I eas selling my furniture to a potential buyer and he met me at my unit with a few other guys to unload the furniture if he liked it and we would pulled out the furniture it was an embarrassing to me to see my furniture in badly damaged from the mice. I had dead mice in my unit and mice dropping on my furniture and they ate a big hole through my mattress. Of course I lost the buyer and had to apologize to him. I can’t file a claim because it’s not covered under your policy. This is very unacceptable. I will never recommend U-Haul to anyone, nor will I used them again. This was the worse experience of my life and a costly one. Lost my furniture and a buyer, not to mention the thousands of dollars I lost paying for storage. Unbelievable!
Tony J | Overall ExperienceSelf Storage Units in Odenton, MD, 21113
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How U-Haul Reviews WorkI have a moving truck set up, but needed a storage unit before the actual move. I asked if I could use my free month storage before picking up the truck. He said yes, but then found a free month that I hadn't used previously.
JAN T | First ImpressionsN/a
MICHAEL H | Overall Experiencegreat experience after the initial fixes needed. very helpful and welcoming. Thanks for all the assistance.
MICHAEL H | First ImpressionsThey did not document that I had moved out of the facility before my free month was up and tried to charge me for one month rent and a late fee. They need to keep much better records.
Miriam F | Overall ExperienceEverything was very well kept.
marcus j | Overall ExperienceHad storage here for 3 yrs, never had any problems with anything...staff is wonderful and helpful...
Patty P | Overall ExperienceThe staff was great. Ms. Grace King is the absolute best! She’s personable and friendly. Was in a great mood whisked helped me feel better about renting and reserving a unit and truck. The staff were understanding and assisted without hesitation. Great location!! Will definitely be returning!!!
Sheera S | First ImpressionsThank you! Still a customer with another unit at your facility. You have been great.
ELIZABETH B | Overall ExperienceThe manager, Grace, was very helpful and went above and beyond to make our truck rental and unit transition as smooth as possible.
Charles B | Overall ExperienceAlways great customer service!
Frederick H | Online Move InThe people were always courteous and attentive ! The new person Grace is knowledgeable a, professional and very helpful ! I give her 5 stars out of 5!🇺🇸
MICHAEL R | Overall ExperienceMy move out date was 24 March, not 11 April. Ms. King was very helpful in trying to correct the mistake.
John H | Overall Experience