Customer Reviews for U-Haul Moving & Storage of Oak Hill

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Oak Hill

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Craig P. on

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This location has the best staff.

Nancy S. on

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Very helpful and nice folks to work with.

junius T. on

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No comment at this time. I could not ask for any better service they were knowledgeable of there job friendly and respectfully. They made you felt welcome.

Alexis M. on

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I filled the truck with gas until it stopped and couldnt pump no more, the gentlemen there said he was charging me a fuel charge i have a receipt stating $40.65 for the fuel. I have started an investigation with my bank. Its not my fault the needle dint go last the F. It stopped and wouldnt take more gas. Not only was my reservation changed location at the last minute now they want to over charge me and couldnt even work with me fkr the extra miles i had to go to pick up the truck. Horrible customer service.

Ahias P. on

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Customer did not leave a comment.

Craig P. on

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This is probably the best uhaual location.

SHANNON T. on

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Derriel C. on

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Stop trying run people card two times

victoria C. on

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Craig P. on

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Friendly staff.

Dominic K. on

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ORLANDO B. on

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The only situation I had with the break-in on May/2019 management didn't take the correct action to secure the area to protect customer belongings. That side of the facility is not secured at night.

Luv D. on

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Rickey S. on

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Forgot who the young lady's name that assisted me but she had excellent customer service. She made the entire transaction smooth and easy. The equipment was perfect.

Michelle S. on

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Marlon G. on

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Nice place

Lucas V. on

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REAUCHEAN S. on

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Great customer service!!

Jeffery J. on

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James S. on

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Nothing I can think of. It was a very positive experience from start to finish!

Jaquita B. on

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Staff was great and efficient. Van was very clean! Thanks

NICOLE J. on

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Storage needs were met and will use them again if ever needed

Jodi Y. on

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Customer service was excellent and location was convenient and accessible. I will highly recommend and return for business..Kudos

Chameka J. on

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Staff was friendly and helpful

Susan A. on

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Great management team here. Always willing to go the extra mile to help and always greets customer courteously. Even helped me with another store rental when i was having trouble reaching them.

Erin C. on

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Raquel G. on

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Sharon K. on

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I will come back again if needed

Aneesah T. on

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Not sure the young man name but he was wonderful and very delightful. I'm very glad I rented from here almost experience.

ROBIN M. on

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I wouldn’t recommend UHaul for the fact that your prices are higher than most and your climate control is way to hot while moving out I got over heated had a heat stroke had to wait 4 days to return

Shaniqua B. on

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The truck was extremely clean and drove great! Made my move easier.

Iris T. on

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selena w. on

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Make sure you get your contact prices in writing. Had a difficult time being treated fairly when they were the ones that made an error in the beginning.

Harold L. on

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Yes your customer service sucks would you call the 800 number.they can't really help you they can only just tell you that they can't really help you. They refer you to the person at that site which isn't there and you're trying to use the online app then why are they there why is that customer 800 number there. I keep asking you for a time for drop off only to charge you for another day if you didn't know any better. It's rented for a 24-hour. but even if you tell him you're going to deliver earlier they still want to charge you for third day if you go over the time you're supposed to drop it off, blaming it on a computer program they can't do anything. Then why are they there . I guess they figure they'll get enough dumb people that will just give in and get charged.. overall experience I'd call it a zero out of five. Experience of people at the site where you go to pick it up they have no procedure or etiquette if it's getting to be closing time I don't have a clue what to do other than to say the computer shut off but give no customers any answers to resolve their rental needs.

CHRISTINA K. on

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Marquita A. on

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Lauren B. on

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N/A

marquis T. on

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The young lady who assisted me was AMAZING ! GIVE RAISE !!

Joseph S. on

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Clean and Friendly.

kristina F. on

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The checkout was painless. The chart was in excellent condition and the facility was easy to get to.

Melissa L. on

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In the event a phone dies, what is the back up plan? Work on it!

Brittany W. on

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Craigs P. on

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Friendly staff.

Bridgett S. on

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Not friendly

Karen M. on

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Carlos G. on

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Great

Cortney B. on

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The owners were very professional. Quick, easy check in and out! Thank you

tracy W. on

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RANDOLPH H. on

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Michael B. on

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Keep up the great work

Latroy H. on

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The chat experience I had beforehand was some of the worse customer service I EVER experienced

Sara S. on

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Start minimum time at 5 hours

fred C. on

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Jonathan H. on

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Edward was really helpful and reassuring through the process. You have great people on staff.

Arismendy U. on

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MICHELLE F. on

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Very clean and secure.

URI W. on

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The owner was very polite and courteous. Property was clean.....

Edward P. on

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Michael T. on

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LOUGLENER B. on

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First my location was changed to this one and pick up time was changed. I had to wait 30 mins to get my rental passed the time that yawl changed it two And the guy that check me out had poor customer service skills. He was very short with me. When i asked him to extend my time due i had to wait on him. He gonna tell me that somebody else had my rental after me.. Like i give a fuck.. To my knowledge the 19.99 was for 24hrs and on the site it ask me to estimate the time of for my rental. Also when i got the truck loaded the check tire monitoring system light came on and the truck drove tlike it need maintenance asap! I have used uhaul for decades and this experience let me know i need to look into usibg a different company. ??????????????

susan A. on

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John H. on

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people were very friendly helpful

Paige R. on

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Albert H. on

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courtney v. on

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All 3 of the staff memebers were awesome! They each individually assisted me with something to make the process smooth. Great job at this location. 2 thumbs up to Monikka and her staff.

dion M. on

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Booking

Wendy L. on

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Very good experience. Staff is great. Thanks!

Rodney W. on

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ciara K. on

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Everything thing was easy, fast and convenient!!! One of the best locations I’ve ever rented from! Great staff!!

Belinda F. on

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EVERYTHING WAS GOOD GREAT JOB

Britni G. on

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Really friendly staff! Very informative.

Jerry C. on

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Test drive your trucks, steering on my truck would wonder. Fighting the steering on the whole trip, front end needs to be checked

Meyasha P. on

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I went last minute and they was fast and convenient

carlos M. on

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rhett A. on

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Vehicle had prior user trash in it. Also, inventory of available rentals at this location was very limited, several vehicles out of service.

Lisa P. on

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The customer service was excellent the truck was just horrible

rashell L. on

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BERNICE A. on

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Everything was Awsome! Speedy and accurate service with a smile! I felt like family ??

Doneil W. on

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Amber S. on

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Miles j. on

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Ii did not move out. I wasnt allowed to get my thing per Rachel. I was sent a email 1/8 unit was sold at auction.

Rick H. on

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We had to get our stuff out of the storage they lock the gate at 8:pm I live in Dublin Georgia, drove to Jacksonville to the storage I was rush the storage room had no light didn't get all my stuff

Ted R. on

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more folks on staff

nate j. on

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I received excellent service at this location.

Marshonne D. on

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willie P. on

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Excellent customer service.

Latoya S. on

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Nothing ms. Sheena was awesome

wanda R. on

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Recheck and recheck to make sure knives are not left in the vehicle

Ted R. on

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make sure the EQUIPMENT, is at the same place of RENTAL.

Ariel W. on

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The truck was ready for me and the storage area I purchased was nice and large enough for my items for temp storage.

Cynthia B. on

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Nice clean facility and was ready when I arrived

Theron H. on

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Very personable staff. I appreciated the prompt service especially since we made a furniture purchase up the road and they had the exact trailer to accomodate us.

Raheemah N. on

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U-haul itself was great but your contracted moving service was unspeakably horrible. To improve your service get another contract with a better company...PLEASE!!!

Russell H. on

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PAULA H. on

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We had a few bumps in the road to start off with , the manager immediately stepped in clarified everything and went above and beyond to ensure we got exactly what we needed . Excellent cust serv

Gregory R. on

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Edward G. on

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Quick and easy. Thank you. Stfc was awesome

Darlean J. on

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latisha L. on

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Everything was ok until the end I was replacing my gas and when I was finished the truck would not start I was stuck at the gas station for at least 30 minutes called roadside assistance on hold forever the office told me there nothing they could do until I talked to them after a while the truck started and I wasnon my way still was charged full price and was told they would report what happened that really didn't make me feel good.

Yolanda B. on

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Great service

Wilma E. on

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Everyone was friendly. Well secured. Clean.

Jamie R. on

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Tiffany D. on

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Willie J. on

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Good customer service

Ginger M. on

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Worst customer service I have ever experienced at Uhaul. Not to mention my reservation was at 7am and the worker didn’t get there until 7:10 and wasn’t ready to serve us until 7:15 and didn’t leave with the van until 730. I will be contacting corporate.

Cathy M. on

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Your online and telephone reservation process is HORRIBLE!!! I use U-Haul a few times a year and have never had as much trouble as I did this time! To be told I have a cargo van reserved and at a particular location only to be called and told that's not so is COMPLETELY UNACCEPTABLE!!! This happened to me twice when needing a cargo van this time. That is NOT how you treat people and how to conduct business. This caused a great deal of stress and was an enormous inconvenience! Shame on you for doing that to people!

elliot W. on

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Great job

Myra A. on

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The staff was very helpful when I first rented the moving truck and the storage unit. When I went to retrieve my belongings the young man on duty was quick to bring me my final paperwork. Thank you

Kelly M. on

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Raheemah N. on

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A really great place for storing your household goods, however, the units had no lighting. It was very difficult to see at night.

Raheemah N. on

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Please install lights for the interior of the units so you can see in the dark.

Alicia S. on

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The unit that I pre reserved was given away. Therefore I had to get 2 units which are on 2 separate floors and more than I planned to spend each month. I was very upset with my experience.

Katina C. on

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I wanted to take a few minutes to tell you about my experience with my last move from Uhaul. Quashon Gridine was great at helping me returning the 10 ft truck i rented. He even went out of his way to call me to see if I needed the truck for a few more hours. Also, he was the only clerk at that location and it was a busy day. 4/5 other customers waiting for simple tasks to be done and he was the only employee!. Very bad employee scheduling if you ask me. When you move, things are already stressful enough and to wait an extra 30 to 45 minutes to just to pick - up your rented truck and/or return them adds more stress to that day. To put customers and one single employee in the hot seat is terrible manager scheduling. It made the move more inconvenient. I give Quashon 10 stars and a raise to manager position. He was friendly, and his communication was great while he was running all over the place assisting 3 other customers!!!. Not including me and another customer to pay a bill!. We are in the age of technology and we should be able to use our smartphones for simple tasks, (ie) bill pay, checking in and returning etc! When I called the Cust Serv # on the wall they hung up on me and said sorry was having technical problems.. Really? It consists of having difficulty obtaining a storage through Uhaul and couldn't get the code to enter the storage facility. I went online to sign docs and get code but wouldn't allow me to sign it. When I called to get the storage unit, I wasn't briefed on the extra steps that had to be taken to get code and card to get me in. I had to get a ride from a friend to drive me to the Blanding location. Apparently that is the only place that can set it up and generate a keycard. I thought I could just go online when i arrived and set it up. Had to call customer service from gate to find this out after 3 phone calls. Very exhausting and inconvenient after moving out of my apartment on the 2nd floor to first floor into the Uhaul truck. If I didn't have someone helping me to drive me to the Blanding Blvd location, I would have had to drive the Uhaul truck and waste more gas and mileage on that it that was loaded. Makes zero sense. It needs to be clarified during the reserving of the trucks and/or make it user friendly on the online app so everything can be set up then. To stop for 2 hours while the clock is ticking to return the trucks is counter - productive. Please get more help at that location!!!!

CRAIG P. on

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william W. on

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KENNETH W. on

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Very Very Good Experience Thank You .

carmen P. on

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tatiana e. on

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😀😀😀

tomasina M. on

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I was never contacted about final bill. I paid with cash and each time I spoke to someone I explained that I don't keep over 20.00 in checking for fear of scammers. My card was billed for 383.00 which cause a fraud alert phone call. I explained this was not an authorized purchase. That caused a snowball affect with all authorized purchase declining. I didn't refuse to pay. I didn't have a way to get to the office. Half of my belongings are stored on site. Why bill some one card without their approval. Better communication Please.

D'Mrtri B. on

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The staff was courteous and helpful. Initially I requested a different location, but they didn't have the cargo van that I needed and referred me to this one that was just as convenient as the other. My vehicle was ready when I arrived. I completed the check-in process to reduce time in processing my pick-up. I was not as well as I thought and when I arrived at home I was not able to do anything that evening and most of the next day that I moving items. I had to leave to go out of town the evening of returning the vehicle. I had to extend the return day. They told me no problem. I was so glad because I ended up not returning the van 3;days later. I don't have any complaints. I also want to commend Uhaul for hiring young people. They were just as professional as the older employees.

Wilma E. on

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Very polite & friendly staff.

Jason P. on

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I rent a lot of trucks for business purposes and this by far was the most helpful and friendly U-haul dealership I've ever rented from. Manager and his team were most helpful and accommodated my every need with this rental.Thank you..

carla R. on

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Gregory N. on

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ANTONIO K. on

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chanier J. on

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Anita H. on

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Very helpful staff, even called when I forgot my iPad in the truck! So appreciated the integrity

candace R. on

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Vivian F. on

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KAMEKO E. on

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The young man who helped me (Quantavious, I believe was his name) was extremely helpful and professional. He made my check process out very easy!

Yorlanda B. on

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I didn't make it at that location described up above. ( which i needed to be). Miami Uhual didn't have my rental truck for that day ( which reservations was made a week ahead of time.

Tanya M. on

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Excellent staff and polite and knowledgeable. Thanks for your help.

micheal B. on

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Have been using that facility off and on for many years. And have not had any problems, the staff is very friendly and helpful, will use it again if need.

Blake P. on

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My property was stolen while I was out of town. I was noticed 3 days prior the break in. When finally notified I asked if the rest of my property was secured 2 4 wheelers worth 5000 u let them get sto

Louis G. on

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Cordial and professinal staff, clean facilities. Would recommend.

Cynthia A. on

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Good job

debra m. on

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Your employees and their customer service is great. I pray continued Success, Grace & Mercy over your business and you all. Thx Blessings!

TOM B. on

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good experience

Stanley S. on

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the staff are so helpful