Both of the young men were incredibly nice and helpful. I initially rented a truck from them at the suggestion of the two employees (though I didn't catch their names, they did tell me). I also rented a storage unit. I’m very grateful for all their assistance.
teonnah T | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Old Bridge
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice clean and professional service
ross gVery speedy checking, person at uhaul very helpful
BARBARA H | First ImpressionsUHaul was great. I hired 2 workers to help load the truck. No one showed up or even called. I understand that this a 3rd party vendor but they should not be allowed to list their services through uhaul.
EDWARD TSalesman was very professional and pleasant person. Thank you.
JAROSLAV FNothing informed me of adapter for lights on trailer cost extra for that then I return trailer early but they don't check it till 2 days later and I get charged an extra $48.94 that I now have to call and wait on refund. Terrible service.
ROBERT JService was great! Keep up the good work!
George AService was great! Keep up the good work!
GEORGE ASalesman was very professional and pleasant person. Thank you.
JAROSLAV FMake sure the truck is cleaned, make sure you don’t need to have parts replaced during your trip and most importantly make sure the battery is new and that you don’t need a jumpstart which happened to me “twice” !!!!!! I unlikely will be using uhaul again!
ROBERT CNothing informed me of adapter for lights on trailer cost extra for that then I return trailer early but they don't check it till 2 days later and I get charged an extra $48.94 that I now have to call and wait on refund. Terrible service.
ROBERT JContacted uhaul via phone. Spoke to the site manager regarding a 2 day truck rental. After securing the reservation. He asked if we had any storage needs and quickly and clearly explained a special rate..1st month free! The rate after the free month was reasonable. We took the offer and used the storage unit for 2 months. Units were clean and uhaul even supplied the secure locks! Overall it was a very easy process to contract and close out. Well done. UHAUL!
DON P | Overall ExperienceTrailer was in good shape and well balanced for highway driving.
CARMEN GStaff at this location is amazing!
William Fable to walk in on a Saturday and rent a uhaul box truck, great customer service, thank you!
Teri Cnull
Paul Bnull
GARY Bnull
KATALIN Knull
WILLIAM Fnull
Michael CHorrible experience with the truck, truck shook violently was very sluggish and had brakes that were squeaking as well as wipers that needed replacement.
Syed Anull
ANTONY KExcellent service.
Justin Rnull
Dennis Snull
RICHARD GNothing, very professional!!!!
Edward KThe guys here are always so helpful and efficient. Not much that I can say or see that needs to improve for other customers. Great selection of trailers, trucks and supplies.
GENE Pnothing everything was great service and price
ROBERT MExcellent service.
GEORGE Rable to walk in on a Saturday and rent a uhaul box truck, great customer service, thank you!
KORI TThe guys here are always so helpful and efficient. Not much that I can say or see that needs to improve for other customers. Great selection of trailers, trucks and supplies.
GENE Pnothing everything was great service and price
ROBERT MHorrible experience with the truck, truck shook violently was very sluggish and had brakes that were squeaking as well as wipers that needed replacement.
Syed AStaff and management were very cordial and helpful. Nice to experience that these days!
DON P | First ImpressionsNothing, very professional!!!!
EDWARD KStaff at this location is amazing!
William FThe trailer was dated, but fully functional.
WILLIAM LEverything was smooth and the man who waited on us was very helpful
CHRISTINE SI had a great experience renting a storage space from Uhaul Old Bridge I had to find a place pretty quickly and it was really easy to find and reserve one online. And when we left Dan was so patient and helpful and I can't say enough how much I appreciate his help and patience. He really went above and beyond. It's been a very good experience.
Michael M | Overall ExperienceAll staff membership, Dan S, Dan ?, and Mike were courteous and on point!
CARL K | First ImpressionsVery good service and friendly employees.
FREDERICK B1) The person in charge, Dan, was friendly and helpful. However, U-Haul in general (for example, your website) has done an extremely bad job at explaining the real difference between “reserving” and “renting” a storage unit. The detailed differences between the two terms weren’t apparent until I physically went to the office on my move-in day and Dan told me that the unit would be in my name because I was the one actually “renting” it, even though my brother had “reserved” it online several days ago. Dan also asked me to provide my card # for monthly charging, even though my brother had already given his card number during the online reservation process. Anyway, this whole discrepancy between “renting” and “reserving” was needlessly convoluted & confusing due to a lack of transparency on your website. 2) Not really sure what can be done about this, but the Route 9 North location in Old Bridge, NJ, is such that it’s very easy to completely block off the entire entrance to the site if even a single moving truck just stops at the office. The incoming ramp is very (single-lane) narrow, with car parking at the left side. My moving truck was blocked off from entering the storage unit by other trucks, which didn’t look like they cared much for the backup being caused, and this happened with other vehicles too. No one was there directing the backed up traffic. People just left their trucks wherever and went inside the rental office. 3) Your rates are very expensive. I found other options nearby for the same storage unit type/size that were $100/month cheaper. The only reason I stuck with U-Haul was due to the time crunch I was under.
Faisal A | First ImpressionsMaybe don’t charge people as soon as they get the truck and then even though I spend less than the original charge, you charge me again at the end of the transaction
Anthony SCharged me over,I'm so frustrated
AMGAD ZVery great staff . Customer service is amazing Dan and Jordan with the remainder of the staff are superb
stanley g | Overall ExperienceEverything was clear explained, friendly, quick and very accomodating. Thank you very much!
DAVID NThe staff made the process easy and hassle free, good customer service all around
Shawn B | Overall ExperienceKeep up the good customer service and standards, the team were excellent through my whole process
SHAWN BI had a fantastic experience renting two furniture dollies from U-Haul of Old Bridge. Daniel was extremely helpful—he took the time to understand my needs and recommended an additional piece of equipment that made the job significantly easier. His advice saved me time and effort, which I truly appreciated. The store was clean and well-organized, and I was especially impressed by how spotless the bathrooms were. The equipment was in great condition and worked perfectly. Overall, the staff's professionalism and attention to detail made this a great experience. I will definitely be using their services again in the future!
Kyle FThe staff could not have been more helpful and understanding. My experience was top notch!!
Mark G | Overall ExperienceManager is very helpful
mayank p | First ImpressionsWe accidentally went to this location, instead of a different designated location, to pickup our reserved rental truck, since we usually pick up here. Despite this, Dan was great in accomodating us, getting us an on lot truck matching our reservation. He also responded immediately to our text when we noticed an icon on the display which we did not understand.
MARCUS HEmployee behind counter respectful, knowledgeable, and quick
THOMAS HStill waiting for my 60$ security fee...
GARY MI don’t see where there need to be any improvement.
DALKEITH MWorked out perfect
STEVEN CQuick, easy painless pick up and return. Thanks!
MC AGreat customer service.
BRIAN HExcellent customer service, very helpful! Thank you !
ERIC TGreat service, reasonable pricing
Michelle LMy usual UHaul rental center didn’t have the truck I wanted so I needed to use the Old Bridge location. This is a well run operation with friendly and helpful people, in both the early and later parts of the day. Almost new truck too.
MICHAEL SUnfortunately the truck we ordered was not available so pick up was at an alternative location about 10 minutes away instead of 5. We had to pay extra to then return the truck to this alternate location instead of closer to where we were using the truck because they switched our drop off location. We had to pay extra for miles and then had to pay extra to fill the tank when finished. Overall a fine experience the truck did what we needed it to do, but the added inconvenience was not worth a more positive review.
Austin GCustomer service rep was very good at the location. He was very helpful and pleasant to deal with. Thank you
RICHARD VLove these guys. Better location than most.
PATRICK MWiFi not connected oeop
DARREN JThey need more than one person working there. Everything took a while becuase the one older gentleman had to go back and worth doing everything. The process itself was pretty easy.
ROBERT EFirst time renting from the Old Bridge location. Michael was courteous and professional and the store was clean and well-stocked. Location is safe for leaving your vehicle if necessary.
MICHAEL SEverything was great. They had me in and out super quick, but still explained everything very well. Trailer was great and worked perfectly. Return was just as simple. Mike helped me with pick up and return. Great customer service. Thank you.
WILLIAM SOverall very good experience. Jacob was great with pickup and answered couple questions i called in about after I left the lot. Drop off was quick in and out. Person who took drop off advised he would check into the cooler if minor issues i noted with the truck.’ All good. Thanks.
CHRISTOPHER MVery friendly and pleasant staff, got me sorted in no time at all.
PRZEMYSLAW LNever a problem at this location
DANA CThe brothers were very helpful from the first I came in for boxes and moving advice. In the end getting a storage unit for free was the best present
LYNNE W | Overall ExperienceI moved out because, l needed a climate control for my goods. I will patronize again and recommend to others anytime.
SAMUEL O | Overall ExperienceJordan, Mike, and everyone at the Old Bridge location were absolutely fantastic. I am so grateful I came to this location
NELLY F | Overall ExperienceI lost everything in a fire I mean everything and I was compensated nothing. I lost things that were monumental to my family my kids. All overnight ! And because I didn’t have rental insurance (which should be included in all units and what I thought I was paying for) I was not reimbursed for none of the items I lost.
Markice T | Overall ExperienceTHe Manager was very professional, extremely courteous and pleasant to deal with.
LORI B | Overall ExperienceThe online registration process was efficient & easy to follow.
CARLOS C | Online Move InLittle expensive
KAREN P | First ImpressionsThanks for the email alert that I had not properly latched my storage unit!
CHRISTOPHER C | Overall ExperienceStaff is not friendly , to every question their answer is I don't know I don't make rules here
Tajdar A | First ImpressionsThis place was good to me and always helped me out with things!
MARCO C | Overall ExperienceAs stated Above Old Bridge NJ Facility people working there we're NOT Friendly at all. I was treated Like I was bothering them. Acces to storage unit difficult Due to U-haul trucks parked getting in &out of units,I was Extremley disappointed in the way theu Handled themselves I had just Driven a 1,000 miles and to be greeted in the manor I was Recommend that Facility. In Florida I was Actually considering starting a u-haul Rental place. I've been looking to invest in something N Make $ but if that's the reputation U-haul will be showing I'm not sure my hard work would give me any profit Highly disappointed. But the Florida U-haul was not asgrandish looking but much more personable. Sometimes that makes it or breaks it.
Corey L | First ImpressionsThe people who work there are unique and have a lot of hatred and distain for their jobs.
david r | Overall ExperienceLynn Pulvermuller the general manager was very professional and was very helpful in showing the storage unit and the process of signing me up for the storage rental.
MICHAEL F | First ImpressionsEverything and everyone was great! I had no problems.
ANTHONY S | First ImpressionsStaff was very helpful and respectful.
Neilson J | Online Move InPerson at the desk was very professional ,friendly and very helpful. I appreciated that after a long day of moving and traveling. Highly recommend
LORI B | First ImpressionsNice team that works at the facility
charlotte w | First ImpressionsManager was very professional in all aspects
jospeh t | Overall ExperienceStaff was amazing and made this whole experience quick and easy!! Highly Recommend!!!
Dawn M | Overall ExperienceVery bad customer service the manager ( Lynn) do not have any customer service skills Very rude would not recommend anyone to this facility
sophia a | Overall Experiencethe workers were extremely nice and very helpful.
Lynwood M | First ImpressionsLynn pulvermuller was amazing. The move was very stressful for me. She was a wealth of information and presented many options to handle every situation and problem. I was lucky sge was working.
janet c | Overall Experienceme parece un excelente servicio
IVAN T | First ImpressionsI will tell my friends to go there to rent a storage room or anything else great staff
theresa z | Overall ExperienceI was annoyed I rented a 20 foot truck and needed a larg storage unit and was advised that I would have a storage unit large enough for my belongings based on the truck size only to get to my destination and discover they only had 10 X 10' available which caused me to have to rent to seperate units. The staff however were extremely helpful and friendly. I truly appreciated them.at the old bridge route 9 south U-haul staff. Big cuddoz to them.
Darlene E | First ImpressionsIn the years that I've been there there was never any issues Very well kept
ALFRED C | Overall ExperienceAs a long-standing customer I can say the service is great. On the latest occasion, Lynn the Manager at the Old Bridge facility, went above and beyond her usual service to assist when time was of the essence. Thank you very much.
JIM S | First ImpressionsThank you!
Phidelia J | Overall ExperienceThe woman working at Thai location is outstanding. She was very friendly and extremely helpful. She made a stressful day a little easier for us. Thank you, Eric
Eric B | First ImpressionsI feel the young lady, I spoke with on the phone were more accommodating then the young man in the office. Thank you.
barbara o | First ImpressionsHad a leak and no one cared or offered to fix it Gave me a tarp So I left.
Patrick G | Overall Experiencegreat service
Jeremiah C | Overall ExperienceThe woman at the counter was very nice.
frank n | First ImpressionsWhole process was simple and easy. Solved my problem quickly, without trouble. Staff was friendly and helpful. Facility is clean and efficient.
CHARLES B | First ImpressionsStaff was great. Very accommodating.
Katherine P | Overall ExperienceFriendly knowledgeable staff and great hands on management!!! Clean facility also !
John N | First ImpressionsThey rent me a storage unit and then when we go back to put our stuff on it it was locked up and then we have to drive back miles away from there to Syracuse new York to find a storage unit for more money and then after we pay in full a 10×15 they took our money and put it on the truck. Not very helpful at all.
nathaniel s | Overall ExperienceThanks for your services appreciate it all thanks again God bless
esther n | Overall ExperienceOk
raj n | Overall ExperienceOutstanding
Matthew E | Overall ExperienceI wish they would have given the free month since I rented a truck also. But they said since it is not a “one way” sad part is they didn’t even have it available and I had to rent it from malboro uhau
Johanna P | Overall ExperienceWith all the money required to rent a space and also used the truck service, I wish the only prerequisite to get at least a month free was not “renting a one-way truck” when they don’t even have that.
Johanna P | First ImpressionsI typically won't take time out to do this, but the staff at this facility is exceptional, even as I observed them with other customers. Friendly, well trained, and focused.
Paul C | Overall ExperienceAwesome service.
Katherine P | First ImpressionsVery professional and courteous!
Cardia S | First Impressionsgood services
francisco b | First Impressionswhat about free storage ??
Patrick M | Overall ExperienceFYI. I noticed there were rodent droppings on boxes & in one of the boxes that had sheets/towels; it appeared it had made a nest. But, I did notice a rodent bait trap after we cleaned out the unit.
LAUREN C | Overall ExperienceEveryone that I have dealt with in this organization exemplified excellent customer service. Very helpful and courteous.
Michael M | Overall ExperienceVery helpful crew in Old bridge !
Patrick M | First Impressionsi am a steady customer at this loc never had a problem very nice people
Gary G | First ImpressionsGood experience
Camille B | Overall ExperienceMy experience with Uhaul was good. Will use the services when needed again. Thank you
JAMEELAH M | Overall ExperienceThere was some evidence of mouse presence with droppings visible.
Anthony A | Overall ExperienceI appreciate staff customer service! Ladies always so nice and in this melt manner!!
OLGA S | Overall ExperienceGood service
Mercedes O | Overall ExperienceVery nice folks.
ROBERT S | Overall Experience