Customer Reviews for U-Haul Moving & Storage of Northeast

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Northeast

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Suzanne P. on

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The Store Mgr was very rude, deceiving and vindictive. for starters I initially made reservations that had to be changed due to lack of vehicles. When picking up products the guy at the counter was having troubles finding reservation sup. came to assist and the worker was asking him to show him how to get to that point. Sup. then completed transaction with me due to lack of teaching to employee. Go back to add a trailer mind you I reserved it same day however when i get their same employee who needed assistance the 1st time asked me for my information I provided again he didn't know how to do complete task at hand steps aways before saying he will help you. Sup. asks me for my information again tells me to wait a moment assists another 2 customers who came in after me. Comes back ask me for my information again by this time I am agitated due to the numerous encounters of providing information and employees not helping. So i walk out to Sup. who stepped away from me to help another customer & i ask him how much longer he was gonna take cause because i was their first he says 5-10 mins. after 45 mins. later Sup. comes back asks me for all my information again and I tell him i've provided this information to you and your employees 3 times already what is the issue. He rudely says do i want him to assist me. I inform him i've been patiently waiting now 45 mins. I need to go. It;s not my fault he is cripling employees by not teaching them do their job had they had proper training I wouldn't be in this predicament. He then gets nasty with me and tells me he doesn't have to assist me. By this point i'm upset after being shoved around between customers when I initially was the only customer in store. Then writes absurd comments about me in my account to never rent to me again. when i've used uhual for many years and never have I ever had such horrible customer service especially from a supervisor. For him to lie and say I was hitting the merchandise in the store and making threats is beyond me, I would love a full investigation to this day in particular so that cameras can be pulled to prove I am not what this Supervisor has notated in my account. This was not fair to me as a customer and I hope it never happens to any other individual especially during a move. Please contact me back in regards to this matter at 9152320179

Robert H. on

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Very easy turn in...took less than 10 minutes. I would highly recommend this location.

Roberto Q. on

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Really need faster service. Having to wait 15 to 20 minutes to make a rental is too long.

Ricardo Z. on

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Good people help

Walton W. on

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Customer service was very good,giving the same quality of service to the next customer.

Vanessa E. on

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Kassandra was rude. Outside receiving person took 25 mins to show up.

Manuel V. on

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Customer did not leave a comment.

raquel s. on

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Good value and convince.

Jesus P. on

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This location was amazing! They had everything set up and ready for pick up when I arrived an hour early than the scheduled pick up time. The staff were very helpful and extremely patient especially when it took my vehicle to arrive 45 min late. U-haul kept cancelling my reservation and it was very stressful but the general manager at this location made every so much easier and smooth.

Timothy G. on

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Customer did not leave a comment.

Porfirio C. on

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Would recommend to check that all rental trucks work with car tow dollies before they are rented out.

Scott H. on

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Only one person behind the counter and he was doing such a great job greating every customer as they walked in and for the most important part of that is situation, you can tell he is doing his best. He deserves a raise.

Michael C. on

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1 person working. Waited over an hour for a reserved U-Haul.

Galdino S. on

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Awesome personnel and very helpful.

Rosa G. on

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Get the renter’s correct information/email.

Donald G. on

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Customer did not leave a comment.

Maria G. on

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The service provided by the GM and the gentlemen that unhinged our trailer and let us in storage unit exceeded our expectations. They have a great team at this location.

Esmeralda V. on

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No improvement needed. Staff what excellent very professional and the equipment was in great shape.

Jesse C. on

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Customer did not leave a comment.

Brianna G. on

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I was over charged TWICE incorrectly

Marben I. on

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Customer did not leave a comment.

Julia E. on

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They could not find the vehicle at first. We were left waiting outside while the guy looked for the van.

Ryan M. on

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This location doesn't answer the phone. Left 3 messages to UHAUL customer support to ask for a call back. $18 cc charge for a service not given, falsely claimed move out date was a month later.

santos a. on

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Very good experience.

martin n. on

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You guys are amazing

Olga B. on

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Employees at this location are very friendly and helpful.

Anthony P. on

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Customer did not leave a comment.

Raye T. on

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Customer did not leave a comment.

Carolyn M. on

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Very helpful staff, clean and organized facilities and I was able to pick up and return the vehicle quickly.

Clement E. on

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Perfect center I have used them in the past and will always return here great staff

Lawdin R. on

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Customer did not leave a comment.

John C. on

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Ian W. on

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The service provider was outstanding

John R. on

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Customer did not leave a comment.

Isabel M. on

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Excellent customer service.

SANDI T. on

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Too many customers and too few staff members working. Had to wait in a long line for hours due to only 1 person working. Ridiculous staffing ratio especially on a Saturday!!!

Michael C. on

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Customer did not leave a comment.

Juan R. on

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Thanks

alfredo b. on

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The general manager is the absolutely most rude disrespectful person I've ever met. I would like to submit a formal complaint.

Luis G. on

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no comment

David A. on

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a great experience all around thank you

lori r. on

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The staff at the Dyer UHaul made my move from El Paso to Orange less stressfull. Great staff!

David A. on

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everyone was eager and willing to assist us and did very well thank you. david

Ricardo Z. on

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VERY GOOD SERVICE

LUZ L. on

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Moved back to El Paso after 35 yrs. Staff EXTREMELY helpful and friendly. Took time to show me where my new storage area was. Unhitched trailer and was one my way. TERRIFIC CREW!!!

PATRICIA N. on

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Very nice and helpful. Took time to explain everything. Great service.

Raquel O. on

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Attendant was very knowledgeable, and very friendly.

Raquel O. on

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Friendly staff, and very attentive

anita m. on

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U

ken s. on

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Very slow and `long waits at the office otherwise fine.

Eric M. on

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Thank you

Ricardo Z. on

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GOOD PEOPLE

Lillian R. on

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I was late checking in due to a long line and at the time one person working, did finally get help once’s another person joined

Curtis H. on

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My U Boxes reportedly shipped today with a guaranteed delivery date 12 days from now so that will be the true measure of success....stay tuned!

Kaitlin y. on

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The only complaint I have is the truck I got didn't have cruise control. I kind of get why but still it was rough driving 8 hours by myself with my foot on the gas pedal the whole time.

Anthony Y. on

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C

ANNE C. on

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Only needed temporary storage. Very easy to arrange and professional friendly staff.

Damian G. on

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Poor customer service. It took various attempts and a couple of hours to get a competent person to help out.

ashley b. on

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My only complaint is when I would try to call the facility sometimes nobody would pick up the phone. Sometimes nobody would answer till the next day.

RICARDO Z. on

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Good service,you people are nice

Nicholas M. on

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Great place to store your valuables. We had no trouble with any part of getting a storage room or the UHAUL rental.

Jorge L. on

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N/a

JOSE LUIS R. on

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Myra or what ever her name is but her name tag said owner on it, very rude and no,none what’s so ever customer service skills!! The reason why I left still waiting to hear from marketing director smh

Jesus E. on

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Excellent service, every single one of the staff was very friendly and helpful, Too easy to give this place and this guys 5 stars. Thanks!