Great folks, Tammy is a star!
tim m | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Northwest Spartanburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy and reasonably priced
Kelly RThis location is very inviting and a very good first impression driving from the road. Totally different atmosphere inside. I had an issue with rental and had very little guidance to solve issue.
BRAYLEN DThis location was not the dealer where the move originated so they had no input as to containers, etc. We told U-Haul in Lakeside, AZ how many containers we needed. Often when we called a dealer we would be transferred to a "group". A "group" in AZ told us we could not ask for a specific window of time to have the boxes delivered or picked up, it was done on a 4 hour window only. Once we were able to reach them the dealer in AZ was able to work the pick up and deliver schedule to agreed upon time frames which were much narrower than 4 hours. The whole experience was a convoluted mess. We talked to a "group" more times than the actual location. Here in Spartanburg we worked with a "group" to arrange for a storage unit, etc., to be ready for us to unload the boxes; and, have local movers available to assist us. We called the Spartanburg location the day before we needed access to the boxes to ensure we would have access and were told they would be available all day. When we arrived the Spartanburg Northwest location did not know we were coming and did not have our boxes on their schedule for access. We lost between 45 minutes and one hour of time that we were paying the movers for because of this. The worst part is the person we talked to in "the group" said they were located upstairs from the Spartanburg dealer and would go down to talk to them and make the arrangements. She then call us back and stated everything was arranged. I have used U-Haul and U-Boxes before with no problem; but then it was all arranged through a dealership and there were no outside "groups" involved. I had to keep asking when the boxes would ship from AZ as we didn't receive timely updates. The shipment was delayed because the truck that showed up in AZ to take 2 (two) boxes didn't have room. We were not notified of the delay, only found out by calling to see when the boxes would arrive as the schedule wasn't updated. When the website was updated the schedule displayed wasn't accurate and had invalid date in it. Moving during the month of May should not show a September date in the middle of the supposed schedule. All in all I will think long and hard before using U-Haul again after this experience.
Ronald GNothing
STEPHEN SI found the staff to be very helpful and very nice facilities.
STEPHEN CNothing thank you !!
MITCHELL PTammy went above and beyond. She provided EXCELLENT customer care and I am extremely appreciative.
JULIE WBathroom in facility needs cleaning… other than that the facility had everything we needed for our move. Happy.
KEVIN DGreat price , great service
David LThe truck back tire was budging, truck ran rough, there was no dolly as I requested and the tank was not full
BRIAN BWe were charged 30 dollars for going over the mileage. We didn't know we had done so, so I would have preferred being told at check out. This way I could go back and check the mileage to make sure there was no typo when entering the information-there's absolutely no way we went over so there WAS a typo at pick up or drop off. Yes, we should have checked our selves, but were not told to do so at pick up or drop off. 30 dollar lesson learned. We also rented storage at this location. I specifically picked ONE unit that was LONG enough to cover our kayaks. When we got there, we had TWO units that were separated by a wall. Luckily we got the kayaks to fit by storing them diagonally, but we were definitely mislead on what we were renting. Additionally, I got a text message with a gate code, but there was no gate... this left me driving around my unit... looking for a gate to enter. Their signage on the units was not clear. I was confused about the unit when I drove up they were locked with a green tag- the text message mentioned nothing about that so I drove up to the front, there was a lady at the equipment intake I was going to ask, but as I approached she just walked in front of my vehicle (had to brake) and walked away. She ignored me when I said "Can I ask you a quick question". Thankfully the man she was with heard me and helped me. Otherwise, I would have had to unbuckle my child from the car seat to go inside just to ask if Im supposed to take the green tie off.
CHARLENE SMrs. Tammy was very friendly and very helpful. I appreciate everything she did for me.
Sheena F | First ImpressionsPerfect
MANUEL RWell since you asked. Dont make a reservation a month in advance and cancel on the customer without any warning leaving them the day they are to be delivered calling and asking for a delivery timeframe to only find out everything was cancel despite a payment and dates given. Don’t mislabel and misplace aka lose clients containers. Don’t try to cover up the misplaced aka lost containers by saying we will definitely call you back today and not call. Only for the customer to play phone tag for a week and be told the higher ups would call but they never do. The individuals that delivered the containers were nice and did their job well. As did a few customer service reps.
Ruth NI have told everyone what great experience i had with UBox. Thank you. The drivers were excellent.
Corinne WNo improvement needed! I've received excellent service and quality attendance from the uhaul "specialists" every time I have used the facilities
JACQUELINE HDropped off truck super easy. Huge location like a U-Haul super store. Not overly friendly they get you in and out.
Kristina MHave more people on hand at front desk
ROBERT PVery friendly. My reserved trailer was ready. Quick in and out.
Gerald EI had reserved 2 dollies that they did not have available when I arrived. It would seem the online reservation process would hold equipment when made. I had to go to another location to pick up one dolly as that was all that was available and it was broken though usable. The gentleman at the counter at this location was very helpful and apologetic
ANNMARIE TAll was good!
RANDALL MThis is a very large facility and when I arrived to return my truck around 9:30 am on Sunday, 3/2, there were 2 women at the desk with the employee working on something and 4 people in front of me waiting. I had tried to return the truck using my phone but kept having issues with trying to load all of the required photos so ended up going inside for assistance. I stood in line for 15 mins. inside before the line started to move and the others had been waiting before I joined the line. I was exhausted and all I wanted to do was return the truck and tow trailer, it was very frustrating that there appeared to be only 1 person working on Sunday morning which appears to be a fairly busy day for returns. The employee who was waiting on the people never said anything, like she was sorry for the long wait and would be with us shortly. I finally spoke out and asked her if she was the only one working, she said there was another person but they were in the storage facility cutting off a lock. I understand that that was something that needed to be done but it seems that the large group of people waiting for assistance with picking up and returning vehicles would be more important at the moment than cutting off a lock from a storage unit. The second employee finally did appear at the counter and she didn't speak to acknowledge any of us waiting in line, appeared she was headed out the door to go do something but I asked if she could assist due to the amount of time I'd been waiting in line. She did take my key and said she would take care of confirming the truck and trailer return which I very much appreciated. I just wasn't expecting such a long wait just to return a vehicle. Maybe being so busy on a Sunday morning isn't a common thing, I don't really know.
ANN JStaff was great. Super nice and helpful. Couldn't have been a better experience. Highly recommend this branch of Uhaul and I'll definitely be back for anything I need in the future.
NICHOLAS HThe overall experience was 9/10.
Mordecai M | First ImpressionsThis was not my first location pick but due to the equipment I needed my reservation was changed to this location which I have used before. However my equipment was not available, they were extremely backed up and then the truck I received was in no condition to drive. I needed to go 10 miles to my home which should have taken no more than 15-20 minutes turned into 45 almost and hour. I then had to extend the time as I lost time just getting home, lost time traveling 5 miles from my old home to the new one and did not think I would make it by my time of 5 due to the truck not functioning properly so I had to pay another 40 some off dollars to extend to 6 pm which I will be asking for a refund on that. To actually making it by 5 and then having to down the truck as it was not drivable.
MARGUERITE JCheck out/Check in process was very easy.
KARRY EStop over booking online. Associates are very slow at their job no type of urgency. Had to wait 1hr in line even after i book online. I had to change vehicle cause the one i book was not available.
SAMRANG OI have moved many times and always used uhaul. I have never experienced such chaos at any other rental. They are understaffed I had to wait an hour, the truck I wanted was rented out even though I reserved it, none of my extras were there with the dollies I got a garage rental dolly, very disorganized, when I dropped the equipment off the person could not be bothered when I asked about the guarantee credit, and to be honest this experience is an embarrassment to the company name because it is not typically the uhaul experience. I have moved enough times to know. Do not go here!!!
LORI IFill up the oil on the truck. And enforce people fill up the gas tanks to the proper level. Also have better signal/wifi so that the loading on the app doesn't take all day.
Nikolai HThe lines were long, and there was alot of people waiting. Only one U-haul representative was handling all of the customers. The rep didnt tell us about verifying the license plate or cleanliness of the truck, they just gave me the keys and said to make sure the unit number matches. The fuel gauge was between a 1/4 and 1/2, but the paperwork showed that it had 1/2 a tank full. This was incorrect, and made me feel like we were trying to be conned for extra gas.
CHANDLER WEverything went smoothly and efficiently.
HENRY KGreat place employees helpful clean with restooms
john w | Overall ExperienceTammy was on a personal phone call while checking me in. She had phone on speaker and guy was using foul language. She also berated her colleague,Romeo. Very unprofessional. Then when I returned the truck I was charged more money even though I was 45 minutes early plus more miles than I traveled. Another charge that I can't find out. I WILL NEVER USE UHAUL AGAIN. I RATHER CARRY STUFF ON MY BACK! POOR POOR SERVICE!
ALLAN S👍✌️✌🏻
Aaron S | Overall ExperienceThe people at this location were super helpful and friendly
JEREMY AMrs Tammy p was very professional and nice. I can tell she love her job
Derrick PThis facility is large and fairly well organized. Systems for rental remind me of a Rental Car facility - lots of work to do a little bit of work. And they don't work right when it comes to changing days and times of a rental. It does not re-calculate total rental fees. This caused some issues as to what I was signing to rent the trailer. Upon return, only what time rented was charged (so, all good). Lights checked on trailer, but by the time I got home, left turn signal wasn't working (not sure if adequate check was done at the pickup site). Rental had to be shifted to this facility from a facility that was significantly closer since the equipment was not available at the closer facility (last 2 days prior to rental).
KEITH CUhaul contract with moving.com and they broke my furniture. Nobody at either Uhaul or moving.com wants to take ownership of the fact that my furniture is broken.
Scott DTammy really went above and beyond to make sure that I was set up with the right hitch and equipment. Very thankful for her help!
DANIEL MWe recanted a 20’ truck to empty out our storage unit. The the truck was not clean. There was trash under the seat. And the back had glass and broken electronics all over it. The truck was on empty when I picked it up. I almost ran out of gas when I left the facility. I just made it to the gas station.
JOSEPH BGood service
ALEKSEI DHad to cancel due to unforeseen circumstances. Hope to use this U-Haul again. Friendly personnel, exceptional to work with.
sharon b | Overall ExperienceAshley was very friendly and very helpful with both the U-Haul and storage space! I am very excited to continue business with them.
Lillian H | First ImpressionsThe employee was extremely rude, got loud, harassing, and, called me a liar.
Sharon A | First ImpressionsMy item was delivered with micee and rat in all of my items and there was no food in the two storage containers. Very upset and disappointed with U-haul.
Pamela T | Overall ExperienceGreat Customer service
DONALD HYoung man who helped me load in the morning was exceptional. Fast in and out. Super easy return. 5 star all the way at this location with lots of equipment.
ANDREW BStaff was awesome.
MARTIN SGreat place to do business. Tammy and Ashley has always taken great care of us. I will continue to do business at this location. Great teamwork!
Joey J | Overall ExperienceThere is nothing wrong with what you are doing. Excellent service !
LESLIE WWe had to look for someone to help us. Then we were told we owed nothing. I just paid a bill from U-Haul after the email was telling me I’m late with my payment, but if I pay it now I won’t have to pay a late fee. If I’m told I owe something I pay it!!!! To get a bill like that (basically threatening) makes my blood boil!
CARL TMade a reservation truck wasn't there gave me a bigger one someone returned for the price of the smaller one they cancelled my reservation charged me for equipment I didn't use and a wrong drop off fee they're so unargunised printer was down ect...
LISA HService was great and all went well.
James DA lot more expensive then entcipated for a local move. Rented a dolly, didn't get it, that was 7.00 wasted. Overt all it was OK
AMBER RBeyond frustrated over the service. First, the reservation was made initially, closer to my home, store 905 Wesley Ct, Boiling Springs, SC . I arrive to find out they don't have the truck I ordered and need go to the bigger location, 1500 Industrial Dr, in Spartanburg. I received no communication from Uhaul, no phone call or email the night before to advise me, location had changed. I then drive another 7 miles or so to another town, Spartanburg. I get to the front desk, the Clerk ( who I will not name publically) then tells me, they gave my truck to someone else, and thought it was funny, laughing. I then say, well give me another truck. I made the reservation on 12/12, two days in advance and was it confirmed. He then finds another truck, I was asked, can you get the truck back before it gets dark, I said why, as I booked it for 8 hours. He said, both headlights do not work on this truck and I will give you this one. Are you kidding me, I said? So I booked the truck for 8 hours, and now you want me to be back in 6 hours or less and before it's dark? Why would you give a inoperable vechicle to anyone? He did find another one when I did not accept the one with no head lights. The disorganization and lack of empathy for someone who made the reservation in advance, and not a walk in, is mind blowing and unprofessional to the customer , who they clearly did not care about. No apology for the inconvenience nor the fact, I was 6 miles farther from the location where I originally booked & had to pay for extra mileage due to the fact they had no truck and I was required to drive farther and pay extra for mileage. How is this fair? A few new customers are piling in to the store, waiting in line, so he stops finding me a truck and he says to another customer in line, what are you here for, he goes, I'm here for a flat bed. He then tells me hold on a moment, I'm gonna help him first. I had to tell him, umm, NO, you are not helping him. I was here first & you will help me find my truck that I booked 2 days ago you are not helping this other customer. I'm sorry but why would you do this? He then laughed, and went back to helping me. I finally got the truck I ordered, with working head lights after wasting an hour between both locations. This is a billion dollar service company, and service is what you failed at.
KAREN DThe people at the location were very helpful and even helped find the right electrical adapter for our vehicle. Thank you!
James FExcellent customer service
James D | First ImpressionsThe car hauler I received looked great at first but the drivers rear tire kept losing air. When I checked it that night it was at 18lbs. Pumped it up to 55lbs and that morning checked it again at it leaked down to 38lbs. So for the 2 days I had the trailer had to keep putting in air. Morale to the story check your equipment before renting or ask for some kind of rental credit because they rent subpar equipment.
THOMAS RTammy went above and beyond and I am greatful for her help Thank you again Tammy
brenda b | First Impressionsi shall return!!!
jim a | Overall ExperienceMs Tammy is awesome 5 star's in Spartanburg SC
Maria M | First ImpressionsThe lady named Emily was very friendly and was easy to work with
Shelley C | First ImpressionsTammy was the best. I have worked with her several times in the past few months.
Kasey S | Overall ExperienceThe whole staff was very friendly and welcoming. We had to evacuate during the hurricane and had to move to the Inman area. So we greatly appreciate everyone here at this location. They really are great people.
JACOB B | Overall ExperienceStaff was very accommodating-after the first unit that they showed me, the ceiling was coming in, they moved me to another unit(Someone was sleeping in there)-They cleaned it out and I put my stuff in there. Very helpful staff. Highly recommend this storage facility
Michael G | Overall ExperienceI did not like not being able to receive a mailed monthly statement.
Madonna C | Overall ExperienceThe outside storage units was not clean mice and rat droppings. I will never storage again. It was bad I am very disappointed with U-haul.🤨😒🫤☹️😱😤🤬
Pamela T | First ImpressionsThe staff in Spartanburg was very and professional. Even with the Wi Fi and internet being down causing me to wait a while, they handled everything well especially Cudos to Ashley
JAMES J | Overall ExperienceI don’t like the way of being charged
KINYARDA T | Overall ExperienceWe have had 2 units for the past 2plus years now. We was able to finally downsize to just one unit. This facility has by far been the best place to use for storage. It’s clean and well maintained. And we never once saw any type of bugs and damage to our property. Thank you so much. Joe
JOSEPH B | Overall ExperienceGREAT STAFF!
Alton N | Overall ExperienceThe movement experience was perfectly fine I just had to go to the front desk to get a lock for the unit other than that it was great. But the U-Haul truck I think I was overcharged.
SHAQUANNA S | Online Move Inowner and one other person on duty. Had a very long line waiting for service. He really needed another person checking in. One person was handling vehicles in and out . Totally overworked, but did a great job. For a place as huge as this , there should be a much bigger staff.
James M | First ImpressionsOnly average as I have reserved a larger unit in advance and when I arrived the facility did not have one. Then they arranged to give me two smaller ones directly opposite each other, but one of them still had items in it even though it was unlocked. So ended up with one unit on the first floor and one unit on the 2nd floor. - Not convenient and made the unload time much longer and will make the move out time longer when the time to move into a house arrives.
James S | First ImpressionsWhack asf!
benjamin j | Overall ExperienceSuch a horrible experience...
benjamin j | Online Move InI appreciate all you all done thanks.
Randy e | Overall ExperienceMy name is Elise Clark not Nolan Clark
Nolan C | Overall ExperienceI love U-Haul and I would have stayed if it was a little cheaper but the facilities and staff are amazing I would highly recommend them
angie p | Overall ExperienceGreat place
DAVID K | Overall ExperienceIt could not have been a better, more efficient process to get a storage and a truck.
Robert P | Online Move InSo thankful for Paris! Very helpful and a problem solver. Personable and helpful in our move in to the storage facility! Thank you again Paris!
Douglas f | First ImpressionsEven though I needed the storage unit for a very short time, the experience went nice and smooth. Everyone was super friendly and helpful. I would definitely use them again.
Donna F | Overall ExperienceEverything good
Kimberly P | First ImpressionsWonderful place
lisa w | Overall ExperienceAwesome experience
Arthur g | Overall ExperienceEasy experience
Jennifer F | Overall ExperienceThe staff was very helpful and informative
steve j | First ImpressionsI'm enjoying doing business with you
james e | First ImpressionsPerfect location and staff
lisa w | First ImpressionsGreat staff!
Stephen S | Overall ExperienceWe went to another storage facility first. The monthly amount was 1/3rd the price. There was a gate that didn't work properly and it was hard to access the unit. Not a good experience. The experience here at uhaul was much better.
Jonathan S | Online Move InI've had a bad experience with storage places in the past. Where I lost furniture and this time around uHaul thank you, I didn't lose furniture. This time around
PireMaurice M | Overall ExperienceNone
Joseline T | Online Move InGreat place and Service.
Sherelle B | First ImpressionsThe facility is huge and overwhelming! I went to the office and Briar was exceptional! When I pulled around to the bay he appeared, showed me where to pull in and where to enter my code. Great customer service!!
Joy W | Online Move InExcellent customer service I need help changing storage unit show me the right for me thx
Nanette W | Overall ExperienceThank You!!
Nanette W | First ImpressionsMy storage unit got broken into. Spartanburg police department notified me instead of the storage facility. I was NEVER compensated by uhaul. Outside debris, Cobb webs, looks of rat droppings was inside my unit when I moved out. I took pictures to show how un-maintained it was. Supposedly, there is an alert when your door open and closes, I never received an alert. Unless you want your stuff broken into, then use this facility. I tried renting a pickup truck or cargo van, and the guy Corbin/Corbin (?) was no help. No good customer service. He told me the nearest place that MIGHT have something was in Greer! I rented a uhaul cargo van from the facility in Boiling Springs the second I walked out of the door from talking to him! How do you not physically call or check in the system to see this information instead of giving a customer, “sorry you’re outta luck and there’s nothing more I can do for you”??? Smh. Overall, my experience with this uhaul facility has never been a good one. The people aren’t very friendly, & they don’t try to do no more than what they’re doing. I understand customer service is stressful, but please hire people with better personalities and people that’s just looking for a check.
jazzmine h | Overall ExperienceI can't say enough good things about the crew at U-Haul on International Road in Spartanburg... from the moment I arrived Coby, Tammy & Ashley went above and beyond to accommodate and help me through my moving experience. They cared, made me feel like family and helped me in so many ways, I'll never forget and will remain forever grateful. Thank you With Great Respect, Nancy Magner 407-437-2009
Nancy M | Overall ExperienceThe gentleman at u Haul in spartanburg sc. Was extremely helpful. I would recommend my friends to go there
Vercinia V | First ImpressionsTammy was extraordinarily helpful; walked me around and walked me through the process of moving in and navigating the building.
pene t | First ImpressionsWill let you know
David B | First ImpressionsI loved how clean and maintained they were Mr Charles and Tammy was a Hugh help
ANGELIA P | Overall ExperiencePeople working was rude to me .
Margaret T | Overall ExperienceExtremely helpful staff!
Madonna C | First ImpressionsMY DAUGHTER WAS UP THERE PICKING UP BOXES, AND SHE WAS ABLE TO RENT US A STORAGE UNIT. FIRST MONTH FREE!! I DO STILL NEED BOOK BOXES, LET ME KNOW IF YOU GET SOME IN - GARY YOUTSEY 864-208-6208, GARY_YOUTSEY@MSN.COM
Gary Y | First ImpressionsThis was so great! We had to return a truck and trailer and fill a couple storage units. It was so nice to be able to do everything in one place. The service was great and the people were so friendly and accommodating.
nita b | Online Move InGood customer service.
libby o | First ImpressionsEverything was great Charles was a hugh help
ANGELIA P | First ImpressionsBriar at the facility was very friendly and helpful and made me so comfortable in my move out and truck rental needs. The customer service is extra super cooperative. I recommend this facility to all my friends and needy.
Ashok G | Overall ExperienceOutstanding
wayne p | First ImpressionsI reserved a 10x10 unit but when I got there there were none left so he upgraded me to a 8x26 box truck unit for the same price
David M | First ImpressionsPlease contact me ASAP, Debra Cohen, 864-497-6173 I have questions about U-Haul Specials I have questions about pricing Thanks
debra c | Overall ExperienceTammy was extremely helpful and went above and beyond for us! We appreciated the excellent customer service she and the staff provided.
Kyle A | First ImpressionsI've used this location before. Super nice.
Kristen W | Online Move InTammy is a wonderful lady!
Robert G | Overall ExperienceThe staff were amazing and very helpful and kind they had Excellent Customer Service Skills and were able to multi task answering the phones and taking care of the customer in the store
Virginia R | Overall ExperienceAll supplies you need for hauling & storage. Great customer service, Thanks!
debra c | First ImpressionsLove the attendant she were very nice
bennie j | First ImpressionsCoby and ricki were so helpful
Tifani p | Overall ExperienceExperience was good. Everytime I unlocked the lock on my 5X5 an alarm went off. Not sure why that happened.
Susan P | First ImpressionsVery helpful staff
carl h | First ImpressionsRicki at U-Haul on International was a wonderful help and great and friendly to me. Great customer service. This where we turned in truck and dolly.
wemdy c | First ImpressionsThank you Ricki for being so kind and accommodating.
Laura M | Overall ExperienceStaff was extremely helpful. Great service!
Thomas M | Overall ExperienceTammy was very helpful, renting my storage unit was a breeze.
Sharon B | First ImpressionsStaff was excellent
marl p | Overall ExperienceKeep up the kind attitude friendly welcome , may God continue to Bless you and your family's Happy NEW YEAR'S
Lizzie S | Overall ExperienceMerry Christmas!🤶🏽 I’m very please with the services from you. Thank you very much. Great customer service 🏆#1👍🏾 You will be referred to others by me.. Keep up the Good Work and may God Bless you into the New Year!!🌟
Vida T | Overall ExperienceReason for this rating: We paid for climate controlled area, furniture was in there for 1.5 years. There was no humidity control on first floor, unknown to us, and all our stuff was full of mold. U-Haul got our furniture cleaned by Serv Pro, they did an excellent job, but some stuff was unsalvageable. Serv Pro filed a claim for us, we are getting reimbursed for some, but not all of the items. (They prorate the age of the items). The whole thing was a bit of a hassle, during a moving situation. But Ricky, the new manager at U-Haul was very helpful. I would make sure that you are getting a fully climate controlled space.
Elizabeth O | Overall ExperienceThe lighting in the bathrooms especially in the women’s restroom was dim almost dark. Thanks Joe
JOSEPH B | First ImpressionsVery pleasant to work with the personal
DENIS Y | First ImpressionsThe two woman were extremely professional, courteous, friendly and helpful.
marl p | First ImpressionsRikki did a great job and over came obstacles related to the rental process. Well trained and very friendly
AUSTIN R | Overall ExperienceThe old manager, Hawk was awesome. He had some of the best customer service I have ever seen. Knew every customer by name and took a real interest them. The knew manager, do not know her name, is rude and unsocialable. Could not even be bothered to leave her office when I had an issue. I closed my unit and moved it to another facility.
Travis B | Overall ExperienceI’ve always used UHaul. But this time was not so good. They are trying to overcharge me and I’ve already been out. I feel like I’m being manipulated and I will not pay for a unit when I have already moved out.
yvonia w | Overall ExperienceGreat experience friendly staff will recommend to friends
CHARLES O | First ImpressionsAmazing personal and Very sparkly clean. Friendly workers ready to assist you any time during business hours. Ricki Is amazing and quick on helping with needs. I recommend to get storage. Better to get storage where is protected and clean. Then resolving issues somewhere else and losing your stuff. Also carts are always available and very easy assess to your storage unit. Fresh smell doesn't stink like some other companies storage I been through. I had a lot of bad experiences. It's kind couple buck more but it's worth the cost of clean unit without problems.
Olga P | Overall ExperienceStaff helpful and patient!
Sally H | Overall ExperienceI love the costumer service very nice helpful and most definitely prompt.. no long wait at all
Ashonda J | First ImpressionsQuick customer service & staff was always knowledgeable & friendly. Staff always put us an ease when we arrived & realized we didn’t have a big enough unit! We will highly recommend U-Haul to our family & friends 👍🏻
Betty T | Overall ExperienceHave dealt with U-Haul storage facilities in Spartanburg and Charleston, SC. At both locations, used storage and vehicle rentals. EVERYTHING was in good shape, clean, and secure. No issues at all. Hope I am NEVER moving again - but, if I do, I WILL use U-Haul.
Andy M | Overall ExperienceDidn’t get 24hr access and wasted time and money. The GM Ricky told me I would have 24 hour access so when I came back after 10 PM with two trucks full of stuff I could not get in. I tried to call the emergency number I left several messages and she never called me back. I had to takeoff of work my kids were late to school and I lost out on a lot of money and time not happy
Wayne W | First ImpressionsParis helped with everything I need. Staff was helpful
Olga P | First ImpressionsNicest storage facility I have ever used!
Pamela C | Overall ExperienceThe only thing was that when we move out we found out that so of the furniture had mold on it.for it to be climate control.
Randy B | Overall ExperienceKyle Christian went above and beyond to help me.
Theresa K | First ImpressionsThe staff was very helpful and friendly. A much better experience than our other in one in saco maine where the manger was rude and condescending.
Michelle S | First ImpressionsHawk Hawkins the GM was so helpful and his stuff are the absolute the best highly recommended hands down
Sherwood P | First ImpressionsGreat staff that is very professional and informative. Very spacious facility with plenty of loading carts and other equipment needed for moving.
Stefan P | First ImpressionsThe day I moved in I was very tired. Long day driving the day before. I was feeling kind of cranky. If it wasn't for the two gentlemen working that day, my day would have been a whole lot worse!! I really wish I got their names!! They had me smiling and laughing within a few minutes!! I have nothing bad to say about these two guys except to keep up the Great work!! Thanks to them, I will definitely use this store again!! Keep up the good work!!👍👍👍
Bernhard P | First ImpressionsGreat place to rent & the staff is awesome.
Michelle L | Overall ExperienceOne of our units had water damage. All of our contents were destroyed with mold, mildew and odor, approximately $20 000.00 cost of 8 price dining room set, 2 living room sets, , 3 sectional wall unit, bookcase, 2 bedroom sets queen and twin including dressers, nightstand and mattresses, leather briefcases, several baseball caps, important documents, garden bench,?plant starts, antique sewing machine, 4i0 inch smart TV, clothing items etc almost everything that we owned is unusable. We filed a claim in March 2022 , it is almost August 2022 it still has not been finalized. There has been a lack of communication with the insurance company. This matter needs to be resolved immediately. We are very disappointed for the lack of communication and professionalism in resolving our claim.
Tracey M | Overall ExperienceThe staff at this facility is very knowledgeable and helpful. My experience was great. Thank you U Haul for giving me a great rental and experience! I love the automated system. I will definitely recommend this facility to everyone!!!! I don’t know what your paying the manager, but it’s not enough!!!! THANK YOU U HAUL . I will using this facility again!!!!
JEFFREY W | Overall ExperienceI would like to give a shout out to the young lady at the desk, and the man cleaning and processing returns. Both were very professional and accommodating. It's good to see professionalism and people taking pride in Thier work.
David J | First ImpressionsHawk was awesome. Pleasant demeanor and knowledgeable.
Maria S | Overall ExperienceGood but expensive
BEN S | Overall ExperienceThe staff is really friendly and helpful
Renato L | First ImpressionsHawk and staff were awesome
Michael A | First ImpressionsHawk is awesome!
TERRY S | First ImpressionsThe general manager and the staff was a pleasure to work with.
DAVID L | Overall ExperienceEverything went smooth and everyone was helpful answering questions.
james b | Online Move InHawk and his staff are amazing! Was not very happy with uhaul from the start of the move from Arizona. U-move boxes were a huge hassle from start to finish. Hawk and his staff made up some ground in our opinion of Uhaul in General.
Travis B | First ImpressionsExcellent service
Nanette W | Overall ExperienceHawk Hawkins and his team were fantastic.
Scott E | First ImpressionsMr. Hawks is a excellent manager and his staff always helpful thank you
Nanette W | First ImpressionsNot clear to a new customer where to access building
James S | Online Move InStaff has always been helpful and friendly. Eager to accommodate our wishes and to work out any issues.
Joseph F | Overall ExperienceGreat place to store you items, awesome experience all the way around.
Nicholas D | Overall ExperienceI had one issue with my storage unit being broke into. I went to the office to have them pull the video only to find out the my unit was not in sight of the cameras.
JoAnn M | Overall ExperienceMr Hawkins the manager is a great guy. He and his staff went out of their way to help me with any problems that arose. this man needs a raise!
Nolan C | Overall ExperienceGreat friendly staff
Christopher J | First ImpressionsMove in was extremely smooth and easy. Location is amazingly huge, clean and has everything needed for moving in one place. I was very impressed. One issue… Our unit number does not appear on the map of the facility. #343 Even the staff was surprised. You need to correct the map. Even so, staff member led us to the unit so was not a problem.
STEPHEN N | First ImpressionsGood soup
Benjamin W | First ImpressionsIf I need to store anything again, I will definitely go back to this u-haul. Never had any problems! Never worried about my belongings while in storage!
Frances W | Overall ExperienceManager is awesome!
Ryan S | Overall ExperienceGot my needs perfectly, and included a few month of rental. It took an extra month, to get everything moved, so this worked out perfectly.
Arthur C | Overall ExperienceThe storage facility was awesome. I never had any problems that the personnel there couldn’t take care of. Renting a truck from them is a little more difficult, however, Hawk Hawkins is awesome! He takes care of wverything.
James T | Overall ExperienceUnits are advertised online as "Interior 2nd Floor Street Level". Units are NOT street level.
Matthew S | Online Move InHighly recommend this site. They are a one stop shop for all my needs.
jimmy s | First ImpressionsWe were shocked with the fantastic facility. Moving is not necessarily a fun activity. We were prepared for a horrible day of moving into the storage facility. What you have provided at 1500 International Drive, is TOPNOTCH!!!!!
Anne P | First ImpressionsGreat place, friendly staff. No problems or issues
Craig M | Overall ExperienceStaff was very knowledgeable and friendly!
wallace g | First ImpressionsThe General Manager there is awesome. Outstanding customer service and patience.
Kendall S | First ImpressionsHawk and his crew are doing a fantastic job! They have turned my less than pleasant move into a successful job.
Andreas t | First ImpressionsI use this company all the time and had never had a hard time
EDIE C | First ImpressionsThe facility was super clean and the staff were very friendly and helpful! I got a smaller storage unit thinking that I could fit everything in it but when I realized I couldn’t, they got me switched over to a larger unit hassle free! Also, the complimentary carts they had in the unit were super convenient for moving things from the truck to the units. Definitely recommend !!!
Sarah A | First ImpressionsAbsolutely great experience all the way around !
SHAWNTEA N | First ImpressionsDealing with Hawk was a pleasure.
donald g | Overall ExperienceExcellent service thx
Nanette W | First ImpressionsUHAUL customer service is way below standards. No one answers the phone, there's no place online to handle my issue. This is in no way a reflection on Steve August or his staff. They just don't have enough people. They iare expected to be in the office handling walk-ins and answering the phone, but they also need to show new customers their units and go over the rules and regulations etc. Problem is there is only one person scheduled to handle all of that. UHAUL needs to hire more staff to take care of customers needs in a timely effecient manner. When someone did answer the phone, they were friendly, polite and knowledgeable and took care of my issues.
Laura L | Overall ExperienceCustomer service is not good!!!
BRAMLIN S | Overall ExperienceI would totally 💯 use and recommend this store to anyone looking. Management to customer service was patient and very helpful. Thank you 😊
Michelle D | Overall ExperienceA error was made by the facility which caused me to not have access to my unit once. I attempted to resolve the situation politely by explaining my encounter with the company to the manager . The manager responded by being very unprofessional and rude during our call while knowing they were at fault for the situation. I personally would not recommend them to anyone due to the lack of professionalism and customer service I experienced during that time.
Najayyiah L | Overall ExperiencePleased with the service, the facility and helpfulness of front desk team. Upgraded our original online selection to a bigger unit without any hesitationsor issues.
MICHAEL F | First ImpressionsFirst I would like to thank Steven August for answering his cell phone while on the road, on vacation. If not for Steven taking control and handling my issue I wouldn’t know that U-Haul made a mistake with our storage unit. So thank you 🙏🏽 Steven August and for you I will remain a customer and refer your U-Haul. Happy Thanksgiving
Michelle D | First ImpressionsSteve, the manager, is the reason I stayed as long as I did. Really good dude!
Christopher F | Overall ExperienceThe staff was courteous. The facility had continuous issues with unlit alarms and access after office hours. The final straw was the night of Nov. 7th I had professional movers come to finish packing for our move to Utah and was unsuccessful gaining access to the building. The movers had to go, so I was forced to finish my move with a rental trailer cost and an additional months rent on my storage unit because it renewed on the 9th. The person who was in charge, Steve, acknowledged the problem with access to the building and apologized for the inconvenience but UHaul corporate does not assist with discounts..
JESSE G | Overall ExperienceInsect and mice issue in storage unit. Several items damaged. Moisture problem as well. Mold on furniture after only 8 months.
donald c | Overall ExperienceI was not able to access my storage space after office hours and it almost cost me a job! The staff didn’t really care that the lock code didn’t work! I canceled because of it!
Terrell S | Overall ExperienceEverything was good thank you!
MICHAELWAYNE S | Overall ExperienceThe general manager was very helpful.
Joseph L | First ImpressionsOnly one thing stands out that needs a fix. The staff is great but you are understaffed. There should be a minimum of 2 people there ALL the time. It is not right to expect ONE person to do this job, can not be done. Steve August is the best. Like most places today they understaff their business. Uhaul, be different than the rest hire more staff.
Richard M | Overall ExperienceThe store worker was very nice and informative and he showed us where our unit was explained how to properly lock and secure our unit He had a pleasant welcoming attitude the whole process was quick the building was clean the elevator was clean the location is perfect area right off the highway it’s the best experience I ever had
Virginia R | First ImpressionsThe location was convenient, and easily accessible. I got locked out of the unit with no real notice. Management would not return emails requesting help. The storage unit leaked water on my belongings, ruining a few pieces of furniture, and there was no attempt to make it right. I get opting out of the insurance, but not even an apology or attempt to fix the unit. It was as if I should have known that was a risk of renting a storage unit. I would not recommend.
Brett R | Overall Experiencestorages were extremely dirty, full of spider webs and spiders, had to sweep it out and spray before I could put anything in it
Michelle W | First ImpressionsLove, love, love the climate control storage units. Staff friendly and helpful. The only needed is better layout of numbers to guide you to the right place. It is a bit confusing upstairs on the second floor in finding your unit. Love the convenience of being able to drive truck inside to load/unload if raining. A++++
Rebecca S | First ImpressionsNone
Ronnie S | First ImpressionsGreat experience and staff and facility.
Richard M | First ImpressionsGood
terry k | Overall ExperienceGreat experience. I would use them again.
Grace T | Overall ExperienceThe manager I met was super friendly and very helpful. I would recommend this place to any of my friends and family
Jason M | First ImpressionsDaniel was the representative that checked me in and played a video game the entire time while briefly informing me of the most important things I should check. An I now have to pay the price.
Nereatha T | First ImpressionsThe side entrance in and out of the place to get your items moved is absolutely insane! You have to have door stops to hold the door open so it won’t close on you. Not access friendly at all.
Teressa C | Overall ExperienceNo Negatives. Bill
William P | Overall ExperienceGood
Katherine C | Overall ExperienceExelent service
Katherine C | First ImpressionsI have no complain about service..
CURTISS L | First ImpressionsExcellent experience!
Ryan S | Overall ExperienceThe employees were super nice. When the facility is finished it should be better. Access is clumsy.
Leilei W | First ImpressionsVery friendly customer service! Love the location and the indoor facility!
Teressa C | First ImpressionsOne thing I would recommend as far as the facility. They offer you a free storage, doesn't mean we don't deserve to have it clean and presented well. One young lady, could of had a better attitude.
Barbara T | Overall ExperienceI would never rent from there again. My building was broken into and my merchandise was stolen. It was the worst experience I ever had.
Jan J | Overall ExperienceGreat employee
Lakista A | First ImpressionsSteve really went out of his way to make my storage renting experiance excellent. The one free month of storage is quite a bonus too!
Alexander W | First ImpressionsGreat bunch of guys. I'm glad they made me smile after moving 2200miles.
Panchitta C | First ImpressionsMy only issue was because my unit was burglarized. The outdoor units were new and in the process of being secured with cameras. The manager,Steve, was awesome!!! He totally took care of me. Thanks!
Christopher F | Overall Experience