Customer Reviews for U-Haul Moving & Storage of Northeast Tallahassee

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Northeast Tallahassee

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James S. on

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Customer service was horrible. Lady was pre-occupied taking care of her toddler to focus on work. Forgot my dolly and blamed me then hung up on me when I requested a refund.

Juliet Y. on

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Customer did not leave a comment.

Joan K. on

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Nothing.

Edward M. on

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I have used UHaul in the past and since we needed it for company use quickly I went to the location. Because I was stuck I felt that we were taken advantage of. 99 cents per mile plus $29.95 was ridiculous. I returned the truck the same day. I used UHaul near another one of my locations and it was not that high. I guess I will be looking elsewhere for my needs

David J. on

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Harry B. on

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I received excellent service.

Brittany P. on

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Michael D. on

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Great customer service.

fredrick W. on

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I am not sure at this time

Fanny I. on

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Make sure there's no error in the recording or mileage. No other comments. Thank you!

Sylvia L. on

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Customer did not leave a comment.

eleanor w. on

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I had multiple units for almost 15 months, one of which was affected by Hurricane Michael. The staff's handling of that damage was tremendous. Would highly recommend this location to anyone.

rhonda A. on

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Harry B. on

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The service could not have been better.

Philip H. on

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LINDSAY C. on

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Harry B. on

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There is no room for improvement.

Sheila B. on

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Pick up was no problem and drop off was quick and easy. Don't see any way to make it any better.

jil b. on

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I rented a,climate controlled unit, and twice in the rwo month's rental period the air conditioning was not operating properly in my hallway of my unit. When I reported it, there's a lack of concern.

Juliet Y. on

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I've used this location many times and it's great. The only negative experience I had yesterday was an employee calling me starting at 2:30 and then called three times after that, never left a voice mail or email. I saw the call on the fourth attempt and answered, and she started chastising me for putting the key in the lockbox which is "hard to open." After a few minutes of this, I said, "Yes??" because I can't remove the key from the lockbox no matter how much she complains at me. It was a very strange call and not representative of my overall experience.

Jennifer B. on

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They were 30 mins late to my 7am pick up. Then once someone showed up they were extremely rude and didn’t even ask if they could help me for another 10 minutes.

Linda J. on

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JENNIFER H. on

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When I need another storage unit I will use them! Great customer service and always helpful!

Nancy T. on

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Aaron H. on

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I did not get the vehicle I originally reserved. If I am able to reserve a specific truck online before I get to the pick-up location, then I should be able to receive that vehicle when I get there. However, I was told the vehicle was unavailable and wouldn’t be available until several hours after I needed it. I was forced to either get no vehicle or select a different vehicle.

Patricia M. on

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I Received Excellent Customer Service!!!

Carlos L. on

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Customer did not leave a comment.

patrick A. on

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A great and smooth experience all the way around, Thank you..

patty s. on

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Very friendly staff, helpful and answered all my questions in a professionally manor. The space was clean, easy to get into when I wanted.

Leah W. on

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Terrific service here. Your staff is personable and professional. We love renting from here.

Karl Y. on

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Really great people working at this location. Can't say enough about how helpful they are. Will definitely recommend this location to anyone that asks. K from FL

Harry B. on

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No improvement needed

TADARRAYL S. on

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William K. on

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Tamberly M. on

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Excellent customer service and impeccable facility

Sydna A. on

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Customer service was beyond outstanding. They made the process actually enjoyable from the initial steps to rent the van through to my dropping off the van.

Michael C. on

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Eric S. on

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Patricia S. on

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Great experience! Thank you so much. Definitely would recommend this location

Mindy R. on

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Tamberly M. on

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Extremely easy making of reservation, extremely helpful and accommodating staff, top notch customer service all the way around. We could not be more impressed with this U-Haul facility

ANN W. on

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The lighting and cooling was good enough to do "work" in the unit.

JOHN A. on

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Very clean facilities!!!

Veronica J. on

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Lacretia (sorry if it,s spelled wrong) Went above and beyond to help us find the right unit ! Best experience ever! Would highly recommend your services V-

Angela M. on

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Lucretia Smith was very helpful over the phone and when I arrived. She was polite, professional and knowledgeable. Her helpfulness made the difference between choosing this site over others.

brenda w. on

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Very good customer service.

Steve R. on

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Staff was very friendly, helpfull and professional. Clean facility. Great experience all together. I would definitely recommend this location to anyone.

DAVID C B. on

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This location was very secure and well maintained. Units were very clean. The location was convenient to work and home.

vernon w. on

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Friendly and respectful staff that made my move-out stress free especially since I live in another part of the state. Thank you!

frank r. on

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Clean, yes. Well maintained, no, I had trouble keeping the roll-up door open whenever i was there. Secure, yes. Well lighted, no, No lights were available inside the unit making it difficult at night

Jeremy P. on

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They should not be parking trucks on this property. On multiple occasions, traffic flow has been blocked. The side gate did not work for 3 months.

PEGGY B. on

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Staff inconsistently knowledgeable, office often left open without staff service, payment issues were unresolved. Parking unsatisfactory both at office and at unit, temp not regulated as it should be.

MARIA D. on

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New manager is doing a fantastic job and should be reconized for the excellent job she is doing. The place is always clean and the staff is friendly.

Florence M. on

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The office staff were welcoming, patient, and helpful.

JOHN A. on

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Clean units and clean bathrooms !!! Thank you

ken s. on

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No words can describe the horrible service I encountered

shontia f. on

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Very welcoming work family!!

Joel P. on

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No

Joel P. on

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Overall wouldn’t recommend, poor exp. Had a stellar initial move-in until damage happened to my unit’s good my someone else’s negligence. Management incompetence and unwillingness showed hardcore

James G. on

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Staff was friendly and helpful.

David R. on

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It would be nice if could keep the climate controlled units at a cooler temperature instead of being close to the max of 85 degree 's. Thanks

diane T. on

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Excellent

Alicia C. on

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Friendly service

Jeffrey C. on

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Very good

torri h. on

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I was a client that lived in another location so I set the billing up on automatic draft which it never worked so I would have to call monthly to make payments.

kaitynn b. on

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Calling customer service is a problem due to the long long waits to talk to a representative, this does not apply to the actual uhaul location, they were great.

Walter H. on

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Served my needs and staff was excellent.

Karen b. on

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Travis was awesome

Ken M. on

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Superb service!

Deborah I. on

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No issues and everyone was very polite and helpful!

Sterling T. on

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This was my 2nd time using this storage. Always the best!

stan d. on

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I will be back to this location for sure should I need storage again