Customer Reviews for U-Haul Moving & Storage of Northwest Spartanburg

Rating:

5.0

Excellent customer service

Rating:

4.0

The car hauler I received looked great at first but the drivers rear tire kept losing air. When I checked it that night it was at 18lbs. Pumped it up to 55lbs and that morning checked it again at it leaked down to 38lbs. So for the 2 days I had the trailer had to keep putting in air. Morale to the story check your equipment before renting or ask for some kind of rental credit because they rent subpar equipment.

Rating:

1.0

You split the 2 pieces I needed the 10 foot truck and the car transport, you made no effort to get them to the same location 8 minutes apart, I made the reservation a week in advance and on the day I need to leave on my trip you have 3 car transports but tell me they are all reserved and that I am basically, SoL. So I have to get a refund on the truck and who knows how long that will take, and when I decided to rent a small trailer it was defective and I had to go thru a hard time trying to get your young sales person to swap the trailer, Finally your more experienced older employee called me over and had seen the hard time I was having with the young salesperson and had a trailer ready for me that pulled perfectly. So to say I am not happy would be an understatement.

Rating:

5.0

Tammy went above and beyond and I am greatful for her help Thank you again Tammy

Rating:

3.0

We told the gentleman that the drop-off location was too far away, and he still put us there. When I tried to call to have it changed because we had a blizzard coming in and the location was almost an hour away, I was redirected, put on hold, and then hung up on.

Rating:

5.0

i shall return!!!

Rating:

5.0

excellent customer service,welcoming people!

Rating:

5.0

Great Customer Service

Rating:

5.0

Ms Tammy is awesome 5 star's in Spartanburg SC

Rating:

1.0

Be charged for wrong destination fee after I offered to get it and take it to the right location especially when hauling policy is return to any location

Rating:

4.0

Customer Service was helpful.

Rating:

5.0

The lady named Emily was very friendly and was easy to work with

Rating:

5.0

Tammy was the best. I have worked with her several times in the past few months.

Rating:

5.0

From each one I encountered from the very beginning was simply wonderful. Charles and the young ladies were amazing. There was another gentleman there who went above and beyond to provide great service. The two young ladies hooked up my trailer for a trip from Spartanburg to LasVegas. I ended up treating them to breakfast. Two beautiful young ladies who made my experience as easy as possible. That was a huge trip for me. A fresh start. To know that a group of people came together to make sure my family were safe, gave me great confidence. I did it y’all!! I made it to Vegas!! ❤️

Rating:

5.0

Tammy is the absolute best. Give her a raise I have had to get several U-Hauls in the past couple of months due to life happening and she has went above and beyond to make sure the process was easy.

Rating:

5.0

Drop off was easy. Staff was friendly

Rating:

5.0

Great experience to get a trailer. I had to move a golf cart and reserved a trailer. Luckily the trailer I reserved was not available and I received a larger trailer. Thank goodness this happened as I don’t think the original trailer would be big enough.

Rating:

3.0

Lot’s of confusion with our contract which led to delays. Had to give personal info and route details several times. We were given a discount because of this but really messed up our schedule. PU location was full and needs signs to direct people. Seemed a bit of a cluster. Truck was fine.

Rating:

1.0

I returned the equipment and had them help me drop it off. Days later they called me accusing me of stealing it since they had lost it and couldn’t find it. This is the second time this has happened to me at this location.

Rating:

4.0

This location was great even though there were issues getting my boxes delivered. The members at this location were extremely helpful in trying to help me troubleshoot a way to get the content of my boxes delivered when Truck Delivery was being denied even though everyone said it would be okay. Even stated that the situation was not normal. Minus a star due to some logistics issues with having my boxes prepared to unload, but all interactions and help and loading/unloading went well. (Tammy and Chuck were of great assistance). Very nice location also. For future, having more information on details about what is in range/out of range for the Truck Delivery / Hired help would be helpful as this confused every person involved in my delivery process it seemed.

Rating:

1.0

Make sure that the customer has everything that they need before they leave, like dolly’s, I ordered two of them and got none

Rating:

1.0

1) Do not change the location 2) Have the reserved truck in stock 3) Be more organized 4) when you request to talk to someone about the rental experience, contact them Heather Detwiler 803-361-8829 Hdetwiler4@gmail.com

Rating:

3.0

Only one person there to wait on customers, overpriced. Told one price $95 when I questioned it, then was given another $79 and upon return I was charged $109. Sucks

Rating:

5.0

The whole staff was very friendly and welcoming. We had to evacuate during the hurricane and had to move to the Inman area. So we greatly appreciate everyone here at this location. They really are great people.

Rating:

5.0

The whole staff was very friendly and welcoming. We had to evacuate during the hurricane and had to move to the Inman area. So we greatly appreciate everyone here at this location. They really are great people.

Rating:

5.0

Great location, easy to access. People at lot were fiendly.

Rating:

5.0

Felt like I was in Uhaul paradise. So much equipment. Staff quikly received the trailer and got me on my way.

Rating:

4.0

Guy at the front desk (Charles) was pleasant to me but did not seem friendly or kind to other employees.

Rating:

5.0

Nothing. The person who helped me get set up went above and beyond expectations. She helped get the hitch orientated properly. The long drive to NY went smoothly. I thank her for her extra help to set up propelling.

Rating:

5.0

Nothing the service was superb

Rating:

5.0

Staff was very accommodating-after the first unit that they showed me, the ceiling was coming in, they moved me to another unit(Someone was sleeping in there)-They cleaned it out and I put my stuff in there. Very helpful staff. Highly recommend this storage facility

Rating:

2.0

Nice employees. But Did not have the equipment I reserved. Not clear on charges

Rating:

3.0

I did not like not being able to receive a mailed monthly statement.

Rating:

5.0

Nothing Everyone was friendly and helpful thank you so much

Rating:

5.0

This North Spartanburg location was prompt, well supervised, knowledgeable and performed professionally. The equipment was inspected cleaned and put out for the next rental in the time the check in was processed promptly, even before the customer exited! Spartanburg knows how to operate superbly.

Rating:

2.0

The outside storage units was not clean mice and rat droppings. I will never storage again. It was bad I am very disappointed with U-haul.🤨😒🫤☹️😱😤🤬

Rating:

5.0

The lady at the front desk was so rude

Rating:

1.0

The young man who helped us was among the most unprofessional people I have seen working in a customer service position.

Rating:

5.0

Great team over there . Thank you very much for all your help .

Rating:

5.0

Staff on location at 1500 International Dr, Spartanburg are excellent. Ashley, Charles, Brian are all knowledgeable, friendly, and understanding. U-Haul's transortation company was unable to load and delivery the U-boxes. Ashley worked out a deal for us to load the u-boxes on a truck ourselves, and I drove it to meet our movers at the house for unloading. The storm affected us all... Ashley's agility and problem solving skills set this location apart. Very much appreciated. (Ashley was also on sight Saturday after the storm, using her phone as a hotspot to help customer, even though power to the building was out) - Top notch hire by U-haul

Rating:

5.0

The “Poor/Poor/EXCELLENT Review”: We had to find a truck in the middle of recovery from Hurricane Helene. I went online and reserved a 15 ft and received a message that someone from “Scheduling” would call. Call never came. (Poor) I decided to go to the location I selected and get the truck. (I knew that was a risk, but I needed to talk to someone since no one from “Scheduling” called.) When we arrived the person assisting me could not find my reservation. They then “checked one other thing,” and found it at a different location and showed me the screen of their phone as proof. I clearly saw my name and the location where I needed to go. Upon arriving at the 2nd location, I was greeted and assisted by a staffer who could not find my reservation. I shared that the other attendant had found it and showed it to me, yet she seemed to have maxed out her capacity and insisted that my only option was to make ANOTHER reservation. (Poor) Upon completing the second reservation, another attendant assisted us in processing our truck reservation. This is the EXCELLENT part of the review. Unfortunately, I can’t remember her name, but I did learn that she is the GM for this location. What makes this “EXCELLENT” is she owned a small problem. I get to teach companies how to build heathy cultures. One aspect is not every problem is yours, but any solution can be. We had a problem and she fixed it like it was hers. The truck we needed was on ‘E’ for fuel. The hurricane recovery had shut down most gas stations and the ones that were open had long lines and were running out. She said, “I don’t want to send you out of here with that truck. I’m going to upgrade you at the same price because this truck has 3/8 of a tank to get you where you need to go.” I was impressed at how she had the latitude to make that decision. Now, being the GM makes that a little easier, but none the less, for this customer, it made a lasting impression.

Rating:

5.0

Representative was very friendly and helpful

Rating:

5.0

The staff worked ot provide what we needed.

Rating:

3.0

Was given the oldest truck on the lot. Exhaust into cab, no power, and lots of other bangs, creaks and pops.

Rating:

5.0

The staff in Spartanburg was very and professional. Even with the Wi Fi and internet being down causing me to wait a while, they handled everything well especially Cudos to Ashley

Rating:

5.0

I don’t like the way of being charged

Rating:

4.0

A quick overview of things like MaxLoad button and use would have been helpful. And perhaps some signs directing customers to the right door and front desk coming in.

Rating:

3.0

Get faster when someone has already created the reservation online.

Rating:

5.0

Nothing, everything was perfect

Rating:

5.0

We have had 2 units for the past 2plus years now. We was able to finally downsize to just one unit. This facility has by far been the best place to use for storage. It’s clean and well maintained. And we never once saw any type of bugs and damage to our property. Thank you so much. Joe

Rating:

5.0

Everything was quick and easy.

Rating:

5.0

Great atmosphere customer service and our mechanic was amazing. Ashley the store manager is the friendliest person we had a wonderful experience

Rating:

5.0

I really appreciate the friendliness at the service counter every time I rent.

Rating:

4.0

Truck was dirty and ac wouldn't blow out of the vents

Rating:

3.0

Customer service was awful when picking up the trailer. The woman behind the counter was distracted by everything while trying to help me and the whole process took three times as long as it should have.

Rating:

5.0

I ended up at this location because the location I had a reservation at went on vacation and left me high and dry. I will not reserve anything from U-Haul dealer again. It is bad when you drive 800 miles and the place you had reserved at decided to close for vacation. Thank God for the personnel at Northwest Spartanburg, they were terrific.

Rating:

5.0

GREAT STAFF!

Rating:

3.0

The movement experience was perfectly fine I just had to go to the front desk to get a lock for the unit other than that it was great. But the U-Haul truck I think I was overcharged.

Rating:

4.0

owner and one other person on duty. Had a very long line waiting for service. He really needed another person checking in. One person was handling vehicles in and out . Totally overworked, but did a great job. For a place as huge as this , there should be a much bigger staff.

Rating:

3.0

Only average as I have reserved a larger unit in advance and when I arrived the facility did not have one. Then they arranged to give me two smaller ones directly opposite each other, but one of them still had items in it even though it was unlocked. So ended up with one unit on the first floor and one unit on the 2nd floor. - Not convenient and made the unload time much longer and will make the move out time longer when the time to move into a house arrives.

Rating:

1.0

Whack asf!

Rating:

1.0

Such a horrible experience...

Rating:

5.0

I appreciate all you all done thanks.

Rating:

5.0

My name is Elise Clark not Nolan Clark

Rating:

5.0

I love U-Haul and I would have stayed if it was a little cheaper but the facilities and staff are amazing I would highly recommend them

Rating:

5.0

Great place

Rating:

5.0

It could not have been a better, more efficient process to get a storage and a truck.

Rating:

5.0

So thankful for Paris! Very helpful and a problem solver. Personable and helpful in our move in to the storage facility! Thank you again Paris!

Rating:

5.0

Even though I needed the storage unit for a very short time, the experience went nice and smooth. Everyone was super friendly and helpful. I would definitely use them again.

Rating:

5.0

Everything good

Rating:

5.0

Wonderful place

Rating:

5.0

Awesome experience

Rating:

5.0

Easy experience

Rating:

5.0

The staff was very helpful and informative

Rating:

5.0

I'm enjoying doing business with you

Rating:

5.0

Perfect location and staff

Rating:

5.0

Great staff!

Rating:

5.0

We went to another storage facility first. The monthly amount was 1/3rd the price. There was a gate that didn't work properly and it was hard to access the unit. Not a good experience. The experience here at uhaul was much better.

Rating:

5.0

I've had a bad experience with storage places in the past. Where I lost furniture and this time around uHaul thank you, I didn't lose furniture. This time around

Rating:

5.0

None

Rating:

5.0

Great place and Service.

Rating:

5.0

The facility is huge and overwhelming! I went to the office and Briar was exceptional! When I pulled around to the bay he appeared, showed me where to pull in and where to enter my code. Great customer service!!

Rating:

5.0

Excellent customer service I need help changing storage unit show me the right for me thx

Rating:

5.0

Thank You!!

Rating:

1.0

My storage unit got broken into. Spartanburg police department notified me instead of the storage facility. I was NEVER compensated by uhaul. Outside debris, Cobb webs, looks of rat droppings was inside my unit when I moved out. I took pictures to show how un-maintained it was. Supposedly, there is an alert when your door open and closes, I never received an alert. Unless you want your stuff broken into, then use this facility. I tried renting a pickup truck or cargo van, and the guy Corbin/Corbin (?) was no help. No good customer service. He told me the nearest place that MIGHT have something was in Greer! I rented a uhaul cargo van from the facility in Boiling Springs the second I walked out of the door from talking to him! How do you not physically call or check in the system to see this information instead of giving a customer, “sorry you’re outta luck and there’s nothing more I can do for you”??? Smh. Overall, my experience with this uhaul facility has never been a good one. The people aren’t very friendly, & they don’t try to do no more than what they’re doing. I understand customer service is stressful, but please hire people with better personalities and people that’s just looking for a check.

Rating:

5.0

I can't say enough good things about the crew at U-Haul on International Road in Spartanburg... from the moment I arrived Coby, Tammy & Ashley went above and beyond to accommodate and help me through my moving experience. They cared, made me feel like family and helped me in so many ways, I'll never forget and will remain forever grateful. Thank you With Great Respect, Nancy Magner 407-437-2009

Rating:

5.0

The gentleman at u Haul in spartanburg sc. Was extremely helpful. I would recommend my friends to go there

Rating:

5.0

Tammy was extraordinarily helpful; walked me around and walked me through the process of moving in and navigating the building.