Customer Reviews for U-Haul Moving & Storage of Old Bridge

Stress free experience. It was so easy to book online and was guaranteed the uhaul. The guys that helped me were friendly and extremely efficient. Moving can be overwhelming and this location made it feel much easier.

coaching your staff to be more sensitive to their customers concerns I explained that U-Haul gave me the wrong pick up location and my workers were already at my house on the pay clock so time was of the essence. Her actions weren't to empathic. Also the truck should of been in front ready to go and it was not. She had to walk to the end of a very large parking lot and she was in no hurry.

I found the whole rental experience very easy. The staff was helpful and pleasant.

The man at the front desk was extremely helpful and provided great customer service. I didn't catch his name but he definitely improved my overall experience.

Great location. Personnel are friendly, informative, and explain all the options and charges in an easy to understand manner. HIGHLY RECOMMEND

In store customer service is 5 thumbs up

Excellent customer service and equipment. The gentleman that assisted me was knowledgeable and helped me choose the right truck and accessories that I needed.

Don't advertise you milage at 0.99 cents a mile on your web site and then charge $1.99. Rented a van for 2 days drove 136 miles, cost me almost $500. I don't think that's fair and will not be renting or recommending uhal ever again. Most people that rent from you have already spent thousands of dollars on a place to live and don't need to be ripped off by you people.

Had a leak and no one cared or offered to fix it Gave me a tarp So I left.

The employees at the Rt 9 in Old Bridge are super. Courteous, friendly and provide proper guidance for selection of size truck.

Notify the customer if the equipment they rent is app friendly so it saves time during the pickup process. No one told me the 20 ft truck I rented was not qualified for contactless pickup thru the app.

Excellent experience

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The equipment was clean but it was an old truck and I wasn't sure the transmission wasn't going to make it.

Nothing both people behind the desk was polite and very helpful. It was a pleasure to deal with them

great service

It was just too expensive for milage on the weekend.

The woman at the counter was very nice.

Nothing

All was well

Old Bridge location does it right. Knowledgeable and quick staff. Moving is stressful enough. This location will take some of that stress off with their professionalism.

Absolutely nothing. The manager was great, the other staff was also. I had a very pleasant experience and can't thank them enough.

Very friendly. Great service. Keep up the good work.

Always great

After confirming my original pick up point you changed it at the last minute to one 20+ miles away. Not good. Also,truck had an oil leak and left a large stain on my driveway. The people at your branch were fine. Overall though, experience was not first rate

Everything was great! Thank you!

Very good service

Excellent service and polite professional staff.

Have equipment available for your customers at the location they request! We had to go 10 miles out of our way for pick up. On top of that, the location we picked up the truck did not have the appliance dolly we requested on our reservation. We then had to go to another location to pick that up! Definitely put a kink in our day.

I have a Jeep Wrangler & when I went to pick up a trailer I've reserved they wouldn't let me get it since my Jeep had a soft top on which doesn't make sense to me but I literally had to go back home & switch it to the hard top , I was pretty upset but I needed the trailer I just wished they somehow have it clear before renting trailers that they won't rent it to Jeep wranglers with soft tops , would of saved me the trouble. Disclaimer I have rented trailer from other uhaul locations with the soft top on but whatever floats their boat I guess...

You do a great job.

Excellent service, fast and easy! Thank you

I really can't say.....everything went smoothly and the entire staff I dealt with was friendly and courteous

Staff was extraordinarily helpful- easy transaction.

The vehicle i rented was dirty inside windshield looks like it wasn't cleaned in months dashboard was filthy. The whole cab needed to be cleaned. When I returned the vehicle I told the gentleman that it was dirty and put it right back on the line to rent it as it was. Very disappointing

My favorite Uhaul location to do business with!

drop off signs

very professional

The truck had a breaking issue. Step on the break and the truck drastically pulled to the right. And it wouldn't hurt to clean the windows, the windshield was filthy.

I would always make sure in the future all items being sent out are in proper working order. I would also make sure to not lie to a customer telling them they can't have the nicer looking trailer because it's going out on a one way; then when we return the damaged looking trailer the new one was still there ... The employees where absolutely a pleasure to work with though. I would definitely return in the future.

There was no EZPass in the vehicle and I do not recall that being offered as an option. I would have brought my personal EZPass as some toll booths are unmanned due to COVID.

They guys there were extremely friendly and helping. Makes me happy to be moving to the area.

The no contact process to check the truck put was not seamless. We ended up going in

You don't need to improve anything because everything is great and the management they are very kind and friendly.

Customer representative should be available and informative. They should provide service, not pass the line to another 'customer service(?) representative.' After waiting hours phone disconnect with no solution.

nothing

The representative at this location did not let me drop off the truck at another location (Newark) I had to bring it back another extra 30 miles at two dollar rate 60 bucks.

Whole process was simple and easy. Solved my problem quickly, without trouble. Staff was friendly and helpful. Facility is clean and efficient.

It was all about Raymond! His customer service and communication skills are amazing. Made my whole experience!

Great job

Great staff friendly and helpful !!!!

Personnel was friendly, the place was cleaned and looked professional.

Staff was great. Very accommodating.

Overall great customer experience. I had some technical issues using the online system to pick up my truck. Luckily the location was still open and was now to get immediate assistance. Returning and closing out the reservation was a breeze. Will consider and recommend this location for future moving needs.

Location great more of a issue with the way things are ran renting a truck. i went 3 weeks before moving date to get 2 truck 26ft trucks received i did that because I now that could be difficult for u guys probably. When u get a bunch of people lined up to help and the day before i find out that u guys can't get me a 26ft trucks well I did go three weeks ahead because I know what i need. Didn't just walk in and say I need them today. Well u guys got me 20ft trucks so I had to load up unload at new house turn around load up again 35miles one way and because of.that I still have to unload another truck today so now I am probably going to have to keep the other truck for 3days. Thanks i guess

Both people we dealt with were excellent

Friendly knowledgeable staff and great hands on management!!! Clean facility also !

They rent me a storage unit and then when we go back to put our stuff on it it was locked up and then we have to drive back miles away from there to Syracuse new York to find a storage unit for more money and then after we pay in full a 10×15 they took our money and put it on the truck. Not very helpful at all.

Thanks for your services appreciate it all thanks again God bless

Ok

Outstanding

I wish they would have given the free month since I rented a truck also. But they said since it is not a “one way” sad part is they didn’t even have it available and I had to rent it from malboro uhau

With all the money required to rent a space and also used the truck service, I wish the only prerequisite to get at least a month free was not “renting a one-way truck” when they don’t even have that.

I typically won't take time out to do this, but the staff at this facility is exceptional, even as I observed them with other customers. Friendly, well trained, and focused.

Awesome service.

Very professional and courteous!

good services

what about free storage ??

FYI. I noticed there were rodent droppings on boxes & in one of the boxes that had sheets/towels; it appeared it had made a nest. But, I did notice a rodent bait trap after we cleaned out the unit.

Everyone that I have dealt with in this organization exemplified excellent customer service. Very helpful and courteous.

Very helpful crew in Old bridge !

i am a steady customer at this loc never had a problem very nice people

Good experience

My experience with Uhaul was good. Will use the services when needed again. Thank you

There was some evidence of mouse presence with droppings visible.

I appreciate staff customer service! Ladies always so nice and in this melt manner!!

Good service

Very nice folks.