Customer Reviews for U-Haul Moving & Storage of Northeast

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Northeast

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Cody F.
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Only used for about two hours prolly less and when we brought back I was told to wait for my money till the next day cause they couldn't figure what to give me back out of my 100 waited there also 45 mins till they told me this the next day comes never hear a phone call I have to call 100 times nobody answers so I make my way down there for them to be rude to me for wanting my money they owed me never will I ever come back this place is trash

GREGORY N. | First Impressions |
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Customer did not leave a comment.

Joanne F. | First Impressions |
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Customer did not leave a comment.

Heather L.
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Awesome customer service ty

Telly W.
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Thank you.

daniel F.
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Customer did not leave a comment.

RAMONA T.
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EXCELLENT SERVICE. NICE

SHIRLEY B.
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Nothing. Everything was great

AMY S.
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Customer did not leave a comment.

Heather L.
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Customer did not leave a comment.

Luann B. | Overall Experience |
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When I went to pick up my household goods the unit had been leaking towards the front. Some of my items got wet

PATRICIA E.
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Customer did not leave a comment.

Hector L. | First Impressions |
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Customer did not leave a comment.

MITZE C.
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I made a reservation online and the vehicle was not ready so I was sent to another location 20 minutes away. Get to the other location and the employee has no clue what I'm talking about and is on the phone instead of assisting me. Waste of time and gas on top of rude unorganized employees. Very disappointed. Terrible customer service and very expensive. Won't be doing business with uhaul again.

Jessica S.
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Customer did not leave a comment.

MICHAEL H.
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Clean & well maintained trucks!!

ABRAHAM G.
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Customer did not leave a comment.

Camila V.
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We returned the truck after office hours. It was dark and very difficult to locate the key drop box. We called customer service and my number was put into the system incorrectly, so we could not check in on the app. Overall, experience was ok. But weather and the time made dropping off stressful.

VICTOR JR A.
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friendly staff

MICHAEL H.
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Solid team here. I'm a regular customer.

Chanho K.
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Customer did not leave a comment.

JAMES P.
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Customer did not leave a comment.

William B.
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Good customer service inside and outside

jack G.
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Fast service and very courteous and professional.

ROBERT L.
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Customer did not leave a comment.

Randy Y.
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Tank was not full of gas; did not realize this until we filled it up ourselves (needle a little big disguised the way its designed). Mirror almost fell off as the screw that was supposed to hold it on was stripped. transmission leaked oil over our driveway.

Monica R.
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Everything was great!

Zachary C.
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Customer did not leave a comment.

SOPHIA M.
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Rep when returning the rental wasn't wearing a mask and didn't care to put one in while he was attending me

LLuvia C.
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The girl that works there was very rude need to fire her

OLGA V.
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WHY cant we return the equipment we rent to the closest U-Haul where we finish our trip.

Raul M.
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Customer service inside can be better customer service outside was excellent

Susan W.
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Customer did not leave a comment.

TERRY LEE D.
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Not a thing, everything was great! Will repeat business for sure!👌😉

Eric H.
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Customer did not leave a comment.

ROBERT M.
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I had to drive to El Paso TX ( 1 hour away to get a trailer) because Las Cruces ,NM didn't had any. Then I had to drive another hour away to take it back. This is the only complaint that I had. Everything else was easy went as planed and the trailer was good.

Roberto R.
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Everything went real smooth. I was in and out of there within 20 minutes. They hooked the trailer and made sure everything was working properly . Great job !!

Lindsey T.
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Customer did not leave a comment.

MIRIAM M.
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Customer did not leave a comment.

STEVE R.
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Customer did not leave a comment.

COOPER C C.
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Rented a moving truck asked the customer service worker which would be a better choice for our move. The gentle man picked the most expensive and difficult choice in renting a truck. He also didn't explain our contract. When my husband picked up the uhaul they had informed him that they had contacted me about all the details and that he just needed to sign saying he picked it up I was never contacted. They charged us different fees regarding the fuel service that they had never told us or explained to us. When contacting them they said it was in the contract that I had never received and that they never contacted me about.

Clarence A.
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Oscar was an excellent informative and friendly employee. The truck was super clean and just what we needed to make our moving go smoothly. The best part was the price and self check in at night. Thank you U-haul for everything you do for millions of folk's like me who are making a move an easier experience!

Bradley B.
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Customer did not leave a comment.

MARIO I.
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Customer did not leave a comment.

ANTONIO G.
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when I visited the facility I was greeted and staff was friendly.

ALEXANDRO L.
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Customer did not leave a comment.

ANNABELLE M.
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The truck we rented had an issue with the alignment which caused it to be very difficult to steer during the 8 hour drive. I also realized much later when finally turning on the a/c during my drive, that my vent did not work and that the passenger door sounded fine driving under 40 mph but once on the road going 50+, the door sounded like it wasn't even closed with air coming through the crack (had to put packing tape to help) I have called customer service several times to notify them and 2 months later, I still haven't heard back from them.

Bruce A.
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The Uhaul website isn't worth much: couldn't rent from where I wanted even though it said I could. Couldn't leave the truck where I wanted even though it said I could. All the subsequent rearranging changed the drop off date. Kept adding the dolly/cart even though I repeatedly declined it. Placing the blankets and dolly in the back puts it in the way. Need to look at the final charge to see if I ended up paying for it and the extra miles and day even though you said I wouldn't.

ANDREA C.
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Customer did not leave a comment.

Amabilia V.
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Customer did not leave a comment.

Alfredo C. | Overall Experience |
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Customer did not leave a comment.

MICHAEL B.
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Was told I needed to have a lease or utility bill in order to rent a truck. I have rented several times from here and never was told this before. There are no signs stating this was a requirement. Nothing in the U-Haul website stated this either as I set up the rental. I drove all the way home and when I returned with the utility bill, the agent didn't even look at the utility bill. I drove home for no reason. The fuel level was also incorrect not in my favor when I rented as well. Terrible experience.

Moises J.
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Customer did not leave a comment.

RAMON S.
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Customer did not leave a comment.

YARA F.
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Customer did not leave a comment.

EDUARDO H.
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All personnel were friendly and knowledgeable. Great service

ENRIQUE L.
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I had the truck reserved on pellicano for my move in Horizon , but was sent 20 miles away to pick up in the north east . Was not honored the $50 guarantee . Fix your reservation system. 84 miles should been around 40 for my move.$162 total , double what my move should've come out to, ouch! Get some heat up in this bitch!

STANLEY LYNN H.
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pretty simple process;;;no specific recommendations

Philip C.
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Customer did not leave a comment.

BRANDON T.
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Customer did not leave a comment.

James N.
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Customer did not leave a comment.

Antonio M.
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Customer did not leave a comment.

jose R.
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Four wheeled dollies were unavailable.

TIMOTHY L.
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Customer did not leave a comment.

Jamie S.
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Customer did not leave a comment.

HAROLD W.
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Mr. Oscar is very professional and competent employee. I was part of an overbooking however he handley my situation with ease with a replacement truck.

John C.
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Dropped off truck during off hours and I had to ask a mechanic where to drop off keys and he was very nice and helpful!

Todd G.
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Customer did not leave a comment.

Douglas M.
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you guys can fufill the reservation ON TIME. not 7 hours late. PEOPLE HAVE THINGS RESERVED AND RENTED AND CANT JUST SHIFT EVERYTHING A WHOLE DAY WHEN MOVING ACROSS STATE LINES DURING A FUCKING PANDEMIC. too bad by the time this happens, youre fucked cuz nobody else will rent you anything last minute. $1300 dollars for a bullshit ass experience. luckily the truck didnt break down

Edward J.
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Have a cold Coca Cola ready in the cup holder.

MARIA V.
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I am still waiting to get credit for over charges I got as the people there didn't close my contract and someone else used the equipment on my name. Really poor service😠

Linda N.
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Customer did not leave a comment.

CARLTON C.
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None at this time

Jonathan W.
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Very smooth transaction.

MELODY K.
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Customer did not leave a comment.

HERNEADY L.
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Customer did not leave a comment.

Curtis B.
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No concerns

BARBARA V.
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Customer did not leave a comment.

Robert M.
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Very good service and helpful.

jose C.
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Customer did not leave a comment.

SERGIO B.
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Great service.

Juan C.
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Customer did not leave a comment.

CECELIA W.
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Customer did not leave a comment.

JAMES B.
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Son-In-Law, dropped off the trailer, said all was great. I was not personally involved with the El Paso location so can not comment further.

ROSA F.
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Customer did not leave a comment.

ROY D.
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Customer did not leave a comment.

Daniel J.
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Customer did not leave a comment.

valleri G.
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Customer did not leave a comment.

DAVID L.
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All good

Velia R.
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Very helpful staff !! Easy process

thomas T.
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Very good and friendly service. Very satisfied.

Raymond A.
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The team was very courteous and helpful

Michael C.
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Ecellent Service

APRIL D.
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Customer did not leave a comment.

Victor M.
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Customer reps were very knowledgeable and friendly.

JAMES ROY G.
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They could have cleaned up the truck before renting it out. The window was completely dirty. There was trash from the previous renter in the front cabin. When I got to my final destination, I found old food boxes on the floor under the seat.

Robert O.
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Customer did not leave a comment.

Patricia F.
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Customer did not leave a comment.

JOHNNY L.
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I was highly upset that I spent almost $500 to rent the vehicle and upon my return I was told by the receiving employee to move the vehicle to the precise return location under the canopy. He then proceeded to tell me that there was dust in the cargo area that I needed to be cleaned out or he was going to charge me $25 as he proceeded to hand me the broom. My Issue with this is that those chores seem like receiving duties, especially since I paid $500 for the rental. What's the purpose of having an employee receive the vehicle if I did 90% of his job. All he did was check it in and move it to the storage location. I could save your company tons of money if you just let the guests do that and drop the key off in a box.

NATIVIDAD G.
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Very upset that I got charged 35.00 for a plastic. Never will use you EVER ...

Ramon S.
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Customer did not leave a comment.

Edythe E.
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Customer did not leave a comment.

Jacob B.
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Miles on truck were wrong so I couldn't use the app thing you guys like

DAVID P.
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Better vehicle maintenance

CATHLEEN O.
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Customer did not leave a comment.

Rendell R. | Overall Experience |
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Customer did not leave a comment.

Megan R. | Online Move In |
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My sister and I got a little lost trying to find the unit and the map wouldn't load on my phone, so we ended up going in to get a map. The man we spoke to was a trainee, who took the initiative to get us a map while his trainer was busy. We wished him well at his new job, and went on our way.

Rebecca V. | Overall Experience |
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Customer did not leave a comment.

Alexander A. | Online Move In |
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Customer did not leave a comment.

YAHIRA B. | First Impressions |
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The person that helped was very nice and helpful and very great customer service

Javier P. | Overall Experience |
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I had originally moved into an outside unit during a quick relocation from out of state back in April. I later found out that with the extreme heat of ELP, that my things may get damaged being in the outside unit. I was able to get an inside unit. I worked with the U-Haul team to transfer my lease, and access a nice roomer inside unit. Jonathan and the team were accommodating and made the move/transfer easy. Thank you to all of them for their expertise and help! Javier

evelyn c. | First Impressions |
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Customer did not leave a comment.

MARIA O. | First Impressions |
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Customer did not leave a comment.

Natalia J. | First Impressions |
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Customer did not leave a comment.

Gaby N. | Overall Experience |
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Customer did not leave a comment.

LUZ L. | Overall Experience |
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The staff was EXTREMELY helpful and friendly whenever I needed assistance. I've NEVER been disappointed with any of the staff in any location I've gone to (Addison, Dallas or El Paso). Whether renting a storage unit, trailer or buying boxes, I would HIGHLY recommend U-Haul for these and other services. Thank you all very much!!

Lucas W. | Overall Experience |
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Customer did not leave a comment.

Jose H. | First Impressions |
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The employee's intake process is slow. i was there for close to 2 hrs before i was finally able to get moving on the storage

Ricardo Z. | Overall Experience |
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Good mgr and also the rest of employes

ALEXANDER K. | Overall Experience |
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The card readers were constantly breaking requiring long walks to turn the alarm on and off. The parking area is too congested by U-Haul equipment so that at time one cannot enter or exit the property

patricia l. | Overall Experience |
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Mánager was really helpful and polite.

John Y. | First Impressions |
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Great last minute assistance

Ricardo Z. | First Impressions |
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Good people help

Maria G. | First Impressions |
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The service provided by the GM and the gentlemen that unhinged our trailer and let us in storage unit exceeded our expectations. They have a great team at this location.

Ryan M. | Overall Experience |
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This location doesn't answer the phone. Left 3 messages to UHAUL customer support to ask for a call back. $18 cc charge for a service not given, falsely claimed move out date was a month later.

santos a. | Overall Experience |
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Very good experience.

SANDI T. | Overall Experience |
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Too many customers and too few staff members working. Had to wait in a long line for hours due to only 1 person working. Ridiculous staffing ratio especially on a Saturday!!!

Juan R. | Overall Experience |
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Thanks

alfredo b. | Overall Experience |
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The general manager is the absolutely most rude disrespectful person I've ever met. I would like to submit a formal complaint.

Luis G. | Overall Experience |
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no comment

David A. | Overall Experience |
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a great experience all around thank you

lori r. | Overall Experience |
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The staff at the Dyer UHaul made my move from El Paso to Orange less stressfull. Great staff!

David A. | First Impressions |
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everyone was eager and willing to assist us and did very well thank you. david

Ricardo Z. | First Impressions |
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VERY GOOD SERVICE

LUZ L. | First Impressions |
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Moved back to El Paso after 35 yrs. Staff EXTREMELY helpful and friendly. Took time to show me where my new storage area was. Unhitched trailer and was one my way. TERRIFIC CREW!!!

PATRICIA N. | First Impressions |
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Very nice and helpful. Took time to explain everything. Great service.

Raquel O. | First Impressions |
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Attendant was very knowledgeable, and very friendly.

Raquel O. | First Impressions |
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Friendly staff, and very attentive

anita m. | Overall Experience |
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U

ken s. | Overall Experience |
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Very slow and `long waits at the office otherwise fine.

Eric M. | Overall Experience |
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Thank you

Ricardo Z. | First Impressions |
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GOOD PEOPLE

Lillian R. | Reservation |
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I was late checking in due to a long line and at the time one person working, did finally get help once’s another person joined

Curtis H. | Overall Experience |
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My U Boxes reportedly shipped today with a guaranteed delivery date 12 days from now so that will be the true measure of success....stay tuned!

Kaitlin y. | Reservation |
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The only complaint I have is the truck I got didn't have cruise control. I kind of get why but still it was rough driving 8 hours by myself with my foot on the gas pedal the whole time.

Anthony Y. | Overall Experience |
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C

ANNE C. | Overall Experience |
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Only needed temporary storage. Very easy to arrange and professional friendly staff.

Damian G. | Overall Experience |
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Poor customer service. It took various attempts and a couple of hours to get a competent person to help out.

ashley b. | Overall Experience |
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My only complaint is when I would try to call the facility sometimes nobody would pick up the phone. Sometimes nobody would answer till the next day.

RICARDO Z. | Overall Experience |
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Good service,you people are nice

Nicholas M. | Overall Experience |
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Great place to store your valuables. We had no trouble with any part of getting a storage room or the UHAUL rental.

Jorge L. | Overall Experience |
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N/a

JOSE LUIS R. | Overall Experience |
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Myra or what ever her name is but her name tag said owner on it, very rude and no,none what’s so ever customer service skills!! The reason why I left still waiting to hear from marketing director smh

Jesus E. | Overall Experience |
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Excellent service, every single one of the staff was very friendly and helpful, Too easy to give this place and this guys 5 stars. Thanks!

No reviews have been submitted for this location.

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