Customer Reviews for U-Haul Moving & Storage of Oakwood

1,871 reviews

4211 McEver Rd   Oakwood, GA 30566
(On the corner of Mundy Mill Rd and McEver Rd)

(770) 535-8447

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(770) 535-8447

4211 McEver Rd
Oakwood, GA 30566
(On the corner of Mundy Mill Rd and McEver Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

Jimmy S. 
Rating:
3.0

The owner/customer service person was very unfriendly. As a business owner you should appreciate each and every one of your customers..smile, appreciate the business you are getting, act like you give a damn that I walked through the door, ask "how are you", and/or "have a great day"..just a thought..If I need U haul services again I will try another location.

Tarra T. 
Rating:
5.0

Customer did not leave a comment.

Laurie S. 
Rating:
4.0

They would be excellent except store unattended at times. Need at least one person for checking vehicles and managing units and minimally a greater to say that someone will help in a second

Taylor D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hannah A. 
Rating:
5.0

Customer did not leave a comment.

Marlene B. 
Rating:
5.0

Check in and check out were easy, everything was explained well and the staff was so friendly.

Kathleen O. 
Rating:
1.0

Always make sure the trucks are being return with 1/4 of tank. Because I'm being charged when I had a credit of 67 dollars for gas because the trunk was on 5 miles. I pumped that and I used it. And they told me that if I left it 1/4 of tank that I was going to be charged 8 dollars and the thing is the 67 dollars only pumped to 1/4 of tank. And I returned it less than a 1/4 but not to the point that it didn't have any gas. and now I'm being charged 108 dollars when it wasn't my fault the dam trunk didn't have gas whatsoever

Heidi C. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
4.0

Lauren was great, professional, knew the equipment, and got me on my way efficiently.

gregory C. 
Rating:
5.0

We rent from this location on average of 3 to 4 times a year. They always do a great job.

ANASTASIA R. 
Rating:
5.0

Customer did not leave a comment.

Earl H. 
Rating:
1.0

I was charged an extra day plus after I told them I didn't want insurance they still charged me for it.

NOE E. 
Rating:
3.0

I thought I had the trailer for three days. The 16,17,18th. Return by 8:45 on the 19th. But I was charged an extra day and the lady there, not Rachel, kept telling me I might've been charged because it interfered with another rental. But I told her I was charged before I left the lot? So what she was saying made no sense.

Johnny K. 
Rating:
5.0

Customer did not leave a comment.

Douglas F. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Skylar gave us great customer service and was a real pleasure to do business with.

John H. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO M. 
Rating:
3.0

Was offered mobile pick up but when I got there for my mobile pick up before store hours I was never provided the information I needed. When I asked during store hours why this was I was told this location didn't do that process. Not mad at the woman who told me this. Just upset that I was even offered this service when it wasn't a possibility and wasted my time. Also the car just sounded AWFUL when I drove it

Jack N. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

The staff at this location are fantastic and very responsive when an equipment issue occurred (check engine light and locked cargo area with no key). Location is clean, well-maintained and efficient.

Lujene C. 
Rating:
4.0

Customer did not leave a comment.

bruce W. 
Rating:
1.0

They charged me for coverage even when I eeclined it.

RAJABHARATH V. 
Rating:
1.0

Unsafe outdated filthy

Michael K. 
Rating:
5.0

Customer did not leave a comment.

BARRY M. 
Rating:
5.0

Absolutely nothing. Very friendly staff.

Angela S. 
Rating:
4.0

The AC only functioned while the truck was in motion. Neither of the two 12-volt adapters worked so I could not charge my phone while trying to use gps or connect my phone to a bluetooth hands-free device since our state has laws against holding phones.

Grant C. 
Rating:
5.0

We dropped off after hours here. At one point I had to talk to Uhaul telephone customer service since it was an after hours drop off and they were helpful too.

Joe C. 
Rating:
3.0

Rented Moving Truck and Trailer. Trailer tires only had 20 psi of air in them. the unit was not ready to rent.

Tim B. 
Rating:
3.0

Customer did not leave a comment.

Scott H.  |  Overall Experience 
Rating:
5.0

The customer service rep provided excellent service

Shreve G. 
Rating:
2.0

I have nothing against the staff at the location, and Blake Cantrell, the general manager, went out of his way to make the situation right, but I will neither use nor recommend U-Haul to any person ever. Between the constant appointment shuffling and difficulty in finding solutions to fairly common problems, U-Haul as a company has a lot to fix before I consider spending any of my money at any location again.

Francis S. 
Rating:
5.0

Customer did not leave a comment.

GIULIANO G.  |  First Impressions 
Rating:
4.0

Had a UHaul air conditioning unit Ieak into my unit and cause some water damage to my items. Was told since I didn’t have insurance there was nothing they could do. Shouldn’t it be uhaul’s insurance to compensate? Also charged $2 extra every month and no one could tell me why.

Griffin M.  |  Overall Experience 
Rating:
2.0

When I first arrived I was informed that there were no trucks available, despite my reservation. I was told the closest location that had the truck I requested was 20 miles away. Manager then found a truck that was reserved for someone else and gave it to me claiming ‘first come, first serve'. Was overall a headache and will not return to this location.

Gabriella M. 
Rating:
2.0

The girl you have working there is the most hateful employee. The lady of color was nice. When I come in and this was the SECOND time this young lady has treated me like I was beneath her. I am 60 years old and I don't need this ageism shit. If I have rented blankets, LOOK at the receipt and go down it to make sure I have all items if you cannot put it in the truck ahead of time. In case you're wondering, I also write compliments on Yelp, Nextdoor, etc. I get that you don't want to put blankets in the truck ahead of time because I “might not pick up the van”, but check my order. I'm going to do my best to NEVER use this particular uhaul again. I know some business owners nearby and I'm telling them as well. Please train your employees to check the order and their attitude. I didn't say a word to her, but I surely was irritated as everyone can have a bad day, but TWICE?

Teresa F. 
Rating:
5.0

Customer did not leave a comment.

BEATRIZ Z. 
Rating:
4.0

The vehicle I rented is dangerous and should not be on the road. The steering wheel has at least 6" of play in the in either direction. The vehicle will drift from lane to lane and is difficult to drive. I attempted to return the vehicle within 24 hours. The office was closed (after hours) however. The U-Haul app was not working, so I called to speak with a customer service rep for assistance. There was at least 45 minutes wait time. Terrible app and unbelievable 45 minute wait time to speak with a customer service rep. I kept the vehicle until the next day. Because of the app and CSR experience I incurred 20 additional miles.

Mike F. 
Rating:
4.0

Upon arrival, I found the business to be grossly understaffed. I would strongly recommend that more staff be available to assist. The GM and everyone was exceptionally friendly and professional.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
1.0

I called a satellite location to reserve the rental and was not informed I would need to p/u in Oakwood. Upon arrival in Oakwood facility, I waited in line for one employee to check in six other rentals. This took 1 1/2 hours. Which seem to delay everyone in lines day. The employee gave no indication to caring for the delay. She seemed to go on her 15 minute break in the middle of the process. Also, stopping to drink her Sprite with no delay to her time. The truck was still dirty, previous renters empty coke bottles in the cab. I had to get one of your brooms in the service area to sweep the box of the truck which seemed to have concrete mix inside. No other employee was seen in the 2 hours it took to intake and leave with my rental. When you lecture the rental to return the rental clean, then you should send it out clean. A total mess of unprofessional, not making me want to rent UHaul again.

Chris K. 
Rating:
3.0

The truck I was given,the A/C was not working.and I went back in the office to change it. They said they could change it for another one,but also had no works A/C. I drove it like that not a good experience.plus the engine is making noise under acceleration and losing power

Luis R. 
Rating:
3.0

Air conditioning not working Waited over an hour + to pick up a truck You know how many trucks are going out? Prepare by having enough staff.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Blake P. 
Rating:
1.0

You had 12 9 am rentals with only 1 person working. I had a reservation and checked in online, and had to wait in line for 55 minutes until I was able to get my truck. She did ask if anyone checked in online but when I told her I did she couldn't find any record of it. Once I got the truck it was dirty and the dash was sticky. I then had to get gas because it was on 1/8 Of a tank. The truck ran fine and everything went ok. I was just was over an hour and half late to my destination.

Amy D. 
Rating:
3.0

I was waiting for more than one hour for my truck. Then they they did not adjust my rental time. I did the check online so as not to waste time and it was a disaster. The keys weren't in the truck and neither were the tools I rented.

Karla T. 
Rating:
5.0

Customer did not leave a comment.

Joy S. 
Rating:
2.0

NA

Cameron R. 
Rating:
5.0

Customer did not leave a comment.

aly M. 
Rating:
5.0

More friendly staff…a smile and hello goes a long way.

Dawn B. 
Rating:
1.0

Most rude customer service I've ever experienced. Large location has no signage to tell you which of many doors to go to for drop off. Beirut ally no parking for customers or equipment and almost no turnaround or backup space with a trailer.

Barry H. 
Rating:
5.0

Thanks

PATRICIA G. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
5.0

I rented the Cargo Van to transport then unloaded. Really like the use of dollies and the sliding doors when open. Thank you!!!

Loretta J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
2.0

I rated so low for the location because on a Saturday morning you only have 1 person running the whole store. So when we arrived two other people are there literally searching for someone to help them! Very disappointing!!

Ronnie M. 
Rating:
4.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

It was a lot of brown dirt and dust on the dashboard the truck ran great it was a really nice truck but you could tell it hadn't been cleaned in a long time. But it didn't affect my experience. It was a quick and easy painless rental got done what I needed to get done and they got me out of there really fast when I was finished. ⭐⭐⭐⭐⭐ for sure!

james M. 
Rating:
3.0

Requested a 17' box truck. When I arrived, the truck that was prepared has a box storage area was only 14' in length. The manager was very busy (as labor supply issues are difficult right now), and had to wait close to 30 minutes to retrieve the truck. When I questioned about the size difference, manager simply read the dimensions of a 17' truck from the computer terminal, instead of actually inspecting the vehicle that had been prepared. Not to delay my way any longer I simply took the 14' box truck. I am not sure if a “17' truck” actually means the box is 17' in length or not, but it felt a bit misleading. Either I got the wrong size truck, or was charged for a larger truck. It is what it is.

Jared K. 
Rating:
5.0

Customer did not leave a comment.

Jerry R. 
Rating:
5.0

Yup, they had what I needed and were very helpful.

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

Eric E. 
Rating:
1.0

PRICING DECEPTION AND POOR MAINTENANCE MONITORING. I reserved a cargo van for an extended mileage furniture move at $79/day including 100 miles and $0.29/mi. thereafter. The only cargo van available when I arrived had a bad tire, which had not been noticed by the store. Because they could not fix it on the spot, I was offered a box truck for the same price as the cargo van. The first box truck offered did not have functioning A/C vents, also not noticed by the store until I pointed them out. Finally, the second box truck turned out to be fully functional. The process of finally getting a properly functioning vehicle took over an hour, putting me well behind schedule and into the heart of Atlanta rush hour on both ends of my trip. Then, despite being assured by the person who reserved and rented me the truck that I would AUTOMATICALLY be charged the $79/day, $0.29/mile rate after returning the vehicle - regardless of the standard local trip pricing printed on the order sheet (also confirmed by U-Haul customer service) - this store charged me $230 in excess of the agreed-upon rate, which I learned only the next day because they were closed by the time I returned the vehicle (but well within my rental time limit) due to my delayed start. The store's manager has failed to correct the pricing despite a phone call and two separate emails over the five days since my rental. This is unethical and unacceptable.

Clyde M. 
Rating:
5.0

Customer did not leave a comment.

Tammy B. 
Rating:
2.0

I was charged for 2 days and only had it for 7 hours

Jerry S. 
Rating:
1.0

Owners are not polite or nice to work with. They called me pressing me to return saying they had to have to unit back for somebody else the next day. I told them I would hurry up and try to get back as early as possible (even though they didn't need the unit back that afternoon). Even though I got the unit back a few hours before they closed, they charged me an entire extra day. They wouldn't take into consideration the fact that I had to wait in line a long time when I went there to pick up. Owners at other U-Haul locations are much more friendly to work with. The owners even argued in front of customers about personal issues with other family members. I won't go back to this location.

Charlie M. 
Rating:
5.0

Customer did not leave a comment.

Henry Z. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Drop off at night closing hours so no personnel

Alejandro M. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

I had a great experience moving from Oakwood, Ga to Fl using U Haul services. The 15 foot truck ride smooth on I-75 and and was in a very good condition.

Walter M. 
Rating:
1.0

Had reservations for 5/30. Never contacted me. When we arrived we were told they didn't have a truck. They told us to come back at 7am on 5/31. Truck had less then 3/4 of tank gas when I brought it back it was 3/4 full and now they are charging me a surcharge for gas? No way! Never will I rent from them again.

Patricia B. 
Rating:
5.0

Trailers need a younger jack.

william S. 
Rating:
5.0

Customer did not leave a comment.

HAROLD D. 
Rating:
3.0

Only one person available on a busy holiday weekend. Awaited in line for an hour and :25 minutes just to get truck. A/C in truck didn't work, but after all of this the price was still the same. Unacceptable.

Timothy W. 
Rating:
4.0

Customer did not leave a comment.

jose M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Andrea C. 
Rating:
5.0

The cargo area leaked water on my daughters moving items. . I told them about the leak. Thanks

WADE V. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

ROGER G. 
Rating:
4.0

Try and be sure the inside is clean and sanitized. It was very dusty, dirty and sticky inside.

Phyllis P. 
Rating:
4.0

The box truck's AC didn't work at all!!

Michael G. 
Rating:
5.0

Can not think on anything

Dan S. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Diego L. 
Rating:
5.0

Customer did not leave a comment.

KIRK A. 
Rating:
3.0

Customer did not leave a comment.

Perry C. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Very pleasant and easy process

Randall S. 
Rating:
1.0

Make your online systems accurate so that there's no confusion on what trucks can and can't make one way trips.

Robert S. 
Rating:
5.0

Blake provided great customer service. I will pick this location the next time that I need a trailer, truck or storage.

John H. 
Rating:
4.0

I don't feel it is proper for the location to use personal cell phones to take photos of the customers drivers license in order to upload it to the U-Haul system. The representative stated this is done because the

Scott J. 
Rating:
5.0

Employee who handled transaction was friendly, knowledgable, and made sure she went over everything in a way that was easy to understand.

Chris L. 
Rating:
1.0

I am an active duty Soldier that constantly rent equipment for moving, they didn't want to rent a car dolly because my license from Florida is expired, I show them my military extension card, also went into the Florida Drivers license website and show them my license is not expired, they just constantly give me extension until 90 days after I leave active duty status, no one in that office was able to wave the system, so I could rent the equipment, I had to use my daughter license, what an inconvenience and a lost of time when I just rented a 26ft truck back in February for my PCS move and had no issues. Also, the left side turning signals cable was not working all the time. All the straps where really old and rusty.

RENE G. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
4.0

The initial contract was more than stated with the online reservation, but the final bill reflected the online quote. Would be nice to have available assistance for backing trailer into return slot and detaching trailer instead of having to do solo. Good response to notification of nail in tire (prior to my pick up) and planning to make repairs at return.

Derek M. 
Rating:
1.0

Never had this many issues at uhaul before.

JOHN S. 
Rating:
1.0

The trailer was broken. I returned it and they said they would check me out they did 24 hours later.

Basil S. 
Rating:
5.0

Great service

Travis F. 
Rating:
5.0

This is the third time I've rented from this location and it is the very best I've ever experienced with renting! Staff excellent!

Karen D. 
Rating:
4.0

Maintenance at oak wood site was poor

Norman R. 
Rating:
5.0

Customer did not leave a comment.

Donna D. 
Rating:
5.0

Great storage experience…well maintained, well lighted, and reasonably priced with the added benefit of rolling carts to make it easier. Thanks UHaul Oakwood!

Pamela G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia L.  |  Overall Experience 
Rating:
2.0

The facility itself and the location are good, however the management at this location has some issues. I believe his name was Blake, and he has a few new associate working with him from the looks of it, and they were needing some assistance in taking care of my storage need. The associate helping me was having computer difficulties, and he was extremely short with her, attempting to brush her off several times, diminish her in front of me and my family, and belittle her. This in my opinion is not acceptable, and he needs training on how to handle leadership in the workplace. To the credit of the young lady helping me, she was able to set me up with a storage unit, and even was kind enough to bring us a few carts to move thing in. Over all, and while I don't think I will need the unit very long, I wouldn't recommend this site for storage or rentals until the some retraining has taken place.

MARGARET K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew G.  |  Overall Experience 
Rating:
4.0

There were so many rental trucks and trailers in the parking area near our unit that it was sometimes difficult to maneuver our own truck to get near the building entrance. There was a water leak in our unit which damaged some of our books. The damage was not enough to file a claim or open a dispute, but we still experienced a loss. Hopefully the leak has been repaired.

Mary S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyanna Renee F.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JOSUE M.  |  First Impressions 
Rating:
3.0

The staff aren’t particularly friendly. I have been with your facility for more than two years and though it’s convenient and clean, I find that any questions or concerns I have with the facility, billing etc., I’m met with no answer or made to be felt an inconvenienced. I have been a business owner for ten years and am convinced that our success is due specifically to our customer service, not just the excellent product we provide. Not everyone there is this way however, most are. I contribute this to the contagion of one bad apple. In my experience with my employees, an employee with a poor attitude is typically spreads and can become adopted as “the way we treat customers”. Just my thoughts. Happy New Year!

heath m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorren M.  |  First Impressions 
Rating:
5.0

Only thing is my move in day is 12/27/21

John M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diega B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nancy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PERCY A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kaley H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanne S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mandi B.  |  Overall Experience 
Rating:
3.0

Wasn't able to access my unit, could not get into building. Paid for a unit that I never even used because e When I went to unload my things I couldn't get in & was forced to find somewhere else that evening.

Jessica S.  |  Overall Experience 
Rating:
5.0

Our guy was great and polite and friendly. Thanks!

Jill R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Melissa R.  |  Overall Experience 
Rating:
1.0

Employees blocking drive way to access units. Employees knowingly letting alarm go off while you move items in. Alarm tripping ever time I opened unit.

Rodney R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Heather J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chantell S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomas M.  |  Overall Experience 
Rating:
2.0

The access panels didn't work to unlock the doors or disarm the units. The doors were just propped open & my card didn't work to disarm my unit: when I called the front desk they just said "yeah it does that. Just leave the door to your unit open & the alarm will stop"... What?! How in the world are propped open doors & a 10 second alarm supposed to make me confident in the security of the facility?

Joshua D.  |  First Impressions 
Rating:
3.0

No a/c but paying for it!!!!!!!

Scott H.  |  First Impressions 
Rating:
3.0

When our lock "went missing" U Haul called and asked if they could put one of their locks on our unit and we agreed. But when the time came for us to clean out our unit no one could find the key to the lock they had put on! They had to call someone to come cut the lock off then tried to charge us $50 to have the lock cut off!

Joy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONICA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ardith a.  |  Overall Experience 
Rating:
5.0

Price and area better and more convenient for me. Easier access and cooler temps than at prior storage facility.

Traci L.  |  First Impressions 
Rating:
5.0

I have zero complaints or issues with this place. They had the best units for the best price and everyone is always super helpful. I just didn’t have a need for a building anymore but I highly recommend!

Bekkah H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hope V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICHARD P.  |  First Impressions 
Rating:
3.0

The facility needed to be better maintained and the staff was not very attentive. There was a constant increase in price but no increase in the services provided. It was time to leave.

Trina F.  |  Overall Experience 
Rating:
5.0

Well-maintained with helpful and responsive staff. Excellent hours. We actually came to this U-Haul location due to the hours. Clean units, hallways, exterior, with carts to borrow

Daniel R.  |  Overall Experience 
Rating:
5.0

Best UHAUL location in Georgia! Don’t store you’re items anywhere else, you’ll be very pleased with the service! Mrs. Krys will make sure of it!

AJ S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James K.  |  Overall Experience 
Rating:
5.0

Was treated well by the staff. They always answered all questions.

MARIO P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gilbert K.  |  Overall Experience 
Rating:
5.0

AJ was very helpful and accomodating

Darryl B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William H.  |  First Impressions 
Rating:
4.0

Parking to unload and load was very inconvenient,

Barbara B.  |  Overall Experience 
Rating:
3.0

The units are dark no lights Very congested outside down near the dumpster u-Haul staff gets very upset when you pull up and try to go to your building to load stuff in the building next to dumpster I would not recommend this Facility to anyone The manager is extremely very nice man I hope you have a treats him well

Kenneth G.  |  Overall Experience 
Rating:
2.0

I reserved unit 2009, but when I went to the unit to move stuff in it had been taken. I called the girl working on the internal and she came up to the building to see right away. She wasn't sure if the prior person had moved everything out and there was a lock still on it. So she instantly put me in one that was empty across from 2009. She got a broom and dust pan and cleaned it out for me and I got to move in right then. She had excellent customer service and a positive attitude.

Sharon T.  |  First Impressions 
Rating:
5.0

it was great working with AJ

Darryl B.  |  First Impressions 
Rating:
4.0

I actually moved out 10/6 and let UHaul 800 number know. Please correct it in the system.

Scott L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara B.  |  First Impressions 
Rating:
5.0

I work until 5:30 and it takes me about 20 minutes or more to get across town, so I had very little time to access the facility in the evenings.

PERRY c.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Lynne M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADRIANNA B.  |  Overall Experience 
Rating:
5.0

Awesome service and the staff were great!

Kimberly S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN P.  |  Overall Experience 
Rating:
4.0

Prices kept going up

Peter A.  |  Overall Experience 
Rating:
5.0

CSR Killian Brown offered excellent customer service.

Sabrina W.  |  First Impressions 
Rating:
5.0

They took care of my needs and found a storage unit for me. Very helpful and courteous.

MARIO P.  |  First Impressions 
Rating:
4.0

Facility staff members was extremely helpful , however customer support was not understanding at all when trying to figure out issue at hand & communicating best option for us on Storage vs extending rental of truck.

Brian R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pat b.  |  Overall Experience 
Rating:
5.0

Thanks for the service.

emma m.  |  Overall Experience 
Rating:
3.0

Increase price on service and reason wasn't clear.

Bernado G.  |  Overall Experience 
Rating:
5.0

Always Friendly and helpful. You guys are great!

Girl S.  |  Overall Experience 
Rating:
5.0

I loved this clean and well lit storage unit. Uhaul provided dollies for use while there at the unit. I found that to be extremely helpful. I highly recommend them.

mindy j.  |  Overall Experience 
Rating:
5.0

Great Customer Service! Easy process!

Girl S.  |  First Impressions 
Rating:
5.0

Aj your the best

Dolores B.  |  First Impressions 
Rating:
5.0

Krystalline Willams - hang on to her at all costs. She is a terrific employee, at least customer service wise and knowledge, mentoring, and training one witnesses that she displays to other employees

Roy G.  |  Overall Experience 
Rating:
5.0

Great customer service.

JOAN T.  |  First Impressions 
Rating:
5.0

The service guy was excellent. Very friendly and knowledgeable. He took time to show me the unit and how to access the unit after hours. I’ve never had customer service like this at any UHaul business

Rick M.  |  First Impressions 
Rating:
5.0

Good fortune is when you have an employee such as Krystalline who knows the business, knows the computer systems, and knows how to provide customer service while being business-like and handling all.

Roy G.  |  First Impressions 
Rating:
3.0

Halls were always dirty w/ dirt, dust, and dead bugs. Metal door holder was always loose or broken. I think these were all easy fixes that were shared several times w/ staff & management.

Ashley R.  |  Overall Experience 
Rating:
1.0

A few weeks ago I did not have access to the loading dock because there were storage boxes stack in front of it. This was extremely inconvenient as I had one day off to get into my unit, Unacceptable

Jonathan E.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and courteous. The storage in Oakwood was actually to small. But the staff invited us to go the Buford and use one of their new storage. It was perfected for our needs.

Dan G.  |  Overall Experience 
Rating:
1.0

it took two hours to drop off a small trailer and unload my furniture into a U-Haul box. the staff was completely overwhelmed by the number of customers.

Phil S.  |  First Impressions 
Rating:
1.0

I took two (2) hours to drop off a small trailer and transfer my furniture to a U-Haul box. The staff was completely overwhelmed with the number a customers present and acted as if normal.

Phil S.  |  Overall Experience 
Rating:
4.0

They might need people on staff on the weekends

Kandiz M.  |  Overall Experience 
Rating:
5.0

The lady that waited on me was EXCELLENT. She was happy, friendly and very helpful. I would recommend all my friends in need of your service to come to your store.

Rebecca M.  |  First Impressions 
Rating:
5.0

The young man was not pushy, he told me to look at the size storage and see which size would fit my needs. He was so courteous and the storage bins are clean and cool.

lurline r.  |  First Impressions 
Rating:
5.0

Moving has been an overwhelming experience but u-haul has made the transition from one state to another much easier .

Priscilla D.  |  First Impressions 
Rating:
5.0

Excellent customer service, excellent product! Thank you!

Bozena s.  |  Overall Experience 
Rating:
5.0

Very good experience

john e.  |  Overall Experience 
Rating:
5.0

Great customer service. Very helpful

Girl S.  |  First Impressions 
Rating:
5.0

Customer service is excellent. I had a problem using my pass card but the problem was immediately resolved. I will ,if I ever have the need for another storage unit, return to this U-Haul location.

SHIRLEY B.  |  Overall Experience 
Rating:
3.0

The girl who rented us a truck needs to learn how to do reservations correctly. Luckily, I double checked my reservation. She had scheduled it on the wrong day. That would have been disasterous!

RICKY R.  |  Overall Experience 
Rating:
5.0

Your facility work well for me and I would recommend it to my friends

pat o.  |  Overall Experience 
Rating:
1.0

Absolute terrible experience moved my stuff out of the storage unit in May and still was charged for three months over 600.00 called numerous times and told them that my stuff was out still charged ..

George T.  |  Overall Experience 
Rating:
5.0

Very helpful staff, they explain everything well

John H.  |  Overall Experience 
Rating:
4.0

Assess should be easier, storage trucks should not block entrance too storage buildings.

Edna R.  |  Overall Experience 
Rating:
5.0

Great U-Haul I will always recommend this establishment to anyone.

gregory w.  |  Overall Experience 
Rating: