Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charged for fuel I did not use.
I can deal with poor service but not theft!!!!
Allan C
Rating:
5.0
Excellent customer service!
Johnny B
Rating:
5.0
Customer did not leave a comment.
THOMAS T
|
First Impressions
Rating:
5.0
Everyone here was great and very helpful
Michael J
Rating:
4.0
Customer did not leave a comment.
ROBERT D
Rating:
5.0
Customer did not leave a comment.
Alan M
Rating:
1.0
The employees especially the manager Ashley stole my stuff out of my storage room. They’re shady stuff at this business your employees and the manager are the ones they are doing it. They refused to let me see video cameras and everything so you got these working for you Brandon tried on my stuff at a pawn shop. It was his girlfriend that did it our friend girl whoever so I did get my heat press back but not the rest of my other stuff. Thank you for hiring thieves. Have a blessed day.
Sonya B
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
James H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KENNETH S
Rating:
5.0
Customer did not leave a comment.
james g
|
First Impressions
Rating:
5.0
Customer service was excellent
GIOVANNI L
Rating:
5.0
Customer did not leave a comment.
DEBORAH B
Rating:
5.0
Customer did not leave a comment.
JAMES B
Rating:
5.0
Customer did not leave a comment.
KENNETH S
Rating:
4.0
Único detalle que el aire no estaba funcionando la última vez que fui atención a eso y pongan trampas para cucarachas
CARMEN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PHILLIP G
|
Overall Experience
Rating:
3.0
I was very disappointed in the fact that the trailer is reserved was not allowed on a one-way rental. I needed the trailer with a ramp which they had several in-stock but would rent those for round trip rentals.
JAMES M
Rating:
5.0
Customer did not leave a comment.
KEITH C
Rating:
4.0
Customer did not leave a comment.
ROBERT B
Rating:
5.0
Customer did not leave a comment.
LISA P
Rating:
2.0
The temperature inside the facility was 82°, the elevator door would not shut completely so we had to push it about 8" in order to get the elevator to operate and the carpet had a great deal of stains.
Marty G
|
Online Move In
Rating:
3.0
Returned trailer. Worker was bringing in a pizza to eat. Asked if I needed any help. I told him I didn't, I dropped off trailer. He said he would check it in. Days later I was receiving calls that the trailer was not returned. Finally after several calls and talking to several people they got trailer checked in.
Renny D
Rating:
5.0
Customer did not leave a comment.
BRYAN S
Rating:
4.0
Customer did not leave a comment.
MASON L
Rating:
5.0
When we picked up our trailer to move a car the young man helping us were most helpful. They helped us connect the trailer to the truck to make sure everything was safe for us. They even made sure that the car was anchored to the trailer completely and we felt so safe moving the car to another state.
Joann H
Rating:
5.0
Customer did not leave a comment.
Gregory G
|
Overall Experience
Rating:
4.0
Need to figure something out about air conditioning and getting more help
Chris P
Rating:
5.0
Customer did not leave a comment.
DOUGLAS W
Rating:
5.0
I think the associate i worked worked name was Tammy. She was GreAt
JEMIMAH W
Rating:
5.0
Customer did not leave a comment.
JONATHAN S
Rating:
5.0
We stored our things there for over three years with no problems. If need be we would use this facility again.
charles d
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
OCTAVIA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JESSE W
Rating:
5.0
Customer did not leave a comment.
PHILIP B
Rating:
3.0
They didn’t have all the equipment I needed. Had to drive an hour away. To get it and then an hour back. Had to pick it up a day after the reservation because that was too far away that day. And the price all of a sudden went up $200 so cost me almost 300 instead of the hundred I was originally quoted. When I change the reservation, they made it a lot longer than it needed to be. No one asked me how long I needed it. They just assumed. Ended up costing me a lot more than it should have and driving an extra hundred and some odd miles over what I should’ve had to do.
JASON O
Rating:
5.0
Customer did not leave a comment.
SCOTTY R
Rating:
5.0
Customer did not leave a comment.
clifford b
Rating:
5.0
Great folks, Tammy is a star!
tim m
|
Overall Experience
Rating:
5.0
Easy and reasonably priced
Kelly R
Rating:
5.0
This location is very inviting and a very good first impression driving from the road. Totally different atmosphere inside. I had an issue with rental and had very little guidance to solve issue.
BRAYLEN D
Rating:
4.0
Customer did not leave a comment.
JOSHUA K
Rating:
5.0
Customer did not leave a comment.
Alondria G
|
Overall Experience
Rating:
3.0
This location was not the dealer where the move originated so they had no input as to containers, etc. We told U-Haul in Lakeside, AZ how many containers we needed. Often when we called a dealer we would be transferred to a "group". A "group" in AZ told us we could not ask for a specific window of time to have the boxes delivered or picked up, it was done on a 4 hour window only. Once we were able to reach them the dealer in AZ was able to work the pick up and deliver schedule to agreed upon time frames which were much narrower than 4 hours. The whole experience was a convoluted mess. We talked to a "group" more times than the actual location. Here in Spartanburg we worked with a "group" to arrange for a storage unit, etc., to be ready for us to unload the boxes; and, have local movers available to assist us. We called the Spartanburg location the day before we needed access to the boxes to ensure we would have access and were told they would be available all day. When we arrived the Spartanburg Northwest location did not know we were coming and did not have our boxes on their schedule for access. We lost between 45 minutes and one hour of time that we were paying the movers for because of this. The worst part is the person we talked to in "the group" said they were located upstairs from the Spartanburg dealer and would go down to talk to them and make the arrangements. She then call us back and stated everything was arranged. I have used U-Haul and U-Boxes before with no problem; but then it was all arranged through a dealership and there were no outside "groups" involved. I had to keep asking when the boxes would ship from AZ as we didn't receive timely updates. The shipment was delayed because the truck that showed up in AZ to take 2 (two) boxes didn't have room. We were not notified of the delay, only found out by calling to see when the boxes would arrive as the schedule wasn't updated. When the website was updated the schedule displayed wasn't accurate and had invalid date in it. Moving during the month of May should not show a September date in the middle of the supposed schedule. All in all I will think long and hard before using U-Haul again after this experience.
Ronald G
Rating:
4.0
Nothing
STEPHEN S
Rating:
5.0
Customer did not leave a comment.
raymundo v
Rating:
5.0
I found the staff to be very helpful and very nice facilities.
STEPHEN C
Rating:
5.0
Customer did not leave a comment.
CAREY A
Rating:
5.0
Customer did not leave a comment.
KENNETH M
Rating:
5.0
Nothing thank you !!
MITCHELL P
Rating:
5.0
Tammy went above and beyond. She provided EXCELLENT customer care and I am extremely appreciative.
JULIE W
Rating:
5.0
Customer did not leave a comment.
PHILLIP G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DOUGLAS L
Rating:
4.0
Customer did not leave a comment.
Michelle L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JEANNIE F
|
Overall Experience
Rating:
4.0
Bathroom in facility needs cleaning… other than that the facility had everything we needed for our move. Happy.
KEVIN D
Rating:
5.0
Great price , great service
David L
Rating:
5.0
Customer did not leave a comment.
josh h
|
Overall Experience
Rating:
2.0
The truck back tire was budging, truck ran rough, there was no dolly as I requested and the tank was not full
BRIAN B
Rating:
3.0
We were charged 30 dollars for going over the mileage. We didn't know we had done so, so I would have preferred being told at check out. This way I could go back and check the mileage to make sure there was no typo when entering the information-there's absolutely no way we went over so there WAS a typo at pick up or drop off. Yes, we should have checked our selves, but were not told to do so at pick up or drop off. 30 dollar lesson learned. We also rented storage at this location. I specifically picked ONE unit that was LONG enough to cover our kayaks. When we got there, we had TWO units that were separated by a wall. Luckily we got the kayaks to fit by storing them diagonally, but we were definitely mislead on what we were renting. Additionally, I got a text message with a gate code, but there was no gate... this left me driving around my unit... looking for a gate to enter. Their signage on the units was not clear. I was confused about the unit when I drove up they were locked with a green tag- the text message mentioned nothing about that so I drove up to the front, there was a lady at the equipment intake I was going to ask, but as I approached she just walked in front of my vehicle (had to brake) and walked away. She ignored me when I said "Can I ask you a quick question". Thankfully the man she was with heard me and helped me. Otherwise, I would have had to unbuckle my child from the car seat to go inside just to ask if Im supposed to take the green tie off.
CHARLENE S
Rating:
5.0
Mrs. Tammy was very friendly and very helpful. I appreciate everything she did for me.
Sheena F
|
First Impressions
Rating:
5.0
Perfect
MANUEL R
Rating:
1.0
Well since you asked. Dont make a reservation a month in advance and cancel on the customer without any warning leaving them the day they are to be delivered calling and asking for a delivery timeframe to only find out everything was cancel despite a payment and dates given. Don’t mislabel and misplace aka lose clients containers. Don’t try to cover up the misplaced aka lost containers by saying we will definitely call you back today and not call. Only for the customer to play phone tag for a week and be told the higher ups would call but they never do. The individuals that delivered the containers were nice and did their job well. As did a few customer service reps.
Ruth N
Rating:
5.0
Customer did not leave a comment.
DAVID T
Rating:
4.0
Customer did not leave a comment.
DAVID S
Rating:
5.0
Customer did not leave a comment.
MARILYN S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KRISTY B
|
Overall Experience
Rating:
5.0
I have told everyone what great experience i had with UBox. Thank you. The drivers were excellent.
Corinne W
Rating:
5.0
Customer did not leave a comment.
RHETT C
Rating:
4.0
Customer did not leave a comment.
PATRICA P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bennie j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES C
Rating:
5.0
Customer did not leave a comment.
EDWARD A
Rating:
5.0
Customer did not leave a comment.
CHARLES K
Rating:
5.0
Customer did not leave a comment.
JACQUELINE H
Rating:
5.0
No improvement needed! I've received excellent service and quality attendance from the uhaul "specialists" every time I have used the facilities
JACQUELINE H
Rating:
5.0
Customer did not leave a comment.
JANET C
Rating:
5.0
Customer did not leave a comment.
PATRICIA F
Rating:
5.0
Customer did not leave a comment.
CLIFFORD B
Rating:
4.0
Dropped off truck super easy. Huge location like a U-Haul super store. Not overly friendly they get you in and out.
Kristina M
Rating:
5.0
Have more people on hand at front desk
ROBERT P
Rating:
5.0
Customer did not leave a comment.
DAVID C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DOUGLAS P
Rating:
5.0
Customer did not leave a comment.
Chris G
|
Online Move In
Rating:
5.0
Very friendly. My reserved trailer was ready. Quick in and out.
Gerald E
Rating:
5.0
Customer did not leave a comment.
John A
Rating:
5.0
Customer did not leave a comment.
JAGDIP S
Rating:
5.0
Customer did not leave a comment.
lee s
|
First Impressions
Rating:
3.0
I had reserved 2 dollies that they did not have available when I arrived. It would seem the online reservation process would hold equipment when made. I had to go to another location to pick up one dolly as that was all that was available and it was broken though usable.
The gentleman at the counter at this location was very helpful and apologetic
ANNMARIE T
Rating:
5.0
Customer did not leave a comment.
DMITRIY I
Rating:
5.0
All was good!
RANDALL M
Rating:
3.0
This is a very large facility and when I arrived to return my truck around 9:30 am on Sunday, 3/2, there were 2 women at the desk with the employee working on something and 4 people in front of me waiting. I had tried to return the truck using my phone but kept having issues with trying to load all of the required photos so ended up going inside for assistance. I stood in line for 15 mins. inside before the line started to move and the others had been waiting before I joined the line. I was exhausted and all I wanted to do was return the truck and tow trailer, it was very frustrating that there appeared to be only 1 person working on Sunday morning which appears to be a fairly busy day for returns. The employee who was waiting on the people never said anything, like she was sorry for the long wait and would be with us shortly. I finally spoke out and asked her if she was the only one working, she said there was another person but they were in the storage facility cutting off a lock. I understand that that was something that needed to be done but it seems that the large group of people waiting for assistance with picking up and returning vehicles would be more important at the moment than cutting off a lock from a storage unit. The second employee finally did appear at the counter and she didn't speak to acknowledge any of us waiting in line, appeared she was headed out the door to go do something but I asked if she could assist due to the amount of time I'd been waiting in line. She did take my key and said she would take care of confirming the truck and trailer return which I very much appreciated. I just wasn't expecting such a long wait just to return a vehicle. Maybe being so busy on a Sunday morning isn't a common thing, I don't really know.
ANN J
Rating:
5.0
Customer did not leave a comment.
CEDRIC S
Rating:
5.0
Staff was great. Super nice and helpful. Couldn't have been a better experience. Highly recommend this branch of Uhaul and I'll definitely be back for anything I need in the future.
NICHOLAS H
Rating:
4.0
The overall experience was 9/10.
Mordecai M
|
First Impressions
Rating:
3.0
This was not my first location pick but due to the equipment I needed my reservation was changed to this location which I have used before. However my equipment was not available, they were extremely backed up and then the truck I received was in no condition to drive. I needed to go 10 miles to my home which should have taken no more than 15-20 minutes turned into 45 almost and hour. I then had to extend the time as I lost time just getting home, lost time traveling 5 miles from my old home to the new one and did not think I would make it by my time of 5 due to the truck not functioning properly so I had to pay another 40 some off dollars to extend to 6 pm which I will be asking for a refund on that. To actually making it by 5 and then having to down the truck as it was not drivable.
MARGUERITE J
Rating:
5.0
Check out/Check in process was very easy.
KARRY E
Rating:
5.0
Customer did not leave a comment.
STEVEN B
Rating:
2.0
Stop over booking online. Associates are very slow at their job no type of urgency. Had to wait 1hr in line even after i book online. I had to change vehicle cause the one i book was not available.
SAMRANG O
Rating:
1.0
Customer did not leave a comment.
ALEXANDR P
Rating:
1.0
I have moved many times and always used uhaul. I have never experienced such chaos at any other rental. They are understaffed I had to wait an hour, the truck I wanted was rented out even though I reserved it, none of my extras were there with the dollies I got a garage rental dolly, very disorganized, when I dropped the equipment off the person could not be bothered when I asked about the guarantee credit, and to be honest this experience is an embarrassment to the company name because it is not typically the uhaul experience. I have moved enough times to know. Do not go here!!!
LORI I
Rating:
1.0
Fill up the oil on the truck. And enforce people fill up the gas tanks to the proper level. Also have better signal/wifi so that the loading on the app doesn't take all day.
Nikolai H
Rating:
4.0
Customer did not leave a comment.
WILLIAM F
Rating:
3.0
The lines were long, and there was alot of people waiting. Only one U-haul representative was handling all of the customers. The rep didnt tell us about verifying the license plate or cleanliness of the truck, they just gave me the keys and said to make sure the unit number matches. The fuel gauge was between a 1/4 and 1/2, but the paperwork showed that it had 1/2 a tank full. This was incorrect, and made me feel like we were trying to be conned for extra gas.
CHANDLER W
Rating:
5.0
Customer did not leave a comment.
Tyshee L
Rating:
5.0
Customer did not leave a comment.
THOMAS G
Rating:
5.0
Customer did not leave a comment.
MELVIN W
|
Overall Experience
Rating:
5.0
Everything went smoothly and efficiently.
HENRY K
Rating:
5.0
Great place employees helpful clean with restooms
john w
|
Overall Experience
Rating:
1.0
Tammy was on a personal phone call while checking me in. She had phone on speaker and guy was using foul language. She also berated her colleague,Romeo. Very unprofessional. Then when I returned the truck I was charged more money even though I was 45 minutes early plus more miles than I traveled. Another charge that I can't find out. I WILL NEVER USE UHAUL AGAIN. I RATHER CARRY STUFF ON MY BACK! POOR POOR SERVICE!
ALLAN S
Rating:
5.0
Customer did not leave a comment.
JOAN S
Rating:
5.0
Customer did not leave a comment.
PATRICK G
Rating:
4.0
Customer did not leave a comment.
JONATHAN H
Rating:
5.0
👍✌️✌🏻
Aaron S
|
Overall Experience
Rating:
5.0
The people at this location were super helpful and friendly
JEREMY A
Rating:
5.0
Customer did not leave a comment.
PETR M
Rating:
3.0
Customer did not leave a comment.
Jemimah W
Rating:
5.0
Customer did not leave a comment.
MICHAEL H
Rating:
5.0
Mrs Tammy p was very professional and nice. I can tell she love her job
Derrick P
Rating:
1.0
Customer did not leave a comment.
JAMES R
Rating:
5.0
Customer did not leave a comment.
ROBERT M
Rating:
3.0
This facility is large and fairly well organized. Systems for rental remind me of a Rental Car facility - lots of work to do a little bit of work. And they don't work right when it comes to changing days and times of a rental. It does not re-calculate total rental fees. This caused some issues as to what I was signing to rent the trailer. Upon return, only what time rented was charged (so, all good). Lights checked on trailer, but by the time I got home, left turn signal wasn't working (not sure if adequate check was done at the pickup site). Rental had to be shifted to this facility from a facility that was significantly closer since the equipment was not available at the closer facility (last 2 days prior to rental).
KEITH C
Rating:
1.0
Uhaul contract with moving.com and they broke my furniture. Nobody at either Uhaul or moving.com wants to take ownership of the fact that my furniture is broken.
Scott D
Rating:
4.0
Customer did not leave a comment.
Joshua M
Rating:
5.0
Customer did not leave a comment.
MARK T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kameika d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH B
|
Overall Experience
Rating:
5.0
Had to cancel due to unforeseen circumstances. Hope to use this U-Haul again. Friendly personnel, exceptional to work with.
sharon b
|
Overall Experience
Rating:
5.0
Ashley was very friendly and very helpful with both the U-Haul and storage space! I am very excited to continue business with them.
Lillian H
|
First Impressions
Rating:
3.0
The employee was extremely rude, got loud, harassing, and, called me a liar.
Sharon A
|
First Impressions
Rating:
1.0
My item was delivered with micee and rat in all of my items and there was no food in the two storage containers. Very upset and disappointed with U-haul.
Pamela T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DERRICK L
|
First Impressions
Rating:
5.0
Great place to do business. Tammy and Ashley has always taken great care of us. I will continue to do business at this location. Great teamwork!
Joey J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charleen S
|
First Impressions
Rating:
5.0
Excellent customer service
James D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
karissa m
|
Overall Experience
Rating:
5.0
Tammy went above and beyond and I am greatful for her help
Thank you again Tammy
brenda b
|
First Impressions
Rating:
5.0
i shall return!!!
jim a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kelly a
|
Overall Experience
Rating:
5.0
Ms Tammy is awesome 5 star's in Spartanburg SC
Maria M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dedrick c
|
Overall Experience
Rating:
5.0
The lady named Emily was very friendly and was easy to work with
Shelley C
|
First Impressions
Rating:
5.0
Tammy was the best. I have worked with her several times in the past few months.
Kasey S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Lydia T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK O
|
Overall Experience
Rating:
5.0
The whole staff was very friendly and welcoming. We had to evacuate during the hurricane and had to move to the Inman area. So we greatly appreciate everyone here at this location. They really are great people.
JACOB B
|
Overall Experience
Rating:
5.0
Staff was very accommodating-after the first unit that they showed me, the ceiling was coming in, they moved me to another unit(Someone was sleeping in there)-They cleaned it out and I put my stuff in there. Very helpful staff. Highly recommend this storage facility
Michael G
|
Overall Experience
Rating:
3.0
I did not like not being able to receive a mailed monthly statement.
Madonna C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Avery G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DENIS Y
|
Overall Experience
Rating:
2.0
The outside storage units was not clean mice and rat droppings. I will never storage again. It was bad I am very disappointed with U-haul.🤨😒🫤☹️😱😤🤬
Pamela T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
yoko d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ann Y
|
Overall Experience
Rating:
5.0
The staff in Spartanburg was very and professional.
Even with the Wi Fi and internet being down causing me to wait a while, they handled everything well especially Cudos to Ashley
JAMES J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jaide Y
|
Overall Experience
Rating:
5.0
I don’t like the way of being charged
KINYARDA T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristen W
|
Overall Experience
Rating:
5.0
We have had 2 units for the past 2plus years now. We was able to finally downsize to just one unit. This facility has by far been the best place to use for storage. It’s clean and well maintained. And we never once saw any type of bugs and damage to our property.
Thank you so much.
Joe
JOSEPH B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert E
|
Overall Experience
Rating:
5.0
GREAT STAFF!
Alton N
|
Overall Experience
Rating:
3.0
The movement experience was perfectly fine I just had to go to the front desk to get a lock for the unit other than that it was great. But the U-Haul truck I think I was overcharged.
SHAQUANNA S
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
veronica c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DASIA W
|
Overall Experience
Rating:
4.0
owner and one other person on duty. Had a very long line waiting for service. He really needed another person checking in. One person was handling vehicles in and out . Totally overworked, but did a great job.
For a place as huge as this , there should be a much bigger staff.
James M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EARTHSAIL W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mario A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andrew B
|
Overall Experience
Rating:
3.0
Only average as I have reserved a larger unit in advance and when I arrived the facility did not have one.
Then they arranged to give me two smaller ones directly opposite each other, but one of them still had items in it even though it was unlocked.
So ended up with one unit on the first floor and one unit on the 2nd floor. - Not convenient and made the unload time much longer and will make the move out time longer when the time to move into a house arrives.
James S
|
First Impressions
Rating:
1.0
Whack asf!
benjamin j
|
Overall Experience
Rating:
1.0
Such a horrible experience...
benjamin j
|
Online Move In
Rating:
5.0
I appreciate all you all done thanks.
Randy e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
john w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jemma V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adam R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tikisha W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robin F
|
Overall Experience
Rating:
5.0
My name is Elise Clark not Nolan Clark
Nolan C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary Y
|
Overall Experience
Rating:
5.0
I love U-Haul and I would have stayed if it was a little cheaper but the facilities and staff are amazing I would highly recommend them
angie p
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
AARON B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather R
|
First Impressions
Rating:
5.0
Great place
DAVID K
|
Overall Experience
Rating:
5.0
It could not have been a better, more efficient process to get a storage and a truck.
Robert P
|
Online Move In
Rating:
5.0
So thankful for Paris! Very helpful and a problem solver. Personable and helpful in our move in to the storage facility! Thank you again Paris!
Douglas f
|
First Impressions
Rating:
5.0
Even though I needed the storage unit for a very short time, the experience went nice and smooth. Everyone was super friendly and helpful. I would definitely use them again.
Donna F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Demeco M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
karen d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kaitilyn M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
john l
|
Overall Experience
Rating:
5.0
Everything good
Kimberly P
|
First Impressions
Rating:
5.0
Wonderful place
lisa w
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
GARY C
|
Overall Experience
Rating:
5.0
Awesome experience
Arthur g
|
Overall Experience
Rating:
5.0
Easy experience
Jennifer F
|
Overall Experience
Rating:
5.0
The staff was very helpful and informative
steve j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Waqas I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cory R
|
First Impressions
Rating:
5.0
I'm enjoying doing business with you
james e
|
First Impressions
Rating:
5.0
Perfect location and staff
lisa w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donald M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
terry f
|
First Impressions
Rating:
5.0
Great staff!
Stephen S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Wendy O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer F
|
Online Move In
Rating:
5.0
We went to another storage facility first. The monthly amount was 1/3rd the price. There was a gate that didn't work properly and it was hard to access the unit. Not a good experience. The experience here at uhaul was much better.
Jonathan S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Donna J
|
Overall Experience
Rating:
5.0
I've had a bad experience with storage places in the past. Where I lost furniture and this time around uHaul thank you, I didn't lose furniture. This time around
PireMaurice M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
latron j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kathryn A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Victoria M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tyleisha R
|
Overall Experience
Rating:
5.0
None
Joseline T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Vercinia V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bonnie L
|
First Impressions
Rating:
5.0
Great place and Service.
Sherelle B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
John B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cody M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Clinton A
|
Overall Experience
Rating:
5.0
The facility is huge and overwhelming! I went to the office and Briar was exceptional! When I pulled around to the bay he appeared, showed me where to pull in and where to enter my code. Great customer service!!
Joy W
|
Online Move In
Rating:
5.0
Excellent customer service I need help changing storage unit show me the right for me thx
Nanette W
|
Overall Experience
Rating:
5.0
Thank You!!
Nanette W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chardez J
|
First Impressions
Rating:
1.0
My storage unit got broken into. Spartanburg police department notified me instead of the storage facility. I was NEVER compensated by uhaul. Outside debris, Cobb webs, looks of rat droppings was inside my unit when I moved out. I took pictures to show how un-maintained it was. Supposedly, there is an alert when your door open and closes, I never received an alert. Unless you want your stuff broken into, then use this facility.
I tried renting a pickup truck or cargo van, and the guy Corbin/Corbin (?) was no help. No good customer service. He told me the nearest place that MIGHT have something was in Greer! I rented a uhaul cargo van from the facility in Boiling Springs the second I walked out of the door from talking to him! How do you not physically call or check in the system to see this information instead of giving a customer, “sorry you’re outta luck and there’s nothing more I can do for you”??? Smh.
Overall, my experience with this uhaul facility has never been a good one. The people aren’t very friendly, & they don’t try to do no more than what they’re doing. I understand customer service is stressful, but please hire people with better personalities and people that’s just looking for a check.
jazzmine h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gladys C
|
First Impressions
Rating:
5.0
I can't say enough good things about the crew at U-Haul on International Road in Spartanburg...
from the moment I arrived Coby, Tammy & Ashley went above and beyond to accommodate and help me through my moving experience.
They cared, made me feel like family and helped me in so many ways,
I'll never forget and will remain forever grateful.
Thank you
With Great Respect,
Nancy Magner
407-437-2009
Nancy M
|
Overall Experience
Rating:
5.0
The gentleman at u Haul in spartanburg sc. Was extremely helpful. I would recommend my friends to go there
Vercinia V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jerry w
|
Overall Experience
Rating:
5.0
Tammy was extraordinarily helpful; walked me around and walked me through the process of moving in and navigating the building.
pene t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brian O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
charles b
|
Overall Experience
Rating:
5.0
Will let you know
David B
|
First Impressions
Rating:
5.0
I loved how clean and maintained they were Mr Charles and Tammy was a Hugh help
ANGELIA P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JEREMY O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edward W
|
First Impressions
Rating:
2.0
People working was rude to me .
Margaret T
|
Overall Experience
Rating:
5.0
Extremely helpful staff!
Madonna C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dennis M
|
Overall Experience
Rating:
5.0
MY DAUGHTER WAS UP THERE PICKING UP BOXES, AND SHE WAS ABLE TO RENT US A STORAGE UNIT. FIRST MONTH FREE!! I DO STILL NEED BOOK BOXES, LET ME KNOW IF YOU GET SOME IN - GARY YOUTSEY 864-208-6208, GARY_YOUTSEY@MSN.COM
Gary Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ladonna s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Minnie W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dorothy d
|
First Impressions
Rating:
5.0
This was so great! We had to return a truck and trailer and fill a couple storage units. It was so nice to be able to do everything in one place. The service was great and the people were so friendly and accommodating.
nita b
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
David M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WENDY J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashonda J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rita T
|
Overall Experience
Rating:
5.0
Good customer service.
libby o
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ELENA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TORIA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tayja J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Warren S
|
Overall Experience
Rating:
5.0
Everything was great Charles was a hugh help
ANGELIA P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
John L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Sonia M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
kyla f
|
First Impressions
Rating:
5.0
Briar at the facility was very friendly and helpful and made me so comfortable in my move out and truck rental needs.
The customer service is extra super cooperative.
I recommend this facility to all my friends and needy.
Ashok G
|
Overall Experience
Rating:
5.0
Outstanding
wayne p
|
First Impressions
Rating:
5.0
I reserved a 10x10 unit but when I got there there were none left so he upgraded me to a 8x26 box truck unit for the same price
David M
|
First Impressions
Rating:
5.0
Please contact me ASAP, Debra Cohen,
864-497-6173
I have questions about U-Haul Specials
I have questions about pricing
Thanks
debra c
|
Overall Experience
Rating:
5.0
Tammy was extremely helpful and went above and beyond for us! We appreciated the excellent customer service she and the staff provided.
Kyle A
|
First Impressions
Rating:
5.0
I've used this location before. Super nice.
Kristen W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Donald N
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
KENDRICK R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
MARK T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandon M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nanette W
|
Overall Experience
Rating:
5.0
Tammy is a wonderful lady!
Robert G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
leonard h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
james s
|
First Impressions
Rating:
5.0
The staff were amazing and very helpful and kind they had Excellent Customer Service Skills and were able to multi task answering the phones and taking care of the customer in the store
Virginia R
|
Overall Experience
Rating:
5.0
All supplies you need for hauling & storage. Great customer service, Thanks!
debra c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Warren S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle S
|
Overall Experience
Rating:
5.0
Love the attendant she were very nice
bennie j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shvonda C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Harold C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Miller K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kalvin A
|
Overall Experience
Rating:
5.0
Coby and ricki were so helpful
Tifani P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cannady F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jameisha c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Theresa K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Minnie W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HOLLIS C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
andre d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard R
|
Overall Experience
Rating:
5.0
Experience was good. Everytime I unlocked the lock on my 5X5 an alarm went off. Not sure why that happened.
Susan P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alan D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PABLO G
|
Overall Experience
Rating:
5.0
Very helpful staff
carl h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GARY C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tunisha P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sanford S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alex B
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Patrck w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
veseia m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sonia J
|
Online Move In
Rating:
5.0
Ricki at U-Haul on International was a wonderful help and great and friendly to me. Great customer service. This where we turned in truck and dolly.
wemdy c
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
tony m
|
First Impressions
Rating:
5.0
Thank you Ricki for being so kind and accommodating.
Laura M
|
Overall Experience
Rating:
5.0
Staff was extremely helpful. Great service!
Thomas M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tayja J
|
First Impressions
Rating:
5.0
Tammy was very helpful, renting my storage unit was a breeze.
Sharon B
|
First Impressions
Rating:
5.0
Staff was excellent
marl p
|
Overall Experience
Rating:
5.0
Keep up the kind attitude friendly welcome , may God continue to Bless you and your family's Happy NEW YEAR'S
Lizzie S
|
Overall Experience
Rating:
5.0
Merry Christmas!🤶🏽 I’m very please with the services from you. Thank you very much. Great customer service 🏆#1👍🏾 You will be referred to others by me.. Keep up the Good Work and may God Bless you into the New Year!!🌟
Vida T
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sherwood P
|
Overall Experience
Rating:
2.0
Reason for this rating: We paid for climate controlled area, furniture was in there for 1.5 years. There was no humidity control on first floor, unknown to us, and all our stuff was full of mold. U-Haul got our furniture cleaned by Serv Pro, they did an excellent job, but some stuff was unsalvageable. Serv Pro filed a claim for us, we are getting reimbursed for some, but not all of the items. (They prorate the age of the items). The whole thing was a bit of a hassle, during a moving situation. But Ricky, the new manager at U-Haul was very helpful. I would make sure that you are getting a fully climate controlled space.
Elizabeth O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Y
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOSEPH B
|
First Impressions
Rating:
4.0
The lighting in the bathrooms especially in the women’s restroom was dim almost dark.
Thanks
Joe
JOSEPH B
|
First Impressions
Rating:
5.0
Very pleasant to work with the personal
DENIS Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dennis M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LaMilia M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles S
|
Overall Experience
Rating:
5.0
The two woman were extremely professional, courteous, friendly and helpful.
marl p
|
First Impressions
Rating:
5.0
Rikki did a great job and over came obstacles related to the rental process. Well trained and very friendly
AUSTIN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aaron B
|
Overall Experience
Rating:
3.0
The old manager, Hawk was awesome. He had some of the best customer service I have ever seen. Knew every customer by name and took a real interest them. The knew manager, do not know her name, is rude and unsocialable. Could not even be bothered to leave her office when I had an issue. I closed my unit and moved it to another facility.
Travis B
|
Overall Experience
Rating:
2.0
I’ve always used UHaul. But this time was not so good. They are trying to overcharge me and I’ve already been out. I feel like I’m being manipulated and I will not pay for a unit when I have already moved out.
yvonia w
|
Overall Experience
Rating:
5.0
Great experience friendly staff will recommend to friends
CHARLES O
|
First Impressions
Rating:
5.0
Amazing personal and Very sparkly clean. Friendly workers ready to assist you any time during business hours. Ricki Is amazing and quick on helping with needs. I recommend to get storage. Better to get storage where is protected and clean. Then resolving issues somewhere else and losing your stuff. Also carts are always available and very easy assess to your storage unit. Fresh smell doesn't stink like some other companies storage I been through. I had a lot of bad experiences. It's kind couple buck more but it's worth the cost of clean unit without problems.
Olga P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAmes M
|
Overall Experience
Rating:
5.0
Staff helpful and patient!
Sally H
|
Overall Experience
Rating:
5.0
I love the costumer service very nice helpful and most definitely prompt.. no long wait at all
Ashonda J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tyson F
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Lisa B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAmes M
|
First Impressions
Rating:
5.0
Quick customer service & staff was always knowledgeable & friendly. Staff always put us an ease when we arrived & realized we didn’t have a big enough unit! We will highly recommend U-Haul to our family & friends 👍🏻
Betty T
|
Overall Experience
Rating:
5.0
Have dealt with U-Haul storage facilities in Spartanburg and Charleston, SC. At both locations, used storage and vehicle rentals. EVERYTHING was in good shape, clean, and secure. No issues at all.
Hope I am NEVER moving again - but, if I do, I WILL use U-Haul.
Andy M
|
Overall Experience
Rating:
1.0
Didn’t get 24hr access and wasted time and money. The GM Ricky told me I would have 24 hour access so when I came back after 10 PM with two trucks full of stuff I could not get in. I tried to call the emergency number I left several messages and she never called me back. I had to takeoff of work my kids were late to school and I lost out on a lot of money and time not happy
Wayne W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
iris h
|
Overall Experience
Rating:
5.0
Paris helped with everything I need. Staff was helpful
Olga P
|
First Impressions
Rating:
5.0
Nicest storage facility I have ever used!
Pamela C
|
Overall Experience
Rating:
5.0
The only thing was that when we move out we found out that so of the furniture had mold on it.for it to be climate control.
Randy B
|
Overall Experience
Rating:
4.0
Kyle Christian went above and beyond to help me.
Theresa K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vida T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard R
|
First Impressions
Rating:
5.0
The staff was very helpful and friendly. A much better experience than our other in one in saco maine where the manger was rude and condescending.
Michelle S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sanford S
|
First Impressions
Rating:
5.0
Hawk Hawkins the GM was so helpful and his stuff are the absolute the best highly recommended hands down
Sherwood P
|
First Impressions
Rating:
5.0
Great staff that is very professional and informative. Very spacious facility with plenty of loading carts and other equipment needed for moving.
Stefan P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cassandra E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher J
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Inndia W
|
Overall Experience
Rating:
5.0
The day I moved in I was very tired. Long day driving the day before. I was feeling kind of cranky. If it wasn't for the two gentlemen working that day, my day would have been a whole lot worse!! I really wish I got their names!! They had me smiling and laughing within a few minutes!! I have nothing bad to say about these two guys except to keep up the Great work!! Thanks to them, I will definitely use this store again!! Keep up the good work!!👍👍👍
Bernhard P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patrick W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin G
|
First Impressions
Rating:
5.0
Great place to rent & the staff is awesome.
Michelle L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sam W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lori S
|
First Impressions
Rating:
2.0
One of our units had water damage. All of our contents were destroyed with mold, mildew and odor, approximately $20 000.00 cost of 8 price dining room set, 2 living room sets, , 3 sectional wall unit, bookcase, 2 bedroom sets queen and twin including dressers, nightstand and mattresses, leather briefcases, several baseball caps, important documents, garden bench,?plant starts, antique sewing machine, 4i0 inch smart TV, clothing items etc almost everything that we owned is unusable. We filed a claim in March 2022 , it is almost August 2022 it still has not been finalized. There has been a lack of communication with the insurance company. This matter needs to be resolved immediately. We are very disappointed for the lack of communication and professionalism in resolving our claim.
Tracey M
|
Overall Experience
Rating:
5.0
The staff at this facility is very knowledgeable and helpful. My experience was great. Thank you U Haul for giving me a great rental and experience! I love the automated system. I will definitely recommend this facility to everyone!!!! I don’t know what your paying the manager, but it’s not enough!!!! THANK YOU U HAUL . I will using this facility again!!!!
JEFFREY W
|
Overall Experience
Rating:
5.0
I would like to give a shout out to the young lady at the desk, and the man cleaning and processing returns. Both were very professional and accommodating. It's good to see professionalism and people taking pride in Thier work.
David J
|
First Impressions
Rating:
5.0
Hawk was awesome. Pleasant demeanor and knowledgeable.
Maria S
|
Overall Experience
Rating:
5.0
Good but expensive
BEN S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erik R
|
Online Move In
Rating:
5.0
The staff is really friendly and helpful
Renato L
|
First Impressions
Rating:
5.0
Hawk and staff were awesome
Michael A
|
First Impressions
Rating:
5.0
Hawk is awesome!
TERRY S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kay S
|
First Impressions
Rating:
5.0
The general manager and the staff was a pleasure to work with.
DAVID L
|
Overall Experience
Rating:
5.0
Everything went smooth and everyone was helpful answering questions.
james b
|
Online Move In
Rating:
5.0
Hawk and his staff are amazing! Was not very happy with uhaul from the start of the move from Arizona. U-move boxes were a huge hassle from start to finish. Hawk and his staff made up some ground in our opinion of Uhaul in General.
Travis B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alisa R
|
Overall Experience
Rating:
5.0
Excellent service
Nanette W
|
Overall Experience
Rating:
5.0
Hawk Hawkins and his team were fantastic.
Scott E
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Chris K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CORY M
|
Overall Experience
Rating:
5.0
Mr. Hawks is a excellent manager and his staff always helpful thank you
Nanette W
|
First Impressions
Rating:
4.0
Not clear to a new customer where to access building
James S
|
Online Move In
Rating:
5.0
Staff has always been helpful and friendly. Eager to accommodate our wishes and to work out any issues.
Joseph F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAQUANDA L
|
First Impressions
Rating:
5.0
Great place to store you items, awesome experience all the way around.
Nicholas D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Harvey S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christian A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathryn A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MELISSA C
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Raven W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Loraine C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chase O
|
Overall Experience
Rating:
4.0
I had one issue with my storage unit being broke into. I went to the office to have them pull the video only to find out the my unit was not in sight of the cameras.
JoAnn M
|
Overall Experience
Rating:
4.0
Mr Hawkins the manager is a great guy. He and his staff went out of their way to help me with any problems that arose. this man needs a raise!
Nolan C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John G
|
First Impressions
Rating:
5.0
Great friendly staff
Christopher J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ray B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Thomas T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THOMAS K
|
Overall Experience
Rating:
5.0
Move in was extremely smooth and easy.
Location is amazingly huge, clean and has everything needed for moving in one place.
I was very impressed.
One issue…
Our unit number does not appear on the map of the facility. #343
Even the staff was surprised.
You need to correct the map.
Even so, staff member led us to the unit so was not a problem.
STEPHEN N
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
James S
|
Overall Experience
Rating:
5.0
Good soup
Benjamin W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ray B
|
First Impressions
Rating:
5.0
If I need to store anything again, I will definitely go back to this u-haul. Never had any problems! Never worried about my belongings while in storage!
Frances W
|
Overall Experience
Rating:
5.0
Manager is awesome!
Ryan S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SANDRA C
|
First Impressions
Rating:
5.0
Got my needs perfectly, and included a few month of rental. It took an extra month, to get everything moved, so this worked out perfectly.
Arthur C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ivan L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carlos F
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
KENDRICK L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jose R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kendall S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
William M
|
Overall Experience
Rating:
5.0
The storage facility was awesome. I never had any problems that the personnel there couldn’t take care of. Renting a truck from them is a little more difficult, however, Hawk Hawkins is awesome! He takes care of wverything.
James T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joyce b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erin R
|
Overall Experience
Rating:
1.0
Units are advertised online as "Interior 2nd Floor Street Level". Units are NOT street level.
Matthew S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kristen W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clinton A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michele C
|
Overall Experience
Rating:
5.0
Highly recommend this site. They are a one stop shop for all my needs.
jimmy s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ray B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAWN K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Chris S
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
John S
|
Overall Experience
Rating:
5.0
We were shocked with the fantastic facility. Moving is not necessarily a fun activity. We were prepared for a horrible day of moving into the storage facility. What you have provided at 1500 International Drive, is TOPNOTCH!!!!!
Anne P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rodney W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
sarah w
|
Overall Experience
Rating:
5.0
Great place, friendly staff. No problems or issues
Craig M
|
Overall Experience
Rating:
5.0
Staff was very knowledgeable and friendly!
wallace g
|
First Impressions
Rating:
5.0
The General Manager there is awesome. Outstanding customer service and patience.
Kendall S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tommy B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kyle b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rita T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gerald c
|
First Impressions
Rating:
5.0
Hawk and his crew are doing a fantastic job! They have turned my less than pleasant move into a successful job.
Andreas t
|
First Impressions
Rating:
5.0
I use this company all the time and had never had a hard time
EDIE C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nolan C
|
First Impressions
Rating:
5.0
The facility was super clean and the staff were very friendly and helpful! I got a smaller storage unit thinking that I could fit everything in it but when I realized I couldn’t, they got me switched over to a larger unit hassle free! Also, the complimentary carts they had in the unit were super convenient for moving things from the truck to the units. Definitely recommend !!!
Sarah A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Robert D
|
Overall Experience
Rating:
5.0
Absolutely great experience all the way around !
SHAWNTEA N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Austin L
|
First Impressions
Rating:
5.0
Dealing with Hawk was a pleasure.
donald g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peyton E
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ann C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Crystal J
|
Overall Experience
Rating:
5.0
Excellent service thx
Nanette W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Diana B
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Terence A
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kari M
|
First Impressions
Rating:
1.0
UHAUL customer service is way below standards. No one answers the phone, there's no place online to handle my issue. This is in no way a reflection on Steve August or his staff. They just don't have enough people. They iare expected to be in the office handling walk-ins and answering the phone, but they also need to show new customers their units and go over the rules and regulations etc. Problem is there is only one person scheduled to handle all of that. UHAUL needs to hire more staff to take care of customers needs in a timely effecient manner. When someone did answer the phone, they were friendly, polite and knowledgeable and took care of my issues.
Laura L
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Rebecca J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laurie S
|
Overall Experience
Rating:
1.0
Customer service is not good!!!
BRAMLIN S
|
Overall Experience
Rating:
4.0
I would totally 💯 use and recommend this store to anyone looking. Management to customer service was patient and very helpful. Thank you 😊
Michelle D
|
Overall Experience
Rating:
1.0
A error was made by the facility which caused me to not have access to my unit once. I attempted to resolve the situation politely by explaining my encounter with the company to the manager . The manager responded by being very unprofessional and rude during our call while knowing they were at fault for the situation. I personally would not recommend them to anyone due to the lack of professionalism and customer service I experienced during that time.
Najayyiah L
|
Overall Experience
Rating:
5.0
Pleased with the service, the facility and helpfulness of front desk team. Upgraded our original online selection to a bigger unit without any hesitationsor issues.
MICHAEL F
|
First Impressions
Rating:
3.0
First I would like to thank Steven August for answering his cell phone while on the road, on vacation. If not for Steven taking control and handling my issue I wouldn’t know that U-Haul made a mistake with our storage unit. So thank you 🙏🏽 Steven August and for you I will remain a customer and refer your U-Haul. Happy Thanksgiving
Michelle D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Douglas H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DEBORAH C
|
First Impressions
Rating:
5.0
Steve, the manager, is the reason I stayed as long as I did. Really good dude!
Christopher F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT K
|
First Impressions
Rating:
2.0
The staff was courteous.
The facility had continuous issues with unlit alarms and access after office hours. The final straw was the night of Nov. 7th I had professional movers come to finish packing for our move to Utah and was unsuccessful gaining access to the building. The movers had to go, so I was forced to finish my move with a rental trailer cost and an additional months rent on my storage unit because it renewed on the 9th. The person who was in charge, Steve, acknowledged the problem with access to the building and apologized for the inconvenience but UHaul corporate does not assist with discounts..
JESSE G
|
Overall Experience
Rating:
3.0
Insect and mice issue in storage unit. Several items damaged. Moisture problem as well. Mold on furniture after only 8 months.
donald c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TODD L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THOMAS B
|
First Impressions
Rating:
1.0
I was not able to access my storage space after office hours and it almost cost me a job! The staff didn’t really care that the lock code didn’t work! I canceled because of it!
Terrell S
|
Overall Experience
Rating:
5.0
Everything was good thank you!
MICHAELWAYNE S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lynn T
|
Overall Experience
Rating:
5.0
The general manager was very helpful.
Joseph L
|
First Impressions
Rating:
5.0
Only one thing stands out that needs a fix. The staff is great but you are understaffed. There should be a minimum of 2 people there ALL the time. It is not right to expect ONE person to do this job, can not be done. Steve August is the best. Like most places today they understaff their business. Uhaul, be different than the rest hire more staff.
Richard M
|
Overall Experience
Rating:
5.0
The store worker was very nice and informative and he showed us where our unit was explained how to properly lock and secure our unit He had a pleasant welcoming attitude the whole process was quick the building was clean the elevator was clean the location is perfect area right off the highway it’s the best experience I ever had
Virginia R
|
First Impressions
Rating:
2.0
The location was convenient, and easily accessible. I got locked out of the unit with no real notice. Management would not return emails requesting help. The storage unit leaked water on my belongings, ruining a few pieces of furniture, and there was no attempt to make it right. I get opting out of the insurance, but not even an apology or attempt to fix the unit. It was as if I should have known that was a risk of renting a storage unit. I would not recommend.
Brett R
|
Overall Experience
Rating:
2.0
storages were extremely dirty, full of spider webs and spiders, had to sweep it out and spray before I could put anything in it
Michelle W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JENNIFER C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria V
|
Overall Experience
Rating:
5.0
Love, love, love the climate control storage units. Staff friendly and helpful. The only needed is better layout of numbers to guide you to the right place. It is a bit confusing upstairs on the second floor in finding your unit. Love the convenience of being able to drive truck inside to load/unload if raining. A++++
Rebecca S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ronnie S
|
Overall Experience
Rating:
5.0
None
Ronnie S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
david c
|
First Impressions
Rating:
5.0
Great experience and staff and facility.
Richard M
|
First Impressions
Rating:
3.0
Good
terry k
|
Overall Experience
Rating:
4.0
Great experience. I would use them again.
Grace T
|
Overall Experience
Rating:
5.0
The manager I met was super friendly and very helpful. I would recommend this place to any of my friends and family
Jason M
|
First Impressions
Rating:
1.0
Daniel was the representative that checked me in and played a video game the entire time while briefly informing me of the most important things I should check. An I now have to pay the price.
Nereatha T
|
First Impressions
Rating:
4.0
The side entrance in and out of the place to get your items moved is absolutely insane! You have to have door stops to hold the door open so it won’t close on you. Not access friendly at all.
Teressa C
|
Overall Experience
Rating:
5.0
No Negatives. Bill
William P
|
Overall Experience
Rating:
5.0
Good
Katherine C
|
Overall Experience
Rating:
5.0
Exelent service
Katherine C
|
First Impressions
Rating:
5.0
I have no complain about service..
CURTISS L
|
First Impressions
Rating:
5.0
Excellent experience!
Ryan S
|
Overall Experience
Rating:
3.0
The employees were super nice. When the facility is finished it should be better. Access is clumsy.
Leilei W
|
First Impressions
Rating:
5.0
Very friendly customer service! Love the location and the indoor facility!
Teressa C
|
First Impressions
Rating:
3.0
One thing I would recommend as far as the facility. They offer you a free storage, doesn't mean we don't deserve to have it clean and presented well. One young lady, could of had a better attitude.
Barbara T
|
Overall Experience
Rating:
1.0
I would never rent from there again. My building was broken into and my merchandise was stolen. It was the worst experience I ever had.
Jan J
|
Overall Experience
Rating:
5.0
Great employee
Lakista A
|
First Impressions
Rating:
5.0
Steve really went out of his way to make my storage renting experiance excellent. The one free month of storage is quite a bonus too!
Alexander W
|
First Impressions
Rating:
5.0
Great bunch of guys. I'm glad they made me smile after moving 2200miles.
Panchitta C
|
First Impressions
Rating:
4.0
My only issue was because my unit was burglarized. The outdoor units were new and in the process of being secured with cameras. The manager,Steve, was awesome!!! He totally took care of me. Thanks!
