Customer Reviews for U-Haul Moving & Storage of Northeast Columbus

Rating:

2.0

The actual store was nice and had a bunch of moving stuff however my issue was the price. Then you guys try to charge me another 42.50 upon return of the vehicle even though I said 75 miles and I only drove it 72 miles. Why did a uhaul that was supposed to 29.95 for a day plus $0.99 a mile cost me 219. Absolutely disgusted and when I move again I won't be back this is the 5th time I've used uhaul and never one time was it this ridiculous.

Rating:

2.0

Gas was given at 1/4 tank, returned at 1/4 tank charged $9.5 for gas on 13 miles... I asked to see photo's of the before and after and was told it was not possible and they do not send pictures of it but that they have them? Highly recommend taking you own pictures before and after. They were not helpful, and the amount reported as "before" for tank was incorrect.

Rating:

5.0

I love them there great customer service

Rating:

5.0

Shay was the team member that helped me she was absolutely wonderful her pleasant attitude and willingness to go above and beyond for me has created a lifetime customer out of me

Rating:

5.0

Very efficient and friendly. Took care of me in less than one minute.

Rating:

4.0

It would have been nice to now about the photos I was to take before leaving the lot. I saw the text messages/prompts after I had left. It wasn't the worst, but I felt like I could have been notified by the reps beforehand.

Rating:

5.0

Justin and dom was great and helped get me right. Thanks

Rating:

5.0

Demetrius was very helpful and worked very well with me to figure out some issues with the trailer rental.

Rating:

3.0

Lack of communication all the way around. Most all employees seem to have limited or no knowledge of what their job should be. The online Uhaul text app was the only way to get any accurate information. The box was delivered to a different location in San Diego than originally stated. Thankfully the moving company I hired there in San Diego was able to locate the box and pick it up. Although we were not able to get the box on Sunday because the Uhaul location was not staffed with a forklift driver. That was discouraging. Overall, the box was as advertised and it did get from point A to point B. Tracking while in transit, especially when going across country, would be very useful to the customers.

Rating:

5.0

Nothing to change, I will be recommending this location to anyone that asks for moving equipment!

Rating:

1.0

Van smelled of cat and dog urine

Rating:

5.0

The people behind the counter were busy, professional and caring. I was given personal attention. Great people to work with!!

Rating:

2.0

Manager and people charged me extra even though I had already dropped this truck off the day after I picked it up. I had it reserved for Saturday June 6th - Sunday June 7th and dropped it off that Sunday around 1 PM. People on site told me they sent my receipt, and they never did. I called them June 10th to fix this and they charged me an additional $178 and said they will send my receipt again. Waiting for credit to fix this since I have photo evidence of it onsite on June 7th.

Rating:

5.0

My original reservation was at a nearby location, but they had no trucks. So we went to this location, which did a good job.

Rating:

4.0

I needed a larger truck and called customer service. I spoke to a woman named Kye who said I could get one as long as I go there by 7pm. We had intended to load the new truck there and hit the road. The manager there said we didn’t have enough time and would have to come back tomorrow. I hope you can retrieve the recording of our conversation to verify what she told me because we got there at about 6:30pm, be for the 7pm time frame.

Rating:

5.0

The guy who helped us actually hooked to trailer up for us and showed us how to work it. Definitely an asset to your company

Rating:

5.0

Everybody did their job and was very friendly and wait was not long! Checking in or checking out!

Rating:

5.0

Lots of availability. Easy pickup and drop-off.

Rating:

3.0

Employee was not knowledable about the early return question. There should be a credit for bringing the truck back 30+ hours early. It was likely rented to another customer so UHaul made more money on our rental. The amount charged was also more than I was quoted originally.

Rating:

4.0

I've been with this location on and off for about 5 years, and feel that if you continue to maintain the good relationships you have with ongoing customers, as well as treating all customers as a valued part of your business then you will have no need to improve because the improvement will become part of your brand. People will talk about how good you all are, and invite others to stop by and experience that great customer service for themselves. Also, I'm old and I know we can't please everyone so keep being great! Thank you and blessings! 🧡

Rating:

5.0

This location always has friendly workers (and owners), the store is clean, as are the trucks. The whole process is very easy to get in an out. My favorite location in the area.

Rating:

5.0

UHAUL has a policy that you refill the gas back to what you had when you picked up the vehicle. the truck i picked up had 20 miles to empty. This means i have to start looking for a gas station as soon as I left the uhaul location. There is no way of knowing how much gas the truck will burn (uhaul guy said it was a gas hog) so i am having to add gas before i even start loading. Unless i want to stop 2 or 3 times to add a couple of gallons each time this process will always be better for UHAUL not the customer. In the end because i had to guess and added too much gas UHAUL came out on the winning end of this deal. Uhaul ends up with almost a half a tank of gas which is a big deal since gas is expensive in the columbus ohio area. This is a terrible policy and only benefits Uhaul because they charge you crazy fees if you dont bring the truck back with the same amount of gas. I will consider using someone besides uhaul the next time even though all else was good. talked with 3 different people and nobody cared about this policy and how it affects the customer.

Rating:

4.0

Ensure every worker adheres to a full inspection on properly securing all trailers to customer vehicles. Also a brief tutorial on how to properly detach trailers and re-attach in the event of an emergency.

Rating:

5.0

Staff was hella patient and polite!

Rating:

5.0

Great customer service

Rating:

1.0

When dropping off there was a lane marked "Returns" but it was not staffed. There were no parking spots for passenger vehicles. Staff was rude.

Rating:

5.0

I know times have changed. I do miss the dolly already included in the truck, although for me I didn't need it.

Rating:

5.0

Much needed support thanks for the services

Rating:

4.0

The app doesn’t work and just makes you wait longer

Rating:

3.0

No staff at the counter when app told me to ‘skip the line’. Both were at the propane tanks. Had to wait for someone to come. Otherwise, my experience was great!

Rating:

2.0

This place was good, clean and efficient. But unfortunately they still lose points because of how awful my experience with U-Haul was throughout my journey.

Rating:

5.0

Very good customer service at both locations.

Rating:

5.0

Service at this location was phenomenal. Ezekiel R. and the other gentleman that was there were so helpful. This was my first time getting a rental and they explained everything to me. Answered all my questions. They are wonderful representative of the company. Also, I spoke with a woman named Jay this morning on the phone. She also was kind and pleasant and helpful. I was treated with kindness, respect. Please add these comments to their profile. And if they can get a bonus all the better. They deserve it.

Rating:

5.0

We have used this U-Haul facility many times to move our daughter around campus. Very happy with service especially this time. We were greeted with smiles and our check in was easy and prompt.

Rating:

5.0

ninguno

Rating:

1.0

I had a reservation at the Sinclair Rd UHAUL for a 20 foot truck. They called and said the 20 foot truck was in the garage

Rating:

4.0

The sign says to wait for people when dropping off the vehicle but nobody came out. Had to go into the office.

Rating:

1.0

Kid was just playing on his phone didnt even offer to show me where to drop the trailer or help in the slightest just wanted to vape and play on his phone while it smelled like weed inside. Someone was vaccuming and cleaning trucks but kid inside was useless. 10/10 would not work for me ever.

Rating:

3.0

staff not friendly or helpful

Rating:

2.0

This location’s service was not bad, but I only went here because my previous location decided to wait until I was already there to let me know that my reservation was not available because the person renting before me failed to return their truck. So overall my experience was not great since we had to drive out of our way after wasting an hour trying to figure out what happened to our previous rental, which is not something anyone wants to handle on an already stress inducing day.

Rating:

4.0

location was fine. The person that helped me was great.

Rating:

5.0

Excellent facility everyone was very helpful. It looks clean and secure . I am actually looking into to storage at this facility

Rating:

5.0

Customer service is well above average

Rating:

1.0

The shop owner was 15 minutes late. I get there at 9am which is when the location opened and no one was there. Doors were locked and then 15 minutes later he shows up. I also had to go to another location to pick up a tow dolly and the employee there was extremely rude and condescending. A horrible experience

Rating:

4.0

Business approriate

Rating:

3.0

My phone died at the completion of the review

Rating:

5.0

Good

Rating:

5.0

Really appreciated how customer centric the associate I was talking to was.

Rating:

5.0

Offer a reduced price from early drop off. While the car transfer was very helpful and very good the $500 price it is for a 5 day travel we only use it for 2 days it would have been nice to get some type of discount

Rating:

1.0

Management team was rude and could not walk me through my bill when I had a question on it. They said that’s what you owe but didn’t know where the money was coming from.

Rating:

3.0

The young man who checked us in was nice enough but instead of walking us to our rental unit, he broadly gestured that it was "over that way." We went to the wrong section and called to ask for directions. Again, instead of coming out and walking us to the unit, he remained inside the store, and gave us directions on the phone. It was a very odd miss on customer service. He wasn't alone in the store. There were several other people working so there's no reason why he couldn't simply come outside and walk us to our unit. Other than wandering around trying to find our way, everything went fine.

Rating:

5.0

The only thing I could see was that the cabin space is not good for people 6'2" and over. I could barely get my legs under the steering wheel, which you cant adjust. Hard to roll window up because of lack of space on the side. Need electrical windows and adjustable steering wheel. The services was great and the vehicle was clean in the front and back.

Rating:

3.0

Windshield was cracked, front left tire required 50lbs of air 10 minutes in to trip. It was raining so no one walked me out to truck to go through any pre-trip check, had to load my supplies my self in the rain. Staff was polite just not helpful

Rating:

3.0

My original location where reservation was made did not have my rental therefore sending me and my reservation to this location. Customer service was appalling. No sense of respect or urgency given previous issue. Rep would not look at my phone which clearly displayed reservation number. I had to verbally give her # multiple times because she could not get it correct. Then when i as asked for a credit card. Which i had already provided when reservation was made i shared i had already provided all that in my pre check in and asked why it was needed again. Representative then remarked, out loud, and directly at me"we always have one of those people on Sunday s." I directly stayed "excuse me " to her replies of continued disparaging remarks directly to me. Upon return of rental rep Was again rude and would not even look at me. I intend to follow up with area manager to report this and i never rent from this location again

Rating:

4.0

Customer service was great!

Rating:

4.0

The truck was a hard drive. Rode a little rough. Could you a good cleaning and a wheel alignment. But the staff is exceptional as always. I've been using this location for over 15 years.

Rating:

1.0

When I signed up online it gave me the promotion of first months free because I had booked a U-Haul truck and when I went to the U-Haul place, they charged me for the first months rent, even though I was not supposed to pay

Rating:

5.0

All staff were really nice and helpful. Shakira was very nice when setting up storage and closing it for me.

Rating:

5.0

The staff were great. They were kind and extremely respectful.

Rating:

4.0

Wonderful experience

Rating:

5.0

Shakira was very nice from booking to dropping truck back off. process was smooth and simple

Rating:

4.0

Costly

Rating:

1.0

I will never use U-Haul again. You guys changed my locations twice you guys changed my times and you guys changed the final price after I already had confirmation. Told me that I would not accrue a certain fee and then still chose to charge me for said fee

Rating:

1.0

Originally we were put into a unit that was already occupied. We were then put in an empty unit. We were told that the system would be updated to reflect the new unit number. It never was. Months later When I tried to retrieve my things, another lock was on the unit, my items were gone, and the unit was rented out to another customer. We were paying every month on a unit that did not belong to us, and our items were gone. After debating with them for several days and verifying their mistake and our loss and inconvenience, I was told "I don't know what happened, I don't know what to tell you. Contact claims." Not a good experience and it seemed that this happens often. I do not recommend this facility.

Rating:

5.0

I have my storage for 4 years maybe more

Rating:

5.0

Great customer service

Rating:

2.0

I received a unit and upon arrival I was given a smaller unit and was doubled the amount that I requested. The staff never told me he gave me the unit as if it was what I requested and then when I noticed he then said that he sold the other unit. I then rode around looking for my unit for twenty minutes to find out it was a old uhaul truck. I wish they would’ve contacted me before I arrived I would’ve made reservations at another location and my free month didn’t get honored. Just a bad experience this go round. Do better with communication

Rating:

5.0

Great customer service

Rating:

2.0

Rude

Rating:

5.0

Everything was awesome!

Rating:

3.0

Staff is very ghetto and unprofessional. Very Bad customer service experience. facilities are great and clean.

Rating:

5.0

Great staff, friendly and helpful crew!

Rating:

4.0

I rented a storage for 1 year very pleasant people and storage keep cleaned and sanitized

Rating:

5.0

I would use this Uhaul again if I need storage. Thanks in advance 2025

Rating:

5.0

Just need storage bin numbers move accessible for locating your number

Rating:

3.0

The storage unit was pretty dirty. It hadn’t been swept out. Lots of dirt on the floor. Also what appeared to be some socks and other remnants of previous tenant.

Rating:

5.0

Great customer service was very helpful. It was really appreciated.

Rating:

5.0

Thank you for allowing me to be a part of the U-Haul community. Your facility was convenient for me, access was great, and being able to utilize an indoor space was awesome when needing to reorganize during inclement weather, didn't have to worry about my things being damaged. Reasonable rates compared to another facility I was using, and had the same size unit, indoor, but paying about $32 more. I was just pleased knowing my things were protected and available to me. Blessings!

Rating:

5.0

Uhaul is the best there is

Rating:

5.0

Everyone was very helpful. I thank you all for the 1yr. & 3 months thank you all blessings.

Rating:

5.0

Everyone was very helpful they went above and beyond to make sure I was satisfied.

Rating:

2.0

love everyone at uhaul

Rating:

1.0

I reserved a 10x10 and once I got there was told that I had a 7x13 which is the back of a old uhaul truck and the cost was more than what the bigger one was. I want the size that I reserved or I won’t be paying for the smaller one until I get what I purchased

Rating:

3.0

The company needs to make a way to keep storage affordable. People aren’t getting their items cared for only stored and it is almost impossible to afford after so many months.

Rating:

5.0

I have no complaints. I would be glad to tell someone about you all as a help to a person without no issues!!!!! You all are just that good and then some!!!!!!

Rating:

3.0

Tried to get the general manager to cut the lock off...I left the keys n the uhaul truck I rented....I called and a lady said she would have to gm call me cause he was the only one who can cut the lock off...never got the call...emailed and never received a reply...they didn't call me...until money was due...bad communication.....now i have lost the lil stuff I had...was not going to pay for another month...the first time I came in to rent my storage two employees was arguing n front of mang...he didn't say or do anything..just set there..

Rating:

1.0

I reserved a storage unit back in September 2024 because I knew I was moving in Jan. 2025 and would need 2 months of storage for my items. When I showed up to check in and receive my unit I was given a 5x10x10 climate controlled unit, like I reserved. However, after locating the unit I was given, there was still a lock on the unit (#857). I went back to the office and they said that meant someones stuff was still inside, and I was able to reserve it because it was marked as "moved out" in their system. I was then told they did not have any more 5x10x10 units available and after the employee called the GM, he said on the phone that a reservation does not guarantee a unit - then what is the point of making a reservation?? He also said he is unable to provide a 10x10 unit for the price of a 5x10, even though I specifically reserved a 5x10 and did not need the larger size or want to pay for it. He did offer the first month rent free (the phone was on speaker) but the lady helping me still ended up charging me. She was then quite rude when I asked why she charged me, since I heard the first month should be free, and told me "not to worry about it". The most upsetting part is they no longer had any climate controlled units and some of my items required that, so I was unable to store all of my items. Overall I was very disappointed in the disorganization on their end that caused this problem, and the lack of basic manners when trying to resolve it. I would definitely not recommend this location to anyone in need of storage, I'm sure you can find a more organized facility with better customer service elsewhere.

Rating:

5.0

My 3 month experience was great. I had no issues and accessibility and convenience was awesome. Thank you!

Rating:

5.0

The only problem that I had was with the size of the unit that I was able to get. When I first rented the storage unit I rented a 10x10 but had to change to a 5x5 because that was the one I had to get for the free month storage offer. Well that size was two small for my queen size bed so I had to get the 10x10 which ended up costing me more money, that I was aware of when I first rented the unit but not upon arrival to Ohio. I guess all ended well with me getting the larger unit, it just was an inconvenience of having to come up with more money when I was already waiting on a refund from U-Haul for the first tracker rental. Long story short, it wasn't the fault of U-Haul in Ohio, they were great, the problem was with the online booking. Very stressful.

Rating:

3.0

They tried to charge me $50 dollars off to cut my lock

Rating:

4.0

More clear hours of operations would be helpful. When we tried to move in, we didn’t realize the office was already closed. Had to come back the next morning.

Rating:

1.0

We rented out a storage that already had a lock on it. We didn’t notice until we had unloaded our belongings and couldn’t place the lock we received from them on. This caused us to leave are unit unlock. They stated they have cameras. Came back the second to unload as they also told me it would be taking care of and it wasn’t so I brought this to there attention and a nice lady help me out and had to taken off. And it was by construction which made thing hard to unload our stuff there was a lot of debris and dirt blowing towards us.

Rating:

4.0

Everything was fine... however... your rate increase for the unit made me reevaluate my need for a storage unit..

Rating:

1.0

On 7/6/2024 @ 7:00 am in the morning, spoke with Michael sales agent to rent a unit (storage). Info that the necessary unit.# 1133 was available, but needed to be clean. Asked me if I could come back about 12 noon, informed him that 1 o'clock would be all right if pressed for time. On 7/7/2024 returned to find out unit was not clean. Had a large old oak dresser, a huge granite, slate, a large bucket of semi gloss, wall, paint, and broken glass plus trash left behind. Seen a sales clerk(Noel) I asked him could he provide mop bucket and dust pan so I could immediately start cleaning up. He stated, " he be right over after he finished with his client. Son, returning with the needed cleaning products, he'll began assisting. I had already removed the drawer, wall paint, and trash but couldn't remove granite being extremely too heavy. Mister Noel eventually assist in the removal. Staying there until I finish cleaning the unit, I think him for his great assistance. He is a great asset to your company, another African, American young lady tried to assist. Truly I wouldn't come back if it wasn't for having a previous storage and Noel. Sincerely Mr. Derek M. Rogers 614-439-2873

Rating:

5.0

Everyone was nice the storage unit was huge

Rating:

5.0

Clean with temperature controlled units , well secured with easy access, very helpful that they have carts outside for convenience, very helpful staff, it’s an excellent all around experience, thank you for having me for a couple of years and keep up the good work.

Rating:

5.0

Loved it no complaints they do they job and do it well

Rating:

5.0

N/a

Rating:

4.0

The young people in the store are very rude that would be 30 and under

Rating:

4.0

We should have access to the unit 24hr

Rating:

1.0

I lost My Personal Belongings ( photos, Birth Cert). I am homeless. so communicating was difficult.

Rating:

3.0

Liked this facility because it was close to home, storage price seemed pretty good for the size of my rental unit

Rating:

1.0

Management was very disrespectful to patron they’re rude. And lazy make you wait for service.

Rating:

5.0

Everybody in there cool asf and the manager is too

Rating:

1.0

Unit was not available to move in but available to book online. Spent more money due to the error of the facility. Would not recommend to anyone!

Rating:

3.0

I could not get the access door to open

Rating:

3.0

The woman at counter believe her name was Deidra gave all kinds of attitude when I rented a U-Haul and then I went back and rented this unit and wasn’t informed that the unit was supposed to be free because I rented the truck so I paid for a unit there was no lock in my unit she threw a fit because it was part of my contract that there be a lock

Rating:

5.0

I am not sure who the customer service rep was that helped me on 12/29/23 evening roughly between 3:30-5PM, but she went beyond what I had expected, which is why I rated my experience so high. I was having some issues with accessing the building, so I had to keep bothering her (my words, not hers) and each time she explained in clear details what to do, and this was much appreciated because at this point I was going to leave and come back another day! Thank you for everything. Blessings!

Rating:

1.0

Incorrect lock on my stuff when it shouldn’t have been, i paid For a whole month and didn’t get the prorated part back that was used, the ppl wasn’t helpful and rude

Rating:

5.0

The assistant manager was extremely helpful and was one of the best customer service experiences I have ever had. So happy to continue doing business here!

Rating:

2.0

Can’t get thru on phone, when you do they hang up on you .

Rating:

5.0

I had my storage unit at 1314 E 5th for several years until I moved out of town. It was always very secure, easy to access, & everything was well maintained! The staff was also great & when my key broke off in my lock, they even gave me a free new lock! I appreciate everything they did there to be very friendly & keep my belongings safe & secure!

Rating:

1.0

I called to confirm move out could not get anyone in office. Called 1800 number, who could've get ahold of office either. I was told everything would be ok. Yet I was repeatedly billed.

Rating:

5.0

Good Service

Rating:

4.0

Amena was very helpful and informative

Rating:

5.0

Phenomenal staff team I would love to join a winning family such as you guys ,the ambition to help us customers are so amazing 😍

Rating:

5.0

Best experience I've had with a storage facility.

Rating:

1.0

I was having issues paying my bill for a few months. I finally got a job but I had stopped receiving calls and emails from U-Haul. About a month ago they emailed me saying they couldn't get in touch with me and that my things were auctioned off. However if they couldn't get in touch with me how did I receive the email. Also, the close date for my unit is the 1st of this month which still means that I could have set up a payment plan. Of now they're telling me I just have to pay and I don't think I should have to pay considering they lied saying they couldn't get in touch with me. I am TROUGHHLLY dissatisfied as disappointed wit my experience. I WLL NOT be recommending U-HAUL.

Rating:

5.0

Thanks for your Business and keep on my stuff safe and clean..

Rating:

5.0

Never had any issues in the two years I had my storage unit. Thank you U-Haul !!

Rating:

5.0

My things were very obviously extremely safe; no moisture leaks no dust it's been wonderful!

Rating:

5.0

No complaints here

Rating:

5.0

Through several storms and multiple management changes this site has been run well. Thanks!

Rating:

5.0

Keep up the Good work

Rating:

4.0

Better labeled driving directions for cars going in and out of facility and accessing the storage area. Staff was friendly!

Rating:

5.0

The staff at this location, 1314 e 5th Ave, Columbus, OH are the most helpful, professional people I have met anywhere at any business. I am so thankful for their customer service skills and care; that really relieved the stress I had from the move.

Rating:

4.0

At first I had a communication problem with getting my storage I had to come back and forth for a couple of times but the last time I came I got my key and I was very happy.

Rating:

5.0

Greg and his team were great to work with!!!

Rating:

1.0

Roaches in storage building and altogether not clean.

Rating:

5.0

The 2 employees at the East 5th st location in Columbus Oh we’re amazing!! They even helped me unhook my car from the tow dolly and walked me through the after hours return policy. I have always used uhaul and will continue.

Rating:

1.0

UHaul actually offered me a climate controlled unit for the next day and when I showed up with my movers, they claimed all sorts of company policy, and suggested I should pay for the lock removal. It was a pathetic handling of customer care. I won’t be recommending this site to anyone.

Rating:

5.0

Very helpful staff and eager to assist

Rating:

2.0

Very rude staff

Rating:

5.0

Great experience!

Rating:

4.0

Unit was free of debris and no piles of dust or dirt present. Lock was secure and access was easy. A shower of dust or some other fine particles came down off the garage door each time it was opened but there was no obvious source. All in all a very good experience and the female manager who checked us in was outstanding!

Rating:

5.0

The female assistant manager was excellent!

Rating:

2.0

i was told the storage was big enough but it was not enough. so i had to go some where else to pay more money. So i did get my free month of storage. Mr Sowers

Rating:

5.0

👏🏾👏🏾💯💯💪🏾💪🏾 keep up the excellent service 🙏🏾🙏🏾

Rating:

3.0

Cannot actually finish this, my move isn’t until February 14th

Rating:

4.0

None

Rating:

5.0

The staff was courteous kindly and a joy to have me being served thank you U Haul. 5 th Ave Colunbus Ohio 43219

Rating:

5.0

Good customer service i wanted to tip the staff and this is my first time.

Rating:

5.0

please label buildings to match online map,that would be helpful.

Rating:

4.0

Very helpful & friendly staff. Rental unit clean and ready upon arrival with lock included. Feels secure and maintained. Thrown off to see a fair amount broken glass, pills & medication bottles in front of one of the units.

Rating:

3.0

We did not get to use the storage. The unit was a 10x10. We had a 24foot truck completely full. The unit was not big enough.

Rating:

5.0

Friendly service.

Rating:

4.0

The staff has been quite helpful and responsive when I interact with them. There is nothing unique about the facility but it is well maintained and equipped.

Rating:

5.0

Excellent agents at all locations we used. We rented three trucks and one cargo van this August 2021 as we moved two children to college and relocated ourselves to a different city. ALL the rentals went smoothly from check in to check out. Recommend 100%. Our storage unit in Columbus on E. 5th street was very clean, easily accessible, prepared with a lock and key. We did a self check-in and easily proceeded to store our extra household and seasonal items. Had two flatbeds for people to use. Great help!! Thank you! :-)

Rating:

3.0

First unit had a leaking mess. Given another unit and 1 free month’s rent for the inconvenience, but kept getting charged for the free month as well as messages about being late to pay and threatening lock out for nonpayment. Had to keep going in person to clear up the issue, only to have it happen again each subsequent month.

Rating:

2.0

The handle on our unit was bent and we were unable to get in. We had to get assistance from the maintenance people who knew exactly what the issue was.

Rating:

4.0

Insulation of roof ripped, hanging down.

Rating:

4.0

The main gate was broken/open the entire 1hr plus we were unloading our truck. This unit was selected because it corresponded to the location I requested as drop off. That was subsequently changed and I returned the truck to a different location. While the storage unit location worked out the rest of the online Uhaul process was awful. These high marks represent the storage unit only.

Rating:

5.0

Fantastic staff!! You made it so easy! Thank you!

Rating:

5.0

I appreciate your help and care

Rating:

5.0

The only issue I had was with the billing account system. The way it displays your payments/balance is not user-friendly. When looking at the balance column, it shows dollar balances in parenthesis. In any other system, that would mean that there is a credit on your account, but not theirs. That was a bit inconvenient because I had to take the time to try and figure it out and then email my question to the location's GM, Erin. She got back to me VERY quickly and provided a detailed explanation. I was very happy with everything about this facility and its employees though.

Rating:

2.0

The truck was all over the road. It needs an alignment ASAP!!! I was told by a man named Fred that the entire process time would be 7-10 minutes. It took 50 minutes for me to get the truck and storage unit. The staff needs to be thoroughly crossed train... The the unit door would not slide back to open, so I called an employee to help me to get the door open, and by the time he got back to the unit, I had managed to get it open and unload my car... So not good!

Rating:

5.0

Thank you for everything

Rating:

2.0

Messed up my reservation. Gave us a broken storage container. Did not have a working lock. We felt abandoned and at the mercy of uhaul.

Rating:

3.0

The young lady at the desk on Friday morning was extremely rude. I was also billed for an entire month, even though I closed my account after 2 days. (Moved my daughter in to college on yesterday) Please allow partial month billing, or alignment to the university summer schedule.

Rating:

1.0

Your service reps were consistently rude and the storage door was flimsy and always off track.

Rating:

5.0

The man working there on 7/20 at 6:15 was so nice and helpful. Only problem is there were no more locks that UHaul requires for their units so I had to use a regular lock. I’d like to hopefully get a safer lock that you guys normally use whenever they are in stock.

Rating:

5.0

Very convenient. I really appreciate the carts that are available for use without a charge.

Rating:

2.0

After being told they would waive the late fees; they never did. No assistance available for those not working due to the covid-9 virus. Staff members frequently give different answers; when presented with a question. I immediately removed my things frim storage.

Rating:

2.0

Took 1:15 to get storage unit and I had a reservation.

Rating:

3.0

They just had employees quit and the store was very busy. This experience was not a smooth as I would have like after traveling. However, Owen was doing everything in his power to assist.

Rating:

5.0

Super friendly staff and quick service.

Rating:

5.0

Great assistance provided

Rating:

5.0