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Yvette B | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Northeast Columbia
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Getting the hang of it now. Reserving a rental was super easy. Pick up went smooth. Vehicle was great! Just what I needed to move a few pieces of furniture. Return is a little odd, so ended up doing it through the app because i wasn't sure the employees standing around doing nothing would take care of it.
RAYMOND FAdvise them to use the blankets to wrap items. We thought bubble wrap would do the job, but wound up with scratches from items rubbing on other stuff. I think if we had wrapped things in bubble wrap and also blankets, it would have avoided the scratches. Our fault. We will be using ubox again in February and will definitely use the blankets!!
Ellen WQuick easy drop off little to none interaction with staff. I don't think they want to talk to customers got the vibe like drop it of and let us do our job and get out.
CHISM Ythe truck was not where the picture in the app said it would be for pick up, the window shade was still in the window and the truck was dirty and only had 1/4 of a tank of gas in it
Nolanda DStaff was wonderful and it was a great experience!
CARLA Canthony was great!
BRIANA HHelpful and friendly staff. Facilities seem nice and maintained.
Orion HRental experience was very good. Used the app to make the reservation. Had a minor clitch. Andrew was able to get me in the truck I needed with no problems. Yes, would rewcommend this location for sure.
RAYMOND FFriendly staff, well maintained facility, great selection of vehicles and equipment. Competitive rates.
ANTONY SI was helped by a store associate named Andrew. He provided excellent customer service.
CHELSEA GThe staff was very friendly and helpful
Michael M | First ImpressionsUhaul texted me 24 hours before my pickup asking me to call them. After waiting on hold for 20+ minutes, I was informed no vehicle was available within 100 miles of my location (despite putting my order in weeks beforehand). I drove 100+ miles to pick up a truck and Uhaul was gracious enough to give me a max of 75 extra miles (yes, less miles than I had to drive out of my way). The truck was late, and would shake like the Apollo 13 reentering orbit. Conveniently, the movers booked through Uhaul canceled 15 minutes before they were scheduled to show up. Uhaul informed me that movers cannot be rated for a no show/canceled service. So all these 5 star reviews you see are shielded by Uhaul preventing reviews for the worst case scenarios. In summary, do not rely on this company. Have several backup plans because Uhaul clearly has the monopoly in this field and doesn’t have any reason to be reliable in order to take your money.
STEPHEN BExplain why im being charged double the original amount
EVAN SNo complaints at all. If anything maybe less blankets on multiple box orders, but someone else would probably need more than we did.
Olfuss RBrand new location and friendly helpful service.
MICHAEL GThe lady at the counter was very friendly and helpful. The truck that I rented was clean however it was AWFUL to drive. It was clear that the maintenance had NOT be done by the way that the steering wheel shook as I drove down the road. If I had to drive a long distance I would have returned the truck immediately. Your trucks need to be mechanically sound before renting them out and this one clearly was not.
JANE MThere was a light out, but overall I still rate it a 5 as the staff was so easy and pleasant to work with.
LEVI OI returned my truck on 9/26 at 5 pm and employee was supposed to check it in and send me a receipt but failed to do so. It didn’t get checked in till this morning but an another employee took care or it for me and assured me would be addressed. The employee yesterday didn’t do his job.
MICHAEL SThe customer service at this location is exceptional!
RUSSELL SClean facility. Friendly staff.
ANTONY SVery good, friendly customer service at this location. Much appreciated.
WILLIAM HIt was my first time using U-Haul van (Approx. 20 ft) and everything went on smoothly. Good price for the work the equipment helped me to do. Thank you U-Haul.
DICKSON KWhen I arrived to pick up the truck I rented, it was already on E with no estimated mileage left. This was very stressful as I didn’t know how far I could even make it. There aren’t any super close gas stations to this location, and requires highway travel, making this even more risky. It makes more sense to have all vehicles rented out and returned at Full
OLIVIA LWe didn't have to get out of our vehicle. The attendants unhooked the rental trailer and we were on our way.
RON SThe staff members at U-Haul Moving & Storage of Northeast Columbia were very good to us. After returning our 20 foot U-Haul truck, a pleasant gentleman checked it out quickly & we were on our way.
COLLEEN VShawn was absolutely amazing will definitely be back.
SIERRA LUHaul is a fantastic company, and I am ecstatic that they finally have a location on my side of town. I've rented and/or returned vehicles from 4 different Columbia locations, and this one is by far the best, with easy access to Highway 63 and Interstate 70.
MATTHEW RGreat customer service!
Nancy MAwesome service! Alexis did an amazing job assisting me with meeting my needs. Thank You 🙏🏽
LESLIE S | First ImpressionsThe staff at the this location was amazing! Two people cleaning vacant lots were so willing to help, plus the ladies in the office!!
Alissa S | Overall ExperienceBought a safe tow light connection adapter, ground connection was broken off when installed by staff. Dropoff point was in a field and couldn’t refund my cash deposit.
ROGER MClean the bugs off the windshield. Over all great service
RICKEY NVery well run facility and awesome employees!
ADAM W | Overall ExperienceI dropped off after hours with the UHaul app. All went smoothly, but I cannot comment on the location and personnel further.
Ralph HI've been to countless U-Hauls over the years and never thought to leave a review, but everyone was so dang nice I had to reach out. This location is new so I wasn't surprised it was clean, but there were 3 employees in the building and they all greeted me and were very pleasant. I have a few choices of U-Haul sites in the area but will definitely choose this one moving forward. Thanks!
CHASE BNA
RA T | First ImpressionsEverything went really great on the front end. Clarence, who helped me, was very kind and literally walked me through the process, which was AMAZING!! I was very impressed by the security features, and everything was extremely clean and in good repair. I came back later that night to drop off some stuff, and the buzzers were unnecessarily loud. Especially since the one garage door kept jamming, and the alarm would go off about every 30 seconds. I also had trouble with my code working at the entry door into the facility.
JENNIFER L | First ImpressionsCustomer service was fantastic! Had a little trouble with the adapter for lighting but staff were patient and knowledgeable with us to ensure everything was in working order before pulling off.
MICHAEL RNothing it was great. Friendly, courteous staff.
SANDRA HVery impressed with kindness of staff
BRETT NThe gentleman that took the truck from me was kind and very helpful with the U-Haul app in the return process. Thank you
dustin mYour team was on personal call during my entire checkout
KIMBERLY HEveryone was great!
SHOSHANA JThe team at this location, over the several visits, were helpful, knowledgeable and and courteous whenever we had interaction or needed assistance
thomas k | Overall ExperienceElizabeth Stambler was so very pleasant and helpful. She answered all our question and made the process effortless. The world needs more professional like this.
SHERRY CEverything about this process was smooth. I felt like it was a well oiled machine where everything was transparent, efficient, and on time. I have done 3 big moves across the country and this was by far my best experience and I'm telling everyone to use uboxes.
Scott LBe honest!! There was not full disclosure of the mechanical condition from the rep when vehicle was picked up. The vehicle should have never been released from the yard. I am still waiting for a call back regarding my concerns & hopefully a refund.
Edward AAssociates were all pleasant. Great customer service experience!
Aaron AEverything was great. U-Haul App is great tool tool.
ALAN HNothing. Everything was great. All the employees we interacted with were professional and knowledgeable.
ISAAC BElizabeth is an amazing customer service rep.
MARK HVan got excellent gas mileage and was easy to drive.
Rhonda WThere were few things on our forms that did not match what I was told in a conversation when booking the uhaul. Minor details but still important to know it was different. Also would be important to tell your customers that 1-way uhauls don't come with a lock. Every truck should come with lock no matter what. Also Uhaul needs to relay to customers the build of the tow Dolly's and that they may or may not work with certain car types. That was not relayed to us.
Timothy MDeshaun (sp?) was great at pick up. He is efficient and friendly. The return was easy and both the young woman at the counter and the woman at the awning outsized were great.
MICHAEL MYour 6x12 utility trailer states that it has a 6’ gate. It does not. Due to structural bracing at the bottom of the gate, there is less than 5’ width. I could not load my 66” mower on the trailer.
REX JThe pick up location was efficient and helpful. The drop off location was very accessible and the help was outside to assist as soon as I pulled up. It was a very good experience and I would certainly recommend it to others needing a rental trailer or truck.
CURTIS ONicest, most impressive UHaul facility I've ever used. Staff was there and accepted my rental 10 minutes before their posted opening.
HOWARD TThe only issue that I had was that it smelled like smoke although it was labeled as non smoking.
MARK DAll of the staff was super friendly and helpful, both when checking out the trailer and checking in.
Kevin RFriendly helpful employees
KENNETH HNicest U-Haul location I have ever seen! Great staff, efficient.
ERIK EThe staff are wonderful at the Northeast location off Vandiver in Columbia! They are helpful, polite and very attentive to questions.
SARAH K | First ImpressionsAn extremely well run U-Haul location with staff that are both helpful and friendly. Really appreciated Alexis and the team she has there.
ADAM W | First ImpressionsThe staff and manager hete are great!! Very professional, frendly amd exvellent communication. Lots of other busineses could learn from them.
Darryl S | Overall ExperienceThe young man who assisted me was extremely professional, patient, and knowledgeable.
John M | First ImpressionsThe staff was great but the policy of blocking units at the front is completely asinine and made me think about using another facility. You are punishing peope who choose to rent early by forcing them to fill units that are in the rear vs rewarding them for being early adopters. Additionally, the ADA units have smaller doors which make them easier to open and close but make them almost impossible for someone with disabilities to actually move things in and out of due to the narrow passage of the doorway. Imagine even an able bodied person trying to get a table or sofa through that door vs a standard. The staff at this facility is great and sets a standard for customer service!!
Darryl S | First ImpressionsVery cleanly and helpful
ardine j | First ImpressionsYour staff deserves accolades for their customer service and commitment. I can’t say enough as to how helpful they were.
thomas k | First ImpressionsStaff was very friendly and helpful, moving into the storage unit was easy and the carts provided to move things were very useful.
Olivia S | Online Move InThank you team U-Haul for aiding my move and storage needs! You all went absolutely above and beyond to meet not only my asks as a customer but also my needs as a disabled person, and for that I could not thank you enough!! May your summers be pleasent and your winter's warm-- I will be reccomending U-haul and continuing to delight in your services for as long as I remain a musician. (which is forever ;) ) HAVE A WONDERFUL LIFE FOREVER AND ALWAYS, Gabe Matter (aka Luci Léo with Luci & The Lions) literally love you guys so much, THANK YOU!!!! xoxoL
gabe m | First ImpressionsEven with all the things going on with this new facility ie, the staff cleaning and organizing stuff. The staff is/was very professional and friendly to work with. And I’ve used other storage facilities before and it was always about taking your money no professional staff whatsoever. This facility is by far the best in the business.
Micheal T | First Impressions