Customer Reviews for U-Haul Moving & Storage of Oakville

4678 reviews

478 Woody Rd   Oakville, ON L6K3T6
(Dorval and Speers)

(905) 842-3871

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 842-3871

478 Woody Rd
Oakville, ON L6K3T6
(Dorval and Speers)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The staff were fantastic and very helpful, especially the lady working that morning.

Alex W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Anas B. 
Rating:
5.0

The lady working that day was fantastic! Much better the my Weston Rd in Toronto experience 2 weeks prior. The people in Oakville should give the Weston Road employees a lesson on customer service.

Alex W. 
Rating:
5.0

Customer did not leave a comment.

HAZELC P. 
Rating:
4.0

Not leaving the truck empty. Although it says 1/4 tank left, light came on after I drop off the lot. Maybe partial credit to renter who put more gas than the truck starts with?

KIN F Y. 
Rating:
1.0

I reserved a 15' truck from this location online. The reservation went through ok and luckily I took a screenshot on my phone of the reservation. When I arrived to pick up my 15' truck, they told me that I had only reserved a 10' truck and they had no 15' available. When I showed them my confirmation and they saw that I had actually booked the 15', they told me I booked it at a different location and that's why it wasn't available. I then showed them my confirmation again to prove that it was the correct address. They then tried to tell me it as because I had changed my reservation so many times that it caused the problem, when I actually hadn't changed my reservation at all after first booking. Rather than just admitting that they had somehow made a mistake, they tried to put the blame on me. Having to use the 10' truck instead of the 15' that I had booked was a huge inconvenience for me and caused me to have to make multiple trips. I would appreciate if someone would reach out to me to discuss this further.

JORDAN G. 
Rating:
3.0

The truck sharing option we used for them cargo van had a longer than expected pick up process. It took us almost 30 minutes to go through all the steps to secure our rental. I'm used to zipcar where everything is done ahead of time for reference and checks.

jordan F. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD S. 
Rating:
5.0

Customer did not leave a comment.

ARMSTRONG N. 
Rating:
5.0

Customer did not leave a comment.

JORGEIGNACIO IVA M. 
Rating:
3.0

Truck was filthy dirty and smelled terrible! Staff member didn't know what a deductible was and then still misquoted me and told me it was a 0 deductible if I took insurance. But I think I read that the deductible is actually $150.

MATTHEW E. 
Rating:
5.0

Nothing

WILLIAM M. 
Rating:
4.0

The staff , specially Shahir are friendly

MOHSEN A. 
Rating:
4.0

I didn’t realize I had to check in at the front. All communication says “gate” which there isn’t. So I drove to my unit and out in my code - the pad said I hadn’t checked in. I walked (from the far end of the compound) to the front and a very helpful person explained the process to me. I don’t understand why I need to use the same code in 2 places to get to the locker?

Jason S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

Customer service rep was great helpful

LYNDYNG S. 
Rating:
5.0

Customer did not leave a comment.

Jorgeluis L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Purnima F.  |  First Impressions 
Rating:
1.0

First van received had a leak in the tire. The low pressure light came on and the staff knew about the issue. I tried to fill the tire, but pressure would not increase beyond 40 psi. After returning the van, I was given another van where the check engine light came on immediately after leaving. The third van was fine and drove well, but this whole process delayed me by 1.5 hours. The staff was excellent and professional and worked hard to resolve the issues.

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

ADRIANO D. 
Rating:
1.0

After U-haul promised us a 20 foot truck, we received a call from them less than 24 hours before our permanent move to another country notifying us that only 15 foot truck was available. Additionally it was offered to us in the afternoon instead of morning (after we had reserved movers to come and help us move). After we arrived at this location in the afternoon, w were told that our truck was accidentally given to another person until 5 pm. We had to cancel our movers once again and wait for the person to bring our truck since only one truck was allowed across the border. To make up for the promise of the 20 foot truck, U-haul gave is a 10 foot trailer however told us to pick up at a different location and time. This was not only extremely inconvenient and inconsiderate, the staff was extremely rude, unprofessional and not caring at all. Every promise was broken from start to finish. We had to reach out to the president of this company and we still have not heard back from him.

Natalia R. 
Rating:
4.0

This location was one of the better U-Haul locations I have been in. Very friendly and courteous staff, everything was well laid out, van was clean , overall a good experience. Thank you.

IULIANDORIN T. 
Rating:
5.0

Staff knowledge and friendly but professional. Keep up the excellent work ethics.

EMANUEL M.  |  First Impressions 
Rating:
5.0

The original storage unit that was provided was supposed to be a 10x10 - when I arrived on-site it had been split into two 5x10. When we went to look at the unit, it was just too small, very inconvenient and too far on the inside of the building. The women at the front desk was wonderful and provided us with a new locker that was much more convenient within a few minutes. Thanks!

Lindsay J.  |  First Impressions 
Rating:
2.0

Everyone was incredibly rude (with the exception of the lady helping me- I don't remember her name). The girl with the red hair was eating at the service desk (so no mask) and she kept interrupting the lady trying to help me with stuff that had nothing to do with me or my rental. When I returned the van, the older lady (probably supeervisor) was also rude and said to another colleague “the vaccine is not a big deal” as she tried to convince the colleague not to get the vaccine and instead come in to work. Not a very pleasant atmosphere.

YVONNE E. 
Rating:
5.0

Customer did not leave a comment.

RYSZARD T. 
Rating:
5.0

Courteous and friendly customer service. I have no complaints

DEBORAH N. 
Rating:
5.0

Customer did not leave a comment.

HESHAMGOHARY SAI G. 
Rating:
5.0

Customer did not leave a comment.

RAEDRAFIK A. 
Rating:
4.0

I was not informed about equipment location change. The driver stood in line at south service rd just to find out she had to go to another location. A U-Haul employee should have moved the truck to the South Service Rd from Woody since we had rented from South Service Rd originally. I had 2 truck rental charges when I should have had just one in a 24 hour period. I'm not sure why the call centre only booked it for 12 hours. It should be reserved automatically for 24 hours. They also charged me a $20 after hours fee. If we had returned the truck during business hours, 9 am, we would have likely had another truck rental charge. I am not impressed right now.

SARAH JANE F. 
Rating:
1.0

Instructions on self pick-up were not clear. Truck was not full, got charged for fuel I didnt use. Additional fee for dropping off after hours was never communicated. Billing was a mess... instead of processing a refund, got charged again!

Stan I. 
Rating:
5.0

Good service

IMAD S. 
Rating:
5.0

Customer did not leave a comment.

lina D.  |  First Impressions 
Rating:
4.0

Make sure you tell client that the truck code is at the top of truck.

RICHARDL C. 
Rating:
5.0

Was a busy day and only one person on the desk. Had to wait but nothing too extreme

Scott J. 
Rating:
5.0

Thank you.

M Spencer P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Do not want to do your work for late check in. Other rental companies let me drop off late. You pay for insurance why should you have to check in your rental. Its a rental. Did not like that part of the rental

FRANCESCO S. 
Rating:
5.0

Customer did not leave a comment.

YU C. 
Rating:
5.0

Phone reservations take a very long time. I spent around 30 mins before I got someone on the phone. Customer service at location was very friendly and efficient. Would definitely come back.

HUBERT M. 
Rating:
4.0

Customer did not leave a comment.

URS U. 
Rating:
4.0

Great service , fast and friendly

IONUT F. 
Rating:
5.0

Customer did not leave a comment.

Chetan D.  |  First Impressions 
Rating:
5.0

Nothing! This is one of the best Uhaul locations I have ever dealt with. The staff are outstanding, trucks/equipment always look like new and the facilities are immaculate. The woody road location really sets the standards high!!

Michael A. 
Rating:
2.0

Arrived at 0700 to pick up a 20 foot truck we had reserved for our move. On arrival we were informed that the 20 foot truck had broke down 3 days ago and that we should have recieved a phone call advising us. We did not receive any phone call. Moving day is stressful enough. I asked if we could get a 26 foot. Was advised by the nice young man that they were fully booked and had no trucks. The manager was rude and while this young man was trying to find a solution the manager kept snapping at him. He called several locations trying to find us even a 15 foot truck. I finally went and got my husband as she seemed as though she did not want to find a solution. My husband came back in with me and said a few stern words. Within 15 minutes they magically had a 15 foot for us. We were an hour late, stressed out and unimpressed at her attitude. I am sure it is a stressful job especially at the beginning of the month but her lack of respect was not needed. The young man was pleasant and knew how to speak to us to defuse the situation. A man came in as well and complimented him on his professionalism. We will not be using your services again

ANDREWROBERT W. 
Rating:
1.0

The absolute worst experience from any company. Left me and my husband in tears. I will NEVER be using your service EVER

Harold C.  |  Overall Experience 
Rating:
5.0

Very efficient professional and very helpful

FREDDY A. 
Rating:
1.0

When returning the vehicle, the staff was not wearing masks and not adhering to municipal and provincial law. They were not very helpful and shrugged me off as I came into the store to return the vehicle. As this was my first time renting uhaul, i was expecting my final invoice to be given to me in person, but i had to ask multiple times to get it. The gentleman at the end volunteered out of the three people to inspect the vehicle and help me out. I don't recommend this location.

MOHAMMED A. 
Rating:
4.0

Customer did not leave a comment.

Mussarat M. 
Rating:
5.0

Very helpful staff

Selvakumar R.  |  First Impressions 
Rating:
5.0

Excellent and fast customer service at Woody St. Thank you!

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Nadeem B.  |  Overall Experience 
Rating:
4.0

Obvious sound of an exhaust issue. With COVID vehicle inspection was via phone picture verification. No where to provide a comment about the 3xhaust. After return they asked if I noticed an exhaust issue...said yes and was smart enough to record it on my phone on my way out. They just said ok and that was it.

W-SCOTT M. 
Rating:
5.0

Nothing that I can think of

ELIZABETHA N. 
Rating:
5.0

Customer did not leave a comment.

CHALINDA K. 
Rating:
5.0

Excellent service

NADEEM B. 
Rating:
5.0

Good personal, very friendly and profesional

ROBERTO V. 
Rating:
5.0

All experience was just smooth

Abiola A. 
Rating:
5.0

The staff was amazing, very helpful and friendly.

SLOBODAN M.  |  Overall Experience 
Rating:
5.0

The truck I rented this time did not have a back-up camera. The one I rented last time (which was the exact same size and cost) did. For someone who does not normally drive a truck, the camera is a major safety issue and it should be included on all such trucks.

Bruce M. 
Rating:
1.0

Rude manager, clerk don't know what he's doing, will never come back again, worst experience in my life

DINGDING L. 
Rating:
5.0

All good. Thank you

BOZHIDAR D. 
Rating:
1.0

My experience was a very disappointing one. When I reached the facility, I found a lock on my allocated unit. When I went to the customer service desk, I was passed on from one rep to another (4 total) and finally the response was the system double booked my unit. I was not offered a similar unit (due to availability) and instead I was given 2 half units instead. Funny enough, when I went back to the warehouse to locate my units, one of them also had a lock on!! I felt like I was on candid camera when I had to walk back to the customer service desk.

Amro E.  |  Online Move In 
Rating:
5.0

Nothing to do with this site, but I called UHaul to rent a van, booked one, received an email with pick up date, time location, info and then about 2 hours before I was to pick it up received a call stating it was no longer available. Needless to say this was very unexpected and stressful. At time of booking I was ever told that my booking could be cancelled.

ANNE S. 
Rating:
5.0

greta service, thank you!

COLINL R. 
Rating:
4.0

Customer did not leave a comment.

Stuart G. 
Rating:
3.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Great customer service

GENEVIEVE B. 
Rating:
1.0

Never ... worst customer service and totally unsatisfactory

SYED H. 
Rating:
4.0

Everything was satisfactory. I’d rent there again.

AAron Zachary Y.  |  Overall Experience 
Rating:
5.0

The staff at this location are truly exceptional. After I vacated my locker and before I had a chance to call same day the staff had noticed my locker was empty and the contents gone. They called me to make sure it was me that had emptied it. Honestly... Above and beyond.

Janine J.  |  Overall Experience 
Rating:
5.0

outstanding service!

Jorgeluis L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RALPHR G. 
Rating:
5.0

Customer did not leave a comment.

Tao S. 
Rating:
5.0

Staff are very helpful. Excellent service. Clean storage facility with dollys available on-site. Very helpful. I would definitely recommend U-haul.

Rose C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Elsa C.  |  Overall Experience 
Rating:
3.0

Lazy unattentive staff, treated me like a child, very canned approach. The moving guys were amazing specially Mohamed, thumbs up 👍

ZAKIMOUNIR H. 
Rating:
5.0

Great service by the team.

Peter G. 
Rating:
5.0

Make sure they're open on time. I was rushing to get to my home to load the truck.

ALEKSANDAR D. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN T. 
Rating:
4.0

Customer did not leave a comment.

PAULAN V. 
Rating:
5.0

Customer did not leave a comment.

Tejashree S.  |  Overall Experience 
Rating:
1.0

I was told $8 for the insurance but charged $18!!!!

SARANDIP C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

DARIUSBALAQUE S. 
Rating:
2.0

The order we placed was for a 15 ft truck and we couldn't receive it despite booking much in advance and the staff was very casual about it. It resulted in a lot of inconvenience to us as we couldn't move everything at one go. Very disappointed.

AMEYAMADHAV G. 
Rating:
5.0

Not much! Extremely helpful & friendly staff!! when I initially google mapped "uhaul" it led to a non-existant location in Erin Mills, Mississauga. It was not a uhaul but a Sobeys store! Terrible waste of time. Might want to look into that

CHRIS G. 
Rating:
5.0

All good - thanks again for looking after our needs. Don

Don P. 
Rating:
5.0

Customer did not leave a comment.

BOBAK M. 
Rating:
5.0

Really, really great customer service. Super nice and helpful staff.

Jennifer B. 
Rating:
4.0

Customer did not leave a comment.

michael w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAKESHKUMAR A. 
Rating:
5.0

Customer did not leave a comment.

IGOR C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH I. 
Rating:
1.0

associate tried to take photos of my credit card, was on speaker phone having personal phone call while assisting me, very rude, and did not supply me with equipment i paid for

Jessica A. 
Rating:
5.0

Thank you for keeping my belongings safe a secure for over a decade! I will recommend this location to all my family and friends, and If I will ever need a storage unit again I will be coming back to your location!

CARMELA M.  |  Overall Experience 
Rating:
5.0

Staff were great. We had a problem where something fell forward and blocked the door from opening on our storage unit. The staff member came immediately to help and we were able to get it open. I've used this U-haul several times and it's always been very good.

ROSEELLEN C. 
Rating:
4.0

Customer did not leave a comment.

BRADLEYJ P. 
Rating:
5.0

Customer did not leave a comment.

KRZYSZTOF K. 
Rating:
1.0

The millage of the car was 40 km over the actual millage. I entered the correct one in the app and mentioned that to the representative. But still i have charged for that extrea 40 km.

MOHAMMAD R. 
Rating:
5.0

Customer did not leave a comment.

GAGAN P. 
Rating:
1.0

Worst customer service ever, I never thought the staff would argue with me and make me feel as if I was not welcomed there, I was accused of being rude every time I visited even though it was my first time being at this location, I was charged for a van that was advertised on your board that would fit a bedroom and a studio which it did not, the way I was approached upon entering this location and the way I was dealt with was very unprofessional I did not enjoy my experience and am hoping something can be resolved and or compensated on my behalf. Thanks

FADY M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN JASON M R. 
Rating:
5.0

Just too pricey

Aliaksandr M.  |  Overall Experience 
Rating:
5.0

Great service - their new on-line check-in & return service works really well and is available 24 x 7

Jonathan D. 
Rating:
2.0

Lady was rude upon arrival. Usually your truck is ready. Mine was all the way at the back of the lot. Couldn't find it for a good 10 minutes until I asked an associate and they said “ oh it's way back there”

DANIEL P. 
Rating:
5.0

Great service. Very punctual. Reservation fulfilled

ANA P. 
Rating:
4.0

Bigger office

ARTHURG J. 
Rating:
3.0

Customer did not leave a comment.

WAYNE G. 
Rating:
5.0

N/A

Colin W. 
Rating:
5.0

Customer did not leave a comment.

Adrian D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
1.0

I filled the tank and left it with more gas but they charged me for 2litres and their 'fee' of $30. That is no way to make money. Dishonest people.

FERNANDO E. 
Rating:
5.0

Friendly staff, good service and so far honest deal. I recommend this place.

DARIUSZ J. 
Rating:
1.0

Customer did not leave a comment.

PHILIPPE U. 
Rating:
4.0

Customer did not leave a comment.

NORMANR F. 
Rating:
5.0

Nothing, everything was great!

ANDREA J V. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Awesome experience rented online and excellent personal cx service in-house

Elaine G. 
Rating:
5.0

All was very good. Everyone was socially distanced and wearing masks. The return was simple and seamless.

Christopher C. 
Rating:
3.0

Customer did not leave a comment.

JULIA V. 
Rating:
4.0

Need better ventilation in storage area.

Vlado P.  |  First Impressions 
Rating:
5.0

I have never had better customer service at a Haul location in my life! Also, they keep their trucks super clean, well-maintained and the storage unit was spotless! 5 Stars!

Melissa s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tejashree S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ross L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sanja M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nayer B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Derek J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael H.  |  First Impressions 
Rating:
4.0

Great service except I had put some supplies on hold and they were not on hold when we got there. The person thought we weren't coming and had put them back. I had changed the date of the move once so that could be why but a text to ask if we still needed them or simply checking our order would have been nice. Otherwise, very happy with the service.

Rose C.  |  First Impressions 
Rating:
5.0

Amazing management nothing to complain or to comment

GARIPALLA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Satish C.  |  First Impressions 
Rating:
5.0

Staff at this location are helpful, courteous and friendly. They are an excellent representative for U-Haul.

Bill H.  |  Overall Experience 
Rating:
5.0

Excellent service and customer service too.

Amarbir G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA M.  |  Overall Experience 
Rating:
5.0

Overall, an excellent experience with several staff members at this facility eg Lorelie. My experience with Zachary Cloutier; supportive, helpful and gave good tips and guidance. Thank you!

Prashant M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darryl L.  |  Overall Experience 
Rating:
5.0

The lady who assisted me was polite and very helpful. Her name is Lorelie. I am very pleased in use ng U-Haul

Cecilia C.  |  First Impressions 
Rating:
5.0

Great staff, friendly and courteous. Never had a storage unit, this was my first time, great experience, I will be recommending it to my family and friends. If needed again, this will be the place I will go to. Thanks!

julie a.  |  Overall Experience 
Rating:
5.0

Great customer service, very efficient and thorough. Loved the staff.

AAron Zachary Y.  |  First Impressions 
Rating:
5.0

My only thing that wasn't perfect was the difference between my online experience and the counter. I spent some time double checking things with live chat and felt that since I spent more then an hour double checking my reservation I would just go to the counter and double check again and be on my way. The excellent employee spent a lot of time going over the things that I had already went over, since I didn't bring my computer I diidn't have quick answers to every single question, all i wanted was to get what I had spent the time reserving. After 45 minutes of questions I got the rental, if the reservation email had the instruction to bring all those questions i would have, I don't get why I was reminded to bring some info and not all the required inf. I had to take a call as that process was ridicuously long, and the person left me to explain another customers bill. That other customer was being rude and boy I felt those rude urges in me since my online work was pointless. Assuming I didn't do that online work I would say what a great team and building, there was an annoying customer in the building and the team kept there composure and was great with me and my helper, she gave me my first months rent free, I like how they get along with each other and me and my friend, they walked with me to show the keypad which i would have had to gone back and ask for help, all around they are pros and I will come back for the next move.. Thanks

Kenneth Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K.  |  Overall Experience 
Rating:
5.0

Great service Great prices

DON V.  |  Overall Experience 
Rating:
5.0

i would highly recommend this facility the staff was always helpful and friendly they made you feel like family Thank you

RANDY E.  |  Overall Experience 
Rating:
1.0

The most disappointing experience ever considering I heard good things about their services. Not only were they not accommodating and rude every time I came in or call, they didn’t listen to a thing we ask, was very unhelpful, and very reluctant to do anything, especially during such a tough year. Not to mention, when renting their trucks, they didn’t explain about the mileage you can’t go over and only disclose this after we return the vehicle, making us not able to get our deposit back. Moving is already stressful enough, but add on to the added stress from some hidden clause that wasn’t disclose is unacceptable. If this was explained ahead of time, we would’ve paid attention to it. I would’ve given them a 0 if I could. I would never recommend this company to anyone ever again! By far the worst experience I ever had!

jennifer x.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hiltrud D.  |  Overall Experience 
Rating:
5.0

Zachery was pleasant and helpful. Staff seemed to have understanding that moves are one of life's greatest stressors, representing all kinds of life changes and circumstances and the staff seemed to be be kind, compassionate and helpful. Well done!

Dawn-Angela S.  |  First Impressions 
Rating:
1.0

The service at this location was very poor. I did not book with Uhaul storage because of the employee Zachaure Cloutier. This employee was very rude and unhelpful. Despite the manager asking him to accommodate my needs and providing me with a storage space more appropriate to load/unload my furniture he refused. I had to rent in a private storage facility which costs more because of this staff member.

Waleed T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paolo R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ritu T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walid A.  |  Overall Experience 
Rating:
1.0

David butlar was not helpful in anyway because his manager asked him to give me storage to be easy to unload from the truck. He tried not helping through the process because of him i had to go pay at a different storage facility instead of getting the month for free.

Waleed T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOUISE K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne C.  |  Overall Experience 
Rating:
4.0

Very good

Glenn W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Derrick D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Glenn W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gord i.  |  First Impressions 
Rating:
5.0

Friendly, professional, very helpful, highly recommended.

julie a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ninoska c.  |  Overall Experience 
Rating:
5.0

Really great customer service! Everyone was really helpful. It was so easy to use the carts and elevator. Super nice staff.

shannon c.  |  First Impressions 
Rating:
5.0

UHaul exceeded ALL my expectations! One of the most professional, friendly and accommodating experiences I've had in a long time. I had a difficult situation to deal with and the team at Oakville in particular Melanie Andrew dealt with it and helped me through every step of the way. Being good at customer service is one thing in isolated incidents but achieving service excellence over a period of time is difficult, not for this team. They consistently excelled! I can only deduce that this level of service is central to the UHaul culture. Because of this experience I will go out of my way to not only use UHaul in the future but to recommend UHaul to family, friends and associates. Thank you!

Grant S.  |  Overall Experience 
Rating:
1.0

At 8 pm 2 weeks ago -The facility did not assist with the investigation when a customer was physically attacked at the Woody Oakville location. The police were called & involved and perpetrator was arrested 7 days later. The facility did not assist in retrieving camera footage_claiming only one camera was working for the entire facility and only caught the beginning of the altercation. This facility was chosen as it claims to have 24-Hour Video Monitoring-untrue. Nonetheless Miranda & Zachery were extremely helpful and knowledgeable but the "manager" David did not seemingly care nor take any notes about the incident or trauma suffered by the victim . The victim had been transported to Trafalgar Oakville Hospital via ambulance from the UHaul Woody Oakville Location the previous evening after the assault. She is still recovering from the assault. DO NOT RENT STORAGE HERE AS IT IS NOT SAFE.

Nancy B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yvonne C.  |  First Impressions 
Rating:
5.0

Service was exceptional!!!

Mary N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Access Lock & D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

German Z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kellie D.  |  First Impressions 
Rating:
4.0

Clean. Always accessible. Would have loved to have access to a dumping service / facility for any unwanted items that could not be donated.

cAMERON W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JENNIFER G.  |  Overall Experience 
Rating:
5.0

Good clean units, great location. Staff are friendly and helpful.

Judi v.  |  First Impressions 
Rating:
4.0

No light inside the room.

neil m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bikisha P.  |  Overall Experience 
Rating:
5.0

I believe his name was Zack. He was the only male staff that day anyways. He made sure all my details were point on. I really appreciated his eye to detail. He answered all my questions and did while making me feel like I was dealing with a brother from another mother. I actually was going to go price quote and decided not too, because of his knowledge and friendliness. The staff was the total reason why I went with U-Haul yesterday. Also the free month of rent helped too. Thanks for being rockstars!

Anthony S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHLOE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noa O.  |  Overall Experience 
Rating:
2.0

It was so very easy to set up an account but a nightmare to to close. Can’t believe the number of calls and time taken to simply say I’ve moved out and please close my account. Nightmares.

Rodger Y.  |  Overall Experience 
Rating:
5.0

David and his staff maintain an excellent facility with friendly, courteous service.

Kevin N.  |  Overall Experience 
Rating:
5.0

Thank you for all the years of excellent upkeep and maintenance of your facility plus the help of your friendly office staff. Jackie

JACKIE N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reinier V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hiltrud D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRYAN S.  |  First Impressions 
Rating:
4.0

wish it was daily free access until midnight

DAN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan S.  |  First Impressions 
Rating:
5.0

Zack was very helpful

Kingsridge P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Naveed A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELAINE G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephane C.  |  First Impressions 
Rating:
5.0

It is a great facility especially the new climae controlled unit

ANTHONY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

don c.  |  First Impressions 
Rating:
1.0

They gave away my reserved unit and did not inform me until my move in date . Poor business practice!

Steve S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Scott G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin C.  |  Overall Experience 
Rating:
5.0

Miranda Galvao was very friendly, polite and very helpful to assist me with all the questions I had. She was very thorough, organized and patient with me and all the other customers. I am very happy with my experience at UHAUL! Thanks

JODI M.  |  Overall Experience 
Rating:
5.0

I very appreciate of the kind, friendly and helpful staff that went above and beyond during my two year storage at 478 Woody Street in Oakville. Kindest regards, Sandy Youngman

SANDRA Y.  |  Overall Experience 
Rating:
3.0

Tried for 4 days to reach someone at the Oakville Woody location office without success. Probably placed +/-30 calls. Had to drive over to speak to someone. Clean well maintained facility.

Stephen A.  |  Overall Experience 
Rating:
5.0

U-Haul is definitely the go-to place for all your packing and moving needs. Staff is friendly, easy going, and helpful from start to finish.

John P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick H.  |  Overall Experience 
Rating:
5.0

Fast and efficient service.

Kevin C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennesa A.  |  Overall Experience 
Rating:
5.0

No complaints at all, associates very helpful and nice. Thanks

gloria a.  |  First Impressions 
Rating:
5.0

Very friendly and courteous staff. Outstanding service. i would highly recommend the Woody Rd. U-Haul location for your storage and moving needs.

Kevin L.  |  Overall Experience 
Rating:
5.0

The customer service agent that served me typified excellence and professionalism to the max. He represented the company with confident and was extremely knowledgeable of the products and services that are offered.

Morais W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chanelle H.  |  Overall Experience 
Rating:
4.0

I reserved a 12x10 locker online. However, when I got to site, it was a triangular shape and not rectangular. Worked out ok but still didn’t get what I thought that I was renting.

Reinier V.  |  First Impressions 
Rating:
4.0

Very friendly staff upon arrival. Clean facilities and good location not too far off of the highway. Would recommend!

Kimberly J.  |  First Impressions 
Rating:
5.0

Your staff are amazing. They were always helpful and easy to talk to.

Lynn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kevin L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larissa b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elvan H S.  |  First Impressions 
Rating:
5.0

U-Haul has revolutionized the business of renting moving vans and storage facilities. The location on Woody Road in Oakville, Ontario is first rate: the equipment and facilities are the best in the business, contract and invoice processes are simple and efficient, 24-hour access to storage units with 1st month free, ample vehicles of all sizes and full stock of moving supplies ... and all staff members are courteous and professional – they go out of their way to make the rental experience perfect! THANK YOU!

andrey h.  |  Overall Experience 
Rating:
5.0

Very friendly staff & great prices. Definitely recommend this place!

Anudeep Reddy T.  |  First Impressions 
Rating:
5.0

Staff very friendly and professional and understanding. Great experience 👍

Joseph M.  |  Overall Experience 
Rating:
5.0

what a great promotion to get one month's free storage ... I have never used a storage locker before and this was a great introduction ... now I know how it works and I won't hesitate to come back.

Katherine V.  |  Overall Experience 
Rating:
5.0

Excellent experience

Tatsiana A.  |  First Impressions 
Rating:
5.0

Great service on a busy day! We would highly recommend uhaul for any storage needs.

LOUISE W.  |  First Impressions 
Rating:
5.0

I dealt with Dave the GM. He was excellent and helped provide me with a smooth checkout process. thank you for making it a great experience.

Ash A.  |  Overall Experience 
Rating:
5.0

Excellent service. It was very convenient that the office was open on New Year s Day and Zachary was very friendly, helpful and informative

Matthew H.  |  First Impressions 
Rating:
5.0

Manager and staff were efficient. Facility was clean and well lit. Very smooth in and out as compared with some other locations. The price can’t be beat! I highly recommend this location.

david s.  |  Overall Experience 
Rating:
5.0

The manager David was extremely helpful and knowledgeable. We have rented vehicles and many storage places in the past. He made the whole experience very simple and fast. Excellent service. 5 stars!

david s.  |  First Impressions 
Rating:
4.0

At the beginning of our rental there was a problem with the door locks. Staff were very attentive and help us enter the building as needed.

Tammy S.  |  Overall Experience 
Rating:
5.0

Zak is really nice. Top customer service.

Juba B.  |  First Impressions 
Rating:
5.0

Exactly what we needed for short term rental space. Easy to access when needed. Thank you!

Dana S.  |  Overall Experience 
Rating:
5.0

Great service and top notch staffz

craig e.  |  Overall Experience 
Rating:
4.0

Just need lighting in the units!

TERRY-LYNN S.  |  Overall Experience 
Rating:
5.0

I'm glad I came to the right place.

Idil A.  |  Overall Experience 
Rating:
2.0

Great people at the desk. Horribly slow computer systems created a huge lineup in the showroom and made everyone very frustrated. Time to invest in new IT infrastructure to speed up servicing clients.

nick e.  |  First Impressions 
Rating:
5.0

They were supportive, helpful and and kind

michelle l.  |  First Impressions 
Rating:
4.0

Vehicle in very good condition Didn't give u excellent rating because paperwork got messrd up.

TONY P.  |  Overall Experience 
Rating:
4.0

Had an issue with billing. I dont think the location caused it. However they did fix it immediately. Other than that perfect experience.

Joel P.  |  Overall Experience 
Rating:
4.0

Great facility more the accommodating.

heidi d.  |  Overall Experience 
Rating:
4.0

Only problem was that the security system was down and we could not see the unit we rented. Staff very friendly and apologic.

Tammy S.  |  First Impressions 
Rating:
5.0

All the team there is great General manager is so helpful Thanks so much

wassim d.  |  Overall Experience 
Rating:
5.0

Great

Doug S.  |  Overall Experience 
Rating:
5.0

The manager is so great guy Mohamad too and the guy who show me the location of my storage They are great team Thank you so much

wassim d.  |  First Impressions 
Rating:
3.0

average rating because young man seemed like he didn't want to be there.

JENNIFER G.  |  First Impressions 
Rating:
5.0

Great service

Doug S.  |  First Impressions 
Rating:
5.0

The staff was kind and professional.

chang mook l.  |  First Impressions 
Rating:
5.0

n/A

Derrick D.  |  First Impressions 
Rating:
5.0

I accidently booked too small of a storage unit. The U-Haul rep I worked with was an absolute saviour, he got a bigger unit for me and was an absolute pleasure to work with! Thank you!

Bradley A.  |  First Impressions 
Rating:
5.0

great help

john c.  |  First Impressions 
Rating:
5.0

Both employees we're very helpful

Aimee G.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top