Customer Reviews for U-Haul Moving & Storage of North Tampa

5,845 reviews

10415 N Florida Ave   Tampa, FL 33612
(Btwn Bougainvillea & Fowler)

(813) 933-2821

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(813) 933-2821

10415 N Florida Ave
Tampa, FL 33612
(Btwn Bougainvillea & Fowler)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KEYDI C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

GERARDO B. 
Rating:
5.0

Customer did not leave a comment.

Eleida P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Heather B. 
Rating:
5.0

All good

GEORGE R. 
Rating:
5.0

Just keep it Consistent 💪🏽

Robert R. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
5.0

Customer did not leave a comment.

CINDELL A. 
Rating:
3.0

Someone from this location said they would reach out to the place we picked it up in land o lakes and they let our complaint go unattended, even after I have called and reached out multiple times.

Rebecca A. 
Rating:
5.0

Customer did not leave a comment.

EDWIN G. 
Rating:
4.0

Customer did not leave a comment.

ABBAS K.  |  Overall Experience 
Rating:
1.0

Bad customer service. I would not go back nor recommend anyone to this location

WILSON G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

KIMBERLY K. 
Rating:
5.0

Customer did not leave a comment.

KENNETH J. 
Rating:
5.0

Customer did not leave a comment.

STUART H. 
Rating:
4.0

Customer did not leave a comment.

TERENCE D. 
Rating:
5.0

The lady at the service counter was very good and helpful! 😊

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

SONIA L. 
Rating:
1.0

I got charged a $20 after hour service fee. My rental wasn't due back until 12pm Tuesday. I returned it around 8:30pm Monday. I logged on the uhauls site to return, and it was not letting it go through because of the privacy on my IOS. I turned off my privacy and it still wasn't going thru. It also shows that they received the keys at 7:04am Tuesday morning, so I clearly returned my keys before time. I would like my $20 refund because I complied with everything I was supposed to on my end. Please let me know when my $20 refund has been refunded to my card. Thank you

EUGENE W. 
Rating:
5.0

There were differences on time and schedule appointments but store was kind.

Gwendolyn S. 
Rating:
3.0

Hire more help!!!!!!!!!!!!!

STEPHEN K. 
Rating:
5.0

Customer did not leave a comment.

Ann P. 
Rating:
5.0

Easy. The entire process was quick and easy. Your staff was very knowledgeable and made the experience stress free.

STEVEN B. 
Rating:
5.0

Friendly and easy to talk to customer service. Honestly one of the better locations I have been to. Thank you to you and your employees.

PATRICK G. 
Rating:
4.0

Customer did not leave a comment.

ERIK K. 
Rating:
1.0

Customer did not leave a comment.

CARLOS S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
3.0

Very unprofessional to take pictures of customers with random cell phones

Reginald B. 
Rating:
5.0

Customer did not leave a comment.

Kelley G. 
Rating:
5.0

The young guy who helped was professional and very helpful.

SELENA S. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA D. 
Rating:
5.0

Customer did not leave a comment.

VIENGPRASEUT V. 
Rating:
5.0

Customer did not leave a comment.

karla M. 
Rating:
5.0

Customer did not leave a comment.

NOLYSBERTO J. 
Rating:
5.0

The service is excellent

ARIEL C. 
Rating:
1.0

On 10/11/21 I rented a 15' truck. The return of this rental was WORSE Experience of my life!!!

MARY S. 
Rating:
1.0

I specifically asked about returning a trailer after hours and anything I needed to know because I've never returned a trailer late, only trucks. I was told, and I quote, “just leave it on the side of the building where you can marked equipment returns.” I asked if there was anything else I needed to know or do and was told no. I got charged $20 extra for doing that. Thanks for not telling me WHEN I ASKED SPECIFICALLY that there was an extra charge which was 30% more than the daily rental.

John K. 
Rating:
5.0

Me encantan U Haul muy excelentes

Juana R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN P. 
Rating:
3.0

Wheel strap was so worn out it broke while strapping my car down.

TIMOTHY M. 
Rating:
5.0

I can always count on you guys., And I love that fact.

CALEB Q. 
Rating:
5.0

Customer did not leave a comment.

YARIEL P. 
Rating:
5.0

Customer did not leave a comment.

Elliot S. 
Rating:
5.0

Customer did not leave a comment.

LEILY V. 
Rating:
1.0

I sold me had to be cut off by a locksmith before I could move in it cost me extra $200 with the mover because of the delay and $100 for the locksmith. No one would come over to the unit and help me. One month after I moved in I got a email saying I had the inappropriate lock I was locked out of my storage unit. And I just recently got another email telling them it's urgent I need to contact them they didn't like the way I locked my unit. Will never rent from U-Haul truck or a storage unit again

Holly S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATTIE B. 
Rating:
5.0

Excellent service at the rental counter by Cecilia. The most outstanding service was by the young man in the return lot. Trey(?) has a great future with his personality. He is years ahead of his age. Thank you to both of them

JOHN K. 
Rating:
5.0

The GM drove all the way to Ocala to get the hitch when it was back ordered for over two weeks! Thank you U-Haul and the 19-year experienced technician who put it in.

melinda S. 
Rating:
5.0

Thank you for such efficient and helpful service.

Gail S. 
Rating:
1.0

Very disappointed with the customer service offered at this location, no common sense used. They made me struggle finding a place to drop off the truck in the middle of the night at my final destination because they did not provide me with a drop off location. I rented a one-way truck but they in the system rented an in-town truck which created a nightmare. If they would've listened to me when I told them I needed a one-way truck things would've been different. They told me to call 800-go-U-Haul to find a location near me, which no one answers after hours. After calling that number many times, dealing with a loop menu finally someone answers the phone around 11:30pm and can't help me find a drop off location. This was ridiculous. I've rented enough trucks from U-Haul to understand their process and I knew from the beginning that something didn't add up. I googled locations near me, and I dropped off truck at a nearby location with a drop off box. The next morning I called U-Haul to let them know, the customer service representative on the phone was super friendly and helpful, no big deal she said all is good. The next day I've got a call from another person at U-Haul stating that dropping off the truck at that location wasn't authorized and I have to physically go there and remove to a different location, or I'll be charged more money. Of course I didn't fall for that and fought back. All this non sense could've been avoided if they would've done their job from the beginning. Too stressful for no reason. Use common sense people, common sense that's all I ask.

JORGE L. 
Rating:
4.0

Customer did not leave a comment.

SHANNON S. 
Rating:
5.0

Very easy to deal with. No surprises on bill.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

The assistant manager was great! She needs a raise if i might add very professional and resourceful all with a smile on her face! Amazing

Talicia N. 
Rating:
2.0

One employee refused to do 1 more hook up of a trailer because he was going home. The people that checked me out called me 20 minutes after asking me to come back because they forgot to check me out (I was already on the interstate). I asked for a regular dolly and received an appliance dolly which was useless….Just no organization whatsoever.

TRACI B. 
Rating:
3.0

Mileage prices are way to high

ECKATIMBA G. 
Rating:
5.0

Excellent customer service

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
4.0

Hire more employees

NEKAI D. 
Rating:
5.0

Customer did not leave a comment.

Dustin N. 
Rating:
5.0

We had an excellent experience. The gentleman working there was exceptional. Thank you.

Orlando O. 
Rating:
1.0

There's a blonde lady that works here with acne scars all over her face. She is totally useless. Would not help me until someone else came and helped. She was clueless about everything and then acted like it was my problem.

FARAH F. 
Rating:
5.0

I LOVED the neighborhood item area idea. We could really use trash cans but there were none onsite or employees and no one ever answered the phones.

DONNA W.  |  Overall Experience 
Rating:
1.0

Give my overcharged money to me!

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Janis B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
4.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

Mildred L.  |  First Impressions 
Rating:
5.0

All good

YOANDEL P. 
Rating:
3.0

Don't know too much aggravation. People on the phone seems to lie about what u-have and they don't, I asked for a 10x by 15x storage space and Quinton took the information for this and when I got there I was told that you don't have it and was shown the setup of the difference between a 10x 10 and 10x15 charged for something they didn't have too too many lies, frustrated my day the storage room is too small that I had to settle for never again too too many lies as if they are trained to lie to customers. Whenever I get out of this storage room I'm renting, this business was bad for me never again.

GENA B. 
Rating:
5.0

When I picked up the vehicle the gas was below the original return amount. So when I returned the vehicle I ended up paying more to replace the gas during my rental.

MAX V. 
Rating:
5.0

AMAZINGLY smooth operation. Very impressive.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

The service here was outstanding! I will come here every time from now on.

Kathryn H. 
Rating:
3.0

Customer did not leave a comment.

Curtis H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Glenn D.  |  Overall Experience 
Rating:
2.0

The worker Tre was a very nice young man and helped us a lot!!! But not the female worker

Hector G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William M.  |  Overall Experience 
Rating:
5.0

Rep was very helpful when picked up in Tampa location

JANET D. 
Rating:
5.0

Exceptional service! The young man helping me was incredibly kind and quick to get my reservation and paperwork completed quickly. If I knew his name, I would let management know what an outstanding employee they have in him.

APRIL T. 
Rating:
5.0

Customer did not leave a comment.

Clark J. 
Rating:
3.0

Not happy with uhaul service automation horrible will not use again

David M. 
Rating:
4.0

Customer did not leave a comment.

Penny C. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Very Friendly staff, best UHaul service I have experienced.

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

JEAN C. 
Rating:
4.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

I will definitely be back again

THOMAS O. 
Rating:
5.0

Fácil rápido.. y la persona q me atendieron muy Amable

Ivonne A. 
Rating:
5.0

Dry nice staff

Ayrica M. 
Rating:
5.0

Customer did not leave a comment.

DMYTRO B. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
3.0

I reserve a unit at one location, when I arrive, they said its not available, they send me to another location that had a 10x10 unit. Which was further away, meanwhile I rented a uhaul truck prior which increased my mileage and expenses. I was on Budget and it through me off.. I shouldn't have to pay for extra mileage/gas/fees when I scheduled accordingly to my home. I should get refunded. 862 201 9322 if u can call me if this is possible.. See notes on reservation..

Sabrina D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HERBERT C. 
Rating:
2.0

If the location doesn't want equipment returned after hours they should not accept reservations or post a disclaimer saying they can't accept equipment after hours instead of charging you extra as you return the equipment. Especially when it's in the allotted rental window.

ALFREDO P. 
Rating:
5.0

Customer did not leave a comment.

Pritam M.  |  Overall Experience 
Rating:
5.0

Perfect return experience. No line, quick, no issues

Richard R. 
Rating:
5.0

The staff and the service exceeded my expectations. Definitely would recommend it.

YARIZA M. 
Rating:
5.0

Customer did not leave a comment.

Susan J. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
4.0

This was the filthiest piece of equipment I have ever rented from U-Haul. In addition both seats were covered with some kind of animal hair, when I got out from my shoulders to my legs covered in animal hair - it was not a good experience Uhaul. You should sell that truck and raise your standards of acceptability l.

Brenda A. 
Rating:
3.0

Some of the staff was friendly, and the other just looks you up and down. Never answered any questions.

Maria W.  |  Overall Experience 
Rating:
5.0

The young lady who assisted me was professional, friendly, and knowledgeable. I had Never rented a storage unit before. I had Many questions which she knew all the answers. The unit itself was clean. I did see a rat container thingy to capture rodents as soon as I stepped in the unit. It definitely wasn't something I expected. But I guess I should be glad they have it. I am very satisfied with my unit and the cleanliness of the entire site.

kathleen b.  |  First Impressions 
Rating:
1.0

They put afterhour charges, wrong location charges, overall fees was exceeding rental payment.

DMYTRO B. 
Rating:
1.0

Extremely disappointed that I was charged for three days instead of two. I will have to raise my issues with the branch manager

JOEY P. 
Rating:
5.0

Customer did not leave a comment.

Annette A. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE F. 
Rating:
1.0

Old truck and one windshield wiper blade fell off during a heavy rain in an area there is nothing. I almost had a car accident.

FRANCISCO R. 
Rating:
4.0

Truck was clean inside the cabin but the truck itself had some problems. The low air pressure in the tires light remained on the whole trip. The left turn signal was falling out of the slot. They had to tape it in. The gas level was not the same on the paper then it was inside the truck. And most troubling thing was the alignment was off and I had to fight the steering from pulling to the right. If I let go of the wheel the truck went to the right big time.

GEROGINE D. 
Rating:
5.0

Customer did not leave a comment.

Lindley H.  |  Overall Experience 
Rating:
5.0

I was glad to find the unit size that I needed immediately but I would have liked to have found one closer to my residence

Clem B.  |  Online Move In 
Rating:
5.0

The staff members were great and willing to help, but the storage units were on the smaller size because the ceiling is only 6 feet tall. I ended having to get a second unit which doubled my monthly cost.

Lidio R.  |  Overall Experience 
Rating:
5.0

The crew was absolutely helpful, they attended to every one of my requests. They made my move a great experience overall. I highly recommend this location to anyone that's looking for moving or storage needs.

Pritam M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Abigail M.  |  First Impressions 
Rating:
4.0

A young man, Tray Davis, was exceptional.

Mikayla S.  |  First Impressions 
Rating:
2.0

I made my reservation almost a month ago and when I arrived at the location, I was first informed the computers were down and I had to wait roughly one hour for them to come back up. When they finally came back up I was informed by the shift manager, there were no storage units available. I attempted to contact the store manager, but had no response. I next tried to contacted the GM from my cell a couple times to hopefully have the issue resolved, but no luck. I next attempted to call the GM from the store phone and she answered. I explained to her my situation, and she informed me she would make a call to the manager on shift, but never did. The GM was no help at all and never contacted me back to give me an update. Luckily one of the gentleman at the store noticed how frustrated I was because I was waiting for an hour for the computers to come back up and to then be informed there was no storage available. I also had a trailer to return and limited time and he luckily found me another storage unit. This was by far the worst UHAUL experience yet. Only good news was the gentleman on shift came through in the end!!!

JAMES A.  |  First Impressions 
Rating:
5.0

Excellent services great facility good staff including mr Rene Garcia Very helpful guy 👍👍👍

ANGELA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonita G.  |  First Impressions 
Rating:
3.0

The direction to the new storage unit wasn't user friendly. As a long term an a loyal customer, had the worst with uhaul employees. Please review my may many messages. Please advise, Andrea 813-900-4619

ANDREA D.  |  First Impressions 
Rating:
4.0

There were a couple of issues with my reservation. I booked the 1st week of July. However, when I arrived for my check-in I was told the storage unit I booked wasn’t available. The unit I was given in replacement was smaller then I booked. At the end of the day I was still able to fit my things miraculously. The store was able to rectify the situation at the end of the day as well. The associates at this location were super understanding and helpful but the process could of been smoother.

Angeline S.  |  First Impressions 
Rating:
2.0

The reason for this rating is because i made my reservation three weeks before my arrival. When I got there the front person said they can see my reservation was made on 7-12-2021 but someone gave the stroage to someone else. So I was ask to return the next Day because the manager was all ready gone and they didn't had any storage available. To make the story short I'm not a happy camper

Juan V.  |  First Impressions 
Rating:
3.0

The storage locker was up some stairs. Very inconvenient. They also made it sound like the unit was split level. It wasn't. It made my move in harder than it had to be.

Cliff H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lindley H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daron I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ERICK S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LUIS V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony P.  |  First Impressions 
Rating:
5.0

Such amazingly friendly and helpful staff!! I loved the convenience and am so thankful for such a pleasant experience!!

Morgan P.  |  Overall Experience 
Rating:
5.0

Thank you for calling when I did not place the lock correctly and friendly due date reminders.

Barbara P.  |  Overall Experience 
Rating:
5.0

EVERY TIME I GO AND RESERVE A UHAUL TRUCK, AND OR NEED A STORAGE UNIT THE EMPLOYEES ARE NICE, FUNNY AND VERY MUCH PROFESSIONAL, AND THE PROPERTY IS VERY CLEAN IN MY BOOK BUT SOMETIMES THERE IS A LONG LINE BUT I PREFER THIS LOCATION IT'S VERY CONVENIENT FOR ME AND MY NEEDS THANK YOU UHAUL . IF I NEED THESE SERVICES AGAIN I WILL BE BACK GET THAT☺😊😀☺

Allison N.  |  Overall Experience 
Rating:
3.0

I was unhappy with my exit. I live out of state I sent my daughter to get my stuff out. I spoke with the staff. I was never told I had to be present or take pictures. No one helped my properly. They were promises made none kept.

Keisha M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan M.  |  Overall Experience 
Rating:
5.0

Thank you!

Brian P.  |  Overall Experience 
Rating:
5.0

Great everything was

Earl k.  |  First Impressions 
Rating:
5.0

Never rented a storage unit before and was nervous but this was great. I also really liked the mobile process so I could skip the lines.

Ashley H.  |  Online Move In 
Rating:
5.0

Accessible, clean, secure

ABBAS K.  |  First Impressions 
Rating:
5.0

Thank you!! Now happy to be in my new home 😍

pamela m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ADAM B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LUIS A.  |  First Impressions 
Rating:
5.0

thank you u-haul.

Aref A.  |  Overall Experience 
Rating:
5.0

Staff every kind and helpful. Made me feel comfortable

Casieenah A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  First Impressions 
Rating:
5.0

It is far too difficult for me to climb stairs with heavy items in a non-climate controlled unit. That is my fault for agreeing to a first available unit on the second floor. An elevator may help a lot of people. Staff was professional and helpful. I enjoy storing items with your location as I have in the past as well.

DANIELLE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roger h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ORY W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steve Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANAY P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NAOMI R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosa Alexandra R.  |  Overall Experience 
Rating:
2.0

Although the staff was helpful, the situation was a disaster. I made a reservation on line for the biggest storage unit and when I got there the storage unit I reserved was already occupied. This caused me to have to get a smaller unit which makes my life more hectic than it already is, due to having to pull everything out each time I want something out of the unit. Not only that every time I book something with Uhaul the name that shows up on my reservation which is not my name but it is all my information every time the staff has to go in and fix it so it can reflect my name. It would seem as though it could be permanently fixed by now but it is not.

leisan t.  |  First Impressions 
Rating:
5.0

Excellent experience from start to end. Definitely will use service if needed again. Thank you!

Sonia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NAOMI R.  |  First Impressions 
Rating:
1.0

Rats running around moved in and moved right out

LaRissa R.  |  First Impressions 
Rating:
1.0

I was giving the wrong unit twice, both in which I moved in and had to move out within a hour. Then I was told to go to another location. When I tried to leave my gate code didn't work. When I finally got out of the gate and arrived at the next facility, my coffee didn't work to get into the facility. By this time the physical office had closed, so I was forced to keep the Uhaul over night because I did not have access to a storage unit.

CHERRELLE V.  |  First Impressions 
Rating:
5.0

NO COMPLAINTS FROM ME😎😀😁

Allison N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LUIS V.  |  First Impressions 
Rating:
5.0

The people at this facility were friendly and fun. It's convenient and easy to access.

TINA C.  |  First Impressions 
Rating:
5.0

Dayna Was great and really helpful helping me with storage

Francisco G.  |  First Impressions 
No reviews have been submitted for this location.

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    Moving Supplies

    We sell hundreds of products to make moving easier!

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    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

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    Propane

    Propane service delivered straight to your door!

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    Trucks for Sale

    We have the largest selection in the industry!

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