Customer Reviews for U-Haul Moving & Storage of Odenton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Odenton

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TANISHA R. on

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Jania T. on

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Tavis C was extremely helpful and made my day!!! He made my uhaul rental and storage process a breeze. Amazing customer service and very helpful.

Sheena F. on

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Travis Crockett Is very professional and doesn't mind taking time and going the extra mile to satisfy his customers ensuring all their needs are met. He was also training a young lady when I was there and he asked if I mind him training her during my transaction. I agreed, and respect him for asking. Most wouldn't have. He wasn't there since I returned the van early, so, I made a special trip back to U haul just to thank him in person. Others need to be like him.

Carla C. on

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There were two representatives at the facility when we arrived. The representative who assist me and my husband told us that the equipment we wanted to use was not available at first, he said it was available. The told me that he could not give me the military discount because the facility was audited the day prior and was told they were giving away too much money in discounts. He told my husband that the ball that he had was too big so he needed another one and they was available for $70 inside. We left the facility and went and bought another one from Wal-mart for $29. When we got back to UHaul. The second representative stated that we could return the items back in 24 hours; however, the other representative said we would be charged for pushing the time back. They also indicated that they saw when my husband was trying to hook up the trailer and they thought he had it. My husband put the trailer on his ball and drove to the end of the driveway when the trailer came off and hit the back of his truck and bent his bumper. When we arrived back to the U-haul my husband put his ball hitch on and other the representative said all that needed to be done was it needed to be tightened so we did not need a new ball hitch at all. My husband was not helped or the equipment was not checked before we left. Moving is stressful and we did not get the assistance or the truth through this encounter. I will tell military personal to be very careful not to believe everything that they are told by the one particular representative. It appears that he was trying to get us to spend more money

Vladimir N. on

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Fantastic service at this location. They were quick, courteous, and professional.

Simon R. on

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Lauren W. on

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Jennifer J. on

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Best customer service. Highly recommend

Richard J. on

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Awesome experience as usual. I don’t go anywhere else!

David i. on

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Had issues using the self check-in option. Location could not be found. Luckily the location was open, so I could rent my van. otherwise, I would not have been able to rent it.

steven g. on

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No Improvements. "Outstanding" Professional Place!!"

Dasha D. on

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Front desk was not really friendly. Did not greet us upon walking in the office or explain the process thoroughly enough. The prices are great though

Timothy P. on

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Tureana D. on

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I appreciate all of assistance given.

Stephan S. on

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Employees were very personable, very quick, and did an outstanding job. Very impressed with this location.

TERI H. on

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TERI H. on

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I’m very happy with everything and everyone!!! Thank you for making what could have been a Stressful move into a Breeze!!!

Mark M. on

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Stacy O. on

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Lora M. on

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James B. on

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I like the location, however I don’t understand the pricing. My truck was 25.00, I had it for four hours, 40 miles driven and the total was $70.00. That seems quite high for that rental time and the few miles driven. The rental price is great, but that’s to get you in the door! I will find a competitor that is fair on their pricing. James Barnes

Cletis S. on

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Great employees with an even better attitude and demeanor!

Cariema W. on

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He knew what he was talking about, was very organized, quick and friendly.

Brooke D. on

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Michele F. on

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Jasmine T. on

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Cheryl L. on

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I made this reservation at the Glen Burnie store. The changed the pickup to odention without telling me. This was not a good way to run a business.

Jennifer T. on

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The customer service is awesome. They were very polite and helpful with the whole process. Service was excellent

Karen B. on

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steven g. on

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Outstanding Customer Service

Lenard F. on

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Best location ever.

Steven G. on

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No improvement

john m. on

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Find a way to contact them when needed I tried because I need advice could NEVER reach them

Audra M. on

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Cynthia M. on

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Michael Burton and the Gentleman in the afternoon (did not notice his name) were wonderful. So quick and easy!! Will definitely be my first contact next time a truck is needed

Richard P. on

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Rebecca A. on

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I highly recommend this facility. It was easy to move in and out of and the staff was very helpful. I felt my belongings were secured and had no worries. The elevator and carts were an absolute bonus!

Linda W. on

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Always great service

alonzo h. on

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Everyone I delt with was very nice and helpful.

CADDELL B. on

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Excellent customer service, very detailed and knowledgeable staff.

Colonel E. on

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Each time I needed U-Haul’s services, everyone there made my experience very pleasant and stress free. The customer service was superb.

Kelsey R. on

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Could not ask for a better service, great group of people running this location

Terria T. on

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Excellent team work

mark m. on

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GREAT PLACE 2 RENT FROM 2 STORE YOUR STUFF

David A. on

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Great professionals and very friendly

Jim A. on

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Quick processing and truck was as contract said.

jeanette j. on

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11 months my precious belongings in this U Haul Storage & the ease to get in & out was safe & easy. The move down to FL was fabulous with their one way 20 ft truck. Management & staff tops!!

Francia T. on

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David A. on

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Outstanding customer service by all!! After driving nearly 2,000 miles, it made my day that everyone was friendly, courteous and so helpful to make my day easier! You have an outstanding team!

Vernon S. on

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Na

John B. on

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Nice people

Binx A. on

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This facility is clean, friendly, attentive and very helpful. I’d recommend it to anyone looking for quality service and a hassle free experience. Thanks for the pleasent service!

Melvin W. on

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For both the move in and move out your staff at the facility were extremely helpful and courteous -- and provided an excellent level of service.

Alycia C. on

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Facility filled storage needs adequately. However, temperatures inside storage buildings were significantly colder making it uncomfortable to spend any time in an indoor unit.

Evelyn W. on

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Felicia is awesome

KEVIN L. on

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Awesome experience with interacting with the staff members at this location, I would recommend their services to family and friends.

Shayla S. on

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Kind and courteous staff. One of the most affordable units in the area. Tidy, clean, and indoors

James R. on

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The staff was very helpful and went the extra mile to assist when possible. During my move out the representative assisted with installing tie downs to secure load, many thanks

JILL B. on

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Odenton facility: well maintained, knowledgeable and helpful employees; reasonable rates; secure grounds. Will recommend to everyone I know. The best I have used in Wash-Balto area.

Charlene H. on

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Right off the bat, clerk was extremely unfriendly when I walked in. She did not explain well how key card worked. A LARGE MOUSE TRAP greeted us when we finally got in to our 5x5 space. No, just no.

Jeffrey H. on

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Great customer service. Nice clean facility.

nichole b. on

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Great service!

Susan F. on

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I didn't use this,. I hope it was cancelled.

KATHRYN M. on

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No additional comments.

Holly M. on

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The facility was a little congested due to the road in and out being very small BUT it was clean and dry and the staff was very friendly.

Dawn W. on

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None.

ROBERT K. on

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The question about staff being friendly and helpful is Yes or No. I answered no but the real answer is Some were and some weren't. There were good days and bad days...enough for it to be frustrating

Nelsa W. on

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The service was great but the unit I reserved online was not the one I received.. I was told they do not have that size at that location. This was a bummer as I had to get a larger more expensive unit

michelle p. on

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The General Manager went over and beyond to make sure I was satisfied.

alexander e. on

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The indoor storage area was not climate controlled. It was hotter and more humid inside than it was outside. This poses harm to electronics.

Vincent C. on

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Excellent customer service during check-in. I was very pleased by the staff's professionalism. Thank you.

Neil I. on

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Same trash outside elevator for two weeks.

JOHN M. on

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Love it. Everything was as expected.

KIMBERLY M. on

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Staff has always been so professional, and that’s really appreciated!

Julio T. on

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I better not comment