Customer did not leave a comment.JAMES N. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of North Tampa
Tampa, FL 33612
(Btwn Bougainvillea & Fowler)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MARY-KATE A.
They were very kind and helpfulRachel B.
I needed to extend my rental so I called the location and was given incorrect information on who I needed to contact to extend. I spoke with 2 people regarding extending my rental AND asked about the mileage with one way rentals. Both times I was told that it would only be $40 to extend. Once I dropped off the same person I spoke with said she didn't remember the conversation. It didn't matter to me about the mileage, I just wanted to confirm the procedure/policy. To be told 1 thing twice and then it be different when I dropped off was not professional to me.FRANCES S.
I think the tow/haul function which automatically comes on when you start the vehicle can cause an unnecessary waste of gas. It takes close paying attention to.JOHN H.
Customer did not leave a comment.DONALD D.
Customer did not leave a comment.OSCAR N.
Customer did not leave a comment.DAVID P. | First Impressions
At the after hours check out it was a dangerous mess. The website pictures an orange drop off box for the keys however it is a slot although it says drop off it looks like the orange box had been taken. The entrance door however was left open so I though I had to drop off the key at a box inside but there wasn't one and I triggered the alarm. Waited for a while to police to show up but management came like swat, thank God they did not draw guns on us. You should really consider updating the key drop location picture on the site, it was pretty dangerous.luis C.
Customer did not leave a comment.ADRIAN C.
Customer did not leave a comment.Vincent D.
Customer did not leave a comment.John P.
Super easy to pickup and drop off, and everyone was super nice and friendly. Definitely going to use this location for future uhaul needs!!!KACEE C.
The entire process was easy. I used the app to pick and drop off. Very smooth.Daniel R.
Customer did not leave a comment.Marc S.
Over charged me, fraud! Checked in trucks on one day and charged me an extra 3 days late fee!! How about putting the return in the same day and not charge the customer because you didn't get to it.Todd K.
Over charged me, fraud! Checked in trucks on one day and charged me an extra 3 days late fee!! How about putting the return in the same day and not charge the customer because you didn't get to it.Todd K.
Smooth drop off processluis R.
Customer did not leave a comment.FRANCISCO M.
Customer did not leave a comment.Allie S.
Customer did not leave a comment.Larry J.
Customer did not leave a comment.ERICK S. | First Impressions
Customer did not leave a comment.Rosa T.
Is very goodRuddy G.
A little packed for a drop off location, but they have a lot if you're picking upKYLE S.
The only complaint I have is that I was not able to drop off the dolly at "any" Uhaul location. This was new to me. I had to drive another 15 miles to reach a center which would accept it. The location I was directed to go to was quite a distance form mine.Robert Z.
Customer did not leave a comment.Ashmed S.
Customer did not leave a comment.PEDRO H.
Customer did not leave a comment.WIN P.
Customer did not leave a comment.LANITA G.
Agent was pleasant and helpful! Every time I have come here (twice) that has been standard! Great service, choose this location.LINDSEY K.
Check-in was long and difficult; I estimated I would drive 10 miles because I was just keeping the truck at home for yard stuff in case of the storm. They wanted to put a standard $100 mileage hold on my card until I asked for the manager. She grudgingly dropped it to a $50 mileage hold. I only drove 7 miles!! In contrast, checkout with Christina was wonderfulâ€”easy and pleasant. She charged me for one day instead of two because I brought it back the next day.THEO B.
Customer did not leave a comment.Kelsey S.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Emily C.
Customer did not leave a comment.Les V.
Wait time on phone and in person is excessive. Website links slow, glitchy, don't always work the first few times. No real concern for customer's time. Truck over-deodorized but still had permeating smoke smell. Non smoking trucks should be an option.CANDACE R.
Customer did not leave a comment.LUIS V. | Overall Experience
The charges, the mileage fees etc were ridiculous. $300 for a 3 day rental is to much for our businesses budget, so NO, we will not be back.JACOB Z.
Customer did not leave a comment.RAYMOND P.
The young man who processed the rental paper work was the same person that checked me back in while it was raining. He was efficient and courteous, and made it a great experience !MICHAEL M.
Customer did not leave a comment.Anthony P. | First Impressions
Customer did not leave a comment.Jose S.
Customer did not leave a comment.ROBERT C.
Customer did not leave a comment.WILLIAM O.
Customer did not leave a comment.Samuel G.
Customer did not leave a comment.tamish M.
Customer did not leave a comment.DANNON M.
Customer did not leave a comment.Gustavo B.
This location is the best. I had reserved one on 56th Street a week in advance and when I went to pick it up, no truck was available! The Florida Avenue location went above and beyond to find me a truck and they did!Cynthia S.
Such amazingly friendly and helpful staff!! I loved the convenience and am so thankful for such a pleasant experience!!Morgan P. | Overall Experience
Customer did not leave a comment.NANCY R.
Great service and staff!Joseph C.
Thank you for calling when I did not place the lock correctly and friendly due date reminders.Barbara P. | Overall Experience
U-Haul is terrific. Thank you for everything.William T.
The ladies on 14 Florida ave is the best the are very very helpfulNADALEEN G.
Customer did not leave a comment.PAUL S.
Customer did not leave a comment.TRISTAN B.
A few more staff would help them on the weekends or even during the weekends.Olivia J.
Customer did not leave a comment.Justin C.
All was well!CARITA F.
Customer did not leave a comment.Robert A.
EVERY TIME I GO AND RESERVE A UHAUL TRUCK, AND OR NEED A STORAGE UNIT THE EMPLOYEES ARE NICE, FUNNY AND VERY MUCH PROFESSIONAL, AND THE PROPERTY IS VERY CLEAN IN MY BOOK BUT SOMETIMES THERE IS A LONG LINE BUT I PREFER THIS LOCATION IT'S VERY CONVENIENT FOR ME AND MY NEEDS THANK YOU UHAUL . IF I NEED THESE SERVICES AGAIN I WILL BE BACK GET THAT☺😊😀☺Allison N. | Overall Experience
Redirected to this Uhaul 25 mins from uhaul I booked because uhaul (Ybor city Tampa) did not have my requested reservation available. Again, uhaul should not allow customers to book/reserve rooms/trucks/accessories without promising these items will be there. Especially at free driving for 12 hours all day it's really tough when you arrive and your storage unit isnt available. Also, had to put my mother's stuff in non conditioned room because the climate control room I booked was not available upon arriving. U-Haul I did my part as a customer in reserving my storage unit, it's not good business to leave people out to dry. I will continue going up the ladder due to my experience.Garrett P.
There was no pickup truck available, so we had to rent a vehicle much bigger than we neededPETER M.
Customer did not leave a comment.Micheal W.
Customer did not leave a comment.ALLISON N.
Give more control to each site they can't help with anything outside of a scheduled dropoff or setting up and it's impossible to get ahold of your customer service phone numberCYNTHIA A.
I was unhappy with my exit. I live out of state I sent my daughter to get my stuff out. I spoke with the staff. I was never told I had to be present or take pictures. No one helped my properly. They were promises made none kept.Keisha M. | Overall Experience
Customer did not leave a comment.robert c. | First Impressions
Customer did not leave a comment.SHAUNTAE M.
The 1-800 service is terrible. A 15-20 minute wait time is not fair to customers needing assistance with an already difficult day of moving. My location tried their hardest to accommodate the problems of the internet service.Jennifer C.
Customer did not leave a comment.AMAURY L.
Very helpful staff. Greeted us outside to direct where to park the 26 ft truck. Gave detailed and meaningful explanation for over charges. Excellent Customer service skills.MARILEE M.
This location 10415 N Florida Ave, Tampa, FL 33612....is in need of serious HELP, low on staff only 2 members working....with so much inventory need at least 4 members to run location. And most of all need to pick up box and wrapping straps that where lying on floor for more then one day....very hazardous....dangerous....open trailer was very dirty...need to make customers clean it prior to returning....I am still waiting on a refund that I was charged for a dolly and Matt's that were never used...in which it was close out by customer service and not the location, don't know why someone would do that with out see if it was used or not...hmmm when told only truck was use for throwing out furniture that was all hand handle...LUIS Q.
Customer did not leave a comment.Jordan M. | Overall Experience
Customer did not leave a comment.ZACHARY A.
I rented a truck and accidentally left my tote bag in the center console and didn't receive a call or anything letting me know I had left it, the bag contained my medicine as well as jewelry. My guess is one of the associates stole itFREDERICKA W.
Customer did not leave a comment.PAULINA B.
Customer did not leave a comment.ALBERTO L.
Bad customer serviceWILSON G.
Customer did not leave a comment.CARLOS M.
I was overcharged 2 days and I can't even talk to a managerJohnny T.
Customer did not leave a comment.nicholas D.
Customer did not leave a comment.CHRISTOPHER H.
Customer did not leave a comment.MARIA M.
Gracias Amber por ayudarmeAniuska M.
Easy return.JUBIL V.
Trailer was full of sand. Steering was crooked on truck. When I came inside no one was at the counter even though there was already someone waiting for employees to come - only after ~13 min one of the workers showed. By that moment, the reception was full of customers. When I was returning truck, employees were acting disrespectful. The worst experience I've ever had at this uhaul.Anton S.
Your computers were slow when we arrived. Also your Web site allowed me to book the truck till 6 past the time when the office closedNANCY A.
Customer did not leave a comment.Glenn M.
Have more 4 wheel dollies.Josephine I.
N/aâ€¦Beverly was an great help. My rental trunk door got stuck up, she had someone come save me within minutes.,,Great jobBEVERLY B.
Customer did not leave a comment.Jessica F.
No goodLEBIEL V.
very good peopleAWNI M.
Speed up the pick up process There should be more than 1 customer service rep at the front desk during busy hours.michelle A.
Develop an expedited check out system.Paul D.
Thank you!Brian P. | Overall Experience
Great everything wasEarl k. | First Impressions
Customer did not leave a comment.GLORIA C.
There was all good nice home I couldn't get to figure out how to return it online so I left a messageJOHN T.
Customer did not leave a comment.michael B.
Please highlight and stress that a reservation expires 15 minutes after the time! I had no idea that my reservation would expire when I was stuck in traffic. Thank you.SALLY O.
Have the people at this location train other locations! They were just so polite and helpful here! A++Gary M.
Customer did not leave a comment.Cydney M.
Thank you for the quick and easy rental. I appreciated the flexibility.Janine H.
Customer did not leave a comment.ERIN C.
I've been renting trailers for a few months now from different locations. Since I found this location on Florida Ave, I don't look anywhere else. They are super friendly and always have what I need. I'm lucky they are so close to my house. Thanks for assisting my non-profit serve the community during this difficult time.Travis W.
Never rented a storage unit before and was nervous but this was great. I also really liked the mobile process so I could skip the lines.Ashley H. | Online Move In
Accessible, clean, secureABBAS K. | First Impressions
Thank you!! Now happy to be in my new home 😍pamela m. | Overall Experience
Customer did not leave a comment.JAMES N. | First Impressions
Customer did not leave a comment.ADAM B. | Overall Experience
Customer did not leave a comment.LUIS A. | First Impressions
thank you u-haul.Aref A. | Overall Experience
Staff every kind and helpful. Made me feel comfortableCasieenah A. | First Impressions
Customer did not leave a comment.Robert S. | First Impressions
It is far too difficult for me to climb stairs with heavy items in a non-climate controlled unit. That is my fault for agreeing to a first available unit on the second floor. An elevator may help a lot of people. Staff was professional and helpful. I enjoy storing items with your location as I have in the past as well.DANIELLE M. | Overall Experience
Customer did not leave a comment.Cheryl M. | First Impressions
Customer did not leave a comment.roger h. | Overall Experience
Customer did not leave a comment.ORY W. | First Impressions
Customer did not leave a comment.Steve Z. | Overall Experience
Customer did not leave a comment.DANAY P. | Overall Experience
Customer did not leave a comment.NAOMI R. | Overall Experience
Customer did not leave a comment.Rosa Alexandra R. | Overall Experience
Although the staff was helpful, the situation was a disaster. I made a reservation on line for the biggest storage unit and when I got there the storage unit I reserved was already occupied. This caused me to have to get a smaller unit which makes my life more hectic than it already is, due to having to pull everything out each time I want something out of the unit. Not only that every time I book something with Uhaul the name that shows up on my reservation which is not my name but it is all my information every time the staff has to go in and fix it so it can reflect my name. It would seem as though it could be permanently fixed by now but it is not.leisan t. | First Impressions
Excellent experience from start to end. Definitely will use service if needed again. Thank you!Sonia S. | Overall Experience
Customer did not leave a comment.GUSTAVO P. | First Impressions
Customer did not leave a comment.NAOMI R. | First Impressions
Rats running around moved in and moved right outLaRissa R. | First Impressions
Customer did not leave a comment.Michelle R. | Overall Experience
Customer did not leave a comment.walter b. | Overall Experience
I appreciate all your patience, for I was in a unique situation!! Thank you guys very much!!Eddie N. | First Impressions
I was giving the wrong unit twice, both in which I moved in and had to move out within a hour. Then I was told to go to another location. When I tried to leave my gate code didn't work. When I finally got out of the gate and arrived at the next facility, my coffee didn't work to get into the facility. By this time the physical office had closed, so I was forced to keep the Uhaul over night because I did not have access to a storage unit.CHERRELLE V. | First Impressions
Customer did not leave a comment.Stephanie H. | Overall Experience
The gate opener was consistently difficult to operate.Allen S. | Overall Experience
I was pleased with my experience with the staff they were pleasant and helpful. Loved the securityAnthony P. | Overall Experience
NO COMPLAINTS FROM ME😎😀😁Allison N. | First Impressions
Staff was amazing and very helpful. Made the move in process very easy, after driving for 4 days all I wanted to do was get rid of all of my stuff and the trailer attached to my car!!!Mariana E. | First Impressions
Customer did not leave a comment.LUIS V. | First Impressions
Good customer serviceNorma V. | Overall Experience
Customer did not leave a comment.Donald W. | Overall Experience
when I opened the storage I rented I was surprised by a large concrete pillar that supports the roof this unit should never be offeredAcir R. | First Impressions
Customer did not leave a comment.Yasser Z. | First Impressions
All good keep up the good workWillie D. | Overall Experience
Perfect to store my stuff. Very clean, and had a great staff if I had any questions..rick p. | Overall Experience
Excellent experience!!!MOHAMMED I. | Overall Experience
The people at this facility were friendly and fun. It's convenient and easy to access.TINA C. | First Impressions
Customer did not leave a comment.April J. | Overall Experience
Customer did not leave a comment.america r. | Overall Experience
Customer did not leave a comment.Joseph V. | Overall Experience
Customer did not leave a comment.Margaret J. | Overall Experience
Very short staffed every time I went in.Denise L. | Overall Experience
The storage facility was clean and well maintained and easily accessible. But the representative I worked with to check in was a bit rude when I explained that I already had a disk lock and did not need to purchase one. Additionally I was a bit confused with the insurance. I added it on for my first month and asked if I could take it off for the second to save a bit of money since for the second "month" as I will only be in the unit for three additional days. At this point I was told the insurance was mandatory even though it is billed as optional when I selected the unit online. It's completely fine if I need to have the insurance I was just a bit confused as that was the first time I heard it referred to as required.Samantha B. | First Impressions
Customer did not leave a comment.Yvonne B. | Overall Experience
The Staff was VERY helpful and understanding and helped me tremendously. These are hard times for everyone, and you all were more than accommodating. Thanks so much. God Bless!Marc L. | Overall Experience
I felt cheated by a unit with steel column taking up approx 4 square feet in almost dead center of my floor and was given a paltry discount which took 3 months to finally be given. And then when I was I think 6 days late moving out they tried to charge me for an entire month. Then Katrina told me to talk to Marcus to settle it , he gave me a price of half a month , a week more than I used , and then they sent me a bill for another half month even after I moved out a week before the half month I paid for . My worst experience with U Haul in over 50 years of dealing with them .William S. | Overall Experience
Customer did not leave a comment.Mariela S. | Overall Experience
All the staff are down to earth and will work with anyone no matter whatShawn j. | Overall Experience
Customer did not leave a comment.jerry g. | First Impressions
Dayna Was great and really helpful helping me with storageFrancisco G. | First Impressions
Kept raising my ratesLeonard T. | Overall Experience
Customer did not leave a comment.Franky O. | Online Move In
Forgot the lady employee’s name. She was so patient and kind. She came over twice to the security system I was having problems with. I do appreciate good service she went beyond 5 stars!Elaine H. | First Impressions
Young man most helpful in explaining the workings of my hookup of car & trailer. Forgot his name Joshua?Elaine H. | First Impressions
Customer did not leave a comment.Margaret J. | First Impressions
Need s 24 hour accessAnthony M. | Overall Experience
Beautiful, secure and well maintained storage facility. Exceptionally clean!diane r. | Overall Experience
Customer did not leave a comment.jayde b. | Overall Experience
Customer did not leave a comment.Angela E. | Overall Experience
Customer did not leave a comment.Fernando D. | Overall Experience
Customer did not leave a comment.ANTOINETTE B. | First Impressions
Customer did not leave a comment.Thomas L. | Overall Experience
The staff are really great! They are all so very helpful and friendly.Francis C. | Overall Experience
Customer did not leave a comment.Victoria F. | Overall Experience
The staff at this location were great! I had just arrived in town and was exhausted from drive and wanted to get unit and unloaded quick. All of staff were professional and very polite. It’s like they determined to make sure my experience was great. Thanks to all! Very pleased with my first experience with U-haul storage facility.Francis C. | First Impressions
Customer did not leave a comment.Barbara K. | Overall Experience
It's all good, no more comments...Oliant Junior S. | Overall Experience
I did not like the three steps from the street entrance to the storage unit. It caused me a lot more moving work. I also didn't like the fact that you raised the price without notificationsteven c. | Overall Experience
I had a great experience, everyone was always helpful tooKrista R. | Overall Experience
I appreciate them they called me if something went wrong with my storage unit too which was great because it tells me they are alertNashali v. | Overall Experience
Above averageDelora B. | First Impressions
I had a storage locker at this location for well over a year and I have never dealt with such rude, incompetent people in my life! I couldn't wait to fill my closets and stop paying that enormous billAndrea M. | Overall Experience
N/AABIGAIL M. | Overall Experience
VERY UNPROFESSIONAL!!!Jaquana H. | First Impressions
Expensive/ But excellent.Kevin G. | Overall Experience
Nice facilityRAYMOND R. | Overall Experience
Will use again if needed.jan z. | Overall Experience
My unit was located in an no light zone. I went to get my belonging from the storage and there was a roach inside my box. All my boxes was left outside my home. Having to treat for roaches is no jokePriscilla J. | Overall Experience
Thank you all very much. And I will be using yall again.damon h. | Overall Experience
Nice price and placesLourdes R. | Overall Experience
Kristina as well as her staff are always very awesome to work with.james s. | Overall Experience
Keep up the excellent customer servicesteven s. | Overall Experience
Very friendly and polite. Took the time to answered all questions. I would recommend this place.jan z. | First Impressions
Amazing serviceDayron |. | Overall Experience
Good service and very professionalLourdes R. | First Impressions
I t was a very professional approach.Carita F. | First Impressions
Great experience. Just a little pricey for storageJonathan V. | Overall Experience
Very pleasant experience with Uhaul.Shirley C. | Overall Experience
The staff was awesome! They were very professional and very helpful. I highly recommend this location.Ron A. | First Impressions
Above EXCELLENT...Oliant Junior S. | First Impressions
All the employees was helpful and niceSHerika T. | First Impressions
Like the customer service.Norma V. | First Impressions
Really good peopleWilliam R. | First Impressions
A few requirements I wish had been explained prior during phone confirmation instead of once on site deposit charges depends on payment methods and that you have to buy their lock not an option.Stephanie G. | First Impressions
Very Helpful staff. Good value for the moneysteven c. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!