Customer did not leave a comment.MATTHEW S.
Customer Reviews for U-Haul Moving & Storage of Odenton
Odenton, MD 21113
(Rt 32 & 175 LIMITED CUSTOMER PARKING)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Saturday rental process can take over 10 minutes for approvalJerome W.
Customer did not leave a comment.MICHAEL H.
I'm satisfied with everything.Marguerite D. | First Impressions
The staff is excellent! Please also Check the brakes they are a bit soft.STUART T.
Make after-hours drop off possible without a UHaul account -- I was able to do pickup without oneAaron L.
Everything was simple and easy to followJerome W.
Customer did not leave a comment.NICHOLAS O.
Equipment was ready for pickup at scheduled time. Tavis agreed to allow a one day charge for a late charge; however he charged a second day when returned an hour late. I called the national number and spent 45 minutes to get my extra charge refunded. They attempted contact with Tavis and the office manager and neither answered the phone.DANIEL F.
Customer did not leave a comment.Joseph N.
My favorite U-haul location ever! I can't think of a better rental experience. The staff there are always courteous, helpful, and knowledgeable.James J.
Staff were very friendly and helpful.MARIAN P.
Fantastic customer service, very very professional.UGOCHUKWU E.
It's my first time doing this and the personal in the main office were like too busy doing nothing to help me out and give some information about the storage rent. The older man just walk away better instead of help me out .Maria R.
Customer did not leave a comment.Amber H.
Customer did not leave a comment.Dianne N.
Customer did not leave a comment.Dawnika T.
Excellent customer serviceGROD B.
Customer did not leave a comment.THOMAS L.
The staff that was present at the time of my rental was really rude and mean. Not the customer service experience I've had with uhaul in the past. While I was waiting , outside, another customer that came out was also complaining about the service he receivedLIONEL M.
Me cobraron dos veces.Raul D. | Online Move In
Customer did not leave a comment.JOSHUA L.
Great experience all around the young lady who helped us was professional, friendly and very clear with instructions. Also had direction from a sister location at Severna office and storage who set us up with this locationWARREN H.
Customer did not leave a comment.Anita C. | First Impressions
Customer did not leave a comment.Alexandros M.
Allow after hour return without the need for following day verification that costs $20OLADIJI O.
Customer did not leave a comment.PAULIUS D.
The truck I rented had a gradual pull to the right. It may need an alignment or air pressure checked in the front tires. The driver's seat was missing the armrest as well. Other than those things, the truck performed well an did the job that it was supposed to do.Barry S.
Megan was an awesome representative at the Odenton U-Haul location. She served me yesterday and today (05/28-29). She was friendly, personable, she was very knowledgeable about her work and the location, and she remembered to add the discount for the boxes I returned AND gave me a discount for the mileage I used for the van I rented. Kudos to Megan! I will recommend her to others that need to rent a U-Haul vehicle from the Odenton location. Kindest regards, Nate Evans 443.261.6435 email@example.comNathan E.
We drove 7.5 miles in a 15 ft truck and returned it. They charged us for 5 gallons of fuel which is absolutely ridiculous. There is absolutely no way that the truck gets 1.5 MPG. We used this location in the past and everything was fine, we drove 9 miles with a 17 ft truck and were never charged for gas, clearly they are trying to gauge people for money now. Will never use this location again.Charles G.
Order was mobile pickup however pads being rented were not in vehicle and we has to stand in line anyway for them. Mobile return does not have instructions regarding key - leave in vehicle or return to officeMark J.
I would suggest to do post-check on returned truck/equipment immediately just as a courtesy. I would also ensure that when I rented the truck that one of your employees do a pre-check with the customer prior to taking it out. When I rented out these trucks in the past, a pre-check and a post-check was required. It's not only protects the customer, it protects the company from liability.Bradford R.
When I showed up for my uhaul, I had some questions and no one was in the office to assist me (~12:45 PM). I also left my personal vehicle in the parking lot while using the truck, not realizing the facility had a gate. Thankfully someone was exiting when I showed up so I was able to get my car, otherwise I'm not sure how I would have gotten my car back that evening.Casey Y.
Customer did not leave a comment.Diarlo M.
The Young man that assisted me was very profffessional !!! Thank you 😊Towana T. | First Impressions
Customer did not leave a comment.DEVONWILLIAM A.
Check out as well as check in was simpleLaRhonda J.
Always outstanding service!!DAWNIKA T.
This is my second time renting from this location and I have had pleasant experiences each time. The staff is always friendly, knowledgeable, courteous and professional and the equipment is always in great condition. Moving is hard but this location makes it so much easier!Ashley H.
Customer did not leave a comment.JONATHAN S.
Always excellent customer serviceDAREN B.
Customer did not leave a comment.JOSEPH C.
Pickup and drop off was extremely easy. Vehicle was clean and in good working order. Staff was professional and friendly!DAMON K.
Customer did not leave a comment.DAMON R.
The location and customer service was absolutely excellent. They had me in and out super fast. The only thing that was not great, was that the inside of the vehicle smelled like goat or manure or something like that. We did a thorough hosing down and disinfecting of the cargo area, but the smell still lingered onto the furniture that I moved with the vehicle.MICHAEL B.
Customer did not leave a comment.DONOVAN B.
The staff is very nice I will miss them all.alvin f. | Overall Experience
Customer did not leave a comment.Aurora S.
Parking and location signs were confusing and unclear. With a huge lot, you'd think it would be possible to park the UHaul vehicles in an area where accessing the passenger side wouldn't come along with a journey through the mud and trees on the side of the road. Price charged was about twice what we were quoted at the location and about 3x what we were quoted online. There were a variety of hidden fees. Was never made aware that we would need to get gas (another fee in addition to paying $1.29 per mile) prior to paying for the rental. Waited on hold for an hour to hear about why the final price was twice as much, but never got through to anyone. The guy who took the truck back from us at the lot was extremely warm and friendly, unfortunately, he was the only one. Will not return.STEPHEN H.
Customer did not leave a comment.MATTHEW G.
The security and upkeep of the facilities was very poorly maintained. Anybody can walk in to the storage area and steal items. Secondly they need to offer climate controlled options.Murtaza h. | Overall Experience
Customer did not leave a comment.MICHAEL C.
Employee on duty was very rude at time of pickupJason E.
Customer did not leave a comment.Paul Z.
Parking for returning was a bit toughRichard P.
Customer did not leave a comment.ADEDOTUN O.
Customer did not leave a comment.MARK J.
The staff went above and beyond shout out to Brittany.Shelia K.
Customer did not leave a comment.Margaret B.
Customer did not leave a comment.Michelle D.
Excellent customer service and equipmentDawnika T.
Customer did not leave a comment.CYNTHIA W.
Top tier staff. Clearly enjoyed being at work there and super fun and friendly. Can genuinely say the gentleman (Tavis) who closed me out made me smile singing and dancing doing his job when he didn’t know anyone was around to see. The facility and units were pretty average and what you would expect.Tabitha K. | Overall Experience
Customer did not leave a comment.MILTON S.
Customer did not leave a comment.Gary T.
Charged for things not used.Sabrinia J.
Kristin was the best!! She was friensly, kind and provided great hassle free service.WYNSOME B.
Excellent ServiceCLARENCE G.
Customer did not leave a comment.Jason B.
Brittany was the epitome of Customer Service her manners were beyond approach. Brittany ought to be a trainer for how customer's should be treated...what an awesome Gal!SHEILA K.
Customer did not leave a comment.GLENDORA V.
Everything went smoothly and the return procedures were equally sufficient for the truck rental. Very pleased that all went very well.daniel P.
The new mobile check-in process was a pain. It asked us for information that we had already submitted at least once. And the time we took to complete the process counted against our rental time.William T.
Megan provided outstanding customer service!..friendly, knowledgeable, and caring!Duiona B.
When dropping of the truck after hours, maybe specify a place to turn aroundThomas F.
Customer did not leave a comment.KENNETH C.
Every interaction I had with the staff was great. They always went above to help.Travis M. | Overall Experience
The vehicle front right headlight was out. The tire tread was wormed down and the site manager lacked complimentary customer service skills. However, because of the convenience of the location do I recommend it for use.Twana H.
Efficient & courteous service!TIMOTHY W.
Customer did not leave a comment.TIMOTHY P.
Customer did not leave a comment.Darcy B.
Customer did not leave a comment.JOSHUA B.
They were very friendly and very good customer service.JEFFREY J.
Customer service rep very efficient and I didn't spend more than 5 minutes picking up and even less time returningJENNIFER M.
More staff. A minimal of at least two staff members.Gregg P.
Customer did not leave a comment.JULIUS J.
Customer did not leave a comment.MOSES D.
Everyone was very nice and made everything go very smooth. They followed all CDC guidelines and I will definitely rent from this location again.CRYSTAL D.
Customer did not leave a comment.MICHAEL D.
Great customer service and had an excellent experience!JOHN R.
More professional customer service would go a long way.GERSON H.
The staff at this location was friendly and professional. I appreciate the customer service.Phyllis J.
Customer did not leave a comment.CHARLES R.
Check out was very easy. Employees were professionalJOHN H.
Customer did not leave a comment.DAREN B.
Customer did not leave a comment.ANDREW G.
Excellent experience, every time.CHRISTOPHER P.
Customer did not leave a comment.JEFFREY J.
The manager was very helpfulSAMUEL H.
Customer did not leave a comment.JIANXIONG B.
Customer did not leave a comment.KENNETH C.
No complaintsJoshua W. | First Impressions
Customer did not leave a comment.AJA B.
Customer did not leave a comment.FRANCINE A.
Customer did not leave a comment.Alex S. | First Impressions
Customer did not leave a comment.Diana T.
Customer did not leave a comment.KIMBERLY B.
Good customer service Here. Also . the manager and the staff at this location was good!!!! Ms Felicia Akers talked to me professionally and made sure that all of my needs were taken care of Without any issues or miscommunication ... I always applaud good service!!! It does truly go along way when I feel respected and I can interact smoothly while spending my hard earned dollar!! Please keep up the good work!! Happy holidays !!!!Jasper H. | Overall Experience
The manager there was great!!HOWARD M. | Overall Experience
Great customer service !!! Saturday October 20 the attendant working I forgot his name was knowledgeable and fast to get me in the store and right out quickly!!!Jasper H. | First Impressions
Customer did not leave a comment.cynthia l. | Overall Experience
Dianna Carter was the best. She made my experience flawless, she was kind, extremly helpful and I would reccomend this location all becasue of her!LISA W. | First Impressions
Customer did not leave a comment.cynthia l. | First Impressions
I used this establishment for over a year. I closed my account when threats were made to call to the police on friends who were assisting with moving things from the storage; having had the code and key to access. With me being out of State and the assistance I was getting was from individuals who has traveled from VA to MD with a truck to help move some things that needed to be shipped. Access was denied due to the monthly fee not being paid but the intent was to pay it after getting help with the late fee. My guest asked for assistance to waive the late fee as it had only been a few days since the payment was due. The exchange resulted in my guest begging the attendants for assistance but denied and asked to leave or the cops would be called. This is a very sensitive time in our country and it’s unfortunate that white women feel that a misunderstanding or dispute warrants calling the cops on black men; when no life is in danger. The staff offered an apology the day following the incident but the experience had already put a bitter taste in my month. This is a location by a military base. Not sure how they have not been able to embrace diversity. The fact the the manager tried to justify the actions of her staff after reviewing the tape is what annoyed me the most. Instead of taking ownership and accountability for the matter not being handled professionally, she tried to imply that my guest was in the wrong. Fact is they know they were wrong and that’s why the attendant apologized and have my guest access the following morning. She could not explain why an apology was extended and why the very person that they were so threaten by the day before; who needed the police called, had now gotten an apology and was peacefully escorted to the very storage he was trying to enter the day before!gladys a. | Overall Experience
Only comment I would make is that there should be some consideration prorated amounts if their things are moved out let’s say within five days of their bill due date.tanya w. | Overall Experience
Customer did not leave a comment.Karen B. | Overall Experience
Excellent customer service. Staff was very attentive and helpful. Convenient location. Lacks customer parking.Rosa C. | Overall Experience
Customer service provided by the front desk was excellentChris S. | Overall Experience
Customer did not leave a comment.John W. | Overall Experience
Customer did not leave a comment.ANGELINA B. | First Impressions
Customer did not leave a comment.Victoria M. | Overall Experience
Everything was explain to me by my service provider and I was walked to my storage room. I was given information on how to login and out of my unit. I do not have a light bulb in my unit. I requested one, but never received it. I brought one from home only to find out the outlet is totally broken. I am very disappointed with this.Shanell J. | First Impressions
The young lady who was on duty was awesome! Very helpful and friendly. Great personality. Thank you.Rosa C. | First Impressions
Great Staff! Helpful with my move in and move out. Kudos to the team!!E'Meka D. | Overall Experience
Megan and Diana were awesome!Steven H. | First Impressions
Customer did not leave a comment.darnetta p. | Overall Experience
Customer did not leave a comment.Andre R. | Overall Experience
There was construction taking place and there was concrete dust in my unit.Robert P. | Overall Experience
Tavis is an excellent representative for your company. He was incredibly friendly, promptly met me outside before I even had a chance to come around the vehicle and was extremely organized and efficient in printing out my paperwork and showing me the unit. I’ve never received such great care from UHaul or any storage company, for that matter.senaida m. | First Impressions
The GM and staff are great and above and beyond to help. Facility is clean all the timeNorman M. | First Impressions
Customer did not leave a comment.matthew m. | First Impressions
Excellent customer service and extremely professional. Mr. Tavis Crockett went beyond the call of duty to assist me when I move my stuff into and out of storage. Also, Meagan was really helpful and making the process simple for me to rent a van when it was the last few hours to move and secure a van. I am appreciated for their team and individual effort. I would recommend this location to everyone I know.Junior H. | Overall Experience
No commentJaclyn H. | Overall Experience
Felicia is very rude and doesn’t keep her word. When the card access wasn’t working, she stated she sent a letter to let customers know. I did not receive letter and was unable to get into unit. I also went to unit and elevator wasn’t working and lights were out. When asked when would this be fixed, was told she did not know. I asked would customers receive a credit since she was unaware when the lights would be on again and the reply was no. She also stated that I should be able to see because of emergency lights. I stated that I could not. She stated that she was again unaware when this would be fixed and said she would call me. Never received phone call. Due to all of this, I moved to another facility and closed my account with UHAUL.Shelby D. | Overall Experience
👍🏽DON N. | Overall Experience
Professional on-site staff.Samuel B. | Overall Experience
The staff was great. Always helpful, friendly. Megan was the best. It was easy and convenient.Christina K. | Overall Experience
Very pleased with the storage facility as well as the staff at this location.Jacquiline S. | Overall Experience
First time needed a storage unit. Very clean! I was excited to see carts (free to use) to help carry boxes to the unit.sarah w. | Overall Experience
Clean, well kept, secure property. Lighting inside unit could have been better, but was still enough light to work with.ALLAN B. | Overall Experience
Very nice facilityRhea M. | First Impressions
The system wasnt working correctly I was unable to get the key card to have access to my storage area. It took longer than normal so we opted for a pin code so it wasnt the worse or best experienceRachelle B. | First Impressions
Very good service through the whole time I was rentingChristina L. | Overall Experience
Tavis C was extremely helpful and made my day!!! He made my uhaul rental and storage process a breeze. Amazing customer service and very helpful.Jania T. | First Impressions
I appreciate all of assistance given.Tureana D. | First Impressions
I’m very happy with everything and everyone!!! Thank you for making what could have been a Stressful move into a Breeze!!!TERI H. | First Impressions
I highly recommend this facility. It was easy to move in and out of and the staff was very helpful. I felt my belongings were secured and had no worries. The elevator and carts were an absolute bonus!Rebecca A. | Overall Experience
Always great serviceLinda W. | First Impressions
Everyone I delt with was very nice and helpful.alonzo h. | Overall Experience
Excellent customer service, very detailed and knowledgeable staff.CADDELL B. | First Impressions
Each time I needed U-Haul’s services, everyone there made my experience very pleasant and stress free. The customer service was superb.Colonel E. | First Impressions
Could not ask for a better service, great group of people running this locationKelsey R. | First Impressions
Excellent team workTerria T. | Overall Experience
GREAT PLACE 2 RENT FROM 2 STORE YOUR STUFFmark m. | Overall Experience
Great professionals and very friendlyDavid A. | Overall Experience
Quick processing and truck was as contract said.Jim A. | First Impressions
11 months my precious belongings in this U Haul Storage & the ease to get in & out was safe & easy. The move down to FL was fabulous with their one way 20 ft truck. Management & staff tops!!jeanette j. | Overall Experience
None.Francia T. | Overall Experience
Outstanding customer service by all!! After driving nearly 2,000 miles, it made my day that everyone was friendly, courteous and so helpful to make my day easier! You have an outstanding team!David A. | First Impressions
NaVernon S. | Overall Experience
Nice peopleJohn B. | Overall Experience
This facility is clean, friendly, attentive and very helpful. I’d recommend it to anyone looking for quality service and a hassle free experience. Thanks for the pleasent service!Binx A. | Overall Experience
For both the move in and move out your staff at the facility were extremely helpful and courteous -- and provided an excellent level of service.Melvin W. | Overall Experience
Facility filled storage needs adequately. However, temperatures inside storage buildings were significantly colder making it uncomfortable to spend any time in an indoor unit.Alycia C. | Overall Experience
Felicia is awesomeEvelyn W. | First Impressions
Awesome experience with interacting with the staff members at this location, I would recommend their services to family and friends.KEVIN L. | First Impressions
Kind and courteous staff. One of the most affordable units in the area. Tidy, clean, and indoorsShayla S. | Overall Experience
The staff was very helpful and went the extra mile to assist when possible. During my move out the representative assisted with installing tie downs to secure load, many thanksJames R. | Overall Experience
Odenton facility: well maintained, knowledgeable and helpful employees; reasonable rates; secure grounds. Will recommend to everyone I know. The best I have used in Wash-Balto area.JILL B. | Overall Experience
Right off the bat, clerk was extremely unfriendly when I walked in. She did not explain well how key card worked. A LARGE MOUSE TRAP greeted us when we finally got in to our 5x5 space. No, just no.Charlene H. | Reservation
Great customer service. Nice clean facility.Jeffrey H. | Reservation
Great service!nichole b. | Reservation
I didn't use this,. I hope it was cancelled.Susan F. | Reservation
The facility was a little congested due to the road in and out being very small BUT it was clean and dry and the staff was very friendly.Holly M. | Overall Experience
The service was great but the unit I reserved online was not the one I received.. I was told they do not have that size at that location. This was a bummer as I had to get a larger more expensive unitNelsa W. | Reservation
The General Manager went over and beyond to make sure I was satisfied.michelle p. | Reservation
Excellent customer service during check-in. I was very pleased by the staff's professionalism. Thank you.Vincent C. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
Propane service delivered straight to your door!