Customer Reviews for U-Haul Moving & Storage Of Northwest Expressway

6,556 reviews

6500 NW Expwy St   Oklahoma City, OK 73132
(Btwn Rockwell & Macarthur South side of NW Expy)

(405) 721-0674

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(405) 721-0674

6500 NW Expwy St
Oklahoma City, OK 73132
(Btwn Rockwell & Macarthur South side of NW Expy)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

LESLEY T  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly

CURTIS Y  |  First Impressions 
Rating:
5.0

Quick return!!

JAMES B 
Rating:
5.0

Customer did not leave a comment.

WENDELL S 
Rating:
2.0

Clean the windows / and actually look with your eyes found the last renters receipt under the seat and lipstick 🤷🏼the mirrors were filthy you think vision would be the most important thing to an new driver

JOHN N 
Rating:
4.0

Manger and help was super

JEFFREY J 
Rating:
5.0

Under my special circumstances, I was evicted from my apartment and then I forgot to get my U-Haul for the next day and they picked it up from me at oncue. However, they let me unload the U-Haul into storage and I was able to keep all of my belongings. The staff was excellent and very kind under the circumstances.

Dinah E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica J  |  First Impressions 
Rating:
5.0

The staff was very helpful!

TRENICE S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIN P 
Rating:
5.0

We use this location every time we need a U-Haul of any size. They are kind and helpful.

MICHAEL P 
Rating:
5.0

The Lady that helped us was very helpful and very good at her job.

REFUGIO C 
Rating:
5.0

Very nice and professional staff. They always get me in and out quickly.

JENNIFER B 
Rating:
5.0

Good location and courteous staff.

sheryl p  |  First Impressions 
Rating:
5.0

The team was so knowledgeable and helpful. Easiest rental EVER ! Thanks to all involved in making my journey so much easier.

MICHELLE G 
Rating:
5.0

I was in and out quickly. Sarah and Betty were very helpful and courteous.

JENNIFER B 
Rating:
5.0

The lady, Betty, that helped me was amazing! She's very friendly, knowledgeable, and patient. She really made my experience great!

Heather H 
Rating:
5.0

Great and friendly very helpful and kind.

SHANQUIL S  |  First Impressions 
Rating:
5.0

The two men on duty Saturday, 4-19-2025 were professional and friendly. Helpful and polite.

SONJA P  |  Overall Experience 
Rating:
5.0

keep up the great work!

WILLIAM C 
Rating:
4.0

Customer did not leave a comment.

lashonn d  |  Overall Experience 
Rating:
5.0

U-Haul is a solid brand like Coca-Cola. Always dependable. Great customer service.

TRAVIS C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BONO S 
Rating:
5.0

Nothing should be changed by these guy’s and how they manage themselves and their companies business. The experience was so easy and smooth. Everyone was professional and approachable and kind. You don’t see it too often these days so imagine my surprise when everyone had a smile on their face. It made the whole process that much better. I’ll definitely use that location next time I need a U-Haul truck or other services and supplies.

DONITA W 
Rating:
5.0

The people that work at this store were extremely helpful, polite, nice, and I thoroughly enjoyed being a customer and will definitely use this store again.

JERRY N 
Rating:
5.0

Customer did not leave a comment.

JASON R 
Rating:
4.0

Customer did not leave a comment.

WILLIAM T 
Rating:
5.0

Thank you

WENDELL S 
Rating:
5.0

Customer did not leave a comment.

NATALIE W 
Rating:
5.0

I always drop off my rentals at this location. They’re wonderful there they’re quick and easy to get in and out of.

LOVEY H 
Rating:
5.0

Customer did not leave a comment.

THOMAS C 
Rating:
5.0

Customer did not leave a comment.

RITVIK J 
Rating:
1.0

I called and changed my number. They never updated it in the system. I never got any notifications about my unit. I didn’t know it was delinquent because I also called to update my card multiple times to be entered in the system for autodraft and they never updated it. I also went in person multiple times. Ya botched it

KEVIN W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYCE B 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B 
Rating:
5.0

Customer did not leave a comment.

Lyle L 
Rating:
5.0

Customer did not leave a comment.

COURTNEE W  |  Overall Experience 
Rating:
3.0

The Oklahoma location looked into it because the 800 number didn’t

ANDREW H 
Rating:
5.0

Very kind and efficient staff!

KIP H 
Rating:
5.0

Customer did not leave a comment.

DENISE D  |  Overall Experience 
Rating:
5.0

Your associate was very kind and friendly and was able to get everything signed up timely. He showed me how to get in, and took me to our actual storage unit. Liked the Free first month and gave us a lock to use as well. I know your rates went up, but it was still doable. Thanks for all the past years and whatever years to come. Susie :)

ZSUZSANNA S  |  First Impressions 
Rating:
5.0

good customer service

KENNETH R 
Rating:
5.0

Customer did not leave a comment.

SHONADREA C 
Rating:
5.0

Customer did not leave a comment.

JULIA P 
Rating:
4.0

The only personnel that I interacted with was the help line and they were very helpful

JOSEPH T 
Rating:
5.0

Customer did not leave a comment.

Nathan B 
Rating:
5.0

Customer did not leave a comment.

LANCE B 
Rating:
4.0

Customer did not leave a comment.

DAVID K 
Rating:
5.0

Everything was great

AMBER M 
Rating:
5.0

Great friendly customer service. Very professional.

Dorthy L 
Rating:
5.0

Whoever keeps mass sending out that people’s things are up for auction needs to be evaluated. I got the same text 3 times in less than 3 months that my things were going to be auctioned off after I already paid. It was irritating and anxiety inducing.

MALAIJAH J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald C 
Rating:
5.0

Extremely happy with my rental. The staff were very professional and friendly.

DONITA R 
Rating:
4.0

Customer did not leave a comment.

Melanie R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON S 
Rating:
3.0

Customer did not leave a comment.

Michelle S 
Rating:
5.0

Very Good Services

TONIA F 
Rating:
5.0

They were quick to take care of my trailer I was bringing in. Cleaned it and got me out the door with my receipt. They did a wonderful job.

Lovey H 
Rating:
5.0

Na

STEPHEN W  |  First Impressions 
Rating:
5.0

Na

STEPHEN W 
Rating:
5.0

Customer did not leave a comment.

LOVEY H 
Rating:
5.0

Staff was extremely helpful, courteous and professional. The facility was very clean and well maintained. Thank you.

KENT T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNON G 
Rating:
5.0

Customer did not leave a comment.

COREY G 
Rating:
4.0

Customer did not leave a comment.

Donald C 
Rating:
5.0

Customer did not leave a comment.

BRANDON S 
Rating:
5.0

Staff was very friendly & patient.

nicole f 
Rating:
5.0

Customer did not leave a comment.

GREGORY B 
Rating:
5.0

Customer did not leave a comment.

DARRYL R 
Rating:
5.0

Returned truck after hours, no personnel available.

Tomekia T 
Rating:
5.0

Nothing needs to be improved. From the time I walked in around 10:30/11am on 03/08/2025, everyone welcome me with a warm greeting. The customer service experience was great; there were 3 employees attempting to take care of one time. Which was a great feeling! Upon returning the uhual around 2/2:30, i was treated with all of the gentlemen coming out to walk me through the return. I was reassured to go inside and compete the return of the uhual. Two of them met me inside and the other two cleaned the uhual in under a minute. The two gentlemen inside were very thorough and welcoming. They all work together very well. This is honestly my favorite uhual location!!!!!!! Keep up the great work team!! Yall are killing it🫡 - Briana Reed

BRIANA R 
Rating:
5.0

Customer did not leave a comment.

GAVIN J 
Rating:
5.0

Customer did not leave a comment.

TABATHA J 
Rating:
5.0

Everything was top notch and on point. Very well explained and listened to our concerns. Sarah ( the manager) has a well trained team. Thank you

KERRY J 
Rating:
5.0

Customer did not leave a comment.

KOREY E 
Rating:
1.0

Customer did not leave a comment.

RUBEN G 
Rating:
5.0

Fast and friendly service

KASSIL B 
Rating:
5.0

A perfect solution for an unexpected move! They had exactly what I needed and provided service with a smile.

Karen Z 
Rating:
5.0

Customer did not leave a comment.

SHALENA T 
Rating:
5.0

They are always patient and answers questions and they have also worked with me. So appreciative of their whole staff.

victoria b  |  Overall Experience 
Rating:
5.0

Great service

ALAN M 
Rating:
5.0

Keep doing what you are doing.

LANCE B 
Rating:
5.0

everything was great

William S 
Rating:
5.0

Great service

CHRISTOPHER W 
Rating:
5.0

Customer did not leave a comment.

JEREMY S 
Rating:
5.0

Sarah the best worker ever!!!

Dewaine J  |  Overall Experience 
Rating:
5.0

Efficient and professional , while personable .

PETER A 
Rating:
5.0

Eve thing good

RICARDO L 
Rating:
4.0

They were there to help even when it was super cold out.

ANIESHA S 
Rating:
5.0

Sarah is fantastic!

JEFF C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LADAWNA L 
Rating:
5.0

Customer did not leave a comment.

DICK M 
Rating:
5.0

Customer did not leave a comment.

WENDELL S 
Rating:
5.0

Customer did not leave a comment.

WENDELL S 
Rating:
5.0

Customer did not leave a comment.

BILLY P 
Rating:
4.0

Customer did not leave a comment.

DONALD C 
Rating:
5.0

Very friendly staff and manager

PHILLIP C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark R 
Rating:
2.0

Customer did not leave a comment.

PRESTON E 
Rating:
5.0

thanks

Dewaine J  |  First Impressions 
Rating:
1.0

I rent from you whenever we need to move anything. Normally we rent a 20 ft truck this time we rented the 10 ft. I was told that it would be 80.33 but yet you charged $110.00 which was unauthorized also that much for 4 hrs and a local move we went 45 minutes over. One cannot predict the precise time it will take...anyways as I said before with the high economy as it is this was a unforseen charge. I will think twice before renting from U-haul. again~Dissatisfied in OKC

VICTOR D 
Rating:
5.0

Thank you ALL

DEKEYEA T 
Rating:
5.0

Customer did not leave a comment.

Justin T 
Rating:
5.0

Excellent customer service

SHARITA M 
Rating:
5.0

You have two employees like I’ve never seen the like of in the 38 or so years I’ve been renting there.

JEFFREY N 
Rating:
5.0

The service is exceptional. They really a great team!

MERI W 
Rating:
5.0

Customer did not leave a comment.

Grover B 
Rating:
5.0

Thank you guys. You guys make my movie experience every time. So much ease and pleasant.

FOSTER R  |  First Impressions 
Rating:
5.0

Great crew great job LaMichael was courteous very professional knowledgeable and made the experience easy

STEPHEN P 
Rating:
5.0

Customer did not leave a comment.

WENDELL S 
Rating:
5.0

Customer did not leave a comment.

Barbara B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAMRY G 
Rating:
1.0

Maybe don't rent out a murder truck with blood on the door. Maybe don't rent out a vehicle with a unsecured hand truck sliding around, especially when no hand truck was asked for or needed from you. Maybe don't rent out a truck that screams every time its started because the belt is about to break BECAUSE THE BELT BROKE AND YOU WASTED 2 HRS OF OUR LIVES WHILE IT GOT FIXED. Ffs, I'm not a mechanic but even *I* know an engine isn't supposed to sound like that. And please, let's not forget that the suspension system should've been retired on that vehicle about a half million miles ago. But hey, thx for the trip down nostalgia lane with the roll up windows and step on brake w/ release handle. Really gives one that 70s feeling. 🙄 You know I'm going to use another rental service next time, right? Keeping my receipts so when you get sued for falsely advertising $20/day, I can get part of that sweet sweet class action money someone will inevitably cost you.

Andrew B 
Rating:
5.0

The two story storage needs ac elevator

GREGORY S 
Rating:
5.0

Customer did not leave a comment.

JASMIN M 
Rating:
5.0

Customer did not leave a comment.

COURTNEE W  |  First Impressions 
Rating:
5.0

Great customer service

BILLY J 
Rating:
5.0

Customer did not leave a comment.

FREDDIE C 
Rating:
5.0

Everything was in order the service was really good I had my truck in a timely manner

SHIRLEY D 
Rating:
5.0

Customer did not leave a comment.

Theodore R 
Rating:
5.0

Customer did not leave a comment.

GARY S 
Rating:
5.0

Customer did not leave a comment.

JANNA S 
Rating:
5.0

Customer did not leave a comment.

Audie R 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L 
Rating:
5.0

The manager Sara, and her team provided exceptional customers service. I would recommend this uhaul to anyone looking for a moving service.

Derek C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOBBY W 
Rating:
5.0

Customer did not leave a comment.

ANISE H  |  First Impressions 
Rating:
5.0

The young man who helped us was so polite and knowledgeable. He is an employee you should be very proud to have.

MARY S 
Rating:
5.0

Not only was everything perfect for my needs, it actually felt cozy like I was going to a little second home each time I visited my unit! Great atmosphere that made me almost want to keep my unit open just so I could visit again sometime!

David K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Latoya l  |  Overall Experience 
Rating:
5.0

Good place overall.

sheryl p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lashonn d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMIE R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHINA C  |  First Impressions 
Rating:
5.0

Fast and easy

JqUAN W  |  First Impressions 
Rating:
5.0

Used a unit for about 9 months, never had any issues. Staff was helpful and courteous, facilities clean and well maintained. Affordable and convenient with the trunk rental at the same location.

Ashley T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARIO R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janice j  |  Overall Experience 
Rating:
4.0

Well done! Thank you!

Ronald L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Simbarashe G  |  First Impressions 
Rating:
5.0

Excellent staff -- ALWAYS very friendly, courteous, professional and knowledgeable.

LAWRENCE L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

todd s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ken b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Esther T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WENDY M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACK M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Norma D  |  Overall Experience 
Rating:
5.0

I was a little put off by the rat traps in my unit . And had trouble getting out the exit ramp but the building is well*maintained and staff was exceptionally helpful. I will recommend U haul to everyone who needs a place to store their things. As it seems to be very safe overall..

sheryl p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cydney w  |  First Impressions 
Rating:
5.0

The staff has been great, Sara was very helpful & top notch!

Jennifer H  |  Overall Experience 
Rating:
1.0

There are bugs in the front office and in the units roaches!

HOLLY H  |  First Impressions 
Rating:
5.0

Ap would not accept my rating Yes to all 5 5 stars Initial clerk not very helpful but manager went out of his way to help and made it a very good experience

William C  |  First Impressions 
Rating:
5.0

Good people

Chidindu A  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Quinecia M  |  Overall Experience 
Rating:
4.0

I think y'all need to update your system because I'm already a customer. All my info was deleted so it had appeared in the system that I had moved out. Other than that, good business

ANTHONY P  |  First Impressions 
Rating:
5.0

All went very well. Staff was very busy but focused on their customers, so extra help was quickly sumoned.

CLARECE M  |  First Impressions 
Rating:
5.0

Always received service. Kyle and staff are the best. Thank you for all you do.

christian s  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Toiya W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rose j  |  Overall Experience 
Rating:
5.0

I enjoyed Tyler. He was nice and very helpful and fine :) 10/10 lol

LEah C  |  Overall Experience 
Rating:
5.0

Thank you for everything Kyle

QUEEVIAUN A  |  Overall Experience 
Rating:
4.0

Was was overcharged for no reason for no reason

Ricky W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cari H  |  First Impressions 
Rating:
5.0

Kyle was Amazing!!

Janete c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janice j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN W  |  First Impressions 
Rating:
5.0

great staff and facility. I was always treated with respect and they offered suggestions when I needed something that I did not have already.

Charles M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felica B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA L  |  Online Move In 
Rating:
5.0

Excellent prices and customer service, will definitely use again if the need arises. Clean and well maintained facility and equipment.

Chris D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leon M  |  Overall Experience 
Rating:
5.0

The wait was long because they were so busy, but the young man who wasn’t the manager kept checking on us and apologizing for the wait. The manager who was the only one allowed trained to storages was equally as professional and nice. We were very pleased.

Chris D  |  First Impressions 
Rating:
1.0

Moving is stressful. The U-Haul website was not function when a sought help. The user interface for finding a facility that I could get immediate access to storage was even less helpful. When I accomplished the access the facility had not given the access promised delaying storing my things and returning the truck. It would be helpful if the type of storage was described more accurately perhaps with multiple levels of security available and location.

Scott T  |  Overall Experience 
Rating:
1.0

Poor at this facility, excellent at another

Scott T  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Cheryl H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joycelyn E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina M  |  Overall Experience 
Rating:
4.0

When do I get my deposit back

Robert H  |  First Impressions 
Rating:
5.0

I am so thankful for you guys you really worked with me and I am grateful I could have lost everything that I had worked hard for Thank you guys I appreciate it!!!!!

Shalonda B  |  Overall Experience 
Rating:
1.0

Well besides not minding there Own businesss and getting into my affair s yes

Ean B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita C  |  First Impressions 
Rating:
5.0

The staff is very nice and courteous.

Taylor P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nontonza d  |  Overall Experience 
Rating:
3.0

There is no handicapped assistance like an elevator, for customers who have to take a unit upstairs.

Charity P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Logan L  |  Overall Experience 
Rating:
2.0

The unit was clean. The facility was clean. It's two stories with no elevator, thin double door that don't prop open. For a price comparison, this unit was more expensive and a pain to get things in and out of. The ramps are steep and full of potholes. It was incredibly frustrating to move my things in and out. They would get knocked off by the swinging doors and fall from the incessant shaking from the pot holes on the steep ramps. When I lost my keys to my lock the members couldn't care less, were rude, and told me I was required to have a locksmith take the lock off. $125 to cut off a $15 lock. Ridiculous. They acted put out that I was asking about the process to remove the lock. All in all, the place is clean, but the service and amenities are awful in comparison to cheaper units.

Jonathan H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra B  |  Overall Experience 
Rating:
3.0

I was told by the lady at this location that I didn’t need to check out she told I was good to go once I moved my stuff out of the storage which was June 1

Marlon J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brittany a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TINA N  |  Overall Experience 
Rating:
5.0

Didn't like the winding sloped entrance upstairs

VELMA W  |  First Impressions 
Rating:
4.0

I'm very pleased with the storage facility at this time. I still have a storage unit with U-Haul.

tonice w  |  Overall Experience 
Rating:
4.0

None at this time. Thanks!

Tonice W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Takia F  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kalvin B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth M  |  First Impressions 
Rating:
5.0

my perfect rating is going to LaQuonda only. she genuinely cares for her customers and takes the time out to listen and also educate as well.

Gabie M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Caleb K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shari W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wayne H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ayanna B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John J  |  Overall Experience 
Rating:
5.0

You all gave excellent service however I moved out of my storage on the 1st of the month and I will be using you again if ever needed and I would gladly recommend anyone to you all the service was pleasant at all times thank you so much

DeAnne S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sparrow P  |  Overall Experience 
Rating:
5.0

Robin helped she's a great worker very respectful and very helpful

Leon M  |  First Impressions 
Rating:
5.0

Cool. Thanks.

Alvin B  |  First Impressions 
Rating:
5.0

I was very impressed with the cleanliness of my unit and the security features. Really easy to rent the unit and also to close it out once I got all my belongings. Would highly recommend!

Donna C  |  Overall Experience 
Rating:
1.0

I had a storage reserved and I was told I couldn’t get the reservation. I wanted to roll up storage. I had to settle for one indoors but I needed this location. That’s why I didn’t go anywhere else.

TAMARA H  |  First Impressions 
Rating:
5.0

Best place ever

Carla W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shari W  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Johnathon G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gretchan A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sierra R  |  First Impressions 
Rating:
3.0

N/A

eriyonna b  |  Overall Experience 
Rating:
5.0

Wish I could come after 8 pm

Rachel E  |  Overall Experience 
Rating:
5.0

The blonde gal took care of me, can't remember her name. She's just the sweetest thing, went the extra length to help me

shaen r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elvira h  |  First Impressions 
Rating:
3.0

Prorate customers

Andrea B  |  Overall Experience 
Rating:
5.0

We had a bit of difficulty due to the steep ramp but everything else was great!

Gary K  |  Overall Experience 
Rating:
4.0

I had this storage for over ten years, and I have to admit that years ago some things went missing. Over time, the security and the staff improved and these days, I’m okay with U-Haul. I feel like the staff is more caring than the staff from years ago.

STEPHANIE H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariella V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael H  |  Overall Experience 
Rating:
2.0

Called numerous times to close my contract and was told it will be done and never was.

Jeremiah S  |  Overall Experience 
Rating:
5.0

Awesome team

dena w  |  Overall Experience 
Rating:
1.0

This storage facility was acquired by U-haul. The storage space is smaller than advertised by up to a foot in a direction. The manager knows this, will argue to the contrary, go up and measure at an angle just to tell you there is nothing she can do and take it up with the regional manager. Regional manager was nice and the rest of the staff was nice. 24/7 access didn’t always work. The public dollies are damaged but they are free for use. There is no elevator but the ramp worked as a nice alternative. The Uhaul truck I rented from them was damaged so make sure you take dispute photos prior to taking it off the lot.

Monte K  |  Overall Experience 
Rating:
5.0

The staff was excellent, always friendly, helpful, and I would highly recommend this location

Reed E  |  Overall Experience 
Rating:
5.0

Friendly staff had a great experience with them

dena w  |  First Impressions 
Rating:
4.0

The door was very hard to open, but everything else was great

betty b  |  Overall Experience 
Rating:
2.0

The area where the U-Haul is located can be pretty shady. There was this face-masked fellow walking toward my wife and my direction during after-hours whenever we were moving stuff in there. I stared him to turn back the other way around. An alarm scared the both of us after 3 am. Other than those, we got the job done. Oops! I almost forgot about the key return. I think I was not told about that, even though there were stickers all over the front stating so.

mark a  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

victoria h  |  Overall Experience 
Rating:
5.0

Sarah was very friendly and helpful when we arrived and showed us where we needed to go. She made the whole process painless. Thank you Sarah!

Ashley K  |  First Impressions 
Rating:
5.0

The customer service was phenomenal.

Janete c  |  First Impressions 
Rating:
4.0

Very nice facility and friendly management. Thank you.

LEXIA F  |  Overall Experience 
Rating:
3.0

Had difficulty acquiring a truck and tow dolly in Arizona. Had to help fix the tow dolly straps so that I could get on the road. Employees did not have satisfactory tools to work with and the toolbox was a mess. They also did not have a dolly for boxes. They only had appliance and furniture dolls and did not remove the furniture dolly from my reservation after I told them I did not need it. However, as a disabled veteran the Okc location was able to get me a storage on the first floor. It was a mixed and frustrating experience but they worked with me. The blond lady at NW Expressway demanded I folded the blankets or I would be charged. I need to charge U-Haul for helping to fix the tow dolly and I do not work for less than $35 and hour. That was a total bs move on her behalf!!!

William R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CRYSTAL C  |  Overall Experience 
Rating:
4.0

The entrance/exit door was broken therefore someone had to go in via the first floor to open the door. Something like this, if reported expeditiously, should be repaired immediately.

RENA W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard R  |  First Impressions 
Rating:
5.0

The Gm is the best.

deangelo b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ashley n  |  First Impressions 
Rating:
1.0

Brandy has terrible customer service. I got a nasty voicemail from her, I been with you guys for two years and never had any problems until her! I wouldn’t recommend anyone go there just because customers service is #1. You shouldn’t make people feel a certain type of disgusted when you are spending your hard earned money with a company!!!

Brandon H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMIE R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robbiee g  |  Overall Experience 
Rating:
5.0

Fast & friendly service.

Toni H  |  First Impressions 
Rating:
5.0

Great service from all employees!

Gary E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

constance h  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

leah b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MANUEL P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia T  |  First Impressions 
Rating:
2.0

The extra star came because it had available units and boxes for sell; otherwise, It would’ve been one star. 1st off, I go to the store to pickup the 10x10 conditioned unit I reserved online. The manager argues with me the unit I reserved is non-conditioned. Then after some debate she rereads the paperwork to see I was right. 2nd I had purchased a lock with the reservation. She then argues I did not and charges me for a lock. I had to call later and inquire later in why I got charged for two locks and a separate employee had to refund me the money. 3rd the 10x10 unit measures a couple inches short of 9 ft one way and ~6 inches short of 10 ft the other way. I called 3 times on separate days to get an answer why and if I could get an actual 10x10 or reduced rate for the loss in square feet. I was told by the employees they would have to talk to the manager and call me back. I never received a call back. I then had to show up in person for the manager to argue with me again that it measures 10 ft by 10 ft. We go up and measure and sure enough the unit measured in short. Even as I watched the manager measure at angles to make it longer and measure the grate of the wall too. She then says to bad and says take it or move out. She can not provide me a deal and said take it up with corporate because it’s over her head. 4th because the unit is smaller than expected, I had to reserve another unit. I called and they said they had none available but then was able to reserve one with corporate. I showed up and they had availability.

Monte K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anjanette S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samoine C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Moneka J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA D  |  Overall Experience 
Rating:
5.0

Would like to thank all of your storage employees especially Rhonda,thank you for all your help and assistance

SEREDIA W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

constance h  |  First Impressions 
Rating:
4.0

The only thing was all the ice and snow in front of the building. The staff were great!

betty b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERRY E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mercedes J  |  Overall Experience 
Rating:
1.0

I rated poor because I didn’t rent a uhaul or storage someone used my identity I will be reporting this

Teneisha W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gabrielle m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kevin c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pamela p  |  Overall Experience 
Rating:
5.0

Every time I had a question or problem the staff helped me promptly and efficiently. This Uhaul was very helpful in my time of need. Thank you Uhaul staff.

Glenna B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SUE C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ellma b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela H  |  Overall Experience 
Rating:
5.0

Everyone working at this location is awesome! The ladies are always super helpful and always put a smile on my face. Thank you.

Jennifer B  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

alexandria c  |  First Impressions 
Rating:
5.0

Great facility. Love the cleanliness. Seems very secure.

Eric F  |  Online Move In 
Rating:
5.0

Very professional manager and staff. They all were very friendly and pleasant to work with. Awesome Team.

Reginald M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle E  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jaime P  |  Overall Experience 
Rating:
5.0

Had to use the storage longer than planned while out of state. Whenever I called management regarding any payment or concern, I was always met with respect and understanding.

KENNETH W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARJORIE S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Niecie L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stevine W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARJORIE S  |  First Impressions 
Rating:
5.0

Everyone was so friendly and helpful!

Chance H  |  First Impressions 
Rating:
5.0

The staff there is top notch. If they haven't already been given a raise they definitely need one. Please!!.

Pamela H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reginald H  |  Overall Experience 
Rating:
1.0

Rude

Steve L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEJUAN E  |  Overall Experience 
Rating:
5.0

The staff was really friendly and accommodating. I had minor requests that they were more than happy to fulfill which made unloading and moving in a breeze. Great people and really helpful when I needed it the most! Highly recommend. Thank you!!!

BRITTNEY H  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

STARR A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda w  |  Overall Experience 
Rating:
5.0

This was my first experience renting a storage unit. Robin and the staff were very helpful in answering my questions and feeling comfortable with the rental contract and all of its requirements. I would highly recommend this U-Haul location to anyone needing a temporary storage unit.

john l  |  Overall Experience 
Rating:
5.0

They got me right in and took good care of me... Thank you Von

Nornecie B  |  First Impressions 
Rating:
2.0

Closing out my storage unit was a little difficult lack of communication among the staff but I understand that sometimes their busy busy

Asheley L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

lanora p  |  Overall Experience 
Rating:
4.0

Restroom was not in order both times we rented a unit in April about 3 weeks apart.

Dianne K  |  First Impressions 
Rating:
1.0

I will refrain from commenting at this time.

NANCY C  |  Overall Experience 
Rating:
5.0

Robin does an excellent job as a manager and has great customer service skills.

GERRY L  |  Overall Experience 
Rating:
5.0

Robbin is amazing

desha g  |  Overall Experience 
Rating:
5.0

Robin was great she helped w all I needed will recommend her to anyone that needs a uhaul or storage

Joseph M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY P  |  Overall Experience 
Rating:
4.0

Thank you to Robin Nero for cooperating with me in my U-Haul rental needs.

Bruce K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE H  |  First Impressions 
Rating:
4.0

I vacated the unit and called the office on 10/17. I expected an adjustment to my account but instead got a bill for the next month. When I called again on Nov. 9 it was cancelled. I was told by the office that it was not processed by corporate in a timely manner.

SUSAN B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shannon B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AMY F  |  Overall Experience 
Rating:
5.0

Robin at this location was amazing. I had such a horrible experience getting my U hual in Texas . Robin had turned my weekend around . Her and the rest of the staff were so great. After a bad experience it was hard for me to think things would get any better. But they changed my experience for the better. Super great people.

William C  |  First Impressions 
Rating:
5.0

This team made the entire moving process fast, convenient, and stress-free. Very excellent service, will definitely use again.

Freddie N  |  Overall Experience 
Rating:
5.0

I felt like we got to be friends with Robin, who was always helpful and positive. We have already recommended Uhaul Storage to a number of close friends. We enjoyed the professionalism and courtesy of the entire staff.

Woodrow G  |  Overall Experience 
Rating:
4.0

The staff on site were always helpful. Robin was a great big help every time I interacted with her. My only complaint is the phone and wait times. I could never get through to the actual site and would have to drive up there to address anything. Even if trying to call the main corporate line I sat on hold for up to twenty minutes on most occasions.

Bethany L  |  Overall Experience 
Rating:
1.0

Management was so rude and unhelpful. Definitely during a time of covid she was not meant to work in customer service.

Zhana D  |  Overall Experience 
Rating:
5.0

Robin was very friendly and helpful.

Carol E  |  First Impressions 
Rating:
5.0

Ms Nero was always so helpful and nice

Nikkita L  |  Overall Experience 
Rating:
5.0

Nice People

sentamia p  |  First Impressions 
Rating:
2.0

STAFF WAS RUDE AND UNFRIENDLY. THE FACILITY WAS DIRTY AND TRASH CANS OVERFILLED AND TRASH PILED UP. OVERALL A BAD EXPERIENCE.

RODNEY S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shannon B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James H  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Freddie W  |  Overall Experience 
Rating:
5.0

Every member of the staff that I interacted with during my move-in and return of my rental equipment was very kind, courteous, attentive, patient, and understanding. Even in the midst of an extremely busy day, they were very courteous and helpful!

Jeremy H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christina J  |  Overall Experience 
Rating:
2.0

the unit itself was great,,easy to get to and secure,,where my problem comes in is after i moved my belongings i was getting harrassed about payments,,bad customer service,

noreen t  |  Overall Experience 
Rating:
5.0

Great experience

Donald C  |  Overall Experience 
Rating:
4.0

rented four units for 3 years and two more units for 4 years was dissappointed when I couldn't rent one of the last two units I had. I was told they had to be rented together so I moved out of both!

JOHN M  |  Overall Experience 
Rating:
3.0

Sad that you rent the small trucks for only four hours, my mom and I are not young energetic women, good thing we had a friend come help, so we finished before the forth hour.

Doris T  |  Overall Experience 
Rating:
3.0

other than a bad tire from the the start, the drive was ok. the storage room was on 2nd floor & I'm disabled.

dave u  |  First Impressions 
Rating:
5.0

Nice to me

Janna M  |  Overall Experience 
Rating:
3.0

Why is it if you have a second level building and you cannot have an elevator, I'm 51, a ramp really doesn't help especially when you have to do the move by yourself, I'm not young anymore.

Doris T  |  First Impressions 
Rating:
5.0

Robin was great helped w all I needed and took the time to explain everything.wish there were more people like her

Joseph M  |  First Impressions 
Rating:
2.0

The staff that works there is not helpful at all

James P  |  Overall Experience 
Rating:
5.0

Robin is great!

MARY G  |  Overall Experience 
Rating:
2.0

Treated rudely and disrespectful by some staff was threatened by a staff member and overall experience was dissatisfied

Alisha A  |  Overall Experience 
Rating:
5.0

Thank you.

THEA S  |  Overall Experience 
Rating:
5.0

Great service !

chris m  |  Overall Experience 
Rating:
5.0

Very helpful workers. The only knock I have is that each transaction takes some time and a line will form in the mean time.

jenn a  |  Overall Experience 
Rating:
5.0

Thanks for moving the trucks and trailer so that the moving van could fit!!!

jenn a  |  First Impressions 
Rating:
5.0

rented for over 4yrs never a problem

MATT T  |  Overall Experience 
Rating:
5.0

I'm very pleased with the moving truck company

Helen S  |  Reservation 
Rating:
5.0

They were so nice and went above and beyond to help me.

sheila j  |  First Impressions 
Rating:
4.0

ocation and convenience were major reasons for using the U-Haul location.

RICHARD T  |  Overall Experience 
Rating:
5.0

Very happyGood job

Terry s  |  Overall Experience 
Rating:
4.0

This location maintained my U-box for almost 3 years while I traveled. I never had any concerns. Payments were easy to maintain through my online account, but I do not recommend auto pay.

Sabra S  |  Overall Experience 
Rating:
3.0

Mrs. Nero the GM was very helpful nice and professional. Her team liked professionalism.

terrence b  |  Overall Experience 
Rating:
5.0

Service was good.

WILMA D  |  Overall Experience 
Rating:
3.0

I was editing a previous reservation that was messed up and I am hoping this one is fixed. The person I talked to seemed sidetracked with other things. It was difficult to get my questions answered.

Gloria T  |  Reservation 
Rating:
3.0

We had no issues during most of the 3 months we had our things in storage. However, when we went to move them out, the climate controlled units were 10 degrees above the max temp.

Christopher B  |  Overall Experience 
Rating:
5.0

I would highly recommend your company doe any storage and moving needs. Thanks!

CAMERON J  |  Overall Experience 
Rating:
3.0

Employees park in spaces nearest self-storage loading/unloading area, so harder than necessary to access units. Can't cancel auto-payments online. Had to call twice & held over 20 min to cancel.

BRAD L  |  Overall Experience 
Rating:
4.0

Fit the bill for my needs. Auto draft made things easy and closing my account was simple and hassle free thanks to Cody.

adam g  |  Overall Experience 
Rating:
1.0

N/A

Veniqua L  |  Overall Experience 
Rating:
5.0

Robin and her crew in Oklahoma are customer service driven. I drive past numerous neighborhood dealers and 2 Uhaul centers to get to her center. Why?... excellent customer service. JC from Sacramento.

Dix C  |  Overall Experience 
Rating:
5.0

Very good

micheal c  |  Overall Experience 
No reviews have been submitted for this location.
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