Customer Reviews for U-Haul Moving & Storage of Northwest Expressway

4987 reviews

6500 NW Expwy St   Oklahoma City, OK 73132
(Btwn Rockwell & Macarthur)

(405) 721-0674

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(405) 721-0674

6500 NW Expwy St
Oklahoma City, OK 73132
(Btwn Rockwell & Macarthur)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

KEN J. 
Rating:
3.0

Customer did not leave a comment.

SHARON B. 
Rating:
5.0

Customer did not leave a comment.

Kurt H. 
Rating:
5.0

Great staff, got me in and out with the trailer and unhooked when I pulled up to return.

Keith F. 
Rating:
1.0

Wrong person!!! Please double check your customers information.

KELLY P. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

LEDA R. 
Rating:
5.0

Customer did not leave a comment.

CINDY O. 
Rating:
5.0

Customer did not leave a comment.

Bhanuprasad P. 
Rating:
1.0

I will refrain from commenting at this time.

NANCY C. A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHARON B. 
Rating:
2.0

The person who helped us Robin was rude and very hateful and spoke with my fiancee and I in a very demeaning manor. I will never use this location again even if it is right across the street from our residence

Leslie C. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

Stephanie K. 
Rating:
5.0

The young lady that helped us when checking out the truck was a delight! Cheerful, friendly welcoming - could not have asked for a better customer service experience.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

stacy M. 
Rating:
4.0

Customer did not leave a comment.

Paul P. 
Rating:
1.0

The van was filthy. When I was in the van, before I left, I noticed that the mileage was wrong. The info that uhaul had said that the mileage was 2104, and the actual mileage was 2204. I clicked on the link emailed to me, and entered this information, but was still charged for 150 ish miles. When I told the lady about the difference, upon check in, she said the manager would handle it the next day. No one ever got back with me, and I was still charged for the extra mileage

Blair L. 
Rating:
5.0

The staff was very friendly! Thank you:)

Stephanie T. 
Rating:
5.0

Customer did not leave a comment.

RYAN F. 
Rating:
5.0

Customer did not leave a comment.

Sue L. 
Rating:
5.0

Customer did not leave a comment.

BRITTANIE G. 
Rating:
5.0

The truck needs to be fixed. It seemed like the transmission is going out. You dang near had to floor it for it to go and it used a lot of gas due to that reason and it slides backwards when on a hill

Cherika B. 
Rating:
5.0

Service was great!, I'm thank for the help for the owners

Jon S. 
Rating:
1.0

We need a manager to call us asap. Uhaul stalled 5 times. While on road. Tried to call was 30 min hold.

ANNELEISE S. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

MACKENZIE D. 
Rating:
3.0

I have tried to call and have tried to email and gotten no response I was charged the estimated fee but did not use the estimated number of miles - I have been charged the amount for 20 miles and only used 1. miles

CRYSTAL D. 
Rating:
5.0

Nothing. The two girls working on the morning of 3/20/21 were very friendly and helpful.

KENTON B. 
Rating:
5.0

Online returning was quite a hassle

Clark W. 
Rating:
4.0

Some of female employees were rude to my wife

Joe D. 
Rating:
4.0

Customer did not leave a comment.

Sarah M. 
Rating:
3.0

Customer did not leave a comment.

LOGAN S. 
Rating:
4.0

Customer did not leave a comment.

ALEASHA Y. 
Rating:
4.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Thank you for all your help ladies!!

DEBORA M. 
Rating:
4.0

Customer did not leave a comment.

Adam B. 
Rating:
4.0

I really like this location because it's close to my home and the trucks are usually in good running condition but this time I upset because the gauge wasn't working properly and I ended up putting $10 more than I supposed to have and the lady that work there said you all don't do refunds and I'm upset because your truck clearly needs to be checked out by a mechanic because the gas gauge is having major issues & I know I can't be the only customer the truck gauge acted up so I'm requesting a $10 refund!! Thank you!!

KALA D. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Ben B. 
Rating:
1.0

When I showed up to pick up my truck reservation, I was late, and my reservation had been cancelled. I was not aware of this as I did not receive a text, phone call, or email stating it had been cancelled. When I went inside to inquire about this, I was met with animosity, condescending attitude, and just flat out rude behavior for suggesting a phone call would've been nice to have received about the cancellation, even though the comment wasn't directed towards the individuals in the store, just a general statement of some form of notification. While I'd have liked a notification stating my reservation was cancelled due to me being late to pick up, the attitude toward me was beyond unacceptable.

RIVER H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

No one beats the customer service at this location. I recommend this location to everyone that's in need of equipment, storage and supplies. The ladies are remarkable! I wish more places offered such amazing service

CHRIS D. 
Rating:
5.0

Customer did not leave a comment.

Cindy M. 
Rating:
2.0

I rented a small local usage moving van on March 8th this past Tuesday [ today is Thursday Mar 10th]. The van had white dog hairs all ober on the passenger & driver's seats. Also, I dont understand why I got a separate fee of $44 with no explanation of what that separate fee is separate from the $77 to rent a one day $29 local usage small van !!! What's that all about & why was I charged it ????!!!!??!! Text me @ 678-416-2027 or call but text 1st if possible to let me know your calling me. My email is kelmar0803@gmail.com

MARK M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
3.0

Not very friendly... Except for the lady you checked the truck in.

JAMIE T. 
Rating:
5.0

Customer did not leave a comment.

DENNIS W. 
Rating:
5.0

Very nice and customer service driven associates

JERE Z. 
Rating:
1.0

The vehicle steering system and alignment is out of balance and it makes it difficult to drive

BABA A. 
Rating:
5.0

For me it's one of the best locations here in Oklahoma City. They always have all size trucks available and supplies needed for moving.

CORY E. 
Rating:
4.0

Customer did not leave a comment.

JESSICA G. 
Rating:
5.0

Once we got the truck loaded, the sliding door would NOT close! Unacceptable. When returning the employee said my husband push the door back too far. Why would he get up there and push the door farther into the groove? Employee should have apologized.

SANDRA Q. 
Rating:
5.0

Make it cheaper

CRYSTAL L. 
Rating:
3.0

I felt like I was harassed by a staff member due to me renting the truck extra days. As long as I'm paying for it it shouldn't matter how long.

AMIE S. 
Rating:
5.0

Customer did not leave a comment.

SHANIKA W. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Friendly staff

MATTHEW L. 
Rating:
5.0

Great customer service! Staff was knowledgeable and able to answer my questions!!!

SARA M. 
Rating:
5.0

Customer did not leave a comment.

LADONNA H. 
Rating:
5.0

Robin does an excellent job as a manager and has great customer service skills.

GERRY L.  |  Overall Experience 
Rating:
5.0

The service and staff were excellent for getting me what I needed. I had called a representative earlier that evening and was told there wasn't anything available for 60 miles of me. But after visiting the website my self I found on within 30 miles of me and booked it immediately and since that the service and attention was great. Thanks again for coming through for me.

Mike J. 
Rating:
4.0

The app for online return kicked me out 3 times due to “loss of location”. I had to go through the process of taking pictures of everything 3 different times. It was a 27 minute ordeal. So thankful we decided to bring the truck back last night. If we had that kind of trouble this morning at 8 am it would have been “late”.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Robbin is amazing

desha g.  |  Overall Experience 
Rating:
5.0

Price was a little high but everything else was great

MATTHEW K. 
Rating:
5.0

Customer did not leave a comment.

MARY A. 
Rating:
1.0

The man working behind the counter was difficult to deal with. It started when I arrived and he obviously saw me. He continued to clean the truck and after about 5 minutes he finally came inside. Then I was asking him what I needed to do incase I had car trouble or got into an accident, who i needed to contact. His reply was that I had to have the trailer back because it was going out the next morning at 0900. With me fully understanding that it was going to be used, I asked if there was a point of contact to whom I could inform incase of an accident so they could get another trailer for the next customer. His reply was I had to get the trailer back, it wasn't an option, and he shouldn't let me rent the trailer out to me. Then proceeded to tell me I should go somewhere else. What kind of customer service is that, to not give me an answer but to tell me to go elsewhere? All I was trying to find out was a POC so the next customer wouldn't be without a trailer. Also, there were 2 other trailers at that location. Overall, customer service was non-existant and I will not go back to that location.

GREGORY T. 
Rating:
1.0

For someone to be in store. Attentive, and polite. Specify that you still have to go in store to pick up the keys when ordering online.

Jaedyn H. 
Rating:
3.0

Rep started off cold(but it was cold outside) but she warmed up during the transaction!

VICKIE J. 
Rating:
4.0

Customer did not leave a comment.

Louis T. 
Rating:
5.0

Customer did not leave a comment.

MARVELINE F. 
Rating:
5.0

Customer did not leave a comment.

OMAR A. 
Rating:
5.0

Customer did not leave a comment.

Jerry R. 
Rating:
5.0

The customer service person was amazing. Super friendly and quick! Thank you!

Dustin S. 
Rating:
1.0

Better communication and over charged me

AVIANNE J. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
1.0

The staff was very unprofessional and rude. I reserved a 10 ft truck and felt like I was forced into a 15 foot truck because they didn't want to be bothered with the 10 ft truck I had reserved. At the time of payment I was told by staff they couldn't provide an itemized break down of charges for the truck, dolly, and mileage.

Brittany S. 
Rating:
1.0

My truck was due back at 11:30 am. I called early that morning and asked for a 3 hour extension since the only truck that location had was not a 1-way truck and had to be returned back to that location. They said no problem and extended me to 2:30. I believe I returned it by 2:45. Lady checking me in said no problem. Then I was charged for the entire extra day and the insurance for that day as well. It's one thing to have to pay for the return miles to OKC when I'm moving to Norman and there is a UHaul in Norman but getting charged for a whole day for 2.5 hours extra when that's the only truck you have is unacceptable and I already paid the $30 in mileage just to bring it back. This is my second complaint for my last 2 rentals in the last 60 days. Probably will not use UHaul again unless at least one of my issues is resolved. I didn't tip off fuel so that's on me for rushing back but final bill was over $380 for a 26' truck that I had from 11:30 AM Monday to 2:45 Tuesday..

JACOB M. 
Rating:
5.0

Customer did not leave a comment.

SAMEER M. 
Rating:
5.0

Customer did not leave a comment.

Genea L. 
Rating:
5.0

To whom it may concern, I was extremely impressed with the very neat and clean uhaul store and parking area. I arrived first thing in the morning and it was still dark outside but this location was very lit up. Saleem was nice, respectful and very helpful. He even brought me the truck and parked it next to my vehicle so I could transfer all my belongings needed for the rental. I was a few minutes past my return time and he didn't charge me extra for it. I will need to move my toolbox again in the near future and I'm definitely returning to this location. I really appreciate the help Saleem provided so early in the morning. I've noticed over the last several years that customer service has gone down hill with other companies, most of which have gone fully or mostly automated. Machines cannot provide the customer service that humans can. Saleem deserves a raise! From now on when I need to rent a truck or trailer the only Uhaul store I'm going to is the NW expressway store. Thank you Saleem, I will be back in the near future! Thomas Boswell

Thomas B. 
Rating:
3.0

Weather conditions at the time did not allow anyone from going out and clean the equipment or trucks.

Giovani M. 
Rating:
5.0

It was as seamless as possible! Great Job!

DANIEL T. 
Rating:
5.0

Customer did not leave a comment.

VANCE L. 
Rating:
5.0

Great job by the Uhaul team. Fast check in. Fast check out. I did the online check in, so highly recommend that service. Such a nice pleasant crew at this location.

Carl W. 
Rating:
5.0

Customer did not leave a comment.

TELESIS S. 
Rating:
5.0

Robin Nero was a big help she made the process easy and fast best customer service I have ever had

LETON O. 
Rating:
5.0

Customer did not leave a comment.

MELEAH T. 
Rating:
1.0

Don't double charge customers for their trucks when they return them on time and clean

RAVEN B. 
Rating:
5.0

This location is amazing! The only thing that would they could do to improve this location is to provide free hot food 🤩

DEMESTIC G. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
4.0

Customer did not leave a comment.

SANDRA B. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

.

Kenneth A. 
Rating:
5.0

To improve?: Get rid of the masks. Just want to say that i was having trouble with my phone, getting the drivers license and basically everything to work on the phone. The two lady employees worked around it and were very friendly and helpful.

Luther M. 
Rating:
5.0

The ladies were helpful and professional. I was hesitant to rent with Uhaul after my last experience. So glad I did though

CHRIS D. 
Rating:
3.0

The representatives assisting me were very nice and professional. However, the vehicle itself was not what we expected. We have rented from UHaul in the past to help us move but this time the truck was not driving as smoothly, the steering wheel was very hard to steer, and the truck itself looked beat up. Thank you.

Anam W. 
Rating:
5.0

Customer did not leave a comment.

Clark T. 
Rating:
5.0

They ran a tight shil

BRIAN H. 
Rating:
5.0

Robin was great she helped w all I needed will recommend her to anyone that needs a uhaul or storage

Joseph M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY P.  |  Overall Experience 
Rating:
5.0

I loved your employee who took care of me! I'm so sorry I don't remember her name!

Gerald D. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
4.0

Thank you to Robin Nero for cooperating with me in my U-Haul rental needs.

Bruce K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE H.  |  First Impressions 
Rating:
4.0

I vacated the unit and called the office on 10/17. I expected an adjustment to my account but instead got a bill for the next month. When I called again on Nov. 9 it was cancelled. I was told by the office that it was not processed by corporate in a timely manner.

SUSAN B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shannon B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AMY F.  |  Overall Experience 
Rating:
5.0

Robin at this location was amazing. I had such a horrible experience getting my U hual in Texas . Robin had turned my weekend around . Her and the rest of the staff were so great. After a bad experience it was hard for me to think things would get any better. But they changed my experience for the better. Super great people.

William C.  |  First Impressions 
Rating:
5.0

This team made the entire moving process fast, convenient, and stress-free. Very excellent service, will definitely use again.

Freddie N.  |  Overall Experience 
Rating:
5.0

I felt like we got to be friends with Robin, who was always helpful and positive. We have already recommended Uhaul Storage to a number of close friends. We enjoyed the professionalism and courtesy of the entire staff.

Woodrow G.  |  Overall Experience 
Rating:
4.0

The staff on site were always helpful. Robin was a great big help every time I interacted with her. My only complaint is the phone and wait times. I could never get through to the actual site and would have to drive up there to address anything. Even if trying to call the main corporate line I sat on hold for up to twenty minutes on most occasions.

Bethany L.  |  Overall Experience 
Rating:
1.0

Management was so rude and unhelpful. Definitely during a time of covid she was not meant to work in customer service.

Zhana D.  |  Overall Experience 
Rating:
5.0

Robin was very friendly and helpful.

Carol E.  |  First Impressions 
Rating:
5.0

Ms Nero was always so helpful and nice

Nikkita L.  |  Overall Experience 
Rating:
5.0

Nice People

sentamia p.  |  First Impressions 
Rating:
2.0

STAFF WAS RUDE AND UNFRIENDLY. THE FACILITY WAS DIRTY AND TRASH CANS OVERFILLED AND TRASH PILED UP. OVERALL A BAD EXPERIENCE.

RODNEY S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shannon B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James H.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Freddie W.  |  Overall Experience 
Rating:
5.0

Every member of the staff that I interacted with during my move-in and return of my rental equipment was very kind, courteous, attentive, patient, and understanding. Even in the midst of an extremely busy day, they were very courteous and helpful!

Jeremy H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

christina j.  |  Overall Experience 
Rating:
2.0

the unit itself was great,,easy to get to and secure,,where my problem comes in is after i moved my belongings i was getting harrassed about payments,,bad customer service,

noreen t.  |  Overall Experience 
Rating:
5.0

Great experience

Donald C.  |  Overall Experience 
Rating:
4.0

rented four units for 3 years and two more units for 4 years was dissappointed when I couldn't rent one of the last two units I had. I was told they had to be rented together so I moved out of both!

JOHN M.  |  Overall Experience 
Rating:
3.0

Sad that you rent the small trucks for only four hours, my mom and I are not young energetic women, good thing we had a friend come help, so we finished before the forth hour.

Doris T.  |  Overall Experience 
Rating:
3.0

other than a bad tire from the the start, the drive was ok. the storage room was on 2nd floor & I'm disabled.

dave u.  |  First Impressions 
Rating:
5.0

Nice to me

Janna M.  |  Overall Experience 
Rating:
3.0

Why is it if you have a second level building and you cannot have an elevator, I'm 51, a ramp really doesn't help especially when you have to do the move by yourself, I'm not young anymore.

Doris T.  |  First Impressions 
Rating:
5.0

Robin was great helped w all I needed and took the time to explain everything.wish there were more people like her

Joseph M.  |  First Impressions 
Rating:
2.0

The staff that works there is not helpful at all

James P.  |  Overall Experience 
Rating:
5.0

Robin is great!

MARY G.  |  Overall Experience 
Rating:
2.0

Treated rudely and disrespectful by some staff was threatened by a staff member and overall experience was dissatisfied

Alisha A.  |  Overall Experience 
Rating:
5.0

Thank you.

THEA S.  |  Overall Experience 
Rating:
5.0

Great service !

chris m.  |  Overall Experience 
Rating:
5.0

Very helpful workers. The only knock I have is that each transaction takes some time and a line will form in the mean time.

jenn a.  |  Overall Experience 
Rating:
5.0

Thanks for moving the trucks and trailer so that the moving van could fit!!!

jenn a.  |  First Impressions 
Rating:
5.0

rented for over 4yrs never a problem

MATT T.  |  Overall Experience 
Rating:
5.0

I'm very pleased with the moving truck company

Helen S.  |  Reservation 
Rating:
5.0

They were so nice and went above and beyond to help me.

sheila j.  |  First Impressions 
Rating:
4.0

ocation and convenience were major reasons for using the U-Haul location.

RICHARD T.  |  Overall Experience 
Rating:
5.0

Very happyGood job

Terry s.  |  Overall Experience 
Rating:
4.0

This location maintained my U-box for almost 3 years while I traveled. I never had any concerns. Payments were easy to maintain through my online account, but I do not recommend auto pay.

Sabra S.  |  Overall Experience 
Rating:
3.0

Mrs. Nero the GM was very helpful nice and professional. Her team liked professionalism.

terrence b.  |  Overall Experience 
Rating:
5.0

Service was good.

WILMA D.  |  Overall Experience 
Rating:
3.0

I was editing a previous reservation that was messed up and I am hoping this one is fixed. The person I talked to seemed sidetracked with other things. It was difficult to get my questions answered.

Gloria T.  |  Reservation 
Rating:
3.0

We had no issues during most of the 3 months we had our things in storage. However, when we went to move them out, the climate controlled units were 10 degrees above the max temp.

Christopher B.  |  Overall Experience 
Rating:
5.0

I would highly recommend your company doe any storage and moving needs. Thanks!

CAMERON J.  |  Overall Experience 
Rating:
3.0

Employees park in spaces nearest self-storage loading/unloading area, so harder than necessary to access units. Can't cancel auto-payments online. Had to call twice & held over 20 min to cancel.

BRAD L.  |  Overall Experience 
Rating:
4.0

Fit the bill for my needs. Auto draft made things easy and closing my account was simple and hassle free thanks to Cody.

adam g.  |  Overall Experience 
Rating:
1.0

N/A

Veniqua L.  |  Overall Experience 
Rating:
5.0

Robin and her crew in Oklahoma are customer service driven. I drive past numerous neighborhood dealers and 2 Uhaul centers to get to her center. Why?... excellent customer service. JC from Sacramento.

Dix C.  |  Overall Experience 
Rating:
5.0

Very good

micheal c.  |  Overall Experience 
No reviews have been submitted for this location.

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