Customer Reviews for U-Haul Moving & Storage of Northeast

1,702 reviews

8833 Dyer St   El Paso, TX 79904
(Us 54)

(915) 751-1263

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(915) 751-1263

8833 Dyer St
El Paso, TX 79904
(Us 54)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

EDICA A. 
Rating:
5.0

Customer did not leave a comment.

ADAM F. 
Rating:
4.0

Customer did not leave a comment.

LEANDRO C. 
Rating:
5.0

Customer did not leave a comment.

Matthew P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Nothing, great job...

David F. 
Rating:
5.0

Customer did not leave a comment.

Ronald T. 
Rating:
5.0

The Uhaul Dyer location in El Paso had an available spot for me to store my belongings in a hurry. I was able to book same day storage and the front desk crew was very helpful in explaining the agreement, showing me on a map where my unit was located, and offered advice on the proper way to secure my storage unit. Highly recommend for anyone who wants to secure their belongings with peace of mind.

ANDREW T.  |  Overall Experience 
Rating:
1.0

Don’t tell me about a law that prevents to help take a lock off for a customer, but admit you take them off to sell people’s property.

MICHAEL B.  |  Overall Experience 
Rating:
5.0

Friendly

MARCOS L. 
Rating:
5.0

Nothing! The employees were outstanding and very knowledgeable in their respective fields.

RUTH B. 
Rating:
5.0

Customer did not leave a comment.

LESLIE S. 
Rating:
5.0

Very satisfied with this U-Haul establishment, I don't think I would use any other in El Paso. Thank you for all your professionalism.

NERINE F. 
Rating:
5.0

Quick service

Jose G. 
Rating:
5.0

no problems with equipment turn in.

DANIEL Y. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO O. 
Rating:
3.0

Customer did not leave a comment.

Faye B. 
Rating:
5.0

Excellent customer service over all.

JOSE M. 
Rating:
5.0

Super Job

ROBERT K. 
Rating:
4.0

Customer did not leave a comment.

Delaia O. 
Rating:
5.0

Great customer service here. Staff are incredibly friendly and helpful. Had absolutely no issues.

DESHANE P. 
Rating:
4.0

My original reservation was for a 26 foot truck set to be picked up using the 24/7 option at a different location. However my reservation never showed in the app. We arrived at the original location and it was closed and we were unable to pick up our truck. I stayed on hold with the 24 hour line for 38 minutes with no answer. My wife finally called an actual u haul store and they were able to switch our reservation to their location. This mishap caused us to be late all day. I will most likely use uhaul again, however I will never book online again because instead of being effortless as advertised it was a hassle that created way more stress than it was worth.

JONATHAN J. 
Rating:
5.0

Customer did not leave a comment.

TAESOO H. 
Rating:
5.0

Customer did not leave a comment.

EDDIE S. 
Rating:
5.0

Customer did not leave a comment.

Gerardo A. 
Rating:
3.0

Everything went well before the truck just stopped and left me stranded.

MICHAEL P. 
Rating:
4.0

Have the right comments about the U-haul equipment. Pictures were outdated, miles on vehicles was not exact nor was the fuel on the vehicle. Miles were higher than counter desk said, fuel tank was lower than counter report.

ABEL T. 
Rating:
3.0

Customer did not leave a comment.

Rene G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE M. 
Rating:
5.0

Customer did not leave a comment.

VELIA R. 
Rating:
5.0

Nada

JAMES H. 
Rating:
5.0

Fast and friendly thank you

MARY M. 
Rating:
4.0

Overall i enjoyed my experience.

PERRY A. 
Rating:
2.0

If I can recommend. If a person makes an online reservation please make sure the vehicle is ready. I went in, the service was good. People are polite but as the contract was being prepared I was told there was “ no gas” in the truck and they asked me if I didn't mind putting gas and I would receive a credit. I didn't mind at all. Then they went to get the keys. Well I was waiting outside for 10 minutes didn't see anyone pull up I then went inside and when I went inside the rep tells me there was an issue. The truck I reserved is not at location there was a mix up online information and location BUT I am being upgraded with another bigger truck for the same price. I'm thinking I never agreed to the “upgrade” but ok. The rep was making the contract while I'm waiting outside for my reserved truck. I also ask if I'll be given the 50 offered online for the “reservation guarantee” so the rep tells me to wait for the manager. The manager tells me I will not receive it because he offered a solution. I'm being upgraded to a bigger truck with no extra cost and told me “ I assume you need the truck” I was given the keys. Didn't know where this “upgraded” truck was at in the parking lot. I found it with the new contract paper work. I guess they don't have to pull up the truck for you. Wasted time

FRANCISCA Q. 
Rating:
4.0

Customer did not leave a comment.

Alejandro H.  |  First Impressions 
Rating:
5.0

The vehicle was clean, however, the cabin of the truck had a very strong odor of cigarette smoke that probably should have been taken care of prior to releasing the truck. I'm not a smoker so the smell was obvious and bothersome.

JOSE JR M. 
Rating:
3.0

Customer did not leave a comment.

Ernest M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MCRAYLEE O. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Quick pick up and go.

Gerardo C. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Ben C. 
Rating:
5.0

Great service

Issac C. 
Rating:
2.0

Although the staff and facilities were clean and convenient, I can’t recommend this facility because the roof leaks and I had damaged items due to the rain.

DAVID L.  |  Overall Experience 
Rating:
5.0

I do not like having to take a picture of my drivers license. I almost cancelled my reservation when I had to do it. I find it very intrusive.

JAMES D. 
Rating:
5.0

Everything was great thank you.

CHRISTOPHER A. 
Rating:
5.0

Customer did not leave a comment.

IVAN L. 
Rating:
4.0

Customer service was great, both pick up and drop off.

Sean J. 
Rating:
4.0

Customer did not leave a comment.

BRENDA H. 
Rating:
3.0

Waited too long in line at the counter. Was not made clear that this rental was for an extremely limited time. We barely had enough time to go home and load items and locate a storage facility. $66.00 is too much for 4 hours rental and 28 miles driven.

SHELDON M. 
Rating:
4.0

Customer did not leave a comment.

Alvaro D. 
Rating:
5.0

AC went out within 90 miles. Brakes were squeaking by end of trip.

ANN G. 
Rating:
5.0

Keep up the good work U-Haul

NABOR M. 
Rating:
4.0

Customer did not leave a comment.

Gayle S. 
Rating:
5.0

Customer did not leave a comment.

TELLY W. 
Rating:
5.0

Thanks for making it easy

BRENDA L. 
Rating:
5.0

Pleasent experience picking up. Dropping off not so much. Drop off location is very congested and has semi trucks making deliveries the same place as the drop off. Not a good idea.

David I. 
Rating:
5.0

Customer did not leave a comment.

EDDIE G. 
Rating:
5.0

The workers were knowledgeable on all questions I asked, courteous, the trick I rented was in good shape and was an easy process overall. I really recommend this site.

Alexander C. 
Rating:
4.0

Customer did not leave a comment.

Nicolas S. 
Rating:
5.0

Customer did not leave a comment.

Bonnie S. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL PHILIP W. 
Rating:
5.0

Friendly and professional. Very pleasant to do business at this location.

JAMES D. 
Rating:
5.0

Very friendly staff trk. Start to end! Although I think you need more staff. We waiting 15min plus but the staff kept us informed and were super helpful

RAMON L.  |  Overall Experience 
Rating:
5.0

Staff was awesome! Thanks northeast UHaul!

LIZA MUNOZ P. 
Rating:
4.0

Customer did not leave a comment.

MARIA R. 
Rating:
4.0

Customer did not leave a comment.

EDWARD M. 
Rating:
2.0

An online reservation was made on the 22nd of July online for the 31st of July from 0900-1700. When I arrived to the store, I was told I was double booked and that the person that made the in-store reservation took priority. I was told I could come back at 1345 to pick up the vehicle, but it had to be returned at 1700. When I arrived at 1345, I was told the vehicle was almost ready. When I asked about the $50 guarantee that was stated on the website for availability, I was told I had to do the full price rental first, then would get a voucher for $50 to use at Uhaul. I did not get the keys to the vehicle until roughly 1415, leaving me with 2 hours and 45 minutes when I had originally asked for 8 hours of time, and I paid the same price for those less than 3 hours that I would have for 8 hours. If I ever have to use another truck rental, I will be sure to be checking elsewhere.

JEFFREY K. 
Rating:
4.0

Did on line check in but then had to go thru whole thing again in store and some info not correct in store computer so what is the purpose of on line check in

Janna H. 
Rating:
1.0

Customer did not leave a comment.

DEMBEREE LABETTE Y. 
Rating:
4.0

None identified

PONJOLA C. 
Rating:
5.0

Customer did not leave a comment.

Russell S.  |  First Impressions 
Rating:
5.0

Great quick and easy customer service

SANDRA L. 
Rating:
2.0

The trailer seemed to bounce on the hitch when I slowed down, stopped, or started. It was a very unsettling experience. The trailer settled down once it was loaded with most of the weight loaded toward the front. I reported the problem to the employee who checked it out when I delivered the trailer to Albuquerque. He told me that it appears the employee in El Paso did not tighten the hitch and left it loose on the hitch ball. Thank God the trailer didn't disconnect that could have been catastrophic..

John K. 
Rating:
5.0

Very nice and polite.

Eileen K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

Laura H. 
Rating:
5.0

Customer did not leave a comment.

Toyshawna W. 
Rating:
5.0

Friendly staff and good Quality of customer service

GILBERTO L. 
Rating:
5.0

Great customer service at drop off made it so easy, which counts for a lot after a long and tiring trip of moving.

CARLOS P. 
Rating:
4.0

Customer did not leave a comment.

RICHARD L. 
Rating:
4.0

I was given a 26 ft truck instead of a 20 ft one.... They said there wasn't any 20ft.

VERONICA P. 
Rating:
5.0

Customer did not leave a comment.

Melinda K. 
Rating:
5.0

The sales person was very very helpful an I really like the service thank you

JESUS D. 
Rating:
5.0

Very little. People behind desk friendly n knowledgeable, informative. Service man had my info soon after turning in rental. He was busy but getting me my info seemed to be his priorities

HECTOR D. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Friendly staff great service

JESSICA C. 
Rating:
5.0

All the involved representatives at UHaul at the Dyer Street location were knowledgeable and throughout. Good job!!!

CHRISTOPHER K. 
Rating:
5.0

Great staff, very friendly and helpful.

Erick V.  |  Overall Experience 
Rating:
4.0

n/a

ELVIN J. 
Rating:
5.0

Customer did not leave a comment.

GERARDO L. 
Rating:
5.0

Awesome!!! Thank You!

Ryan J. 
Rating:
3.0

Friendly and nice

Shiela E. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

SHERRY G. 
Rating:
2.0

Customer did not leave a comment.

JOHN CHARLES JR C. 
Rating:
5.0

Great crew, easy in/out

FAUSTINO P. 
Rating:
5.0

Customer did not leave a comment.

Alma D. 
Rating:
5.0

I tried to sign in on/line!!! What a pain. Ended going inside because it was easier

PAMELA P. 
Rating:
4.0

Customer did not leave a comment.

EDWARD CHARLES P. 
Rating:
5.0

Great Location for picking up Uhaul. Super friendly customer service and very easy process.

Jake B. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Mark, at front desk, is friendly and courteous. The check out process was clearly explained. Upon returning the vehicle, the return wasn't as smooth, but the customer service counter employee attempted to improve after realizing that he was not being as helpful as he could be. The return group could learn from Mark's professional attitude.

SYLVIA R. 
Rating:
5.0

Customer did not leave a comment.

Miguel S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Candi H. 
Rating:
5.0

Customer did not leave a comment.

Grady H. 
Rating:
4.0

Very helpful and friendly team.

JEFFERY B. 
Rating:
4.0

Very clean. Staff very helpful. Just make sure to have the storage rooms open by 7 AM. I went on a few occasions at seven and it was still not open. Other than that , I was very happy with the services provided and would recommend your services to others.

Sandra h.  |  Overall Experience 
Rating:
5.0

Outstanding customer service.

Neftali R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mario L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Neftali R.  |  First Impressions 
Rating:
5.0

Extremely friendly staff. Oscar, the Store Manager runs a very clean and well maintained atmosphere. The restroom was extremely clean and being run by men, that says a lot. Loved everything about 8833 Dyer Street Uhaul.

Martina G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garrett H.  |  First Impressions 
Rating:
5.0

Great facilities and customer service, keep up the good work!

Manuela G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OLAKUNLE A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sammy Q.  |  Overall Experience 
Rating:
5.0

Super amazing customer service when renting the storage unit and when exiting the unit! They're also were great when returning uahuls! And having the carts for loading and unloading was such a lifesaver!

Amanda T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Antoinette P.  |  Overall Experience 
Rating:
4.0

Thanks

Jose A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Manuela G.  |  First Impressions 
Rating:
5.0

I’ve been using U-Haul for years and have not had any problems.

ROMAINE Z.  |  First Impressions 
Rating:
1.0

My unit was not properly sealed. As a result everything was covered in dirt. The staff was rude and seemed annoyed with having to do anything. Their were two employees that were pleasant but the manager especially infuriated me as he found it a good idea to play tough guy with me on my concern with my move out. Instead he came in and said do we have a problem! Instead of asking me what my concern was and how he could help me. Then he tried to justify his actions with my 84 year old father who also was not impressed with his way of his way of handling the situation. After this I decided it was not worth arguing with him and told him to stop talking and just close out my account. He then told me he could just just make me leave at which point I told him I would leave when my account was closed. His response was do you have an email to send me the receipt at which point I told him to just print the receipt and he said " you know what I am out of paper so you will just have to give me your email" I told him the go and get some "explitve" paper because I am not leaving here without a receipt! Low and behold the printer magically had paper in it and he printed it and I left. This was by far the worst customer service experience I have ever had and I admit I was not kind to the manager throughout our interaction due to the way he came in and spoke to me and my father but if he would have handled it in a better way I would have left and probably just left it alone. Instead he chose a very poor path and as a result it is ending with not one but two very poor reviews on every possible site we can find to post a review on. And to everyone we know. This is not a reflection on All U-haul facilities as I have had many. But this location is very Poorly run.

Rodney B.  |  Overall Experience 
Rating:
5.0

The Manager and staff were very helpful - very friendly. I would definitely recommend U-haul to anyone looking for storage.

Jose B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elisabeth J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney Nicole B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keisha D.  |  Online Move In 
Rating:
5.0

Customer service from your employee at the front desk (8833 Dyer St, El Paso, TX 79904) was excellent and she was very friendly would recommend uhaul to others.

John Paul R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe M.  |  First Impressions 
Rating:
4.0

Good facility and staff .

DAVID L.  |  First Impressions 
Rating:
4.0

Prices are extremely high especially for the sizes of the storage space

IRENE V.  |  Overall Experience 
Rating:
5.0

I am customer for years,

Ricardo Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizibeth B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanne F.  |  First Impressions 
Rating:
4.0

When I went to pick up my household goods the unit had been leaking towards the front. Some of my items got wet

Luann B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hector L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alfredo C.  |  Overall Experience 
Rating:
5.0

My sister and I got a little lost trying to find the unit and the map wouldn't load on my phone, so we ended up going in to get a map. The man we spoke to was a trainee, who took the initiative to get us a map while his trainer was busy. We wished him well at his new job, and went on our way.

Megan R.  |  Online Move In 
Rating:
5.0

The person that helped was very nice and helpful and very great customer service

YAHIRA B.  |  First Impressions 
Rating:
5.0

Attendant was very knowledgeable, and very friendly.

Raquel O.  |  First Impressions 
No reviews have been submitted for this location.

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