Customer Reviews for U-Haul Moving & Storage of Northwest Expressway

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Northwest Expressway

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Caleb C. on

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Theresa B. on

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Make sure all your trucks have new wipers. We got caught in a rain storm and had to pull off to the side of the road, which is dangerous during storm, and wait for storm to pass. We could not see out the window because the wipers were so bad.

Jose E. on

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I appreciated how quick and easy it was to get my rental truck and to return said truck.

John H. on

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Great folks to work with at this location!

Daryla C. on

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I asked for a 10ft. Truck and they gave me a 20ft. If they would have said there were none available I would have gone somewhere else. No one ever mentioned it. It was much harder to navigate that big truck. Very frustrating

Tricha G. on

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The girl that checked me in was rude Was only giving 4 hours to use I wanted the smaller ban she said that I she couldn’t I told her that I didn’t like driving the boxed van she argued said it wasn’t When walking to her supervisor she called referred me as this bitch Then when I tried to return it it was saying I didn’t have a reservation

Leonard T. on

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Once again, Uhaul came through for me.

Joel Q. on

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Employees (All) were so very friendly, professional, well trained and educated on the moving products And rentals. They assisted us and educated us as well on which boxes would be best for our needs. (Moving boxes plus TV storage boxes). We were greeted the second we entered the store and the paperwork for the rental was prepared in a timely manner. The additional staff helped assist us with the moving supplies needed and he was very helpful, friendly and professional as well. I’ve rented trucks many times at other U-Haul locations and I must say this store gets an A+!!! Thank you !

Lawrence M. on

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William J. on

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Kurtis W. on

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You did a great job i was very happy.

Steve N. on

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We rented a cargo van and it performed adequately but the ride was very rough. Price was steep and would recommend using a professional moving company next time we need to send furniture. The few hundred dollars in savings just wasn't worth the trouble and discomfort.

Beverly D. on

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Everything was great! The ladies were very nice and it is always good to do business with people that are caring and explain everything in a manner that a person can understand.

dave u. on

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other than a bad tire from the the start, the drive was ok. the storage room was on 2nd floor & I'm disabled.

George K. on

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very helpful. disconnected transport from truck for me. Immediately began to clean vehicle. Friendly service.

Bryant N. on

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The only thing I can think of is to maybe have a discount at the end for bringing it back earlier than expected. The pickup I rented was excellent plus good gas mileage. No complaints here.

James H. on

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KEITH F. on

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Janna M. on

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Nice to me

Micki N. on

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Tara W. on

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Gertrude P. on

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Doris T. on

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Elevator, elevator, elevator...and the speed bumps in the doors to enter the storage area pushing cart over it a bloody mess and nightmare, sorry but I'm not a young woman I'm 51, could you be kind towards the ones who cannot have help moving and have to do it themselves, time to upgrade your building on NW Expressway in Oklahoma City.....please.

Doris T. on

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Why is it if you have a second level building and you cannot have an elevator, I'm 51, a ramp really doesn't help especially when you have to do the move by yourself, I'm not young anymore.

Gary L. on

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The manager was extremely helpful, and made our experience fun. She was great.

Emmanuel W. on

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Joseph M. on

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Robin was great helped w all I needed and took the time to explain everything.wish there were more people like her

Joseph M. on

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Justin K. on

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jordan B. on

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James D. on

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Great customer service! Dealt with Ms. Robin Nero and Mr. Ronnie Colbert. These two people were always courteous and helpful! Bought supplies and rented a truck and car hauler (trailer). Their help and attitude in seeing that all my questions were answered and with my purchases/rentals was exceptional in today's retail climate. They should be recognized for their service! Jim Day

Jania M. on

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Jania Marie M. on

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Gary C. on

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Todd P. on

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Robert S. on

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Front-end seemed out of balance or not aligned.

Terresa M. on

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greg C. on

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I didn’t have quite enough gas in the tank when I returned the truck and had to go down the street to get gas. The sales rep knew I was coming right back to turn in the truck but closed the shop as I was driving into the parking lot. He was in the building. If I hadn’t of had my phone with me or had use of the internet to download the uhaul app, I would have been had to drive the truck back to NE OK and pay more money. I feel the sales rep could have been a little more customer friendly. There was another truck that came in the same time I did, also in the same situation.

James P. on

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The staff that works there is not helpful at all

MARY G. on

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Robin is great!

Alisha A. on

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Treated rudely and disrespectful by some staff was threatened by a staff member and overall experience was dissatisfied

THEA S. on

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Thank you.

chris m. on

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Great service !

jenn a. on

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Very helpful workers. The only knock I have is that each transaction takes some time and a line will form in the mean time.

jenn a. on

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Thanks for moving the trucks and trailer so that the moving van could fit!!!

MATT T. on

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rented for over 4yrs never a problem

Helen S. on

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I'm very pleased with the moving truck company

sheila j. on

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They were so nice and went above and beyond to help me.

RICHARD T. on

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ocation and convenience were major reasons for using the U-Haul location.

Terry s. on

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Very happyGood job

Sabra S. on

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This location maintained my U-box for almost 3 years while I traveled. I never had any concerns. Payments were easy to maintain through my online account, but I do not recommend auto pay.

terrence b. on

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Mrs. Nero the GM was very helpful nice and professional. Her team liked professionalism.

WILMA D. on

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Service was good.

Gloria T. on

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I was editing a previous reservation that was messed up and I am hoping this one is fixed. The person I talked to seemed sidetracked with other things. It was difficult to get my questions answered.

Christopher B. on

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We had no issues during most of the 3 months we had our things in storage. However, when we went to move them out, the climate controlled units were 10 degrees above the max temp.

CAMERON J. on

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I would highly recommend your company doe any storage and moving needs. Thanks!

BRAD L. on

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Employees park in spaces nearest self-storage loading/unloading area, so harder than necessary to access units. Can't cancel auto-payments online. Had to call twice & held over 20 min to cancel.

adam g. on

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Fit the bill for my needs. Auto draft made things easy and closing my account was simple and hassle free thanks to Cody.

Veniqua L. on

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Dix C. on

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Robin and her crew in Oklahoma are customer service driven. I drive past numerous neighborhood dealers and 2 Uhaul centers to get to her center. Why?... excellent customer service. JC from Sacramento.

micheal c. on

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Very good