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DAVID M.Customer Reviews for U-Haul Moving & Storage of Old Bridge
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was the second time I used a motorcycle trailer from U-Haul and I was not disappointed at all sturdy and no bouncing around I recommend using the trailer is transporting a motorcycle
brian M.Charged 25 dollars For cleaning fee told broom swept not enough needed to be mopped. Returned Truck day early
Ricci M.They were very kind and helpful defently I recommend this location:)
NURY N.Truck had foul odor of urine
CYNTHIA H.The odometer on the truck is to fast and not accurate got over charged for at least 100 plus miles
Serguei G.The truck I reserved was not available when I went to pick it up. I had to take a much smaller truck. I had a family emergency and tried to call when returning the truck and no one answered. I arrived an hour late to return the truck and I was charge for two days. I am totally totally totally dissatisfied
Karen B.Staff very helpful
William B.Excellent service
Gregory L.Shock absorbers needs to be replaced on the 10' van that was rented to me.. The ride was VERY VERY bouncy. Thank you.
John C L.The lady working there is very knowledgeable and very helpful but she needs workers to help her I see her running back and forth to help customers. I have rented a few times and she's very helpful and hardworking.
mayra M.Staff was amazing and made this whole experience quick and easy!! Highly Recommend!!!
Dawn M. | Overall ExperienceThink everything was great as usual that's why I use this location for rentals
KENNETH D.Price was very High. See if there are ways to adjust it
Nadir G.So, an excellent experience overall. I locked the truck keys inside and had to call roadside assistance. They responded quickly and had the door opened right away...
Wayne L.Everything was good.
jose P.Yiu covered everything thank you
dominick F.The manager needs to be more professional and not make you feel unwanted when returning a rental. I dont know if i will come back to the old bridge location.
CHARLES C.No complaints. Excellent service!
Hernan S.The location obviously checks and cleans trucks - they found and returned my keys - excellent customer service
IAN I.Provide more detailed information when one-way rental, e.g.ez-pass, securing back of truck.
TERRY T.The ladybworking alone was running between clients to keep up. She was wonderful and never slowed down. She is an absolute asset to your company
ERIC B.Good
Patrick M.Courteous and friendly staff. No improvement needed
Margaret S.Great service. Great people
MAURICIO B.Nothing else to share
James R.The was in good condition. I drove from New jersey to Georgia with no problem.
Nadou L.The truck s brakes were bad and I told the guy with the ponytail and he couldn't care. I'm not sure if I would recommend this place to someone else. It's just an average place.
Craig R.Could not have been better. Hope I never move again, but if I do, you will have my business. Thank you.
richard S.Arrived 7:02 pm with pickup truck. still open light is on and door was locked. Thought of drop the vehicle keys and left from the place. They charged me $20 fee after hours. Spoke with guy. He said after hours fee. For 2 mins late paid $20. This is killing part. Not happy with this.
Srinivasa B.I sent an email to service@uhaul with a formal complaint.. I was not told about added charges to my final bill and I am requesting to be reimbursed for the difference and your associate was rude he said he told me about the charges and I wasnt listening not true.. I would recommend this location if your associates were upfront with the charges.. this is really like robbery and a scam and not fair to the consumer. I would like to get my money back for the extra charges I was not told about and i would tell my friends to be aware of added charges
Denise P.The staff was very heplful.
kevin ciak A.if you can review the location address again, as per the GPS, it will be sending you across the road where there is a car dealership. thanks. Also, if you can expedite the check in process, self picture, DL pictures, prior to get there ( might exist but didn't see it...). Overall great experience......
Alphonse N.The lady at the counter was great! Very knowledgeable and very professional!
huzefe R.the worker was so very kind but she could have used some help. i didn't have to wait but there were other customers that did and did not seem happy about it
Ignatius M.Lyn was very helpful. I booked wrong day. She helped me to fix it and saved my day.
Larry W.Let people know in advance that if they use a prepaid card there may be an issue with renting a vehicle. Also make sure people know in advance that they can not use cash. With more people not using credit cards at all it would be better if you would allow people to use cash.
Kizzy A.Should warn customers about scanning the key box for returning vehicles I didn't know
Anthony T.Need more maintenance,you've to really bang on the door before it close or else it stay open.I really have hard time closing the doors
Adama J.The rental process was easy. The vehicle was clean, just wreaked of weed, I know you can't help that. You have plenty of moving, packing and storage supplies available. The worst part is the location. It's a beast to try and get out on the highway at rush hour.
Jim B.Very helpful with reservation, and pickup of equipment
Jesus S.Outstanding customer service as well as services very clean equipment.
LUIS R.Keep on being professional, friendly with your smooth and quick process obviously enacted by your well trained as well as knowledgeable staff. It was a very pleasant experience. Thank you.
hedy T.Everything went smoothly and woman who did our rental was super nice and professional! Great experience.
Michael S.Nothing. Lynn was superb. !!! Very professional…excellent customer service skills!
Pauline J.The young men that were running the location did a great job. They got me in and out quickly on the pickup and the return. I really appreciated that with all I had to get done.
John H.Very bad customer service the manager ( Lynn) do not have any customer service skills Very rude would not recommend anyone to this facility
sophia a. | Overall Experiencethe workers were extremely nice and very helpful.
Lynwood M. | First ImpressionsLynn pulvermuller was amazing. The move was very stressful for me. She was a wealth of information and presented many options to handle every situation and problem. I was lucky sge was working.
janet c. | Overall Experienceme parece un excelente servicio
IVAN T. | First ImpressionsI will tell my friends to go there to rent a storage room or anything else great staff
theresa z. | Overall ExperienceI was annoyed I rented a 20 foot truck and needed a larg storage unit and was advised that I would have a storage unit large enough for my belongings based on the truck size only to get to my destination and discover they only had 10 X 10' available which caused me to have to rent to seperate units. The staff however were extremely helpful and friendly. I truly appreciated them.at the old bridge route 9 south U-haul staff. Big cuddoz to them.
Darlene E. | First ImpressionsIn the years that I've been there there was never any issues Very well kept
ALFRED C. | Overall ExperienceAs a long-standing customer I can say the service is great. On the latest occasion, Lynn the Manager at the Old Bridge facility, went above and beyond her usual service to assist when time was of the essence. Thank you very much.
JIM S. | First ImpressionsThank you!
Phidelia J. | Overall ExperienceThe woman working at Thai location is outstanding. She was very friendly and extremely helpful. She made a stressful day a little easier for us. Thank you, Eric
Eric B. | First ImpressionsI feel the young lady, I spoke with on the phone were more accommodating then the young man in the office. Thank you.
barbara o. | First ImpressionsHad a leak and no one cared or offered to fix it Gave me a tarp So I left.
Patrick G. | Overall Experiencegreat service
Jeremiah C. | Overall ExperienceThe woman at the counter was very nice.
frank n. | First ImpressionsWhole process was simple and easy. Solved my problem quickly, without trouble. Staff was friendly and helpful. Facility is clean and efficient.
charles b. | First ImpressionsStaff was great. Very accommodating.
Katherine P. | Overall ExperienceFriendly knowledgeable staff and great hands on management!!! Clean facility also !
John N. | First ImpressionsThey rent me a storage unit and then when we go back to put our stuff on it it was locked up and then we have to drive back miles away from there to Syracuse new York to find a storage unit for more money and then after we pay in full a 10×15 they took our money and put it on the truck. Not very helpful at all.
nathaniel s. | Overall ExperienceThanks for your services appreciate it all thanks again God bless
esther n. | Overall ExperienceOk
raj n. | Overall ExperienceOutstanding
Matthew E. | Overall ExperienceI wish they would have given the free month since I rented a truck also. But they said since it is not a “one way” sad part is they didn’t even have it available and I had to rent it from malboro uhau
Johanna P. | Overall ExperienceWith all the money required to rent a space and also used the truck service, I wish the only prerequisite to get at least a month free was not “renting a one-way truck” when they don’t even have that.
Johanna P. | First ImpressionsI typically won't take time out to do this, but the staff at this facility is exceptional, even as I observed them with other customers. Friendly, well trained, and focused.
Paul C. | Overall ExperienceAwesome service.
Katherine P. | First ImpressionsVery professional and courteous!
Cardia S. | First Impressionsgood services
francisco b. | First Impressionswhat about free storage ??
Patrick M. | Overall ExperienceFYI. I noticed there were rodent droppings on boxes & in one of the boxes that had sheets/towels; it appeared it had made a nest. But, I did notice a rodent bait trap after we cleaned out the unit.
LAUREN C. | Overall ExperienceEveryone that I have dealt with in this organization exemplified excellent customer service. Very helpful and courteous.
Michael M. | Overall ExperienceVery helpful crew in Old bridge !
Patrick M. | First Impressionsi am a steady customer at this loc never had a problem very nice people
Gary G. | First ImpressionsGood experience
Camille B. | Overall ExperienceMy experience with Uhaul was good. Will use the services when needed again. Thank you
JAMEELAH M. | Overall ExperienceThere was some evidence of mouse presence with droppings visible.
Anthony A. | Overall ExperienceI appreciate staff customer service! Ladies always so nice and in this melt manner!!
OLGA S. | Overall ExperienceGood service
Mercedes O. | Overall ExperienceVery nice folks.
ROBERT S. | Overall Experience