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Deandrea K | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Oak Hill
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very Accommodating Staff, easy to work with.
Tim K | Overall ExperienceSmooth and efficient. Hopefully the app works just as smooth as well.
D'Rungo R | Online Move InKyle helped me & my family find a quick & reasonable unit for our storage needs
christian s | First ImpressionsThe staffs are friendly and they are very helpful in customer service the premises is very nice.
Mohammed Y | First ImpressionsMake the payment immediately after you make the delivery
CRAIG BHave clean truck and stop over charging
Regina CVery nice and concerning people
TORRENCE H | Overall ExperienceI was very disappointed in the maintenance of the elevators that were down for atleast half of my rental. As well as the short staffing when the office was open
Danni D | Overall ExperienceNothing at all.
ESTELLA GVery pleased with the experience. Thanks
JOHNNY J | Overall ExperienceLove them
TANESHEA S | Overall ExperienceI told him the truck smelled of horse manure and there was dried grass and debris left from whoever used it before...they didn't even care! Now all my things smell like horse crap. The van had spool many dents on it. It's OLD AND the steering wheel got locked. I had to call U haul customer service to help me. This wasted my time when I could be off loading my items. Poor service overall
GISELLE PThe sound lady at the desk was most helpful and extremely knowledgeable of Uhaul systems.
SEAN LLoved how I could do everything online and just show up without having to deal with anyone, waiting in line, etc.. very efficient and organized!
Josh B | Online Move InHopefully the floor tile get please ! The window blinds was replaced today! So for! Everything is good!!
CARY S | First ImpressionsAccess to facility time change. It is more convenient to have a longer accessible time period.
IDA GSee my above comments. The only problem I have is not having access after 10pm.
ida g | First ImpressionsVery nice and funny gentleman .. that helped me with my order.
ANGELA M | First ImpressionsAlways go to this location, they have my stuff ready and get you out fast. they always do a accurate inspection with you before leaving and answer any questions
BILLY MKyle should be given a raise. Very, very professional, and I would recommend the facility to anyone.
Glenn C | Overall ExperienceThnk u guys if i ever need again it will be u guys that i use
ernest t | Overall ExperienceI will ALWAYS use Uhaul for my storage and moving events.
Tanya D | Overall ExperienceI Paided For A Large Storage Unit And When I Went To Put My Things In The Storage I Had Been Given The Wrong Size And It Cost Me An Extra Day With The Truck.
ALGEREAN E | First ImpressionsOnly used 10 days of the month of service and did not refund the remainder. Very disappointed with the company
Kenneth W | Overall ExperienceLocation and staff were fine. Truck itself was run down, dirty, torn seats and overall not pleasant to ride in or drove.
Heather QPara nada lo recomendaria. Los almacenes no tiene alumbrado
carmen r | Overall ExperienceI moved out while a representative was present, I left some items that I didn’t need in the storage unit as advised by the customer representative, then few days later I was called by another customer rep stating that they would send me a bill for leaving the items in there. This was so absurd and ridiculous and to make it worse, as I was explaining to him, he became so rude and hang up the call on me. I find this to be a very strange and frustrating experience, I have been their customer for several years only to be treated with so much disrespect in the end.
sally b | Overall ExperienceVery good costumers service
JOSE MTruck. Gad cap was stuck on
REKISHA DThe customer service representative at the front desk was awesome!! She explained everything . She needs a raise or some sort of bonus.
ERIKA MN/A
SHANETTA GAttendant was great
SHERL PJessica was so helpful, she had alot to do but was very professional!
CHERYL EOvercharged me with mileage!! Once I did my calculation it turns out that I was overcharge with mileage
STACEY PLight bulb inside of unit did not work. This seems to be a common issue as I have encountered this issue in the past. Fortunately I was able to see well enough from hallway light. But definitely an inconvenience and oversight from staff turnover as the plastic band was in tact.
Steven C | First ImpressionsGreat storage, well kept & clean, and staff was very professional and helpful by all means
Kelvin J | Overall ExperienceThe elevator has been broken over a month and had to lug everything down the stairs. Was not considerate of the fact the elevator broken
Deanna L | Overall ExperienceNothing
EDDIE LStaff was very friendly and informative. They made sure I understand everything and answered all my questions
JOSIANISE MI’ve been using your storage for over 5 years my payments never was an issues . When I asked to downsize and ask for one month free for being an outstanding customer. You want to give me something that’s not useful to me. Not only that you talk like I need to take it or leave. Never no kindness so I left I don’t need to pay for somewhere my money don’t count. I don’t ask like that to you and you will not ask like that to me.
Darlene L | Overall ExperienceThe Staff was extremely helpful as a business owner and I will continue to make Uhaul one of best places to rent a storage facility for our company growth
Roosevelt D | Overall ExperienceContinue doing what you do..very pleased with the service.vehicle was very clean AC was fabulous during the ride.Was also ppl leased with Gas.
BIANCA DService is amazing 🤩
JENELL WNothing need improving everything is 5 star
Justin PReplace the bulbs in the unit…we were handed a box of bulbs for the units to do ourselves. We had a ladder but, did not have pliers to remove the remaining broken bulb out of the socket. And we were a little busy unloading the truck and did not want to block the road because there is trucks parked all along the storage units so no other cars can pass if someone is unloading.
RYAN MWinter did an excellent job of helping with a last minute storage and uhaul
alex c | First ImpressionsKeep up the good work.
Keisha WThe U-haul at 6805 103rd st. is the one I had set up to get a truck. It's all self service. I had a problem with the app. Had to call customer service who tried to help me but the app wouldn't work. I finished entering all the information and figured it would give me the combination to the lock. Didn't happen. NOT happy. Wasted an hour of my time with the stupid app. Fix the app or get employees to be at the locations. Customer service moved my information to the 7052 location. Took five minutes to get the truck with the person there. Your people are great but your app sucks.
Stephen MTodo muy bien y buen trato
REINIEL LBoth people in the office are very friendly and helpful. got in and out with a breeze
BILLY MNone
carlton e | First Impressions#5: For the most part it was kept clean except the floor had grinded in marks from continued use without mopping more often.
ISAAC P | Overall ExperienceThank you for everything. I will recommend you to everyone
BRINISHA P | Overall ExperienceContinue the great customer service
Ladale RThis is the second time I have rented from U-Haul and reserved Dolly's for furniture and appliances. This seems to be an issue as none are ever available
Thomas TGreat Place
NICHOL W | Overall ExperienceI’ll never rent from U-Haul ever again. they have thieves working for them and they cover up for them .i rented a unit only for a month and someone went in my unit and helped themselves to my personal belongings and of course the free lock they give you is a set up because that’s how they get in your unit.. highly not recommended unless you want your things stolen
Georgina B | Overall ExperienceMy locker was not ready. I made plans for the weekend but was derailed
juan S | Online Move InStaff was committed to putting the needs of the client first.
TOMMY F | First ImpressionsExtremely hard trying to turn over unit. Unit was clean and never used just needed to lock cut off to be rerented. I spoke to several people on multiple occasions both there and at corporate. I had informed them before renting that I might not need it and that I was moving away.
Brian L | Overall ExperienceBut my move out date was in april
Crystal D | Overall ExperienceVery professional and demonstrated outstanding customer service
Russell EReally very disappointed as your service, the person that attended to me told me that everything am paying is $24.43 and you guys ended up charging me extra 5.74. Ur cashier telling me no extras changes and looks like my card that I have never had issues with. Please my money should be refunded back to me as soon as possible. Can you imagine? Spending $31 for just moving a television to my house with the car truck full of roaches and dirty. Please am returning to your office tomorrow for my money Please
chzoba mSuper
Altoul VMiss Wynter was was very pleasant and informative 🤗Thank you!
Lawanda G | First ImpressionsThe staff was wonderful
MEGHANN PGreat customer service and communication!
nathaniel bMS WINTER, and all the staff werw all very knowledgeable, helpful, as well as friendly Really a super godd group. THANK to each of you for all of tou HELP, I'm SUPER GRATEFUL!!!!
VANESSA MI’m very thankful using U-Haul your facility. Thank you very much.
MELMA P | Overall ExperienceExcellent service and high product reliability
Russell EWinter was awesome! Friendly and a great help. She really brightened my day and got me all squared away
Hope HJust when pick up put trucks in a lighted area.
Shynetter HPrice kept increasing despite no one living on premises any longer. There has been no consolation given to long-term customer, and customer service couldn't have screwed up my truck rental any more.
JONATHAN P | Overall ExperienceThe first U-Haul call center rep used my wrong phone number and didn't put my reservation in correctly. The second U-Haul call center rep said they fixed it and I'd have a 20' truck waiting for me, but also didn't do the reservation correctly. There was no 20' truck, only a 26' truck and none of the truck reservations showed on the app or website.
JONATHAN pThe only thing was that there was not a lock inside the unit as stated but no worries I brought my own just in case I needed it and I was glad I did.
Beverly H | Online Move InMrs Winter was a great help and very professional!
Ira S | First ImpressionsGreat customer service
Ronald T | First ImpressionsThe truck was old and had a lot of problems when i rented the truck the gas was supposed to be on 1/4 it was lessser then that I took a picture so I still put gas in it just to try to go pick up my furniture I couldn’t pick up it because the truck acted like it was about to cut off and the truck was making alot of noises and wouldn’t couldn’t go over a certain miles so I tryed calling uhaul many of times I couldn’t get anyone to answer so I brought the truck back and they wasn’t any help no concern nothing when I told her she even stated she didn’t know customer service number !!!!!!!! She didn’t try to accommodate us on nothing she didn’t CARE!!!!!!!!!!
Joyce SThe staff was totally awesome!!!
Andrew WKeep Giving Great Customer Service
Fannie TSafest place to store your personal belongings. A long 7 years thanks.
SHAWNTA F | Overall ExperienceExcellent customer service!
Gwendolyn OEstá bien
emmanuel rThe biggest issue we had was the U-Haul app when trying to pick up the van after hours. It's really not very user friendly and doesn't actually work (couldn't pick up my location, the camera wouldn't take a picture, etc.). I was on the phone with your help desk (the lady there - I wish I had her name - was great!) and we had to go into your website on my phone browser to get it to work. That took quite a long time and we wasted probably at least 45 minutes and maybe an hour with that. We also had problems opening the lock where the keys were stored - obviously the locks are outside and the dials "sticky" with their exposure to weather so we had trouble getting it open - we could have also used maybe a small sign indicating that we really needed to press very hard on the latch to get the lock to open, but that's more a user error than a problem with the lock. Maybe a little WD-40 on the dials to loosen them up so they will rotate and line up more easily. The return during office hours was much easier and the person checking us in was very friendly.
Eugene SIm pleases with your service it was very convenient
dorian t | First ImpressionsMs. Jessica was Amazing. Very Professional.
Cecelia G | Overall ExperienceKyle was extremely helpful to me and I appreciate her kindness. Great customer service is rare these days, so it's a pleasant surprise when you get someone that's not only polite but knows what they're doing and is happy to help. The management was also great. I would recommend this location to anyone who may need this service.
Sonya L | Overall ExperienceThe worse ever not to mention racist ,liars,,and crooks ...stole my money and i would never recommend
Willie W | Overall ExperienceHoes of operation could be longer. And information could be made cleared upon inquiry.
DRungo R | Overall Experienceno issues
corinne h | Overall ExperienceThank you very much
Ulysses s | Overall ExperienceI loved it there. I was so grateful to have them. This place IS one of a combination. I can't imagine what I see. If I cried, needed help they helped me a lot , then they did it for me. I was appreciated by them. I gave them 10+ stars. Also, I informed them I moved out, they were friendly and will be missed. They are happy still!
Elizabeth T | Overall ExperienceEveryone was great from the Cincinnati store representatives to the Florida representatives. I would recommend Uhaul. From packing to moving, car towing equipment, storage and unpacking. The prices were very affordable! You won't be disappointed!
Sonya L | First ImpressionsJessica and Her Entire Crew ARE SUPER AMAZING!!! IF I EVER NEED A CLIMATE CONTROLLED STORAGE AGAIN I WILL SURE TO UTILIZE THIS SAME ESTABLISHMENT! KEEP UP THE GREAT WORK! The gentleman who Closed me out was so understanding and so HELPFUL TO ME AND MY MOM. GOD BLESS YOU ALL U-HAUL. Keep the STELLAR WORK.
Arturo R | Overall ExperienceThis storage unit was clean, held no odors and most importantly had no sign of rodents. I had zero issues and will recommend and rent again. The only two things that I noticed, but didn’t have a problem with(but others might) is a unit where someone was living in with the unit door about 2 feet from the ground and a black truck parked about a foot away from the door blocking or hiding there presence. Lastly I noticed cars waiting for the gate to open to come in and to get out after hours. This can only mean one thing. Again it didn’t bother me but I’d want to know if I owned the property. Thank you
felix g | Overall ExperienceI secured a storage unit and it was actually a covered parking spot. The agent on site was so helpful by transferring the money over to a climate controlled storage unit. It took less than five minutes. She was pleasant and helped me to be at ease. During the move in; I had to use the restroom and it was so inconvenient to try to move the truck or even walk. One of your agents was riding by on a golf cart and I asked her if she would ride me up to the restroom. She was so humble and polite and offered to wait on me. I told her it wouldn’t be a problem walking back. There is a special something about the property that I have my storage unit at. All the staff there is such a blessing. My family and I had been evicted. You guys eased the stress and truly made me feel like I was amongst family. So thank you and thank you.
Kristina H | Online Move InThe employees were very courteous and very helpful I will refer you all to my friends and family
Veronica H | Overall ExperienceI was always able to get to my storage area with ease,staff was present an readily available during the day.
TAWANA G | Overall ExperienceI have no issue with you uhaul but just one staff member Jessica very rude at certain time no, no understanding, so far she is the only one
cornelia b | First ImpressionsFor what it is it was ok.if you have extra money to waste . don't be late with your payments or they will kill you with fees. It was well lit and the lady in the office was friendly and helpful.
Shanna M | Overall ExperienceThe ladies was very happen would recommend that store that other people cuz of the good customer service
Florence B | First ImpressionsAnd it was very nice. Everybody was very helpful and pleasant.
Jimmy C | First ImpressionsEveryone was great and helpful,even when I be late on my payment everyone was great with helping me keep my storage...thanks U-Haul your the best
AMEKIA S | Overall ExperienceThe over all experience was awesome. I wish the hours for gate access was longer for time when I need to get things late at night.
ALBERT W | Overall ExperienceI couldn’t get in contact with anyone to pay my bill so my things were sold
Sideera B | Overall ExperienceThe Manager was very knowledgeable an customer friendly,he got me in and out in no time,although he forgot my free lock,I know it's no problem to revisit an grab one.
TAWANA G | First ImpressionsAl principio de los muchos años que tuve la unidad avían personal muy amable lamentablemente los últimos años los empleados no eran tan amables ni atentos, así que tomé la decisión de terminar el contrato además muy alto los precios para el servicio.
ANA A | Overall ExperienceU- haul needs more promotions
BRENDA C | Online Move InThe service is good as it could be with one worker. You have to be a patient customer.
ALYSIA M | First ImpressionsGreat experience.
sherry G | First ImpressionsAmazing job
LARRY G | First ImpressionsI was well pleased with the service received from every attendant I talked to at Uhaul face to face , via telephone. Professional and courteous. Very knowledgeable. Would highly recommend the Oak Hill location to family and friends. Thanks again. A very satisfied customer. Special thanks to Courtney; Heather and Ms. Carrie! Kudos 👏 💐: )j Ms. Janice Edwards
Janice E | Overall ExperienceNo me devolvieron el dinero de unas millas de más cuando rente un truck
ramiro m | First ImpressionsThe lights in front of the unit go off and on.
FABIAN V | Overall ExperienceNormandy Village had more customer service skills and a employee who needs soap in their mouth as well as customer service skills and proper phone training, knowledge of not only chain of command but the business info. The Oak Hill store posted hrs of operation differs from the automated hours. However, the reps were friendly.
DRungo R | First ImpressionsJessica and Edward are excellent Staff and committed to helping their costumers. Uhaul is very Fortunate to have them as staff. Highly Recommended.
Arturo R | First ImpressionsStaff was great
Timothy A | Overall ExperienceExcellent service and place.
TUMAI H | Overall ExperienceMy truck was was broken into several times. I requested lights and cameras, but none were provided. I felt that the staff was concerned about the lose of property. It is my intent, not to do storage business there again.
Calvin P | Overall ExperienceThe uhaul facility provided outstanding service and exceptional security. The staff very complimentary to my needs and services. I recommend this location to all family, friends, and veterans. Great place
Russell E | Overall ExperienceLocation is right by 295 highway and it was a little cluttered because the office location is small. But the associate was extremely helpful in locating my unit. I saw the cameras that keeps constant eyes on the area and that was nice. But the vehicle parked around for storage should have some pressure washing on them. I have not moved in yet because of storms currently, but will soon.
Vercountess H | Online Move InKeep up the good work
Willie A | Overall ExperienceThe staff is great !
MILAGROS R | First ImpressionsKyle Butler was awesome in assisting me in finding suitable storage solutions after all online attempts failed. He listened to me and went above and beyond to fix the situation. My husband recently passed away and he was sensitive to that fact and how important it was for me to get settled. Thank you. Kindness goes a long way. Although I wasn't able to secure a spot at his location, he reserved me up the street and they were just as kind.
Linda C | First ImpressionsVery helpful
Christopher C | First ImpressionsOverpriced. I originally made a reservation online and when I got there they had given it away so I had to get a larger and more expensive unit. I had no choice but to take it as I was there with all of my things. Would not recommend this place.
JESSICA S | Overall ExperienceIn the business units across from building C they had several different people in an out constantly an everytime the door opened it reeked of Marijuana
ernest b | Overall ExperienceThe u-haul center we used all the staff there are so helpful so friendly they just could be no no words to explain how wonderful they made this easy for us
ron m | First ImpressionsThe second floor isles was very hot not kept cool at all. Numerous items got mold on it and had to be thrown away. It wasn’t that way when I moved in. The prices were very high for the amount of space I had. Found a much cheaper price at Life storage.
TAMRA S | Overall ExperienceThey do not answer the phone but when I go by the office they're just sitting around. I understand not answering if you're busy. So, maybe Uhaul is directing customers to go online and they end up paying their staff to sit all day.
GRETA H | First ImpressionsThe elevator was down for several weeks which made it extremely difficult to move all my properties
Letitia N | Overall ExperienceIm in unit D 109. We was moving into the unit an found several house roaches un my unit.
OONA P | First ImpressionsI already signed documents to auction my stuff last August 21 or 22, 2021.. I am satisfied with all the staff but can't continue for medical reason.. I appreciate your understanding.. Thank you..
shirly f | Overall ExperienceI had money problems but hope I can rent again in the future if I have to
Rayshawn J | Overall ExperienceThe appearance from the street isn’t inviting. There are only 4 or 5 parking spaces and if someone is getting propane then 2 of those are blocked. I rented my unit on the Uhaul app and it initially sent me to the incorrect address on 103rd st. They were very helpful, their facility clean and uncluttered. Had they had the size unit I needed I would have stayed there. They directed me to the to the correct address, I arrived and they were closed. One is open until 7:00 pm, one until 5:30 pm.
Harold J | First ImpressionsI was charged a unauthorized cleaning fee without being notified. Although it was refunded after i contacted the office, I felt it was unprofessional. The representative stated that it was for a cleaning fee but the email stated that it was for rent, in which I had already moved out. Also, Uhaul reps are very hard to get on the phone.
Martina R | Overall ExperienceThe 2 Girls at the Front Desk were the BEST!!!! Service was phenomenal, was able to get me into a storage in a timely manner to accommodate my needs. Went above and beyond!!!!!! Awesome staff.
Theodore W | First ImpressionsEverything about my experience with haul was positive. I stored my trailer for several months and any issue that came up the handle it pleasantly professionally quickly and it was like that with not just one but with every employee I came in contact with in the office and on the phone A+ 5 star service
GUSSIE R | Overall ExperienceThought I was renting a unit.
Teresa L | Online Move InI couldnt find space to park
Keith S | Online Move InSome of my things molded. I thought it was climate controlled. Hard to get them an the phone.
Linda H | Overall ExperienceThank you Kyle! You were great!
Destiny B | First ImpressionsThe employees that I interacted with were very knowledgeable at their job, I was made to feel like I have always been there, very helpful. I recommend this U-Haul facility.
CHARLES B | Overall Experienceno one would Answer the phone so I could make payments. Being a over road truck driver I could not take a chance loosing my stuff because no Customer service . If I could have made a payment by phone I would still be a customer
Kenneth D | Overall ExperienceVery helpful, will use again
Junifer J | Overall ExperienceI was very pleased with the storage unit as well as the awesome customer service that the staff gave! Thank you all again!
kristina e | Overall ExperienceStaff very pleasant and the facility was near my home and the cost was reasonable for what I had.
Devonna T | Overall ExperienceI had a reservation but when I got there they had given my unit away. The woman working the desk informed me that her manager down the street was sending people to them and giving units that were already booked. She tried to find me another unit that matched the one I had reserved, however there weren’t any available. Since I had to return my U-Haul to another location, I wound up having no choice but to take a larger unit that isn’t climate controlled for more money (which they wouldn’t price match when I asked). I will be looking for another storage facility IMMEDIATELY to move my items too.
JESSICA S | First ImpressionsI chose the wrong size unit the staff was very helpful finding me another unit im very grateful for that
jeanette s | Overall ExperienceLove your beautiful 😻 staff’s that what you call team they all was Excellent that for the great 😊 service thanks a lot God Blessed 🥲 🙏
Olga K | Overall ExperienceGreat place!!!!, staff very helpful
Janie s | Overall ExperienceY'all need better access to after hours I couldn't get in my storage unit due to no access and it really wasn't that late in the night
Karianne G | First ImpressionsThis is the 2nd review I’ve left. I wouldn’t recommend this location at all. The first storage unit I was assigned to, someone’s things were occupying the space. I was offered another unit but had to pay $5 more because it was a drive-up. Just ridiculous.
Tierra S | First ImpressionsThanks so much
alma b | Overall ExperienceThe csr was helpful and knowledgeable about the products but the discount didn't go through. I want my discount on one of my storages.
Joy K | First ImpressionsThe representative was informative and professional
Tanya D | First ImpressionsIt seems like the elevator is getting old and in need of repair often! Not working two out of four times when I needed it! Very inconvenient for me because I come from out of town.
leslie b | Overall ExperienceEverybody was friendly and helpful. The storage unit was nice and clean. Thanks😊
Shonda J | Overall ExperienceNone overall great customer service
will A | First ImpressionsI've been a U-Hall tenant for well over 12 years. Coming into Jacksonville six years ago, I found this facility in a very convenient place and with great owner/manager couple and best customer service in the world. I got to know them by name and they knew me by name. They related to you as family, not just as a customer and needy traveler. At ownership change, these new owners and management team have maintained the same congenial atmosphere of service. The facility is clean, all around. You can put a matrass "down on their premises and sleep safe and neat!" That's how neat and well organized they are here with everything....
Steve I | First ImpressionsEverything was organized clean and professional.
Letitia N | First ImpressionsUnprofessional management. Had to call corporate a few times. There were some good people at one that worked there. Just a terrible experience. Had a unit there for almost 5 years.
Charo J | Overall ExperienceCheck in was smooth, quick and simple. Staff was informative and helpful.
Erick Y | First ImpressionsMy reservation was transferred to another location but was never told to me. When I went to the other location they had not idea who I was. Dropping it off was just as painful. Locations do not speak with each other nor do they communicate with the guest about anything to do with their reservation . This was such a pain I will NOT be using U-Haul for future moves. Please fix these problems !
Misty O | Overall ExperienceExcited service well lit and clean with such professional and friendly staff
lalisa p | Overall ExperienceThe only issue I had concerns with. As a customer I strive to make sure I leave the facility clean where another customer can walk in with ease. With that said we as clients need a place to discard paper trash that we decided we don't need anymore. Im not talking about furniture. Other than that I give the 103rd a A+
TERESA M | Overall ExperienceIt was a pleasure dealing with Edward and Monika. They went above and beyond were sure to make it the best experience we could have hoped for. We will definitely use this location for any of our future moving or storage needs.
STEVEN M | Overall ExperienceEduardo was so friendly and informative. He really went above and beyond to give us the best experience. Will definitely be using this location in the future!
STEVEN M | First ImpressionsThe young woman in the office who helped me get the right size unit was very cheerful, nice and very helpful.
CHARLES B | First ImpressionsU-Haul Moving & Storage Of Oak Hill has wonderful staff members and excellent customer service.
Delmar E | Overall ExperienceI like the employees that work there they very kind and nice
Charlton W | Overall ExperienceMy car was broken in. The staff haven't seen anything on the video, as of yet. I am out of 700 to 800 of my own money. My honest opinion, it was a inside job.
zimbalists p | Overall ExperienceThe service I received in the last days was most of the interaction I had, and it was most pleasant thanks to a nice young lady who works the front desk. She’s clearly a professional! Thanks!
John P | Overall ExperienceManager was very helpful and quick and efficient!
Kassy B | First ImpressionsExcellent service.
JEP A | Overall ExperienceI loved my experience each time with U-Haul. Always affordable, friendly and convenient. As customers we are subject to changes in our personal lives but U-Haul is always there to help transport us through our next few steps! ⭐⭐⭐⭐⭐
Curina J | Overall ExperienceMr & Mrs Pena made a stressful time more bearable. I especially appreciate the professional and kind demeanor of Mr. Pena at each interaction, albeit email, over the phone or in person. He always tried his best to explain and exceed our needs. Most of my interactions were handled by Mr. Pena, but both of them were truly helpful. When I initially rented, a mistake was made, but it was addressed satisfactorily. Thank you both for being so helpful and providing professional service! Ms. Johnson
Felicia j | Overall ExperienceHusband and wife team do an awesome job! Excellent customer service skills and knowledge of their location!
Samuel S | First ImpressionsI've already recommended to other business associates we know of.
Shemiya G | First ImpressionsEdward and Monnikka are two team individuals who go FAR AND BEYOND for their clients.They know their product and can convenience a client the best way possible.I have my belongings in good hands including at U haul. I will always recommend Oak Hill to everyone.
Jose L | First ImpressionsMy furniture was stored for 7 years and it’s just fine. I would recommend Uhaul to friends and family.
LATAE L | Overall ExperienceThe manager over this location is AMAZING!! I believe her name is Monica
Shontion J | Overall ExperienceI was really disappointed that my storage rent kept going up! I think that is unfair to your customers especially when they have been loyal and nothing has changed about their unit!
Monifa C | Overall ExperienceMy overall experience was good. I have no complaints although I wasn't aware you had to pay for after hours access to the units. This should be addressed but was not a major issue. Just inconvenient.
Vincent D | Overall ExperienceAlan was very helpful and patience with helping me make a decision on a storage. He was also kind to me when I picked up the uhaul truck.
Tramika M | First ImpressionsAir controlled units are hot majority of the time
Devondra B | Overall ExperienceVery helpful and nice folks to work with.
Nancy S | Overall ExperienceThe only situation I had with the break-in on May/2019 management didn't take the correct action to secure the area to protect customer belongings. That side of the facility is not secured at night.
ORLANDO B | Overall ExperienceNice place
Marlon G | First ImpressionsStorage needs were met and will use them again if ever needed
NICOLE J | Overall ExperienceStaff was friendly and helpful
Chameka J | Overall ExperienceGreat management team here. Always willing to go the extra mile to help and always greets customer courteously. Even helped me with another store rental when i was having trouble reaching them.
Susan A | Overall ExperienceI will come back again if needed
Sharon K | Overall ExperienceI wouldn’t recommend UHaul for the fact that your prices are higher than most and your climate control is way to hot while moving out I got over heated had a heat stroke had to wait 4 days to return
ROBIN M | Overall ExperienceMake sure you get your contact prices in writing. Had a difficult time being treated fairly when they were the ones that made an error in the beginning.
selena w | Overall ExperienceN/A
Lauren B | First ImpressionsClean and Friendly.
Joseph S | Overall ExperienceVery clean and secure.
MICHELLE F | Overall ExperienceThe owner was very polite and courteous. Property was clean.....
URI W | First Impressionspeople were very friendly helpful
John H | Overall ExperienceAll 3 of the staff memebers were awesome! They each individually assisted me with something to make the process smooth. Great job at this location. 2 thumbs up to Monikka and her staff.
courtney v | First ImpressionsVery good experience. Staff is great. Thanks!
Wendy L | Overall ExperienceReally friendly staff! Very informative.
Britni G | First ImpressionsIi did not move out. I wasnt allowed to get my thing per Rachel. I was sent a email 1/8 unit was sold at auction.
Miles j | Overall ExperienceWe had to get our stuff out of the storage they lock the gate at 8:pm I live in Dublin Georgia, drove to Jacksonville to the storage I was rush the storage room had no light didn't get all my stuff
Rick H | Overall ExperienceI received excellent service at this location.
nate j | Overall ExperienceThe truck was ready for me and the storage area I purchased was nice and large enough for my items for temp storage.
Ariel W | First ImpressionsWe had a few bumps in the road to start off with , the manager immediately stepped in clarified everything and went above and beyond to ensure we got exactly what we needed . Excellent cust serv
PAULA H | Overall ExperienceEveryone was friendly. Well secured. Clean.
Wilma E | Overall ExperienceThe staff was very helpful when I first rented the moving truck and the storage unit. When I went to retrieve my belongings the young man on duty was quick to bring me my final paperwork. Thank you
Myra A | Overall ExperienceA really great place for storing your household goods, however, the units had no lighting. It was very difficult to see at night.
Raheemah N | Overall ExperienceThe unit that I pre reserved was given away. Therefore I had to get 2 units which are on 2 separate floors and more than I planned to spend each month. I was very upset with my experience.
Alicia S | Reservation😀😀😀
tatiana e | Overall ExperienceVery polite & friendly staff.
Wilma E | ReservationVery helpful staff, even called when I forgot my iPad in the truck! So appreciated the integrity
Anita H | ReservationThe young man who helped me (Quantavious, I believe was his name) was extremely helpful and professional. He made my check process out very easy!
KAMEKO E | Overall ExperienceI didn't make it at that location described up above. ( which i needed to be). Miami Uhual didn't have my rental truck for that day ( which reservations was made a week ahead of time.
Yorlanda B | ReservationExcellent staff and polite and knowledgeable. Thanks for your help.
Tanya M | ReservationHave been using that facility off and on for many years. And have not had any problems, the staff is very friendly and helpful, will use it again if need.
kassandra w | Overall ExperienceMy property was stolen while I was out of town. I was noticed 3 days prior the break in. When finally notified I asked if the rest of my property was secured 2 4 wheelers worth 5000 u let them get sto
Blake P | Overall ExperienceCordial and professinal staff, clean facilities. Would recommend.
Louis G | ReservationGood job
Cynthia A | Overall ExperienceYour employees and their customer service is great. I pray continued Success, Grace & Mercy over your business and you all. Thx Blessings!
debra m | Overall Experiencegood experience
TOM B | Overall Experiencethe staff are so helpful
Stanley S | Overall Experience