Customer Reviews for U-Haul Moving & Storage of Northeast Tallahassee

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Northeast Tallahassee

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Jerry S. on

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Staff at this location is excellent.

Mark S. on

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Customer did not leave a comment.

Tim T. on

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Good job

Susan D. on

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Paul D. on

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Staff does a great job!!!

William L. on

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Katherine L. on

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Mark C. on

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Danny C. on

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Check-in process for recurring repeat customer is too tedious. Should be less than 5 minute process. Process of taking picture of DL and then uploading is ridiculous. I’ve rented numerous times, why all of a sudden was my wife’s information requested.

Michael S. on

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Replace the lock that is provided with the truck. Lock is damaged and needs to be replace.

Jason T. on

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james A. on

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Shawnesha J. on

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Bill C. on

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The facility was well maintained except for the elevator which had a horrible shacking vibration which caused concern.

Randolph L. on

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Carolyn B. on

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Your employee was very helpful and polite.

Thomas D. on

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The customer service was super friendly, knowledgeable and helpful. When I need a truck for my move next month I am definitely going back to this location.

Tim R. on

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Don P. on

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Staff was awesome and very helpful. Truck was very clean!!!!

GERALD M. on

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Thank you for your 5 years of friendly service and care as well as protection of my mother-in-law and father-in law’s precious personal and valuable things that they worked hard for over the years.

Kevin A. on

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Kristopher P. on

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Rahsneik H. on

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The black guy who we dealt with was very knowledgeable kind and helpful he’s a great worker

gilbert V. on

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Gwendolyn K. on

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Barbara A. on

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Staff was very helpful. I would recommend U-Haul to everyone.

Beverly B. on

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Joel O. on

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I got a friendly and professional treatment from the employees who attended to me. They were very helpful.

savannah B. on

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Ella-Mae D. on

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brad B. on

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TRACY L. on

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The manager is very unprofessional and very disrespectful and I was also over charged I dropped a truck off on the 17th of these month and I was charged again on the 21st and I haven’t got my money

Charles R. on

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James B. on

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The mobile check in was a joke! It is supposed to be quicker but was quite the opposite.

Kyle B. on

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Tracy L. on

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Same reason above

Diane L. on

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Troy (sp) was most helpful. Explained all charges etc. most efficient.

Scott C. on

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Customer did not leave a comment.

lashawnda W. on

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Keep them vehicles cleaned out before the next customer rent it, Everybody’s not pet friendly or my even have allergies!

James S. on

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Customer service was horrible. Lady was pre-occupied taking care of her toddler to focus on work. Forgot my dolly and blamed me then hung up on me when I requested a refund.

Juliet Y. on

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Joan K. on

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Nothing.

Edward M. on

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I have used UHaul in the past and since we needed it for company use quickly I went to the location. Because I was stuck I felt that we were taken advantage of. 99 cents per mile plus $29.95 was ridiculous. I returned the truck the same day. I used UHaul near another one of my locations and it was not that high. I guess I will be looking elsewhere for my needs

David J. on

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Harry B. on

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I received excellent service.

Brittany P. on

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Michael D. on

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Great customer service.

fredrick W. on

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I am not sure at this time

Fanny I. on

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Make sure there's no error in the recording or mileage. No other comments. Thank you!

Sylvia L. on

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Customer did not leave a comment.

eleanor w. on

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I had multiple units for almost 15 months, one of which was affected by Hurricane Michael. The staff's handling of that damage was tremendous. Would highly recommend this location to anyone.

rhonda A. on

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Harry B. on

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The service could not have been better.

Philip H. on

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LINDSAY C. on

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Harry B. on

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There is no room for improvement.

Sheila B. on

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Pick up was no problem and drop off was quick and easy. Don't see any way to make it any better.

jil b. on

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I rented a,climate controlled unit, and twice in the rwo month's rental period the air conditioning was not operating properly in my hallway of my unit. When I reported it, there's a lack of concern.

Juliet Y. on

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I've used this location many times and it's great. The only negative experience I had yesterday was an employee calling me starting at 2:30 and then called three times after that, never left a voice mail or email. I saw the call on the fourth attempt and answered, and she started chastising me for putting the key in the lockbox which is "hard to open." After a few minutes of this, I said, "Yes??" because I can't remove the key from the lockbox no matter how much she complains at me. It was a very strange call and not representative of my overall experience.

Jennifer B. on

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They were 30 mins late to my 7am pick up. Then once someone showed up they were extremely rude and didn’t even ask if they could help me for another 10 minutes.

Linda J. on

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JENNIFER H. on

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When I need another storage unit I will use them! Great customer service and always helpful!

Nancy T. on

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Aaron H. on

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I did not get the vehicle I originally reserved. If I am able to reserve a specific truck online before I get to the pick-up location, then I should be able to receive that vehicle when I get there. However, I was told the vehicle was unavailable and wouldn’t be available until several hours after I needed it. I was forced to either get no vehicle or select a different vehicle.

Patricia M. on

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I Received Excellent Customer Service!!!

Carlos L. on

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Customer did not leave a comment.

patrick A. on

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A great and smooth experience all the way around, Thank you..

patty s. on

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Very friendly staff, helpful and answered all my questions in a professionally manor. The space was clean, easy to get into when I wanted.

Leah W. on

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Terrific service here. Your staff is personable and professional. We love renting from here.

Karl Y. on

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Really great people working at this location. Can't say enough about how helpful they are. Will definitely recommend this location to anyone that asks. K from FL

Harry B. on

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No improvement needed

TADARRAYL S. on

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William K. on

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Tamberly M. on

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Excellent customer service and impeccable facility

Sydna A. on

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Customer service was beyond outstanding. They made the process actually enjoyable from the initial steps to rent the van through to my dropping off the van.

Michael C. on

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Eric S. on

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Patricia S. on

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Great experience! Thank you so much. Definitely would recommend this location

Mindy R. on

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Ferdinand F. on

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We were charged for not logging in the uhaul website when we return, it was not fully discussed to us that when you return the unit you need to log in and self checked in for return. We full tanked the fuel only to found out that it needs only half of the fuel to refill. We spend $39 for the fuel but no refund made to us. Poor service

Harry B. on

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Everything was in table order.

David V. on

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The truck was banged up.

Rachel M. on

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Customer did not leave a comment.

pia L. on

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Excellent

Tamberly M. on

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Extremely easy making of reservation, extremely helpful and accommodating staff, top notch customer service all the way around. We could not be more impressed with this U-Haul facility

Lucia G. on

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I reserved a van that was not available and had to m a ke phone call to replace the veichcle and caused delays and stress

MARTHA G. on

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Customer did not leave a comment.

Sandra C. on

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This was the easiest rental I've ever done. Check in was a breeze - I did it online and the lady was great when I went to pick it up. At drop off, I was surprised when he met me at the van and took care of it for me. I anticipated being there for a while but the whole process, and this store and it's owners/employees were awesome! Thank you for such a wonderful experience!

Inez W. on

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Customer did not leave a comment.

Dorothy S. on

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Torey was pleasant, professional and proficient. I had a good experience at this Uhaul location. I've moved quite a number of times in my lifetime and being helped by Torey was one of the best experiences I've had at Uhaul.

Harry B. on

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No improvement needed.

Shannon T. on

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The access is a little tricky, but they were well stocked on the supplies we needed. Also when we returned the crates, they were very helpful getting unloaded and brought inside. Super friendly staffers.

Mark L. on

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A really nicely run U-Haul center; probably the nicest I've dealt with.

Richardson W. on

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Mickie-Lynn C. on

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Joyce M. on

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James S. on

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45 minutes to get reserved equipment. 45 minutes to return it

Edwin J. on

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Staff was friendly and helpful - thanks!

ANN W. on

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The lighting and cooling was good enough to do "work" in the unit.

Matthew H. on

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Customer did not leave a comment.

JOHN A. on

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Very clean facilities!!!

Gary W. on

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ana A. on

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Devar T. on

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RONALD J. on

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Robert W. on

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Staff was helpful and pleasant - good representatives of the company

KHADIJAH D. on

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This location needs better management and employees. Very unprofessional. Environment is very unwelcoming. Manager having conversations on personal phones about nonsense and have company at the location while working. I stood in line for 5 minutes, all while she was on her personal phone, before she asked “What you need?”. Manager rather talk to friends other than helping customers.

Jerry S. on

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Staff is always friendly and helpful

Daniel M. on

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The truck's AC was not working well. The UHAUL rental process is not very customer friendly...I feel like I am paying for the privilege of doing the work of what should be a UHAUL staff person...having to use my phone to take pictures and upload them in the bright sun is ridiculous.

frederick D. on

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Customer did not leave a comment.

BEVERLY B. on

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Stephen M. on

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Take care of your trucks and actually prepare them for a reservation. The money I spent for an in-town, 4 hour rental was not worth the service I received.

HARRY B. on

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No improvement is needed.

Lauren B. on

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Customer service could be improved. I felt like me being there was a hassle for them. When I walked in no one greeted me and I felt very unwelcome.

Veronica J. on

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Lacretia (sorry if it,s spelled wrong) Went above and beyond to help us find the right unit ! Best experience ever! Would highly recommend your services V-

Angela M. on

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Lucretia Smith was very helpful over the phone and when I arrived. She was polite, professional and knowledgeable. Her helpfulness made the difference between choosing this site over others.

brenda w. on

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Very good customer service.

Steve R. on

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Staff was very friendly, helpfull and professional. Clean facility. Great experience all together. I would definitely recommend this location to anyone.

DAVID C B. on

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This location was very secure and well maintained. Units were very clean. The location was convenient to work and home.

vernon w. on

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Friendly and respectful staff that made my move-out stress free especially since I live in another part of the state. Thank you!

frank r. on

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Clean, yes. Well maintained, no, I had trouble keeping the roll-up door open whenever i was there. Secure, yes. Well lighted, no, No lights were available inside the unit making it difficult at night

Jeremy P. on

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They should not be parking trucks on this property. On multiple occasions, traffic flow has been blocked. The side gate did not work for 3 months.

PEGGY B. on

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Staff inconsistently knowledgeable, office often left open without staff service, payment issues were unresolved. Parking unsatisfactory both at office and at unit, temp not regulated as it should be.

MARIA D. on

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New manager is doing a fantastic job and should be reconized for the excellent job she is doing. The place is always clean and the staff is friendly.

Florence M. on

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The office staff were welcoming, patient, and helpful.

JOHN A. on

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Clean units and clean bathrooms !!! Thank you

ken s. on

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No words can describe the horrible service I encountered

shontia f. on

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Very welcoming work family!!

Joel P. on

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No

Joel P. on

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Overall wouldn’t recommend, poor exp. Had a stellar initial move-in until damage happened to my unit’s good my someone else’s negligence. Management incompetence and unwillingness showed hardcore

James G. on

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Staff was friendly and helpful.

David R. on

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It would be nice if could keep the climate controlled units at a cooler temperature instead of being close to the max of 85 degree 's. Thanks

diane T. on

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Excellent

Alicia C. on

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Friendly service

Jeffrey C. on

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Very good

torri h. on

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I was a client that lived in another location so I set the billing up on automatic draft which it never worked so I would have to call monthly to make payments.

kaitynn b. on

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Calling customer service is a problem due to the long long waits to talk to a representative, this does not apply to the actual uhaul location, they were great.

Walter H. on

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Served my needs and staff was excellent.

Karen b. on

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Travis was awesome

Ken M. on

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Superb service!

Deborah I. on

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No issues and everyone was very polite and helpful!

Sterling T. on

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This was my 2nd time using this storage. Always the best!

stan d. on

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I will be back to this location for sure should I need storage again