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Ruena N.Customer Reviews for U-Haul Moving & Storage of Northeast Tallahassee
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was the best storage facility experience I every had. All the staff was very helpful and friendly. The unit was extremely clean when I moved in. The hours was accommodating. I really want to recognize Mr Torey Walker Sr for making sure the entire experience was more than I expected. He made sure move in to move out was hassle free. Me and my family was always given the very best professional service. Thank you. I will use this location again. I have also recommended it to family and friends.
angel b. | Overall ExperienceStorage units were roach infested. As soon as we walked in there were roaches everywhere. Never seen anything like it before.
Cierra Y. | First ImpressionsI wouldn't recommend anyone for any uhaul. The one shitty office destroyed it for me
KEVIN M.Great place and Staff very Helpful!
Connie D. | Overall ExperienceDear Mr. Walker Sr., The experience began fairly positively. The employee we interacted with on site was helpful. She gave us a map of the property and the available units and suggested we walk around to make our choice. Since we were also renting a 10’ truck from U-Haul we were told we could return it there after unloading it and this would also qualify us to get a month’s free rent on the unit. We walked the property and made our selection and reserve the exact unit and the price right then before we left the property. When we returned to move in, we were told the unit we had reserved (and had the paperwork as back up) not only wasn’t available but the one that was available was considerably more each month. We were then also told we could not return the truck there. We asked if at the very least the price we reserved the unit for could be honored. That too was denied. We decided to cancel the reservation all together and find another location. We did. In that location they made good on all the promises made and did it with a smile and ease. So, I would love to say it was a great experience or even a good one. I can not say either of those things. It was unsatisfactory in the extreme. Regards, Cameron
Charles Cameron J. | Overall ExperienceVery well run and friendly.
Tim W.Very great customer service
Auria A.My experience was excellent, keep up the good work!
Mark K.Especially for out of town travel, be sure the tires have good tread -- sometimes this is not the case. ALWAYS be sure the 12 volt ports (sometimes knows as "cigarette lighters" work. These are used to plug in GPS, and for safety, and finding our way, this is critical!
robert C.Excellent customer service
Eureka B.Prompt & professional.
Denise A.Extremely helpful. Discovered need for a small short term storage unit in preparation for home foundation repairs. With some Divine intervention, I called ahead and they had everything ready when we arrived. This team is awesome. Thank you.
MONICA F. | First ImpressionsWhen choosing a place to store your possessions; your heirlooms; your memories, you must choose this storage facility.
robert s. | Overall ExperienceThe woman and her child were GREAT!! Allowing an employee to work and parent makes me think very well of U-Haul as a corporation. I will post excellent things about U-Haul online.
Andrew J.She’s always pleasant when visiting store and very helpful!
Christina J. | First ImpressionsGive these guys a bigger location!! The amount of business they were trying to handle at once with just two- three ppl was overwhelming to watch as a customer! The staff were professionals but you're failing them at corporate level. Give them all better recognition a raise and a better location!
Judy D.All was perfect
Jane L.Our contents were safe and our overall experience was great. We will consider in the future!
Joel P. | Overall ExperienceLacretia was delightful to work with. Very pleased.
paul L.Everything was in good condition and all went smoothly.
Gail G.Appreciate .Lucretia's help to me when we needed to add to our storage late one evening. In a family emergency. July 12, 2019...
BENJAMIN I. | First ImpressionsI rent trucks from uhaul twice to three times a month . My best uhaul dealer is parkway storage they do the best at representing you product . I am upset angry and agravated at the uhaul I just returned yesterday. They are not listening to what I keep telling them . The advertised price on the truck is 19.95 per day in town driving only , I adv 21-24 miles a day never have I been charge code to 400.00 for the truck , a Silverado it was a night drop lastnight and they tried to bill me 148.00 for a one day rentL I would appreciate someone from uhaul corp give me a call 850-591-6349
Michael G.Better customer service.
Kurnesha R.No improvement needed.
carl G.I was with this facility for nearly 20 years - same unit. I had absolutely no problems with the facility or the management. I only moved because the rate steadily increased over the past few years. The storage facility was always clean, bug-free, and well-lit. I hated to leave, but for my budget's sake, I had to move.
RHONDA H. | Overall ExperienceAlthough the van was clean and well maintained, it did see several roaches and no I didn't bring them with me. Serving as a daily rental for moving, particularly in this area for student apartments, I highly recommend treating the vehicles for insects.
darnell S.Prior to arriving, I was switched to this location due to no furniture dolly. This is what was communicated by a uhaul rep over the phone. They also did not have the furniture dolly and when i expressed that this was pointless to change locations i was met with silence. When I arrived at this location the truck and dollys were ready and no inspection was done. I was told to just walk to the truck parked with the dollys. There was not much assistance from inside and both locations that I visited for supplies and truck both had employees talking on their cell phones. I picked up supplies from the original location who also did not have everything in stock causing me to travel back and forth waiting on boxes. If I had needed to move out of town this would have been refunded. This process messy and unorganized.
Talissa L.No improvements needed. Thanks.
carl G.Dirty unit. Dirty and dark corridors. The presence of rat traps was enough to discourage me.
brad N. | Overall ExperienceYou are already doing an outstanding job.
carl G.Windshield and windows were not clean. Had to clean before I could use the vehicle.
Howard A.May wish to ask your employee not smoke marijuana when at work. When my son and I entered the building to return the truck, the smell was overwhelming….
Michel D.Excellent customer service!
Gabriel P.It would be nice to access the gates without getting out of your car.
Barbara F. | Overall ExperienceGreat folks at N.E. Location. Special thanks to Lacretia Smith. Very Professional, kind and handled everything very well! Great Manager!
Connie D.I like that a live person on site answers my phone calls. This is huge plus. That small town connectedness is not lost.
JANA R. | First ImpressionsFriendly service, easy check-in and check-out, equipment worked well
Cindy B.This was an easier process than the last time I rented a uhaul
Gecelyne D.Staffs are very friendly and provided excellent service.
chuang H.I have use your facilities before and have had really good luck with Uhaul on it
Lora T. | Overall ExperienceUhaul extra costs are a scam, go somewhere else.
Justin C.Nothing
JAMIE G.Just on information given was told I would be charged .29 per extra mile driven I was charged a dollar plus 60 cents tax after bringing the vehicle back early am with more gas than when it was picked up but overall things were great 👌
Surry W.Great equipment and service!
Randall B.The pick up truck had a smoke . Staff courtesy was great!
Ronnie D.To expensive the 19.95 rental fee is missleading
Chase S.It is a very tight area, hard to move around in with a vehicle of any size and especially if you are carrying a trailer. It appears there are multiple businesses that are also running out of that facility so that makes it that more difficult to maneuver when you are trying to navigate in and around parked truck and trailers all throughout the property. We made a reservation well in advance and when we showed up from our 500 mile trip, there was not the size unit that we reserved available, I am certain this is a corporate issue and they don’t care they are overbooking no matter what, it made things very stressful for a family moving from out of state. After a lot of phone calls with corporate and talking to multiple people that never helped at all, Thankfully we came to an alternative plan with the help of Torrey one of the managers (although inconvenient) we got 2 units on separate floors. We payed for “Climate control” for both our units, the climate control on the third floor was really only keeping the moisture out at best because it was crazy hot up there. Lastly, there was a business or rental office room on the first floor directly across from our elevator access that some young men always seemed to be in and out of throughout the day and night. The smell of weed coming from that place would just about knock a grown man down. A bad look for a professional storage provider. We appreciated the restroom facilities for the just in case emergencies, very grateful for them and the access in and out of the mechanical gate was very easy. Thanks Torrey for all your help, I know most of this isn’t the best feedback but it’s honest.
Winston J. | Overall ExperienceWe had our storage unit for many years and have been very satisfied with tha facility and never was concerned about my property.
LACHLAN M. | Overall ExperienceKeep doing the same awesome job!
James W.U-Haul should pro-rate (refund( money if the storage unit is not used for the entire month.
STANLEY M. | Overall ExperienceNever had any problems with this facility. Would recommend to anyone.
TARCISO R. | Overall ExperienceI would have given an excellent rating but for the 6 attempts for card approval. The card terminal stated approved but computer took 6- 7 times before showing approved.
Sean D. | First ImpressionsThank you for everything this weekend!
Joel P. | First ImpressionsI had reserved a dolly and furniture blankets. When I went to pick up the van and equipment the blankets and dolly were not available. What's the point in reserving if the items will not be reserved.
Jose A.Very quick and staff was great!
Kendall V.Excellent customer service!
Paige G.The woman who checked me in was very friendly, competent, and helpful. Give her a raise!
Adam B. | First ImpressionsI rented a truck with this company and almost every light was on. Engine light, brake light, and things I didn't know had lights. I had to help a friend move and I didn't think tje truck would make it. I couldn't wait to drop it off
shane A.My guaranteed reservation was cancelled and the location refused to honor the $50 credit. Calling 1-800-GO-U-HAUL resulted in a phone loop and 50 minute wait time and I never actually got to speak with anyone. I would like my $50 credit
Monroe D.I think i overpayed for gas because i dont know what exact level of gas i received the uhaul and we had to do a full tank.
Johnard D.Kennajiah was a life saver, please forgive me if misspelled your name. You made my freaking day, you made the play of the year!
carlos L.The customer service on site at the time of pickup was very helpful. The lady in attendance at drop off time was nice also. Thank you.
Fanny I.Very nice customer Service
lisa H.N/a
jordan P. | First ImpressionsWas nit able to get the dolly that I requested the day b4 when making the reservation...but service was great.
cheryl B.I have used this location many times in the past few years. Staff and equipment is great! Really appreciate the fast and direct service.
Tyler P.The check engine light was on when I rented the truck. I reported it to the attendant.
James H.All the staff were very friendly and helpful. They remembered me every time I went into the office and even asked about family members that had previously accompanied me.
david w. | Overall ExperienceCleaner windshield inside and out would help more than you know
Eager A.Nothing , customer service was excellent!!
emltonia L.Staff is always excellent! Location is super clean and they maintain everything exceptionally well!
Lisel L.You advertise climate control and my storage was not. I didn’t realize it for a whole year. 😡
Sylvester S. | Overall ExperienceStaff was nice and helpful.
JAMES L. | Overall ExperienceCustomer service associate was very helpful and friendly
MICHAEL T. | Overall ExperienceWe had to rent a storage room at the last minute as we were moving our daughter to a new city. The uhaul staff was helpful and friendly and the facility was clean and well-lit. It was also easy to rent a Ubox a month later to move the rest of her belongings to her new city! Will highly recommend uhaul to family and friends!!
Kathy H. | Overall ExperienceFalta iluminación dentro del almacenamiento.
Fredy C. | Overall ExperienceAlways clean. Nice place to store your stuff. I was very please with the staff. If I ever need to, I’ll be back. Thank You
Annie G. | Overall ExperienceLove working with Uhaul
EDWARD T. | First ImpressionsThe best and caring most compassionate receptionist I’ve ever encountered thank you for making my day A more pleasant experience as difficult as it has been
Carrie L. | First ImpressionsN/a
ISIAH W. | First ImpressionsThe franchise owners are very personable and professional.They are very helpful and have definitely made my life easier.If which is rare they cannot provide a service they find a U-Haul dealer that can and personally contact them with my details.
MARTA A. | Overall ExperienceThe storage unit should've of been replaced with a new rotant devise before renting the unit. Therefor the green poisonous powder ended up on all of my furniture.
PHILOMENA M. | Overall ExperienceI would use this location again customer service is good and for two years no regrets and the restrooms were always clean and stocked with supplies.
LaClarence M. | Overall ExperienceWhen we arrived the lady was playing on her phone at the front desk and didn’t help me right away. She didn’t know I was there. Then every time she said some thing and I asked her to repeat it (because the noise from the traffic was coming in the door and I couldn’t hear) her she would just repeat it at the same tone so I still couldn’t hear. The traffic wasn’t getting any quieter but she wasn’t getting any louder. She was basically pretty rude.
Rita S. | First ImpressionsTorrey at the 2554 Capitol Circle NE Tallahassee, FL location was Absolutely the Best. Thank you
Leah J. | First ImpressionsFirst, I vacated on 12/9. On that day, I personally informed the office assistant. So, there’s some miscommunication. Second, I felt rates were constantly increased. Especially, during the pandemic. Third, during a time I had to purchase boxes, the credit machine was not working. So, my options were to pay cash or give the associate my credit card number, which I found inconvenient. Other than that, my overall experience was good.
Alisa T. | Overall ExperienceI reserved online but the day before pick up was rounded to a location much further away and either location had the dolly I reserved.
Patricia H. | First Impressionsalways helpful if they cannot fulfill your need they look for someone who can
MARTA A. | First ImpressionsKnowledgeable staff and very accommodating.
FELICIA K. | Overall ExperienceHave used several times. They have a great facility
Daphne K. | Overall ExperienceThis is one of the nicest well kept and secure self storage facilities in Tallahassee. I highly recommend for people who care about the safety and security of their items.
Steven P. | Overall ExperienceNever a bad experience with the Capital Circle NE location, they are always professional and I would use them again in a heartbeat.
Erin P. | First Impressions