Customer Reviews for U-Haul Moving & Storage of North Versailles

521 reviews

1901 Lincoln Hwy   North Versailles, PA 15137
(On corner of Mosside Blvd and Lincoln Highway)

(412) 357-1179

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(412) 357-1179

1901 Lincoln Hwy
North Versailles, PA 15137
(On corner of Mosside Blvd and Lincoln Highway)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The young lady was fantasic

Arnell H. 
Rating:
2.0

Customer did not leave a comment.

Jalen P. 
Rating:
5.0

Customer did not leave a comment.

Luis B. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Patricia K.  |  First Impressions 
Rating:
5.0

Everything was good

linda C. 
Rating:
5.0

I had a difficult move with coordinating friends of mine to help. Originally I had reserved a 20 foot truck for a Friday evening and the friend who was supposed to help was not available and as such my reservation was canceled after one hour which I understood. The next day I was able to reserve a fifteen foot truck for two days and I did this with the assistance of Jenine at this location. My rental coincided with Thanksgiving 2022. I was told that several items I had purchased were not given to me when I picked up the U-Haul truck and was given a credit. This proves an honest team at U-Haul. I retired from a career in Human Resources, Organizational Development and Compensation meaning I understand what feedback is all about. One has to ask for feedback in order to give it. Kudos to Jenine and others who work at this U-Haul location which is at 1901 Lincoln Highway, North Versailles, Pennsylvania 15137.

Thomas Mark W. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Very nice people and extremely helpful.

Brandon D. 
Rating:
5.0

Very friendly and professional

Raymond Y. 
Rating:
5.0

Customer did not leave a comment.

Esther P.  |  Overall Experience 
Rating:
4.0

My husband drop off the truck. I did not go inside with him

Ralph Anthony G. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Absolutely flawless customer service! This location is a huge Uhaul Hub with a very open and welcoming design. Overall this location was extremely professional and a great experience. Honestly, this was the best Uhaul facility I've ever seen. Would gladly recommend this location to anyone in the region.

Ethan B. 
Rating:
5.0

I ran into a delay in traveling from New Mexico to Pittsburgh. I called U haul moving &storage of Versailles and they cleared the problem in Kentucky so we could proceed. VERY, very gracious and friendly in addition to knowledgeable.

diane g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marvin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Everything was great! Service very nice ( and even helped me get my dolley out of my car

DAVID H. 
Rating:
5.0

Excellent service all very clear. Very friendly and willing to help employees. Very good customer service. They pleased us in everything. It is very easy to pick up and deliver the equipment.

JOSELINE M. 
Rating:
5.0

Customer did not leave a comment.

Robb R. 
Rating:
5.0

Customer did not leave a comment.

patrick D. 
Rating:
1.0

Rented a truck that offered numerous warning lights. Then had an emergency brake failure that caused damaged to my own property and then discovered the local uhaul store charged me over $400 for the difficulties. This is fraud and seemingly intentional overchanging. Would not EVER recommend UHaul after this. And will take legal action if this issue is not resolved.

Kirk B. 
Rating:
5.0

Customer did not leave a comment.

Leeonard B. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE L. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

charles T. 
Rating:
4.0

Customer did not leave a comment.

brian S. 
Rating:
3.0

I never got anything back saying that I returned the truck. Hopefully I don't get charged more money.

Gary P. 
Rating:
5.0

Staff was very helpful.

Brian H. 
Rating:
5.0

Robert was so very helpful and professional....I would be nuts to ever use another company

Michael S.  |  First Impressions 
Rating:
5.0

Nothing the staff was excellent and very well trained and polite

John P. 
Rating:
5.0

The people at this location were very nice and helpful. The customer service at this location was excellent!!!

Autumn B. 
Rating:
5.0

Customer did not leave a comment.

Bernie S. 
Rating:
5.0

Customer did not leave a comment.

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

ShaDa W. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Everyone was so nice and helpful.

Danyel H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan Z. 
Rating:
5.0

Great customer service

Verrico M. 
Rating:
5.0

Janiece and her team were wonderful - they helped us quickly and happily, even while dealing with another customer who seemed to be a real pain to try and work with. Appreciated how easy they made the process for us, and their overall grace under pressure.

Steven M. 
Rating:
5.0

Fast, friendly and convenient also very clean. I rented a uhaul truck plus storage and got the first month rent on my storage for free 😃

Charless T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

I love working with Janiece on my rentals. Convenient, affordable and friendly! FTW!

mike A. 
Rating:
1.0

They were terrible and not honest about charging me for 2 hitches and refused to refund the hitch I did not need and did not order

William H. 
Rating:
5.0

Employees were great!

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Alexandria D. 
Rating:
5.0

Customer did not leave a comment.

Ashley J. 
Rating:
5.0

Customer did not leave a comment.

Joe F. 
Rating:
5.0

Customer did not leave a comment.

Donald E. 
Rating:
1.0

The truck had a check engine light and was dirty inside. The workers I dealt with messed up the drop off location somehow even after we confirmed we were dropping it off at a different location and had to confirm again how long we had the truck for because that was somehow incorrect as well. Then refused to help me with this issue of trying to drop the truck off, even after it was confirmed they had the wrong drop off location, and forced me to drive all the way back to their location to return the truck. Told me if I didn't return it there I'll be charged for that and probably will be getting a charge for the extra miles I was forced to put on the truck by driving it all the way back to the pick up location. Never had such an issue with uhaul before, disappointed with such a poor experience at this location.

Autumn M. 
Rating:
4.0

The rental experience went very smooth and easy. The customer service representative was informative and professional. Very friendly.

Chrisann M. 
Rating:
4.0

Customer did not leave a comment.

Reid F. 
Rating:
5.0

Customer did not leave a comment.

kevin A. 
Rating:
5.0

Your customer service reps at N versailles are friendly and efficient. Its nice to deal with people who greet you with a smile and a good morning. I hope Uhaul treats them well too. Thanks

Theo M. 
Rating:
5.0

Customer did not leave a comment.

Marvase S. 
Rating:
1.0

I was not provided a full tank, but I was told I needed to give a full tank. I ended up driving about 20 miles, but I filled a tank worth, as if I had drove about 80 miles.

Joe M. 
Rating:
5.0

Truck was good and worked fine but the front end was out of alignment - steering wheel was off center about 30 degrees and the truck wandered at highway speed

Keith C. 
Rating:
5.0

Customer did not leave a comment.

Charity S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luke B. 
Rating:
4.0

Friendly service

Michael Q.  |  First Impressions 
Rating:
5.0

Nothing exceptional customer service

JAWANNA W. 
Rating:
4.0

Trailer had a slow leak in tire requiring me to back track to swap it out...

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey V. 
Rating:
5.0

Tell Starr we say HI!!!!!! Congratulations on becoming an Aunt!!!! You are going to love her so much, promise!

Kathleen G. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Customer did not leave a comment.

willie A. 
Rating:
5.0

Customer did not leave a comment.

Harold G. 
Rating:
4.0

Customer did not leave a comment.

vernette S. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
4.0

Not much of anything, all was good.

Jason W. 
Rating:
5.0

Good service nice people

darnell D. 
Rating:
4.0

Great customer service..

barry B. 
Rating:
5.0

Efficient and friendly.

Philip L. 
Rating:
5.0

The low stock of available pickups and vans were a little disconcerting. But overall a good experience

Raymond R. 
Rating:
5.0

Customer service is unbelievable. Great trailer!! Highly recommend.

Scott L. 
Rating:
5.0

convenient, nice customer service, great rates

Mike G. 
Rating:
5.0

Customer did not leave a comment.

Rachel G. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Drop off was easy! And we were exhausted and just wanted to be home and this was as simple as possible…thank you

Catherine M. 
Rating:
4.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Emily C. 
Rating:
5.0

Customer did not leave a comment.

JAMES H.  |  Overall Experience 
Rating:
5.0

I get Uhauls from this location often. Very professional.

Quinnie W. 
Rating:
5.0

Customer did not leave a comment.

Mechelle H. 
Rating:
1.0

The online experience was poor I was charged for a storage room that I should of gotten for free and I was not told there was no overnight move it so I had to leave my belongings in the uhaul vehicle overnight and customer service agent were very unpleasant I received little to no help at my pick up location but the manager at my drop off location was a beautiful spirit she helped me tremendously at the north Versailles location she went above and beyond

Mechelle H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

The two representatives we dealt with were professional and courteous.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Aprilynn A. 
Rating:
5.0

Employees very very nice and extremely helpful

Erin S. 
Rating:
5.0

Customer did not leave a comment.

Matt C. 
Rating:
1.0

Customer did not leave a comment.

Maddie M. 
Rating:
5.0

Customer did not leave a comment.

Frankie J. 
Rating:
5.0

Customer did not leave a comment.

Linda R.  |  First Impressions 
Rating:
5.0

The only issue was reporting a minor accident over the phone. I was disconnected then put on hold for 15 minutes after I called back. I could not wait, so just reported it when I returned the vehicle. .

William D. 
Rating:
4.0

Customer did not leave a comment.

Debbie H. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Our experience was perfect! I had my doubts about being able to handle the phone check in so I went into the store for assistance. Janeice I believe was the woman who assisted us inside the store. She was absolutely wonderful and started our moving day off stress free and on a great note! We will definitely be using uhaul and the specific location on Lincoln highway in north Versailles for all of our future uhaul needs. Thank you!

Ivan V. 
Rating:
4.0

my reserved vehicle wasnt available, i had to take a substitute.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Nicolas C. 
Rating:
5.0

I am wondering if you offer any type of discount for educators or triple aaa?

Christopher G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lamonte M. 
Rating:
5.0

Ombre was super friendly and helpful. This was a great experience.

Nancy G. 
Rating:
5.0

My Father died back in February, I was renting a transporter to retrieve a vehicle from his estate and of course nothing goes as planned. I get home after being on the road for 7hrs unload the vehicle. I called twice ahead of time letting them know the issues. No one says hey you're going to get charged double just a thanks for the heads up or we will let that store know. I was just shy of 2hrs late delivering the transporter back and nailed with another $70 charge, yep bullshit.

Jonathan C. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

I am very happy with Uhaul's help to my move. Thank you for your friendly staff who are very professional and helpful.

Ying Q. 
Rating:
3.0

Customer did not leave a comment.

JEREMY P. 
Rating:
5.0

Charge a hefty fee ($300) or more for smoking in your vehicles. I was not informed that the vehicle had been smoked in. I am very allergic to nicotine. Though I did not have a reaction probably due to the short rental time this needs to be made clear to your customers from the outset.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
4.0

Customer did not leave a comment.

Victor V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew I. 
Rating:
5.0

Customer did not leave a comment.

Conrad Z.  |  First Impressions 
Rating:
2.0

Not 24 hour storage and overpriced.

EDDIE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittney B.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Charnedza M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chris h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Valarie S.  |  First Impressions 
Rating:
5.0

Janiece and her team are so amazing! They love helping you! Gonna miss the phenomenal service that we received! One of the best business experiences I have seen. Huge Kudos!!!!!

Watonya T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joesph r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peggy S.  |  Overall Experience 
Rating:
5.0

That location and staff was wonderful.

Craig Y.  |  Overall Experience 
Rating:
5.0

The two young men working the office were exceptionally professional and kind. They were handling an issue with another customer with grace and patience and going above and beyond to resolve their issue while also setting up my storage rental. They were both terrific.

Heather S.  |  First Impressions 
Rating:
5.0

They staff was very pleasant and helpful it was a pleasure dealing with them

Mark A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Andrew M.  |  Overall Experience 
Rating:
4.0

My only complaint would be that it needs to be accessible after hours , and that the bathroom in the garage needs better maintenance. We would definitely use this storage again. Thank you

james b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CLINTD E.  |  First Impressions 
Rating:
5.0

Staff was friendly and very helpful. Move in was very easy and convenient. Totally pleased with the facility.

Ronald D.  |  First Impressions 
Rating:
5.0

Janiece the mgr went above & beyond to get me a large enough unit for an unexpected emergency situation. They had to open up a part of the facility that wasn't available yet. This saved me much stress. Had several other unfortunate circumstances that the staff {Mike} helped me with. They even helped me find movers to unload the 20' truck. Can't thank them enough for getting me out of an awful situation.

Linda R.  |  First Impressions 
Rating:
5.0

Ms.Janice was amazing 🤩

SHAREE H.  |  First Impressions 
Rating:
4.0

Had problems with first time trying to get in. Hours too restrictive for moving in from a distance.

Linda R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tari D.  |  Online Move In 
No reviews have been submitted for this location.

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