Customer Reviews for U-Haul Moving & Storage of Old Bridge

3,071 reviews

1275 US Hwy 9 N   Old Bridge, NJ 08857
(Located across from Quality Chevrolet on Route 9)

(732) 721-5666

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(732) 721-5666

1275 US Hwy 9 N
Old Bridge, NJ 08857
(Located across from Quality Chevrolet on Route 9)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

very fast checkout

DAVID M. 
Rating:
5.0

This was the second time I used a motorcycle trailer from U-Haul and I was not disappointed at all sturdy and no bouncing around I recommend using the trailer is transporting a motorcycle

brian M. 
Rating:
1.0

Charged 25 dollars For cleaning fee told broom swept not enough needed to be mopped. Returned Truck day early

Ricci M. 
Rating:
5.0

Customer did not leave a comment.

Jafet M. 
Rating:
5.0

They were very kind and helpful defently I recommend this location:)

NURY N. 
Rating:
5.0

Customer did not leave a comment.

JAMAL M. 
Rating:
5.0

Customer did not leave a comment.

betty S. 
Rating:
5.0

Truck had foul odor of urine

CYNTHIA H. 
Rating:
2.0

The odometer on the truck is to fast and not accurate got over charged for at least 100 plus miles

Serguei G. 
Rating:
5.0

Customer did not leave a comment.

PALMS PLAZA C. 
Rating:
5.0

Customer did not leave a comment.

Rick P. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia D. 
Rating:
1.0

The truck I reserved was not available when I went to pick it up. I had to take a much smaller truck. I had a family emergency and tried to call when returning the truck and no one answered. I arrived an hour late to return the truck and I was charge for two days. I am totally totally totally dissatisfied

Karen B. 
Rating:
5.0

Customer did not leave a comment.

PALMS PLAZA C. 
Rating:
4.0

Customer did not leave a comment.

Nicholas Z. 
Rating:
5.0

Customer did not leave a comment.

WILFREDO T. 
Rating:
5.0

Customer did not leave a comment.

Naseer M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
5.0

Staff very helpful

William B. 
Rating:
5.0

Customer did not leave a comment.

john w.  |  Overall Experience 
Rating:
5.0

Excellent service

Gregory L. 
Rating:
5.0

Shock absorbers needs to be replaced on the 10' van that was rented to me.. The ride was VERY VERY bouncy. Thank you.

John C L. 
Rating:
4.0

The lady working there is very knowledgeable and very helpful but she needs workers to help her I see her running back and forth to help customers. I have rented a few times and she's very helpful and hardworking.

mayra M. 
Rating:
5.0

Customer did not leave a comment.

Dale G. 
Rating:
5.0

Customer did not leave a comment.

Angelo D. 
Rating:
5.0

Customer did not leave a comment.

PALMS PLAZA C. 
Rating:
5.0

Customer did not leave a comment.

Antoinette H. 
Rating:
5.0

Customer did not leave a comment.

Sherwin L. 
Rating:
5.0

Customer did not leave a comment.

frank N. 
Rating:
5.0

Staff was amazing and made this whole experience quick and easy!! Highly Recommend!!!

Dawn M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PALMS PLAZA C. 
Rating:
5.0

Think everything was great as usual that's why I use this location for rentals

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

angel g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kareemullah S. 
Rating:
5.0

Price was very High. See if there are ways to adjust it

Nadir G. 
Rating:
5.0

Customer did not leave a comment.

gemma S. 
Rating:
5.0

Customer did not leave a comment.

PALMS PLAZA C. 
Rating:
5.0

Customer did not leave a comment.

PALMS PLAZA C. 
Rating:
5.0

So, an excellent experience overall. I locked the truck keys inside and had to call roadside assistance. They responded quickly and had the door opened right away...

Wayne L. 
Rating:
5.0

Everything was good.

jose P. 
Rating:
5.0

Yiu covered everything thank you

dominick F. 
Rating:
1.0

Customer did not leave a comment.

Feruz S. 
Rating:
1.0

The manager needs to be more professional and not make you feel unwanted when returning a rental. I dont know if i will come back to the old bridge location.

CHARLES C. 
Rating:
5.0

No complaints. Excellent service!

Hernan S. 
Rating:
5.0

The location obviously checks and cleans trucks - they found and returned my keys - excellent customer service

IAN I. 
Rating:
3.0

Provide more detailed information when one-way rental, e.g.ez-pass, securing back of truck.

TERRY T. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

Customer did not leave a comment.

Marshall Garcia C. 
Rating:
5.0

The ladybworking alone was running between clients to keep up. She was wonderful and never slowed down. She is an absolute asset to your company

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

PALMS PLAZA C. 
Rating:
5.0

Good

Patrick M. 
Rating:
3.0

Customer did not leave a comment.

felix H. 
Rating:
5.0

Courteous and friendly staff. No improvement needed

Margaret S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

PALMS PLAZA C. 
Rating:
5.0

Great service. Great people

MAURICIO B. 
Rating:
5.0

Nothing else to share

James R. 
Rating:
4.0

Customer did not leave a comment.

robert T. 
Rating:
5.0

The was in good condition. I drove from New jersey to Georgia with no problem.

Nadou L. 
Rating:
5.0

Customer did not leave a comment.

Noelle H. 
Rating:
3.0

The truck s brakes were bad and I told the guy with the ponytail and he couldn't care. I'm not sure if I would recommend this place to someone else. It's just an average place.

Craig R. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Could not have been better. Hope I never move again, but if I do, you will have my business. Thank you.

richard S. 
Rating:
5.0

Arrived 7:02 pm with pickup truck. still open light is on and door was locked. Thought of drop the vehicle keys and left from the place. They charged me $20 fee after hours. Spoke with guy. He said after hours fee. For 2 mins late paid $20. This is killing part. Not happy with this.

Srinivasa B. 
Rating:
2.0

I sent an email to service@uhaul with a formal complaint.. I was not told about added charges to my final bill and I am requesting to be reimbursed for the difference and your associate was rude he said he told me about the charges and I wasnt listening not true.. I would recommend this location if your associates were upfront with the charges.. this is really like robbery and a scam and not fair to the consumer. I would like to get my money back for the extra charges I was not told about and i would tell my friends to be aware of added charges

Denise P. 
Rating:
5.0

The staff was very heplful.

kevin ciak A. 
Rating:
5.0

if you can review the location address again, as per the GPS, it will be sending you across the road where there is a car dealership. thanks. Also, if you can expedite the check in process, self picture, DL pictures, prior to get there ( might exist but didn't see it...). Overall great experience......

Alphonse N. 
Rating:
5.0

Customer did not leave a comment.

gary O. 
Rating:
5.0

Customer did not leave a comment.

Himaxu P. 
Rating:
5.0

The lady at the counter was great! Very knowledgeable and very professional!

huzefe R. 
Rating:
5.0

the worker was so very kind but she could have used some help. i didn't have to wait but there were other customers that did and did not seem happy about it

Ignatius M. 
Rating:
5.0

Customer did not leave a comment.

Donna D. 
Rating:
5.0

Customer did not leave a comment.

RONALD D. 
Rating:
5.0

Lyn was very helpful. I booked wrong day. She helped me to fix it and saved my day.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Abraham L. 
Rating:
5.0

Let people know in advance that if they use a prepaid card there may be an issue with renting a vehicle. Also make sure people know in advance that they can not use cash. With more people not using credit cards at all it would be better if you would allow people to use cash.

Kizzy A. 
Rating:
5.0

Should warn customers about scanning the key box for returning vehicles I didn't know

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
5.0

Customer did not leave a comment.

MALGORZAT R. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Need more maintenance,you've to really bang on the door before it close or else it stay open.I really have hard time closing the doors

Adama J. 
Rating:
3.0

The rental process was easy. The vehicle was clean, just wreaked of weed, I know you can't help that. You have plenty of moving, packing and storage supplies available. The worst part is the location. It's a beast to try and get out on the highway at rush hour.

Jim B. 
Rating:
5.0

Very helpful with reservation, and pickup of equipment

Jesus S. 
Rating:
5.0

Customer did not leave a comment.

Vivian B. 
Rating:
4.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Alcimar F. 
Rating:
5.0

Outstanding customer service as well as services very clean equipment.

LUIS R. 
Rating:
5.0

Keep on being professional, friendly with your smooth and quick process obviously enacted by your well trained as well as knowledgeable staff. It was a very pleasant experience. Thank you.

hedy T. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
3.0

Customer did not leave a comment.

Vivian B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas L. 
Rating:
4.0

Everything went smoothly and woman who did our rental was super nice and professional! Great experience.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Natalie P. 
Rating:
5.0

Nothing. Lynn was superb. !!! Very professional…excellent customer service skills!

Pauline J. 
Rating:
5.0

Customer did not leave a comment.

kenneth D. 
Rating:
5.0

Customer did not leave a comment.

Cathy F. 
Rating:
4.0

The young men that were running the location did a great job. They got me in and out quickly on the pickup and the return. I really appreciated that with all I had to get done.

John H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

michael a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew l.  |  First Impressions 
Rating:
1.0

Very bad customer service the manager ( Lynn) do not have any customer service skills Very rude would not recommend anyone to this facility

sophia a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen S.  |  Overall Experience 
Rating:
5.0

the workers were extremely nice and very helpful.

Lynwood M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

robin p.  |  First Impressions 
Rating:
5.0

Lynn pulvermuller was amazing. The move was very stressful for me. She was a wealth of information and presented many options to handle every situation and problem. I was lucky sge was working.

janet c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frederick L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Therese D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan G.  |  First Impressions 
Rating:
5.0

me parece un excelente servicio

IVAN T.  |  First Impressions 
Rating:
5.0

I will tell my friends to go there to rent a storage room or anything else great staff

theresa z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Drew S.  |  Overall Experience 
Rating:
3.0

I was annoyed I rented a 20 foot truck and needed a larg storage unit and was advised that I would have a storage unit large enough for my belongings based on the truck size only to get to my destination and discover they only had 10 X 10' available which caused me to have to rent to seperate units. The staff however were extremely helpful and friendly. I truly appreciated them.at the old bridge route 9 south U-haul staff. Big cuddoz to them.

Darlene E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kelvin G.  |  First Impressions 
Rating:
5.0

In the years that I've been there there was never any issues Very well kept

ALFRED C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Drew S.  |  First Impressions 
Rating:
5.0

As a long-standing customer I can say the service is great. On the latest occasion, Lynn the Manager at the Old Bridge facility, went above and beyond her usual service to assist when time was of the essence. Thank you very much.

JIM S.  |  First Impressions 
Rating:
4.0

Thank you!

Phidelia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathleen m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Priscilla P.  |  First Impressions 
Rating:
4.0

The woman working at Thai location is outstanding. She was very friendly and extremely helpful. She made a stressful day a little easier for us. Thank you, Eric

Eric B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dania M.  |  Online Move In 
Rating:
5.0

I feel the young lady, I spoke with on the phone were more accommodating then the young man in the office. Thank you.

barbara o.  |  First Impressions 
Rating:
2.0

Had a leak and no one cared or offered to fix it Gave me a tarp So I left.

Patrick G.  |  Overall Experience 
Rating:
5.0

great service

Jeremiah C.  |  Overall Experience 
Rating:
5.0

The woman at the counter was very nice.

frank n.  |  First Impressions 
Rating:
5.0

Whole process was simple and easy. Solved my problem quickly, without trouble. Staff was friendly and helpful. Facility is clean and efficient.

charles b.  |  First Impressions 
Rating:
5.0

Staff was great. Very accommodating.

Katherine P.  |  Overall Experience 
Rating:
5.0

Friendly knowledgeable staff and great hands on management!!! Clean facility also !

John N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Detlef V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIKE/LYNN M.  |  Overall Experience 
Rating:
1.0

They rent me a storage unit and then when we go back to put our stuff on it it was locked up and then we have to drive back miles away from there to Syracuse new York to find a storage unit for more money and then after we pay in full a 10×15 they took our money and put it on the truck. Not very helpful at all.

nathaniel s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE/LYNN M.  |  First Impressions 
Rating:
5.0

Thanks for your services appreciate it all thanks again God bless

esther n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denis B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wilfredo S.  |  Overall Experience 
Rating:
4.0

Ok

raj n.  |  Overall Experience 
Rating:
5.0

Outstanding

Matthew E.  |  Overall Experience 
Rating:
3.0

I wish they would have given the free month since I rented a truck also. But they said since it is not a “one way” sad part is they didn’t even have it available and I had to rent it from malboro uhau

Johanna P.  |  Overall Experience 
Rating:
3.0

With all the money required to rent a space and also used the truck service, I wish the only prerequisite to get at least a month free was not “renting a one-way truck” when they don’t even have that.

Johanna P.  |  First Impressions 
Rating:
5.0

I typically won't take time out to do this, but the staff at this facility is exceptional, even as I observed them with other customers. Friendly, well trained, and focused.

Paul C.  |  Overall Experience 
Rating:
5.0

Awesome service.

Katherine P.  |  First Impressions 
Rating:
5.0

Very professional and courteous!

Cardia S.  |  First Impressions 
Rating:
5.0

good services

francisco b.  |  First Impressions 
Rating:
5.0

what about free storage ??

Patrick M.  |  Overall Experience 
Rating:
4.0

FYI. I noticed there were rodent droppings on boxes & in one of the boxes that had sheets/towels; it appeared it had made a nest. But, I did notice a rodent bait trap after we cleaned out the unit.

LAUREN C.  |  Overall Experience 
Rating:
5.0

Everyone that I have dealt with in this organization exemplified excellent customer service. Very helpful and courteous.

Michael M.  |  Overall Experience 
Rating:
5.0

Very helpful crew in Old bridge !

Patrick M.  |  First Impressions 
Rating:
5.0

i am a steady customer at this loc never had a problem very nice people

Gary G.  |  First Impressions 
Rating:
4.0

Good experience

Camille B.  |  Overall Experience 
Rating:
4.0

My experience with Uhaul was good. Will use the services when needed again. Thank you

JAMEELAH M.  |  Overall Experience 
Rating:
5.0

There was some evidence of mouse presence with droppings visible.

Anthony A.  |  Overall Experience 
Rating:
5.0

I appreciate staff customer service! Ladies always so nice and in this melt manner!!

OLGA S.  |  Overall Experience 
Rating:
5.0

Good service

Mercedes O.  |  Overall Experience 
Rating:
5.0

Very nice folks.

ROBERT S.  |  Overall Experience 
No reviews have been submitted for this location.

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