rating:
4.0

Take care of your employees so they can take care of the customer.

Timothy J. 
Rating:
1.0

Please have more than one person working the front desk. It took me over an hour to pick up a car hauler that I had a reservation for. Everyone was friendly, but the process took FOREVER. I felt like I finished a marathon when I was finally out of there.

Aaron G. 
Rating:
5.0

Customer did not leave a comment.

Keith A. 
Rating:
4.0

Customer did not leave a comment.

PAUL A. 
Rating:
5.0

The location is efficient.

William F. 
Rating:
4.0

They were great just understaffed

DANIEL L. 
Rating:
5.0

The woman that assisted me was wonderful! I can't remember her name!

Jaclyn G. 
Rating:
2.0

This location only had two employees working and the manager, Beverly was wonderful. She was answering the phones booking people in and out and pulling up the trucks, while the guy was pulling them in and cleaning them. Everyone in the lobby was angry. I waited an hour for my turn. I had to tell all the customers in the lobby to stop being angry with her she was trying her best. I believe she had to stop and cry, Beverly. I can't believe how hard she was working, almost by herself. She was great. I shouldn't have to explain to all of your customers that it is not her fault, it is eighteen her bosses fault or the corporations fault we were al waiting so long. I had to Keep an eye on her and tell YOUR customers to stop being mean to her. A higher mama her than hers need to step up and get to hiring ASAP! I was in the phone with uhual four times yesterday with wrong booking that was not my error and I had a horrible experience with this company yesterday!!!!!! My entire Friday was ruined because of this Uhual company and I had to spend my evening sticking up for YOUR manager, watch the video, I dare you...! The general manager needs to step up!!!!!!

DESIREE P. 
Rating:
5.0

Customer did not leave a comment.

WAYNE B. 
Rating:
5.0

You guys are the best!

THERESA M. 
Rating:
2.0

Need to hire more people. To long of wait to order return truck

anil G. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

The service I got from the front desk was really excellent! I wish I remember his name.

Lea V. 
Rating:
5.0

Both the young Lady that set up my contract and the young man that assisted me with the return were courteous and very helpful, the whole process was very smoothe

DOUGLAS G. 
Rating:
5.0

Alex was awesome

TAMANE S. 
Rating:
3.0

Customer did not leave a comment.

Bob A. 
Rating:
5.0

Camilla was very helpful. Could use more people at front desk when busy on weekends.

SONYA T. 
Rating:
5.0

Commillar and Paul were great!

SONYA T. 
Rating:
5.0

The young lady that helped me exceeded my expectations she was kind, charming, sweet and very pleasant to look at. Keep up the good work she deserves to grow in the company her customer services skills were impeccable.

DEREANOUS P. 
Rating:
5.0

I like how they use their phones to check in and out. Fast. I like it.

LEESON A. 
Rating:
3.0

The inside of the back was dirty I had to sweep it out before I could put my belongings in. The back of the truck to pull down to close was stuck at the top, it took my son 45 minutes to a hour to finally let it down. The last Uhaul rental in February the back inside rain water had gotten into the truck and wet some of my items, I was not to happy with that.

veronica T. 
Rating:
5.0

Customer did not leave a comment.

Rosa Alexandra R.  |  Overall Experience 
Rating:
5.0

Fix the app, had to go in to finish the check out. Check out was easy but surprise to find a convenience charge if dropping off outside of operating hours when the purpose of app check in is to avoid inconveniences. Then the checkin process was strangely simplistic without any contact with employees. Made no sense why it had to be done during hours.

Curt G. 
Rating:
4.0

It would be awesome if customers were able to return the u-haul when finished and put the key in a drop box.

REGINA B. 
Rating:
5.0

Friendly staff

Jason M. 
Rating:
1.0

Need more associates my reservation was cancelled because it took too long to check me in I was 30 minutes early. The uhaul.com/share to return truck did not give an option to return. The associated could not help they were closed. Worst experience I have ever had

DARLENE B. 
Rating:
4.0

Have more service clerks available to minimize a long line and wait period.

Lorenzo B. 
Rating:
5.0

Customer did not leave a comment.

LATANGALENA E. 
Rating:
2.0

Although the staff was helpful, the situation was a disaster. I made a reservation on line for the biggest storage unit and when I got there the storage unit I reserved was already occupied. This caused me to have to get a smaller unit which makes my life more hectic than it already is, due to having to pull everything out each time I want something out of the unit. Not only that every time I book something with Uhaul the name that shows up on my reservation which is not my name but it is all my information every time the staff has to go in and fix it so it can reflect my name. It would seem as though it could be permanently fixed by now but it is not.

leisan t.  |  First Impressions 
Rating:
4.0

More desk help

Frances J. 
Rating:
5.0

Excellent experience from start to end. Definitely will use service if needed again. Thank you!

Sonia S.  |  Overall Experience 
Rating:
5.0

Fast and easy. I had great customer service

JOMALIEL B. 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tasha M. 
Rating:
5.0

Customer did not leave a comment.

NAOMI R.  |  First Impressions 
Rating:
4.0

The guy that helped me was very thorough, set all expectations and was friendly as well. Great service

DESHANA J. 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO P. 
Rating:
5.0

Customer did not leave a comment.

NAOMI R. 
Rating:
4.0

Customer did not leave a comment.

Cliff M. 
Rating:
5.0

Customer did not leave a comment.

JOSE B. 
Rating:
1.0

Rats running around moved in and moved right out

LaRissa R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michelle R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

walter b.  |  Overall Experience 
Rating:
5.0

I appreciate all your patience, for I was in a unique situation!! Thank you guys very much!!

Eddie N.  |  First Impressions 
Rating:
1.0

I was giving the wrong unit twice, both in which I moved in and had to move out within a hour. Then I was told to go to another location. When I tried to leave my gate code didn't work. When I finally got out of the gate and arrived at the next facility, my coffee didn't work to get into the facility. By this time the physical office had closed, so I was forced to keep the Uhaul over night because I did not have access to a storage unit.

CHERRELLE V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie H.  |  Overall Experience 
Rating:
4.0

The gate opener was consistently difficult to operate.

Allen S.  |  Overall Experience 
Rating:
4.0

I was pleased with my experience with the staff they were pleasant and helpful. Loved the security

Anthony P.  |  Overall Experience 
Rating:
5.0

NO COMPLAINTS FROM ME😎😀😁

Allison N.  |  First Impressions 
Rating:
5.0

Staff was amazing and very helpful. Made the move in process very easy, after driving for 4 days all I wanted to do was get rid of all of my stuff and the trailer attached to my car!!!

Mariana E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LUIS V.  |  First Impressions 
Rating:
5.0

Good customer service

Norma V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donald W.  |  Overall Experience 
Rating:
1.0

when I opened the storage I rented I was surprised by a large concrete pillar that supports the roof this unit should never be offered

Acir R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yasser Z.  |  First Impressions 
Rating:
5.0

All good keep up the good work

Willie D.  |  Overall Experience 
Rating:
5.0

Perfect to store my stuff. Very clean, and had a great staff if I had any questions..

rick p.  |  Overall Experience 
Rating:
5.0

Excellent experience!!!

MOHAMMED I.  |  Overall Experience 
Rating:
5.0

The people at this facility were friendly and fun. It's convenient and easy to access.

TINA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

america r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Margaret J.  |  Overall Experience 
Rating:
4.0

Very short staffed every time I went in.

Denise L.  |  Overall Experience 
Rating:
5.0

The storage facility was clean and well maintained and easily accessible. But the representative I worked with to check in was a bit rude when I explained that I already had a disk lock and did not need to purchase one. Additionally I was a bit confused with the insurance. I added it on for my first month and asked if I could take it off for the second to save a bit of money since for the second "month" as I will only be in the unit for three additional days. At this point I was told the insurance was mandatory even though it is billed as optional when I selected the unit online. It's completely fine if I need to have the insurance I was just a bit confused as that was the first time I heard it referred to as required.

Samantha B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvonne B.  |  Overall Experience 
Rating:
5.0

The Staff was VERY helpful and understanding and helped me tremendously. These are hard times for everyone, and you all were more than accommodating. Thanks so much. God Bless!

Marc L.  |  Overall Experience 
Rating:
2.0

I felt cheated by a unit with steel column taking up approx 4 square feet in almost dead center of my floor and was given a paltry discount which took 3 months to finally be given. And then when I was I think 6 days late moving out they tried to charge me for an entire month. Then Katrina told me to talk to Marcus to settle it , he gave me a price of half a month , a week more than I used , and then they sent me a bill for another half month even after I moved out a week before the half month I paid for . My worst experience with U Haul in over 50 years of dealing with them .

William S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariela S.  |  Overall Experience 
Rating:
5.0

All the staff are down to earth and will work with anyone no matter what

Shawn j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerry g.  |  First Impressions 
Rating:
5.0

Dayna Was great and really helpful helping me with storage

Francisco G.  |  First Impressions 
Rating:
2.0

Kept raising my rates

Leonard T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Franky O.  |  Online Move In 
Rating:
5.0

Forgot the lady employee’s name. She was so patient and kind. She came over twice to the security system I was having problems with. I do appreciate good service she went beyond 5 stars!

Elaine H.  |  First Impressions 
Rating:
5.0

Young man most helpful in explaining the workings of my hookup of car & trailer. Forgot his name Joshua?

Elaine H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margaret J.  |  First Impressions 
Rating:
5.0

Need s 24 hour access

Anthony M.  |  Overall Experience 
Rating:
5.0

Beautiful, secure and well maintained storage facility. Exceptionally clean!

diane r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jayde b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angela E.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Fernando D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTOINETTE B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas L.  |  Overall Experience 
Rating:
5.0

The staff are really great! They are all so very helpful and friendly.

Francis C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victoria F.  |  Overall Experience 
Rating:
5.0

The staff at this location were great! I had just arrived in town and was exhausted from drive and wanted to get unit and unloaded quick. All of staff were professional and very polite. It’s like they determined to make sure my experience was great. Thanks to all! Very pleased with my first experience with U-haul storage facility.

Francis C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Barbara K.  |  Overall Experience 
Rating:
5.0

It's all good, no more comments...

Oliant Junior S.  |  Overall Experience 
Rating:
3.0

I did not like the three steps from the street entrance to the storage unit. It caused me a lot more moving work. I also didn't like the fact that you raised the price without notification

steven c.  |  Overall Experience 
Rating:
5.0

I had a great experience, everyone was always helpful too

Krista R.  |  Overall Experience 
Rating:
4.0

I appreciate them they called me if something went wrong with my storage unit too which was great because it tells me they are alert

Nashali v.  |  Overall Experience 
Rating:
3.0

Above average

Delora B.  |  First Impressions 
Rating:
1.0

I had a storage locker at this location for well over a year and I have never dealt with such rude, incompetent people in my life! I couldn't wait to fill my closets and stop paying that enormous bill

Andrea M.  |  Overall Experience 
Rating:
4.0

N/A

ABIGAIL M.  |  Overall Experience 
Rating:
1.0

VERY UNPROFESSIONAL!!!

Jaquana H.  |  First Impressions 
Rating:
5.0

Expensive/ But excellent.

Kevin G.  |  Overall Experience 
Rating:
5.0

Nice facility

RAYMOND R.  |  Overall Experience 
Rating:
5.0

Will use again if needed.

jan z.  |  Overall Experience 
Rating:
2.0

My unit was located in an no light zone. I went to get my belonging from the storage and there was a roach inside my box. All my boxes was left outside my home. Having to treat for roaches is no joke

Priscilla J.  |  Overall Experience 
Rating:
5.0

Thank you all very much. And I will be using yall again.

damon h.  |  Overall Experience 
Rating:
5.0

Nice price and places

Lourdes R.  |  Overall Experience 
Rating:
5.0

Kristina as well as her staff are always very awesome to work with.

james s.  |  Overall Experience 
Rating:
5.0

Keep up the excellent customer service

steven s.  |  Overall Experience 
Rating:
5.0

Very friendly and polite. Took the time to answered all questions. I would recommend this place.

jan z.  |  First Impressions 
Rating:
5.0

Amazing service

Dayron |.  |  Overall Experience 
Rating:
5.0

Good service and very professional

Lourdes R.  |  First Impressions 
Rating:
5.0

I t was a very professional approach.

Carita F.  |  First Impressions 
Rating:
4.0

Great experience. Just a little pricey for storage

Jonathan V.  |  Overall Experience 
Rating:
4.0

Very pleasant experience with Uhaul.

Shirley C.  |  Overall Experience 
Rating:
5.0

The staff was awesome! They were very professional and very helpful. I highly recommend this location.

Ron A.  |  First Impressions 
Rating:
5.0

Above EXCELLENT...

Oliant Junior S.  |  First Impressions 
Rating:
5.0

All the employees was helpful and nice

SHerika T.  |  First Impressions 
Rating:
5.0

Every thing is excellent The staff were owsemoe

Awni M.  |  Overall Experience 
Rating:
5.0

Great customer service and quick checkin and checkout!! I will recommend this UHaul to everyone!!!

JEFFREY B.  |  First Impressions 
Rating:
3.0

There was no light inside the actual storage room, that was the only thing that was inconvenient really.

Elton M.  |  Overall Experience 
Rating:
5.0

Very good customer Service.

Manuel M.  |  First Impressions 
Rating:
5.0

Like the customer service.

Norma V.  |  First Impressions 
Rating:
5.0

Really good people

William R.  |  First Impressions 
Rating:
4.0

A few requirements I wish had been explained prior during phone confirmation instead of once on site deposit charges depends on payment methods and that you have to buy their lock not an option.

Stephanie G.  |  First Impressions 
Rating:
5.0

Great Customer Service

JoQuetta W.  |  Overall Experience 
Rating:
5.0

Good experience. Thanks.

Florance h.  |  Overall Experience 
Rating:
5.0

Busy place but they had the truck ready and they appreciate the online reservation and pick process better.

Ally N.  |  Reservation 
Rating:
5.0

It was a pleasure doing business with U-Haul and the staff was excellent

Wally F.  |  Overall Experience 
Rating:
2.0

The manager on duty and someone that l called to verify a problem was very unprofessional. I only gave an average because of an older man stepped in and tried to smooth over the manager rudeness.

Deborah M.  |  Reservation 
Rating:
5.0

Very Helpful staff. Good value for the money

steven c.  |  Reservation 
Rating:
5.0

Very helpful and friendly.

Dan C.  |  Overall Experience 
Rating:
5.0

As always, top rate. Charlie

CHARLES L.  |  Overall Experience 
Rating:
5.0

Uhaul has always been nice polite and friendly to me

DONNA M.  |  Overall Experience 
Rating:
5.0

No issues with facility or staff!!

Adele M.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful.well organized 👍

Christopher J.  |  Reservation 
Rating:
5.0

Easy pick up. Easier return. Truck was in great shape and ran well. No issues

Adam M.  |  Reservation 
Rating:
5.0

The service was exactly what I needed.

Daniel D.  |  Overall Experience 
Rating:
4.0

Ive had a good experience, but find your $10 a month fee for 24hr access steep n inconveinent. Perhaps allow for 3 after hours visits a month before a fee is leveied or similar.

michelle w.  |  Reservation 
Rating:
1.0

This was a cancelled reservation.

Santonja L.  |  Reservation 
Rating:
4.0

Attentive agents

Audrey S.  |  Overall Experience 
Rating:
5.0

Great service.

Joseph A.  |  Overall Experience 
Rating:
1.0

Delivery of u-boxes was not on time as promised. Office person stated was “too busy” to return my calls and “didn’t have the number of the delivery driver.” It cost me $135 due to 5 1/2 delay!!

Mike s.  |  Overall Experience 
Rating:
5.0

This facility was great. The store I rented my trailer in grapevine was not it’s on William D Tate. I filled a complaint and after several calls they didn’t resolve my complaint. So sad!!!

JOE A.  |  Overall Experience 
Rating:
1.0

So thanks for spamming my email with 136 emails for this review ._. Waited 3HOURS for the manager to get my box UBox. ONE guy in lobby did EVERYTHING. Manager rude & unhelpful. Jock was the real hero.

Jessica W.  |  Overall Experience 
Rating:
5.0

I would definitely store here again if needed.

MARCI S.  |  Overall Experience 
No reviews have been submitted for this location.

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