Customer Reviews for U-Haul Moving & Storage of Odenton

4382 reviews

1480 Annapolis Rd   Odenton, MD 21113
(Rt 32 & 175 LIMITED CUSTOMER PARKING)

(410) 674-4882

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(410) 674-4882

1480 Annapolis Rd
Odenton, MD 21113
(Rt 32 & 175 LIMITED CUSTOMER PARKING)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jorge H. 
Rating:
5.0

Great customer service. Definitely helped in figuring out I needed a ball mount drop for my hitch.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

Verina E. 
Rating:
4.0

Customer did not leave a comment.

Rodney C. 
Rating:
5.0

Customer did not leave a comment.

OLUWAFUNSO A. 
Rating:
3.0

Improve accuracy of online check in with mobile device and improve call volume to be able to speak with love person sooner

Kelly P. 
Rating:
5.0

Very professional and prompt customer service. The flowers on the outside of the building add curb appeal and have a calming effect. However, I feel that the associate should have provided me with guidance on returning the rental after hours since I inquired about it instead of telling me that it is better to return during office hours since I haul offers after hour returns.

CHERYL S. 
Rating:
5.0

Customer did not leave a comment.

SVETLANA B. 
Rating:
5.0

Customer did not leave a comment.

KARYSSA P. 
Rating:
3.0

Improve the Truckshare app on Android, severe delay in the use of it, getting approved, uploading photos

Daniel H. 
Rating:
5.0

Keep doing what you're doing.

WILLIE F. 
Rating:
5.0

Very Good Experence.....!!!

ISAAC B. 
Rating:
5.0

They were amazing! So accommodating they made sure everything was taken care of for me.

Kayla F. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Convenient location however the site was not I was not able to use my credit card online after three attempts I had to go in personally to complete the transaction

DEANDRE A. 
Rating:
5.0

Customer did not leave a comment.

KRYSTAL J. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

The guy working when I dropped the truck off was excellent and made the process so easy! Would definitely come back!

CHRISTINA D. 
Rating:
4.0

The gentleman who actually checked us in was excellent. However the other gentleman was the complete opposite he was absolutely no help.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

JOE J. 
Rating:
5.0

Great customer service wish stayed open a little later when I returned it would like to personally hand the keys over but it was all good

james T. 
Rating:
4.0

Customer did not leave a comment.

ROBERT G. 
Rating:
3.0

Learn how to actually take reservations. Every time I have used Uhaul the truck size, pickup/dropoff location, and/or time have been changed last minute and caused a great inconvenience. I plan to use other companies in the future.

BRETT B. 
Rating:
5.0

The worker knows American Sign Language. Awesome. Very friendly and professional !

Stephen M. 
Rating:
5.0

People who know what they are doing.

Bruce B. 
Rating:
1.0

Customer did not leave a comment.

Orrin W. 
Rating:
5.0

Customer did not leave a comment.

TRACY A. 
Rating:
5.0

Customer did not leave a comment.

ALTHEA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Ebonee D.  |  First Impressions 
Rating:
5.0

The Salesperson Jose Miura is the reason I would go there. I have used U-Haul in the pass and he is one of the best sales reps. Please reward him.

AUGUSTUS Y. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Nothing, the Gentleman who assisted us made it so easy.

John M. 
Rating:
5.0

The staff is friendly and professional

HARRY EMERSON JR B.  |  Overall Experience 
Rating:
4.0

Have more than one person working at a time. That being said, both employees who checked me in and out were excellent.

Rachel M. 
Rating:
5.0

I have always had great customer service and an overall great experience at this location.

LAVONDA B. 
Rating:
5.0

Customer service at its best

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

JOLENE C. 
Rating:
5.0

Customer did not leave a comment.

Abraham L. 
Rating:
5.0

Get customer service

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Employees were helpful and friendly. Great customer service. The only negative is that your driveway could use some attention -- potholes need to be filled. Otherwise, a great experience!

Patricia A. 
Rating:
4.0

Customer did not leave a comment.

Curtis W. 
Rating:
5.0

None.

KAITLYN R. 
Rating:
5.0

No suggestions, as everything was excellent and things went very smoothly

JOSEPH W. 
Rating:
5.0

The customer service was spectacular. The vehicle was clean and ready. Drop off was a breeze.

Karen T. 
Rating:
5.0

Customer Service was outstanding.

IMAN G. 
Rating:
5.0

Representative that assisted me was more-than helpful all considering he was the only member available. Individual was maintaining operations by himself, and though this is not ideal, he made the experience of picking up a rental fluent and exceptional. However, strongly recommend this site receive more assistance during peak hours. Given the representative was the only person on duty at the time, he was out-numbered by guest at least 6-1.

RAFIU A. 
Rating:
5.0

Customer did not leave a comment.

JERMAINE H. 
Rating:
5.0

Customer did not leave a comment.

John D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

MARTIN K. 
Rating:
5.0

Customer did not leave a comment.

JOANNA C. 
Rating:
5.0

Customer did not leave a comment.

Brenda M. 
Rating:
5.0

The two gentleman at the desk around 4 pm were wonderful. Thanks!

Ariel O. 
Rating:
5.0

Customer did not leave a comment.

MARY R. 
Rating:
4.0

I believe flexing personnel to maintain a presence at the inside desk during busy periods like early, late and end of months.

TYRONE M. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Carla M. 
Rating:
5.0

The check engine light came on before I was a mile down the road. Went back and they said it was just out of the shop and was OK. We did tell them if we break down they will get us at no charge. There was no problem with the truck and all went well.

JAMES M. 
Rating:
5.0

Once the website determined my local location did not have any available trucks, it was difficult to search nearby options online. The call center was able to quickly and efficiently help me , so my overall experience was positive. Just thought you should need up the online search parameters. Maybe have a search function that states “I looking for a ______ size truck near me”

James S. 
Rating:
5.0

The office staff members are all so helpful and friendly. I have rented a unit a couple times during the last year and my experience has always been positive in this location.

Aleta S.  |  Overall Experience 
Rating:
5.0

Your staff Mr. Travis was very helpful and cordial. Excellent personality to draw more clients to utilize your services.

Anthony N.  |  First Impressions 
Rating:
3.0

Train employees on customer service. A young lady who works there is very rude to customers.

Trevor P. 
Rating:
4.0

The young lady there, need to improve on how be more company friendly in dealing with the public

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN RAY W. 
Rating:
3.0

24 hour drop off not easily accessible and user friendly. Limited vehicle parking for dropping off your returned vehicle. Also the u-haul app did not allow me to make my return (second time) talked to service manager and technician without a resolution. Vehicles were good.

John S. 
Rating:
4.0

Customer did not leave a comment.

JENNI L. 
Rating:
5.0

The steering angle was a little off, with it straight the truck would pull to the right and about 10-15° of left angle was needed to compensate. But it was pretty easy to compensate for.

William G. 
Rating:
1.0

We have been charged for a utility dolly but did not receive it. We have reached out to customer service with no response. We expect to be refunded for the amount of the dolly.

LORENZO J. 
Rating:
4.0

You hire can hire mechanic to inspect your vecichles before they are rented out.

ROCHELLE D. 
Rating:
5.0

Keep up the good work.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
4.0

Customer did not leave a comment.

Tamella T.  |  Overall Experience 
Rating:
5.0

The Black gentleman who assisted me, I believe his name is Tavis Crockett, provided GREAT customer service! He helped me identify which boxes would best support me belongings, provided instructions on how to use the dolly, and explained how the additional insurance is beneficial during a move - I made sure I got it! He also mentioned that my check-out process would differ from the norm, as some of the computer systems were down. However, he kept the process speedy and did it with a jovial smile! Upon my return, he was also friendly, helpful and prompt in getting me checked out and back to my moving duties. The anticipation of this move was a bit hectic for me, yet my experience with Travis truly made me feel more comfortable and secure in my preparations. It was great to be greeted with a friendly smile and warm welcome that morning. He seemed to notice that I appeared stressed, and took the extra effort to make sure I had all the information I needed to help make my move simple and easy. If I could, I would certainly treat him to a nice, big steak dinner! His customer service was certainly the best I have experienced in quite some time. Your company definitely has a great employee in him. Oh - and the rental truck was great too!

SHAYNEL C. 
Rating:
5.0

everything was perfect. This is the second time I have used this location and they did not disappoint. I will use them again and spread the word.

TERRYANN K. 
Rating:
5.0

Customer did not leave a comment.

SYDONIE G. 
Rating:
5.0

Tavis, our customer service agent who assisted us was very helpful and friendly! Will definitely be using this service again.

TERRANCE G. 
Rating:
3.0

Good stuff

JEFFREY T. 
Rating:
3.0

I had a long wait time to get my vehicle but that wasn't the worst part. When returning the vehicle after hours, I called GM Felicia to confirm where to park the vehicle and her attitude was very nasty not to mention, she seemed very unenthused to be getting call after hours as if the return directions say “park in the lot for another business” which clearly they do not. I would not use this location just for the sake of not having to deal with bad phone etiquette.

BRIA C. 
Rating:
5.0

Customer did not leave a comment.

Dee D. 
Rating:
5.0

Customer did not leave a comment.

Dee D. 
Rating:
5.0

Excellent, quick process. Truck was ready and available, in and out.

Patrick S. 
Rating:
5.0

The representatives were awesome! Kind, very courteous, and extremely polite.

ELIZABETH B. 
Rating:
5.0

You should know that your computer's internet was down, and I could not get my cell phone to allow me to pick up my truck. Kim was amazing and found a work around that allowed me to get my truck and get on my way. She really went above and beyond and should be recognized for her exceptional customer service.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
3.0

Getting additional support if you are unfamiliar with the equipment will not happen.

Michael R. 
Rating:
3.0

Our experience at the time of pick-up with Felicia was terrible. She was very rude and reluctant to service us. Initially, we chalked it up to her personality, but when we saw her with other customers, we realized she was just singling us out. Horrible experience. The gentleman that assisted us when we returned the truck was fine; no issues.

JASLEEN M. 
Rating:
5.0

I have used this location in the past and will continue for future needs. They have always been caring and friendly!

Julie R. 
Rating:
2.0

the manger was rude and his customer service was terrible.

EBONY G. 
Rating:
1.0

The attendant on duty in Odenton on 6/10 needs to be fired. I was picking up my rental at 0900 via the mobile checking and needed assistance. When I went in to the office the attendant, clearly hung over or still high from the night before was holding his head, with his head laying on the desk. When I asked for assistance getting the pads and dollies for my order he rudely replied “we don't have any” when there were dollies right outside the front door. He was rude and had no intention in helping with my needs and questions. The trust was in good shape and the return process was easy but customer service was the worst I've ever experienced.

Robert F. 
Rating:
2.0

Customer did not leave a comment.

Chong L. 
Rating:
4.0

Customer did not leave a comment.

Kelly S. 
Rating:
3.0

The female counter representative can be a little friendlier. However, the guy who checked my return in was very nice and informed me of what to expect with the return.

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

BARRETT M. 
Rating:
5.0

Great customer service

CANDACE C. 
Rating:
3.0

The uhaul was absolutely disgusting on the inside and it took about 2 hours to clean it out. Looked like whoever used the uhaul before us moved a bunch of plants, bc there was soil and wet, muddy blankets everywhere. If I wasn't on a time hack I would have brought it back to the location. Super disappointed.

Kelbi D. 
Rating:
5.0

Customer did not leave a comment.

JOEL R. 
Rating:
5.0

Jose was my representative and from a customer facing response Jose was exceptional. He greeted me with a courteous smile before he knew who I was. He was fast efficient and effective. They should promote him to management to teach others how it should be done.

Glenn C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Look, two men I worked with at this place were professional. They were organized and had their act together. Most efficient check in and check out in the world. Vehicle is clean and ready to go and they were too. Not pleased with the one dollar per mile charge but everything else was spot on.

JOHN M. 
Rating:
5.0

The website is difficult to navigate through and can't upload images to the site.

JOHN C. 
Rating:
4.0

The representative I spoke with when I picked my truck up did not have very good customer service. Her attitude was poor. Her demeanor was not warm at all. She didn't ask if I needed anything else. I actually meant to get a mattress protector but I was so thrown off by her attitude that I forgot. I believe I was the 1st person there so maybe she's just not a morning person. She wasn't horrible but not pleasant to talk to. I would rate her customer service a 4/10. She did her job but her attitude was not great at all. She didn't offer me anything extra like the representatives normally do. I actually meant to get a mattress cover but I forgot. If she asked me did I need anything else, that probably would have reminded me. When I came back to drop the truck off, my experience was a 10/10. I did not see her or talk to her when I came back.

JAHNEEN L. 
Rating:
3.0

I made a reservation last week for a medium sized storage unit but was told that they didn't have one on arrival. Otherwise the experience was good.

Michelle M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nelson O. 
Rating:
5.0

Customer did not leave a comment.

Aleta S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CAROLYN F. 
Rating:
5.0

Tavis was exceptional very friendly and welcoming to the store. It was my first time using the app and he was vey patient as I worked through the process and assisted when I asked him. Because of that I'm confident I can handle the app to reserve, pick-up and return the vehicle with no issue!!! Thank You Tavis

BLISS P. 
Rating:
5.0

Your team member Tevares (I know I spelled that wrong) was AMAZING! His service was exceptional. He was pleasant, knowledgeable, kind, and a stellar representative. He managed my needs and 4 others in a seamless way! I was so impressed! Kudos! Give him a raise and keep him. He was a moving marketing ad! I will certainly engage you again and I have had poor experiences in other places with Uhaul in the same day.

Adrienne A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taylor L.  |  First Impressions 
Rating:
4.0

I'm satisfied with everything.

Marguerite D.  |  First Impressions 
Rating:
3.0

Me cobraron dos veces.

Raul D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Anita C.  |  First Impressions 
Rating:
5.0

The Young man that assisted me was very profffessional !!! Thank you 😊

Towana T.  |  First Impressions 
Rating:
5.0

The staff is very nice I will miss them all.

alvin f.  |  Overall Experience 
Rating:
2.0

The security and upkeep of the facilities was very poorly maintained. Anybody can walk in to the storage area and steal items. Secondly they need to offer climate controlled options.

Murtaza h.  |  Overall Experience 
Rating:
4.0

Top tier staff. Clearly enjoyed being at work there and super fun and friendly. Can genuinely say the gentleman (Tavis) who closed me out made me smile singing and dancing doing his job when he didn’t know anyone was around to see. The facility and units were pretty average and what you would expect.

Tabitha K.  |  Overall Experience 
Rating:
5.0

Every interaction I had with the staff was great. They always went above to help.

Travis M.  |  Overall Experience 
Rating:
5.0

No complaints

Joshua W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alex S.  |  First Impressions 
Rating:
5.0

Good customer service Here. Also . the manager and the staff at this location was good!!!! Ms Felicia Akers talked to me professionally and made sure that all of my needs were taken care of Without any issues or miscommunication ... I always applaud good service!!! It does truly go along way when I feel respected and I can interact smoothly while spending my hard earned dollar!! Please keep up the good work!! Happy holidays !!!!

Jasper H.  |  Overall Experience 
Rating:
5.0

The manager there was great!!

HOWARD M.  |  Overall Experience 
Rating:
5.0

Great customer service !!! Saturday October 20 the attendant working I forgot his name was knowledgeable and fast to get me in the store and right out quickly!!!

Jasper H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cynthia l.  |  Overall Experience 
Rating:
5.0

Dianna Carter was the best. She made my experience flawless, she was kind, extremly helpful and I would reccomend this location all becasue of her!

LISA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cynthia l.  |  First Impressions 
Rating:
1.0

I used this establishment for over a year. I closed my account when threats were made to call to the police on friends who were assisting with moving things from the storage; having had the code and key to access. With me being out of State and the assistance I was getting was from individuals who has traveled from VA to MD with a truck to help move some things that needed to be shipped. Access was denied due to the monthly fee not being paid but the intent was to pay it after getting help with the late fee. My guest asked for assistance to waive the late fee as it had only been a few days since the payment was due. The exchange resulted in my guest begging the attendants for assistance but denied and asked to leave or the cops would be called. This is a very sensitive time in our country and it’s unfortunate that white women feel that a misunderstanding or dispute warrants calling the cops on black men; when no life is in danger. The staff offered an apology the day following the incident but the experience had already put a bitter taste in my month. This is a location by a military base. Not sure how they have not been able to embrace diversity. The fact the the manager tried to justify the actions of her staff after reviewing the tape is what annoyed me the most. Instead of taking ownership and accountability for the matter not being handled professionally, she tried to imply that my guest was in the wrong. Fact is they know they were wrong and that’s why the attendant apologized and have my guest access the following morning. She could not explain why an apology was extended and why the very person that they were so threaten by the day before; who needed the police called, had now gotten an apology and was peacefully escorted to the very storage he was trying to enter the day before!

gladys a.  |  Overall Experience 
Rating:
4.0

Only comment I would make is that there should be some consideration prorated amounts if their things are moved out let’s say within five days of their bill due date.

tanya w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen B.  |  Overall Experience 
Rating:
4.0

Everything was explain to me by my service provider and I was walked to my storage room. I was given information on how to login and out of my unit. I do not have a light bulb in my unit. I requested one, but never received it. I brought one from home only to find out the outlet is totally broken. I am very disappointed with this.

Shanell J.  |  First Impressions 
Rating:
5.0

Megan and Diana were awesome!

Steven H.  |  First Impressions 
Rating:
5.0

Tavis is an excellent representative for your company. He was incredibly friendly, promptly met me outside before I even had a chance to come around the vehicle and was extremely organized and efficient in printing out my paperwork and showing me the unit. I’ve never received such great care from UHaul or any storage company, for that matter.

senaida m.  |  First Impressions 
Rating:
5.0

I appreciate all of assistance given.

Tureana D.  |  First Impressions 
Rating:
5.0

I’m very happy with everything and everyone!!! Thank you for making what could have been a Stressful move into a Breeze!!!

TERI H.  |  First Impressions 
Rating:
5.0

Excellent customer service, very detailed and knowledgeable staff.

CADDELL B.  |  First Impressions 
Rating:
4.0

Felicia is awesome

Evelyn W.  |  First Impressions 
Rating:
5.0

The General Manager went over and beyond to make sure I was satisfied.

michelle p.  |  Reservation 
No reviews have been submitted for this location.

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