Customer Reviews for U-Haul Moving & Storage of North Watertown

750 reviews

23315 State Rte 342   Watertown, NY 13601

(315) 785-8456

Location Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(315) 785-8456

23315 State Rte 342
Watertown, NY 13601

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Debra M.  |  Online Move In 
Rating:
5.0

Convenient automated billing. Secure, alarmed units. Easy rental and move out. Flexible options if circumstances change.

Victoria B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jared M. 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Easy move in and move out process. The storage manager was excellent with information we needed. Lynne went above and beyond for us. Thank you and we will be storing with this facility again.

Lorrie C.  |  Overall Experience 
Rating:
5.0

Super easy move in. Could not have been more convenient.

Penny P.  |  Online Move In 
Rating:
3.0

The hands off approach, which began more than a year ago, provided a seemingly very disconnected service for me as a tenant. Just because a measure can be taken to improve productivity or decrease personal contact, doesn’t always mean that it should be done.

keith g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dakota C.  |  Online Move In 
Rating:
5.0

has easy access to unit

Anne S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tim G.  |  Overall Experience 
Rating:
4.0

I enjoyed

Kyle S.  |  Overall Experience 
Rating:
1.0

Horrible

Kevon H.  |  Overall Experience 
Rating:
5.0

Staff was helpful and gracious. Great experience at the local level.

Mary Ann V.  |  Overall Experience 
Rating:
2.0

kept calling me because they scheduled the truck i had for another move the day after mine was due dispite the fact i wasnt given enough time to begin with for my 750mi state to state move

Dominic M.  |  First Impressions 
Rating:
4.0

Everything was good

deborah q.  |  Overall Experience 
Rating:
3.0

When we called we were told a price and that was false. The clerk blamed someone who had been fired, and then blamed the Call Center. The promised room was not available and in all I was not happy!

elizabeth d.  |  Reservation 
Rating:
1.0

You got to be kidding. I cancelled my rental after 1 day, never used it. It took me 4 friggin phone calls, to finally stop being billed. No one there could cancel me correctly. Manager was pathetic,

Richard K.  |  Overall Experience 
Rating:
3.0

These units only have the illusion of security. Cameras are placed all along the aisles but after a closer look they are just shells with no camera actually in them.

Isaac I.  |  Overall Experience 
Rating:
5.0

Thanks much.

GORDON G.  |  Overall Experience 
Rating:
3.0

Staffs were friendly.

Tellez D.  |  Overall Experience 
Rating:
5.0

Excellent service, thank you very much!

timothy M. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Exceeded my expectations with outstanding customer service.

Christopher M. 
Rating:
5.0

I think the customer service is excellent At your 342 location I always recommend To friends and always will thank you uhaul

GLENN D. 
Rating:
5.0

Customer did not leave a comment.

Dan A. 
Rating:
3.0

Was running late, less than an hour, due to traffic and even called ahead and was still charged for a full day. Even when dropping off keys, no one had mentioned to me that I would be charged an additional day.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

wesley S. 
Rating:
5.0

The employee was very helpful and extremely kind. Very positive experience.

Margaret H. 
Rating:
5.0

Customer did not leave a comment.

anthony D. 
Rating:
5.0

Customer did not leave a comment.

Vanessa D. 
Rating:
5.0

Customer did not leave a comment.

paula K. 
Rating:
5.0

As usual, a great rental experience with U-Haul. Staff at this location were most professional and helpful.

Gerry T. 
Rating:
5.0

Customer did not leave a comment.

robert F. 
Rating:
5.0

Customer did not leave a comment.

Kane J. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Great experience. Would recommend U-Haul .

david K. 
Rating:
5.0

Customer did not leave a comment.

DAIVD O. 
Rating:
5.0

Customer did not leave a comment.

ricahrd R. 
Rating:
4.0

Staff was polite and very accommodating.

Teasha C. 
Rating:
5.0

Excellent quick efficient service!

Thomas S. 
Rating:
5.0

I can't remember if her make is Lauren but she has the gauges in her ear. She is the best.

Kenechia P. 
Rating:
5.0

Customer did not leave a comment.

linda H. 
Rating:
4.0

Customer did not leave a comment.

Sandy R. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

The fellow managing this location was exceptionally professional, polite and helpful, really an impressive young man.

Todd A. 
Rating:
5.0

Always very professional working with Walt, he was never let me down in 12 years doing business.

BETTY ANN M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN C. 
Rating:
5.0

thank you walt

DUSTIN P. 
Rating:
5.0

Customer did not leave a comment.

Leonardo W. 
Rating:
5.0

The staff were all so friendly and kind!! Great atmosphere from the moment walking in to the return of the Uhaul. I even rented my storage unit there as well. Highly recommended to anyone needing uhaul or storage on short notice :)

JENNIFER M. 
Rating:
5.0

The NICEST most HELPFUL man works here. He helped me make sure that the trailer was properly hooked up. Wouldn't let me lift it myself even though I could!

Jennifer V. 
Rating:
5.0

I think that the customer service made the whole experience way easier. They were willing to make my move an enjoyable experience and their attitude were very friendly at all times. Outstanding services overall.

Miguel S. 
Rating:
5.0

Customer did not leave a comment.

Tom F. 
Rating:
4.0

Customer did not leave a comment.

jack J. 
Rating:
5.0

Walter checked us in during the return, I cannot express how easy it was and, as with the pick up, a very fast and pleasant experience. Excellent location and staff were fantastic! AAA+++++

James S. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Michele R. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

excellent service and professional. Will rent again from them

curt H. 
Rating:
5.0

Honestly it was pretty quick and easy. And this is how I like it.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

Tim W. 
Rating:
5.0

Great service and very helpful

JIM C. 
Rating:
1.0

This was not the place where I made my reservation. This does not go with U-Hauls motto " Moving Made Easier"

Ruth R. 
Rating:
3.0

Make the process quicker

William B. 
Rating:
5.0

Customer did not leave a comment.

Zachary B. 
Rating:
5.0

Everything was perfect. I honestly can't think of anything I'd change

victoria J. 
Rating:
5.0

Customer did not leave a comment.

charles D. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
1.0

Customer did not leave a comment.

Vandy T. 
Rating:
5.0

Customer did not leave a comment.

CINDY E. 
Rating:
5.0

Customer did not leave a comment.

Ed H. 
Rating:
3.0

Customer did not leave a comment.

KATHY C. 
Rating:
5.0

Jared took me right in and did all the paper work very quickly as well as having the truck pulled out front and warmed up for me.Being from Orlando and not used to the cold I appreciated him taking the time to warm up the truck and get me on my way.

David T. 
Rating:
1.0

The equipment I reserved was a 15' truck with a flatbed vehicle trailer and 1 bag of blankets. I picked up the equipment in a blizzard and didn't inspect everything like a I should have. When I got home, I found that they didn't put the blankets in the back, there was a low tire on the trailer which I had to fill up on my way out of town, and both the inside of the cab and the cargo bay were filthy. It was clear that no one inspected the equipment when it was turned in from the last rental. Unfortunately I didn't have time to exchange equipment and have the location fix it so I did it myself. I drove from NY to ID and when I was almost to my destination, both of the front tires on the two-axel trailer blew out. I will never even suggest using this location to anyone and I will hesitate to recommend U-Haul at any location to anyone if this is the standard for the equipment I will be renting.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen T. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
4.0

Walt was very helpful

Ryan A. 
Rating:
4.0

Customer did not leave a comment.

ANTONIO M. 
Rating:
5.0

The gentleman I dealt with at this location was very helpful and answered all of my questions. He also reminded me if I ended up needing storage that I get 30 days of free storage for having the one way uhaul.

Jennifer W. 
Rating:
5.0

Get more 26ftt trucks. Excellent service. Dependable.

Rosolyn S. 
Rating:
3.0

Customer did not leave a comment.

Justin D. 
Rating:
5.0

I cannot suggest any improvements. My only comment is that this is a very well run and friendly U-Haul. The people are great and really helpful. Thank You.

Dominic U. 
Rating:
5.0

They did a great job - thanks!

john S. 
Rating:
5.0

Customer did not leave a comment.

Eric Z. 
Rating:
4.0

Customer did not leave a comment.

Alexis G. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

thomas M. 
Rating:
4.0

Customer did not leave a comment.

Panama W. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Your business was very organized and clean. The representatives were outstanding.

KENNETH B. 
Rating:
4.0

Customer did not leave a comment.

THOMAS M. 
Rating:
4.0

Customer did not leave a comment.

thomas M. 
Rating:
1.0

I initially reserved a trailer in Thurday the 24th of August. When I went to pick the trailer up there were none available. I had to wait until the next day trip get the trailer I needed.

Johnathan B. 
Rating:
3.0

the location forgot to include my appliance dolly. I had to make a second trip (15 miles) to pick it up.

ROLANDO R. 
Rating:
3.0

Please ensure call centre is aware of the process/policies & systems, just by sounding nice does not get the job done. Everything in my order right from reservation to delivery of the UBOX from the pick up location was messed up (which includes MOVING HELP) they should be renamed to MOVING HELL for us. Absolutely pathetic service, nobody knows the process/ systems...everybody claims to be new and need to do so many follow ups to get the basic job done.Never Expected from UHAUL to be having such pathetic level of service and people. will never recommend anyone for this service. NEVER.!!! My box is still in transit so don't know how it will arrive and whether there would be another surprise waiting for me here at the final point too... hoping for 1 as per experience so far ..but will wait... as i am stuck

GARGI M. 
Rating:
5.0

Friendly staff.

ALINA S. 
Rating:
4.0

The customer service rep was extremely friendly and helpful! She gets an A+

EMILEE H. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
2.0

Sadly, my mistake was to trust the company. I neglected to verify the mileage before taking my rental and was charged for driving exactly twice the miles I actually drove. I don't know if the odometer was double counting the miles or if an employee marked the initial starting point incorrectly -- either way, it is completely my fault for not checking it before driving off. However, a business should not take advantage of customer trust/inattentiveness and I will never make this mistake again because I will never use this company again. My girl scout troop rents a truck every year at this time to transport our cookies and this was the first time I had an issue like this. This was also the first time I used a new location. The staff was extremely friendly and the vehicle was quite nice -- neither of which make it okay to engage in underhanded business practices.

NADIA M. 
Rating:
5.0

best experience with Uhaul to date

CHRIS A. 
Rating:
5.0

Customer did not leave a comment.

TERRETT D. 
Rating:
5.0

Customer did not leave a comment.

MATT P. 
Rating:
5.0

Customer did not leave a comment.

MARIO S. 
Rating:
5.0

The staff was mindful of my needs and was proactive in making sure my truck would come out of there location, since I had to also unload a climate controlled unit also at this location.

TRISTAN G. 
Rating:
4.0

Customer did not leave a comment.

Amy W. 
Rating:
5.0

Customer did not leave a comment.

KELLY K. 
Rating:
5.0

Customer did not leave a comment.

andrew W. 
Rating:
5.0

All employees were very professional. The young man who got me all hooked up Sat morning was exceptional. Great customer service.

david W. 
Rating:
4.0

Customer did not leave a comment.

CLAIRE M. 
Rating:
4.0

More staff

Lauren C. 
Rating:
5.0

Staff was friendly and helpful.

JOSE C. 
Rating:
3.0

Old guy was rude. Young guy was nice.

JAMES C. 
Rating:
5.0

GREAT CUSTOMER SERVICE!

Karl F. 
Rating:
5.0

Customer did not leave a comment.

SHARON M C. 
Rating:
3.0

Customer did not leave a comment.

robert P. 
Rating:
4.0

The best experience I've had with a rental. The truck was in excellent condition!

STEVE L. 
No reviews have been submitted for this location.

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