Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Got my needs perfectly, and included a few month of rental. It took an extra month, to get everything moved, so this worked out perfectly.
Arthur C.
|
Overall Experience
Rating:
5.0
I had a reservation at the Whitney Ave (Spartanburg, SC) location but the trailer had a six inch dry rot crack in the tread of one tire that I found when hooking up the trailer. They then transferred my reservation to this location.
The trailer here had a large framing nail in the tire that I found as we were hooking up the trailer. I asked for a replacement tire and they agreed to that and quickly made a tire change.
Both locations originally said the tires were holding pressure and were ok to go. That is the wrong answer when doing a 500 mile round trip.
Please step up your safety standards. You used to be the best.
Philip R.
Rating:
5.0
Customer did not leave a comment.
Krishauna J.
Rating:
5.0
Customer did not leave a comment.
Donald B.
Rating:
4.0
Customer did not leave a comment.
Robert H.
Rating:
5.0
Customer did not leave a comment.
Scot M.
Rating:
5.0
Stop asking for so many extras. I wanted to rent a trailer yet I had to go through five sets additional offers?
Damon O.
Rating:
5.0
I was very satisfied with the work U-Haul did on my truck. I have recommended them to others and will keep on recommending them. The facility was exceptionally clean.
Robert W.
Rating:
5.0
Customer did not leave a comment.
Ivan L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tyler V.
Rating:
5.0
Have a Hawk at every store. His knowledge, experience and great personality will have us coming back to this location every time. Thank you for a great service Hawk.
TABITHA K.
Rating:
4.0
It was frustrating how long I had to wait to have my containers picked up. The date I was given over the phone was not accurate, and then the driver had an issue on the pick up date which caused further delay.
David E.
Rating:
5.0
Customer did not leave a comment.
ROBERT R.
Rating:
5.0
Customer did not leave a comment.
WALLACE H.
Rating:
5.0
Nothing - I was happy with everything.
WARNER L.
Rating:
5.0
Customer did not leave a comment.
Carlos F.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Louie D.
Rating:
5.0
Customer did not leave a comment.
KENDRICK Lortroy R.
|
First Impressions
Rating:
5.0
Excellent customer service. Great location!
KOLAWOLE A.
Rating:
5.0
Customer did not leave a comment.
VANCE M.
Rating:
5.0
Nothing. All is good!! Thanks.
KIRAN L.
Rating:
5.0
Customer did not leave a comment.
Andriy K.
Rating:
3.0
Reserved trailer online, when I arrived at the facility to pick it up had to wait an hour to get trailer.
Not sure if the issue training, lack of understanding, or just old equipment.
Why do I need to put all the information to reserve the equipment? If Ot needs to be re-entered when I pick up the equipment?
Don R.
Rating:
4.0
Customer did not leave a comment.
MARTIN H.
Rating:
5.0
Customer did not leave a comment.
Steven B.
Rating:
5.0
Great location.
JERRY R.
Rating:
5.0
Hawk and Dan were incredible. I stopped by several times, with many questions, and never once were they anything but gracious, patient, and thoroughly helpful. I've moved 15 times in 20 years and these gentlemen set to gold standard for what a customer wants and needs.
Brendan M.
Rating:
5.0
Customer did not leave a comment.
Roberta C.
Rating:
2.0
Had to pick up truck from location not near a home almost a 25 minute drive after I ordered it 30 days in advance for pick up less than 3 miles from our home and was giving no notice spent over an hour going to two different locations to pick up a truck we had reserved the month prior
Ronald B.
Rating:
5.0
Customer did not leave a comment.
Jose R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph M.
Rating:
5.0
Customer did not leave a comment.
JOSEPH B.
Rating:
4.0
The trailer needs the landing gear replaced it stripped. With the car weight it didn't want to raise the trailer
LAWRENCE H.
Rating:
5.0
Customer did not leave a comment.
Charlitha T.
Rating:
5.0
Customer did not leave a comment.
Kendall S.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
DANIEL G.
Rating:
5.0
Customer did not leave a comment.
SAUL D.
Rating:
5.0
I rent a truck every time I'm in town and the staff at this location is always helpful. They even know that I'm a Ford man and they try to make sure I get a Ford F 150 when I get there.
Joe B.
Rating:
5.0
Customer did not leave a comment.
MATTHEW N.
Rating:
5.0
Great customer service. Friendly and helpful atttude.
Kevin D.
Rating:
5.0
Customer did not leave a comment.
ANDRIY K.
Rating:
5.0
Customer did not leave a comment.
Evan S.
Rating:
3.0
Our experience ended well. But it was extremely frustrating when we got word that told us our boxes would not be delivered on the day that we had arranged a month before. We were supposed to get them delivered to us on Saturday and on the Thursday before that we got a text from someone from U-Haul saying they would not be delivered until Tuesday. We had already made arrangements, people had taken the time off and rearranged schedules to help us, so it became extremely frustrating that we could not get them on Saturday.
As it turned out, we had to get a truck from U-Haul, empty our boxes ourselves, and unload them at our house. It was an extra, exhausting, and time consuming effort that we had to make in order to fit our pre-planed time frame.
Daniel helped us with the arrangements but it was still very frustrating that we had to do the extra step and the extra work to get our boxes.
Joe T.
Rating:
5.0
Customer did not leave a comment.
KEITH K.
Rating:
5.0
Customer did not leave a comment.
DANA A.
Rating:
5.0
Customer did not leave a comment.
BRIAN L.
Rating:
5.0
Customer did not leave a comment.
CLAYTON S.
Rating:
5.0
Customer did not leave a comment.
MICHAEL D.
Rating:
4.0
Customer did not leave a comment.
William M.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JACQUE R.
Rating:
5.0
Customer did not leave a comment.
Scott S.
Rating:
5.0
Not happy that we had to drive the truck an extra 14 miles from the original location from which we had requested a truck which the website indicated had a truck available when making the reservation. The young man who assisted with picking up the equipment was awesome, wonderful personality, and a great pleasure with whom to deal.
The young man with whom we dealt upon return of equipment was very pleasant also.
Jeane G.
Rating:
5.0
The guys that helped me was great. They explained everything perfectly. They demonstrated good customer service.
Joann M.
Rating:
5.0
The storage facility was awesome. I never had any problems that the personnel there couldn’t take care of. Renting a truck from them is a little more difficult, however, Hawk Hawkins is awesome! He takes care of wverything.
James T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa S.
Rating:
5.0
Clean out Trailer prior to pickup please
Travis P.
Rating:
5.0
Way better location with more equipment than greenville locations. Easy on / off I-26 one exit from I-85
MICHAEL T.
Rating:
5.0
Customer did not leave a comment.
JOSHUA M.
Rating:
5.0
Customer did not leave a comment.
JAMES L.
Rating:
5.0
Customer did not leave a comment.
RICHARD P.
Rating:
5.0
Customer did not leave a comment.
joyce b.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Molly C.
Rating:
5.0
Customer did not leave a comment.
Anth K.
Rating:
5.0
Customer did not leave a comment.
Rodney W.
Rating:
4.0
Customer did not leave a comment.
LARRY R.
Rating:
5.0
Customer did not leave a comment.
Jeffery M.
Rating:
5.0
Customer did not leave a comment.
Craig M.
Rating:
5.0
Customer did not leave a comment.
JOSEPH B.
Rating:
5.0
Customer did not leave a comment.
Erin R.
Rating:
5.0
Customer did not leave a comment.
Erin R.
|
Overall Experience
Rating:
5.0
This place blew me away it was huge and the guys were very friendly and helpful.
KAREN L.
Rating:
1.0
Units are advertised online as "Interior 2nd Floor Street Level". Units are NOT street level.
Matthew S.
|
Online Move In
Rating:
5.0
Daniel was awesome! Super polite and helpful!
DAVID S.
Rating:
5.0
Customer did not leave a comment.
Kristen W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jerry W.
Rating:
4.0
Customer did not leave a comment.
MEGAN M.
Rating:
5.0
Customer did not leave a comment.
Clinton A.
|
First Impressions
Rating:
1.0
I was not told that a hold would be on my card and then more would have to come off when i paid for the U-Haul. The return directions were not clearly explained by the person at the U-Haul location
JULLIAN A.
Rating:
5.0
The employee who took care of our pickup was very efficient and helpful. Pleasant too. I have no issues with the location. I just feel UHaul could do a better job of having the size truck reserved. I reserved a 10' and got a 20' which was way too big for my move.
Susan W.
Rating:
5.0
Everything went smooth and I didn't see a need for improvement.
GREGORY MARTIN H.
Rating:
4.0
Customer did not leave a comment.
William W.
Rating:
5.0
Customer did not leave a comment.
Dana A.
Rating:
5.0
Customer did not leave a comment.
Robert S.
Rating:
5.0
Customer did not leave a comment.
SHAVETTA C.
Rating:
5.0
Customer did not leave a comment.
MONIQUE A.
Rating:
5.0
Customer did not leave a comment.
Michele C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James J.
Rating:
5.0
Customer did not leave a comment.
Dean S.
Rating:
4.0
Customer did not leave a comment.
Nick F.
Rating:
5.0
Customer did not leave a comment.
Vance M.
Rating:
5.0
The gentleman who checked us in was great. He took care of everything, and went above and beyond in helping us have a great rental experience.
Arthur C.
Rating:
3.0
They seemed under staffed and one of the workers clearly didn't want to be there. He was working at a pace that made it clear he didn't care for my schedule or time.
Kyle P.
Rating:
5.0
No, other than I was not able to finalize self return process as it would not pick up location and did not provide a manual way to do so.
MICHAEL L.
Rating:
5.0
Customer did not leave a comment.
Oleg K.
Rating:
5.0
Customer did not leave a comment.
JODY E.
Rating:
5.0
Highly recommend this site. They are a one stop shop for all my needs.
jimmy s.
|
First Impressions
Rating:
5.0
The staff at the pick up and drop off locations were so friendly and helpful. Thank you!
JOY A.
Rating:
5.0
Customer did not leave a comment.
Juan G.
Rating:
5.0
Customer did not leave a comment.
JACQUES B.
Rating:
5.0
Customer did not leave a comment.
Robert C.
Rating:
5.0
Just an idea for the CEO over all, is why not put in a gas pump at each uhaul company, to make it more convenient for the clients. I had to go off the beaten path to do this. Just a thought. This facility is awesome. Hawk and Oliver were very very kind!!!
DANA K.
Rating:
5.0
Customer did not leave a comment.
James S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ray B.
|
Overall Experience
Rating:
5.0
This is the best U-haul site that I have ever used. I am going to miss this site and the exceptional operator (Hawk) when I finally get moved to another location!!!! Highly Recommended
KEITH K.
Rating:
3.0
I was told by one of the associate that we could extend the container and at time to check out we was charge for it. Know we has been doing business with you and never had this to happen. I feel like we was not treat like a customer, The charger was $200.00 for a two month charge of 69.00 a mo. we feel like the church was not treat fair.
Josephine M.
Rating:
5.0
The staff at this location is very friendly and helpful. I rent a pickup every 2 weeks for general use and so far it's been nice newer trucks.
JOSEPH B.
Rating:
5.0
Customer did not leave a comment.
MATTHEW K.
Rating:
5.0
Customer did not leave a comment.
PHILLIP J.
Rating:
4.0
Customer did not leave a comment.
FERNANDO M.
Rating:
5.0
Customer did not leave a comment.
Steven A.
Rating:
5.0
Customer did not leave a comment.
Latakeila M.
Rating:
5.0
Customer did not leave a comment.
Keith M.
Rating:
5.0
Customer did not leave a comment.
Corey W.
Rating:
5.0
Quick drop off. Nice employees.
ROBERT R.
Rating:
5.0
Returning our trailer was a breeze thanks to the helpful U-Haul staff.
Darren H.
Rating:
5.0
Customer did not leave a comment.
Keith B.
Rating:
5.0
Customer did not leave a comment.
Sharolyn K.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Chris S.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
John S.
|
Overall Experience
Rating:
5.0
We were shocked with the fantastic facility. Moving is not necessarily a fun activity. We were prepared for a horrible day of moving into the storage facility. What you have provided at 1500 International Drive, is TOPNOTCH!!!!!
Anne P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rodney W.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
sarah w.
|
Overall Experience
Rating:
5.0
Great place, friendly staff. No problems or issues
Craig M.
|
Overall Experience
Rating:
5.0
Staff was very knowledgeable and friendly!
wallace g.
|
First Impressions
Rating:
5.0
The General Manager there is awesome. Outstanding customer service and patience.
Kendall S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tommy B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kyle b.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rita T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gerald c.
|
First Impressions
Rating:
5.0
Hawk and his crew are doing a fantastic job! They have turned my less than pleasant move into a successful job.
Andreas t.
|
First Impressions
Rating:
5.0
I use this company all the time and had never had a hard time
EDIE C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nolan C.
|
First Impressions
Rating:
5.0
The facility was super clean and the staff were very friendly and helpful! I got a smaller storage unit thinking that I could fit everything in it but when I realized I couldn’t, they got me switched over to a larger unit hassle free! Also, the complimentary carts they had in the unit were super convenient for moving things from the truck to the units. Definitely recommend !!!
Sarah A.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Robert D.
|
Overall Experience
Rating:
5.0
Absolutely great experience all the way around !
Shawntea N.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Austin L.
|
First Impressions
Rating:
5.0
Dealing with Hawk was a pleasure.
donald g.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peyton E.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ann C.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Crystal J.
|
Overall Experience
Rating:
5.0
Excellent service thx
Nanette W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Diana B.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Terence A.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kari M.
|
First Impressions
Rating:
1.0
UHAUL customer service is way below standards. No one answers the phone, there's no place online to handle my issue. This is in no way a reflection on Steve August or his staff. They just don't have enough people. They iare expected to be in the office handling walk-ins and answering the phone, but they also need to show new customers their units and go over the rules and regulations etc. Problem is there is only one person scheduled to handle all of that. UHAUL needs to hire more staff to take care of customers needs in a timely effecient manner. When someone did answer the phone, they were friendly, polite and knowledgeable and took care of my issues.
Laura L.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Rebecca J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laurie S.
|
Overall Experience
Rating:
1.0
Customer service is not good!!!
Bramlin S.
|
Overall Experience
Rating:
4.0
I would totally 💯 use and recommend this store to anyone looking. Management to customer service was patient and very helpful. Thank you 😊
Michelle D.
|
Overall Experience
Rating:
1.0
A error was made by the facility which caused me to not have access to my unit once. I attempted to resolve the situation politely by explaining my encounter with the company to the manager . The manager responded by being very unprofessional and rude during our call while knowing they were at fault for the situation. I personally would not recommend them to anyone due to the lack of professionalism and customer service I experienced during that time.
Najayyiah L.
|
Overall Experience
Rating:
5.0
Pleased with the service, the facility and helpfulness of front desk team. Upgraded our original online selection to a bigger unit without any hesitationsor issues.
MICHAEL F.
|
First Impressions
Rating:
3.0
First I would like to thank Steven August for answering his cell phone while on the road, on vacation. If not for Steven taking control and handling my issue I wouldn’t know that U-Haul made a mistake with our storage unit. So thank you 🙏🏽 Steven August and for you I will remain a customer and refer your U-Haul. Happy Thanksgiving
Michelle D.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Douglas H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DEBORAH C.
|
First Impressions
Rating:
5.0
Steve, the manager, is the reason I stayed as long as I did. Really good dude!
Christopher F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT K.
|
First Impressions
Rating:
2.0
The staff was courteous.
The facility had continuous issues with unlit alarms and access after office hours. The final straw was the night of Nov. 7th I had professional movers come to finish packing for our move to Utah and was unsuccessful gaining access to the building. The movers had to go, so I was forced to finish my move with a rental trailer cost and an additional months rent on my storage unit because it renewed on the 9th. The person who was in charge, Steve, acknowledged the problem with access to the building and apologized for the inconvenience but UHaul corporate does not assist with discounts..
JESSE G.
|
Overall Experience
Rating:
3.0
Insect and mice issue in storage unit. Several items damaged. Moisture problem as well. Mold on furniture after only 8 months.
donald c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TODD L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THOMAS B.
|
First Impressions
Rating:
1.0
I was not able to access my storage space after office hours and it almost cost me a job! The staff didn’t really care that the lock code didn’t work! I canceled because of it!
Terrell S.
|
Overall Experience
Rating:
5.0
Everything was good thank you!
MICHAELWAYNE S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lynn T.
|
Overall Experience
Rating:
5.0
The general manager was very helpful.
Joseph L.
|
First Impressions
Rating:
5.0
The store worker was very nice and informative and he showed us where our unit was explained how to properly lock and secure our unit He had a pleasant welcoming attitude the whole process was quick the building was clean the elevator was clean the location is perfect area right off the highway it’s the best experience I ever had
Virginia R.
|
First Impressions
Rating:
2.0
storages were extremely dirty, full of spider webs and spiders, had to sweep it out and spray before I could put anything in it
Michelle W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
david c.
|
First Impressions
Rating:
5.0
The manager I met was super friendly and very helpful. I would recommend this place to any of my friends and family
Jason M.
|
First Impressions
Rating:
5.0
I have no complain about service..
CURTISS LEE F.
|
First Impressions
Rating:
5.0
Great bunch of guys. I'm glad they made me smile after moving 2200miles.