Customer Reviews for U-Haul Moving & Storage of Oakville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Oakville

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Grant S. | Overall Experience |
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UHaul exceeded ALL my expectations! One of the most professional, friendly and accommodating experiences I've had in a long time. I had a difficult situation to deal with and the team at Oakville in particular Melanie Andrew dealt with it and helped me through every step of the way. Being good at customer service is one thing in isolated incidents but achieving service excellence over a period of time is difficult, not for this team. They consistently excelled! I can only deduce that this level of service is central to the UHaul culture. Because of this experience I will go out of my way to not only use UHaul in the future but to recommend UHaul to family, friends and associates. Thank you!

Nancy B. | Overall Experience |
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At 8 pm 2 weeks ago -The facility did not assist with the investigation when a customer was physically attacked at the Woody Oakville location. The police were called & involved and perpetrator was arrested 7 days later. The facility did not assist in retrieving camera footage_claiming only one camera was working for the entire facility and only caught the beginning of the altercation. This facility was chosen as it claims to have 24-Hour Video Monitoring-untrue. Nonetheless Miranda & Zachery were extremely helpful and knowledgeable but the "manager" David did not seemingly care nor take any notes about the incident or trauma suffered by the victim . The victim had been transported to Trafalgar Oakville Hospital via ambulance from the UHaul Woody Oakville Location the previous evening after the assault. She is still recovering from the assault. DO NOT RENT STORAGE HERE AS IT IS NOT SAFE.

Yvonne C. | First Impressions |
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Customer did not leave a comment.

Benjamin R.
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Guy at the counter was very nice and helpful.

ELIZABETH ALICE M.
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Amazing service, made the hand-off very easy and stress free, truck was extremely clean and well kept. Overall great experience. Made a stressful day a lot less stressful.

Donato M.
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To the young man wearing glasses working at the desk on Nov 9th 2020 between 1-4pm, we are so thankful for your patience and assistance in helping us understand and discover more info about future moving rates. Thanks for being awesome!

Mary N. | First Impressions |
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Service was exceptional!!!

HASHAM S H.
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Customer did not leave a comment.

WOJCIECH S Z.
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Trucks are not maintained properly, manager has very poor customer service skills

James T.
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Customer service was excellent. Pick up and return was seamless. Top of my list for my truck rental provider.

MARTIN T.
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Customer did not leave a comment.

MICHAELJ B.
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Customer did not leave a comment.

Steve S.
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Customer did not leave a comment.

Larry M.
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Customer did not leave a comment.

JAMES BARRY K.
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The courteous staff (Miranda & Zachery)and service at the Woody Rd. location was top notch. No complaints, as a matter of fact, they were the only people who went out of their way to help resolve a bad situation. However, I am very disappointed and angry with your booking and reservation system and the terrible experience I had with your TRAFFIC Dept..... No coordination or commitment to hold reservations.....

SLOBODAN M.
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No need

Charles L.
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Customer did not leave a comment.

ZARKO K.
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Both of the front office staff were not wearing masks, with one of them frequently coughing into her hand and proceeding to handle customer licenses.

Sheroy M.
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Customer did not leave a comment.

Alex G.
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Customer did not leave a comment.

Access Lock & D. | Overall Experience |
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Customer did not leave a comment.

MANUEL G.
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Customer did not leave a comment.

PATRICK F.
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Customer did not leave a comment.

FILOMENAM M.
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The man at the counter was rude. I told him my reservation was 8-8. He said NO 8-4 than ultered his voice and said "I dont need this f****** shit" I looked over at the other staff member and she rased her eyebrows. I told him "excuse me but I have a reservation" then I was told to do him a favour and get fuel. I did recieve a credit for that. Upon leaving he did apologize

michael F.
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very helpful staff

sara P.
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Customer did not leave a comment.

Tony A.
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Customer did not leave a comment.

DineshKumar K.
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Customer did not leave a comment.

Harrison T.
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Customer did not leave a comment.

Rajan I.
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Customer did not leave a comment.

Kevin A.
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I have been to the location multiple times in the last twenty four hours. The gentleman who helped me was great but the other girl who was working last night could use some retraining on how to speak with customers. When someone has been moving things all day and is already stressed you could use some better empathy and understanding in your job because I found her customer service to be lacking and her care to be poor. Due to the pandemic I have not received my notice of renewal and when I went to renew online in July I was advised I needed to wait for the renewal as I needed a new picture and the offices were backed up. She advised me that in April (one month after the pandemic began) she was able to renew online which would have been fine if she left it at that. She advised me that she would have to check with management (no problem) but never actually did instead she proceeded to show me how she renewed online multiple times (again this was in April and not July). The whole experience with her made me sick to my stomach as I had already rented a truck, rented storage, and unfortunately had to return for a trailer to move things somewhere else because I had run out of space. Honestly, if I was solely dealing with her and had not already moved things In I would not have used this location. Was thoroughly disappointed and that is why I would not recommend this location because if someone else was harassed and belittled like I was I would feel like trash.

Nicolas Manuel R.
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Rude staff. Like the ones that have been working forever and they just don't care anymore. Like my pick up location was changed and when asked why and how would I deal with the extra miles due to the change, they just kept repeating their terms and conditions. Single word responses.

Joe Z.
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Customer did not leave a comment.

Kirsten B.
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Online registration and pick up was flawless.

German Z. | Overall Experience |
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Customer did not leave a comment.

ATIQULLAH H.
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Customer did not leave a comment.

CAMILO A L.
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fast and great service - good equipment and quite handy/central location

Paul L. | Overall Experience |
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Customer did not leave a comment.

Kellie D. | First Impressions |
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Customer did not leave a comment.

MUHAMMAD H.
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Great experience, they all are helpful

john O.
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Have better signage.

cAMERON W. | Overall Experience |
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Clean. Always accessible. Would have loved to have access to a dumping service / facility for any unwanted items that could not be donated.

LES K.
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Very fast and friendly service

Jozef T.
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Thanks for Great service.

robert R.
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The seat in the truck was no good I got a sore back driving it overall the truck was old and should be retired immediately!!

Christopher D.
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Customer did not leave a comment.

Ross M.
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Would be great if the vehicle had more gas in it. It's not great that you collect a vehicle with half a tank and then are penalized for using a quarter tank.

Juan C. | Online Move In |
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Customer did not leave a comment.

CAROLYN M K.
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Customer did not leave a comment.

FEI S.
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Customer did not leave a comment.

JONATHAN MILES S.
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Customer did not leave a comment.

Helen K.
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Customer did not leave a comment.

ALFRED M.
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Customer did not leave a comment.

MICHAEL DAVID N.
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Wonderful service. No concerns. Thank you

Michael L.
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Customer did not leave a comment.

Richard E.
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The drop off guy was very polite.

MAURICIO D.
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Very good service. Only I have realized that several U-Haul stores require an updated hardware for payment processing. Thank you.

Colin W.
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Always a good, consistent experience at this location. It's a well run shop.

JENNIFER G. | Overall Experience |
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Customer did not leave a comment.

Anthony L.
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Customer did not leave a comment.

Shahzeb A.
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Customer did not leave a comment.

Andrew M.
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Excellent customer service. Fast and convenient.

FAYSAL AHMAD SHA A.
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Keep up the good work ! , amazing and welcoming team , excellent support during thanksgiving weekend.

Omar A.
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....ah I would mark down regular unleaded fuel on the contract or on the gas cap of the van I rented or make sure the gas caps are Black in colour.The gas cap was Yellow in colour which usually means Diesel fuel and I was worried for a few minutes of putting the wrong fuel as the only mention was E 85 gas written on the side of the van

JOSE ANTONIO S.
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All good so far. Thanks

John F.
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Customer did not leave a comment.

Courtney R.
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I had a quick, professional, and very helpful truck rental from here. The service I received was great and I would definitely rent from here again. All of my inquiries were answered courteously. Rent your next uhaul truck from here.

GEORGE N L.
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Best U-haul I have ever been to.

Kaitlynn S.
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Your customer service team on the phone went above and beyond to assist me as the website was making it challenging to locate what I was looking for. The hold time was a bit longer but once I got through to your team they were able to get everything ironed out in a timely manner! Oakville location was clean and conveniently just off the highway. Great customer service from every employee along the way. Thank you

Jeff A.
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Customer did not leave a comment.

William M.
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Customer did not leave a comment.

SAAD S.
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Great location. Friendly staff!

Ayman K.
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Customer did not leave a comment.

NABEELNAEEM K.
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Customer did not leave a comment.

LEE ANN K T.
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Customer did not leave a comment.

JOCELYNE D.
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The man in the morning was rude! I was going in Quebec alone, a big trip for me...

PATRICK F.
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Customer did not leave a comment.

william C.
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Customer did not leave a comment.

NICOLE N.
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Customer did not leave a comment.

Judi v. | First Impressions |
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Good clean units, great location. Staff are friendly and helpful.

Patrick R.
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Customer did not leave a comment.

Randall H.
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Customer did not leave a comment.

DON V.
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Amazing staff !!

Karen C.
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Very friendly and efficient service! Would definitely use them again!

SERGEY S.
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Customer did not leave a comment.

MARK W.
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Customer did not leave a comment.

Joe V.
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I struggled with the online check in but staff was great and got us on our way with the truck in a few minutes.

gurpreet S.
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Good service by man

Tristan W.
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Customer did not leave a comment.

HASAN Y.
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Customer did not leave a comment.

Ann R.
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On pickup the General Manager ripped his mask off out of frustration dealing with an elderly old Jamaican man who was having problems with his booking he then several times swore at him and slammed the phone around. On drop off an employee tried to get me to move the truck several times so it was in the exact spot she wanted when I refused after the 2nd time she told me I wasn't allowed to ever book at this uhaul again which I said perfect I'll take my business else where. They treat their customers like garbage never use this uhaul

ANDREW A.
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Customer did not leave a comment.

STEWARTR P.
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Customer did not leave a comment.

David B.
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An excellent Uhaul location.

neil m. | Overall Experience |
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No light inside the room.

GWENYTH PATRICIA L.
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Customer did not leave a comment.

ESTHER S.
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Customer did not leave a comment.

MICHAEL W.
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The entire process, from start to finish was simply a breeze. I am very satisfied. Nothing to improve.

Bikisha P. | Overall Experience |
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Customer did not leave a comment.

john S.
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very friendly staff.

ANDREW COLIN D.
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Customer did not leave a comment.

Christian R.
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Customer did not leave a comment.

PETER JOSEPH S.
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Online reservation system could be improved. Unable to do so as I could not sign complete this task unable to sign out.

Anthony S. | First Impressions |
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I believe his name was Zack. He was the only male staff that day anyways. He made sure all my details were point on. I really appreciated his eye to detail. He answered all my questions and did while making me feel like I was dealing with a brother from another mother. I actually was going to go price quote and decided not too, because of his knowledge and friendliness. The staff was the total reason why I went with U-Haul yesterday. Also the free month of rent helped too. Thanks for being rockstars!

Beth C.
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Big thanks to Dave for the great customer service!

PETER JOSEPH S.
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Courtesy and helpful staff and a great little truck!

Mary S.
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Very friendly and very helpful nice people thx

John S.
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Customer did not leave a comment.

Nikolas C.
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Fantastic customer service team at this location!

NADIM K.
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The end part was terrible trying to return the key after hours after a long and tiring day. The whole procedure trying to log in and clicking a million photos was so painful. Not to forget the long wait to speak to a customer service assistant on phone. You need to change this. All I need to do is to return the key just like car rentals. You figure out the rest. Thank you.

SAMI M.
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Customer did not leave a comment.

JOSHUA F.
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Customer did not leave a comment.

Michael P.
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Customer did not leave a comment.

RAJAN SHUBHLAL C.
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Customer did not leave a comment.

CHLOE P. | Overall Experience |
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Customer did not leave a comment.

BRIAN W C.
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Very quick and efficient pick up and drop off as a result of the online booking process.

Noa O. | Overall Experience |
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Customer did not leave a comment.

Rodger Y. | Overall Experience |
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It was so very easy to set up an account but a nightmare to to close. Can’t believe the number of calls and time taken to simply say I’ve moved out and please close my account. Nightmares.

Kevin N. | Overall Experience |
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David and his staff maintain an excellent facility with friendly, courteous service.

JACKIE N. | Overall Experience |
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Thank you for all the years of excellent upkeep and maintenance of your facility plus the help of your friendly office staff. Jackie

Reinier V. | Overall Experience |
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Customer did not leave a comment.

Hiltrud D. | First Impressions |
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Customer did not leave a comment.

BRYAN S. | First Impressions |
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Customer did not leave a comment.

DAN B. | Overall Experience |
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wish it was daily free access until midnight

Jonathan S. | First Impressions |
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Customer did not leave a comment.

Kingsridge P. | First Impressions |
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Zack was very helpful

Larry M. | First Impressions |
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Customer did not leave a comment.

Naveed A. | First Impressions |
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Customer did not leave a comment.

ELAINE G. | Overall Experience |
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Customer did not leave a comment.

Stephane C. | First Impressions |
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Customer did not leave a comment.

ANTHONY G. | First Impressions |
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It is a great facility especially the new climae controlled unit

don c. | First Impressions |
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Customer did not leave a comment.

Steve S. | First Impressions |
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They gave away my reserved unit and did not inform me until my move in date . Poor business practice!

Scott G. | First Impressions |
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Customer did not leave a comment.

Kevin C. | Overall Experience |
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Customer did not leave a comment.

JODI M. | Overall Experience |
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Miranda Galvao was very friendly, polite and very helpful to assist me with all the questions I had. She was very thorough, organized and patient with me and all the other customers. I am very happy with my experience at UHAUL! Thanks

SANDRA Y. | Overall Experience |
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I very appreciate of the kind, friendly and helpful staff that went above and beyond during my two year storage at 478 Woody Street in Oakville. Kindest regards, Sandy Youngman

Stephen A. | Overall Experience |
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Tried for 4 days to reach someone at the Oakville Woody location office without success. Probably placed +/-30 calls. Had to drive over to speak to someone. Clean well maintained facility.

John P. | Overall Experience |
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U-Haul is definitely the go-to place for all your packing and moving needs. Staff is friendly, easy going, and helpful from start to finish.

Patrick H. | Overall Experience |
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Customer did not leave a comment.

Kevin C. | First Impressions |
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Fast and efficient service.

Jennesa A. | Overall Experience |
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Customer did not leave a comment.

gloria a. | First Impressions |
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No complaints at all, associates very helpful and nice. Thanks

Kevin L. | Overall Experience |
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Very friendly and courteous staff. Outstanding service. i would highly recommend the Woody Rd. U-Haul location for your storage and moving needs.

Morais W. | First Impressions |
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The customer service agent that served me typified excellence and professionalism to the max. He represented the company with confident and was extremely knowledgeable of the products and services that are offered.

Patrick H. | First Impressions |
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Customer did not leave a comment.

Chanelle H. | Overall Experience |
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Customer did not leave a comment.

Reinier V. | First Impressions |
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I reserved a 12x10 locker online. However, when I got to site, it was a triangular shape and not rectangular. Worked out ok but still didn’t get what I thought that I was renting.

Kimberly J. | First Impressions |
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Very friendly staff upon arrival. Clean facilities and good location not too far off of the highway. Would recommend!

Lynn B. | Overall Experience |
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Your staff are amazing. They were always helpful and easy to talk to.

Alexander F. | Online Move In |
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Customer did not leave a comment.

Kevin L. | First Impressions |
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Customer did not leave a comment.

Larissa b. | First Impressions |
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Customer did not leave a comment.

Nicholas R. | First Impressions |
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Customer did not leave a comment.

Elvan H S. | First Impressions |
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Customer did not leave a comment.

andrey h. | Overall Experience |
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U-Haul has revolutionized the business of renting moving vans and storage facilities. The location on Woody Road in Oakville, Ontario is first rate: the equipment and facilities are the best in the business, contract and invoice processes are simple and efficient, 24-hour access to storage units with 1st month free, ample vehicles of all sizes and full stock of moving supplies ... and all staff members are courteous and professional – they go out of their way to make the rental experience perfect! THANK YOU!

Anudeep Reddy T. | First Impressions |
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Very friendly staff & great prices. Definitely recommend this place!

Joseph M. | Overall Experience |
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Staff very friendly and professional and understanding. Great experience 👍

Katherine V. | Overall Experience |
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what a great promotion to get one month's free storage ... I have never used a storage locker before and this was a great introduction ... now I know how it works and I won't hesitate to come back.

Tatsiana A. | First Impressions |
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Excellent experience

LOUISE W. | First Impressions |
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Great service on a busy day! We would highly recommend uhaul for any storage needs.

Ash A. | Overall Experience |
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I dealt with Dave the GM. He was excellent and helped provide me with a smooth checkout process. thank you for making it a great experience.

Matthew H. | First Impressions |
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Excellent service. It was very convenient that the office was open on New Year s Day and Zachary was very friendly, helpful and informative

david s. | Overall Experience |
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Manager and staff were efficient. Facility was clean and well lit. Very smooth in and out as compared with some other locations. The price can’t be beat! I highly recommend this location.

david s. | First Impressions |
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The manager David was extremely helpful and knowledgeable. We have rented vehicles and many storage places in the past. He made the whole experience very simple and fast. Excellent service. 5 stars!

Tammy S. | Overall Experience |
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At the beginning of our rental there was a problem with the door locks. Staff were very attentive and help us enter the building as needed.

Juba B. | First Impressions |
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Zak is really nice. Top customer service.

Dana S. | Overall Experience |
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Exactly what we needed for short term rental space. Easy to access when needed. Thank you!

craig e. | Overall Experience |
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Great service and top notch staffz

TERRY-LYNN S. | Overall Experience |
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Just need lighting in the units!

Idil A. | Overall Experience |
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I'm glad I came to the right place.

nick e. | First Impressions |
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Great people at the desk. Horribly slow computer systems created a huge lineup in the showroom and made everyone very frustrated. Time to invest in new IT infrastructure to speed up servicing clients.

michelle l. | First Impressions |
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They were supportive, helpful and and kind

TONY P. | Overall Experience |
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Vehicle in very good condition Didn't give u excellent rating because paperwork got messrd up.

Joel P. | Overall Experience |
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Had an issue with billing. I dont think the location caused it. However they did fix it immediately. Other than that perfect experience.

heidi d. | Overall Experience |
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Great facility more the accommodating.

Tammy S. | First Impressions |
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Only problem was that the security system was down and we could not see the unit we rented. Staff very friendly and apologic.

wassim d. | Overall Experience |
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All the team there is great General manager is so helpful Thanks so much

Doug S. | Overall Experience |
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Great

wassim d. | First Impressions |
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The manager is so great guy Mohamad too and the guy who show me the location of my storage They are great team Thank you so much

JENNIFER G. | First Impressions |
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average rating because young man seemed like he didn't want to be there.

Doug S. | First Impressions |
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Great service

chang mook l. | First Impressions |
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The staff was kind and professional.

darryl b. | Overall Experience |
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This was the best moving experience - renting a truck and the storage experience was ideal and just so easy. This facility was very clean and the staff were well-organized and very professional.

Derrick D. | First Impressions |
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n/A

michael p. | Overall Experience |
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All was good except they charged me for the month and they shouldn't have as I moved out of locker on May 10th before the next cycle.

Bradley A. | First Impressions |
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I accidently booked too small of a storage unit. The U-Haul rep I worked with was an absolute saviour, he got a bigger unit for me and was an absolute pleasure to work with! Thank you!

Monique S. | First Impressions |
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Employees extremely patient and accommodating. Made a very stressful long day much easier to bear.

Krystle C. | Overall Experience |
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Great place

ANNEMARIE H. | Overall Experience |
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Staff always helpful

Donna D. | Overall Experience |
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I have used the U-Haul truck and storage rental services many times. Always the same excellent service.

john c. | First Impressions |
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great help

MICHAEL C. | Overall Experience |
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Staff was very attentive, informative and courteous.

Aimee G. | First Impressions |
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Both employees we're very helpful

Catherine O. | Overall Experience |
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Was great

Andrew S. | First Impressions |
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In preparing to moving I have been in for boxes, trucks and storage. A great team !

SANDRA M. | Overall Experience |
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Construction next door to facility caused several problems. Most of staff did their best but manager David butler has no customer service skills at all. He brought my rating way down.

SHERIDAN M. | Overall Experience |
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Staff were always friendly and helpful. They were always working to improve the facilities. Pricing was very competitive.

deepa D. | Overall Experience |
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Excellent service.

GIORGIO B. | Overall Experience |
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Great service.

Brandon R. | Overall Experience |
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Staff was terrific, were able to accommodate my move out request with a smile despite the construction at the facility.

DAVID H. | Overall Experience |
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Very friendly and helpful.

Marcia B. | Reservation |
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I’m going to try to find another company to store my belongings when I move. The customer service rep was atrocious. He did not care one bit about my questions concerns. SO rude! I’ll go elsewhere

Lizanne P. | Overall Experience |
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The facility was very conveniently located, and all the staff were nice and helpful.

COLIN C. | Overall Experience |
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I had a 2nd. floor rental and the Elevator was out of order on several occasions was not working, also controls poorly programmed. IE. If another renter took it up to 2nd floor. Not operable from Gnd.

agnes d. | Reservation |
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UHaul has yet to add this info to my file page. also When I was told I had a reservation confirmed no pertinent info has been attached...no costs or even estimates, no instructions on how you proceed

justin K. | Overall Experience |
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The worst experience I have have in my life They sold my unit when they promised me an extension . Unit 049 have 15 k worth of my items Derek Buttler swore at me and is a liar I

Peter B. | Overall Experience |
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MATHIEU R. | Overall Experience |
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Good facility and staff

jiho w. | Overall Experience |
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Very nice staffs...

jesse c. | Overall Experience |
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We were clearing out our locker, and needed a small cargo van. Despite informing your staff your prices were nearly double what we would pay from home depot, no comment or action was made.

norma jean v. | Overall Experience |
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The manager was most friendly and helpful in getting us through a most difficult experience, he went well out of his way to assist. His employees were awesome as well. But the manager was the best!

victor r. | Overall Experience |
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The staff was very friendly and helpful

Jennifer R. | Overall Experience |
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Neglected to establish payment options so "missed" the first payment that I expected to come out of credit card. Promptly corrected though.

No reviews have been submitted for this location.

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