Customer Reviews for U-Haul Moving & Storage of Oak Hill

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Oak Hill

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STEVEN M. | First Impressions |
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Eduardo was so friendly and informative. He really went above and beyond to give us the best experience. Will definitely be using this location in the future!

LaShanna H.
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Nothing. Everything was perfect at this location. I will rent here again when needed in the near future.

Christopher I. | Overall Experience |
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Customer did not leave a comment.

WHITNEY S.
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Customer did not leave a comment.

Terry S.
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Not sure what you can do but this location is very inconvenient to get to,location-wise.

Brian E.
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Patrick Calhoun was very efficient and polite, even at 7am.... Maybe this location could offer a bit more space to turn around the larger trucks?

WILLIAM J.
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Customer did not leave a comment.

CHARLES B. | First Impressions |
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The young woman in the office who helped me get the right size unit was very cheerful, nice and very helpful.

Patricia S.
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Customer did not leave a comment.

BETH H.
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Customer did not leave a comment.

Jennifer C.
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I had no idea that I would need approval for my rental request until I arrived at the location upon my reserved time. I was using the app and only then was I notified that I needed to provide a contact for verification. I just moved to a new state/city and I only know 1 person. She wasn't available to answer the call for verification. I couldn't take a picture of my lease because I didn't have it with me but I had an electronic version that I could have uploaded if that was an option, but it wasn't. Fortunately the manager was very helpful and courteous and was able to assist me with the rental. If the office had been closed it would have been a disaster. I should have been approved or notified that approval was required prior to the reservation time.

VALARIE K.
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Customer did not leave a comment.

DEVIN S.
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Edward was fantastic. UHaul gained a life long customer from my experience at this location. Screw all those blue companies. Orange is the way to go! WOO

Delmar E. | Overall Experience |
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U-Haul Moving & Storage Of Oak Hill has wonderful staff members and excellent customer service.

Tammy M.
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The young lady that helped me with the rental was very efficient & super helpful. She made it quick & easy which I really appreciate. Any time you're moving anything it can be stressful, so glad for friendly staff!

Marilyn R.
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Customer did not leave a comment.

Theodore W. | Overall Experience |
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Customer did not leave a comment.

RALPHALONTAE P.
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There was not anything that that l could have asked for all great A service from the customer service rep. to the person that handled my transaction. Keep up the good work.

Antionette B. | Overall Experience |
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Customer did not leave a comment.

danny R.
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customer service was great and equipment was like new

Cornelieus H.
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Customer did not leave a comment.

Toni M.
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Cristobal B.
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Joseph P.
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We have heard unfavorable reviews regarding UHAUL - I must say we were impressed from the initial check out to the drop off and the final fees - thank you...

Charlton W. | Overall Experience |
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I like the employees that work there they very kind and nice

Dale T.
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nothing

Shantral W.
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Don't be so ghetto and vulgar the two white ladies were very ghetto.

Sandra S.
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Customer did not leave a comment.

Michael H.
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completely satisfied, thanks again

HAMLET B.
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Customer did not leave a comment.

zimbalists p. | Overall Experience |
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My car was broken in. The staff haven't seen anything on the video, as of yet. I am out of 700 to 800 of my own money. My honest opinion, it was a inside job.

MICHAEL T.
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Customer did not leave a comment.

Gregory W.
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After dropping the truck, I checked my account and was surprised to see an additional charge of $24.50. I did NOT exceed the mileage limit and I filled the vehicle up directly across the street from the U-Haul where we dropped it off (right before the drop off). So I do NOT understand what the charge was for.

RODRICK T. | Overall Experience |
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Customer did not leave a comment.

John P. | Overall Experience |
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The service I received in the last days was most of the interaction I had, and it was most pleasant thanks to a nice young lady who works the front desk. She’s clearly a professional! Thanks!

Kassy B. | First Impressions |
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Manager was very helpful and quick and efficient!

April L.
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I think the clock should start until after the inspection is complete.

THELMA M.
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Customer did not leave a comment.

glenisha S.
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Customer did not leave a comment.

CHRISTINA A.
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Customer did not leave a comment.

TIMOTHY D.
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Customer did not leave a comment.

ANITA B.
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Customer did not leave a comment.

Christopher I. | First Impressions |
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Customer did not leave a comment.

Nequan A.
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Customer did not leave a comment.

Brett H. | Overall Experience |
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Customer did not leave a comment.

john T.
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Customer did not leave a comment.

EDRON G. | First Impressions |
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Customer did not leave a comment.

CHAMEKA D.
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Customer did not leave a comment.

TOMMYSENE C.
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I was really impressed by this location because I had reserved a truck for a specific time and they called to let me know that they had a truck available at an earlier time to offer me. I felt that was above and beyond cause they didn't have to do that. I truly appreciated that.

TIMOTHY D.
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Customer did not leave a comment.

April W.
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Customer did not leave a comment.

Gail B.
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I am unhappy that I was charged an additional $16.10. I paid in advance for 20 miles and only went 14, the truck was full when I got it and FULL when I returned it, and the truck was clean. I was scheduled to have it back at 8:00 and it was there before 7:00. VERY UNHAPPY THAT MY CARD WAS CHARGED ADDITIONAL FUNDS, ESPECIALLY SINCE I WAS EXPECTING A REFUND!!!!

KELLY P.
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Friendly staff.

Chi'ana W.
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Customer did not leave a comment.

Keisha H.
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Customer did not leave a comment.

Johnny S.
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Jamesy R.
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Customer did not leave a comment.

James D.
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Good Clean vehicles, and fast and easy reservations.

JEP A. | Overall Experience |
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Excellent service.

ROLANDO A.
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Customer did not leave a comment.

TIMOTHY D.
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Customer did not leave a comment.

Latanya A.
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The customer service is very wonderful and outstanding. The vehicle is always clean. I have been living in Jacksonville for 13 years. It was never a time that I have rent from this location and was mistreated by male or female The management team him and his wife are wonderful people. I get this location a 100 and a A+ and clean this, customer service, and never a time my reservation was not on time.

Emilia M.
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Monnika and Edward Peña were excellent and very friendly. The best management team. Excellent service.

William B.
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Beyond wonderful, this place is great.

shirley M.
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Customer did not leave a comment.

James M. | Overall Experience |
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Customer did not leave a comment.

Curina A. | Overall Experience |
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I loved my experience each time with U-Haul. Always affordable, friendly and convenient. As customers we are subject to changes in our personal lives but U-Haul is always there to help transport us through our next few steps! ⭐⭐⭐⭐⭐

James M.
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Great crew!

Ebony L.
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Customer did not leave a comment.

Felicia j. | Overall Experience |
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Mr & Mrs Pena made a stressful time more bearable. I especially appreciate the professional and kind demeanor of Mr. Pena at each interaction, albeit email, over the phone or in person. He always tried his best to explain and exceed our needs. Most of my interactions were handled by Mr. Pena, but both of them were truly helpful. When I initially rented, a mistake was made, but it was addressed satisfactorily. Thank you both for being so helpful and providing professional service! Ms. Johnson

Kevin S.
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Edward Pena was polite, informative & professional. A great asset to your company!

Susan W.
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I highly recommend this location. Staff was professional, friendly and accommodating! Thank you for assisting in making my move go much more smoothly.

Nina F.
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Keep quality service and clean drivable trucks and you'll always be my favorite Uhaul service.Customer service is going out of style in many places.Thanks and be safe!

Medjine K.
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Customer did not leave a comment.

Samuel S. | First Impressions |
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Husband and wife team do an awesome job! Excellent customer service skills and knowledge of their location!

ed L.
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I was going to use the phone to return it but a nice young lady did it and was very friendly and made sure everything was good.

Harlow H.
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Customer did not leave a comment.

Duc C.
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Just do the same

Harlow H.
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Customer did not leave a comment.

Gladys W.
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Customer did not leave a comment.

ARCADIA B.
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I had a great experience so I can't think of anything that would need any improvements.

James W. | Overall Experience |
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Customer did not leave a comment.

TIMOTHY D.
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Customer did not leave a comment.

Honesty P.
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Lisa J.
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fred C.
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The customer service I received was impeccable.

Alan W.
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Customer did not leave a comment.

Rayshawn J. | First Impressions |
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Customer did not leave a comment.

Melissa W.
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Customer did not leave a comment.

Alicecer P.
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Khalilah M.
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Tara K.
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Shemiya G. | First Impressions |
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I've already recommended to other business associates we know of.

John S.
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Customer did not leave a comment.

Jose A.
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Customer did not leave a comment.

Jose L. | First Impressions |
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Edward and Monnikka are two team individuals who go FAR AND BEYOND for their clients.They know their product and can convenience a client the best way possible.I have my belongings in good hands including at U haul. I will always recommend Oak Hill to everyone.

Tiffany H.
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I never had a bad experience with a uhaul till yesterday. I truck I received was horrible. Felt like the transmission was going to stop on me. The truck was hard to start and turned off on me 4 times and wouldn't drive over 45. I was very dissatisfied i returned the truck this morning way before my time. Just horrible experience

LATAE L. | Overall Experience |
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My furniture was stored for 7 years and it’s just fine. I would recommend Uhaul to friends and family.

kenisha D.
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Customer did not leave a comment.

Kimberly M.
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Customer did not leave a comment.

Vincent N.
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Customer did not leave a comment.

Erika W.
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Customer did not leave a comment.

Brenda T.
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Customer did not leave a comment.

Shontion J. | Overall Experience |
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The manager over this location is AMAZING!! I believe her name is Monica

Latanza S.
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You could not bill the renter for damages they did not create. First of all giving a customer no choice but to take a vehicle that wasn't thoroughly inspected on return. We found damages that wasn't marked should the your staff this and he didn't even care about hair all over the driver and passenger seat but it was okay to rent in his eyes. When the Van was returned and key left in box I get billed $400 for something i didn't do. Moving a mattress in a bag does not create $400 in damage.

sakina W.
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Everything was great

John M.
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STAFF WERE VERY HELPFUL AND EXPLAINED THE VEHICLE TO US

Monifa C. | Overall Experience |
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I was really disappointed that my storage rent kept going up! I think that is unfair to your customers especially when they have been loyal and nothing has changed about their unit!

Marquita T.
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Everything was excellent. I will be a returning customer.??

Rick K.
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Customer did not leave a comment.

Kimberlee C.
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Customer did not leave a comment.

Jennifer B.
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Customer did not leave a comment.

Vincent D. | Overall Experience |
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My overall experience was good. I have no complaints although I wasn't aware you had to pay for after hours access to the units. This should be addressed but was not a major issue. Just inconvenient.

Jessica H.
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Customer did not leave a comment.

Tramika M. | First Impressions |
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Alan was very helpful and patience with helping me make a decision on a storage. He was also kind to me when I picked up the uhaul truck.

Tramika M.
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Alan was very helpful to me in making a decision on a storage unit. He was very kind while picking up the uhaul moving truck.

Latae L.
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Awesome place to rent Uhaul's from and to store furniture.

MELVIN W.
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Customer did not leave a comment.

Traci B.
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The staff here are amazing. They get you processed and out quickly, and meet you at return to finish your transaction just as quickly. Have a concern? Just call and its notated and addressed. I like this location.

Steven B.
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Great price, excellent service!

Tomeka B.
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Customer did not leave a comment.

Devondra B. | Overall Experience |
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Air controlled units are hot majority of the time

loren A.
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Customer did not leave a comment.

Vella S.
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Everything was excellent. Speedy fast service.

Gregory M.
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Alan was great!

Viquar L.
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Customer did not leave a comment.

Charles G.
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Customer did not leave a comment.

Sean L.
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Craig P.
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This location has the best staff.

Nancy S. | Overall Experience |
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Very helpful and nice folks to work with.

ORLANDO B. | Overall Experience |
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The only situation I had with the break-in on May/2019 management didn't take the correct action to secure the area to protect customer belongings. That side of the facility is not secured at night.

Marlon G. | First Impressions |
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Nice place

NICOLE J. | Overall Experience |
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Storage needs were met and will use them again if ever needed

Chameka J. | Overall Experience |
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Staff was friendly and helpful

Susan A. | Overall Experience |
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Great management team here. Always willing to go the extra mile to help and always greets customer courteously. Even helped me with another store rental when i was having trouble reaching them.

Sharon K. | Overall Experience |
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I will come back again if needed

ROBIN M. | Overall Experience |
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I wouldn’t recommend UHaul for the fact that your prices are higher than most and your climate control is way to hot while moving out I got over heated had a heat stroke had to wait 4 days to return

selena w. | Overall Experience |
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Make sure you get your contact prices in writing. Had a difficult time being treated fairly when they were the ones that made an error in the beginning.

Lauren B. | First Impressions |
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N/A

Joseph S. | Overall Experience |
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Clean and Friendly.

MICHELLE F. | Overall Experience |
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Very clean and secure.

URI W. | First Impressions |
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The owner was very polite and courteous. Property was clean.....

John H. | Overall Experience |
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people were very friendly helpful

courtney v. | First Impressions |
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All 3 of the staff memebers were awesome! They each individually assisted me with something to make the process smooth. Great job at this location. 2 thumbs up to Monikka and her staff.

Wendy L. | Overall Experience |
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Very good experience. Staff is great. Thanks!

Britni G. | First Impressions |
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Really friendly staff! Very informative.

Miles j. | Overall Experience |
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Ii did not move out. I wasnt allowed to get my thing per Rachel. I was sent a email 1/8 unit was sold at auction.

Rick H. | Overall Experience |
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We had to get our stuff out of the storage they lock the gate at 8:pm I live in Dublin Georgia, drove to Jacksonville to the storage I was rush the storage room had no light didn't get all my stuff

nate j. | Overall Experience |
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I received excellent service at this location.

Ariel W. | First Impressions |
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The truck was ready for me and the storage area I purchased was nice and large enough for my items for temp storage.

PAULA H. | Overall Experience |
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We had a few bumps in the road to start off with , the manager immediately stepped in clarified everything and went above and beyond to ensure we got exactly what we needed . Excellent cust serv

Wilma E. | Overall Experience |
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Everyone was friendly. Well secured. Clean.

Myra A. | Overall Experience |
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The staff was very helpful when I first rented the moving truck and the storage unit. When I went to retrieve my belongings the young man on duty was quick to bring me my final paperwork. Thank you

Raheemah N. | Overall Experience |
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A really great place for storing your household goods, however, the units had no lighting. It was very difficult to see at night.

Alicia S. | Reservation |
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The unit that I pre reserved was given away. Therefore I had to get 2 units which are on 2 separate floors and more than I planned to spend each month. I was very upset with my experience.

tatiana e. | Overall Experience |
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😀😀😀

Wilma E. | Reservation |
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Very polite & friendly staff.

Anita H. | Reservation |
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Very helpful staff, even called when I forgot my iPad in the truck! So appreciated the integrity

KAMEKO E. | Overall Experience |
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The young man who helped me (Quantavious, I believe was his name) was extremely helpful and professional. He made my check process out very easy!

Yorlanda B. | Reservation |
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I didn't make it at that location described up above. ( which i needed to be). Miami Uhual didn't have my rental truck for that day ( which reservations was made a week ahead of time.

Tanya M. | Reservation |
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Excellent staff and polite and knowledgeable. Thanks for your help.

micheal B. | Overall Experience |
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Have been using that facility off and on for many years. And have not had any problems, the staff is very friendly and helpful, will use it again if need.

Blake P. | Overall Experience |
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My property was stolen while I was out of town. I was noticed 3 days prior the break in. When finally notified I asked if the rest of my property was secured 2 4 wheelers worth 5000 u let them get sto

Louis G. | Reservation |
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Cordial and professinal staff, clean facilities. Would recommend.

Cynthia A. | Overall Experience |
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Good job

debra m. | Overall Experience |
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Your employees and their customer service is great. I pray continued Success, Grace & Mercy over your business and you all. Thx Blessings!

TOM B. | Overall Experience |
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good experience

Stanley S. | Overall Experience |
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the staff are so helpful

No reviews have been submitted for this location.

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