Fast & friendly service.Toni H. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Northwest Expressway
Oklahoma City, OK 73132
(Btwn Rockwell & Macarthur)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast & friendly serviceErnest W.
Have more than one key for your vehicles. That's insane.TaShauna T.
Customer did not leave a comment.Casey B.
Great service from all employees!Gary E. | Overall Experience
Customer did not leave a comment.Jonathan E.
Quick and easy rental.Scott V.
Great customer service!!Mike L.
I originally had a reservation 16858999 at a different location. When I arrived I was told by a store associate that they somehow got over booked and there was not a truck for me. I was then sent to a different location, this one, to pick up a truck and was not given any kind of compensation for having to push my moving time back, the extra miles I had to travel to go to a different location that was further from my moving area. It was a complete circusAllison M.
Customer did not leave a comment.Reggie B.
The people are rude. Would not recommend this placeRuth T.
The truck was clean and functional. Except the passenger side mirror would not stay in place. While driving it would drop out of position preventing driver from seeing the right lane. Major safety issue.Bryan S.
Customer did not leave a comment.Ryan C.
Well the rep Brandy Hutton was very rude. You need to teach her how to talk to customers. We put more than enough gas in the truck over the halfway mark when we got it it only had a half. I won't rent from there again if I have to deal with her. I have rented from this location before and always have gotten good service.Daniel T.
Customer did not leave a comment.constance h. | Overall Experience
The personnel did a great job considering there work loadMARK B.
Great agents very helpful friendly knowledgeable and fast. Even employees cleaning the trucks took time to say thansVictor V.
Customer did not leave a comment.JJandorVALERIE F.
Rental location updates when preferred location unavailable. Not lying about updating location(phoning other location to hold rental)from original scheduled location on broadway. Any kind of kindness isn't required but i have worked In Service to this country and to others my whole life and I can tell you being courteous is free not required again but desired for sure In service industry. Moved many times in armed forces never had this many issues in my life.Jessee R.
Customer did not leave a comment.Susan H.
Customer did not leave a comment.shawn W.
Customer did not leave a comment.leah b. | Overall Experience
Very helpful and very nice! great customer serviceAmber T.
I called to tell my story. But here we go. The owner and hehe 2 behind the counter employees need more training. No customer service skills, no professionalism, they run that place as if it was the only watering hole or oasis in the middle of the Sahara. No threshold greet. (The girl in the parking lot was nicer than all 3 of them inside ) I walked in and was asked for "another phone number" instead of explaining they needed a "reference" I told them I didnt have another nombre and they wouldn't take my jobs number so I gave them my friends number who was outside but i tried to tell them he didnt spoke english....(I that point the 3rd employee cut me off and said ) then dont use that number. I said why? She said I dont think we should be renting to you at all. There were other customer in there I'm not sure if I was more embarrassed for them than the actual employees...after my horrible experience I called around the other UHAUL stores and they all told me the same...(that woman is so rude we hear that all the time. If you guys want to know more contact me 4056987746ISAIAS V.
Amazing work provided by your staff. I'm never let down by any of these folks.KEVIN B.
Customer did not leave a comment.Tina W.
Outstanding service and very friendly.Dennis R.
Give that entire staff a pay raise!!! They all were amazing!!!MARGARET H.
The girl works there is very meanLuis R.
Customer did not leave a comment.CYNTHIA S. | Overall Experience
the guy hooked us up and un hooked us. Very easy, fast and friendlyNonna P.
Hi rented a U-Haul for four hours and I have never had a problem extending the rental but this time I was threatened it's old I had to pay for the entire next reservation for the next customer if I kept my U-Haul for the next day because what I needed it for was delayed until the next day terrible service ended up paying $100 for absolutely nothingMadison D.
Very polite prompt and professional serviceSherrin K.
Customer did not leave a comment.Mashonda W.
Customer did not leave a comment.WENDELL S.
The parking lot area was very cramped, and couldve been designed better.Cody E.
The truck was terrible. The air barely blew and the tiny cab never cooled down, the seats were ripped and scratchy, the ride was so uncomfortable I felt like my brain was being jolted around at every bump, the alignment was off so I could barely stay in the lane. Worst truck rental I've had and I use uhaul for my business almost every weekend.Caitlin W.
Customer did not leave a comment.CRAIG K.
You still haven't resolved my issueEva W.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.Bobby M.
Great Service and Staff!Adam F.
Great customer service at front desk and when shown to the rental truck.Doug V.
Staff is great to work with enjoyed all aspects of my rental.Darlene H.
Customer did not leave a comment.TIMOTHY T.
Staff was beyond rude both times. Ac went out in the truck so I was drenched using it. When I took it back the lady was ridiculously rude, and just walked off!!!!!!!!!! Absolutely ridiculous for employees to act like that.eric H.
The lady who assisted me was very friemdly.Glen H.
Customer did not leave a comment.Rachel P.
Customer did not leave a comment.William H. | Overall Experience
Customer did not leave a comment.Scott M.
Customer did not leave a comment.Terri M. | Overall Experience
Customer did not leave a comment.ALEXIS A.
Customer did not leave a comment.Doug V.
Customer did not leave a comment.MANUEL P. | Overall Experience
The lady there was very very helpful Got in got out rent a trailer for about 2 hours it was very very goodIs and very very easy. Thank youPaul W.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.CharlesL K.
Customer did not leave a comment.Pedro D.
Customer did not leave a comment.Richard B.
You cannot improve on this rental situation from beginning to end. Everything was handled perfectly and promptly.Larry K.
Customer did not leave a comment.james E.
The truck was clean and almost like new. The air-conditioner came on and off. It was difficult sometimes during the drive, even with the windows down. The air was more constant after the sun went down. The truck was very good, the service in OKC was excellent, and this was the first time I used to option to drop the truck off after hours on the Jimmy Carter location.John B.
Very kind staff, we knew we missed our window to check in with the workers because we pulled up at 5:05, but they were still inside and ran to us to take our keys! They said they were still there so they will continue to help us with our service even though they were technically closed! That was so appreciated because the last time i had so much trouble with the online checking in. Thanks UHaul!Brianna R.
I was overcharged according to the receipt I received. I was charged for fuel that I already put where the Guage was when I took. I only drove it for 11 miles.Temitope O.
Quick drop off, nice.JOEY V.
Customer did not leave a comment.Christy K.
Customer did not leave a comment.Tracey D.
The back of the truck was not clean. The uhaul wouldn't start and needed a jump. I told the person at the uhaul location and she still chose me for another day because i couldn't get the truck started not once but three different times. The representative was rude and hung up the phone in my face when i called to see why i was charged extra. I also put $20 in the gas tank literally before i dropped it off and they said i didn't put gas in the vehicleTERRANCE W.
Customer did not leave a comment.TERENCE F.
Very rude staff and very unprofessional!! Horrible location.Merissa S.
Customer did not leave a comment.Sylvia T. | First Impressions
The extra star came because it had available units and boxes for sell; otherwise, It would’ve been one star. 1st off, I go to the store to pickup the 10x10 conditioned unit I reserved online. The manager argues with me the unit I reserved is non-conditioned. Then after some debate she rereads the paperwork to see I was right. 2nd I had purchased a lock with the reservation. She then argues I did not and charges me for a lock. I had to call later and inquire later in why I got charged for two locks and a separate employee had to refund me the money. 3rd the 10x10 unit measures a couple inches short of 9 ft one way and ~6 inches short of 10 ft the other way. I called 3 times on separate days to get an answer why and if I could get an actual 10x10 or reduced rate for the loss in square feet. I was told by the employees they would have to talk to the manager and call me back. I never received a call back. I then had to show up in person for the manager to argue with me again that it measures 10 ft by 10 ft. We go up and measure and sure enough the unit measured in short. Even as I watched the manager measure at angles to make it longer and measure the grate of the wall too. She then says to bad and says take it or move out. She can not provide me a deal and said take it up with corporate because it’s over her head. 4th because the unit is smaller than expected, I had to reserve another unit. I called and they said they had none available but then was able to reserve one with corporate. I showed up and they had availability.Monte K. | First Impressions
Customer did not leave a comment.David B.
Make sure the truck doesn't have engine problems that cost people 2 hours during their move. Very inconvenient when you are trying to hurry and get things done.Faith L.
Customer did not leave a comment.Jaclyn L.
Very clean place but Manger was not friendly due to her frustration with headquarter u haul send us to them by surprise n confuse but gave us a clean truck. Thank you.Robert C.
Customer did not leave a comment.Robert M.
All instructions are clear and well understood.Jacob F.
Customer did not leave a comment.Kenneth P.
Customer did not leave a comment.orville W.
The two ladies working here are very professional, courteous and work faster than most men. They don't waste time with unnecessary conversations either. I was out of there before I knew they were done! I really can't say enough good things about them, so I'll just say... thank you. Alan AndersonAlan A.
The staff is great!!Johnny C.
Customer did not leave a comment.Sidney M.
Thank you for your continued help. You all are great!!Trayson C.
Customer did not leave a comment.Tiffany C.
I drove 48 miles, put 6.5 gallons of gas in and the worker say he has to charge me a gas fee. I tell them about my gas again and the manager says the worker didn't read it right. They give me the paperwork and as I get home I find they still charged me $12 for 2 gallons of gas. That means their truck gets 5 mikes per gallon. Something's wrong here either the truck or the management. Won't go there again.GREG E.
Customer did not leave a comment.JEFFERY R.
These ladies were 💯 on point!Rahdames V.
Customer did not leave a comment.SHANITA G.
Customer did not leave a comment.Lawrence W.
Customer did not leave a comment.MATTHEW M.
Customer did not leave a comment.JOHNATHAN O.
The lady working was extremely rude. She called me early Monday morning demanding I return the truck. I explained we extended our rental online and she argued with me and said it needs to be returned at 1:00 at the latest. When I explained why that wasn't possible, she said â€œso that's how it's gonna be, huh?â€ and then hung up on me. She should be fired.Brandon B.
Staff is always friendly and they remember us from previous visits. They go out of their way to help.Crystal L.
The customer service was wonderful and very quickAleta S.
Thank you robin and staff.WENDELL S.
Customer did not leave a comment.Adam M.
Customer did not leave a comment.Tracey D.
Customer did not leave a comment.Cameron M.
Customer did not leave a comment.Danny G.
It was so hot yesterday, that I had to stop to try and cool down numerous times. Since I was in Moore, OK. I called in to advise ( due to the heat I would not be able to make it by 6:45 as I had checked the truck out at 2 ish. I called in as instructed. A gentleman answered and advised if I brought it in by 8: am there would be no extra charge. So I got charged an extra day and was not told until after I checked in. Had I known that, I, would have kept the truck for the time I was charged. Next time I will go to RYDER!! I have been a really good customer for many years. I am a Senior Citizen, female do-it-yourselfer. I going to RYDER OR HERTZ next time.MONICA L.
Customer did not leave a comment.Monica S.
Customer did not leave a comment.Kaylind O.
I reserved a 10 foot truck due to the pricing. I was given a 15 foot truck and when I asked if the rate was still $19.95 and was told yes. Today the summary of charges were sent and I was charged more.NICHOLAS D.
Customer did not leave a comment.Jimmy W.
Customer did not leave a comment.Candace G.
Everything went just as expected and how I thought it should go. The associates were pleasant and nice to work with.Vernie T.
Application to return equipment didn't work. Ended up calling corporate office since it was after hours. Then called the local facility only to be placed on hold for 14:34.Chris M.
Customer did not leave a comment.Anjanette S. | Overall Experience
Customer did not leave a comment.Samoine C. | Overall Experience
Customer did not leave a comment.Moneka J. | Overall Experience
Customer did not leave a comment.LINDA D. | Overall Experience
Would like to thank all of your storage employees especially Rhonda,thank you for all your help and assistanceSEREDIA W. | Overall Experience
Customer did not leave a comment.Susan B. | Overall Experience
Customer did not leave a comment.constance h. | First Impressions
The only thing was all the ice and snow in front of the building. The staff were great!betty b. | First Impressions
Customer did not leave a comment.JERRY E. | Overall Experience
Customer did not leave a comment.Mercedes J. | Overall Experience
I rated poor because I didn’t rent a uhaul or storage someone used my identity I will be reporting thisTeneisha W. | First Impressions
Customer did not leave a comment.Adam D. | Overall Experience
Customer did not leave a comment.gabrielle m. | First Impressions
Customer did not leave a comment.kevin c. | Overall Experience
Customer did not leave a comment.pamela p. | Overall Experience
Every time I had a question or problem the staff helped me promptly and efficiently. This Uhaul was very helpful in my time of need. Thank you Uhaul staff.Glenna B. | Overall Experience
Customer did not leave a comment.SUE C. | Overall Experience
Customer did not leave a comment.Tiffany T. | Overall Experience
Customer did not leave a comment.ellma b. | Overall Experience
Customer did not leave a comment.Pamela H. | Overall Experience
Everyone working at this location is awesome! The ladies are always super helpful and always put a smile on my face. Thank you.Jennifer B. | First Impressions
Customer did not leave a comment.alexandria c. | First Impressions
Great facility. Love the cleanliness. Seems very secure.Eric F. | Online Move In
Very professional manager and staff. They all were very friendly and pleasant to work with. Awesome Team.Reginald M. | Overall Experience
Customer did not leave a comment.Michelle E. | First Impressions
Customer did not leave a comment.Jaime P. | Overall Experience
Had to use the storage longer than planned while out of state. Whenever I called management regarding any payment or concern, I was always met with respect and understanding.KENNETH W. | Overall Experience
Customer did not leave a comment.MARJORIE S. | Overall Experience
Customer did not leave a comment.Niecie L. | Overall Experience
Customer did not leave a comment.Stevine W. | First Impressions
Customer did not leave a comment.Cynthia B. | First Impressions
Customer did not leave a comment.MARJORIE S. | First Impressions
Everyone was so friendly and helpful!Chance H. | First Impressions
The staff there is top notch. If they haven't already been given a raise they definitely need one. Please!!.Pamela H. | First Impressions
Customer did not leave a comment.Reginald H. | Overall Experience
RudeSteve L. | Overall Experience
Customer did not leave a comment.DEJUAN E. | Overall Experience
The staff was really friendly and accommodating. I had minor requests that they were more than happy to fulfill which made unloading and moving in a breeze. Great people and really helpful when I needed it the most! Highly recommend. Thank you!!!BRITTNEY H. | First Impressions
Customer did not leave a comment.STARR A. | First Impressions
Customer did not leave a comment.linda w. | Overall Experience
This was my first experience renting a storage unit. Robin and the staff were very helpful in answering my questions and feeling comfortable with the rental contract and all of its requirements. I would highly recommend this U-Haul location to anyone needing a temporary storage unit.john l. | Overall Experience
They got me right in and took good care of me... Thank you VonNornecie B. | First Impressions
Closing out my storage unit was a little difficult lack of communication among the staff but I understand that sometimes their busy busyAsheley L. | Overall Experience
Customer did not leave a comment.lanora p. | Overall Experience
Restroom was not in order both times we rented a unit in April about 3 weeks apart.Dianne K. | First Impressions
I will refrain from commenting at this time.NANCY C. A. | Overall Experience
Robin does an excellent job as a manager and has great customer service skills.GERRY L. | Overall Experience
Robbin is amazingdesha g. | Overall Experience
Robin was great she helped w all I needed will recommend her to anyone that needs a uhaul or storageJoseph M. | Overall Experience
Customer did not leave a comment.TRACY P. | Overall Experience
Thank you to Robin Nero for cooperating with me in my U-Haul rental needs.Bruce K. | Overall Experience
Customer did not leave a comment.GEORGE H. | First Impressions
I vacated the unit and called the office on 10/17. I expected an adjustment to my account but instead got a bill for the next month. When I called again on Nov. 9 it was cancelled. I was told by the office that it was not processed by corporate in a timely manner.SUSAN B. | Overall Experience
Customer did not leave a comment.Shannon B. | Overall Experience
Customer did not leave a comment.AMY F. | Overall Experience
Robin at this location was amazing. I had such a horrible experience getting my U hual in Texas . Robin had turned my weekend around . Her and the rest of the staff were so great. After a bad experience it was hard for me to think things would get any better. But they changed my experience for the better. Super great people.William C. | First Impressions
This team made the entire moving process fast, convenient, and stress-free. Very excellent service, will definitely use again.Freddie N. | Overall Experience
I felt like we got to be friends with Robin, who was always helpful and positive. We have already recommended Uhaul Storage to a number of close friends. We enjoyed the professionalism and courtesy of the entire staff.Woodrow G. | Overall Experience
The staff on site were always helpful. Robin was a great big help every time I interacted with her. My only complaint is the phone and wait times. I could never get through to the actual site and would have to drive up there to address anything. Even if trying to call the main corporate line I sat on hold for up to twenty minutes on most occasions.Bethany L. | Overall Experience
Management was so rude and unhelpful. Definitely during a time of covid she was not meant to work in customer service.Zhana D. | Overall Experience
Robin was very friendly and helpful.Carol E. | First Impressions
Ms Nero was always so helpful and niceNikkita L. | Overall Experience
Nice Peoplesentamia p. | First Impressions
STAFF WAS RUDE AND UNFRIENDLY. THE FACILITY WAS DIRTY AND TRASH CANS OVERFILLED AND TRASH PILED UP. OVERALL A BAD EXPERIENCE.RODNEY S. | Overall Experience
Customer did not leave a comment.Shannon B. | First Impressions
Customer did not leave a comment.James H. | Overall Experience
Customer did not leave a comment.Freddie W. | Overall Experience
Every member of the staff that I interacted with during my move-in and return of my rental equipment was very kind, courteous, attentive, patient, and understanding. Even in the midst of an extremely busy day, they were very courteous and helpful!Jeremy H. | First Impressions
Customer did not leave a comment.Christina J. | Overall Experience
the unit itself was great,,easy to get to and secure,,where my problem comes in is after i moved my belongings i was getting harrassed about payments,,bad customer service,noreen t. | Overall Experience
Great experienceDonald C. | Overall Experience
rented four units for 3 years and two more units for 4 years was dissappointed when I couldn't rent one of the last two units I had. I was told they had to be rented together so I moved out of both!JOHN M. | Overall Experience
Sad that you rent the small trucks for only four hours, my mom and I are not young energetic women, good thing we had a friend come help, so we finished before the forth hour.Doris T. | Overall Experience
other than a bad tire from the the start, the drive was ok. the storage room was on 2nd floor & I'm disabled.dave u. | First Impressions
Nice to meJanna M. | Overall Experience
Why is it if you have a second level building and you cannot have an elevator, I'm 51, a ramp really doesn't help especially when you have to do the move by yourself, I'm not young anymore.Doris T. | First Impressions
Robin was great helped w all I needed and took the time to explain everything.wish there were more people like herJoseph M. | First Impressions
The staff that works there is not helpful at allJames P. | Overall Experience
Robin is great!MARY G. | Overall Experience
Treated rudely and disrespectful by some staff was threatened by a staff member and overall experience was dissatisfiedAlisha A. | Overall Experience
Thank you.THEA S. | Overall Experience
Great service !chris m. | Overall Experience
Very helpful workers. The only knock I have is that each transaction takes some time and a line will form in the mean time.jenn a. | Overall Experience
Thanks for moving the trucks and trailer so that the moving van could fit!!!jenn a. | First Impressions
rented for over 4yrs never a problemMATT T. | Overall Experience