Customer Reviews for U-Haul Moving & Storage of North Versailles

410 reviews

1901 Lincoln Hwy   North Versailles, PA 15137
(On corner of Mosside Blvd and Lincoln Highway)

(412) 357-1179

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(412) 357-1179

1901 Lincoln Hwy
North Versailles, PA 15137
(On corner of Mosside Blvd and Lincoln Highway)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Victor V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew I. 
Rating:
5.0

The rat poison traps should be out of site of the customer and they are in the way. We kicked one in our unit and the contents spilled on the floor. I used to rent with Guardian and they never had rodent traps in their units. But all in all the General Manager at this location was really helpful, kind, and accommodating.

Matt B. 
Rating:
4.0

Customer did not leave a comment.

Frank M. 
Rating:
4.0

Drop off location was changed and I was not notified, making travel hectic. It also resulted in me going over my allowed miles and having to pay an additional $31. Not satisfied at all with this company.

Emily F. 
Rating:
5.0

Customer did not leave a comment.

Conrad Z.  |  First Impressions 
Rating:
5.0

Janice was very courteous and professional. I'd definitely recommend her store to others. Great job!

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Daniel B. 
Rating:
4.0

Staff is super friendly and helpful

rich D. 
Rating:
2.0

Not 24 hour storage and overpriced.

EDDIE S.  |  First Impressions 
Rating:
4.0

The fork lift was not working the day our boxes were to be delivered (stuff happens!) UHaul provided a truck, had the guys load the truck & then take to UHaul location & move stuff to our UHaul boxes no additional cost to us (as it should be!). A little more time than would have been. But stuff happens and UHaul stepped up to make it right. Thank you! Our shipment made it to our new location on time, was unloaded in efficient & professional manor. We are overall very happy with our decision to go with UHAUL & would use them again. One really nice feature— we weren't sure if we would need 2 or 3 U-boxes. We reserved 3 with the reassurance that if we only used 2, we'd be refunded the original charged for the 3rd one. And our shipping rate would only be for how many U-boxes we actually used. We ended up needing all 3 but loved the flexible option! Thank you !

barb M. 
Rating:
3.0

Every Uhaul employee we spoke to gave us different answers regarding common questions like: "is there a price difference if we return the truck this evening vs in the morning BEFORE 24 hours has elaspsed?. Overall a very confusing experience and I would not use Uhaul again if I can avoid it.

Dominique B. 
Rating:
3.0

I didn't feel comfortable to just give the keys over to an employee and leaving but the guy insisted on that and giving me an email receipt, which I have yet to even receive! I returned the truck and got a call but never got a receipt. I returned it a day early as well.

Zachary S. 
Rating:
5.0

Nice facility. The nanager Janice I'd awesome. An asset to your company.

JOSH M. 
Rating:
5.0

Customer did not leave a comment.

Dakota G. 
Rating:
5.0

JANICE is a Rockstar. My truck and UBOX were ready when I arrived, and I was able to get out door quickly. She is thorough and explains everything you need to know. Thanks from JP-MOVING. WE LOVE THIS LOCATION

Leah P. 
Rating:
5.0

The staff was friendly and helpful.

Heather T. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
4.0

Customer did not leave a comment.

Lawrence K. 
Rating:
4.0

Customer did not leave a comment.

Wendy A. 
Rating:
5.0

Very professional location. All crew helped with all my needs and had me ready to go from the moment I stepped in the door.

Anton L. 
Rating:
5.0

Keep up the same level of customer service!!

Douglas W. 
Rating:
5.0

Everything is was fine.

patty G. 
Rating:
5.0

Customer did not leave a comment.

Edward T. 
Rating:
5.0

Customer did not leave a comment.

Bob `. 
Rating:
5.0

Customer did not leave a comment.

sheryl G. 
Rating:
5.0

Friendly staff, ease of reservations, ample equipment and easy return! Thank you!

sharon D. 
Rating:
2.0

Clearly explain or recommend to reserve for the whole day to avoid any extra charges. Having the customer estimate time of usage is deceiving as unforeseen issues can arise. In my case, an estimate of 3-6 hours was made, but unforeseen issues arose. I notified the local Uhaul of this. When the unforeseen issues continued and I again notified the local Uhaul of the change of return time, I was told that I would have to pay for the person who I inadvertently inconvenienced and who was renting the truck upon my return. The explanations are printed in small font and not directly noticeable. I believe this to be deceptive and not forthright. Being charged the full day amount and only using this it for less is wrong. Not having enough trucks on site for the days scheduled rentals is not the customers responsibility. Double or triple booking one vehicle for the day is not conducive to the customer, as sometimes an issue arises. The contract and addendum are jammed pack on both sides of the paper and not clear. I was not happy with the North Versailles Uhaul and was treated with less than polite customer service.

Thomas B. 
Rating:
5.0

The employees at this location are super helpful and friendly!

joshua N. 
Rating:
5.0

Great service and staff

patrice E. 
Rating:
5.0

Customer did not leave a comment.

Brittney B.  |  Overall Experience 
Rating:
4.0

I never received my receipt. A worker stopped me before I went inside and took the keys from me and asked if an emailed receipt would be okay. I said sure. Never received a receipt. Was charged $40 more than I was quoted and I still don't know why.

John T. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
4.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

The van was advertised as $19.95 but by the time I paid insurance, mileage, and gas it was over $75.00. Had I realized that to begin with I would have checked with other vendors first. Very deceiving.

cheryl H. 
Rating:
5.0

Excellent customer service

Charnedza M.  |  First Impressions 
Rating:
5.0

Local, close by. Lots of Uhaul's and equipment or boxes at this location! Staff was friendly and overall nice to work with!!

sharon D. 
Rating:
5.0

The kid who checked me in when I returned it was pretty cool. On the spot, got me in and out. And by the way, get the insurance!!!

Keith J. 
Rating:
5.0

Nothing at all. Good, helpful and kind people on staff there--especially the manager! She is wonderful. Treated us like good friends or family.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

chris h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAUREN T. 
Rating:
4.0

The location was fine. U-Haul's online and phone customer service was AWFUL. I waited AN HOUR to get my code. I was communicating with Tori in the chat box and she did not tell me to go back into my account and authorize the credit card payment. I sent her several messages asking for the status and she did not reply. This was ridiculous and ate into my rental time. I had a 6:30 AM pick up and did not drive away until 7:30 AM. I better not get charged for an extra hour. Luckily there was a rep onsite that showed me how to get the lock off of the lockbox. You shouldn't use such difficult locks. Your online customer service representative needs to be fired.

Sharon P. 
Rating:
4.0

Customer did not leave a comment.

Valarie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Logan T. 
Rating:
1.0

Sent me with a trailer that I told him wouldn't fit what I needed and he told me that I can just make it work because there wasn't anything they could do since they already put the order through. Then I needed a deposit for using my debit card…still haven't gotten that back. Total waste of my time and money.

Fionna B. 
Rating:
1.0

Customer did not leave a comment.

Rebecca R. 
Rating:
1.0

Add on too many charges, poor customer service

Amber D. 
Rating:
5.0

Janiece and her team are so amazing! They love helping you! Gonna miss the phenomenal service that we received! One of the best business experiences I have seen. Huge Kudos!!!!!

Watonya T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joesph r.  |  First Impressions 
Rating:
5.0

Excellent location and service.

michael Z. 
Rating:
5.0

I talked to 3 different people there, everyone was friendly and helpful. Easy and fast return, the woman came right over before I could even get out of the truck. No complaints about renting equipment there, I can't speak for storage. Highly recommend

Karl S. 
Rating:
5.0

Customer did not leave a comment.

Peggy S.  |  Overall Experience 
Rating:
5.0

That location and staff was wonderful.

Craig Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sydney G. 
Rating:
5.0

Customer did not leave a comment.

Fred H. 
Rating:
2.0

I made a reservation on line for a pick up truck but when I got there I was told it was going in to be repaired and I had to take a van. Then I had so many pending. Charges from uhaul on my account I couldn't get my money to pay the bill there. I was all paid up for my previous rental and they wouldn't help me with the pending charges. I couldn't even get home from there. And I asked about a lost phone but they said no don't have it but a couple days later I went back and they did have it. Worst rental experience ever.

Dennis B. 
Rating:
4.0

Customer did not leave a comment.

john L. 
Rating:
5.0

The two young men working the office were exceptionally professional and kind. They were handling an issue with another customer with grace and patience and going above and beyond to resolve their issue while also setting up my storage rental. They were both terrific.

Heather S.  |  First Impressions 
Rating:
5.0

We had no problem renting a uhaul, was helped the whole time we hooked up & unhooked. We never had that before. Nice people work there.

GARY E. 
Rating:
5.0

Very personal, and helpful associates.

dolores L. 
Rating:
5.0

Very pleasant and efficient transaction.

michael B. 
Rating:
5.0

The gentleman that helped me the day of my move was more than helpful. I was given clear and concise instructions. Couldn't have been happier with my experience.

Montael P. 
Rating:
5.0

less than a 1/4 tank of gas at pick up.

Terry R. 
Rating:
5.0

They staff was very pleasant and helpful it was a pleasure dealing with them

Mark A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erin T. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
3.0

Customer did not leave a comment.

Andrew M.  |  Overall Experience 
Rating:
4.0

Our Box Truck was not ready when we came to pick it up, but we were given a large van instead and it worked out fine. The Customer Service Rep was courteous and very accommodating to our needs. I will definitely rent from this U-Haul location again.

CINDY S. 
Rating:
4.0

My only complaint would be that it needs to be accessible after hours , and that the bathroom in the garage needs better maintenance. We would definitely use this storage again. Thank you

james b.  |  Overall Experience 
Rating:
3.0

I rented on 6/16 and as of 6/18, I still don't know what my final bill is, as I used less miles .

lisa B. 
Rating:
5.0

Exceptional service across the board at this location. The GM and associates are spectacular. Always friendly, professional, knowledgeable, and go above and beyond for their customers. I will only rent from this location in the future. Others in the area just don't compare. Thanks for all you do NV Uhaul Team.

MIKE M. 
Rating:
1.0

Absolutely horrible experience!! Very confusing process. Ended up selling out over $100 for a one day rental, when my charges should have only been $63. Horrible experience

ERIC W. 
Rating:
1.0

Staff was rude, also would be nice for them to have some later hours. People do work and do have jobs. Its hard to get there by 6pm on a regular work day.

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

Tyler G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CLINTD E.  |  First Impressions 
Rating:
4.0

Raphael is always great when we stop by! See ya next time!

Kristin M. 
Rating:
5.0

It was hard getting the key.

Shara Y. 
Rating:
5.0

100/100

Esau C. 
Rating:
5.0

Customer did not leave a comment.

gaye F. 
Rating:
5.0

The location was wonderful. Not much to improve in.

Schendel E. 
Rating:
5.0

Customer did not leave a comment.

Janet K. 
Rating:
4.0

Customer did not leave a comment.

Valerie M. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

The staff is great! Don't change anything.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

evelyn C. 
Rating:
2.0

Called into store to verify early drop off of trailer on hold 22 mins then attitude about dropping off trailer early we said why is that a problem kept saying not due back to June 1 again we asked why is it a problem to drop off early then just said put in late drop off line and hung up

Mark L. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Mara I. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Don B. 
Rating:
5.0

Customer did not leave a comment.

Beth P. 
Rating:
5.0

Customer did not leave a comment.

Carolyn J. 
Rating:
4.0

Customer did not leave a comment.

Chris S. 
Rating:
4.0

Very friendly and helpful.

Richard H. 
Rating:
5.0

Great customer service representatives at this location! Super helpful and patient. Greatly appreciated.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

JIA W. 
Rating:
5.0

Very professional and helpful. Thank You UHaul team. You guys rock!

nathan S. 
Rating:
5.0

Th experience was at this location was excellent. However, I was NOT happy that I was forced to use this location for pickup. I flew to Pittsburgh to move my son home e from college. This location was almost 40 minutes away from my selected location and cost me $45 more from the car service and added additional mileage to my trip costing me probably a gallon and a half of gas. This is completely unacceptable and has soured me on Uhaul.

William B. 
Rating:
5.0

100/100

Esau C. 
Rating:
5.0

The van was fairly clean but the windshield on it was very dirty, and the windshield wipers weren't helpful. I am short so trying to use something to clean it would be hard. It's not the biggest deal since it wasn't dirty enough to impaired visibility but still, not great.

Amanda D. 
Rating:
5.0

Great customer experience. Would definitely recommend.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

Mark Z. 
Rating:
5.0

Customer did not leave a comment.

Dianna S. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Please fix the app to upload pictures. This is my 2nd truck I rented and it still doesnt work within a month

Joseph P. 
Rating:
5.0

The guy who waited on me definitely not a great representative of your company. However, other employees seen my struggle and was very helpful and above and beyond service. I'm sure Mike wasn't a regular worker seems in management or just visiting location but he definitely is appreciated. I know the lady I think manager also came and provided help. There was a younger black guy honestly didn't get his name who also helped in for this I say I will always use this location. When returning truck I found trash behind and under seats but looked clean overall.

Warren A. 
Rating:
5.0

Customer did not leave a comment.

Dion J. 
Rating:
5.0

Prompt service from beginning to end. Exceeded my expectatios. Highly recommend this site.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Josh S. 
Rating:
5.0

Customer did not leave a comment.

Manoochehr K. 
Rating:
1.0

My truck had a spring problem with the door, once loaded and at location it wouldn't open and we had to wait over an hour for a mechanic to come help. We lost a lot of time on our rental due to the poor maintenance of the vehicle.

Amber K. 
Rating:
5.0

The customer service was amazing they were very helpful they hooked everything up for me and made sure it was safe highly recommend this place.!!!

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

Excellent service. On time and the cargo van handled well! It did the job I needed to be done!

Lenore H. 
Rating:
5.0

The staff was awesome I will truly rent there their again in the future and will recommend others as well

Steven W. 
Rating:
5.0

Staff was friendly and very helpful. Move in was very easy and convenient. Totally pleased with the facility.

Ronald D.  |  First Impressions 
Rating:
5.0

Janiece the mgr went above & beyond to get me a large enough unit for an unexpected emergency situation. They had to open up a part of the facility that wasn't available yet. This saved me much stress. Had several other unfortunate circumstances that the staff {Mike} helped me with. They even helped me find movers to unload the 20' truck. Can't thank them enough for getting me out of an awful situation.

Linda R.  |  First Impressions 
Rating:
5.0

Ms.Janice was amazing 🤩

SHAREE H.  |  First Impressions 
Rating:
4.0

Had problems with first time trying to get in. Hours too restrictive for moving in from a distance.

Linda R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tari D.  |  Online Move In 
No reviews have been submitted for this location.

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