Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just an idea for the CEO over all, is why not put in a gas pump at each uhaul company, to make it more convenient for the clients. I had to go off the beaten path to do this. Just a thought. This facility is awesome. Hawk and Oliver were very very kind!!!
DANA K.
Rating:
5.0
Customer did not leave a comment.
James S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ray B.
|
Overall Experience
Rating:
5.0
This is the best U-haul site that I have ever used. I am going to miss this site and the exceptional operator (Hawk) when I finally get moved to another location!!!! Highly Recommended
KEITH K.
Rating:
3.0
I was told by one of the associate that we could extend the container and at time to check out we was charge for it. Know we has been doing business with you and never had this to happen. I feel like we was not treat like a customer, The charger was $200.00 for a two month charge of 69.00 a mo. we feel like the church was not treat fair.
Josephine M.
Rating:
5.0
The staff at this location is very friendly and helpful. I rent a pickup every 2 weeks for general use and so far it's been nice newer trucks.
JOSEPH B.
Rating:
5.0
Customer did not leave a comment.
MATTHEW K.
Rating:
5.0
Customer did not leave a comment.
PHILLIP J.
Rating:
4.0
Customer did not leave a comment.
FERNANDO M.
Rating:
5.0
Customer did not leave a comment.
Steven A.
Rating:
5.0
Customer did not leave a comment.
Latakeila M.
Rating:
5.0
Customer did not leave a comment.
Keith M.
Rating:
5.0
Customer did not leave a comment.
Corey W.
Rating:
5.0
Quick drop off. Nice employees.
ROBERT R.
Rating:
5.0
Returning our trailer was a breeze thanks to the helpful U-Haul staff.
Darren H.
Rating:
5.0
Customer did not leave a comment.
Keith B.
Rating:
5.0
Thanks to attendant on duty on pick-up. He went out of his way to make sure I had everything I needed when I had a bit of app trouble.
Richard R.
Rating:
5.0
Hawk is really a great operator. It is a pleasure to deal with him.
KEITH K.
Rating:
5.0
Customer did not leave a comment.
Sharolyn K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shawn K.
Rating:
5.0
Customer did not leave a comment.
Dean S.
Rating:
5.0
Customer did not leave a comment.
JAIME T.
Rating:
5.0
It was the best check in and return both I've ever had with uhaul
SCOTTY V.
Rating:
5.0
Courteous and prompt service. No improvement needed.
RONALD W.
Rating:
5.0
Customer did not leave a comment.
Chari C.
Rating:
5.0
I think the person at the counter could walk you to your truck bc there were a million trucks and ours was not exactly where he said it was. Also tell the customer how to locate the truck number that's on the key. But I mean once you have rented, you would know this. I have never rented before though. So I'm sure they assume everyone has rented a truck before :)
LISA Q.
Rating:
4.0
Customer did not leave a comment.
Chris S.
|
First Impressions
Rating:
5.0
Friendly associates. Helpful & knowledgeable with equipment.
Colby M.
Rating:
1.0
Customer did not leave a comment.
John S.
|
Overall Experience
Rating:
5.0
We were shocked with the fantastic facility. Moving is not necessarily a fun activity. We were prepared for a horrible day of moving into the storage facility. What you have provided at 1500 International Drive, is TOPNOTCH!!!!!
Anne P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TODD L.
Rating:
5.0
Customer did not leave a comment.
Michael H.
Rating:
1.0
When I arrived at the drop off in Spartanburg, SC the General Manager (Hawk Hawkins according to his name tag) told me that he was going to check me in on time, because he could tell when I pulled up that the truck's catalytic converter was missing, likely stolen. I asked him if I needed to come inside, he said no. I thanked him, as I was only about 45 minutes late even under the difficult circumstances of the broken truck. However, a few hours later, I received an email with a receipt indicating that several hours after I left the location, they ran my card for an additional day. In addition, a Uhaul location in a different city in South Carolina, nowhere near me ALSO charged me for an additional day. I'm having to work with my bank to get these charges refunded. I will never use Uhaul again!
Gina D.
Rating:
5.0
Customer did not leave a comment.
Ricky T.
Rating:
5.0
Customer did not leave a comment.
JOSHUA W.
Rating:
5.0
Customer did not leave a comment.
JEFFERY H.
Rating:
5.0
Customer did not leave a comment.
JESSICA F.
Rating:
5.0
Customer did not leave a comment.
Rodney W.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tommy P.
Rating:
5.0
I had a great experience
Thanks!
BARBARA H.
Rating:
4.0
Customer did not leave a comment.
Toni R.
Rating:
5.0
Customer did not leave a comment.
Robert H.
Rating:
5.0
Customer did not leave a comment.
Daryl T.
Rating:
5.0
Customer did not leave a comment.
MARTHA T.
Rating:
1.0
I was charged for gas and I put the tank back at where it was when I picked up and I was charged 15 dollars for fuel and 30 for service. I took a picture of the fuel gauge when I dropped it off cause I had a funny feeling about this location when the guy that checked me out made a point to say something about the fuel. Also I dropped it off at 8:57pm and the location said I brung it back at 2:00pm the next day. Will never use this location again and side note the owner checked me out atleast the name tag said owner
Carson S.
Rating:
5.0
Customer did not leave a comment.
Ronald S.
Rating:
5.0
Just like the baby bed was to Goldilocks, your quality of service was "just right"... -Jim
JAMES L.
Rating:
5.0
Customer did not leave a comment.
sarah w.
|
Overall Experience
Rating:
4.0
The manager was great and very helpful and friendly.
IRA D.
Rating:
5.0
The check in process was so easy. Just a few clicks and a couple pictures and we were on our way.
Jeffery M.
Rating:
5.0
Hawk Hawkins was friendly and informative. Our process was super easy and that made moving less stressful!
Melinda M.
Rating:
5.0
Customer did not leave a comment.
ASHLEY T.
Rating:
5.0
Very professional
MICHELE C.
Rating:
4.0
I am not a fan of the Uhaul truck share 24/7 program which allowed Uhaul to move my reservation to a different pick up location than what I reserved 24 hours before my pick up time. This policy allows them to move the pick up to the next closest location from what I reserved. I would recommend choosing larger pick up locations from the beginning so you don't have to make changes to your plans 24 hours before your move. The change just adds unnecessary stress!
CATHRINE Z.
Rating:
5.0
Everyone that I dealt with at this location was helpful, friendly and courteous. Unless things change there, I would not hesitate to use them again for a move.
Joe M.
Rating:
5.0
Customer did not leave a comment.
Jim M.
Rating:
5.0
The transaction was amazing. Friendly staff and truck was ready to go
ZACHARYO'NEAL G.
Rating:
1.0
Customer did not leave a comment.
Alyssa L.
Rating:
5.0
Great place, friendly staff. No problems or issues
Craig M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SUSAN L.
Rating:
5.0
Staff was very knowledgeable and friendly!
wallace g.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAFET R.
Rating:
3.0
Customer did not leave a comment.
WILLIAM W.
Rating:
5.0
The General Manager there is awesome. Outstanding customer service and patience.
Kendall S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRIAN F.
Rating:
5.0
Excellent customer service!
Donald I.
Rating:
5.0
I liked good service) I recommend
Aleksandr G.
Rating:
5.0
Customer did not leave a comment.
JENNIFER H.
Rating:
5.0
Customer did not leave a comment.
Tommy B.
|
First Impressions
Rating:
5.0
THE BEST CUSTOMER SERVICE EVER. LOVE THIS LOCATION, MANAGERS AND EMPLOYEES WENT BEHIND FOR SERVICE, I EVEN CALL HAWK, FOR DIRECTIONS WHERE TO DROP MY TRUCK, WILL RECOMMEND ALWAYS.
LYDIA S.
Rating:
5.0
Great service.
JOSEPH S.
Rating:
5.0
A+ on service. The representative checking in the truck was vey friendly and engaging making sure I had a good move and that the rental met my needs.
Scott S.
Rating:
5.0
Customer did not leave a comment.
Doug C.
Rating:
5.0
Customer did not leave a comment.
Thomas P.
Rating:
5.0
Customer did not leave a comment.
JAMES L.
Rating:
5.0
Customer did not leave a comment.
Kyle J.
Rating:
5.0
Very smooth process. In and out in 5 minutes checking in, and out drive up check out. I highly recommend this UHaul location.
Mark J.
Rating:
5.0
Customer did not leave a comment.
Brennan R.
Rating:
5.0
Nothing, the general manager and his staff was very professional.
CALVIN W.
Rating:
5.0
Customer did not leave a comment.
Samuel C.
Rating:
5.0
First time visiting this establishment but for sure not the last one. Every one, from the moment you drive in is ready to help you. My pick up and drop off was absolutely fast, accurate and the equipment was clean. The app helps with the inspection process and because the equipment was in optional operations the trip was completed with no issues and smooth. Thanks everyone.
HENRY L.
Rating:
5.0
Customer did not leave a comment.
kyle b.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rita T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gerald c.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Micah M.
Rating:
5.0
Customer did not leave a comment.
Gerald C.
Rating:
5.0
Customer did not leave a comment.
JULIE B.
Rating:
5.0
Always a wonderful experience at this location. These guys understand the concept of providing a great customer experience!
Donald W.
Rating:
5.0
Hawk and his crew are doing a fantastic job! They have turned my less than pleasant move into a successful job.
Andreas t.
|
First Impressions
Rating:
5.0
You did well, keep it up.
Igor M.
Rating:
5.0
Can't imagine anyone improving on Hawk's customer service. He and his team provide first class service.
Andreas T.
Rating:
5.0
Customer did not leave a comment.
DANNY D.
Rating:
4.0
The 10 foot truck really needs a ramp.
RICKY C.
Rating:
5.0
I use this company all the time and had never had a hard time
EDIE C.
|
First Impressions
Rating:
5.0
great location but about 10 miles from home, had to drive by a closer and large Uhaul to get there. even with the manager who was very nice adding miles I still went over sincce I had to drive 10 extra miles plus the miles to the dropoff, but overall a great experience
DENNIS M.
Rating:
5.0
Customer did not leave a comment.
Nolan C.
|
First Impressions
Rating:
4.0
A solid reliable job in getting the truck ready
Kevin O.
Rating:
3.0
I likely won't be recommending u-haul to anyone, period. I'll go with Penske or some other company, who actually gives me what they promise & isn't rude to me about it, in the process.
Heather P.
Rating:
5.0
Customer did not leave a comment.
NITINKUMAR P.
Rating:
3.0
I used 24/7 truck share so I didn't have to deal with an employee.
Brett B.
Rating:
5.0
The facility was super clean and the staff were very friendly and helpful! I got a smaller storage unit thinking that I could fit everything in it but when I realized I couldn’t, they got me switched over to a larger unit hassle free! Also, the complimentary carts they had in the unit were super convenient for moving things from the truck to the units. Definitely recommend !!!
Sarah A.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Robert D.
|
Overall Experience
Rating:
5.0
Great customer service, friendly staff.
Steve B.
Rating:
5.0
The staff here is so friendly and always top notch. They completely understand and value the basic fundamentals of customer service and always aim to exceed expectations. There are other UHaul locations closer to our home, however, we will always go to this location because of the quality of service that they provide!
Donald W.
Rating:
5.0
Customer did not leave a comment.
Ed S.
Rating:
5.0
They help me find the right check in car transport number
Terrance B.
Rating:
4.0
Customer did not leave a comment.
JEFFERY D.
Rating:
5.0
Customer did not leave a comment.
Stephen M.
Rating:
1.0
Charged me for gas when I took a photo of the meter before and after and it was more than what was when I picked it up!
Kazuko B.
Rating:
5.0
Absolutely great experience all the way around !
Shawntea N.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Austin L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EDDIE B.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER W.
Rating:
5.0
Customer did not leave a comment.
Devin N.
Rating:
5.0
great working with Hank. made the experience enjoyable.
EUGENE S.
Rating:
5.0
Oliver is the one that helped me with this process and he was very helpful. I would definitely recommend him and this location , I will be back for sure when I move in our new house !
Mason R.
Rating:
5.0
Convenient and very nice place. Got in and out in a good time.
GARY P.
Rating:
5.0
Customer did not leave a comment.
David R.
Rating:
5.0
Dealing with Hawk was a pleasure.
donald g.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DENICE P.
Rating:
5.0
Customer did not leave a comment.
MARY B.
Rating:
5.0
Customer did not leave a comment.
Roxanne M.
Rating:
5.0
Always an amazing experience at this location. Every person is professional and accommodating. It is refreshing to work with such nice people who take pride in their work!
Donald W.
Rating:
5.0
Customer did not leave a comment.
Peyton E.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ann C.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Crystal J.
|
Overall Experience
Rating:
5.0
Excellent service thx
Nanette W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Diana B.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Terence A.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kari M.
|
First Impressions
Rating:
1.0
UHAUL customer service is way below standards. No one answers the phone, there's no place online to handle my issue. This is in no way a reflection on Steve August or his staff. They just don't have enough people. They iare expected to be in the office handling walk-ins and answering the phone, but they also need to show new customers their units and go over the rules and regulations etc. Problem is there is only one person scheduled to handle all of that. UHAUL needs to hire more staff to take care of customers needs in a timely effecient manner. When someone did answer the phone, they were friendly, polite and knowledgeable and took care of my issues.
Laura L.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Rebecca J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laurie S.
|
Overall Experience
Rating:
1.0
Customer service is not good!!!
Bramlin S.
|
Overall Experience
Rating:
4.0
I would totally 💯 use and recommend this store to anyone looking. Management to customer service was patient and very helpful. Thank you 😊
Michelle D.
|
Overall Experience
Rating:
1.0
A error was made by the facility which caused me to not have access to my unit once. I attempted to resolve the situation politely by explaining my encounter with the company to the manager . The manager responded by being very unprofessional and rude during our call while knowing they were at fault for the situation. I personally would not recommend them to anyone due to the lack of professionalism and customer service I experienced during that time.
Najayyiah L.
|
Overall Experience
Rating:
5.0
Pleased with the service, the facility and helpfulness of front desk team. Upgraded our original online selection to a bigger unit without any hesitationsor issues.
MICHAEL F.
|
First Impressions
Rating:
3.0
First I would like to thank Steven August for answering his cell phone while on the road, on vacation. If not for Steven taking control and handling my issue I wouldn’t know that U-Haul made a mistake with our storage unit. So thank you 🙏🏽 Steven August and for you I will remain a customer and refer your U-Haul. Happy Thanksgiving
Michelle D.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Douglas H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DEBORAH C.
|
First Impressions
Rating:
5.0
Steve, the manager, is the reason I stayed as long as I did. Really good dude!
Christopher F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT K.
|
First Impressions
Rating:
2.0
The staff was courteous.
The facility had continuous issues with unlit alarms and access after office hours. The final straw was the night of Nov. 7th I had professional movers come to finish packing for our move to Utah and was unsuccessful gaining access to the building. The movers had to go, so I was forced to finish my move with a rental trailer cost and an additional months rent on my storage unit because it renewed on the 9th. The person who was in charge, Steve, acknowledged the problem with access to the building and apologized for the inconvenience but UHaul corporate does not assist with discounts..
JESSE G.
|
Overall Experience
Rating:
3.0
Insect and mice issue in storage unit. Several items damaged. Moisture problem as well. Mold on furniture after only 8 months.
donald c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TODD L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THOMAS B.
|
First Impressions
Rating:
1.0
I was not able to access my storage space after office hours and it almost cost me a job! The staff didn’t really care that the lock code didn’t work! I canceled because of it!
Terrell S.
|
Overall Experience
Rating:
5.0
Everything was good thank you!
MICHAELWAYNE S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lynn T.
|
Overall Experience
Rating:
5.0
The general manager was very helpful.
Joseph L.
|
First Impressions
Rating:
5.0
Only one thing stands out that needs a fix. The staff is great but you are understaffed. There should be a minimum of 2 people there ALL the time. It is not right to expect ONE person to do this job, can not be done. Steve August is the best. Like most places today they understaff their business. Uhaul, be different than the rest hire more staff.
Richard M.
|
Overall Experience
Rating:
5.0
The store worker was very nice and informative and he showed us where our unit was explained how to properly lock and secure our unit He had a pleasant welcoming attitude the whole process was quick the building was clean the elevator was clean the location is perfect area right off the highway it’s the best experience I ever had
Virginia R.
|
First Impressions
Rating:
2.0
The location was convenient, and easily accessible. I got locked out of the unit with no real notice. Management would not return emails requesting help. The storage unit leaked water on my belongings, ruining a few pieces of furniture, and there was no attempt to make it right. I get opting out of the insurance, but not even an apology or attempt to fix the unit. It was as if I should have known that was a risk of renting a storage unit. I would not recommend.
Brett R.
|
Overall Experience
Rating:
2.0
storages were extremely dirty, full of spider webs and spiders, had to sweep it out and spray before I could put anything in it
Michelle W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JENNIFER C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria V.
|
Overall Experience
Rating:
5.0
Love, love, love the climate control storage units. Staff friendly and helpful. The only needed is better layout of numbers to guide you to the right place. It is a bit confusing upstairs on the second floor in finding your unit. Love the convenience of being able to drive truck inside to load/unload if raining. A++++
Rebecca S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ronnie S.
|
Overall Experience
Rating:
5.0
None
Ronnie S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
david c.
|
First Impressions
Rating:
5.0
Great experience and staff and facility.
Richard M.
|
First Impressions
Rating:
3.0
Good
terry k.
|
Overall Experience
Rating:
4.0
Great experience. I would use them again.
Grace T.
|
Overall Experience
Rating:
5.0
The manager I met was super friendly and very helpful. I would recommend this place to any of my friends and family
Jason M.
|
First Impressions
Rating:
1.0
Daniel was the representative that checked me in and played a video game the entire time while briefly informing me of the most important things I should check. An I now have to pay the price.
Nereatha T.
|
First Impressions
Rating:
4.0
The side entrance in and out of the place to get your items moved is absolutely insane! You have to have door stops to hold the door open so it won’t close on you. Not access friendly at all.
Teressa C.
|
Overall Experience
Rating:
5.0
No Negatives. Bill
William P.
|
Overall Experience
Rating:
5.0
Good
Katherine C.
|
Overall Experience
Rating:
5.0
Exelent service
Katherine C.
|
First Impressions
Rating:
5.0
I have no complain about service..
CURTISS LEE F.
|
First Impressions
Rating:
5.0
Excellent experience!
Ryan S.
|
Overall Experience
Rating:
3.0
The employees were super nice. When the facility is finished it should be better. Access is clumsy.
Leilei W.
|
First Impressions
Rating:
5.0
Very friendly customer service! Love the location and the indoor facility!
Teressa C.
|
First Impressions
Rating:
3.0
One thing I would recommend as far as the facility. They offer you a free storage, doesn't mean we don't deserve to have it clean and presented well. One young lady, could of had a better attitude.
Barbara T.
|
Overall Experience
Rating:
5.0
Great employee
Lakista A.
|
First Impressions
Rating:
5.0
Great bunch of guys. I'm glad they made me smile after moving 2200miles.